国开(中央电)科商务英语4形考务(单元测18)试题答案
(电网形考必备资料)
说明：课程代码：04012
适专业层次：会计学金融学市场营销物流理科
台考试网址：http：wwwouchncn
单元测1 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— How would you like to go？
—__________________
[答案]I＇d like to fly to Frankfurt for a stay of two days
[题目]____________ behalf of Vancouver C&S Int＇l Trade Corp I am pleased to invite you and your colleagues to visit us
[答案]On
[题目]—__________________？
— I expect to depart for Frankfurt on Sunday September 1st any time after 13：00 pm
[答案]When do you plan to leave
[题目]—__________________？
— Sure no problem First go see Cindy and tell her where you＇re going and when
[答案]Can you fill me in
[题目]—__________________？
— Yes business class
[答案]Will you fly business class
[题目]Can you fill me ____________ ？ I need some detailed information
[答案]in
[题目]—Hey Kyle guess what The boss is sending me to Europe for a marketing seminar next month
—__________________You＇ve been itching to go on a business trip for months
[答案]Great You must be happy
[题目]If you are intending ____________ just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
[答案]to visit
[题目]Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller＇s ____________
[答案]checks
[题目]Please ____________ an open return flight from Barcelona to Frankfurt
[答案]book
[题目]The processing time ____________ per embassy
[答案]varies
[题目]Traveller＇s checks are generally ____________ small face value
[答案]of
[题目]Travellers when ____________ the checks have to sign the checks in the presence of the bank or service clerks
[答案]buying
[题目]We used to ____________ cash advances
[答案]have
[题目]You can download and print off the ____________ online
[答案]form
翻译：句子选择正确翻译（题10分）
1 Can you fill me in？ {ABC}
[答案]C 详细介绍？
2 Not all restaurants accept the card {ABC}
[答案]B 非酒店接受卡
3 We used to have cash advances {ABC}
[答案]A 前预支现金
4 Let me know how you like living out of a suitcase{ABC}
[答案]B 时候告诉带着旅行包生活
5 It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks {ABC}
[答案]A 发行机构说发行旅行支票提供融资便利利图
完形填空：选择正确答案补全文章（题10分）
HOW TO SCHEDULE YOUR VISA APPOINTMENT
Payment can be made with a UnionPay debit card or in cash You can {[答案]B pay } directly through the website the Call Center or at a Citic bank ATM If paying at a Citic bank branch you can pay with a UnionPay {[答案]C debit card} or with cash If you prefer to pay in cash the appointment website will produce a bank deposit slip {[答案]A based } on the type of appointment for which you have registeredthe deposit slip will indicate how much you must pay You must print this bank {[答案]C deposit slip} log off the appointment site proceed to a local Citic bank branch present the bank deposit slip pay the requested amount obtain an original bank receipt for the transaction log back into the {[答案]A appointment site } and enter the bank receipt confirmation number into the requested field
阅读理解：根文章容判断正误（题10分）
TRAVELLER’S CHECK
Many of the banks and travel services in western provide a convenience for travellers by issuing traveller＇s checks Travellers when buying the checks have to sign the checks in the presence of the bank or service clerks During the trip travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognized A lot of travellers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signatures The agencies will get back the money they have paid by sending the checks to the issuing offices
Traveller＇s checks are generally of small face value such as ten or twenty dollars or five or ten pounds for miscellaneous payments There is no time limit for their circulation period It is very profitable for the issuing offices to finance the funds they collect by issuing traveller＇s checks because they not only receive a service charge from the check buyers but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearing This is why banks and travel services are willing to provide this convenience
1 It is convenient for the travellers to travel around the world as many banks and travel services issue travellers＇ checks {[答案]T}
2 There are no signatures of travellers who have bought the checks{ [答案]F}
3 Quite a few travellers like to buy the checks {[答案]T}
4 Travellers do not worry about the circulation period of the checks as there is no time limit for it{ [答案]T}
5 Banks and travel services are reluctant to provide travellers＇checks{ [答案]F}
阅读理解：根文章容完成选择题（题10分）
SCHENGEN VISA APPLICATION STEPS
Identify the country or countries you will be travelling to It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
● If you are intending to visit just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
● If you are intending to visit two or more Schengen countries your application must be sent to the embassy or consulate of the country that shall be your main destination
● If you are intending to visit several Schengen countries but do not have a main destination you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
Fill out an application form beforehand to obtain a Schengen visa You can download and print off the form online
Prepare all the requirements for your Schengen visa application Depending on the consulate or embassy you are required to show the following documents：
● A valid national passport
● Evidence showing the purpose of your trip (eg hotel reservations)
● Proof of medical insurance
● A roundtrip travel ticket
● Proof of funds
Check the processing time to ensure you get your Schengen visa on time The processing time varies per embassy so it is important to take the processing time into account when planning your trip
1 This passage is mainly about {ABC}
[答案]C how to apply for a Schengen visa
2 If you are intending to visit two or more Schengen countries you will need to send your application {ABC}
[答案]A to the embassy or consulate of the country that shall be your main destination
3 You can download and print off the form {ABC}
[答案]B on the Internet
4 You are required to show the following documents EXCEPT {ABC}
[答案]C a birth certificate
5 The processing time is {ABC} per embassy
[答案]A different
单元测2 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— Hello is that Sail Moving Company？
— _________________？
[答案]Yes this is Jack speaking Thanks for calling What can we do for you
[题目]— How do you calculate the fee if we ask you to move the office furniture？
— _________________
[答案]The cost depends on the floor to move to the distance between two places and the amount of the furniture to move
[题目]— The client said he had to send a monitor back three times before the problem was solved Do you have a reason for this？
— _________________
[答案] Well I wonder whether the recent layoffs are affecting the quality of our customer service
[题目]— What does the customer＇s complaint say？
— _________________
[答案]He says he hasn＇t gotten back the monitor for repairs
[题目]— What is the distance between the new building and your office？
— _________________
[答案]It is about 15 kilometers
[题目]_________ the situation may be make sure that you don＇t leave your customer with an unanswered question
[答案]Whatever
[题目]Customers often remain _________ to a business that has excellent service even if their prices are high
[答案]loyal
[题目]Customers won＇t find store clerks sitting around _________
[答案]watching TV or playing cards
[题目]If any of the articles are damaged during move you may make a _________ for compensation with our company
[答案]claim
[题目]If things have _________ the person you＇re talking to will want to know the reasons
[答案]gone wrong
[题目]Looking your customers in the eye shows that we are listening to them and hearing _________
[答案]what they are saying
[题目]Some of the customers＇ complaints seem _________
[答案]unacceptable
[题目]Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly
[答案]express
[题目]The American idea of customer service is _________ each customer the center of attention
[答案]to make
[题目]The customer service representative will often allow customers to exchange the product they bought or return it for a full _________
[答案]refund
翻译：句子选择正确翻译（题10分）
1 The American idea of custom service is to make each customer the center of attention{ABC}
[答案]A 美式客服理念认位客户关注焦点
2 Many products come with a moneyback guarantee{ABC}
[答案]B 许产品退款承诺
3 Make sure to look your customers in the eye{ABC}
[答案]C确保直视顾客眼睛
4 Always look for ways to go above and beyond the expectations of your customers{ABC}
[答案]A 定想方设法超越顾客期
5 The worst thing is that you discovered at the last moment there were missing parts in the order before shipment{ABC}
[答案]A糟糕事情装船前时刻发现订单货物遗漏
完形填空：选择正确答案补全文章（题10分）
Customer service is the service or care that a consumer receives before during and after a purchase It＇s one of the factors that come in to play when a consumer is determining buying value the other is the quality of the product or service that is being {[答案]D offered }
Consumers often must encounter an experience to not only be a satisfied customer but a loyal customer Customer service is a part of that experience
Top notch service will create {[答案]E loyalty} and a returning customer which is what we all must strive for
Excellent customer service is {[答案]A vital } to businesses today It＇s a component that is often missing unfortunately How do you provide great customer service？ Always make your customer a {[答案] C priority } Greet them in a friendly manner whether that be via telephone email or in person
Let them know you are there to help and that you will take care of them not only before the sale but after as well After all in a thriving business customers are not {[答案]B optional }it＇s a requirement for businesses to survive
选：http：marketingaboutcomodpl ustomerServicehtm
阅读理解：根文章容段谈话题相匹配（题10分）
CUSTOMER SERVICE
1 The American idea of customer service is to make each customer the center of attention And wherever you go good customer service means making customers feel special{ [答案]B the American idea of customer service }
2 When customers get to a store they are treated as honored guests Customers don’t usually find store clerks sitting around watching TV or playing cards Instead the clerks greet them warmly and offer to help them find what they want Customers usually don’t have to ask how much items cost since prices are clearly marked{ [答案]D honored guest }
3 When customers are ready to checkout they can go to the nearest and shortest checkout lane Good stores open new checkout lanes when the line ups get too long Some even offer express lanes for customers with 10 items or less After they pay for their purchases customers receive a smile and a warm thank you and have a nice day from the clerk{ [答案]E checkout service}
4 In America customer service continues long after the sale Many products come with a moneyback guarantee Expensive items like cars computers or stereos often have a warranty that ensures troublefree use for a period of a year or more Advertisements regularly include the motto Your satisfaction is guaranteed So if there is a problem with the product customers can take it back The customer service representative will often allow them to exchange the item or return it for a full refund{ [答案]A satisfaction guaranteed }
5 Customer service in America grows out of the belief that the customer is always right If a person receives poor service from a store he probably will avoid shopping there in the future On the other hand customers often remain loyal to a business that has excellent service even if their prices are high{ [答案]C customer loyalty }
阅读理解：根文章容判断正误（题10分）
THE FEEL GOOD FACTOR IN CUSTOMER SERVICE
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator (KPI) One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor Basically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectations Several key points are listed as follows：
Know what productsservice you are offering from back to front In other words be an information expert It is okay to say I don’t know but it should always be followed up by but let me find out or possibly but this person will be able to assist you Whatever the situation may be make sure that you don’t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body language If you have negative body language when you communicate with others it shows that you don＇t care Two of the most important aspects of positive body language are smiling and eye contact Make sure to look your customers in the eye It shows that we are listening to them and hearing what they are saying And of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help them Always look for ways to go above and beyond the expectations of your customers In doing so it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
1 The goal of customer service is to give customers an experience that meets their expectations{ [答案]F}
