国家开放大学电大本科《管理英语4》期末题库及答案（试卷号：1389）

国家开放学电科理英语4期末题库答案（试卷号：1389）
题库
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1—This project is too big for me to finish on time
APlease dome a favor BYou may not ask for help CI’ll give you a hand
2I＇d like a wakeup call at7 00am please—OK
Ayou will certainly make it BI＇ll make sure you get one C just do what you like
3Terribly sorry to interrupt but may I use your dictionary—Yes
Aof course Bit doesn＇t matter c no hurry
4l think I have made a serious mistake
AI don＇t think soYou really made an error BI don＇t think solt＇s really terrible
C l don＇t think soIt＇s not your fault
5I＇d like to have this film developed
A What＇s it BMay I help you CWhat do you want
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6_his anger the employees called him Mr Thunderbut they loved him
A Due to
BIn spite of
CBecause
7__CE0 s spend planningthe more profitable their companies are
AThe more time
BIf more
CThe less time
8In today＇ s environment_people are often burned out it＇s important for employees
to have a personal connection with you and the work you believe in
A when
Bwhere
Cwhile
9_clearly communicate with and actively listen to employees is essential to improve
their performance
ABe able to
BBeing able
C Being able to
10I believe that I have a lot to contribute a team environment and am comfortable
in both leadership and player roles
Ato
Bwith
Cfor
11Compared___EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
C Against
12_____the importance of Englishwe should put more effort into it and try to learn itwell
AGave
BGiving
CGiven
13He will write to me as soon a she_home
Awill have returned
Breturns
Cwil1 return
14Linda walked at the headby her colleagues
Afollowed
Bfollowing
C to follow
15After days of investigationthe police were_reality
Aattempting
B Approving
C Approaching
16I think the primary__factor is there＇s been so much absence lately
Acontributing
B causing
Caffecting
17An agreement was reached on the of mutual respect and mutual interest
Abasic
Bbase
C basis
18Please ask the solicitor what his_would be to take the case to court
Afare
Bfee
C salary
19Al1 the__guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
20Learning new things has always been a great for me
A motivator
Bmotivate
Cmotivation
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit ＇ s changeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exempt Even the most conservative institutions are undergoing significantchange just to survive
Change management has always been an issue of debate amongst scholars how can employerscreate suitable conditions for a successful change process And what can employees do to getthrough it
Tips for dealing with change in the workplace
*Make yourself aware that change happensit happens in personal lifeit happens in yourprofessional life You cannot live in the pastso denying that change could occur only makesthings more complicated for you
Stay alert in the workplace know what is happening around you When you come across cluesthat hint change is on the wayacknowledge them
Maintain open communication channelsDon＇t lay back and expect things to pass you bysmoothly You need to get acquainted with the occurring changesSeek more details from yourmanagement and peers to form an accurate understanding of the matterBe transparent and honestabout your fears dealing with the unknown is often resented and daunting Make the pictureas clear as you can
Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilitiesgets shakyRecognize your strengths and where you could bring them into play At the sametimestay aware of your developmental areas and work on improving those
Don＇t be stiff It will make the change process much harder if you are rigid Be flexibleenough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
*Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenario Adjust
You can＇t get to the top of Everest by jumping up the mountain You get to the mountaintopby taking incremental steps Step by stepyou get to the goal says Robin Sharmaone ofthe world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_
Acut down on the number of workers
Breshuffle the organization
C survive
22No industry is exempt means_
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
23The following questions are often discussed among scholars EXCEPT_
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
24How many suggestions does the author put forward
A4
B5
C6
25From the passagewe know that Robin Sharma is_
Aan expert on leadership and personal success
Ba great leader
C someone who likes to play the game of Hide and Seek
2630题请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
In competitive markets1 eaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfaction greater employee satisfaction contributes to hi gher performance hi gher performance impacts improved client outcomes improved cl ient outcomes contribute to service excellence
Positive work cultures are built overtime and need cons tant attent ion Such cultures are dependent on leadership vision and values
An effective leader sets the tone for the team encourages a positive workplace cul ture an disable to bring about cultural change
Workplace culture is made up of the shared atti tudesbeliefs behaviors values and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on time while others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace There are also factors out of their controlsuch as slumps in global prices or a change in demand and supply The company can however control how they respond to these factors
Those companies that do create positive workplace env ironments develop a reputation in their comunity as beinggood to work for’ and have a competitive edge Not only are these companies more able to attract and retain people they tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of them They are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positive the direction and actions of the bus iness must be consistent with the core values of the people in the workplace The people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business cul ture
26A positive work culture will give workers more satisfaction T
27 Positive cultures have a lot to do with leadership vision and values T
28 The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive F
29 In competitive marketsleaders are under more and more pressure to keep a positive work cul ture T
30 Positive work culture can be built in a short period of time F
四写作（20分）
31根求写作文
Write a composition with at_ least 100 words on My Dream Job
备注翻译
理想职业写篇少100 字作文
答I want to be a teacher since I was a child When I was in primary schoolI was very admire the position of teacher They are knowledgeable just seems that there is nothing they don＇ t know They treat us just like their children They care about our study life and health Since thenI have made my mine to be a teacher in the future I would like to be a kind and knowledgeable per on like my teacher Sobeing a teacher is my dream I will try my best to study well to reach my dream
题库二
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸1This project is too big for me to finish on time
APlease dome a favor BYou may not ask for help CI’1l give you a hand
2I＇dlikeawakeupcallat7 00amplease—OK
A you will certainly make it BI’11 make sure you get one C just do what you like
3Terribly sorry to interruptbut may I use your dictionary—Yes
Aof course Bit doesn＇t matter Cno hurry
4l think l have made a great mistake
AI don＇t think soYou really made an error B I don＇t think soIt＇s really terrible CI don＇t think soIt＇s not your fault
5I＇d like to have this film developed
AWhat＇s it BMay I help you CWhat do you want
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6Compared EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
C against
7clearly communicate with and actively listen to employees is essential to improve
their performance
ABe able to
BBeing able
CBeing able to
8When the message finally reached the Command Center it mutatedto become —Send three and fourpencewe＇re going to a dance
A was
Bhad
C have
9managers spend most of their time in facetoface contact with othersbut they
spend much of it obtaining and sharing information
ANot only
B Do not only
