2022年7月1391国开电科商务英语4期末考试试题答案
交际语(计10分题2分)
15题：根话容选择恰选项
l―I＇d like to have some soft drink
―___________________
AYou are welcome
BHere you are
CNoyou can＇t
[答案]B
2―How is the weather in autumn
―___________________
AI like sunny days
BIt is always sunny
CI hate it
[答案]B
3―___________________
―YesI think so
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
4―I had a really good weekend at the seaside
―___________________
AOhthat＇s very nice of you
BOhI＇m glad to hear that
CIt＇s a pleasure
[答案]B
5―HelloSir____________
―I＇d like to order a pizza
AWhat do you do
BHow are you
CWhat can I help
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处佳选项
6She heard a terrible noise_________brought her heart into her mouth
Awhich
Bwhat
Cwho
[答案]A
7He made a promise that_________I passed the examination he would buy me a gift
Awhether
Bif
Ceven if
[答案]B
8I have to make_________clear that it works well
Awhat
Bit
Cone
[答案]B
9The instruction describes completely the_________and its safety basis
Afaculty
Bfamily
Cfacility
[答案]C
10I really_________the effort you have made for the project
Athank
Bam grateful
Cappreciate
[答案]C
11Although he has sought to find a peaceful_________he is facing more pressure from his business rivals
Asolving
Bsolve
Csolution
[答案]C
12The bottom half shows_________this money came from
Awhere
Bwhat
Cwhy
[答案]A
13For a limited companythis will include the money________by issuing sharesand is known as the share capital
Araise
Braised
Craising
[答案]B
14I＇m still working on ironing _________a few problems
Ain
Bat
Cout
[答案]C
15Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller＇ s_________
Achecks
Bcash
Ccredit cards
[答案]A
16It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
17I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
18Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
19The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
20Even though he’s_________out of college and still a bit greenhe is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
There are many ways to find a jobIt can be as easy as walking into a neighborhood store to look at its announcement boardLocal stores often have areas where people can put small signs telling what kind of service they need or can provideSuch services include caring for children or cleaning houses
Orjob searchers can look in the newspaperLocal newspapers have employment announcements placed by companies seeking workers
Another popular tool for finding jobs is the InternetFor examplepeople in four hundred and fifty cities around the world can use the Craigslist Web site to buy objectsmeet people or find a jobCraigslist says that it receives two million new job listings each month
Another useful way to find a job is through a college or universityFor examplestudents at the University of Texas in Austin can go to the Career Exploration Center to get help in finding a jobOf courselooking for a job requires knowing what kind of work you want to doFor examplethere is a book called What Color is Your Parachute(降落伞) by Richard BollesThis book has been helping people choose a career(职业) since it was first published in nineteen seventy
Some experts also help people find jobsSusan WMiller owns a company called California Career Services in Los AngelesShe says her company helps people find jobs by first helping them understand their strengths goals and interestsThen she provides them with methods and resources to help them find the right job
21What is the passage mainly about
AThe way of finding a job
BCollege students’ parttime jobs
CCraigslist Web site
[答案]A
22By logging on the Craigslist Web siteyou can___________
Astudy for your master degree
Bdo some shopping online
Cplay computer games
[答案]B
23What Color is Your Parachute is a book which gives tips to those who want to___________
Awork on the airplane
Bbuy a parachute
Cfind a suitable job
[答案]C
24It can be learned from the passage that___________
Acompanies often put job information in local shops
Bthe Internet is the most popular tool for job hunters in the USA
CSusan WMiller＇s company is helping people choose careers
[答案]C
25How many ways of finding a job are mentioned in the passage
AThree
BFour
CFive
[答案]C
2630题：阅读面句子根文章容进行判断正确写T错误写F
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don＇t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybemake sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations[答案]F
27Leaving your customer with an unanswered question is unacceptable[答案]T
28Both positive body language and negative body language are necessary in customer service[答案]F
29Eye contact is one of the most important aspects of positive body language[答案]T
30Your customers are satisfied if an employee goes the extra mile to help them[答案]T
四写作(计20分)
31根求完成作文
According to the following informationplease write an application letter for salary raise within 100 words
(1) You are Albertand your boss is MrGreen
(2) Your reasons for the letter
(3) Your expectation for the salary raise
参考答案：
Dear MrGreen
As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
Albert
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交际语(计10分题2分)
