说明:2023年4月整理资料
第题交际语(单选题)
15题选择正确语句完成列话
1—Reading is the best way to pass time on the train
—_________I never go traveling without a book
AYou are joking
BThat’s true
CIt sounds like fun
[答案]B
2―How did your meeting go yesterday
―________actuallyit was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
3―JackI’d like to have your opinions about my written report
―________But I have one suggestion
AIt looks fine to me
BYou are too modest
CThat’s a good idea
[答案]A
4―Terribly sorry to interruptbut may I use your dictionary
―Yes________
Aof course
Bit doesn’t matter
Cno hurry
[答案]A
5―This project is too big for me to finish on time
―__________________
APlease dome a favor
BYou may ask for help
CI’ll give you a hand
[答案]C
第二题词汇结构(单选题)
115题阅读面句子ABC三选项中选出填入空白处正确选项
1The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers
Ahow to
Bon what to
Con how to
[答案]C
2Although we can’t compete in terms of sizeI_______believe we hold an advantage in terms of dedication to customer service
Adid
Bdo
Chave
[答案]B
3_________the reactions of top managersmiddle managers remainedsilentor provided optimisticfiltered information
AFearing
BFeared
CFear
[答案]A
4Fiftyfive percent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their wellbeing
Aeven if
Bas if
Clike
[答案]B
5______employees keep leaving and joining the companythey also retire form time to time leaving empty places in various positions
AAlthough
BIf
CAs
[答案]C
6______managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
7If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing
Ahas been suffering
Bis going to suffer
Cis suffering
[答案]C
8At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
9Supervisors should______their employees in twoway communication so that understanding takes place
Aenable
Bengage
Cencourage
[答案]B
10An appreciated gift and the gesture of providing it will_________your coworker’s day
Alook up
Blift to
Clight up
[答案]C
11Cultural differences_________four categoriesreligionnationality regionandlifestyle
Afall down
Bfall off
Cfall into
[答案]C
12I will ask them to_________a new designsomething a bit more toned down
Acome in
Bcome across
Ccome up with
[答案]C
13What you need to do is to keep things short and sweet_________just the
Aquestions
Btopics
Chighlights
[答案]C
14We are interested in the weather because it_____us sodirectlywhat we wearwhat we doand even how we feel
Abenefits
Baffects
Ceffects
[答案]B
15An employee may express their different understanding andat the_________same timea willingness to with any constructive suggestions
Acomply
Bcomplete
Ccompose
[答案]A
第三题阅读理解(判断题)(题4分20分)
1题请根短文容判断出语句否正确正确写T错误写F
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the
guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
[判断题]
◆Jack Welch retired at the age of 65
[答案]T
◆Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
◆If the business could not meet Welch’s change requirementsits manager had 3choices
[答案]T
◆The restructuring went before changing the organizational culture and the managerial styles of GE’s managers
[答案]T
◆The Work Outlasted a week
[答案]F
第四题阅读理解(选择题)
1题阅读列短文ABC三选项中选出正确答案
The employee and the supervisor are clear about the employee's goals required outcomes or outputs and how the success of the contributions will be assessed The goal in employee evaluation is to motivate a high level of quality and quantity in the work that the employee produces
The goals of the best employee performance evaluations also include employee development and organizational improvement The employee performance evaluation helps employees accomplish both personal development and organizational goals The act of writing down the goals takes the employee one step closer to accomplishing them
In the event that an employee is not succeeding or improving his job performance the performance evaluation documentation can be used to develop a Performance Improvement Plan
This plan provides more detailed goals with more frequent feedback to an employee who is struggling to perform The goal of a PIP is the improvement of the employee's performance but nonperformance can lead to disciplinary action up to and including employment termination
In many organizations numeric rankings are used to compare an employee's performance with the performance of other employees Numeric ratings are frequent components of these systems too
No matter how fair and nondiscriminatory these ratings are made to appear through the endless establishment of criteria for rating and they boil down to the manager's opinion of an employee's performance This is why numeric components in an employee performance evaluation process are not recommended
[选择题]
◆What is the goal in employee evaluation
ATo motivate outcomes of the employee
BTo punish inabilities of the employee
CTo reduce costs of the employee
[答案]A
◆What is NOT the goal of the best employee performance evaluation
AEmployee development
BOrganization improvement
CEmployment termination
[答案]C
◆What does PIP in Para 6 stand for
APersonal Improvement Plan
BPerformance Improvement Plan
CPromotion Improvement Plan
[答案]B