C Not only do
10AT&T found that employees with better planning and decisionmaking skills were___tobe promoted into management jobs
A more like
Bmore likely
Cmore unlikely
11Without his assistanceI_the research last month
Awould not have completed
Bcould not finish
C should not finish
12They have come to the conclusion_this winter will be even colder than before
Athat
Bfor
Cwhich
13My leather shoes cost me_the last pairs I bought
A three times as
Bthree time as
C three times as much as
14After days of investigationthe police were_reality
Alooking into
B Approaching
Cfinding
15All the_guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
16How do we expect to compete with a company that has such a huge and huge resources
A reduction
B Recommendation
C reputation
17I think the primary_factor is there＇s been so much absence lately
Acontributing
Bcausing
Caffecting
18You have a lot of creative thoughts and your enthusiam work projects is very much appreciated
A regarded with
B Bregarding with
C Cregarding
19All the team members tried their bestWe lost the game
A however
Btherefore
Csince
20The workmen want to
the number of working hours and to increase pay
Adelete
Bdecrease
C depress
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇s changeDownsizingreorganizing and cutting costsare now the norm for survivalNo industry is exempt Even the most conservative institutions are undergoing significantchange just to survive
Change management has always been an issue of debate amongst scholars how can employerscreate suitable conditions for a successful change process And what can employees do to getthrough it
Tips for dealing with change in the workplace
Make yourself aware that change happensit happens in personal lifeit happens in yourprofessional life You cannot live in the pastso denying that change could occur only makesthings more complicated for you
Stay alert in the workplace know what is happening around you When you come across cluesthat hint change is on the wayacknowledge them
·Maintain open communication channels Don＇t lay back and expect things to pass you bysmoothly You need to get acquainted with the occurring changesSeek more details from yourmanagement and peers to form an accurate understanding of the matter Be transparent and honestabout your fears dealing with the unknown is often resented and dauntingMake the pictureas clear as you can
Assess yourself Change is a time when one＇ s confidence about one＇ s skills and capabilitiesgets shaky Recognize your strengths and where you could bring them into play At the sametimestay aware of your developmental areas and work on improving those
Don＇t be stiff It will make the change process much harder if you are rigid Be flexibleenough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountain You get to the mountaintop
by taking incremental steps Step by stepyou get to the goal says Robin Sharmaone ofthe world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_Acut down on the number of workers
Breshuffle the organization
C survive
22No industry is exempt means
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
23The following questions are often discussed among scholars EXCEPT_
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
24How many suggestions does the author put forward
A4
B5
C6
25From the passagewe know that Robin Sharma is_
Aan expert on leadershipand personal success
Ba great leader
C someone who likes to play the game of Hide and Seek
2630题请根短文容判断出语句否正确正确写T 错误写P答案写答题纸
Passage 2
When Jack Welch the Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful career He became CE0in1981at the age of 45At that timeGE had a very complex organizat ional structure with cons iderably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areas If this was not the casemanagers had the options of fixing the problem selling their part icular bus inessor closing it In an effort to streaml ine the organization Welch removed the sector level and elimi nated thousands of salaried and hourly employee positions
The restructuring was fol lowed by changing the organizational cul ture and the managerial styles of GE＇ s managers 0ne such program was the Work Out (群策群力)
Groups of managers were assembled to share their views openly in threeday sessions At the beginning of the meetings the superior presented the challenges for his or her organizational unit Then the superior had to leave requesting the groups to find solutions to the problems Facilitators(会议持) helped these discuss ions On the last day the superior was presented wi th proposed solut ions He or she then had three choices to accept the proposalnot to accept it or to collect more informat ion This process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best Practices The aim was to learn from other companies how they obtained customer satisfaction how they related to their suppliers and in what ways they developed new products This helped the GE people to focus on the processes in their operations that would improve the company＇ s per formance
Jack Welch was personally involved in developing managers at GE＇ s training center in Crotonville Leaders Welch suggested are not only those who achieve results but also those who share the values of the company
26 Jack Welch retired at the age of 65 T
27 Jack Welch insisted that each of the businesses should beat least number 3in their respective area F
28 If the business could not meet Welch＇ s change requirements its manager had 3 choicesT
29 The restruc turing went before changing the organizat ional cul ture and the managerial styles of GE＇ s managers T
30 The Work Outlasted a week F
四写作（20分）
31根求写作文
Write at least 100 words about an event caused by di fferent understandings of the workplace
culture You may need to include the 5Ws and 1H elements
备注翻译
写少100 字关职场文化理解引起事件
您需包括5Ws1H元素
答There is a big difference between Chinese and Western workplace cul tures regarding salary increases The topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplace In this regard foreign companies are more open They can treat the raise as a nonemot ional thing and have a calm di scussion on the desk while Chinese bosses first of allthey usually don＇t take the initiative to raise their salary and if you say a raise they are likely to If the boss is disgusted he will consider Do you not want to do it anymore
题库三
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸1ls it possible for you to workout the plan tonight
AI’ll do that Bl think so CI＇d love to
2—How did your meeting go yesterdayactuallyit was really frustrating
ANot so good BVery good C Nothing special
3—l think things have been a bit difficult for us the last couple of monthsWe＇ve been working hard but still getting behind
AYou＇re right BI＇m afraid C I don＇t think so
4—Wil1 you help me arrange a meeting with MrBrownplease
ANono way BNoI can＇t CSorry I can＇tI have to finish my project right now
5—You＇d better not push yourself too hardYou can ask the team and listen_
AYou are right BNowe can＇t do that Cl think it will kill our time
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6She was very adaptive and soon adapted_the campus life
Awith
Bas
Cto
7A11_glitters(闪闪发光)is not gold
A which
Bthat
Cwhat
8This is the man last night
Awhom I saw him
B who Is a whim
C whom I saw
9I would recommend that you__on following through with projects
A worked
B work
Cwould work
10They weren’t too keen__the idea at first because they thought it was not practicalenough
Aof
Bon
Cin
11On hearing the news of__the major exam againthe girl burst into tears
A her having failed
Bshe failed
Cher being failed
12It is through enthusiasm and quiet intensity_we transform creativity and vision
into the technologies
A which
B
C that
13Although we can＇t compete in terms of sizeI believe we hold an advantage in terms
of dedication to customer service
Adid
B Do
C have
14on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStood
BStand
CStanding
15Without his assistanceI the research last month
Awould not have completed
Bcould not finish
C should not finish
16Fearing the reactions of top managersmiddle managers remained___0r providedoptimisticfiltered information
Asilence
Bsilent
Csilently
17I will ask them to_a new designsomething a bit more toned down
