国家开放学电科商务英语3期末题库答案（试卷号：1380）
题库
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Hello this is Steven Smith Nice to hear your voice againHiMr Smith
ADo you know the coverage of your freight forwarding business
BPlease tell me the coverage of your freight forwarding bus iness
CI would like to know more about the coverage of your freight forwarding bus iness
2YesI will try my best
A Do you know about business tax
B What do you think about business tax
C Can you give me a brief introduction about it
3 Don＇ t hesitate to click on our website when you need us
_Thank you
A I can
B I will
C I know
Yes certainly We area medium firm with about two thousand people in two different plants
A Do you have nine departments in your company
B Could you tell me how your company is actually organized
C Can you tell me a little more about the four branch offices
5I＇ m afraid we put less emphasis on the overall design of the whole project
A This is obviously too heavy People won＇ t be able to carry it
B We＇ d better use light ones They make the audience feel comfortable
C0ur main goal is to establish our brand name among our target audience
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Good manners maybe varied__cul tural backgrounds
A since
B because
C due to
7I was_devising sales strategies and targets for the West Region
A responsible with
B responsible for
C responsible in
8 You just send the faulty product back to them and theyit free of charge
A will replace
B replace
C have replaced
9 The price of comnodities__on many factors like qualitydemand supplyetc
A is basing
B has based
C is based
10 Your Tshirts found a ready market in the eastern part of our country_2014
Aon
B in
C at
11 Finally
they return the_to the people who bought shares in the company
A cost
B price
C profits
12 We sell insurance coveryour pay will depend on the cover you require
A fee
B fare
C charge
13 That is the reason_we＇ ve lost so many cus tomers
A wh
B that
C which
14I plan to use the media mix to reach our_
A target market
B free market
C stock market
15 I＇ll_the exchange rate and service charge and then type up the check for you
A makeup
B figure out
C carryout
16 We have_in most major cities in China
A subsides
B subsidiaries
C submits
17_you have said is very important to us
A What
B That
C Whose
18 It means you canonline with us
A translate
B transport
C transact
19 Moreoverreservat ions by credit card four weeks__guarantee avai lability of the room size
required
A in advance
B at advance
C on advance
20 Our terms of payment are normally 30 day bill of exchangedocuments_payment
A against
B for
C in
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
These are the latest manifestations of a worry ing obsession wi th econmerce and the Internet
in Asia＇ s largest economies In MarchBei jing announced its newInternet Plusplan to expand Internet connectivity Premier Li when describing it brought up themobile Internetcloud computingbig data intelligent manufacturing and the Internet of Thingsin a manner similar to business leaders in America Nor is this digital obsession restricted to China Indian Prime Minister Narendra Modi＇s meeting with Mark Zuckerberg at Facebook’ s headquarters received as muchif not more media attention as his address on sustainable development to the United Nations days earlier
The claim that the Internet wll fundamentally transform development is unproven (未证实) and untestedWhat is clear is that the Internet makes consumption easier faster and more expansive than ever before Analysts have thus looked toecommerce and China＇ s Internet giants to helpsave China＇ s economic model from slowing down
By extensionChina and India must havedreamsthat are bigger than the Internet They need to take the lead in finding a new model of development for the 21 Century that intelligently
make use of science and technologybut without being seduced by musings about ecommerce that mask deep structural flaws of current economic mode1s Resolving those pressing issues should be the realinnovation that lies at the heart of any deve lopment program
21 Jack Ma hopes eWT0 can help_
A cooperation between companies
B success of small business online
C people look for friends and lovers
22 Digital obsession in the second paragraph refers to_
A problems caused by Internet
B trades between China and America
C passion on Internet business
23 Which is NOT true according to the third paragraph
A It is not clear that how the Internet will deeply influence deve lopment
B The Internet makes people harder to sell products and buy goods
C E commerce is likely to contribute to China＇ s economic deve lopment
24 China and India need tc
A find a new model by using science and technology
B find a solution to take place of online business
C find a cure to deal with diseases in the 21 Century
25 what is the author＇ s attitude to China＇ s development of onl ine business
A Negat ive
B Positive
C Neutral
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a secure website It developed in the late1990s and grew more popular over the years since it can make one’ s financial life much easier to manage
Firstyou can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online
Second online banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Thirdonl ine banking also allows you to transfer money between accounts effectively It is more convenient than us ing the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments onl ine
Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from easily being hacked Never give your onl ine account infornat ion to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your ormn businessF
28 0nl ine banking is the quickest way to check and see if a transact ion has cleared your historyF
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
根求写作文[推荐信]
[试题]Write a recommendation letter for Li Hua who has been working in your company for 5years You may include the information below
●his work experience and strengths
●his character and personality
●oh is reasons for leaving the present job etc
备注翻译
贵公司工作5年李华写封推荐信包括信息
●工作验优势
●性格性
●高职原等
答To whom it may concern
It’s my pleasure to recommend Li hua to youHe is one of the most outstanding employees of mine and has worked in my company for about five years Li hua is an enthusiastic and progress ive young man wi th extremely high potentiality During the work he gets along well with his col leagues and has achieved great resualts Unfortunatelyor the consideration of his family he had to resign from our company
I＇ m certain that Li hua will make great contribution to your company in the future and I strongly recommend him for this position Your favorable consideration will be highly appreciated If further information regarding him is needed please feel free to contact me
Yours sincerely
题库二
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
According to lawthey refer to transportat ion construct ionfinanceinsurance and the like
ADo you know taxable services
B How do you like taxable services
C What do you mean by taxable services
2Good morning Far East Logistics Company
Good morning This is Maggie Bonner I would like to know your frei ght forwarding bus iness
A May I help you
B What do you want
CWho is that calling
3We would like to place an order for some of your C& Z desk units
A Certainlywe keep a large supply in stock
B Delivery dates depend on your locat ion
C We recommend payment by letter of credit
4I think a bus stop advertisement is a very wise chance to promote our products
A0ur products are popular
B You said it
CI don＇ t like advert i sement
5 Thenwhat kind of music are you going to have in the background
A This is obviously too heavy People won＇t be able to carry it
B We＇ d better use light ones They make the audience feel comfor table
C Our main goal is to establish our brand name among our target audience
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6I＇ 11_the exchange rate and service charge and then type up the check for you
A makeup
B figure out
C carryout
7 You can inform your embassy of your account number so that your money can be_directly
A transferred
B transported
C transformed
8 Before I came to BeijingI as an executive secretary with a trading company for one year in Britain
A am working
B had worked
C has worked
9 Headhunters orsearch firms specialize in finding the right person for the right job
A excessive
B perspective
C executive
10 Too many debts in a company easily_bankruptcy
A result from
B lead from
C result in
11A marketer __buyers’needs and desires in order to decide what products to make available
A focuses or
B carries out
C pays back
12 With the RMB account you can__and deposit RMB cash directly
A extend
B wi thdraw
C complete
13 The total in_logistics in China is still higher than that in many other industrialized countries
A fee
C cost
14 The_you have with a person determines the kind of language you use
A relat ionship
B decision
C arrangement
15 Ideally a__should be a winwin situation so both you and your customer will probably
have to give in on some points
A completion
B negotiation
C negation
16bearing the uncertainties that are part of the marketing process
A initiates
B innovates
C involves
17 The management style you select will your people skills and knowledge and available
resources
A depend on
B deal with
C superficial
18 Accounting errors will happen from time to time but many common accounting mistakes_
_with proper planning and preparation
A can avoid
B can be avoi ded
C can avoid being
19 Trading globally allows us to expand our markets for both goods and services that otherwise
may not have been_ to us
A negotiable
B capable
C available
20An example of soft sell is to_free samples to which cus tomers often respond favorably
A distribute
B distinguish
C disturb
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
It takes a lot of time and effort to develop and maintain a marketing campaign that resonates (鸣) wi th your potential cl ients However you should think more about how to develop 1 marketing campaign After allwe＇ re always looking for ways to increase our competitiveness Here are some marketing strategies for you to checkout
Partner(结伴) with allies Marketing partnerships have many benefits to push a marketing campaign For starterswhen you stand side by side wi th someone elseyou can del iver better contentIf you are at the top of your businessmarket ing partnerships are cheaper to maintain your success and expose your brand
Embrace user generated content According to a survey of 839 millennials (千万富翁) they spend 5 4hoursaday comunicat ing with their peersabout 30 percent of their total media time Similarly you can also make this by sharing personal stories and exchanging ideas with your customers This is a good way of carrying out adverti sement
Help customers solve a probl em As perfectly stated on Hub SpotYou＇ re in business because you provide solutionsSome of the ways you can help customers solve a problem is by creating how to content offering exclusives that make their lives easier listening to them or answering their questions or creating APPs or tools
Let customers interact No matter what product or service you＇ re offering your customers want to interact with your company or at least other customers AMCfor examplecreated an online tool that allowed you to write down your imaginations American Express connects smallbusiness owners to each other and helpful resources through its open forum
21 This article mainly talks about_
A some marketing strategies
B your potential clients
C communicative skills
22 You are suggested in the second paragraph to_
A fight against your opponent
B find allies with someone el se
C always focus on yourself
23 To embrace user generated content does good at_
A making friends with strangers
B choosing capable employees
C carrying out advert i sement
24 Which of the following is NOT away of helping customers solve a problem
A Creat ing how tocontent
B Listening to customers
C Having dinner with customers
25 AMC created an online tools o that_
A one can write down what he imagines
B your dreams and thoughts will come true
C they can gather information from customers
2630题根短文容判断出语句否正确正确写T 错误写F答案写答题纸
Passage 2
There are eight traditional functions of marketing
(1) Buy ing Amarketerfocusesonbuyers＇ needsanddesires inordertodec idewhat products to make avai lable Unders tanding buyers’behavior is of great importance
(2) Selling Marketers usually view selling as a persuasive activity that is completed through promot ion Selling includes personal selling advertising and other selling methods It is probably the function of marketing that we most often see in our daily life
(3) Transporting Transporting is physically moving the product from the seller to the buyer Marketers focus on transporting costs and services
(4) Storing Like transporting
storing is an aspect of the physical distribution of products Storing inc ludes warehousing activities Warehouses hold products for long per iods sometimes in order to create time utility
(5) Grading Grading involves sorting products according to size and quality This makes buying and selling easier because it reduces the need for inspection and sampl ing
(6) Financing For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Marketing research Through researchmarketers may find out the need for new products and services By gathering information on a regular basisthey can better plancarryout and control marketing activities
(8) Risk taking It involves bearing the uncertainties that are part of the marketing process Most marketing decisions result in either successor failure that is associated with risk
26 It is very important to understand buyers’ behaviorT
27 Marketers usually use different selling methodsT
28 Marketers ignore transporting costs and servicesF
29 Both transporting and storing are the aspects of the physical distribution of productsT
30 Marketers provide credit that makes the purchasing of automobilesfridges and new homes possibleT
四写作(篇作文20分)
[试题]Suppose you are the manager and write a recommendation letter for Miss Helen Miller according to the fol lowing information
Candidate Miss Helen Miller
Working experience worked in the Export Department of a large firm for over 8years from July 2006 to December 2014
Her character and advantages hardworking honest and reliable excellent communicat ion skills work independently and efficiently excellent rapport with people of all ages Reason for leav ing personal reasons
备注翻译
假设理根信息海伦米勒姐写推荐信
候选海伦●米勒姐
工作历 2006年7 月2014年12月某公司出口部工作8年
性格优点勒奋诚实优秀沟通力独立高效工作年龄段融洽相
处离职原原
答Dear Sir or Madam