2 Leave your customer with an unanswered question is unacceptable{ [答案]T }
3 Both positive body language and negative body language are necessary in customer service{ [答案]F}
4 Eye contact is one of the most important aspects of positive body language{ [答案]T }
5 The underlined going the extra mile to help them in the last paragraph means going a long way to help them{ [答案]F}
单元测3 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— Could you be so kind as to turn down that rock n roll？ I＇m preparing for tomorrow＇s meeting report
— ______________
[答案]Sure Sorry to disturb you
[题目]______ has good reputation will sooner or later be successful in his business
[答案]Whoever
[题目]Although he has sought to find a peaceful _____ he is facing more pressure from his business rivals
[答案]solution
[题目]At the same time the negotiator keeps things secret ____ would limit hisher ability to negotiate
[答案]that
[题目]—Hello this is Lucas Bowen I＇d like to order some machines
—___________ When do you need them？
[答案]No problem
[题目]—I＇ll also throw in the discount of 10 on your up front deposit What do you think about this suggestion？
—______________
[答案]Ok I think we＇ve both have done our best for this
[题目]—I＇ll be away on a business trip Would you mind signing for my express delivery？
—________________
[答案]I＇d be happy to
[题目]In businesswhatever you do do not ____ illegal benefit
[答案]chase
[题目]—Okay then so to confirm： a 6 discount but you pay all the shipping and installation costs
—____________ I＇ll call you tomorrow
[答案]That sounds all right
[题目]That might be acceptable ______ you handle the insurance fees
[答案]if
[题目]Their skill and ____ has got them on the sales team
[答案]enthusiasm
[题目]They wanted to ______ a discussion on economics
[答案]initiate
[题目]To attract investors the government has _____ its tax and labor laws
[答案]adjusted
[题目]We can＇t manage that ____ you pay for the installation
[答案]unless
[题目]When the rest of the room ______ emotional stay cool and use logic to negotiate and close
[答案]gets
翻译：句子选择正确翻译（题10分）
1 By understanding how nonverbal communication works a negotiator must be able to understand the information the other participants are giving out nonverbally{ABC}
[答案]A．通理解非语言性交际起作谈判者定够理解参者透露非语言性信息
2 Look the person in the eye with honesty and respect{ABC}
[答案]B．诚实尊敬注视
3 If possible it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room{ABC}
[答案]B 果谈判双方花时间起处谈判室外舒适氛围会帮助
4 This is because whoever controls the start of the negotiations tends to control where they end{ABC}
[答案]C．谁控制谈判开始谁掌控谈判结果
5 The negotiation table can be loaded with agendas egos and emotions{ABC}
[答案]A．谈判桌承载着议事日程意识种情绪
完形填空：选择正确答案补全文章（题10分）
Another example is reading nonverbal communication {[答案]B Being able to } read the nonverbal communication of another person can be a great asset in the communication process By being aware {[答案]A of } different signs and expressions {[答案]B that } a person gives verbally and nonverbally a negotiator can adjust hisher approach and the negotiation can go smoothly If {[答案]C possible} it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room Being familiar with another person helps you to {[答案]A sense } the differences between verbal and nonverbal communication within the negotiation atmosphere
阅读理解：根文章容判断正误（题10分）
THE GOLDEN RULES OF NEGOTIATING
The art of negotiating is a difficult skill for most of us even good salespeople Here are three golden rules for you to follow：
1 ALWAYS START THE NEGOTIATIONS
You must initiate the process This is because whoever controls the start of the negotiations tends to control where they end If you let the other party start negotiations you will be constantly giving up control often without even realizing it For instance when you ask someone what his project budget is you are allowing him to start the negotiations You will then spend your time chasing his number rather than finding the best solution So never let the other party control the negotiations
2 ALWAYS NEGOTIATE IN WRITING
The purpose of negotiations is to arrive at a formal written agreement not tell a story or spend time talking From the first moment you begin a proposal you should create a document and take it to the client It will include all the points of agreement and become real to the prospective customer Negotiating first and then having to create a document adds unnecessary time to a transaction But if you build your written agreement as you negotiate you are prepared to ask for a signature the moment the decision to buy is made
3 ALWAYS STAY COOL
The negotiation table can be loaded with agendas egos and emotions Great negotiators know how to stay cool providing leadership and solutions while the rest of the room becomes insanely invested in personal agendas and useless emotions Crying getting angry and blowing off steam may make you feel good but such behavior will not benefit you while negotiating When the rest of the room gets emotional stay cool and use logic to negotiate and close
1 If you let the other party start negotiations you will be completely grasp the control often without even realizing it{ [答案]F}
2 So never let both parties control the negotiations{ [答案]F}
3 Negotiating first and then having to create a document doesn’t need necessary time to a transaction{ [答案]T }
4 Great negotiators know how to stay cool providing leadership and solutions while the rest of the room becomes wild or helpless during the negotiation{ [答案]T }
5 When the rest of the room gets out of control stay cool and use logic to negotiate and close{ [答案]F}
阅读理解：根文章容选择正确答案（题10分）
Emotions play an important part in the negotiation process although it is only in recent years that their effect is being studied Emotions have the potential to play either a positive or negative role in negotiation During negotiations the decision as to whether or not to settle rests in part on emotional factors Negative emotions can cause intense and even irrational behavior and can cause conflicts and negotiations to break down but may be instrumental in attaining concessions On the other hand positive emotions often facilitate reaching an agreement and help to maximize joint gains but can also be instrumental in attaining concessions Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
1 Emotions play an important role during the negotiation although their effect is being studied just {ABC}
[答案]C not long before
2 Negative emotions may {ABC} make concessions
[答案]A be helpful to
3 During negotiations the decision as to whether or not to settle depends in part on emotional factors{ABC}
[答案]B to some extend
4 Attaining concessions can be done {ABC}
[答案]C by both negative and positive emotions
5 In different cultures negotiators should use {ABC} strategies to show positive and negative emotions
[答案]B different
单元测4 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— Betty we＇ll have a buffet party next Saturday Will you join us？
— _______ Susan Thank you
[答案]I＇d love to
[题目]— I had a really good weekend at the seaside
—____________
[答案]Oh I＇m glad to hear that
[题目]Among the critiques were allegations ____ some franchise uses its political influence to increase its profits
[答案]that
[题目]—How was your trip to London Jane？
— ___________
[答案]Oh wonderful indeed
[题目]—I am going to ask for a pay rise
—_________
[答案]I think you may talk to your boss
[题目]It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it
[答案]be recognized
[题目]Some in the market now want government _____ in order to reduce costs
[答案]regulation
[题目]Some of the _____ solutions will support these requirements better at the moment
[答案]proprietary
[题目]—Thanks for inviting me John but I＇ve already made other plans
— _________ Maybe another time
[答案]Oh I＇m sorry to hear that
[题目]The executive team have to hold an urgent meeting ____ they see the bad market feedback
[答案]because
[题目]The franchisor _____ the franchisee should observe the regulations to make the business go well
[答案]as well as
[题目]The instruction describes completely the ____ and its safety basis
[答案]facility
[题目]Trademarks proprietary service marks and regulations need _____ carefully
[答案]to be observed
[题目]We didn＇t understand how difficult it was to ____ such a breakfast
[答案]distribute
[题目]While the other people ____ and discussed the problem together Ted ignored them
[答案]interacted
翻译：句子选择正确翻译（题10分）
1 The franchisee can get more money than a direct employee because he or she has a vital interest in the business {ABC}
[答案]A．特许营者公司中切身利益够直属雇员赚更钱
2 It is said about 4 of all businesses in the United States are franchiseeworked {ABC}
[答案]C．说美国商家中4特许营
3 But franchisor rules are usually very strict in the US as well as in most other countries {ABC}
[答案]B．美国授权特许营者规数国家样非常严格
4 Don＇t rule out a business without learning or seeing what the daytoday will look like {ABC}
[答案]C．果解公司日常情况排公司
5 To be honest after many years of hard work tears and disagreements I have made it through{ABC}
[答案]A．说实话年艰苦工作泪水意见分歧渡难关
阅读理解：根文补全话容（题10分）
操作提示：通拉选项框选择答案
A it doesn＇t sound too complicated
B Then what about the qualifications of a franchisee
C Sure what do you want to know
D Thank you very much for all the information
E could you tell me how long a franchise contract will last
Ada wants to do franchise business and turns to Bill for some information about franchise business
ADA： Hi Bill I am really interested in franchising opportunities Would you be able to give me some advice？
BILL： {[答案]C } ？
ADA： Ok first what are the qualifications that a franchisor should have？
BILL： Generally speaking a franchisor should be a welldeveloped company with business resources such as a trademark trade name and business model
ADA： {[答案]B } ？
BILL： A franchisee should have the necessary funds work goals and employees etc
ADA： Yes {[答案]A } Would you please tell me something about the franchise fees？
BILL： Ok The fees for the franchise are an initial fee and a usage fee
ADA： Now {[答案]E} ？
BILL： In general it is no less than three years Then both the franchisor and the franchisee may talk about the conditions and see whether the contact needs to be rewritten
ADA： {[答案]D }
BILL： My pleasure
阅读理解：根文章容判断正误（题10分）
FOUR TIPS FOR BECOMING A FRANCHISEE
If you want to become a franchisee the tips below can help you to find the perfect opportunity
BE FOCUSD ON YOUR PREFERENCE On the stage of decisionmaking the bottom line is： Don＇t rule out a business without learning or seeing what the daytoday will look like For instance think about a mom returning to the work force who knows she wants to interact with children on a daily basis Among the hundreds of options there she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math Deciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
BE PROACTIVE WITH YOUR RESEARCH After you＇ve determined what role you want in a franchise it＇s important to start researching different options Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experience Before signing on to a franchise it is essential to ask the franchisor about the executive team and its past industry experience Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
READ THE FRANCHISE DISCLOSURE DOCUMENT CAREFULLY The first thing to look at is how much a franchise would cost to purchase Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average It＇s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the business you know the terms well and your interests are properly protected
1 Decide on a business with learning or seeing what the daytoday will look like{ [答案]T }
2 Before you＇ve determined what role you want in a franchise it＇s time to start the business{ [答案]F}
3 Before signing on to a franchise the essential job is to ask the franchisor about the executive team and its past industry experience{ [答案]T }
4 The first thing to look at is how long a franchise would take to purchase{ [答案]F}
5 To make sure that when you want to leave the business you have made enough money and you are satisfied with that{ [答案]F}
阅读理解：根文章容选择正确答案（题10分）
China has the most franchises in the world but the scale of their operations is relatively small Each system in China has an average of 43 outlets compared to more than 540 in the United States Together there are 2600 brands in some 200000 retail markets KFC was the most significant foreign entry in 1987 and is widespread Many franchises are in fact jointventures as at their forming the franchise law was not explicit For example McDonald＇s is a joint venture Pizza Hut TGIF Walmart Starbucks followed a little later But total franchising is only 3 of retail trade which seeks foreign franchise growth The year 2005 saw the birth of an updated franchise law Measures for the Administration of Commercial Franchise Previous legislation (1997) made no specific inclusion of foreign investors Today the franchise law is much clearer by virtue of the 2007 law a revision of the 2005 law The laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisor The law comprises 42 articles and eight chapters
