2021年7月1391国开电科商务英语4期末考试试题答案
交际语(计10分题2分)
15题：根话容选择恰选项
1―___________________
―YesI think so
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
2―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
3―I had a really good weekend at the seaside
―___________________
AOhthat＇s very nice of you
BOhI＇m glad to hear that
CIt＇s a pleasure
[答案]B
4―Thanks for inviting meJohnbut I＇ve already made other plans
―_______Maybe another time
AI hope you enjoy it
BThat＇s good
COhI＇m sorry to hear that
[答案]C
5―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHeywhat＇s up
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处佳选项
6_________friends and colleagues greeted eachother with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
7Can you fill me_________I need some detailed information
Ain
Bup
Cout
[答案]A
8Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
9I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
10Many of the banks and travel services in the western countries provide convenience
for the travelers by issuing traveller＇s_________
Achecks
Bcash
Ccreditcards
[答案]A
11In businesswhatever you dodo not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
12Traveler＇s checks are generally_________small face value
Aat
Bon
Cof
[答案]C
13The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
14It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
15I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
16It’s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
17They wanted to_________a discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
18Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
19But Jerryhave you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
20Trademarksproprietary servicemarks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThere are full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietorships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal beingseparate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don＇t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybemake sure that you don＇t leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations[答案]F
27Leave your customer with an unanswered question is unacceptable[答案]T
28Both positive body language and negative body language are necessary in customer service[答案]F
29Eye contact is one of the most important aspects of positive body language[答案]T
30Going the extra mile to help themin the last paragraph meansgoing along way to help them[答案]F
四写作(计20分)
31根求完成作文
According to the following informationplease write an application letter for salary raise
(1) You are Georgeand your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注：
请根信息写封加薪申请信
(1)乔治老板史密斯先生
(2)信理
(3)加薪期
参考答案：
Dear MrSmith
As I approach my third year in the job I find myself more dedicated devoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
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交际语(计10分题2分)
15题：根话容选择恰选项
1―___________________
―YesI think so
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
2―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
3―I had a really good weekend at the seaside
―___________________
AOhthat＇s very nice of you
BOhI＇m glad to hear that
CIt＇s a pleasure
[答案]B
4―Thanks for inviting meJohnbut I＇ve already made other plans
―_______Maybe another time
AI hope you enjoy it
BThat＇s good
COhI＇m sorry to hear that
[答案]C
5―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHeywhat＇s up
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处佳选项
6_________friends and colleagues greeted eachother with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
7Can you fill me_________I need some detailed information
Ain
Bup
Cout
[答案]A
8Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
9I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
10Many of the banks and travel services in the western countries provide convenience
for the travelers by issuing traveller＇s_________
Achecks
Bcash
Ccreditcards
[答案]A
11In businesswhatever you dodo not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
12Traveler＇s checks are generally_________small face value
Aat
Bon
Cof
[答案]C
13The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
14It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
15I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
16It’s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
17They wanted to_________a discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
18Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
19But Jerryhave you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
20Trademarksproprietary servicemarks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThere are full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietorships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal beingseparate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don＇t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybemake sure that you don＇t leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations[答案]F
27Leave your customer with an unanswered question is unacceptable[答案]T
28Both positive body language and negative body language are necessary in customer service[答案]F
29Eye contact is one of the most important aspects of positive body language[答案]T
30Going the extra mile to help themin the last paragraph meansgoing along way to help them[答案]F
四写作(计20分)
31根求完成作文
According to the following informationplease write an application letter for salary raise
(1) You are Georgeand your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注：
请根信息写封加薪申请信
(1)乔治老板史密斯先生
(2)信理
(3)加薪期
参考答案：
Dear MrSmith
As I approach my third year in the job I find myself more dedicated devoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