Ms Helen Miller is an employee of our company From July 2006 to December 2014 I worked n the export department of our company for more than 8 years and now I have resigned due to personal reasons
Her character and strengths hardworking honest and reliable excellent communicat ion skills and independent and efficient work efficiency able to get along well with people of all ages
If you can consider my suggestion to interview and hire her I would be very grateful
Tianna Company Manager Wang
December 302017
题库三
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Good morningMadamGood morningI need a check to send to my publisher in New York
A What can I do for you
B What do you want to buy
C Why do you come here
2 Thank youI must say I have a great staff
AI＇d like you to meet Joe Stevens He＇ s our sales team head The Sales Department has more han 50 employees
BPlease allow me to introduce my colleague to you She is the Purchasing Manager
C It＇s a pleasure to meet you Ben So you＇ re the one responsible for those outstanding sales figures I＇ ve seen
3 What can I do for you Madam
A You’d better remi t500yuanincashtomys on in Beijing University
B I＇ dliketoremi t500yuanin cash to my son in Beijing University
CI＇ d rather remi t500yuanincashtomys on in Bei jing University
4What about the commiss ion
AIt＇s a general practice everywhere else
B Of course I＇ d give you our lowest quotat ion
CI＇ m afraid you have to tell me how large your order is going to be
5 And could you give me your signature here
A0hI don’t have my signature with me today
B Sorry I＇ m afraid I didn＇ t quite catch that
C What do you think of my handwriting
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 You can send them gifts_your most loyal customers
A in reply to
B with regard to
C in honor of
7 Our bank provides you quick and__electronic remittance for individuals
A determined
B convenient
C com for table
8 You are the right person for the job that your application to the advert isement
A relates
B recognizes
C replies
9 Somet imes your body language gestures and expressions may tell people__about you than the words you use
A most
B more
C much
10 0ur new type of treadmill release next month
A is due to
B is due for
C is due
11We will_an order with your company for digital cameras
A reserve
B book
C place
12 A sales depar tment_many people who are based in different parts of the country or the world
A consists of
B insists on
C persists in
13you go to visit a new customer to negotiate a sale you should find out as much as you can bout them
A Soon after
B While
C Before
14 0ne of the ways to help you stay_is to engage in a quick conversat ion with high energycol leagues
A energized
B affected
C di scouraged
15 One of the advantages of online banking is that it allows you to transfer money between accounts_
A relatively
B effectively
C emotionally
16 According to lawthey refer to transportation construction finance insurance and_
A others
B the things
C the like
17Are there any other features worth__about the organization of the company
A ment ioning
B to mention
C mention
18 A good salesperson is good at listening to and taking note of__different people tell him
A what
B whether
C how
19_an effective manager lies in knowing the right management style
A Be
B Is
C Being
20An IT system at a personal computer manufacturer may help a manager__the informat ion and recommend an act ion
A analyzing
B analyze
C to analyze
三 阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
PassageI
In bus iness
people have to deal in person with all kinds of people When talking to people within your company who don＇ t speak your languageyou may have to use English these people maybe colleagues or co workers who may work with you in your own depar tmentin another part of the building or in another branch And you may also have to deal with people from outside the organization clients suppliers visitors and members of the publ ic Moreover these people maybe friends or strangers people of your own ageor people who are younger or older than you
The relat ionship you have with a person determines the kind of language you use For exampleit＇ s not appropriate to say Hi how are you＇ when meeting the Managing Director of a large company or to sayGood morning it＇ s a great pleasure to meet you when being introduced to a person you＇ 11 be working closely within the same team
People usually for man impression of you from the way you speak and be have not just from the way you do your work People in different countries have different ideas of what sounds friendlypolite or sincere and of what sounds rude or unfri endly Good manners in your culture maybe considered bad manners in another Somet imes your body 1 anguage ges tures and expressions may tell people more about you than the words you use
21 The topic of the passage is_
A self image in business situation
B the importance of appropriate choice of language
C dealing with people in bus iness
22 The language you use when talking with people in business is decided by_
A your relationship with the particular person
B yourself
C your boss
23 People usually for man impression of you from
A your way of doing jobs
B your language and manners
C your facial express ions
24 Good manners in your cul ture maybe cons idered bad manners in another Good manners in this statement mean_
A to be have politely
B to be have lovely
C to be have aggressively
25 The message of the article is that_
A dealing with people successfully in business is not easy
B clients with different cultural background is most chal lenging
C language plays a very important role in setting up business relat ionship
2630题根短文容判断出语句否正确正确写T 错误写F答案写答题纸
Passage 2
Accounting errors will happen from time to timebut many common accounting mistakes can be avoided with proper planning and preparation Here are the top seven accounting mistakes that should be paid more attention to
(1) Not knowing your true cash balance Due to things like automatic payments and bank chargesmoney that appears in your cash drawer and your checking account may already be spent
(2) Mistaking profits for cash When you have a lot of credit salesyour company can post big profits without seeing any cash
(3) Paying bills too soon If your vendors give you thirty days to pay themtake it Unless you get a discount for paying early paying your bills only when they＇ re due improves your company＇ s cash flow
(4) Avoiding book keeping tasks Not recording and post ing transactions regularly leaves you with a mountain of book keeping to deal within the end
(5)Paying accidental dividends Every time a corporation owner takes money out of his businessit counts as a dividend That can lead to a bigger personal income tax bill
(6)Not keeping personal finances separate from business Mixing up business and personal money can cause bookkeeping and 1egal problems
(7)Setting prices too low Know your costs before you set product or service pricesor you run the risk of losing money on every saleA simple break even analysis can help you set prices at a profitable level
26 Accounting mistakes can not be avoidedF
27 With a lot of credit sales your company may have no cash at handT
28 It is recommended not to pay bills too soonT
29 Business money and personal money can be mixed upF
30 Try your best to know your costs before you set product or service pricesT
四写作(篇作文20分)
根求写作文[邀请信]
You are Susan Your company will hold an opening ceremony for a new factory You are asked to write an invitation letter to David an important client of your company The fol lowing information should be included
the reasons to invite him
the time for the event
the place for the event
early reply expected
备注翻译
苏珊贵公司举行新工厂开工典礼请贵公司重客户卫写封邀请信应包括信息
邀请理
活动时间
活动点
预计早日回复
答Mr David
This is Susan 0ur company will hold the groundbreak ing ceremony of the new factory Because you are an important customer of our company we sincerely invite you to participate in the groundbreaking ceremony of our new factory
The time of the groundbreaking ceremony 800 am on July 6 2018
The location of the groundbreaking ceremony Baofeng County Industrial Cluster DistrictHenan Province
Hope that I will receive your reply soon
Susan
July l 2018
题库四
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1Excuse me
It stands for strengths weaknesses opportunities and threats
Ahow do you know by SW0T
B what do you mean by SWOT
C what is your meaning by SWOT
2 KathyI＇d like you to meet Maggie JacobsMaggie You＇ re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇m happy to meet you too
3 Wellit is a separate department But there are two laboratoriesone at each product ion plant
A What about the training manager and the human resources manager
B What about the board of directors and the chai rman
C What about the Research and Deve lopment Department
4 Good afternoon Can I help you A deposit account or a current account
A Thank you I＇d like to order a checkbook
B SorryI don＇t have a bank account at all
C YesI＇d like to open an account
5Usuallythe similar contracts signed with other consignees are based on 12months
A What is the deadline for the construction
B How long is your consignment termnormally
C What do you think of the paperwork for the contract
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Whether you leave town for a day or for a weekhaving something fun you_will excite you and stimulate energy
A have been looking forward to
B will look forward to
Care going to look forward to
7 The majority of your body is_
waterIf you don＇ t hydrate you＇ re going to feel tired
A made up of
B made of
C made from
8 They use the money to buy the materials they need to make their product_they then sell
A what
B that
C which
9 There is the Planning Department Chow Fung is_that
Aon a charge o
B in charge of
C under charge of
100nline banking developed in the 1ate1990s and grew more popular over the years since i can make one＇ s financial life much to manage
A be easy
B easier
C easy
11 Mr Tanaka has subscribed an English language magazine from the United States
A on
B to
C at
12 Ina soft sell approach the salesperson tries to build trust wi th consumers by recommending a product and letting the consumers__their own decisions
A make
B to make
C making
13 Ideally a negotiation should be a winwin situation so both you and your customer will probably have to__on some points
Agive in
B give out
C give over
14 Tel ephone selling may use the salespeople＇ s time of on the road ＇ ＇more but a faceto face meeting is more effective
A promotion ally
B progressively
C productively
15 I think a bus stop advertisement is a very wise choice to__our products
A launch
B promote
C campaign
16 You see with the rapid economic growth nowadays in China the logistics industry _greatly
A has extracted
B is to explode
C is expanding
17 We work closely_every large airline like Air China Air France and American Airl ines
A with
B to
C in
18 You can apply for an A US key which means you can_online with us and update your details online
A transfer
B transact
C transport
19 I＇ d like 75 units by the end of the month Could I get an _before placing an order
A e commerce
B evaluation
C est imate
20 I usually get a commission of about 6for the imports It＇s a general everywhere else
A progress
B pretense
C practice
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Hard sell and soft sell are impor tant business terms and useful strategies for sales staff to know and understand Both of them can work The effect depends on the type of customers and the type of products
A hard sell is a kind of more direct and forceful sales tactics The salesperson just keeps explaining how good the product is why people should buy it and even how the prices might in er ease if the consumer walks off
A soft sell is a different approach The salesperson tries to build trust wi th consumers He doesn＇ t put pressure on them to buy things just recommending a product and letting the consumers make their own decisions
An example of soft sell is to distribute free samples to which customers often respond favorably Businesses can use free samples to build rapport and engage customers in products or services Recommending products between friends is a little bit like doing soft seling People don＇t really care if someone else buys the product They are just giving their honest opinions and trying to be helpful
Humor in advertising is also used to attraet the consumer＇ s attention and get them interested in the products or services Customers often resist hard sales tactics thus making soft selling much more effective for success
21 Customers often__hard sales tactics thus making softselling more effective for success
A resist
B oppose
C object
22 Examples of soft sell mentioned in the passage inc lude_
A collecting free samples from customer
B recommending products among friends
C telling customers that the products are good
23 Mak ing humorous advertisements is one of the approaches companies use to
A reduce selling costs
B attract people＇ s interests
C avoid the shortage of sales staff
24 According to the passage the author indicates that
Asoft sell is preferred by business companies
B hard sell is rarely resisted by customers
C soft sell is expensive
25 What＇ s the topic and main idea of the passage
A Selling Strategy Sales Staff
B Sales Staff What Sales Staff Should Know
C Selling Strategy Hard Sell and Soft Sell Strategies
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a secure website It developed in the late1990s and grew more popular over the years since it can make one’ s financial life much easier to manage
Firstyou can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online
Second online banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Thirdonl ine banking also allows you to transfer money between accounts effectively It is more convenient than us ing the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments onl ine
Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from easily being hacked Never give your onl ine account infornat ion to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your ormn businessF
28 0nl ine banking is the quickest way to check and see if a transact ion has cleared your historyF
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
根求写作文[求职信]
Write a covering letter You are Helen Joyce and you want to find a job during the sunmer vocation You may include the information below
purpose of job application money and exper ience
your previous work experiences and educat ion background etc
hope of being considered for an interview
备注翻译
写封求职信海伦●乔伊斯想暑假期间找份工作包括信息
求职目金钱验
前工作历教育背景等
希考虑面试
答Dear Sir or Madam
I amwriting this letter to apply for the position that you have advertised in the newspaper