1 According to the passage the passage mainly talks about {ABC}
[答案]C an outline of franchising in China
2 KFC was the {ABC} foreign franchise to China in 1987 and is widespread
[答案]A most profound
3 Many franchises are in fact jointventures because {ABC}
[答案]A at the beginning stage franchise law was not so clear
4 Foreign franchise grows in China because of {ABC}
[答案]B the small amount of retail trade
5 The writer has the {ABC} attitude to franchising in China
[答案]B positive
单元测5 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]_______ you have a job you may be in the market for another one
[答案]Even if
[题目]—Are the Project Managers linking up OK？
—They seem to be yes_________
[答案]There＇s been a good atmosphere at the first management meetings
[题目]—Are the Project Managers sharing information and contacts and so on？
— ________
[答案]Yes there＇s really nothing to worry about
[题目]Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office
[答案]edge
[题目]Cooperating is simply working together ______ teammates ______ the good of the team
[答案]as…for
[题目]Even though he＇s ______ out of college and still a bit green he is a great coworker
[答案]fresh
[题目]—Henry what do you think of the new team？
— ________ I think the team is starting to get along quite nicely
[答案]Very well on the whole
[题目]I really ______ the effort you have put in on your team＇s current project
[答案]appreciate
[题目]—I＇m really fed up with Larry
— ________
[答案]Hey what＇s up？
[题目]—Larry is the biggest airhead I＇ve ever met He always makes careless mistakes and he＇s a pain to work with
— ________ You＇ll always have some coworkers that are harder to work with than others you know
[答案]You shouldn＇t be so negative
[题目]Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit
[答案]mood
[题目]Teammates who have team spirit are more satisfied ______ their team activities
[答案]with
[题目]The people in your department seem so ______ and nice to be around
[答案]capable
[题目]The team members are _______ and helping each other out
[答案]getting along
[题目]You can show respect to your teammates _______ everyone fairly and equally
[答案]by treating
翻译：句子选择正确翻译（题10分）
1 Team building skills are critical for your effectiveness as a manager or entrepreneur{ABC}
[答案]B 作名理企业家团队建设技提升效性关重
2 In real life team work success rarely happens by itself if there are no focused team building efforts or activities{ABC}
[答案]A 实际生活中果没团队建设付出专注努力活动话团队工作难独成功
3 Teammates who have team spirit are better able to work together and achieve team goals{ABC}
[答案]B 团队精神队友更协工作实现团队目标
4 Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team{ABC}
[答案]A 合作表现团队精神方法样做助整团队成功
5 Team members must fulfil their duties with their full efforts{ABC}
[答案]C 团队成员必须全力履行义务
阅读理解：根文补全话容（题10分）
In business people have to deal in person {[答案]C with} all kinds of people You may have to use English when talking to different people within your company who don＇t speak your languagethese may be colleagues or coworkers superiors or subordinates—who may work with you in your own department in another part of the building or in another branch And you may also have to deal in English with people from {[答案]B outside } the organization clients suppliers visitors and members of the public Moreover these people may be friends acquaintances or strangers—people of your own age or people who are {[答案]A younger } or older than you The relationship you have with a person determines the kind of language you use
This relationship may even affect what you say when you meet people for example it＇s not {[答案]B appropriate } to say Hi how are you when meeting the Managing Director of a large company or to say Good morning it＇s a great pleasure to meet you when being introduced to a person you＇ll be working closely with in the same team
Remember that people form an impression of you from the way you speak and behave—not just from the {[答案]C way} you do your work People in different countries have different ideas of what sounds friendly polite or sincere—and of what sounds rude or unfriendly Good manners in your culture may be considered bad manners in another
Remember also that your body language gestures and expression may tell people more about you than the words you use
阅读理解：根文章容判断正误（题10分）
SUCCESSFUL TEAM WORK AND TEAM BUILDING
Team building skills are critical for your effectiveness as a manager or entrepreneur And even if you are not in a management or leadership role yet better understanding of team work can make you a more effective employee and give you an extra edge in your corporate office
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own There are two critical factors in building a high performance team
The first factor in team effectiveness is the diversity of skills and personalities It means people use their strengths in full but can compensate for each other＇s weaknesses Or different personality types balance and complement each other
The other critical element of team work success is that all the team efforts are directed towards the same clear goals the team goals This relies heavily on good communication in the team and harmony in member relationships
In real life team work success rarely happens by itself if there are no focused team building efforts or activities There is simply too much room for problems For example different personalities may build up conflicts Or even worse some people with similar personalities may start fighting for authority and dominance in certain areas of expertise Even if the team goals are clear and accepted by everyone there may be no team commitment to the group goals or no consensus on the means of achieving those goals There may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual efforts This is why every team needs a good leader who is able to deal with all team work issues
1 Team building skills are not so critical if you are only an employee{ [答案]F}
2 To form a high performance team you need many important factors{ [答案]F}
3 A good team should have a diversity of personalities{ [答案]T }
4 Team work success is quite common in practice{ [答案]F}
5 To solve all the problems you need a capable leader{ [答案]T }
阅读理解：根文章容选择正确答案（题10分）
TEAM SPIRIT
Team spirit can make or break a team Teammates who have team spirit are better able to work together and achieve team goals They are also more satisfied with their team activities John Wooden a former basketball coach at UCLA said Team spirit means you are willing to sacrifice personal considerations for the welfare of all That defines a team player There are certain skills team members develop that serve as good examples of team spirit
COOPERATION
Cooperating is simply working together as teammates for the good of the team Cooperation is a skill that team members can sharpen during practice For example basketball players must practice passing the ball in different plays and situations Team efficiency is directly related to the cooperation of its members Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
MOTIVATION
Team members must fulfil their duties with their full efforts Staying motivated shows team spirit because it shows that you want the team to do well This includes being motivated to give your best in practice and in competition as well as outside of team activities For example a baseball player can show team spirit by being motivated to practice his swing outside of practice
RESPECT
Respect for your fellow team members is a must You can show respect to your teammates by treating everyone fairly and equally Teammates also respect each other by allowing everyone to participate Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit For example people can show team spirit through respect by encouraging other team members who might be struggling
1 Teammates who have team spirit {ABC}
[答案]B are better able to work together and achieve team goals
2 According to the article team spirit means {ABC}
[答案]C cooperation motivation and respect
3 Cooperation is a skill that {ABC}
[答案]A can be sharpened during practice
4 Being motivated means {ABC}
B you should practice swing outside of practice
[答案]C you should give your best in any circumstances
5 Respecting your teammates {ABC}
[答案]B can keep everyone in a good mood
单元测6 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— They want to make sure you＇re paying taxes on the money you make
— ________
[答案]We＇re paying alright
[题目]— How much of a problem meeting the budget？
— _______
[答案]Well it seems that we underestimated the costs
[题目]— I thought that if I could get your support first it might make getting approval easier
— _________
[答案]Well you＇ve got my support on this
[题目]— Looking at this if my calculations are correct we are about five thousand dollars over budget
— That＇s right__________
[答案]It＇s going to cost about five thousand more to complete the first order
[题目] The bottom half shows ______ this money came from
[答案]where
[题目]Current _______ are those debts that must be paid within the year
[答案]liabilities
[题目]Did you get the financial records _______ shape for your audit next month？
[答案]into
[题目]—Did you get your financial records into shape for your audit next month？
— _______ Keeping a strict account of all our incoming and outgoing is not an easy task
[答案]I＇m still working on ironing out a few problems
[题目]For a limited company this will include the money ______ issuing shares and is known
[答案]raised by
[题目]I＇m still working on ______ a few problems
[答案]ironing out
[题目]It will _______ about eight percent more than initially projected
[答案]cost
[题目]Large organizations will find ______ impossible to manage all these data if manual accounting were used
[答案]it
[题目]That＇s something you can improve by talking to human _______
[答案]resources
[题目]The longterm assets are known as ______ assets
[答案]fixed
[题目]There are more and more ______ of software for accounting this has made the different types of software more accessible in terms of costs and variety
[答案]manufacturers
完形填空：选择正确答案补全文章（题10分）
ALIBABA SEEKS TO RAISE BILLIONS IN IPO
Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba The company sells goods {[答案]C by} linking buyers and sellers in the huge Chinese online market Alibaba is expected to {[答案]B make } its initial public offering called an IPO in September on the New York Stock Exchange
The total value of the company based in Hangzhou has been estimated at about 200 billion Reports from Bloomberg News say Alibaba is offering investors a 12 percent {[答案]A share } of the company That would mean the company could raise {[答案]B as much as } 20 billion dollars in the public stock sale
After the IPO Alibaba could become one of the most {[答案]C valuable} technology companies in the world Apple for example has a market value of about 600 billion Google is valued at about 390 billion and Microsoft is worth about 370 billion
单元测7 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]—Have you ever tried shopping online？
—No never ____________ especially for clothes and shoes
[答案]I prefer to actually see and touch what I＇m buying before I pay for it
[题目] It＇s said that some measures have been taken _____ this problem
[答案]to deal with
[题目] Without close quality control we may _____ fraud and the eshop may suddenly go offline so you can＇t get a refund
[答案]encounter
[题目]______ friends and colleagues greeted each other with that day was Bought anything today？
[答案]What
[题目]—________________ but I still have the feeling that it＇s not safe enough
—I couldn＇t agree more That＇s why I only do street shopping
[答案]Paying online is much unsafe than before
[题目]—Amy do you shop online often？
— ______________
[答案]Yes It＇s very convenient and the price is often lower than in store
[题目]An online virtual supermarket ______ the real supermarket which makes it feel so real
[答案]simulates
[题目]—Are there any disadvantages to shopping online？
—___________ But I think this problem will be solved soon
[答案]It takes some time for the stuff you buy online to arrive
[题目]Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11)
[答案]of
[题目]—Have you ever tried shopping online？
—No never ____________ especially for clothes and shoes
[答案]I prefer to actually see and touch what I＇m buying before I pay for it
[题目]I couldn＇t agree more That＇s ______ I only do street shopping
[答案]why
[题目]—Some friends say when they get the article ______________
—That happens So close quality control is needed to avoid eshoppers＇ fraud