◆What is the goal of PIP
ATo improve the employee’s performance
BTo protect both the employee and the employer
CTo create accurate appraisal documentation
[答案]A
◆What is the purpose of numeric rankings
ATo perform consistent regular nondiscriminatory employee performance
evaluations
BTo ensure equitable measurement of an employee's contribution
CTo compare an employee’s performance with the performance of other employees
[答案]C
第五题作文题
Write a composition with at least 100 words on My Dream Job Your writingshould include the followings
(1)Positioncustomerservicerepresentative
(2)Abilitycommunicationandcustomerserviceskills
(3)Reasonanexpertintheproductlineandstrongrelationshipswithcustomers
标准答案
MyDreamJob
Everyone has an ideal career in mindMy ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal skills
SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of communicationclarifying my communication goalsand being good at understanding the thoughts and feelings of others
ThirdI have certain professional skillsAs a customer service officerI can send the technology to users after the company’s products are soldso as to better serve the society
标准答案二
MyDreamJob
Mydreamjobwillbeworkinginoneofthebiggestinternational accountingfirmasanaccountantIwanttobeanaccountantbecauseIlovemathematicsandbusinesssomuchAlsoImajorinfinanceduringatmycollegeAndbeinganaccountantcanhelpmetoexploremyknowledgeofbusinessandprovidemeaboardrangeofnetworkamongthebusinessworld
IneedtodoalotinordertoachievemygoalFirstIhavetogetanundergraduatedegreeinaccountingfromcollegeThenImighteithertogograduateschoolforamoreadvanceddegreeinaccountingorgetpreparefortheCPAexamWiththeCPAlicenseIhaveabetteropportunitytogetajobintheaccountingfirmSometimesIcanfindmyjobinjobagencyFinallywithmyexperienceintheaccountingfirmIcanapplyaccountingpositionintheinternationalaccountingfirmandtoserveasanaccountantthere
BeinganaccountantisabestjobformeBecause Iwillworkfor45hoursaweekItisnotalongtimejobIcandomyinterestedthingsduringweekendAccountantalwaysworkinaofficesoIwillbenottootiredAndithasagoodworkenvironmentSomepeoplethinkthataccountantisnotagoodjobbecauseitcannotworkwithotherpeopleHoweverithasaboutonly3113stresslevelItisnottoomuchIdonotliketoomuchstressButithasalowincomeabout59173ayearInmyopinionIwillbeveryhappybecauseIcandomydreamjob
标准答案三
My Dream Job
My dream job will be working in one of the biggest international accounting firm as an accountantI want to be an accountant because I love mathematics and business so muchAlsobeing an accountant can help me to explore my knowledge of business and provide me a board range of network among the business worldI need to do a lot in order to achieve my goalFirstI have to get an undergraduate degree in accounting from collegeThen I might either to go graduate school for a more advanced degree in accounting or get prepare for the CPA examWith the CPA lisenceI have a better opportunity to get a job in the accounting firmFinallywith my experience in the accounting firmI can apply accounting position in the international accounting firm and to serve as an accountant there
标准答案四
My Dream Job
What is my dream job I want to be a doctor I think it’s a great and interesting job I can help many patients It’s a hard job but I don’t mind it I can find some happy in this job Some people also believe that doctors are work late But I don’t think so If I feel happy I can’t feel it’s very late
If I become a doctor now I like my job I don’t regret it I can sayI found a good job I don’t think this job makes me tired I think it makes me solidity and happy I believe I am sure to succeed
That is all of my dream job I am sure I Will be a good doctor in the future
标准答案五
My Dream Job
Everybody has his dream job I also have my dream job My dream is to work for foreign tourists as a tour guide
Why do I want to be a tour guide First of all I'm an outgoing girl and I like doing some exciting things Maybe being a tour guide is the best choice If I become a tour guide I can travel all around China and know more about our country Then I will tell the foreign tourists about our colorful history Second I like making friends If I work as a tour guide I can make a lot of friends all over the world This may be great Perhaps someday my foreign friends will ask me to visit their countries I really like to go to their countries to know something about their culture What’s more I like singing Singing English songs is my favorite I believe I will be popular with foreign tourists Their trip will be excellent
Now I am still a middle school student My job now is to work hard in school Then I’ll go to university to learn something about being a tour guide I’m sure I can be a qualified tour guide in the future
标准答案六
My Dream Job
I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of teacherThey are knowledgeable just seems that there is nothing they don't knowThey treat us just like their childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI will try my best to study well to reach my dream
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