A come in
Bcome across
C come up with
18Good work good pay
Adeserves
Brequests
Cdeserts
19The responsibilities in handbook that managers have to be concerned with efficiency
and effectiveness in the work process
Aimply
Bindicate
C interrupt
20At a rough__we will take another four weeks to finish this plan
A value
B Account
Cestimate
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
In 1916a French coalmine director named Henri Fayol wrote a book entitled AdministrationIndustrielle et Generalewhich set forth five distinct functions of managing that Fayolinsisted were applicable in any industryIn the 1950＇ s management textbooks began toincorporate some of a Fayol＇s ideas into their contentand todaymanagement courses stilluse many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereItfirst requires managers to be aware of challenges facing their businessesand then it requiresmanagers to forecast future business and economic conditionsThey then formulate objectivesto reach by certain deadlines and decide on steps to reach themThey reevaluate their plansas conditions change and make adjustments as necessary
0rganizing
Managers organize by bringing together physicalhuman and financial resources to achieveobjectivesThey identify activities to be accomplishedclassify activitiesassign activitiesto groups or individualscreate responsibilities and delegate authorityThey then coordinateeverything so operations run smoothly
Leading
Leading requires managers tomotivate employees to achieve business objectives and goalsItrequires the use of authority to achieve those ends as well as the ability to communicateeffectivelyEffective leaders can influence their personnel to view situations from theirperspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goals Italso requires managers to be able to identify sources of deviation from successful
accomplishment and to provide a corrective course of action Managers first establish objectivesand goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do businessand make profitsSome distinct features of the staffing function arer
lt puts the right man in the right job
It is an ongoing activity as employees keep leaving and joining the companythey alsoretire from time to time leaving empty places in various positions
Efficiency is a prime focus of this function as managing people is the toughest job thereiseverything must be accounted forleavespaymentsbenefitsmedical allowancessocialsecurity accounting and much more
21What is the main idea of this passage
ATo introduce some of the author＇s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
22What are the influence of Fayol＇s book Administration Industrielle et Generale
AIt is of no influence at all for today
BIt is nearly forgotten by the world
Clt is still great effect on current management courses
23Which step of managing refers to bring staff together and tell them what to do
ALeading
BOrganizing
cStaffing
24Which item in Chinese below has not mentioned as things needed to take care for peoplemanagement
A住房公积金
B医疗补贴
C请假
25In the step ofmanagers need to find out obstacles in the course of achieving company＇s objectives and goals
A contro1ling
Bleading
Cplanning

2630题请根短文容判断出语句否正确正确写T 错误写F 答案写答题纸
Passage 2
When you think of team building do you immediately picture your group off at a resort
playing games or hanging from ropes Traditionally many organizat ions approach team bui lding in this way but then they wonder why that wonderful sense of teamwork that has been di spl ayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I＇ m not averse to retreats planning sess ionsseminars and team building activitiesin
fact I lead thembut they have to form part of a much larger teamwork effort You will not build teamwork byretreating as a group for a couple of days each year instead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processes Provide training in systematic methods so the team expends its energy on the project not on trying to workout how to work together as a team to approach the probl em
Hold department meetings to review projects and progress to obtain broad input and to coordinate shared work processes If there is friction between team members examine the work processes they mutually own the problem is not usually their personalities instead it is often the fact that the team members haven＇ t agreed on how they will deliver a product or serviceor the steps required to get something done
● Build fun and shared occasions into the organization＇ s agendahold pot luck lunchestake the team to a sporting eventsponsor dinner sat a local restaurant go hiking or go to an amusement park Hold a monthly company meeting sponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meet ings these help team members get to know
each other share details about each other＇ s lives and have a laugh together
● Celebrate team successes publicly There are many ways you could do this for ins tance by buying everyone the same Tshirt or hat putting team member names in a draw for company merchandise and gift certificates The only thing limiting you is your imaginat ion
If you do the types of teanwork building listed above you＇ 11 be amazed at the progress
you will make in creating a teamwork culture a culture that enables individuals to contr ibute more than they ever thought possible together
26 Team building event is traditionally related to playing games at resort T
27 The author claims that playing games together is as important as forming teams to solve
real work issues and to improve real work processes for team building F
28Retreat in the first paragraph means withdrawal of troops after a defeat F
29 Ice breaking motivates team members to compete with each other F
30A good teamwork culture enables individuals to make more efforts together T
四写作（20分）
31根求写作文
Write at least 100 words about an event caused by di fferent understandings of the workplace
culture You may need to include the 5Ws and 1H elements
备注翻译
写少100 字关职场文化理解引起事件
您需包括5Ws1H元素
答There is a big difference between Chinese and Western workplace cul tures regarding salary increases The topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplace In this regard foreign companies are more open They can treat the raise as a nonemot ional thing and have a calm di scussion on the desk while Chinese bosses first of allthey usually don＇t take the initiative to raise their salary and if you say a raise they are likely to If the boss is disgusted he will consider Do you not want to do it anymore
题库四
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1—Is it possible for you to work out the plan tonight
AI＇11 do that B l think so C I＇d love to
2How did your meeting go yesterday
actuallyit was really frustrating
A Not so good B Very good c Nothing special
3 l think things have been a bit difficult for us the last couple of months___We＇ve been working hard but still getting behind
A You＇re right B I＇m afraid c I don＇t think so
4 Will you help me arrange a meeting with Mr Brownplease
A Nono way B NoI can＇t c Sorry I can＇t I have to finish my project rig ht now
5 You＇d better not push yourself too hard You can ask the team and listen
A You are right B Nowe can＇t do that C l think it will kill our time
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项井答案序号写答题纸
6She is very adaptive and soon adapted to the campus life
Awith
Bto
C as
7All_glitters(闪闪发光)is not gold
Athat
Bwhich
Cwhat
8This is the man
last night
A whom I saw him
B who I saw him
Cwhom I saw
9Wendy suggests that wetomorrow
A should go
Bshall go
Cwill go
10By the end of the yearthe sales plan for the next year—
Awill be made
Bwill have been made
Chave been made
11In high schoolI am equally comfortable_as a member of a team and independently
Ato work
B Working
C work
12On hearing the news of__the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
13—Who should be responsible for the accident The bossnot the workersThey just carried out the order__
Aas are told
Bas told
Cas they told
14My leather shoes cost me_the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
15Without human resources no organization can__the groundlet alone do business and
make profits
A get off
B get up
C get on
16He＇s left nowbut productivity hasn＇t__that much
Acarried on