[答案]it＇s quite different from what they saw on the website advertisement
[题目]Sometimes I surf online shops to check some related information and then go to a physical store to do the ______ shopping
[答案]actual
[题目]Then your _____will be sold by auction
[答案]stuff
[题目]They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight
[答案]bargains
[题目]What＇s more it＇s not always so ______ for us to pay online as hackers might steal our user name and password
[答案]safe
翻译：句子选择正确翻译（题10分）
1 Shopping online is getting more and more popular {ABC}
[答案]A 网购物越越流行
2 Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend online {ABC}
[答案]A．沃尔玛公司期注册网购星期然实现黑色星期五周末线记录
3 Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday{ABC}
[答案]C 塔吉特西尔斯零售商正迅速网购星期发展成更似网购星期促销线交易星期
4 The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers {ABC}
[答案]B．线市场销售状况良部分原消费者网站购买普通零售商店售畅销产品
5 Click the button buy or add to my shopping cart to continue shopping other items or check out {ABC}
[答案]B．点击购买钮加入购物车继续购买商品结账离开
完形填空：选择正确答案补全文章（题10分）
There is nothing in the US quite like Black Friday Before midnight on Thursday in malls across the US people start queuing {[答案]B up } outside the locked entrances of stores making longer and longer lines {[答案]A holding } coupons (优惠券) sipping coffee and hot chocolate rubbing their hands and stamping (跺脚) their feet for warmth {[答案]B excitedly } chatting and waiting for the clerks to open the door when the time arrives
Black Friday the day after Thanksgiving which {[答案]C fell} on Nov 282014 has become in recent decades a special American holiday said the International Business Times Indeed up to 147 million Black Friday shoppers were expected to {[答案]A put up with } the dark of night and the elbows (手肘) of other shoppers so that they could bring home some bargains according to the US National Retail Federation
阅读理解：根文章容判断正误（题10分）
ONLINE SHOPPING SPREE SETS RECORD
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11) It is a festival for young single people to celebrate by eating together sending gifts or going shopping thus seized on by online retailers to increase sales
It took only 13 hours for sales on just two online sites Taobao and Tmall to fly past last year＇s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothes furniture and home decoration items at discount prices What friends and colleagues greeted each other with that day was Bought anything today？ as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight
In under nine hours turnover at the Alibaba Group＇s Tmall and Taobao sites had exceeded that of last year＇s Cyber Monday a similar event in the United States
We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers Jack Ma founder and chairman of Alibaba Group told reporters
It＇s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients Ma said at a news briefing
1 Online retailers took hold of the shopping spree to increase sales successfully{ [答案]T }
2 The final figure of Singles Day for this year reached 191 billion yuan{ [答案]F}
3 Cyber Monday is a similar event in the Great Britain{ [答案]F}
4 Other ecommerce sites did as well as Alibaba Group on Singles Day{ [答案]F}
5 Jack Ma＇s goal of transaction size is to reach 100 billion yuan in several years{ [答案]T }
阅读理解：根文章容选择正确答案（题10分）
CYBER MONDAY CLICKS IN WITH RECORD SALES
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smartphones and tablets drove nearly a third of traffic — and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend online Heading into the afternoon Monday the website had already sold out of PlayStation 4 and Xbox One consoles which weren＇t even discounted Significant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pm ET sales on Amazon were up 443 over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and Amazon The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot Wingo CEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with a Cyberthon that drew more than 350000 people to the site The sale promoted as much as 80 off on more than 150 brands On Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
1 Retailers used mobile devices and drove nearly a third of traffic or even more than half to online shopping As we know that doesn＇t belong to the mobile device{ABC}
A tablets
B smartphones
[答案]C personal computer
2 PlayStation 4 and Xbox One consoles were sold out on the afternoon Monday although they weren＇t even discounted {ABC}
[答案]B Walmartcom
3 According to sales on Amazon were up 443 over last year while sales at eBay were up 321{ABC}
[答案]C Channel Advisor
4 Cyber Monday deals on Sunday with a Cyberthon that drew more than people to the site {ABC}
[答案]A 350000
5 We can infer from the passage _____ isn＇t an online retailer {ABC}
[答案]B Channel Advisor
单元测8 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目] Wellthe day we offer stock for sale is the day we will see how much______there is in our company
[答案]faith
[题目]But Jerry have you really thought this ______？ You would essentially be giving up the company that your greatgrandfather built
[答案]through
[题目]—But then we＇ll have to accept a Board of Directors chosen by our stockholders Wouldn＇t that limit us in many ways？
—Certainly But if you consider the massive capital investment that we＇ll receive you＇ll understand that this could take our company ——————
[答案]from being a mediumtier firm to being one of the big players
[题目]Can you tell us why you think this makes good business ______to you？
[答案]sense
[题目]—Can you tell us why you think this makes good business sense to you？
—We＇ve been doing quite well on our own and we could probably survive like this for quite a few more years to come but if we really want to take it to the next level ____________
[答案]we are going to have to consider finding more investors
[题目]His ideas are linked to the theory________markets are efficient which means market actors taking all available information to create the correct price for things at any given time
[答案]that
[题目]His method supports Mr Shiller＇s findings and has ________efforts to predict prices in the financial industry
[答案]influenced
[题目]If people ________we＇re very valuable they won＇t buy our stock
[答案]don＇t think
[题目]Okay let＇s say we make a decision _____what kind of price are we thinking about charging for our stock？
[答案]to go public
[题目]—Okay what is the decision？
—As you know we have been a privately held familyowned company for over 120 years_____________
[答案]but it may be time to consider some major changes
[题目]One kind of partnership is called a limited ________partnership
[答案]liability
[题目]The proprietor owns all of the property of the business and is responsible ________ everything
[答案]for
[题目]The same is true ______individual proprietorships
[答案]of
[题目]—We＇ve done very well so far but if we want to see serious growth ______________
—Yeahmaybe But I have my doubts
[答案]it might be time to ditch our old business model and go public
[题目]—You mean like becoming a publiclytraded company？
—That＇s right ______________
[答案]It＇s something we should give serious consideration to
翻译：句子选择正确翻译（题10分）
1 Not all corporations are traditional businesses that sell stock {ABC}
[答案]B 非公司出售股票传统企业
2 But don＇t forget some of those companies made a killing {ABC}
[答案]C 忘记公司赚钱
3 I don＇t think there＇s a lot of appetite for adventure in the market right now{ABC}
[答案]B 认市场中没险欲
4 I see our company as entering a transitory period {ABC}
[答案]A 认公司正进入渡期
5 We simply don＇t have the funds to make any serious investments towards obtaining a bigger market share {ABC}
[答案]C 根没资金进行量投资获取更市场份额
完形填空：选择正确答案补全文章（题10分）
ALIBABA SEEKS TO RAISE BILLIONS IN IPO
Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba The company sells goods {[答案]C by} linking buyers and sellers in the huge Chinese online market Alibaba is expected to {[答案]B make } its initial public offering called an IPO in September on the New York Stock Exchange
The total value of the company based in Hangzhou has been estimated at about 200 billion Reports from Bloomberg News say Alibaba is offering investors a 12 percent {[答案]A share } of the company That would mean the company could raise {[答案]B as much as } 20 billion dollars in the public stock sale
After the IPO Alibaba could become one of the most {[答案]C valuable} technology companies in the world Apple for example has a market value of about 600 billion Google is valued at about 390 billion and Microsoft is worth about 370 billion
阅读理解：根文章容判断正误（题10分）
THREE AMERICANS WIN NOBEL ECONOMICS PRIZE
The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans Eugene Fama Lars Peter Hansen and Robert Shiller on Oct 14 2013 Eugene Fama and Lars Peter Hansen are both professors at the University of Chicago Robert Shiller is a professor at Yale University They will share the prize worth about 12 million dollars
This year＇s prize in economic sciences is about predictions All three of this year＇s prize winners are mainly known for their research and explanations of pricing forces in financial markets They have had a big influence on the way people look at and talk about financial markets
Eugene Fama＇s research on financial markets in the 1960s led market watchers to change their ideas about investing His ideas are linked to the theory that markets are efficient which means market actors taking all available information to create the correct price for things at any given time This also means that over short periods of time it is not possible to predict prices
Robert Shiller found however that over long periods the opposite is true It is possible to predict the movement of prices and that price changes are linked to human behavior
The findings of both economists have led to the growth of index funds investing many different securities as a way to reduce risk Mr Shiller also helped to create the Standard & Poor＇s CaseShiller home prices index That index follows home prices across the United States
Lars Peter Hansen developed a method for studying historical pricing information His method supports Mr Shiller＇s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobel but was established in his memory by Sweden＇s central bank in 1968
1 The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct 14 2013{ [答案]F}
2 Eugene Fama Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets{ [答案]T }
3 Eugene Fama＇s research on financial markets in the 1960s resulted in some change in how market watchers look at investing{ [答案]T }
4 The findings of both economists have led to the growth of price prediction investing many different securities as a way to reduce risk{ [答案]F}
5 The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden＇s central bank in 1968{ [答案]T }
阅读理解：根文章容选择正确答案（题10分）
ORGANIZING A BUSINESS IN DIFFERENT WAYS
Businesses are structured in different ways to meet different needs The simplest form of business is called an individual or sole proprietorship The proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnership Two or more people go into business together An agreement is usually needed to decide how much of the partnership each person controls One kind of partnership is called a limited liability partnership These have full partners and limited partners Limited partners may not share as much in the profits but they also have less responsibility for the business Doctors lawyers and accountants often form partnerships to share their risks and profits A husband and wife can form a business partnership together Partnerships exist only for as long as the owners remain alive The same is true of individual proprietorships
But corporations are designed to have an unlimited lifetime A corporation is the most complex kind of business organization Corporations can sell stock as a way to raise money Stocks represent shares of ownership in a company Investors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entity—its own legal being separate from its owners A board of directors controls corporate policies The directors appoint top company officers The directors might or might not hold shares in the corporation Corporations can have a few major shareholders or ownership can be spread among the general public But not all corporations are traditional businesses that sell stock Some nonprofit groups are also organized as corporations
1 This passage is mainly about {ABC}
[答案]C how different forms of business are organized
2 What is usually needed to decide the portion of the partnership each person controls？{ABC}
[答案]B An agreement
3 Who are not included in limited liability partnerships？{ABC}
[答案]C Unlimited partners
4 How can corporations raise money？{ABC}
[答案]A By selling stock
5 Who controls corporate policies in a corporation？{ABC}
[答案]B A board of directors