I＇ m truthfully looking forward to a job this summer so that I could gain precious working
experience and make some money at the mean t ime
My name is Helen Joyce 17 years old and I＇m currently studying hotel Management in ****
University Last summer I worked in **** Hotel vacation and received highly remarks What＇ smore I have a good command of computers and I can communicate with others fluently in English
I believe I have the ability to overcome the difficulties encountered at work I would be greatly appreciated if you can offer me the opportunity to be intervi ewed
Thank you for your consideration I＇ m looking forward to hearing from you
Yours Helen
题库五
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1By the way what do you want me to do there
A Take it easy I＇ 11 be there on time
B Thank you for doing me such a favor
C You have to give a presentation on what our products are
2 We would like to place an order for some of your C& Z desk units
A GreatWe keep a large supply in stock
B ExcellentDelivery dates depend on your locat ion
C0f course we recommend payment by letter of credit
3 Hello this is Steven SmithNice to hear your voice again
HiMr Smith
ADo you know the coverage of your freight forwarding bus iness
B You＇ ve got to tell me the coverage of your freight forwarding bus iness
CI would like to know about the coverage of your freight forwarding business
4 They refer to the royalties including patent rightcopyright trademark right and soon
A What about the tax base
B How about the tax rate
C What are intangible assets
5Thenwhat kind of music are you going to have in the background
A This is obviously too heavy People won＇ t be able to carry it
B We＇ d better use light ones They make the audience feel comfor table
C Our main goal is to establish our brand name among our target aud i ence
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 When you sent in your reportyou also have to file a report_your trip
A which summarize
B summarizing
C summarize
7 One of the ways to help you stay energized is to engage in a quick conversat ion wi th highenergy colleagues because their positive energy mayyou
A refresh
B affect
C di scourage
8 The organization started with a small number of children__ten to twelve
A being aged
B aged
C aging
9 Oftenteams can tackle problems more quickly than_you can accomplish on your own
A what
B that
C which
10 Sometimes a situation will a direct style of management
A call out
B call on
C call for
11 I have monthly remi t tances__to me from the Canada Embassy and I＇d like to have the money paid into an account
A sent
B send
C being sent
12 One of the advantages of online banking is that it allows you to_money between accounts effectively
A deposit
B pay
C transfer
13I think our marketing team is_and the aftersales service is fast and effective
A qualifying
B qualified
C being qualified
14 Please find enclosed our brochure and other leaflets_our range of services
A outlined
B outline
C outlining
15 Serving overseas cus tomers may of ten be done by phonesfaxes letters or emails__so many personal visits
A instead
B with
C wi thout
16 Nonot really It is becoming more important with the economy
A ever grown
B ever to grow
C ever growing
17 The total cost in log is ties in China is still higher than that in many other_countries
A industrialized
B individual ized
C imperialized
18 They_the royaltiesincluding patent rightpropr ietary technologycopy right trademark right and soon
A point to
B refer to
C show to
19 If you need other tax registrations in addition to the ABN you may need to provide informat ion
A accidental
B additional
C addictive
20you＇ d have to tell me how large your order is going to be
AI＇ m nervous
BI＇m worried
CI＇m afraid
三阅读理解(题4分40分)
21 25题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Being an effective manager means knowing when to use the right management styleSome stylesfor ins tanceare more peopleoriented while others tend to focus on a project or product The management style you select will depend on your people skills and knowledge available resources (1ike time and money)desired results and of coursethe task before you The common management styles can be summarized into three categories The participatory style is the first of its kind Hereit is critical to give each employee an entire task to complete If that＇ s not possible make sure the individual knows and understands his or her part as it relates to the projector task When people in your team know where they fit in the big picturethey＇ re more likely to be motivated to complete the task
Following thatwe have the directing style Sometimes a situation will call for a direct style of management Perhaps a tight deadline loomsor the project involves numerous employees and requires a topdown management approach Here a manager answers five questions for the employees What Where How Why and When Let employees know what they need to dohow they＇ re going to do it and when the questions must be finished The last one is the teamwork style If you want to speedup a project and choose the best process for complet ing that projectmanaging by teamwork is the way to go When you motivate people to pool their knowledge the results may exceed your expectations Oftenteams can tackle problems more quickly than what you can accomplish on your own The give and take can create a process that you can repeat in other projects
21 Being an effective manager lies in knowing the right
A knowledge
B skills
C management style
22 Which of the following is NOT mentioned as a focus of different management styles
A People
B Customers
C Project
23 Which of the following can＇ t be inferred from the passage
A The management style is likely to change because the manager has been replaced
B The management style is likely to change because the desired results have changed
C The management style is likely to change because the available resources have changed
24 When people in your team know where they fit in the big picture they are more likely to be to complete the task
A frustrated
B reluctant
C inspired
25 If you want to speedup a project and choose the best process for completing that projectyou can resort to
A teamwork
B top down management
C tight deadl ine
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
International trade is the exchange of goods and services between countries It gives
consumers and countries the opportunity to be exposed to goods and services not available in their own countries Almost every kind of product can be found on the international marketfood clothes spare partsoil jewelry wine stocks currencies and water Services are also traded tourism banking consulting and transportation A product that is sold to the global market is an export and a product that is bought from the global market is an import
International trade can benefit us a lot Trading globally allows us to expand our markets for both goods and services that otherwise may not have been available to us If you walk into a supermarket and are able to buy Indones ian bananasBrazilian coffee and a bottle of French wine you are experiencing the effects of international trade
International trade brings US both advantages and di sadvantages For instanceinternational trade may also make the world economy easily affected by factors like pricessupply and demandas well as global events Political change in As a for example could result in an increase in the cost of labor thereby increasing the manufacturing costs for an American sneaker company based in Malaysiawhich would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mallA decrease in the cost of labor on the other hand would result in you having to pay less for your new shoes
26 International trade exchanges goods and services between di fferent countries and reg ionsT
27 Every kind of goods and services can be found on the global marketF
28A product that is bought from the global market is an exportF
29 International trade may easily affect world economyT
30 Political change in one country has nothing to do with international tradeF
四写作(篇作文20分)
[试题]Write a recommendation letter for Mi ss Helen Joyce who has been working in your company for 5 years
you may include the information below her work experience and strengths
her character and personality
her reasons for leaving the present job etc
备注翻译
贵公司工作5年海伦●乔伊斯姐写封推荐信
包括信息工作验优势
性格性
离职原等
答Dear Sir or Madam
Miss Helen Joyce has been working in our company for 5 years She has a wealth of work experience superb work skills and a good team spirit she can get along with other employeesobey the leadership work steadfast and dedicated and have outs tanding work performance due to the longterm separation of husband and wife and leaving in our company I hope your company can interview and hire her
If you can consider my suggestion and attract your attention I would be very grateful
sincere regards
题库六
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
Thank you I must say I have a great staff
AI＇d like you to meet Joe Stevens He＇ s our sales team head The Sales Depar tment has more han 50 employees
BPlease allow me to introduce my colleague to you She is the Purchas ing Manager
CIt＇ s a pleasure to meet you Ben So you’re the one responsible for those outstanding sales figures I＇ ve seen
2 What can I do for you Madam_500 yuan in cash to my son in Beijing University
A You’d better remit
BI＇d like to remit
C I＇d rather remit
3_ Yes I will try my best
ADo you know about value added tax
BCan you give me a brief introduction about value added tax
C What do you think about value added tax
4 What are theyIt＇ s a secretBut I＇ll give you some hints anyway
AIs it a secret
B Can I have an idea about them
C Why do you keep it a secret
5For individual income taxit is within the first 7 days
A What is the deadline for tax declaration
B What do you mean by taxable services
C What do you think of the deadline for tax dec laration
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 I can＇ t attend the meeting in Washington next week so I you as the most able substitute
A had proposed
B proposed
C have proposed
7 The relationship you have with a person_the kind of language you use
A determines
B decides
C arranges
8 When people in your team know where they fit in the big picturethey＇ re more likely__to
complete the task
A to be motivated
B being motivated
C to motivate
9 This is Benthe one responsible for those_sales figures you have seen
A outgoing
B out shining
C outstanding
10 Please just fill in this form with your name and address__capital letters
A with
B in
C at
11 0nline banking refers to banking activities that over the Internet on a secure website
A are carried out
B carryout
Cwill be carried out
12 With the RMB account you can_and deposit RMIB cash directly
A extend
B withdraw
C complete
13you go to visit a new customer to negotiate a sale you should find out as much as you can about them
A Soon after
B While
C Before
14 In my opinionif we__some new products for young people we＇ 11 have a bigger market share
A come across with
B come up with
C come down with
15 Usuallythe simi lar contracts__with other consignees are based on 12months
A signed
B being signed
C signing
16 Firms hold regular sales conferences__ their entire sales force can meet receive
information and ask questions about new products and receive training
A where
B that
C when
17 Modern logistics is more about effective and__flow of materials and information
A sufficient
B efficient
C superficial
18 Wi thout information a manager will not know what consumers want how much inventory is_and when more pro duets should be produced and shipped
A in stock
B at stock
C on stock
19 According to lawthey refer to transportat ionconstruction finance insurance and_
A others
B the things
C the like
20 Some of your products are_They might find a ready market in my country
A special to style
B unique in design
C famous as color
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
In business people have to deal in person with all kinds of people When talking to people
within your company who don＇ t speak your language you may have to use English these people
maybe colleagues or co workers who may work with you in your own depar tment in another part of the building or in another branch And you may also have to deal with people from outside the organization clients suppliersvisitors and members of the publ ic Moreoverthese people maybe friends or strangers people of your own age or people who are younger or older than you
The relat ionship you have with a person determines the kind of language you use For exampleit＇ s not appropriate to sayHi how are you＇ when meeting the Managing Director of a large company or to sayGood morningit＇ s a great pleasure to meet you when be ing introduced to a person you＇ 11 be working closely within the same team
People usually for man impression of you from the way you speak and be have not just from the way you do your work People in different countries have different ideas of what sounds friendly polite or sincere and of what sounds rude or unfr iendlyGood manners in your cul ture maybe considered bad manners in another Somet imes your body language gestures and expressions may tell people more about you than the words you use
21 The topic of the passage is_
A selfimage in business situation
B the importance of appropriate choice of language
C dealing with people in business
22 The language you use when talking with people in business is decided by
A your relationship with the particular person
B yourself
C your boss
23 People usually for man impression of you from_
A your way of doing jobs
B your language and manners
C your facial express ions
24 Good manners in your cul ture maybe cons i dered bad manners in another Good manners in this statement mean_
A to be have politely
B to be have lovely
C to be have aggressively
25 The message of the article is that_
A dealing with people successfully in business is not easy
B clients with different cultural background is most chall enging
C language plays a very important role in setting up business relat ionship
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Accounting errors will happen from time to timebut many common accounting mi stakes can e avoided with proper planning and preparation Here are the top seven accounting mi stakes that should be paid more attention to
(1) Not knowing your true cash balance Due to things like automatic payments and bank charges money that appears in your cash drawer and your checking account may already be spent
(2) Mistaking profits for cash When you have alot of credit sales your company can post big profits without seeing any cash