Bcaught up
C picked up
17They__all their computing workiethey arrange for some outside company to do thework
Aoutsource
Boutside
C outsell
18The leader_at creating opportunities to provide rewardsrecognition and thanksto his or her staff
Aexceeds
Bexcellent
Cexcels
19You can＇t__to sit back even though it might be tempting
Aafford
Bstand
C beat
20At a rough_we will take another four weeks to finish this plan
Avalue
Bestimate
C Account
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
The meaning of communicationgoes a lot deeper than people often thinkCommunicationis about conceivingsendingreceivingand interpreting messages as well as confirmingreception of these messagesA failure at any point in this chain can result in ineffectivecommunication
Ineffective communication can be disastrous There is a famous story of a British ArmyCommander who sent the messageSend reinforcements we＇re going to advance back to his CommandCenter through along chain of subordinates When the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcementsnever arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying toplay Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you startedwith will be the one you end with
In a businessthere are three main types of communication failure Each has its ownindicative signs
The first type is a known as allocative failureThis occurs when a firm is not gatheringenough intelligence about its market or(most often) the information is not reaching the rightpointsThe firm will not be allocating resources in step with the shifts in demandIf demandis rising but the firm is suffering from allocative comunication failurethen stocks willfall and there will be understaffingIf the inverse happensthere will be a surplus of stocksand over staffing
The second type is executive failure where communication to trigger specificeventsactions is either latelacking or in errorThe symptoms of this area general loss ofdirection in the company or departmentsa loss of coordination and an increase in complaintsfrom customers as things happen late or not at all
The final type is human failureThis occurs when the general culture of a business orthe relationships between particular individuals or departments do not foster effectivecommunicationThis leads to alienated staffan increase in staff turnoveran increase inabsenteeism and general frustration among staffCreativityespecially that which takes placeacross departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in thecommunication chain
AConceiving
BSending
C Receiving
23What is Chinese whi spers
AWho whispers in Chinese
BA game to pass message around in a whisper
cChinese people who don＇t normally talk very loudly
24Allocative failure does NOT happen when_
Athe right information goes to the right place
B a company gathers false information
Cthe correct information is not received by the right department or person
25According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
2630题请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
t＇ s no secret that good leaders are also good communi cators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don＇ t communicate in a clear credible and authentic way Here are 5essential communicat ion practices of effective leaders
1Mind the saydo gap Trust is the bedrock of effective leadership your behavior is your
single greatest mode of communication and it must be congruent wi th what you say If your act ions don＇ t align with your words you a restoring up trouble for the future
2 Make the complex simple Effective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and cus tomers can grasp and act upon The most important
thing is to clarify what you want to saylookout for technical jargon and avoid bus iness speakwhich add complexity Say what you mean in as few words as possible
3 Find your own voice Use language that＇ s distinctly your own let your values come through in your communicat ion Correct use of language and grammar are important of course but don＇ t become overly fixated on eloquence for eloquence＇ s sake concentrate on being distinct and real People want real people respect real people follow real
4 Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don＇ t hide behind a computer and only interact with people electronically see them face to face and voice to voiceand interact with them in a realsubstantial way In today＇ s envi ronment where people are often burned outit＇ s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇ re engaged and that you care about them and their work
5 Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others maybe reluctant to express their real opinions to you directly You won＇ t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26 Communication and leadership don’ t always go hand in hand F
27 The say do gap happens when people mi sunderstand their leader＇ s intent ion F
28 Using technical jargon makes a leader convincing F
29 Communicating sincerely is always the best T
30 Observation is as important as comunicat ion when you want to know what people really think T
四写作（20分）
31根求写作文
Write a composition with at least_ 100 words _on My Dream Job Your writing should inc lude the fol lowings
(1) position cus tomer service representative
(2) ability communication and customer service skills
(3) reason an expert in the product line and strong relationships with cus tomers
备注翻译
理想职业写篇少100 字作文您作品应包括容
(1)职位客服代表
(2)力沟通客户服务力
(3)原产品线专家客户关系密切
答Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listening verbal expression and interpersonal skills
SecondlyI am good at having a clear understanding of myself othersand the situation in the process of communication clarifying my communication goals and being good at unders tanding the thoughts and feelings of others
Third I have certain professional skills As a customer service officerI can send the technology to users after the company＇s products are sold so as to better serve the society
题库五
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸1—This project is too big for me to finish on time
APlease dome a favor BYou may ask for help CI＇1l give you a hand
2I＇dlikeawakeupcallat700amplease—OK
A you will certainly make it BI’11 make sure you get one C just do what you like
3Terribly sorry to interruptbut may I use your dictionaryYes
Aof course Bit doesn＇t matter cno hurry
4l think l have made a great mistake
AI don＇t think so You really made an error Bl don＇t think soIt＇s really terrible
c I don＇t think soIt＇s not your fault
5I＇d like to have this film developed
AWhat＇s it BMay I help you Cwhat do you want
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6there is smokethere is fire
AIf
BWhen
CWhere
7The Human Resource Managing Department at Honda is given specific instructions__employthe best possible workers
Ahow to
Bon what to
Con how to
8Creativityespecially_which takes place across departmental boundariesis likely
to suffer hugely as team synergy slips
Athat
Bthose
C
9On hearing the news of the major exam againthe girl burst into tears
Aher having failed
B she failed
C her being failed
10It is through enthusiasm and quiet intensity we transform creativity and vision
into the technologies
Athat
B
Cwhich
11I would recommend that you__on following through with projects
Aworked
Bwork
Cwould work
12__the importance of English we should put more effort into it and try to learn itwell
AGave
BGiving
CGiven
13He will write to me as soon a she_home
Awill have returned
Breturns
Cwil1 return
14Linda walked at the headby her colleagues
Afollowed
Bfollowing
Cto follow
15___we can＇t compete in terms of sizeI do believe we hold an advantage in terms ofdedication to customer service
ATherefore
BBut
CA1though
16We＇ve asked the designers we used before to__up with some designs for us
Acome
Bhurry
C get
17An agreement was reached on the__of mutual respect and mutual interest
Abasic
Bbase
C basis
18A11 the_guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
19Please ask the solicitor what his__would be to take the case to court
Afare
Bfee
Csalary
20You can＇t__to sit back even though it might be tempting
Aafford
Bstand
Cwilling
三阅读理解(题4分40分)
2125题阅读列短文AB C三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇ s one word that captures the essence of what is occurring in the world today