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单元测1 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— How would you like to go？
—__________________
[答案]I＇d like to fly to Frankfurt for a stay of two days
[题目]____________ behalf of Vancouver C&S Int＇l Trade Corp I am pleased to invite you and your colleagues to visit us
[答案]On
[题目]—__________________？
— I expect to depart for Frankfurt on Sunday September 1st any time after 13：00 pm
[答案]When do you plan to leave
[题目]—__________________？
— Sure no problem First go see Cindy and tell her where you＇re going and when
[答案]Can you fill me in
[题目]—__________________？
— Yes business class
[答案]Will you fly business class
[题目]Can you fill me ____________ ？ I need some detailed information
[答案]in
[题目]—Hey Kyle guess what The boss is sending me to Europe for a marketing seminar next month
—__________________You＇ve been itching to go on a business trip for months
[答案]Great You must be happy
[题目]If you are intending ____________ just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
[答案]to visit
[题目]Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller＇s ____________
[答案]checks
[题目]Please ____________ an open return flight from Barcelona to Frankfurt
[答案]book
[题目]The processing time ____________ per embassy
[答案]varies
[题目]Traveller＇s checks are generally ____________ small face value
[答案]of
[题目]Travellers when ____________ the checks have to sign the checks in the presence of the bank or service clerks
[答案]buying
[题目]We used to ____________ cash advances
[答案]have
[题目]You can download and print off the ____________ online
[答案]form
翻译：句子选择正确翻译（题10分）
1 Can you fill me in？ {ABC}
[答案]C 详细介绍？
2 Not all restaurants accept the card {ABC}
[答案]B 非酒店接受卡
3 We used to have cash advances {ABC}
[答案]A 前预支现金
4 Let me know how you like living out of a suitcase{ABC}
[答案]B 时候告诉带着旅行包生活
5 It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks {ABC}
[答案]A 发行机构说发行旅行支票提供融资便利利图
完形填空：选择正确答案补全文章（题10分）
HOW TO SCHEDULE YOUR VISA APPOINTMENT
Payment can be made with a UnionPay debit card or in cash You can {[答案]B pay } directly through the website the Call Center or at a Citic bank ATM If paying at a Citic bank branch you can pay with a UnionPay {[答案]C debit card} or with cash If you prefer to pay in cash the appointment website will produce a bank deposit slip {[答案]A based } on the type of appointment for which you have registeredthe deposit slip will indicate how much you must pay You must print this bank {[答案]C deposit slip} log off the appointment site proceed to a local Citic bank branch present the bank deposit slip pay the requested amount obtain an original bank receipt for the transaction log back into the {[答案]A appointment site } and enter the bank receipt confirmation number into the requested field
阅读理解：根文章容判断正误（题10分）
TRAVELLER’S CHECK
Many of the banks and travel services in western provide a convenience for travellers by issuing traveller＇s checks Travellers when buying the checks have to sign the checks in the presence of the bank or service clerks During the trip travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognized A lot of travellers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signatures The agencies will get back the money they have paid by sending the checks to the issuing offices
Traveller＇s checks are generally of small face value such as ten or twenty dollars or five or ten pounds for miscellaneous payments There is no time limit for their circulation period It is very profitable for the issuing offices to finance the funds they collect by issuing traveller＇s checks because they not only receive a service charge from the check buyers but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearing This is why banks and travel services are willing to provide this convenience
1 It is convenient for the travellers to travel around the world as many banks and travel services issue travellers＇ checks {[答案]T}
2 There are no signatures of travellers who have bought the checks{ [答案]F}
3 Quite a few travellers like to buy the checks {[答案]T}
4 Travellers do not worry about the circulation period of the checks as there is no time limit for it{ [答案]T}
5 Banks and travel services are reluctant to provide travellers＇checks{ [答案]F}
阅读理解：根文章容完成选择题（题10分）
SCHENGEN VISA APPLICATION STEPS
Identify the country or countries you will be travelling to It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
● If you are intending to visit just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
● If you are intending to visit two or more Schengen countries your application must be sent to the embassy or consulate of the country that shall be your main destination
● If you are intending to visit several Schengen countries but do not have a main destination you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
Fill out an application form beforehand to obtain a Schengen visa You can download and print off the form online
Prepare all the requirements for your Schengen visa application Depending on the consulate or embassy you are required to show the following documents：
● A valid national passport
● Evidence showing the purpose of your trip (eg hotel reservations)
● Proof of medical insurance
● A roundtrip travel ticket
● Proof of funds
Check the processing time to ensure you get your Schengen visa on time The processing time varies per embassy so it is important to take the processing time into account when planning your trip
1 This passage is mainly about {ABC}
[答案]C how to apply for a Schengen visa
2 If you are intending to visit two or more Schengen countries you will need to send your application {ABC}
[答案]A to the embassy or consulate of the country that shall be your main destination
3 You can download and print off the form {ABC}
[答案]B on the Internet
4 You are required to show the following documents EXCEPT {ABC}
[答案]C a birth certificate
5 The processing time is {ABC} per embassy
[答案]A different
单元测2 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— Hello is that Sail Moving Company？
— _________________？
[答案]Yes this is Jack speaking Thanks for calling What can we do for you
[题目]— How do you calculate the fee if we ask you to move the office furniture？
— _________________
[答案]The cost depends on the floor to move to the distance between two places and the amount of the furniture to move
[题目]— The client said he had to send a monitor back three times before the problem was solved Do you have a reason for this？
— _________________
[答案] Well I wonder whether the recent layoffs are affecting the quality of our customer service
[题目]— What does the customer＇s complaint say？
— _________________
[答案]He says he hasn＇t gotten back the monitor for repairs
[题目]— What is the distance between the new building and your office？
— _________________
[答案]It is about 15 kilometers
[题目]_________ the situation may be make sure that you don＇t leave your customer with an unanswered question
[答案]Whatever
[题目]Customers often remain _________ to a business that has excellent service even if their prices are high
[答案]loyal
[题目]Customers won＇t find store clerks sitting around _________
[答案]watching TV or playing cards
[题目]If any of the articles are damaged during move you may make a _________ for compensation with our company
[答案]claim
[题目]If things have _________ the person you＇re talking to will want to know the reasons
[答案]gone wrong
[题目]Looking your customers in the eye shows that we are listening to them and hearing _________
[答案]what they are saying
[题目]Some of the customers＇ complaints seem _________
[答案]unacceptable
[题目]Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly
[答案]express
[题目]The American idea of customer service is _________ each customer the center of attention
[答案]to make
[题目]The customer service representative will often allow customers to exchange the product they bought or return it for a full _________
[答案]refund
翻译：句子选择正确翻译（题10分）
1 The American idea of custom service is to make each customer the center of attention{ABC}
[答案]A 美式客服理念认位客户关注焦点
2 Many products come with a moneyback guarantee{ABC}
[答案]B 许产品退款承诺
3 Make sure to look your customers in the eye{ABC}
[答案]C确保直视顾客眼睛
4 Always look for ways to go above and beyond the expectations of your customers{ABC}
[答案]A 定想方设法超越顾客期
5 The worst thing is that you discovered at the last moment there were missing parts in the order before shipment{ABC}
[答案]A糟糕事情装船前时刻发现订单货物遗漏
完形填空：选择正确答案补全文章（题10分）
Customer service is the service or care that a consumer receives before during and after a purchase It＇s one of the factors that come in to play when a consumer is determining buying value the other is the quality of the product or service that is being {[答案]D offered }
Consumers often must encounter an experience to not only be a satisfied customer but a loyal customer Customer service is a part of that experience
Top notch service will create {[答案]E loyalty} and a returning customer which is what we all must strive for
Excellent customer service is {[答案]A vital } to businesses today It＇s a component that is often missing unfortunately How do you provide great customer service？ Always make your customer a {[答案] C priority } Greet them in a friendly manner whether that be via telephone email or in person
Let them know you are there to help and that you will take care of them not only before the sale but after as well After all in a thriving business customers are not {[答案]B optional }it＇s a requirement for businesses to survive
选：http：marketingaboutcomodpl ustomerServicehtm
阅读理解：根文章容段谈话题相匹配（题10分）
CUSTOMER SERVICE
1 The American idea of customer service is to make each customer the center of attention And wherever you go good customer service means making customers feel special{ [答案]B the American idea of customer service }
2 When customers get to a store they are treated as honored guests Customers don’t usually find store clerks sitting around watching TV or playing cards Instead the clerks greet them warmly and offer to help them find what they want Customers usually don’t have to ask how much items cost since prices are clearly marked{ [答案]D honored guest }
3 When customers are ready to checkout they can go to the nearest and shortest checkout lane Good stores open new checkout lanes when the line ups get too long Some even offer express lanes for customers with 10 items or less After they pay for their purchases customers receive a smile and a warm thank you and have a nice day from the clerk{ [答案]E checkout service}
4 In America customer service continues long after the sale Many products come with a moneyback guarantee Expensive items like cars computers or stereos often have a warranty that ensures troublefree use for a period of a year or more Advertisements regularly include the motto Your satisfaction is guaranteed So if there is a problem with the product customers can take it back The customer service representative will often allow them to exchange the item or return it for a full refund{ [答案]A satisfaction guaranteed }
5 Customer service in America grows out of the belief that the customer is always right If a person receives poor service from a store he probably will avoid shopping there in the future On the other hand customers often remain loyal to a business that has excellent service even if their prices are high{ [答案]C customer loyalty }
阅读理解：根文章容判断正误（题10分）
THE FEEL GOOD FACTOR IN CUSTOMER SERVICE
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator (KPI) One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor Basically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectations Several key points are listed as follows：
Know what productsservice you are offering from back to front In other words be an information expert It is okay to say I don’t know but it should always be followed up by but let me find out or possibly but this person will be able to assist you Whatever the situation may be make sure that you don’t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body language If you have negative body language when you communicate with others it shows that you don＇t care Two of the most important aspects of positive body language are smiling and eye contact Make sure to look your customers in the eye It shows that we are listening to them and hearing what they are saying And of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help them Always look for ways to go above and beyond the expectations of your customers In doing so it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
1 The goal of customer service is to give customers an experience that meets their expectations{ [答案]F}
2 Leave your customer with an unanswered question is unacceptable{ [答案]T }