(3) Paying bills too soon If your vendors give you thirty days to pay them take it Unless you get a discount for paying early paying your bills only when they＇ re due improves your company＇ s cash flow
(4) Avoiding book keeping tasks Not recording and posting transactions regularly leaves you with a mountain of book keeping to deal within the end
(5)Paying accidental dividends Every time a corporation owner takes money out of his business it counts as a dividend That can lead to a bigger personal income tax bill
(6)Not keeping personal finances separate from business Mixing up business and personal money can cause bookkeeping and 1 egal prob I ems
(7)Setting prices too low Know your costs before you set product or service prices or you run the risk of losing money on every saleA simple break reven analysis can help you set prices at a profitable level
26 Accounting mistakes are inevitable even with careful handl ingF
27With a lot of credit sales your company may have no cash at handT
28It is recommended not to pay bills too soonT
29 Business money and personal money can be mixed upF
30 Try your best to understand your costs before you set prices for your products or servicesT
四写作(篇作文20分)
根求写作文[投诉信]
[试题]Suppose you are Henry Last monthyou bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about
it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10di scount
end the complaint letter
备注翻译
Suppose You are Henry月京东家发现镜头正常工作新发现新
相机屏幕划痕写信投诉
问题描述清楚
求更换摄头
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
June 30 2020
题库七
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Can you show me the schedule
A Don＇ t worryI can help you with that
B You won＇ t miss the plane
C Surea tight schedule as usual
2 Does modern logistics mean transportation and delivery_ Modern logistics is more about effective and efficient flow of materials and informat ion
A Yes you＇ re right
BNoit＇ s not the whole story
CNoyou＇ re wrong
3 Good morning_
Good morningI need a check to send to my publisher in New York
A What can I do for youMadam
B What do you want to buy Madam
C Why do you come hereMadam
4 Good morning Far East Logist ics Company Good morning This is Maggie Bonner I would like to know your frei ght forwarding bus iness
A Who is that calling
B What do you want
C May I help you
5 Hellothis is Steven SmithNice to hear your voice again
Hi Mr Smith the coverage of your freight forwarding bus iness
A Do you know
B Please tell me
CI would like to know about
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Somet imes your body languagegestures and expressions may tell people__about you than the words you use
A more
B most
C much
7 Products are graded according to size and
A quantity
B quality
C qualification
8 The following hints may help you stay energized or at least until you can make the time for rest
Aget you going
Bget you go
C get you went
9 When talking to people wi thin your company_don＇ t speak your 1 anguage you may have to use Engl ish
A who
B which
C whose
10 You can send them gifts your_best clients
A in reply to
Bwith regard to
C in honor ol
11 In short without information a manager can only make__bl indly
A management s
B decisions
C agendas
12 The bank__grand door faces south is Bank of China
A that
B which
C whose
13 What we do if the company cut down on ads
A could
B will
C shall
14 They have signed the to export textiles
A content
B contract
C contact
15It does in the_of transfer of intangible assets or immovable property
A circums tances
B operation
C case
16With the rapid economic growth in China the logistics industry is_greatly
A expanding
B exploring
C exploding
17 Most banks have a section_you setup payees
A that
B which
C in which
18 We are engaged in the development of real
A establish
B state
C estate
19 After having seen the and_samplesJenny makes the specific inquiry
A category
B catalog
C calculation
20All the prices on the list are subject__our final confirmation
A to
B at
Con
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand Both of them can work The effect depends on the type of customers and the type of products
A hard sell is a kind of more direct and forceful sales tactics The salesperson just keeps explaining how good the product is why people should buy it and even how the prices mi ght increase if the consumer walks off
A soft sell is a different approach The salesperson tries to build trust wi th consumers He doesn＇ t put pressure on them to buy thingsjust recommending a pro duet and letting the consumers make their own decisions
An example of soft sell is to distribute free samples to which customers often respond favorably Businesses can use free samples to build rapport and engage customers in products or services Recommending products between friends is a little bit like doing soft selling People don＇t really care if someone else buys the product They are just giving their honest opinions and trying to be helpful
Hunor in advertising is also used to attract the consumer＇ s attention and get them interested in the products or serv ices Customers often resist hard sales tactics thus mak ing soft selling much more effective for success
21 What＇ s the topic and main idea of the passage
A Selling Strategy Sales Staff
B Sales StaffWhat Sales Staff Should Know
C Selling StrategyHard Sell and Soft Sell Strategies
22 Cus tomers often__hard sales tacticsthus making soft selling more effective for success
A resist
B oppose
C object
23 Examples of soft sell mentioned in the passage inc lude_
A distributing free samples to customer
B recomending products among fr iends
Call the above
24 Making humorous advertisements is one of the approaches companies use to
A reduce selling costs
B attract people＇ s interests
C avoid the shortage of sales staff
25 According to the passage the author indicates that_
A soft sell is preferred by business companies
B hard sell is rarely resisted by customers
C soft sell is expensive
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
There are eight traditional functions of market ing
(1) Buying A marketer focusesonbuyers ＇ needsanddesires inordertodec i dewhat products to ake avai lable Understanding buyers’ behavior is of great importance
(2) Selling Marketers usually view selling as a persuasive activity that is completed through promot ion Selling inc ludes personal selling advertising and other selling methods It is probably the function of marketing that we most often see in our daily life
(3) Transporting Transporting is physically moving the product from the seller to the buyer Marketers focus on transporting costs and services
(4) Storing Like transporting storing is an aspect of the physical distribution of products Storing inc ludes warehousing activities Warehouses hold products for long periods sometimes in order to create time utility
(5) Grading Grading involves sorting products according to size and quality This makes buying and selling easier because it reduces the need for inspection and sampl ing
(6) Financing For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Market ing research Through research marketers may find out the need for new products and services By gathering information on a regular basis they can better plan carryout and control marketing activities
(8) Risk taking It involves bearing the uncertainties that are part of the market ing process Most marketing decisions result in either successor failure that is associated with risk
26 It is very important to understand buyers ’behaviorT
27 Marketers usually use different selling methodsT
28 Marketers ignore transporting costs and servicesF
29 Both transporting and storing are the aspects of the physical distribution of productsT
30 Marketers provide credit that makes the purchasing of automobilesbridgesand new homes possibleF
四写作(篇作文20分)
[试题]Suppose you are Simon You purchased a Sony digital camera from Amazon com and found
that there were scratches on the screen You are writing to complain about it
备注翻译
假设您西蒙您亚马逊网站购买台索尼数码相机发现屏幕划痕您写信投诉
答Dear Sales
Manager
My name is Simon A few days ago I bought a Sony digital camera from Amazon com After receiving the camera I found scratches on the screen and it could not be used normallyI strongly requested the company to replace me with a new camera
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant SimonDecember 30 2019
题库八
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Hello_Hellothis is Michael from Tianjin Vanguard Trading Inc
A Who are you
B What are you
C Who is that
2Kathy I＇d like you to meet Maggie JacobsMaggie You＇ re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇ m happy to meet you too
3 May I suggest the sales start on or about October 1
A What do you mean
BI like sales
C Great
4 I think a bus stop advertisement wise chance to promote our products
A0ur products are popular
B You said it
CI don＇ t 1ike advertisement
5What about the commission
A0f course I＇ d give you our lowest quotation
BI＇m afraid you have to tell me how large your order is going to be
C It＇s a general practice everywhere else
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6We will an order with your company for digital cameras
A reserve
B book
C place
7_ a vacation is always a good way to get relaxation and refreshment
A Take
B Took
C Taking
8I led and a sales team of 20 people
A suggested
B motivated
C moved
9 Sometimes a situation will_a direct style of management
A call up
B call for
Ccall ot
10 Having been working in logistics for 3 yearshe is more__than he used to be
A proud
B brave
C confident
11 In order to make proper reservations will you send your acceptance to the attention of Professor Chen_
a week before that day
A no later then
B no late than
C no later than
121 didn＇ t know you___a previous supplier
A were
B be
C are
13 She is the CE0 of Roston Sport Accessories_I told you
A who
B whom
C about whom
14 According to lawtaxable services refer to transportat ion finance insurance and the like
A operat ion
B construct ion
C introduct ion
15 We usually keep a large supply__stock
A at
B on
C in
16 Additionally make sure that your password is long enough to easily being hacked
A prevent your account from
B provide your account with
Cdo away with
17 We work closely__every large airline like Air ChinaAir France and American Airl ines
A with
B to
C in
18 The payment is made by an irrevocable_letter of credit in our favour
A light
B bright
C sight
19 Does that include the turnover in advance
A to receive
B received
C receiving
20 Importing and exporting is transferring goods from one country to another while attention _to the laws and requirements of bringing goods out or into that country
A to pay
B paying
C being paid
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The biggest mistake a workplace leader can make with office culture is failing to devise
one at allHow do you know if your office culture is helping or hurting your employeesand as a result your bottom line Designing a thoughtful (周) office culture is so important
for a new company Here are some aspects where a leader should be careful not to make mistakes
A cohesive(谐致) office culture starts at the top and is built with intent ion Facebook＇ s founder projects a laid back vibe(氛围) That sets the tone for his 200 billion company where he visits weekly Q and A sessions from his staffloads up the perksand courts a young team that closely mirrors his target market positioning Facebook is especially designed for their wants and needs
Strict dress code or early start time may seem like an easy way to build professionalism (职业化) in your workplacebut is there a good reason for it Strict requirements that work in a law office may erode the work ethic at a hip tech start up Make sure to backup your rules with reason For example at Culture Studio a Tshirt design and printing company you＇ d better believe there＇ s no place fortiesEmployees are encouraged to dress down in their brand＇ s
merchandise or their competi tors＇Leadership shouldn＇ t abandon cul ture development there Good employees tend to be goal oriented over ach i eversso put your budget on that with teambuilding activities contestsand incentives for the best Think critically about the ideal employees for your teamwhat makes the tick and how you can support them wi thin and outside of their role in the company＇ s goals
Setting the tone for your workplace starts with each hire and at every level in the companyAt digital marketing firm Mabbly every hiring decision is made with the company＇ s vision in mind a creative and young team of approachable (伸手) guides that help clients to understand the seemingly mysterious world of PR(public relations) in this internet age
21 What is the main topic of this article
AHow to write business emails and memos
B How to design a thoughtful office culture
CHow to set rules for employees to follow
22 The example of Facebook is to show_
A one should built a cohesive office culture on purpose
Bhow you can use Q and A sessions from your staff
C office culture must reflect your own wants and needs
23 It is suggested that one should__in the third paragraph
A set the tone for one＇ s company
B drop strict dress code or early start time
C backup office rules with reason
24 What does put your budget on that means in the fourth paragraph
A To wi thdraw the money
BTo pay more attention to it
CTo invest money and efforts
25 Mabbly is targeted in
A helping clients to understand the PR world
B attracting as many investments as possible
C making a link beteen slliing and buying
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a
secure website It developed in the late1990s and grew more popular over the years since it can make one＇ s financial life much easier to manage
First you can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online Secondonline banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Third online banking also allows you to transfer money between accounts effectively It is more convenient than using the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments on1 ine Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from casily being hacked Never give your on1 ine account information to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your orn businessF
28 Online banking is the quickest way to check and see if a transaction is doneT
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
[试题]Suppose you are Henry Last month you bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译
假设亨利月京东买台佳数码相机发现镜头正常工作求换
新新相机货时发现屏幕 划痕写信抱怨
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrivedI found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according tc the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
December 302019
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题库