it＇ schangeDownsizingreorganizing and cutting costs are now the norm for survival No industry is exempt Even the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process And what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happens it happens in personal life it happens in your
professional life You can not live in the past so denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around you When you come across clues that hint change is on the way acknowledge them
●Maintain open communication channels Don＇ t lay back and expect things to pass you by smoothly You need to get acquainted with the occurring changes Seek more details from your management and peers to for man accurate understanding of the matter Be transparent and honest about your fears dealing with the unknown is often resented and daunting Make the picture as clear as you can
● Assess yourself Changei sat imewhenone＇ sconfidenceaboutone＇ sskillsand capabilities gets shaky Recognize your strengths and where you could bring them into play At the same t ime stay aware of your developmental areas and work on improving those
●Don＇ t be stiff It will make the change process much harder if you are rigid Be flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledge and what news skills you need to acquire
●Stay optimistic Keepapositiveatti tudeanddon＇ tletyoursel fdrowninuncertainty Involve
yourself in the new process locate yourself properly in the new scenario AdjustYou can＇ t get to the top of Everest by jumping up the mountain You get to the mountaintop by taking incremental steps Step by step you get to the goalsays Robin Sharma one of the world＇ s mostsought after leadership and personal success experts
21 Enterprises carryout downsizing reorganizing and cutting costs in order to_
A survive
Bcut down on the number of workers
C reshuffle the organization
22No industry is exempt means_
ANo industry is an example
B No industry is an except ion
C Not every industry can be exempted
23 The following questions are often discussed among scholars EXCEPT_
A How can bosses create favorable conditions for change
B How can productivity be increased
C What can workers do to get through change
24 How many suggestions does the author put forward
A4
B5
C6
25 From the passage we know that Robin Sharma is_
A an expert on leadership and personal success
Ba great leader
C someone who likes to play the game of Hide and Seek
2630题请根短文容判断出语句否正确正确写T 错误写F 答案写答题纸
Passage 2
In competitive markets1 eaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfaction greater employee satisfaction contributes to hi gher performance hi gher performance impacts improved client outcomes improved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant at tention Such cultures are dependent on leadership vision and values
An effective leader sets the tone for the team encourages a positive workplace cul ture an disable to bring about cultural change
Workplace culture is made up of the shared atti tudesbeliefs behaviors values and expectations that influence the way people work in the workplace It isthe way we do things around here
Some cul tural aspects are understood by all and are obvious such as turning up for wok on time while others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace There are also factors out of their control such as slumps in global prices or a change in demand and supply The company canhowever control how they respond to these factors
Those companies that do create positive workplace env ironments develop a reputation in their community as being ＇good to work for’ and have a competitive edge Not only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of them They are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positive the direction and actions of the business must be consistent with the core values of the people in the workplace The people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business cul ture
26A positive work culture will give workers more sat isfaction T
27 Positive cultures have a lot to do with leadership vision and values T
28 The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive F
29 In competitive marketsleaders are under more and more pressure to keep a positive work cul ture T
30 Positive work culture can be built in a short period of time F
四写作（20分）
31根求写作文
Write at least 120 words about an event caused by different unders tandings of the workplace culture You may need to include the 5Ws and 1H elements (Who WhenWhereWhyWhat and How)
备注翻译
写少120 字关职场文化理解引起事件
您需包括5W1H元素(谁时什什 )
答In Chinese and Western workplace cul tures the understanding of work is significantly different Foreign companies generally believe that hiring an employee is to work for him and earn money for himself so treat employees well while Chinese bosses generally think I hire someone and take my salary so I have to listen to mework for meThis different understanding of the nature of work may lead to completely different work attitudes for employees at work
题库六
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1I think things have been a bit difficult for us the last couple of months_we＇ve been working hard but still getting behind
AYou＇re right BI＇m afraid CI don’t think so
2—How can you explain the latest situation_l know it is all my fault
ASorry BExcuse me CI＇m afraid
3Do you mind if I use vouchers to spend in a restaurant
AYesplease BNot at allGoa head CNo thank you
4I＇m going to Beijing for a few daysl wish I could go with you
AIt doesn＇t matter BForget it CI really envy you
5The Auto Show in the City Stadium has been canceledOhno_
AWhat a pity BIt doesn＇t matter CIt＇s not interesting at all
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6AT&T found that employees with better planning and decisionmaking skills were to be
promoted into management jobs
Amore likely
Bmore like
Cmore unlikely
7_managers spend most of their time in facetoface contact with othersbut they
spend much of it obtaining and sharing information
ANot only
B Do not only
C Not only do
8his angerthe employees called him Mr Thunderbut they loved him
ABecause
BIn spite of
C Due to
9_clearly communicate with and actively listen to employees is essential to improve
their performance
ABe able to
BBeing able
CBeing able to
10I believe that I have a lot to contribute___a team environmentand am comfortablein both leadership and player roles
Ato
Bwith
Cfor
11Compared_EnglishChinese is generally believed to be more difficult to learn
A with
Bfrom
C against
12___the importance of Englishwe should put more effort into it and try to learn itwe11
AGave
BGiving
CGiven
13on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStanding
BStand
cStood
14There is no__the fact that he is the best student in the class
Adeny
Bdenies
Cdenying
15Her desire for the_of a beautiful town reina in ed
Acreate
Bcreation
Ccreated
16Every time I tried to say somethinghe would_to something else
A move off
B move on
C move over
17To build the reservoir(水库)thousands of people have to be_
Arelocated
B Repeated
Creopened
18Good work good pay
Adeserves
Brequests
Cdeserts
19At a rough__we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
20Even the best continually seek ways to_their skil1s
Asharp
Bsharpener
Csharpen
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇ s one word that captures the essence of what is occurring in the world todayit＇ schangeDownsizing reorganizing and cutting costs are now the norm for survival Noindustry s exempt Even the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amougst scholars how can employers create suitable conditions for a successful change process And what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happens it happens in personal life it happens in your
professional life You can not live in the past so denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around you When you come across c lues that hint change is on the way acknowledge them
●Maintain open comunicat ion channels Don＇ t lay back and expect things to pass you by smoothly You need to get acquainted with the occurring changes Seek more details from your management and peers to for man accurate understanding of the matter Be transparent and honest about your fears dealing with the unknown is often resented and daunting Make the picture as clear as you can