3 Both positive body language and negative body language are necessary in customer service{ [答案]F}
4 Eye contact is one of the most important aspects of positive body language{ [答案]T }
5 The underlined going the extra mile to help them in the last paragraph means going a long way to help them{ [答案]F}
单元测3 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— Could you be so kind as to turn down that rock n roll？ I＇m preparing for tomorrow＇s meeting report
— ______________
[答案]Sure Sorry to disturb you
[题目]______ has good reputation will sooner or later be successful in his business
[答案]Whoever
[题目]Although he has sought to find a peaceful _____ he is facing more pressure from his business rivals
[答案]solution
[题目]At the same time the negotiator keeps things secret ____ would limit hisher ability to negotiate
[答案]that
[题目]—Hello this is Lucas Bowen I＇d like to order some machines
—___________ When do you need them？
[答案]No problem
[题目]—I＇ll also throw in the discount of 10 on your up front deposit What do you think about this suggestion？
—______________
[答案]Ok I think we＇ve both have done our best for this
[题目]—I＇ll be away on a business trip Would you mind signing for my express delivery？
—________________
[答案]I＇d be happy to
[题目]In businesswhatever you do do not ____ illegal benefit
[答案]chase
[题目]—Okay then so to confirm： a 6 discount but you pay all the shipping and installation costs
—____________ I＇ll call you tomorrow
[答案]That sounds all right
[题目]That might be acceptable ______ you handle the insurance fees
[答案]if
[题目]Their skill and ____ has got them on the sales team
[答案]enthusiasm
[题目]They wanted to ______ a discussion on economics
[答案]initiate
[题目]To attract investors the government has _____ its tax and labor laws
[答案]adjusted
[题目]We can＇t manage that ____ you pay for the installation
[答案]unless
[题目]When the rest of the room ______ emotional stay cool and use logic to negotiate and close
[答案]gets
翻译：句子选择正确翻译（题10分）
1 By understanding how nonverbal communication works a negotiator must be able to understand the information the other participants are giving out nonverbally{ABC}
[答案]A．通理解非语言性交际起作谈判者定够理解参者透露非语言性信息
2 Look the person in the eye with honesty and respect{ABC}
[答案]B．诚实尊敬注视
3 If possible it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room{ABC}
[答案]B 果谈判双方花时间起处谈判室外舒适氛围会帮助
4 This is because whoever controls the start of the negotiations tends to control where they end{ABC}
[答案]C．谁控制谈判开始谁掌控谈判结果
5 The negotiation table can be loaded with agendas egos and emotions{ABC}
[答案]A．谈判桌承载着议事日程意识种情绪
完形填空：选择正确答案补全文章（题10分）
Another example is reading nonverbal communication {[答案]B Being able to } read the nonverbal communication of another person can be a great asset in the communication process By being aware {[答案]A of } different signs and expressions {[答案]B that } a person gives verbally and nonverbally a negotiator can adjust hisher approach and the negotiation can go smoothly If {[答案]C possible} it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room Being familiar with another person helps you to {[答案]A sense } the differences between verbal and nonverbal communication within the negotiation atmosphere
阅读理解：根文章容判断正误（题10分）
THE GOLDEN RULES OF NEGOTIATING
The art of negotiating is a difficult skill for most of us even good salespeople Here are three golden rules for you to follow：
1 ALWAYS START THE NEGOTIATIONS
You must initiate the process This is because whoever controls the start of the negotiations tends to control where they end If you let the other party start negotiations you will be constantly giving up control often without even realizing it For instance when you ask someone what his project budget is you are allowing him to start the negotiations You will then spend your time chasing his number rather than finding the best solution So never let the other party control the negotiations
2 ALWAYS NEGOTIATE IN WRITING
The purpose of negotiations is to arrive at a formal written agreement not tell a story or spend time talking From the first moment you begin a proposal you should create a document and take it to the client It will include all the points of agreement and become real to the prospective customer Negotiating first and then having to create a document adds unnecessary time to a transaction But if you build your written agreement as you negotiate you are prepared to ask for a signature the moment the decision to buy is made
3 ALWAYS STAY COOL
The negotiation table can be loaded with agendas egos and emotions Great negotiators know how to stay cool providing leadership and solutions while the rest of the room becomes insanely invested in personal agendas and useless emotions Crying getting angry and blowing off steam may make you feel good but such behavior will not benefit you while negotiating When the rest of the room gets emotional stay cool and use logic to negotiate and close
1 If you let the other party start negotiations you will be completely grasp the control often without even realizing it{ [答案]F}
2 So never let both parties control the negotiations{ [答案]F}
3 Negotiating first and then having to create a document doesn’t need necessary time to a transaction{ [答案]T }
4 Great negotiators know how to stay cool providing leadership and solutions while the rest of the room becomes wild or helpless during the negotiation{ [答案]T }
5 When the rest of the room gets out of control stay cool and use logic to negotiate and close{ [答案]F}
阅读理解：根文章容选择正确答案（题10分）
Emotions play an important part in the negotiation process although it is only in recent years that their effect is being studied Emotions have the potential to play either a positive or negative role in negotiation During negotiations the decision as to whether or not to settle rests in part on emotional factors Negative emotions can cause intense and even irrational behavior and can cause conflicts and negotiations to break down but may be instrumental in attaining concessions On the other hand positive emotions often facilitate reaching an agreement and help to maximize joint gains but can also be instrumental in attaining concessions Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
1 Emotions play an important role during the negotiation although their effect is being studied just {ABC}
[答案]C not long before
2 Negative emotions may {ABC} make concessions
[答案]A be helpful to
3 During negotiations the decision as to whether or not to settle depends in part on emotional factors{ABC}
[答案]B to some extend
4 Attaining concessions can be done {ABC}
[答案]C by both negative and positive emotions
5 In different cultures negotiators should use {ABC} strategies to show positive and negative emotions
[答案]B different
单元测4 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— Betty we＇ll have a buffet party next Saturday Will you join us？
— _______ Susan Thank you
[答案]I＇d love to
[题目]— I had a really good weekend at the seaside
—____________
[答案]Oh I＇m glad to hear that
[题目]Among the critiques were allegations ____ some franchise uses its political influence to increase its profits
[答案]that
[题目]—How was your trip to London Jane？
— ___________
[答案]Oh wonderful indeed
[题目]—I am going to ask for a pay rise
—_________
[答案]I think you may talk to your boss
[题目]It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it
[答案]be recognized
[题目]Some in the market now want government _____ in order to reduce costs
[答案]regulation
[题目]Some of the _____ solutions will support these requirements better at the moment
[答案]proprietary
[题目]—Thanks for inviting me John but I＇ve already made other plans
— _________ Maybe another time
[答案]Oh I＇m sorry to hear that
[题目]The executive team have to hold an urgent meeting ____ they see the bad market feedback
[答案]because
[题目]The franchisor _____ the franchisee should observe the regulations to make the business go well
[答案]as well as
[题目]The instruction describes completely the ____ and its safety basis
[答案]facility
[题目]Trademarks proprietary service marks and regulations need _____ carefully
[答案]to be observed
[题目]We didn＇t understand how difficult it was to ____ such a breakfast
[答案]distribute
[题目]While the other people ____ and discussed the problem together Ted ignored them
[答案]interacted
翻译：句子选择正确翻译（题10分）
1 The franchisee can get more money than a direct employee because he or she has a vital interest in the business {ABC}
[答案]A．特许营者公司中切身利益够直属雇员赚更钱
2 It is said about 4 of all businesses in the United States are franchiseeworked {ABC}
[答案]C．说美国商家中4特许营
3 But franchisor rules are usually very strict in the US as well as in most other countries {ABC}
[答案]B．美国授权特许营者规数国家样非常严格
4 Don＇t rule out a business without learning or seeing what the daytoday will look like {ABC}
[答案]C．果解公司日常情况排公司
5 To be honest after many years of hard work tears and disagreements I have made it through{ABC}
[答案]A．说实话年艰苦工作泪水意见分歧渡难关
阅读理解：根文补全话容（题10分）
操作提示：通拉选项框选择答案
A it doesn＇t sound too complicated
B Then what about the qualifications of a franchisee
C Sure what do you want to know
D Thank you very much for all the information
E could you tell me how long a franchise contract will last
Ada wants to do franchise business and turns to Bill for some information about franchise business
ADA： Hi Bill I am really interested in franchising opportunities Would you be able to give me some advice？
BILL： {[答案]C } ？
ADA： Ok first what are the qualifications that a franchisor should have？
BILL： Generally speaking a franchisor should be a welldeveloped company with business resources such as a trademark trade name and business model
ADA： {[答案]B } ？
BILL： A franchisee should have the necessary funds work goals and employees etc
ADA： Yes {[答案]A } Would you please tell me something about the franchise fees？
BILL： Ok The fees for the franchise are an initial fee and a usage fee
ADA： Now {[答案]E} ？
BILL： In general it is no less than three years Then both the franchisor and the franchisee may talk about the conditions and see whether the contact needs to be rewritten
ADA： {[答案]D }
BILL： My pleasure
阅读理解：根文章容判断正误（题10分）
FOUR TIPS FOR BECOMING A FRANCHISEE
If you want to become a franchisee the tips below can help you to find the perfect opportunity
BE FOCUSD ON YOUR PREFERENCE On the stage of decisionmaking the bottom line is： Don＇t rule out a business without learning or seeing what the daytoday will look like For instance think about a mom returning to the work force who knows she wants to interact with children on a daily basis Among the hundreds of options there she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math Deciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
BE PROACTIVE WITH YOUR RESEARCH After you＇ve determined what role you want in a franchise it＇s important to start researching different options Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experience Before signing on to a franchise it is essential to ask the franchisor about the executive team and its past industry experience Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
READ THE FRANCHISE DISCLOSURE DOCUMENT CAREFULLY The first thing to look at is how much a franchise would cost to purchase Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average It＇s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the business you know the terms well and your interests are properly protected
1 Decide on a business with learning or seeing what the daytoday will look like{ [答案]T }
2 Before you＇ve determined what role you want in a franchise it＇s time to start the business{ [答案]F}
3 Before signing on to a franchise the essential job is to ask the franchisor about the executive team and its past industry experience{ [答案]T }
4 The first thing to look at is how long a franchise would take to purchase{ [答案]F}
5 To make sure that when you want to leave the business you have made enough money and you are satisfied with that{ [答案]F}
阅读理解：根文章容选择正确答案（题10分）
China has the most franchises in the world but the scale of their operations is relatively small Each system in China has an average of 43 outlets compared to more than 540 in the United States Together there are 2600 brands in some 200000 retail markets KFC was the most significant foreign entry in 1987 and is widespread Many franchises are in fact jointventures as at their forming the franchise law was not explicit For example McDonald＇s is a joint venture Pizza Hut TGIF Walmart Starbucks followed a little later But total franchising is only 3 of retail trade which seeks foreign franchise growth The year 2005 saw the birth of an updated franchise law Measures for the Administration of Commercial Franchise Previous legislation (1997) made no specific inclusion of foreign investors Today the franchise law is much clearer by virtue of the 2007 law a revision of the 2005 law The laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisor The law comprises 42 articles and eight chapters