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Hello this is Steven Smith Nice to hear your voice againHiMr Smith
ADo you know the coverage of your freight forwarding business
BPlease tell me the coverage of your freight forwarding bus iness
CI would like to know more about the coverage of your freight forwarding bus iness
2YesI will try my best
A Do you know about business tax
B What do you think about business tax
C Can you give me a brief introduction about it
3 Don＇ t hesitate to click on our website when you need us
_Thank you
A I can
B I will
C I know
Yes certainly We area medium firm with about two thousand people in two different plants
A Do you have nine departments in your company
B Could you tell me how your company is actually organized
C Can you tell me a little more about the four branch offices
5I＇ m afraid we put less emphasis on the overall design of the whole project
A This is obviously too heavy People won＇ t be able to carry it
B We＇ d better use light ones They make the audience feel comfortable
C0ur main goal is to establish our brand name among our target audience
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Good manners maybe varied__cul tural backgrounds
A since
B because
C due to
7I was_devising sales strategies and targets for the West Region
A responsible with
B responsible for
C responsible in
8 You just send the faulty product back to them and theyit free of charge
A will replace
B replace
C have replaced
9 The price of comnodities__on many factors like qualitydemand supplyetc
A is basing
B has based
C is based
10 Your Tshirts found a ready market in the eastern part of our country_2014
Aon
B in
C at
11 Finally
they return the_to the people who bought shares in the company
A cost
B price
C profits
12 We sell insurance coveryour pay will depend on the cover you require
A fee
B fare
C charge
13 That is the reason_we＇ ve lost so many cus tomers
A wh
B that
C which
14I plan to use the media mix to reach our_
A target market
B free market
C stock market
15 I＇ll_the exchange rate and service charge and then type up the check for you
A makeup
B figure out
C carryout
16 We have_in most major cities in China
A subsides
B subsidiaries
C submits
17_you have said is very important to us
A What
B That
C Whose
18 It means you canonline with us
A translate
B transport
C transact
19 Moreoverreservat ions by credit card four weeks__guarantee avai lability of the room size
required
A in advance
B at advance
C on advance
20 Our terms of payment are normally 30 day bill of exchangedocuments_payment
A against
B for
C in
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
These are the latest manifestations of a worry ing obsession wi th econmerce and the Internet
in Asia＇ s largest economies In MarchBei jing announced its newInternet Plusplan to expand Internet connectivity Premier Li when describing it brought up themobile Internetcloud computingbig data intelligent manufacturing and the Internet of Thingsin a manner similar to business leaders in America Nor is this digital obsession restricted to China Indian Prime Minister Narendra Modi＇s meeting with Mark Zuckerberg at Facebook’ s headquarters received as muchif not more media attention as his address on sustainable development to the United Nations days earlier
The claim that the Internet wll fundamentally transform development is unproven (未证实) and untestedWhat is clear is that the Internet makes consumption easier faster and more expansive than ever before Analysts have thus looked toecommerce and China＇ s Internet giants to helpsave China＇ s economic model from slowing down
By extensionChina and India must havedreamsthat are bigger than the Internet They need to take the lead in finding a new model of development for the 21 Century that intelligently
make use of science and technologybut without being seduced by musings about ecommerce that mask deep structural flaws of current economic mode1s Resolving those pressing issues should be the realinnovation that lies at the heart of any deve lopment program
21 Jack Ma hopes eWT0 can help_
A cooperation between companies
B success of small business online
C people look for friends and lovers
22 Digital obsession in the second paragraph refers to_
A problems caused by Internet
B trades between China and America
C passion on Internet business
23 Which is NOT true according to the third paragraph
A It is not clear that how the Internet will deeply influence deve lopment
B The Internet makes people harder to sell products and buy goods
C E commerce is likely to contribute to China＇ s economic deve lopment
24 China and India need tc
A find a new model by using science and technology
B find a solution to take place of online business
C find a cure to deal with diseases in the 21 Century
25 what is the author＇ s attitude to China＇ s development of onl ine business
A Negat ive
B Positive
C Neutral
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a secure website It developed in the late1990s and grew more popular over the years since it can make one’ s financial life much easier to manage
Firstyou can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online
Second online banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Thirdonl ine banking also allows you to transfer money between accounts effectively It is more convenient than us ing the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments onl ine
Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from easily being hacked Never give your onl ine account infornat ion to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your ormn businessF
28 0nl ine banking is the quickest way to check and see if a transact ion has cleared your historyF
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
根求写作文[推荐信]
[试题]Write a recommendation letter for Li Hua who has been working in your company for 5years You may include the information below
●his work experience and strengths
●his character and personality
●oh is reasons for leaving the present job etc
备注翻译
贵公司工作5年李华写封推荐信包括信息
●工作验优势
●性格性
●高职原等
答To whom it may concern
It’s my pleasure to recommend Li hua to youHe is one of the most outstanding employees of mine and has worked in my company for about five years Li hua is an enthusiastic and progress ive young man wi th extremely high potentiality During the work he gets along well with his col leagues and has achieved great resualts Unfortunatelyor the consideration of his family he had to resign from our company
I＇ m certain that Li hua will make great contribution to your company in the future and I strongly recommend him for this position Your favorable consideration will be highly appreciated If further information regarding him is needed please feel free to contact me
Yours sincerely
题库二
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
According to lawthey refer to transportat ion construct ionfinanceinsurance and the like
ADo you know taxable services
B How do you like taxable services
C What do you mean by taxable services
2Good morning Far East Logistics Company
Good morning This is Maggie Bonner I would like to know your frei ght forwarding bus iness
A May I help you
B What do you want
CWho is that calling
3We would like to place an order for some of your C& Z desk units
A Certainlywe keep a large supply in stock
B Delivery dates depend on your locat ion
C We recommend payment by letter of credit
4I think a bus stop advertisement is a very wise chance to promote our products
A0ur products are popular
B You said it
CI don＇ t like advert i sement
5 Thenwhat kind of music are you going to have in the background
A This is obviously too heavy People won＇t be able to carry it
B We＇ d better use light ones They make the audience feel comfor table
C Our main goal is to establish our brand name among our target audience
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6I＇ 11_the exchange rate and service charge and then type up the check for you
A makeup
B figure out
C carryout
7 You can inform your embassy of your account number so that your money can be_directly
A transferred
B transported
C transformed
8 Before I came to BeijingI as an executive secretary with a trading company for one year in Britain
A am working
B had worked
C has worked
9 Headhunters orsearch firms specialize in finding the right person for the right job
A excessive
B perspective
C executive
10 Too many debts in a company easily_bankruptcy
A result from
B lead from
C result in
11A marketer __buyers’needs and desires in order to decide what products to make available
A focuses or
B carries out
C pays back
12 With the RMB account you can__and deposit RMB cash directly
A extend
B wi thdraw
C complete
13 The total in_logistics in China is still higher than that in many other industrialized countries
A fee
C cost
14 The_you have with a person determines the kind of language you use
A relat ionship
B decision
C arrangement
15 Ideally a__should be a winwin situation so both you and your customer will probably
have to give in on some points
A completion
B negotiation
C negation
16bearing the uncertainties that are part of the marketing process
A initiates
B innovates
C involves
17 The management style you select will your people skills and knowledge and available
resources
A depend on
B deal with
C superficial
18 Accounting errors will happen from time to time but many common accounting mistakes_
_with proper planning and preparation
A can avoid
B can be avoi ded
C can avoid being
19 Trading globally allows us to expand our markets for both goods and services that otherwise
may not have been_ to us
A negotiable
B capable
C available
20An example of soft sell is to_free samples to which cus tomers often respond favorably
A distribute
B distinguish
C disturb
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
It takes a lot of time and effort to develop and maintain a marketing campaign that resonates (鸣) wi th your potential cl ients However you should think more about how to develop 1 marketing campaign After allwe＇ re always looking for ways to increase our competitiveness Here are some marketing strategies for you to checkout
Partner(结伴) with allies Marketing partnerships have many benefits to push a marketing campaign For starterswhen you stand side by side wi th someone elseyou can del iver better contentIf you are at the top of your businessmarket ing partnerships are cheaper to maintain your success and expose your brand
Embrace user generated content According to a survey of 839 millennials (千万富翁) they spend 5 4hoursaday comunicat ing with their peersabout 30 percent of their total media time Similarly you can also make this by sharing personal stories and exchanging ideas with your customers This is a good way of carrying out adverti sement
Help customers solve a probl em As perfectly stated on Hub SpotYou＇ re in business because you provide solutionsSome of the ways you can help customers solve a problem is by creating how to content offering exclusives that make their lives easier listening to them or answering their questions or creating APPs or tools
Let customers interact No matter what product or service you＇ re offering your customers want to interact with your company or at least other customers AMCfor examplecreated an online tool that allowed you to write down your imaginations American Express connects smallbusiness owners to each other and helpful resources through its open forum
21 This article mainly talks about_
A some marketing strategies
B your potential clients
C communicative skills
22 You are suggested in the second paragraph to_
A fight against your opponent
B find allies with someone el se
C always focus on yourself
23 To embrace user generated content does good at_
A making friends with strangers
B choosing capable employees
C carrying out advert i sement
24 Which of the following is NOT away of helping customers solve a problem
A Creat ing how tocontent
B Listening to customers
C Having dinner with customers
25 AMC created an online tools o that_
A one can write down what he imagines
B your dreams and thoughts will come true
C they can gather information from customers
2630题根短文容判断出语句否正确正确写T 错误写F答案写答题纸
Passage 2
There are eight traditional functions of marketing
(1) Buy ing Amarketerfocusesonbuyers＇ needsanddesires inordertodec idewhat products to make avai lable Unders tanding buyers’behavior is of great importance
(2) Selling Marketers usually view selling as a persuasive activity that is completed through promot ion Selling includes personal selling advertising and other selling methods It is probably the function of marketing that we most often see in our daily life
(3) Transporting Transporting is physically moving the product from the seller to the buyer Marketers focus on transporting costs and services
(4) Storing Like transporting
storing is an aspect of the physical distribution of products Storing inc ludes warehousing activities Warehouses hold products for long per iods sometimes in order to create time utility
(5) Grading Grading involves sorting products according to size and quality This makes buying and selling easier because it reduces the need for inspection and sampl ing
(6) Financing For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Marketing research Through researchmarketers may find out the need for new products and services By gathering information on a regular basisthey can better plancarryout and control marketing activities
(8) Risk taking It involves bearing the uncertainties that are part of the marketing process Most marketing decisions result in either successor failure that is associated with risk
26 It is very important to understand buyers’ behaviorT
27 Marketers usually use different selling methodsT
28 Marketers ignore transporting costs and servicesF
29 Both transporting and storing are the aspects of the physical distribution of productsT
30 Marketers provide credit that makes the purchasing of automobilesfridges and new homes possibleT
四写作(篇作文20分)
[试题]Suppose you are the manager and write a recommendation letter for Miss Helen Miller according to the fol lowing information
Candidate Miss Helen Miller
Working experience worked in the Export Department of a large firm for over 8years from July 2006 to December 2014
Her character and advantages hardworking honest and reliable excellent communicat ion skills work independently and efficiently excellent rapport with people of all ages Reason for leav ing personal reasons
备注翻译
假设理根信息海伦米勒姐写推荐信
候选海伦●米勒姐
工作历 2006年7 月2014年12月某公司出口部工作8年
性格优点勒奋诚实优秀沟通力独立高效工作年龄段融洽相
处离职原原
答Dear Sir or Madam