● Assess yourse1f Changei sat imeshenone＇ sconfi denceaboutone＇ sskill sand capabilities gets shaky Recognize your strengths and where you could bring them into playAt the same timestay aware of your deve lopmental areas and work on inproving those
Don＇ t be stiff It will make the change process much harder if you are rigid Be flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledge and what nevs skills you need to acquire
●Stay optimistic Keepapositiveatti tudeanddon＇ tletyoursel fdrowninuncertainty Involve yourself in the new process locate yourself properly in the new scenario AdjustYou can＇ t get to the top of Everest by jumping up the mountain You get to the mountaintop by taking incremental steps Step by step you get to the goalsays Robin Sharma one of the world＇ s mostsought after leadership and personal success experts
21 Enterprises carryout downsizing reorganizing and cutting costs in order to_
A survive
B cut down on the number of workers
C reshuffle the organizat ion
22No industry is exempt means_
ANo industry is an example
B No industry is an except ion
C Not every industry can be exempted
23 The following questions are often discussed among scholars EXCEPT
A How can bosses create favorable conditions for change
B How can productivity be increased
C What can workers do to get through change
24 How many suggestions does the author put forward
A4
B5
C6
25 From the passage we know that Robin Sharma is
A an expert on leadership and persona l success
B a great leader
C someone who likes to play the game of Hide and Seek
26 30题请根短文容判断出语句否正确正确写T 错误写F 答案写答题纸
Passage 2
When Jack Welchthe Chairman and CE0 at General Electric(GE) retired in 2001 he could look back at a very successful career He became CE0in1981at the age of 45At that time GE had a very complex organizational structure with cons iderably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areas If this was not the case managers had the options of fixing the problemselling their particular businessor closing it In an effort to streamline the organizationWelch removed the sector level andel iminated thousands of salaried and hourly employee posi tions
The restructuring was followed by changing the organizat ional culture and the managerial styles of GE＇ s managers One such program was the Work Out (群策群力) Groups of managers were assembled to share their views openly in threeday sess ions At the beginning of the meet ingsthe superior presented the challenges for his or her organizat ional unit Then the super ior had to leave requesting the groups to find solutions to the problems Facilitators(会议持) helped these di scussions 0n the last day the superior was presented with proposed solutions He or she then had three choices to accept the proposal not to accept it or to collect more information This process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best Practices The aim was to learn from other companies how they obtained customer satisfaction how they related to their suppliers and in what ways they developed new products This helped the GE people to focus on the processes in their operations that would improve the company＇ s per formance
Jack Welch was personally involved in developing managers at GE＇ s training center in Crotonville LeadersWelch suggested are not only those who achieve results but also those who share the values of the company
26 Jack Welch retired at the age of 65 T
27 Jack Welch insisted that each of the bus inesses should beat least number 3in their respective area F
28 If the business could not meet Welch＇ s change requirements its manager had 3choicesT
29 The res tructuring went before changing the organi zational cul ture and the managerial styles of GE＇ s managers T
30 The Work Outlasted a week F
31根求写作文解会议日程容根信息制定会议日程安排
The structure of a meeting agenda
(1)Title of the meeting
(2)Time of the meeting
(3)Place of the meeting
(4)People who will attend the meting

Meeting Agenda
The First Participants Meeting of Expo(exposition)2010 Shanghai China Wednesday Oct 202008 Day One Sofitel Jin Jiang Oriental Hotel Exhibitor
09 00 Arrival registration picking up meeting kits
09 40 Watching Expo image videofilm(10m)
10 05 Tea break(15m) (2F Entrance)
10 20 Report on the organizational structure and preparatory progress of Expo
12 00 Work lunch (buffet)
题库七
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1Is it possible for you to workout the plan tonight
AI＇11 do that BI think so cI＇d love to
2—How did your meeting go yesterday_actuallyit was really frustrating
ANot so good BVery good CNothing special
3I think things have been a bit difficult for us the last couple of in on ths_we＇ve been working hardbut still getting behind
AYou＇re right BI＇m afraid CI don＇t think so
4—Will you help me arrange a meeting with MrBrownplease
ANono way BNoI can＇t CSorry I can＇tI have to finish my project right now
5You＇d better not push yourself too hardYou can ask the team and listen
AYou are right BNo we can＇t do that Cl think it will kill our time
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6The team creates an environment_people are comfortable in communicatingadvocating
positionsand taking action
Athat
B Which
Cin which
7If I take the time to talk with my manager at the beginning of a projectwe___offto a great start on the same page
Acan get
B have got
Cget
8They have come to the conclusion__ this winter will be even colder than before
Athat
Bfor
C which
9On hearing the news of___the major exam again the girl burst into tears
A her having failed
Bshe failed
Cher being failed
10The reason
he was absent from class yesterday was that he was ill and hospitalized
Afor
Bwhy
C that
11In high schoolI am equally comfortable__as a member of a team and independently
Ato work
Bworking
C work
12—Who should be responsible for the accident
The bossnot the workersThey just carried out the order_
Aas are told
Bas told
Cas they told
13My leather shoes cost me_the last pairs 1 bought
Athree times as
Bthree time as
Cthree times as much as
14Without human resourcesno organization can the groundlet alone do business and
make profits
Aget off
Bget up
Cget on
15We with achievement
Adone
Bare obsessed
Ccatch up
16Current opinion among politicians is that she is_ stands for her principles
A encourage
Bcourage
Ccourageous
17Good work good pay
Adeserves
B Requests
Cdeserts
18At a rough_ we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
19To build the reservoir(水库)thousands of people have to be_
Arelocated
B Repeated
Creopened
20We need_comm uni cation skills listen carefullythink before you speak and manage
conflicts diplomatically
Aoutstanding
Bplain
Cgeneral
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The meaning ofcommunication goes a lot deeper than people often think Communicat ion s about conceiving sending receiving and interpreting messages as well as confi rming reception of these messagesA failure at any point in this chain can result in ineffective communicat ion
Ineffective communication can be di sastrous There is a famous story of a British Army Commander who sent the messageSend reinforcements we＇ re going to advance back to his Command Center through along chain of subordinates Then the message final ly reached the Command Centerit hadmutated to becomeSend three and four pence we＇ re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers wi th more than 20 people It is highly unl ikely the same message you started with will be the one you end with
In a business there are three main types of conmunication failure Each has its own indicative signs
●The first type is known as allocative failure This occurs when a firm is not gathering
enough intelligence about its market or (most often)the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be understaffing If the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either late lacking or in error The symptoms of this area general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failure This occurs when the general culture of a business or he relat ionships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
21 Confirming reception of the sent messages means
A the messages are sent to right receivers