1 According to the passage the passage mainly talks about {ABC}
[答案]C an outline of franchising in China
2 KFC was the {ABC} foreign franchise to China in 1987 and is widespread
[答案]A most profound
3 Many franchises are in fact jointventures because {ABC}
[答案]A at the beginning stage franchise law was not so clear
4 Foreign franchise grows in China because of {ABC}
[答案]B the small amount of retail trade
5 The writer has the {ABC} attitude to franchising in China
[答案]B positive
单元测5 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]_______ you have a job you may be in the market for another one
[答案]Even if
[题目]—Are the Project Managers linking up OK？
—They seem to be yes_________
[答案]There＇s been a good atmosphere at the first management meetings
[题目]—Are the Project Managers sharing information and contacts and so on？
— ________
[答案]Yes there＇s really nothing to worry about
[题目]Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office
[答案]edge
[题目]Cooperating is simply working together ______ teammates ______ the good of the team
[答案]as…for
[题目]Even though he＇s ______ out of college and still a bit green he is a great coworker
[答案]fresh
[题目]—Henry what do you think of the new team？
— ________ I think the team is starting to get along quite nicely
[答案]Very well on the whole
[题目]I really ______ the effort you have put in on your team＇s current project
[答案]appreciate
[题目]—I＇m really fed up with Larry
— ________
[答案]Hey what＇s up？
[题目]—Larry is the biggest airhead I＇ve ever met He always makes careless mistakes and he＇s a pain to work with
— ________ You＇ll always have some coworkers that are harder to work with than others you know
[答案]You shouldn＇t be so negative
[题目]Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit
[答案]mood
[题目]Teammates who have team spirit are more satisfied ______ their team activities
[答案]with
[题目]The people in your department seem so ______ and nice to be around
[答案]capable
[题目]The team members are _______ and helping each other out
[答案]getting along
[题目]You can show respect to your teammates _______ everyone fairly and equally
[答案]by treating
翻译：句子选择正确翻译（题10分）
1 Team building skills are critical for your effectiveness as a manager or entrepreneur{ABC}
[答案]B 作名理企业家团队建设技提升效性关重
2 In real life team work success rarely happens by itself if there are no focused team building efforts or activities{ABC}
[答案]A 实际生活中果没团队建设付出专注努力活动话团队工作难独成功
3 Teammates who have team spirit are better able to work together and achieve team goals{ABC}
[答案]B 团队精神队友更协工作实现团队目标
4 Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team{ABC}
[答案]A 合作表现团队精神方法样做助整团队成功
5 Team members must fulfil their duties with their full efforts{ABC}
[答案]C 团队成员必须全力履行义务
阅读理解：根文补全话容（题10分）
In business people have to deal in person {[答案]C with} all kinds of people You may have to use English when talking to different people within your company who don＇t speak your languagethese may be colleagues or coworkers superiors or subordinates—who may work with you in your own department in another part of the building or in another branch And you may also have to deal in English with people from {[答案]B outside } the organization clients suppliers visitors and members of the public Moreover these people may be friends acquaintances or strangers—people of your own age or people who are {[答案]A younger } or older than you The relationship you have with a person determines the kind of language you use
This relationship may even affect what you say when you meet people for example it＇s not {[答案]B appropriate } to say Hi how are you when meeting the Managing Director of a large company or to say Good morning it＇s a great pleasure to meet you when being introduced to a person you＇ll be working closely with in the same team
Remember that people form an impression of you from the way you speak and behave—not just from the {[答案]C way} you do your work People in different countries have different ideas of what sounds friendly polite or sincere—and of what sounds rude or unfriendly Good manners in your culture may be considered bad manners in another
Remember also that your body language gestures and expression may tell people more about you than the words you use
阅读理解：根文章容判断正误（题10分）
SUCCESSFUL TEAM WORK AND TEAM BUILDING
Team building skills are critical for your effectiveness as a manager or entrepreneur And even if you are not in a management or leadership role yet better understanding of team work can make you a more effective employee and give you an extra edge in your corporate office
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own There are two critical factors in building a high performance team
The first factor in team effectiveness is the diversity of skills and personalities It means people use their strengths in full but can compensate for each other＇s weaknesses Or different personality types balance and complement each other
The other critical element of team work success is that all the team efforts are directed towards the same clear goals the team goals This relies heavily on good communication in the team and harmony in member relationships
In real life team work success rarely happens by itself if there are no focused team building efforts or activities There is simply too much room for problems For example different personalities may build up conflicts Or even worse some people with similar personalities may start fighting for authority and dominance in certain areas of expertise Even if the team goals are clear and accepted by everyone there may be no team commitment to the group goals or no consensus on the means of achieving those goals There may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual efforts This is why every team needs a good leader who is able to deal with all team work issues
1 Team building skills are not so critical if you are only an employee{ [答案]F}
2 To form a high performance team you need many important factors{ [答案]F}
3 A good team should have a diversity of personalities{ [答案]T }
4 Team work success is quite common in practice{ [答案]F}
5 To solve all the problems you need a capable leader{ [答案]T }
阅读理解：根文章容选择正确答案（题10分）
TEAM SPIRIT
Team spirit can make or break a team Teammates who have team spirit are better able to work together and achieve team goals They are also more satisfied with their team activities John Wooden a former basketball coach at UCLA said Team spirit means you are willing to sacrifice personal considerations for the welfare of all That defines a team player There are certain skills team members develop that serve as good examples of team spirit
COOPERATION
Cooperating is simply working together as teammates for the good of the team Cooperation is a skill that team members can sharpen during practice For example basketball players must practice passing the ball in different plays and situations Team efficiency is directly related to the cooperation of its members Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
MOTIVATION
Team members must fulfil their duties with their full efforts Staying motivated shows team spirit because it shows that you want the team to do well This includes being motivated to give your best in practice and in competition as well as outside of team activities For example a baseball player can show team spirit by being motivated to practice his swing outside of practice
RESPECT
Respect for your fellow team members is a must You can show respect to your teammates by treating everyone fairly and equally Teammates also respect each other by allowing everyone to participate Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit For example people can show team spirit through respect by encouraging other team members who might be struggling
1 Teammates who have team spirit {ABC}
[答案]B are better able to work together and achieve team goals
2 According to the article team spirit means {ABC}
[答案]C cooperation motivation and respect
3 Cooperation is a skill that {ABC}
[答案]A can be sharpened during practice
4 Being motivated means {ABC}
B you should practice swing outside of practice
[答案]C you should give your best in any circumstances
5 Respecting your teammates {ABC}
[答案]B can keep everyone in a good mood
单元测6 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]— They want to make sure you＇re paying taxes on the money you make
— ________
[答案]We＇re paying alright
[题目]— How much of a problem meeting the budget？
— _______
[答案]Well it seems that we underestimated the costs
[题目]— I thought that if I could get your support first it might make getting approval easier
— _________
[答案]Well you＇ve got my support on this
[题目]— Looking at this if my calculations are correct we are about five thousand dollars over budget
— That＇s right__________
[答案]It＇s going to cost about five thousand more to complete the first order
[题目] The bottom half shows ______ this money came from
[答案]where
[题目]Current _______ are those debts that must be paid within the year
[答案]liabilities
[题目]Did you get the financial records _______ shape for your audit next month？
[答案]into
[题目]—Did you get your financial records into shape for your audit next month？
— _______ Keeping a strict account of all our incoming and outgoing is not an easy task
[答案]I＇m still working on ironing out a few problems
[题目]For a limited company this will include the money ______ issuing shares and is known
[答案]raised by
[题目]I＇m still working on ______ a few problems
[答案]ironing out
[题目]It will _______ about eight percent more than initially projected
[答案]cost
[题目]Large organizations will find ______ impossible to manage all these data if manual accounting were used
[答案]it
[题目]That＇s something you can improve by talking to human _______
[答案]resources
[题目]The longterm assets are known as ______ assets
[答案]fixed
[题目]There are more and more ______ of software for accounting this has made the different types of software more accessible in terms of costs and variety
[答案]manufacturers
完形填空：选择正确答案补全文章（题10分）
ALIBABA SEEKS TO RAISE BILLIONS IN IPO
Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba The company sells goods {[答案]C by} linking buyers and sellers in the huge Chinese online market Alibaba is expected to {[答案]B make } its initial public offering called an IPO in September on the New York Stock Exchange
The total value of the company based in Hangzhou has been estimated at about 200 billion Reports from Bloomberg News say Alibaba is offering investors a 12 percent {[答案]A share } of the company That would mean the company could raise {[答案]B as much as } 20 billion dollars in the public stock sale
After the IPO Alibaba could become one of the most {[答案]C valuable} technology companies in the world Apple for example has a market value of about 600 billion Google is valued at about 390 billion and Microsoft is worth about 370 billion
单元测7 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目]—Have you ever tried shopping online？
—No never ____________ especially for clothes and shoes
[答案]I prefer to actually see and touch what I＇m buying before I pay for it
[题目] It＇s said that some measures have been taken _____ this problem
[答案]to deal with
[题目] Without close quality control we may _____ fraud and the eshop may suddenly go offline so you can＇t get a refund
[答案]encounter
[题目]______ friends and colleagues greeted each other with that day was Bought anything today？
[答案]What
[题目]—________________ but I still have the feeling that it＇s not safe enough
—I couldn＇t agree more That＇s why I only do street shopping
[答案]Paying online is much unsafe than before
[题目]—Amy do you shop online often？
— ______________
[答案]Yes It＇s very convenient and the price is often lower than in store
[题目]An online virtual supermarket ______ the real supermarket which makes it feel so real
[答案]simulates
[题目]—Are there any disadvantages to shopping online？
—___________ But I think this problem will be solved soon
[答案]It takes some time for the stuff you buy online to arrive
[题目]Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11)
[答案]of
[题目]—Have you ever tried shopping online？
—No never ____________ especially for clothes and shoes
[答案]I prefer to actually see and touch what I＇m buying before I pay for it
[题目]I couldn＇t agree more That＇s ______ I only do street shopping
[答案]why
[题目]—Some friends say when they get the article ______________
—That happens So close quality control is needed to avoid eshoppers＇ fraud
[答案]it＇s quite different from what they saw on the website advertisement