Ms Helen Miller is an employee of our company From July 2006 to December 2014 I worked n the export department of our company for more than 8 years and now I have resigned due to personal reasons
Her character and strengths hardworking honest and reliable excellent communicat ion skills and independent and efficient work efficiency able to get along well with people of all ages
If you can consider my suggestion to interview and hire her I would be very grateful
Tianna Company Manager Wang
December 302017
题库三
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Good morningMadamGood morningI need a check to send to my publisher in New York
A What can I do for you
B What do you want to buy
C Why do you come here
2 Thank youI must say I have a great staff
AI＇d like you to meet Joe Stevens He＇ s our sales team head The Sales Department has more han 50 employees
BPlease allow me to introduce my colleague to you She is the Purchasing Manager
C It＇s a pleasure to meet you Ben So you＇ re the one responsible for those outstanding sales figures I＇ ve seen
3 What can I do for you Madam
A You’d better remi t500yuanincashtomys on in Beijing University
B I＇ dliketoremi t500yuanin cash to my son in Beijing University
CI＇ d rather remi t500yuanincashtomys on in Bei jing University
4What about the commiss ion
AIt＇s a general practice everywhere else
B Of course I＇ d give you our lowest quotat ion
CI＇ m afraid you have to tell me how large your order is going to be
5 And could you give me your signature here
A0hI don’t have my signature with me today
B Sorry I＇ m afraid I didn＇ t quite catch that
C What do you think of my handwriting
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 You can send them gifts_your most loyal customers
A in reply to
B with regard to
C in honor of
7 Our bank provides you quick and__electronic remittance for individuals
A determined
B convenient
C com for table
8 You are the right person for the job that your application to the advert isement
A relates
B recognizes
C replies
9 Somet imes your body language gestures and expressions may tell people__about you than the words you use
A most
B more
C much
10 0ur new type of treadmill release next month
A is due to
B is due for
C is due
11We will_an order with your company for digital cameras
A reserve
B book
C place
12 A sales depar tment_many people who are based in different parts of the country or the world
A consists of
B insists on
C persists in
13you go to visit a new customer to negotiate a sale you should find out as much as you can bout them
A Soon after
B While
C Before
14 0ne of the ways to help you stay_is to engage in a quick conversat ion with high energycol leagues
A energized
B affected
C di scouraged
15 One of the advantages of online banking is that it allows you to transfer money between accounts_
A relatively
B effectively
C emotionally
16 According to lawthey refer to transportation construction finance insurance and_
A others
B the things
C the like
17Are there any other features worth__about the organization of the company
A ment ioning
B to mention
C mention
18 A good salesperson is good at listening to and taking note of__different people tell him
A what
B whether
C how
19_an effective manager lies in knowing the right management style
A Be
B Is
C Being
20An IT system at a personal computer manufacturer may help a manager__the informat ion and recommend an act ion
A analyzing
B analyze
C to analyze
三 阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
PassageI
In bus iness
people have to deal in person with all kinds of people When talking to people within your company who don＇ t speak your languageyou may have to use English these people maybe colleagues or co workers who may work with you in your own depar tmentin another part of the building or in another branch And you may also have to deal with people from outside the organization clients suppliers visitors and members of the publ ic Moreover these people maybe friends or strangers people of your own ageor people who are younger or older than you
The relat ionship you have with a person determines the kind of language you use For exampleit＇ s not appropriate to say Hi how are you＇ when meeting the Managing Director of a large company or to sayGood morning it＇ s a great pleasure to meet you when being introduced to a person you＇ 11 be working closely within the same team
People usually for man impression of you from the way you speak and be have not just from the way you do your work People in different countries have different ideas of what sounds friendlypolite or sincere and of what sounds rude or unfri endly Good manners in your culture maybe considered bad manners in another Somet imes your body 1 anguage ges tures and expressions may tell people more about you than the words you use
21 The topic of the passage is_
A self image in business situation
B the importance of appropriate choice of language
C dealing with people in bus iness
22 The language you use when talking with people in business is decided by_
A your relationship with the particular person
B yourself
C your boss
23 People usually for man impression of you from
A your way of doing jobs
B your language and manners
C your facial express ions
24 Good manners in your cul ture maybe cons idered bad manners in another Good manners in this statement mean_
A to be have politely
B to be have lovely
C to be have aggressively
25 The message of the article is that_
A dealing with people successfully in business is not easy
B clients with different cultural background is most chal lenging
C language plays a very important role in setting up business relat ionship
2630题根短文容判断出语句否正确正确写T 错误写F答案写答题纸
Passage 2
Accounting errors will happen from time to timebut many common accounting mistakes can be avoided with proper planning and preparation Here are the top seven accounting mistakes that should be paid more attention to
(1) Not knowing your true cash balance Due to things like automatic payments and bank chargesmoney that appears in your cash drawer and your checking account may already be spent
(2) Mistaking profits for cash When you have a lot of credit salesyour company can post big profits without seeing any cash
(3) Paying bills too soon If your vendors give you thirty days to pay themtake it Unless you get a discount for paying early paying your bills only when they＇ re due improves your company＇ s cash flow
(4) Avoiding book keeping tasks Not recording and post ing transactions regularly leaves you with a mountain of book keeping to deal within the end
(5)Paying accidental dividends Every time a corporation owner takes money out of his businessit counts as a dividend That can lead to a bigger personal income tax bill
(6)Not keeping personal finances separate from business Mixing up business and personal money can cause bookkeeping and 1egal problems
(7)Setting prices too low Know your costs before you set product or service pricesor you run the risk of losing money on every saleA simple break even analysis can help you set prices at a profitable level
26 Accounting mistakes can not be avoidedF
27 With a lot of credit sales your company may have no cash at handT
28 It is recommended not to pay bills too soonT
29 Business money and personal money can be mixed upF
30 Try your best to know your costs before you set product or service pricesT
四写作(篇作文20分)
根求写作文[邀请信]
You are Susan Your company will hold an opening ceremony for a new factory You are asked to write an invitation letter to David an important client of your company The fol lowing information should be included
the reasons to invite him
the time for the event
the place for the event
early reply expected
备注翻译
苏珊贵公司举行新工厂开工典礼请贵公司重客户卫写封邀请信应包括信息
邀请理
活动时间
活动点
预计早日回复
答Mr David
This is Susan 0ur company will hold the groundbreak ing ceremony of the new factory Because you are an important customer of our company we sincerely invite you to participate in the groundbreaking ceremony of our new factory
The time of the groundbreaking ceremony 800 am on July 6 2018
The location of the groundbreaking ceremony Baofeng County Industrial Cluster DistrictHenan Province
Hope that I will receive your reply soon
Susan
July l 2018
题库四
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1Excuse me
It stands for strengths weaknesses opportunities and threats
Ahow do you know by SW0T
B what do you mean by SWOT
C what is your meaning by SWOT
2 KathyI＇d like you to meet Maggie JacobsMaggie You＇ re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇m happy to meet you too
3 Wellit is a separate department But there are two laboratoriesone at each product ion plant
A What about the training manager and the human resources manager
B What about the board of directors and the chai rman
C What about the Research and Deve lopment Department
4 Good afternoon Can I help you A deposit account or a current account
A Thank you I＇d like to order a checkbook
B SorryI don＇t have a bank account at all
C YesI＇d like to open an account
5Usuallythe similar contracts signed with other consignees are based on 12months
A What is the deadline for the construction
B How long is your consignment termnormally
C What do you think of the paperwork for the contract
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Whether you leave town for a day or for a weekhaving something fun you_will excite you and stimulate energy
A have been looking forward to
B will look forward to
Care going to look forward to
7 The majority of your body is_
waterIf you don＇ t hydrate you＇ re going to feel tired
A made up of
B made of
C made from
8 They use the money to buy the materials they need to make their product_they then sell
A what
B that
C which
9 There is the Planning Department Chow Fung is_that
Aon a charge o
B in charge of
C under charge of
100nline banking developed in the 1ate1990s and grew more popular over the years since i can make one＇ s financial life much to manage
A be easy
B easier
C easy
11 Mr Tanaka has subscribed an English language magazine from the United States
A on
B to
C at
12 Ina soft sell approach the salesperson tries to build trust wi th consumers by recommending a product and letting the consumers__their own decisions
A make
B to make
C making
13 Ideally a negotiation should be a winwin situation so both you and your customer will probably have to__on some points
Agive in
B give out
C give over
14 Tel ephone selling may use the salespeople＇ s time of on the road ＇ ＇more but a faceto face meeting is more effective
A promotion ally
B progressively
C productively
15 I think a bus stop advertisement is a very wise choice to__our products
A launch
B promote
C campaign
16 You see with the rapid economic growth nowadays in China the logistics industry _greatly
A has extracted
B is to explode
C is expanding
17 We work closely_every large airline like Air China Air France and American Airl ines
A with
B to
C in
18 You can apply for an A US key which means you can_online with us and update your details online
A transfer
B transact
C transport
19 I＇ d like 75 units by the end of the month Could I get an _before placing an order
A e commerce
B evaluation
C est imate
20 I usually get a commission of about 6for the imports It＇s a general everywhere else
A progress
B pretense
C practice
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Hard sell and soft sell are impor tant business terms and useful strategies for sales staff to know and understand Both of them can work The effect depends on the type of customers and the type of products
A hard sell is a kind of more direct and forceful sales tactics The salesperson just keeps explaining how good the product is why people should buy it and even how the prices might in er ease if the consumer walks off
A soft sell is a different approach The salesperson tries to build trust wi th consumers He doesn＇ t put pressure on them to buy things just recommending a product and letting the consumers make their own decisions
An example of soft sell is to distribute free samples to which customers often respond favorably Businesses can use free samples to build rapport and engage customers in products or services Recommending products between friends is a little bit like doing soft seling People don＇t really care if someone else buys the product They are just giving their honest opinions and trying to be helpful
Humor in advertising is also used to attraet the consumer＇ s attention and get them interested in the products or services Customers often resist hard sales tactics thus making soft selling much more effective for success
21 Customers often__hard sales tactics thus making softselling more effective for success
A resist
B oppose
C object
22 Examples of soft sell mentioned in the passage inc lude_
A collecting free samples from customer
B recommending products among friends
C telling customers that the products are good
23 Mak ing humorous advertisements is one of the approaches companies use to
A reduce selling costs
B attract people＇ s interests
C avoid the shortage of sales staff
24 According to the passage the author indicates that
Asoft sell is preferred by business companies
B hard sell is rarely resisted by customers
C soft sell is expensive
25 What＇ s the topic and main idea of the passage
A Selling Strategy Sales Staff
B Sales Staff What Sales Staff Should Know
C Selling Strategy Hard Sell and Soft Sell Strategies
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a secure website It developed in the late1990s and grew more popular over the years since it can make one’ s financial life much easier to manage
Firstyou can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online
Second online banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Thirdonl ine banking also allows you to transfer money between accounts effectively It is more convenient than us ing the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments onl ine
Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from easily being hacked Never give your onl ine account infornat ion to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your ormn businessF
28 0nl ine banking is the quickest way to check and see if a transact ion has cleared your historyF
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
根求写作文[求职信]
Write a covering letter You are Helen Joyce and you want to find a job during the sunmer vocation You may include the information below
purpose of job application money and exper ience
your previous work experiences and educat ion background etc
hope of being considered for an interview
备注翻译
写封求职信海伦●乔伊斯想暑假期间找份工作包括信息
求职目金钱验
前工作历教育背景等
希考虑面试
答Dear Sir or Madam
I amwriting this letter to apply for the position that you have advertised in the newspaper
I＇ m truthfully looking forward to a job this summer so that I could gain precious working