B the messages are correctly understood
C the messages are correctly understood by right receivers
22 In the famous British Army Commander story which step probably did NOT go wrong in the communication chain
A Conceiving
B Sending
C Receiving
23 What is Chinese whispers
A Who whispers in Chinese
BA game to pass message around in a whi sper
C Chinese people who don＇ t normally talk very loudly
24 Allocative failure does NOT happen when
A the right information goes to the right place
Ba company gathers false informat ion
C the correct information is not received by the right department or person
25 According to the passage which of the folloring cases does NOT belong to human fai lure
A Decreasing creativity across departments
B Inadequate communicat ion between depar tments
C Increasing cus tomer complaints
2630题请根短文容判断出语句否正确正确写T 错误写P答案写答题纸
Passage 2
Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn＇ t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smart phone battle because of divergent shared fears among the company＇ s middle and top managers which led to company wide inertia that left it powerless to respond to Apple＇ s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that fri ghtened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company＇ s top managers had a terrifying reputation Some members of Nokia＇ s board and top management were descr ibed asextremely temperamentaland they regularly shouted at peopleat the top of their lungs
It was very difficult to tell them things they didn＇ t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered information Thus middle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake chal lenging assi gnments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel se lection This led middle managers to over promise and under deliver One middle manager told us that you can get resources by promising something earlier or promising a lot It＇ s sales work
Whi le modest fear might be healthy for motivation abusing it can be like overusing a drugwhich risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia＇ s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organi zation
26 Nokia lost the smart phone battle because its technology is not as good as that of AppleF
27 Nokia＇ s middle managers were frank to tell the truth but the top ones didn＇t listen to them F
28 Nokia＇ s top managers were too moody to hear anything good but harsh T
29 Middle managers in Nokia delivered results more than they promised earlier F
30 Nokia＇ s top managers should have had better conversation techniques to encourage internal coordination and truthT
四写作（20分）
31根求写作文
Write at least 100 words about an event caused by di fferent unders tandings of the workplace culture You may need to include the 5Ws and 1H elements (whowhenwhere whywhat and how)
备注翻译
写少120字关职场文化理解引起事件
您需包括5W1H元素(谁时什 什)
答In company workplace culture there is a big difference between Chinese and Westerners in terms of communicative language Chinese people mostly useHave you eaten Where are you going and so on when meeting each other every day which reflects a kind of int imacy between people But for Westerners this way of greeting will make the other party feel suddenembarrassed and even unpl easantbecause Westerners will understand this kind of questioning as a kind of interrogation and feel that the other party is asking about their private life If you don＇ t understand this difference between Eastern and Western cul tures unnecessary contradictions will arise
题库八
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1Is it possible for you to workout the plan tonight
AI think so BI＇1l do that CI＇d love to
2—Don＇t forget to come to our party this weekend
A Not at all BYou are welcome CSureSee you
3—We could let some of the staff work from home_That＇s a good idea
ADo you have any good ideas BWhat do you think of it CIs there anything else
4How did your meeting go yesterday __actuallyit was really frustrating
AVery good BNot so good CNothing special
5—Will you go on a picnic with us tomorrow
AYesbut I＇ll have English classes BSorryI have an appointment with Dr Brown CI＇m afraid I have no idea
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6AT&T found that employees with better planning and decisionmaking skills were__to be promoted into management jobs
Amore likely
Bmore like
Cmore unlikely
7__managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
ANot only
B Do not only
CNot only do
8There is no__the fact that he is the best student in the class
Adeny
Bdenying
Cdenies[
9Effective leaders distill complex thoughts and strategies into simplememorable terms colleagues and customers can grasp and act upon
A when
Bthat
C who
10It is through enthusiasm and quiet intensity__we transform creativity and visioninto the technologies
Athat
B
C Which
11Compared__EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
C against
12___the importance of Englishwe should put more effort into it and try to learn itwell
AGave
BGiving
CGiven
13He will write to me as soon a she home
Awill have returned
Breturns
Cwill return
14Linda walked at the head_by her colleagues
Afollowed
Bfollowing
Cto fo11ow
15After days of investigationthe police were_reality
Aattempting
B approving
Capproaching
16Every time I tried to say somethinghe would _to something else
Amove off
Bmove on
Cmove over
17He＇s left nowbut productivity hasn＇t that much
Acarried on
B caught up
C picked up
18They_all their computing workiethey arrange for some outside company to do the work
A outsource
Boutside
C outsell
19The leader at creating opportunities to provide rewardsrecognition and thanks
to his or her staff
Aexceeds
Bexcellent
Cexcels
20you can＇t__to sit backeven though it might be tempting
Aafford
Bstand
C Bear
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
lf there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for surviva1Noindustry is exemptEven the most conservative institutions are undergoing significant changejust to survive
Change management has always been an issue of debate amongst scholars how can employerscreate suitable conditions for a successful change process And what can employees do to getthrough it
Tips for dealing with change in the workplace
·Make yourself aware that change happens it happens in personal lifeit happens in yourprofessional lifeYou can not live in the pastso denying that change could occur only makes
things more complicated for you
Stay alert in the workplace know what is happening around youWhen you come across cluesthat hint change is on the wayacknowledge them
Maintain open communication channels Don＇t lay back and expect things to pass you bysmoothlyYou need to get acquainted with the occurring changesSeek more details from yourmanagement and peers to for man accurate understanding of the matterBe transparent and honestabout your fears dealing with the unknown is often resented and dauntingMake the pictureas clear as you can
·Assess yourself Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities getsshakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
· Don＇t be stiffIt will make the change process much harder if you are rigidBe flexibleenough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
·Stay optimistic Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolveyourself in the new process locate yourself properly in the new scenarioAdjust
You can’t get to the top of Everest by jumping up the mountainYou get to the mountaintopby taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone ofthe world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_
Acut down on the number of workers
Breshuffle the organization
C survive
22No industry is exempt means_
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
23The following questions are often discussed among scholars EXCEPT_
AHow can bosses create favorable conditions for change
BHow can productivity be increased
C What can workers do to get through change
24How many suggestions does the author put forward
A4
B5
C6
25From the passagewe know that Robin Sharma is
Aan expert on leadershipand personal success
Ba great leader
C someone who likes to play the game of Hide and Seek
2630题请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