[题目]Sometimes I surf online shops to check some related information and then go to a physical store to do the ______ shopping
[答案]actual
[题目]Then your _____will be sold by auction
[答案]stuff
[题目]They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight
[答案]bargains
[题目]What＇s more it＇s not always so ______ for us to pay online as hackers might steal our user name and password
[答案]safe
翻译：句子选择正确翻译（题10分）
1 Shopping online is getting more and more popular {ABC}
[答案]A 网购物越越流行
2 Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend online {ABC}
[答案]A．沃尔玛公司期注册网购星期然实现黑色星期五周末线记录
3 Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday{ABC}
[答案]C 塔吉特西尔斯零售商正迅速网购星期发展成更似网购星期促销线交易星期
4 The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers {ABC}
[答案]B．线市场销售状况良部分原消费者网站购买普通零售商店售畅销产品
5 Click the button buy or add to my shopping cart to continue shopping other items or check out {ABC}
[答案]B．点击购买钮加入购物车继续购买商品结账离开
完形填空：选择正确答案补全文章（题10分）
There is nothing in the US quite like Black Friday Before midnight on Thursday in malls across the US people start queuing {[答案]B up } outside the locked entrances of stores making longer and longer lines {[答案]A holding } coupons (优惠券) sipping coffee and hot chocolate rubbing their hands and stamping (跺脚) their feet for warmth {[答案]B excitedly } chatting and waiting for the clerks to open the door when the time arrives
Black Friday the day after Thanksgiving which {[答案]C fell} on Nov 282014 has become in recent decades a special American holiday said the International Business Times Indeed up to 147 million Black Friday shoppers were expected to {[答案]A put up with } the dark of night and the elbows (手肘) of other shoppers so that they could bring home some bargains according to the US National Retail Federation
阅读理解：根文章容判断正误（题10分）
ONLINE SHOPPING SPREE SETS RECORD
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11) It is a festival for young single people to celebrate by eating together sending gifts or going shopping thus seized on by online retailers to increase sales
It took only 13 hours for sales on just two online sites Taobao and Tmall to fly past last year＇s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothes furniture and home decoration items at discount prices What friends and colleagues greeted each other with that day was Bought anything today？ as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight
In under nine hours turnover at the Alibaba Group＇s Tmall and Taobao sites had exceeded that of last year＇s Cyber Monday a similar event in the United States
We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers Jack Ma founder and chairman of Alibaba Group told reporters
It＇s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients Ma said at a news briefing
1 Online retailers took hold of the shopping spree to increase sales successfully{ [答案]T }
2 The final figure of Singles Day for this year reached 191 billion yuan{ [答案]F}
3 Cyber Monday is a similar event in the Great Britain{ [答案]F}
4 Other ecommerce sites did as well as Alibaba Group on Singles Day{ [答案]F}
5 Jack Ma＇s goal of transaction size is to reach 100 billion yuan in several years{ [答案]T }
阅读理解：根文章容选择正确答案（题10分）
CYBER MONDAY CLICKS IN WITH RECORD SALES
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smartphones and tablets drove nearly a third of traffic — and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend online Heading into the afternoon Monday the website had already sold out of PlayStation 4 and Xbox One consoles which weren＇t even discounted Significant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pm ET sales on Amazon were up 443 over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and Amazon The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot Wingo CEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with a Cyberthon that drew more than 350000 people to the site The sale promoted as much as 80 off on more than 150 brands On Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
1 Retailers used mobile devices and drove nearly a third of traffic or even more than half to online shopping As we know that doesn＇t belong to the mobile device{ABC}
A tablets
B smartphones
[答案]C personal computer
2 PlayStation 4 and Xbox One consoles were sold out on the afternoon Monday although they weren＇t even discounted {ABC}
[答案]B Walmartcom
3 According to sales on Amazon were up 443 over last year while sales at eBay were up 321{ABC}
[答案]C Channel Advisor
4 Cyber Monday deals on Sunday with a Cyberthon that drew more than people to the site {ABC}
[答案]A 350000
5 We can infer from the passage _____ isn＇t an online retailer {ABC}
[答案]B Channel Advisor
单元测8 试题答案
题目序机查找功（Ctrl＋F）进行搜索
[题目] Wellthe day we offer stock for sale is the day we will see how much______there is in our company
[答案]faith
[题目]But Jerry have you really thought this ______？ You would essentially be giving up the company that your greatgrandfather built
[答案]through
[题目]—But then we＇ll have to accept a Board of Directors chosen by our stockholders Wouldn＇t that limit us in many ways？
—Certainly But if you consider the massive capital investment that we＇ll receive you＇ll understand that this could take our company ——————
[答案]from being a mediumtier firm to being one of the big players
[题目]Can you tell us why you think this makes good business ______to you？
[答案]sense
[题目]—Can you tell us why you think this makes good business sense to you？
—We＇ve been doing quite well on our own and we could probably survive like this for quite a few more years to come but if we really want to take it to the next level ____________
[答案]we are going to have to consider finding more investors
[题目]His ideas are linked to the theory________markets are efficient which means market actors taking all available information to create the correct price for things at any given time
[答案]that
[题目]His method supports Mr Shiller＇s findings and has ________efforts to predict prices in the financial industry
[答案]influenced
[题目]If people ________we＇re very valuable they won＇t buy our stock
[答案]don＇t think
[题目]Okay let＇s say we make a decision _____what kind of price are we thinking about charging for our stock？
[答案]to go public
[题目]—Okay what is the decision？
—As you know we have been a privately held familyowned company for over 120 years_____________
[答案]but it may be time to consider some major changes
[题目]One kind of partnership is called a limited ________partnership
[答案]liability
[题目]The proprietor owns all of the property of the business and is responsible ________ everything
[答案]for
[题目]The same is true ______individual proprietorships
[答案]of
[题目]—We＇ve done very well so far but if we want to see serious growth ______________
—Yeahmaybe But I have my doubts
[答案]it might be time to ditch our old business model and go public
[题目]—You mean like becoming a publiclytraded company？
—That＇s right ______________
[答案]It＇s something we should give serious consideration to
翻译：句子选择正确翻译（题10分）
1 Not all corporations are traditional businesses that sell stock {ABC}
[答案]B 非公司出售股票传统企业
2 But don＇t forget some of those companies made a killing {ABC}
[答案]C 忘记公司赚钱
3 I don＇t think there＇s a lot of appetite for adventure in the market right now{ABC}
[答案]B 认市场中没险欲
4 I see our company as entering a transitory period {ABC}
[答案]A 认公司正进入渡期
5 We simply don＇t have the funds to make any serious investments towards obtaining a bigger market share {ABC}
[答案]C 根没资金进行量投资获取更市场份额
完形填空：选择正确答案补全文章（题10分）
ALIBABA SEEKS TO RAISE BILLIONS IN IPO
Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba The company sells goods {[答案]C by} linking buyers and sellers in the huge Chinese online market Alibaba is expected to {[答案]B make } its initial public offering called an IPO in September on the New York Stock Exchange
The total value of the company based in Hangzhou has been estimated at about 200 billion Reports from Bloomberg News say Alibaba is offering investors a 12 percent {[答案]A share } of the company That would mean the company could raise {[答案]B as much as } 20 billion dollars in the public stock sale
After the IPO Alibaba could become one of the most {[答案]C valuable} technology companies in the world Apple for example has a market value of about 600 billion Google is valued at about 390 billion and Microsoft is worth about 370 billion
阅读理解：根文章容判断正误（题10分）
THREE AMERICANS WIN NOBEL ECONOMICS PRIZE
The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans Eugene Fama Lars Peter Hansen and Robert Shiller on Oct 14 2013 Eugene Fama and Lars Peter Hansen are both professors at the University of Chicago Robert Shiller is a professor at Yale University They will share the prize worth about 12 million dollars
This year＇s prize in economic sciences is about predictions All three of this year＇s prize winners are mainly known for their research and explanations of pricing forces in financial markets They have had a big influence on the way people look at and talk about financial markets
Eugene Fama＇s research on financial markets in the 1960s led market watchers to change their ideas about investing His ideas are linked to the theory that markets are efficient which means market actors taking all available information to create the correct price for things at any given time This also means that over short periods of time it is not possible to predict prices
Robert Shiller found however that over long periods the opposite is true It is possible to predict the movement of prices and that price changes are linked to human behavior
The findings of both economists have led to the growth of index funds investing many different securities as a way to reduce risk Mr Shiller also helped to create the Standard & Poor＇s CaseShiller home prices index That index follows home prices across the United States
Lars Peter Hansen developed a method for studying historical pricing information His method supports Mr Shiller＇s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobel but was established in his memory by Sweden＇s central bank in 1968
1 The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct 14 2013{ [答案]F}
2 Eugene Fama Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets{ [答案]T }
3 Eugene Fama＇s research on financial markets in the 1960s resulted in some change in how market watchers look at investing{ [答案]T }
4 The findings of both economists have led to the growth of price prediction investing many different securities as a way to reduce risk{ [答案]F}
5 The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden＇s central bank in 1968{ [答案]T }
阅读理解：根文章容选择正确答案（题10分）
ORGANIZING A BUSINESS IN DIFFERENT WAYS
Businesses are structured in different ways to meet different needs The simplest form of business is called an individual or sole proprietorship The proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnership Two or more people go into business together An agreement is usually needed to decide how much of the partnership each person controls One kind of partnership is called a limited liability partnership These have full partners and limited partners Limited partners may not share as much in the profits but they also have less responsibility for the business Doctors lawyers and accountants often form partnerships to share their risks and profits A husband and wife can form a business partnership together Partnerships exist only for as long as the owners remain alive The same is true of individual proprietorships
But corporations are designed to have an unlimited lifetime A corporation is the most complex kind of business organization Corporations can sell stock as a way to raise money Stocks represent shares of ownership in a company Investors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entity—its own legal being separate from its owners A board of directors controls corporate policies The directors appoint top company officers The directors might or might not hold shares in the corporation Corporations can have a few major shareholders or ownership can be spread among the general public But not all corporations are traditional businesses that sell stock Some nonprofit groups are also organized as corporations
1 This passage is mainly about {ABC}
[答案]C how different forms of business are organized
2 What is usually needed to decide the portion of the partnership each person controls？{ABC}
[答案]B An agreement
3 Who are not included in limited liability partnerships？{ABC}
[答案]C Unlimited partners
4 How can corporations raise money？{ABC}
[答案]A By selling stock
5 Who controls corporate policies in a corporation？{ABC}
[答案]B A board of directors
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