experience and make some money at the mean t ime
My name is Helen Joyce 17 years old and I＇m currently studying hotel Management in ****
University Last summer I worked in **** Hotel vacation and received highly remarks What＇ smore I have a good command of computers and I can communicate with others fluently in English
I believe I have the ability to overcome the difficulties encountered at work I would be greatly appreciated if you can offer me the opportunity to be intervi ewed
Thank you for your consideration I＇ m looking forward to hearing from you
Yours Helen
题库五
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1By the way what do you want me to do there
A Take it easy I＇ 11 be there on time
B Thank you for doing me such a favor
C You have to give a presentation on what our products are
2 We would like to place an order for some of your C& Z desk units
A GreatWe keep a large supply in stock
B ExcellentDelivery dates depend on your locat ion
C0f course we recommend payment by letter of credit
3 Hello this is Steven SmithNice to hear your voice again
HiMr Smith
ADo you know the coverage of your freight forwarding bus iness
B You＇ ve got to tell me the coverage of your freight forwarding bus iness
CI would like to know about the coverage of your freight forwarding business
4 They refer to the royalties including patent rightcopyright trademark right and soon
A What about the tax base
B How about the tax rate
C What are intangible assets
5Thenwhat kind of music are you going to have in the background
A This is obviously too heavy People won＇ t be able to carry it
B We＇ d better use light ones They make the audience feel comfor table
C Our main goal is to establish our brand name among our target aud i ence
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 When you sent in your reportyou also have to file a report_your trip
A which summarize
B summarizing
C summarize
7 One of the ways to help you stay energized is to engage in a quick conversat ion wi th highenergy colleagues because their positive energy mayyou
A refresh
B affect
C di scourage
8 The organization started with a small number of children__ten to twelve
A being aged
B aged
C aging
9 Oftenteams can tackle problems more quickly than_you can accomplish on your own
A what
B that
C which
10 Sometimes a situation will a direct style of management
A call out
B call on
C call for
11 I have monthly remi t tances__to me from the Canada Embassy and I＇d like to have the money paid into an account
A sent
B send
C being sent
12 One of the advantages of online banking is that it allows you to_money between accounts effectively
A deposit
B pay
C transfer
13I think our marketing team is_and the aftersales service is fast and effective
A qualifying
B qualified
C being qualified
14 Please find enclosed our brochure and other leaflets_our range of services
A outlined
B outline
C outlining
15 Serving overseas cus tomers may of ten be done by phonesfaxes letters or emails__so many personal visits
A instead
B with
C wi thout
16 Nonot really It is becoming more important with the economy
A ever grown
B ever to grow
C ever growing
17 The total cost in log is ties in China is still higher than that in many other_countries
A industrialized
B individual ized
C imperialized
18 They_the royaltiesincluding patent rightpropr ietary technologycopy right trademark right and soon
A point to
B refer to
C show to
19 If you need other tax registrations in addition to the ABN you may need to provide informat ion
A accidental
B additional
C addictive
20you＇ d have to tell me how large your order is going to be
AI＇ m nervous
BI＇m worried
CI＇m afraid
三阅读理解(题4分40分)
21 25题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Being an effective manager means knowing when to use the right management styleSome stylesfor ins tanceare more peopleoriented while others tend to focus on a project or product The management style you select will depend on your people skills and knowledge available resources (1ike time and money)desired results and of coursethe task before you The common management styles can be summarized into three categories The participatory style is the first of its kind Hereit is critical to give each employee an entire task to complete If that＇ s not possible make sure the individual knows and understands his or her part as it relates to the projector task When people in your team know where they fit in the big picturethey＇ re more likely to be motivated to complete the task
Following thatwe have the directing style Sometimes a situation will call for a direct style of management Perhaps a tight deadline loomsor the project involves numerous employees and requires a topdown management approach Here a manager answers five questions for the employees What Where How Why and When Let employees know what they need to dohow they＇ re going to do it and when the questions must be finished The last one is the teamwork style If you want to speedup a project and choose the best process for complet ing that projectmanaging by teamwork is the way to go When you motivate people to pool their knowledge the results may exceed your expectations Oftenteams can tackle problems more quickly than what you can accomplish on your own The give and take can create a process that you can repeat in other projects
21 Being an effective manager lies in knowing the right
A knowledge
B skills
C management style
22 Which of the following is NOT mentioned as a focus of different management styles
A People
B Customers
C Project
23 Which of the following can＇ t be inferred from the passage
A The management style is likely to change because the manager has been replaced
B The management style is likely to change because the desired results have changed
C The management style is likely to change because the available resources have changed
24 When people in your team know where they fit in the big picture they are more likely to be to complete the task
A frustrated
B reluctant
C inspired
25 If you want to speedup a project and choose the best process for completing that projectyou can resort to
A teamwork
B top down management
C tight deadl ine
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
International trade is the exchange of goods and services between countries It gives
consumers and countries the opportunity to be exposed to goods and services not available in their own countries Almost every kind of product can be found on the international marketfood clothes spare partsoil jewelry wine stocks currencies and water Services are also traded tourism banking consulting and transportation A product that is sold to the global market is an export and a product that is bought from the global market is an import
International trade can benefit us a lot Trading globally allows us to expand our markets for both goods and services that otherwise may not have been available to us If you walk into a supermarket and are able to buy Indones ian bananasBrazilian coffee and a bottle of French wine you are experiencing the effects of international trade
International trade brings US both advantages and di sadvantages For instanceinternational trade may also make the world economy easily affected by factors like pricessupply and demandas well as global events Political change in As a for example could result in an increase in the cost of labor thereby increasing the manufacturing costs for an American sneaker company based in Malaysiawhich would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mallA decrease in the cost of labor on the other hand would result in you having to pay less for your new shoes
26 International trade exchanges goods and services between di fferent countries and reg ionsT
27 Every kind of goods and services can be found on the global marketF
28A product that is bought from the global market is an exportF
29 International trade may easily affect world economyT
30 Political change in one country has nothing to do with international tradeF
四写作(篇作文20分)
[试题]Write a recommendation letter for Mi ss Helen Joyce who has been working in your company for 5 years
you may include the information below her work experience and strengths
her character and personality
her reasons for leaving the present job etc
备注翻译
贵公司工作5年海伦●乔伊斯姐写封推荐信
包括信息工作验优势
性格性
离职原等
答Dear Sir or Madam
Miss Helen Joyce has been working in our company for 5 years She has a wealth of work experience superb work skills and a good team spirit she can get along with other employeesobey the leadership work steadfast and dedicated and have outs tanding work performance due to the longterm separation of husband and wife and leaving in our company I hope your company can interview and hire her
If you can consider my suggestion and attract your attention I would be very grateful
sincere regards
题库六
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
Thank you I must say I have a great staff
AI＇d like you to meet Joe Stevens He＇ s our sales team head The Sales Depar tment has more han 50 employees
BPlease allow me to introduce my colleague to you She is the Purchas ing Manager
CIt＇ s a pleasure to meet you Ben So you’re the one responsible for those outstanding sales figures I＇ ve seen
2 What can I do for you Madam_500 yuan in cash to my son in Beijing University
A You’d better remit
BI＇d like to remit
C I＇d rather remit
3_ Yes I will try my best
ADo you know about value added tax
BCan you give me a brief introduction about value added tax
C What do you think about value added tax
4 What are theyIt＇ s a secretBut I＇ll give you some hints anyway
AIs it a secret
B Can I have an idea about them
C Why do you keep it a secret
5For individual income taxit is within the first 7 days
A What is the deadline for tax declaration
B What do you mean by taxable services
C What do you think of the deadline for tax dec laration
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 I can＇ t attend the meeting in Washington next week so I you as the most able substitute
A had proposed
B proposed
C have proposed
7 The relationship you have with a person_the kind of language you use
A determines
B decides
C arranges
8 When people in your team know where they fit in the big picturethey＇ re more likely__to
complete the task
A to be motivated
B being motivated
C to motivate
9 This is Benthe one responsible for those_sales figures you have seen
A outgoing
B out shining
C outstanding
10 Please just fill in this form with your name and address__capital letters
A with
B in
C at
11 0nline banking refers to banking activities that over the Internet on a secure website
A are carried out
B carryout
Cwill be carried out
12 With the RMB account you can_and deposit RMIB cash directly
A extend
B withdraw
C complete
13you go to visit a new customer to negotiate a sale you should find out as much as you can about them
A Soon after
B While
C Before
14 In my opinionif we__some new products for young people we＇ 11 have a bigger market share
A come across with
B come up with
C come down with
15 Usuallythe simi lar contracts__with other consignees are based on 12months
A signed
B being signed
C signing
16 Firms hold regular sales conferences__ their entire sales force can meet receive
information and ask questions about new products and receive training
A where
B that
C when
17 Modern logistics is more about effective and__flow of materials and information
A sufficient
B efficient
C superficial
18 Wi thout information a manager will not know what consumers want how much inventory is_and when more pro duets should be produced and shipped
A in stock
B at stock
C on stock
19 According to lawthey refer to transportat ionconstruction finance insurance and_
A others
B the things
C the like
20 Some of your products are_They might find a ready market in my country
A special to style
B unique in design
C famous as color
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
In business people have to deal in person with all kinds of people When talking to people
within your company who don＇ t speak your language you may have to use English these people
maybe colleagues or co workers who may work with you in your own depar tment in another part of the building or in another branch And you may also have to deal with people from outside the organization clients suppliersvisitors and members of the publ ic Moreoverthese people maybe friends or strangers people of your own age or people who are younger or older than you
The relat ionship you have with a person determines the kind of language you use For exampleit＇ s not appropriate to sayHi how are you＇ when meeting the Managing Director of a large company or to sayGood morningit＇ s a great pleasure to meet you when be ing introduced to a person you＇ 11 be working closely within the same team
People usually for man impression of you from the way you speak and be have not just from the way you do your work People in different countries have different ideas of what sounds friendly polite or sincere and of what sounds rude or unfr iendlyGood manners in your cul ture maybe considered bad manners in another Somet imes your body language gestures and expressions may tell people more about you than the words you use
21 The topic of the passage is_
A selfimage in business situation
B the importance of appropriate choice of language
C dealing with people in business
22 The language you use when talking with people in business is decided by
A your relationship with the particular person
B yourself
C your boss
23 People usually for man impression of you from_
A your way of doing jobs
B your language and manners
C your facial express ions
24 Good manners in your cul ture maybe cons i dered bad manners in another Good manners in this statement mean_
A to be have politely
B to be have lovely
C to be have aggressively
25 The message of the article is that_
A dealing with people successfully in business is not easy
B clients with different cultural background is most chall enging
C language plays a very important role in setting up business relat ionship
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Accounting errors will happen from time to timebut many common accounting mi stakes can e avoided with proper planning and preparation Here are the top seven accounting mi stakes that should be paid more attention to
(1) Not knowing your true cash balance Due to things like automatic payments and bank charges money that appears in your cash drawer and your checking account may already be spent
(2) Mistaking profits for cash When you have alot of credit sales your company can post big profits without seeing any cash