15题：根话容选择恰选项
l―I＇d like to have some soft drink
―___________________
AYou are welcome
BHere you are
CNoyou can＇t
[答案]B
2―How is the weather in autumn
―___________________
AI like sunny days
BIt is always sunny
CI hate it
[答案]B
3―___________________
―YesI think so
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
4―I had a really good weekend at the seaside
―___________________
AOhthat＇s very nice of you
BOhI＇m glad to hear that
CIt＇s a pleasure
[答案]B
5―HelloSir____________
―I＇d like to order a pizza
AWhat do you do
BHow are you
CWhat can I help
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处佳选项
6She heard a terrible noise_________brought her heart into her mouth
Awhich
Bwhat
Cwho
[答案]A
7He made a promise that_________I passed the examination he would buy me a gift
Awhether
Bif
Ceven if
[答案]B
8I have to make_________clear that it works well
Awhat
Bit
Cone
[答案]B
9The instruction describes completely the_________and its safety basis
Afaculty
Bfamily
Cfacility
[答案]C
10I really_________the effort you have made for the project
Athank
Bam grateful
Cappreciate
[答案]C
11Although he has sought to find a peaceful_________he is facing more pressure from his business rivals
Asolving
Bsolve
Csolution
[答案]C
12The bottom half shows_________this money came from
Awhere
Bwhat
Cwhy
[答案]A
13For a limited companythis will include the money________by issuing sharesand is known as the share capital
Araise
Braised
Craising
[答案]B
14I＇m still working on ironing _________a few problems
Ain
Bat
Cout
[答案]C
15Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller＇ s_________
Achecks
Bcash
Ccredit cards
[答案]A
16It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
17I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
18Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
19The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
20Even though he’s_________out of college and still a bit greenhe is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
There are many ways to find a jobIt can be as easy as walking into a neighborhood store to look at its announcement boardLocal stores often have areas where people can put small signs telling what kind of service they need or can provideSuch services include caring for children or cleaning houses
Orjob searchers can look in the newspaperLocal newspapers have employment announcements placed by companies seeking workers
Another popular tool for finding jobs is the InternetFor examplepeople in four hundred and fifty cities around the world can use the Craigslist Web site to buy objectsmeet people or find a jobCraigslist says that it receives two million new job listings each month
Another useful way to find a job is through a college or universityFor examplestudents at the University of Texas in Austin can go to the Career Exploration Center to get help in finding a jobOf courselooking for a job requires knowing what kind of work you want to doFor examplethere is a book called What Color is Your Parachute(降落伞) by Richard BollesThis book has been helping people choose a career(职业) since it was first published in nineteen seventy
Some experts also help people find jobsSusan WMiller owns a company called California Career Services in Los AngelesShe says her company helps people find jobs by first helping them understand their strengths goals and interestsThen she provides them with methods and resources to help them find the right job
21What is the passage mainly about
AThe way of finding a job
BCollege students’ parttime jobs
CCraigslist Web site
[答案]A
22By logging on the Craigslist Web siteyou can___________
Astudy for your master degree
Bdo some shopping online
Cplay computer games
[答案]B
23What Color is Your Parachute is a book which gives tips to those who want to___________
Awork on the airplane
Bbuy a parachute
Cfind a suitable job
[答案]C
24It can be learned from the passage that___________
Acompanies often put job information in local shops
Bthe Internet is the most popular tool for job hunters in the USA
CSusan WMiller＇s company is helping people choose careers
[答案]C
25How many ways of finding a job are mentioned in the passage
AThree
BFour
CFive
[答案]C
2630题：阅读面句子根文章容进行判断正确写T错误写F
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don＇t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybemake sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations[答案]F
27Leaving your customer with an unanswered question is unacceptable[答案]T
28Both positive body language and negative body language are necessary in customer service[答案]F
29Eye contact is one of the most important aspects of positive body language[答案]T
30Your customers are satisfied if an employee goes the extra mile to help them[答案]T
四写作(计20分)
31根求完成作文
According to the following informationplease write an application letter for salary raise within 100 words
(1) You are Albertand your boss is MrGreen
(2) Your reasons for the letter
(3) Your expectation for the salary raise
参考答案：
Dear MrGreen
As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
Albert
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
