2019年7月1391国开电科商务英语4期末考试试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―We＇ve done very well so far but if we want to see serious growth_________
―YeahmaybeBut I have my doubts
Ait might be time to stick to original business model
Bit might be time not to change company model
Cit might be time to ditch our old business model and go public
[答案]C
2―Thanks for inviting me John but I＇ve already made other plans
―__________Maybe another time
AI hope you enjoy it
BThat＇s good
COhI＇m sorry to hear that
[答案]C
3―Have you ever tried shopping online
―No never__________ especially for clothes and shoes
AI prefer to actually see and touch what I＇m buying before I pay for it
BI prefer not to actually see and touch what I＇m buying before I pay for it
CI would rather surf online and I pay for it immediately
[答案]A
4―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient and the price is often lower than in store
[答案]C
5―Bettywe＇ll have a buffet party next SaturdayWill you join us
―_________ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
7Then your_________will be sold by auction
Astiff
Bstaff
Cstuff
[答案]C
8At the same time the negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bwhat
Cthat
[答案]C
9Travelers when_________the checks have to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
10They wanted to_________a discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
11Better understanding of teamwork can make you a more effective employee and give you an extra_________in your corporate office
Aedge
Bbadge
Cage
[答案]A
12It＇s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
13His ideas are linked to the theory_________markets are efficient which means market actors taking all available information to create the correct price for things at any given time
Awhich
Bwho
Cthat
[答案]C
14If people_________we＇re very valuable they won＇t buy our stock
Ado think
Bthink
Cdon＇t think
[答案]C
15Even though he＇s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
16Looking your customers in the eye shows that we are listening to them and hearing_________
Awhy are they saying
Bhow are they saying
Cwhat they are saying
[答案]C
17Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
18Sometimes I surf online shops to check some related information and then goto a physical store to do the_________shopping
Avirtual
Bsimulated
Cactual
[答案]C
19While the other people_________and discussed the problem together Ted ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
20We can＇t manage that_________you pay for the installation
Aif
Buntil
Cunless
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profits but they also have less responsibility for the businessDoctors lawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as away to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholders or ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30The underlinedgoing the extra mile to help themin the last paragraph means going along way to help them
[答案]F
四写作(计20分)
31根求完成作文
Please write an application letter for salary raise according to the following information
(1) You are George and your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
参考答案：
Dear MrSmith
As I approach my third year in the job I find myself more dedicated devoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
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交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―We＇ve done very well so far but if we want to see serious growth_________
―YeahmaybeBut I have my doubts
Ait might be time to stick to original business model
Bit might be time not to change company model
Cit might be time to ditch our old business model and go public
[答案]C
2―Thanks for inviting me John but I＇ve already made other plans
―__________Maybe another time
AI hope you enjoy it
BThat＇s good
COhI＇m sorry to hear that
[答案]C
3―Have you ever tried shopping online
―No never__________ especially for clothes and shoes
AI prefer to actually see and touch what I＇m buying before I pay for it
BI prefer not to actually see and touch what I＇m buying before I pay for it
CI would rather surf online and I pay for it immediately
[答案]A
4―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient and the price is often lower than in store
[答案]C
5―Bettywe＇ll have a buffet party next SaturdayWill you join us
―_________ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
7Then your_________will be sold by auction
Astiff
Bstaff
Cstuff
[答案]C
8At the same time the negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bwhat
Cthat
[答案]C
9Travelers when_________the checks have to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
10They wanted to_________a discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
11Better understanding of teamwork can make you a more effective employee and give you an extra_________in your corporate office
Aedge
Bbadge
Cage
[答案]A
12It＇s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
13His ideas are linked to the theory_________markets are efficient which means market actors taking all available information to create the correct price for things at any given time
Awhich
Bwho
Cthat
[答案]C
14If people_________we＇re very valuable they won＇t buy our stock
Ado think
Bthink
Cdon＇t think
[答案]C
15Even though he＇s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
16Looking your customers in the eye shows that we are listening to them and hearing_________
Awhy are they saying
Bhow are they saying
Cwhat they are saying
[答案]C
17Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
18Sometimes I surf online shops to check some related information and then goto a physical store to do the_________shopping
Avirtual
Bsimulated
Cactual
[答案]C
19While the other people_________and discussed the problem together Ted ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
20We can＇t manage that_________you pay for the installation
Aif
Buntil
Cunless
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profits but they also have less responsibility for the businessDoctors lawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as away to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholders or ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30The underlinedgoing the extra mile to help themin the last paragraph means going along way to help them
[答案]F
四写作(计20分)
31根求完成作文
Please write an application letter for salary raise according to the following information
(1) You are George and your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
参考答案：
Dear MrSmith
As I approach my third year in the job I find myself more dedicated devoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