(3) Paying bills too soon If your vendors give you thirty days to pay them take it Unless you get a discount for paying early paying your bills only when they＇ re due improves your company＇ s cash flow
(4) Avoiding book keeping tasks Not recording and posting transactions regularly leaves you with a mountain of book keeping to deal within the end
(5)Paying accidental dividends Every time a corporation owner takes money out of his business it counts as a dividend That can lead to a bigger personal income tax bill
(6)Not keeping personal finances separate from business Mixing up business and personal money can cause bookkeeping and 1 egal prob I ems
(7)Setting prices too low Know your costs before you set product or service prices or you run the risk of losing money on every saleA simple break reven analysis can help you set prices at a profitable level
26 Accounting mistakes are inevitable even with careful handl ingF
27With a lot of credit sales your company may have no cash at handT
28It is recommended not to pay bills too soonT
29 Business money and personal money can be mixed upF
30 Try your best to understand your costs before you set prices for your products or servicesT
四写作(篇作文20分)
根求写作文[投诉信]
[试题]Suppose you are Henry Last monthyou bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about
it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10di scount
end the complaint letter
备注翻译
Suppose You are Henry月京东家发现镜头正常工作新发现新
相机屏幕划痕写信投诉
问题描述清楚
求更换摄头
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
June 30 2020
题库七
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Can you show me the schedule
A Don＇ t worryI can help you with that
B You won＇ t miss the plane
C Surea tight schedule as usual
2 Does modern logistics mean transportation and delivery_ Modern logistics is more about effective and efficient flow of materials and informat ion
A Yes you＇ re right
BNoit＇ s not the whole story
CNoyou＇ re wrong
3 Good morning_
Good morningI need a check to send to my publisher in New York
A What can I do for youMadam
B What do you want to buy Madam
C Why do you come hereMadam
4 Good morning Far East Logist ics Company Good morning This is Maggie Bonner I would like to know your frei ght forwarding bus iness
A Who is that calling
B What do you want
C May I help you
5 Hellothis is Steven SmithNice to hear your voice again
Hi Mr Smith the coverage of your freight forwarding bus iness
A Do you know
B Please tell me
CI would like to know about
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Somet imes your body languagegestures and expressions may tell people__about you than the words you use
A more
B most
C much
7 Products are graded according to size and
A quantity
B quality
C qualification
8 The following hints may help you stay energized or at least until you can make the time for rest
Aget you going
Bget you go
C get you went
9 When talking to people wi thin your company_don＇ t speak your 1 anguage you may have to use Engl ish
A who
B which
C whose
10 You can send them gifts your_best clients
A in reply to
Bwith regard to
C in honor ol
11 In short without information a manager can only make__bl indly
A management s
B decisions
C agendas
12 The bank__grand door faces south is Bank of China
A that
B which
C whose
13 What we do if the company cut down on ads
A could
B will
C shall
14 They have signed the to export textiles
A content
B contract
C contact
15It does in the_of transfer of intangible assets or immovable property
A circums tances
B operation
C case
16With the rapid economic growth in China the logistics industry is_greatly
A expanding
B exploring
C exploding
17 Most banks have a section_you setup payees
A that
B which
C in which
18 We are engaged in the development of real
A establish
B state
C estate
19 After having seen the and_samplesJenny makes the specific inquiry
A category
B catalog
C calculation
20All the prices on the list are subject__our final confirmation
A to
B at
Con
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand Both of them can work The effect depends on the type of customers and the type of products
A hard sell is a kind of more direct and forceful sales tactics The salesperson just keeps explaining how good the product is why people should buy it and even how the prices mi ght increase if the consumer walks off
A soft sell is a different approach The salesperson tries to build trust wi th consumers He doesn＇ t put pressure on them to buy thingsjust recommending a pro duet and letting the consumers make their own decisions
An example of soft sell is to distribute free samples to which customers often respond favorably Businesses can use free samples to build rapport and engage customers in products or services Recommending products between friends is a little bit like doing soft selling People don＇t really care if someone else buys the product They are just giving their honest opinions and trying to be helpful
Hunor in advertising is also used to attract the consumer＇ s attention and get them interested in the products or serv ices Customers often resist hard sales tactics thus mak ing soft selling much more effective for success
21 What＇ s the topic and main idea of the passage
A Selling Strategy Sales Staff
B Sales StaffWhat Sales Staff Should Know
C Selling StrategyHard Sell and Soft Sell Strategies
22 Cus tomers often__hard sales tacticsthus making soft selling more effective for success
A resist
B oppose
C object
23 Examples of soft sell mentioned in the passage inc lude_
A distributing free samples to customer
B recomending products among fr iends
Call the above
24 Making humorous advertisements is one of the approaches companies use to
A reduce selling costs
B attract people＇ s interests
C avoid the shortage of sales staff
25 According to the passage the author indicates that_
A soft sell is preferred by business companies
B hard sell is rarely resisted by customers
C soft sell is expensive
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
There are eight traditional functions of market ing
(1) Buying A marketer focusesonbuyers ＇ needsanddesires inordertodec i dewhat products to ake avai lable Understanding buyers’ behavior is of great importance
(2) Selling Marketers usually view selling as a persuasive activity that is completed through promot ion Selling inc ludes personal selling advertising and other selling methods It is probably the function of marketing that we most often see in our daily life
(3) Transporting Transporting is physically moving the product from the seller to the buyer Marketers focus on transporting costs and services
(4) Storing Like transporting storing is an aspect of the physical distribution of products Storing inc ludes warehousing activities Warehouses hold products for long periods sometimes in order to create time utility
(5) Grading Grading involves sorting products according to size and quality This makes buying and selling easier because it reduces the need for inspection and sampl ing
(6) Financing For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Market ing research Through research marketers may find out the need for new products and services By gathering information on a regular basis they can better plan carryout and control marketing activities
(8) Risk taking It involves bearing the uncertainties that are part of the market ing process Most marketing decisions result in either successor failure that is associated with risk
26 It is very important to understand buyers ’behaviorT
27 Marketers usually use different selling methodsT
28 Marketers ignore transporting costs and servicesF
29 Both transporting and storing are the aspects of the physical distribution of productsT
30 Marketers provide credit that makes the purchasing of automobilesbridgesand new homes possibleF
四写作(篇作文20分)
[试题]Suppose you are Simon You purchased a Sony digital camera from Amazon com and found
that there were scratches on the screen You are writing to complain about it
备注翻译
假设您西蒙您亚马逊网站购买台索尼数码相机发现屏幕划痕您写信投诉
答Dear Sales
Manager
My name is Simon A few days ago I bought a Sony digital camera from Amazon com After receiving the camera I found scratches on the screen and it could not be used normallyI strongly requested the company to replace me with a new camera
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant SimonDecember 30 2019
题库八
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Hello_Hellothis is Michael from Tianjin Vanguard Trading Inc
A Who are you
B What are you
C Who is that
2Kathy I＇d like you to meet Maggie JacobsMaggie You＇ re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇ m happy to meet you too
3 May I suggest the sales start on or about October 1
A What do you mean
BI like sales
C Great
4 I think a bus stop advertisement wise chance to promote our products
A0ur products are popular
B You said it
CI don＇ t 1ike advertisement
5What about the commission
A0f course I＇ d give you our lowest quotation
BI＇m afraid you have to tell me how large your order is going to be
C It＇s a general practice everywhere else
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6We will an order with your company for digital cameras
A reserve
B book
C place
7_ a vacation is always a good way to get relaxation and refreshment
A Take
B Took
C Taking
8I led and a sales team of 20 people
A suggested
B motivated
C moved
9 Sometimes a situation will_a direct style of management
A call up
B call for
Ccall ot
10 Having been working in logistics for 3 yearshe is more__than he used to be
A proud
B brave
C confident
11 In order to make proper reservations will you send your acceptance to the attention of Professor Chen_
a week before that day
A no later then
B no late than
C no later than
121 didn＇ t know you___a previous supplier
A were
B be
C are
13 She is the CE0 of Roston Sport Accessories_I told you
A who
B whom
C about whom
14 According to lawtaxable services refer to transportat ion finance insurance and the like
A operat ion
B construct ion
C introduct ion
15 We usually keep a large supply__stock
A at
B on
C in
16 Additionally make sure that your password is long enough to easily being hacked
A prevent your account from
B provide your account with
Cdo away with
17 We work closely__every large airline like Air ChinaAir France and American Airl ines
A with
B to
C in
18 The payment is made by an irrevocable_letter of credit in our favour
A light
B bright
C sight
19 Does that include the turnover in advance
A to receive
B received
C receiving
20 Importing and exporting is transferring goods from one country to another while attention _to the laws and requirements of bringing goods out or into that country
A to pay
B paying
C being paid
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The biggest mistake a workplace leader can make with office culture is failing to devise
one at allHow do you know if your office culture is helping or hurting your employeesand as a result your bottom line Designing a thoughtful (周) office culture is so important
for a new company Here are some aspects where a leader should be careful not to make mistakes
A cohesive(谐致) office culture starts at the top and is built with intent ion Facebook＇ s founder projects a laid back vibe(氛围) That sets the tone for his 200 billion company where he visits weekly Q and A sessions from his staffloads up the perksand courts a young team that closely mirrors his target market positioning Facebook is especially designed for their wants and needs
Strict dress code or early start time may seem like an easy way to build professionalism (职业化) in your workplacebut is there a good reason for it Strict requirements that work in a law office may erode the work ethic at a hip tech start up Make sure to backup your rules with reason For example at Culture Studio a Tshirt design and printing company you＇ d better believe there＇ s no place fortiesEmployees are encouraged to dress down in their brand＇ s
merchandise or their competi tors＇Leadership shouldn＇ t abandon cul ture development there Good employees tend to be goal oriented over ach i eversso put your budget on that with teambuilding activities contestsand incentives for the best Think critically about the ideal employees for your teamwhat makes the tick and how you can support them wi thin and outside of their role in the company＇ s goals
Setting the tone for your workplace starts with each hire and at every level in the companyAt digital marketing firm Mabbly every hiring decision is made with the company＇ s vision in mind a creative and young team of approachable (伸手) guides that help clients to understand the seemingly mysterious world of PR(public relations) in this internet age
21 What is the main topic of this article
AHow to write business emails and memos
B How to design a thoughtful office culture
CHow to set rules for employees to follow
22 The example of Facebook is to show_
A one should built a cohesive office culture on purpose
Bhow you can use Q and A sessions from your staff
C office culture must reflect your own wants and needs
23 It is suggested that one should__in the third paragraph
A set the tone for one＇ s company
B drop strict dress code or early start time
C backup office rules with reason
24 What does put your budget on that means in the fourth paragraph
A To wi thdraw the money
BTo pay more attention to it
CTo invest money and efforts
25 Mabbly is targeted in
A helping clients to understand the PR world
B attracting as many investments as possible
C making a link beteen slliing and buying
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a
secure website It developed in the late1990s and grew more popular over the years since it can make one＇ s financial life much easier to manage
First you can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online Secondonline banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Third online banking also allows you to transfer money between accounts effectively It is more convenient than using the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments on1 ine Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from casily being hacked Never give your on1 ine account information to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your orn businessF
28 Online banking is the quickest way to check and see if a transaction is doneT
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
[试题]Suppose you are Henry Last month you bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译
假设亨利月京东买台佳数码相机发现镜头正常工作求换
新新相机货时发现屏幕 划痕写信抱怨
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrivedI found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according tc the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
December 302019
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