It＇s no secret that good leaders are also good communicators Indeed communication and
leadership are inextricably tied How can you galvanize inspire or guide others if you don＇ t communicate in a clear credible and authentic way Here are 5essent ial communi cat ion practices of effective 1 eaders
1Mind the saydo gap Trust is the bedrock of effective leadership your behavior is your single greatest mode of communication and it must be congruent wi th what you say If your actions don＇ t align with your wordsyou a restoring up trouble for the future
2 Make the complex simple Effective leaders distill complex thoughts and strategies into simplememorable terms that coll eagues and customers can grasp and act upon The most important thing is to clarify what you want to saylookout for technical jargon and avoid bus iness speakwhich add complexity Say what you mean in as few words as possible
3 Find your own voice Use language that＇ s distinctly your own let your values come through in your communication Correct use of 1 anguage and grammar are important of course but don＇ t become overly fixated on eloquence for eloquence＇ s sake concentrate on being distinct and real People want real people respect real people follow real
4 Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don＇ t hide behind a computer and only interact with people electronically see them face to face and voice to voiceand interact with them in a realsubstantial way In today＇ s environment where people are often burned outit＇ s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇ re engaged and that you care about them and their work
5 Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then ] listen with both their eyes and theirears Because you are in a position of authority others maybe re luctant to express their real opinions to you directly You won＇t always get direct feedback so you need to also be able to read between the lines and look for the non verbal cues
26 Communication and leadership don＇ t always go hand in hand F
27 The saydo gap happens when people mi sunderstand their leader＇ s intent ion F
28 Using technical jargon makes a leader convinc ing F
29 Communicating sincerely is always the best T
30 Observation is as important as communication when you want to know what people really think T
四写作（20分）
31题根写作求写出篇作文
Write at least 100 words about an event based on the following information You may need the 5Ws and l H elements (whowhen where why what and how)
备注翻译
根信息写出少100 单词描述 事件
您需5Ws 1 H元素(谁时 里什什)

答Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York(via Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46 328 tonsshe was the largest ship afloat (882 feet long 92 feet wide8 decks rising to the height of an l1storey building ) Four days and seventeen hours after the voyage began at 11 40 p m on Sunday 14 April she hit an iceberg and was badly damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic＇s wireless distress calls 5 8 miles away arrived at the scene and began picking up survivors
题库九
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1Terribly sorry to interrupt but may I use your dictionary—Yes
Aof course Bit doesn＇t matter Cno hurry
2Do you mind if I use vouchers to spend in a restaurant
AYes please BNot at allGoa head CNo thank you
3l think I have made a great mistake
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
C l don＇t think soIt＇s not your fault
4Id like to have this film developed
AWhat＇s it BMay I help you CWhat do you want
5JackI＇d like to have your opinions about my written report__But I have one suggestion
AThat＇ s a good idea BYou are too modest CIt looks fine to me
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6l would recommend that you_on following through with projects
A worked
Bwork
Cwould work
7The Human Resource Managing Department at Honda is given specific instructions employ
the best possible workers
A how to
Bon what to
Con how to
8Creativityespecially__which takes place across departmental boundariesis likely
to suffer hugely as team synergy slips
Athat
Bthose
C
9Companies are interested in your soft skills they are in your hard skills
Aso that
B as as
C not until
10The majority of these team challenges_anywhere
Acan deliver
B are delivered
C can be delivered
11The demands and requirements placed on the CE0 of Sony are different from on the
manager of your local Wendy＇s restaurant
Athese
Bthose
Cwhich
12Who was the meeting
Achairing
Bleading
Ccharging
13What you need to do is to keep things short and sweetjust the
A questions
Btopics
Chighlights
14Supervisors should__their employees in twoway communication so that understandingtakes place
Aenable
Bengage
C encourage
15Even the best continually seek ways totheir skills
Asharp
B Sharpener
Csharpen
16Current opinion among politicians is that she is__stands for her principles
Aencourage
Bcourage
Ccourageous
17Good work_good pay
Adeserves
Brequests
C deserts
18At a rough we will take another four weeks to finish this plan
Avalue
Bestimate
C account
19To build the reservoir(水库)thousands of people have to be_
Arelocated
Brepeated
C reopened
20We need communication skills listen carefullythink before you speak and manage
conflicts diplomatically
Aoutstanding
B plain
C General
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
lf there＇ s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNoindustry is exempt Even the most conservative institutions are undergoing significant changejust to survive
Change management has always been an issue of debate amongst scholars how can employerscreate suitable conditions for a successful change processAnd what can employees do to getthrough it
Tips for dealing with change in the workplace
·Make yourself aware that change happens it happens in personal lifeit happens in yourprofessional lifeYou can not live in the pastso denying that change could occur only makesthings more complicated for you
·Stay alert in the workplace know what is happening around youWhen you come across cluesthat hint change is on the wayacknowledge them
·Maintain open communication channelsDon’t lay back and expect things to pass youby smoothlyYou need to get acquainted with the occurring changes Seek more details from yourmanagement and peers to for man accurate understanding of the matterBe transparent and honestabout your fears dealing with the unknown is often resented and dauntingMake the pictureas clear as you can
Assess yourself Changeisatimewhenone＇ sconfidenceaboutone＇sskillsand capabilities getsshakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
·Don＇ t be stiffIt will make the change process much harder if you are rigidBe flexibleenough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
Stay optimistic Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolveyourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintopby taking incremental stepsStep by stepyou get to the goal says Robin Sharmaone ofthe world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_
Acut down on the number of workers
Breshuffle the organization
C survive
22No industry is exempt means_
ANo industry is an exception
BNo industry is an example
C Not every industry can be exempted
23The following questions are often discussed among scholars EXCEPT__
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
24How many suggestions does the author put forward
A4
B5
C6
25From the passage we know that Robin Sharma is_
Aan expert on leadershipand personal success
Ba great leader
C someone who likes to play the game of Hide and Seek
2630题请根短文容判断出语句否正确正确写T错误写P答案写答题纸
Passage 2
It＇ s no secret that good leaders are also good communicators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don＇ communicate in a clear credible and authentic way Here are 5 essent ial communicat ion practices of effective leaders
(1)Mind the saydo gap Trust is the bedrock of effective leadership your behavior is your single greatest mode of communicationand it must be congruent with what you say If your actions don＇ t align with your words you a restoring up trouble for the future
(2) Make the complex simple Effective leaders distill complex thoughts and strategies into simplememorable terms that col leagues and cus tomers can grasp and act uponThe most important thing is to clarify what you want to say lookout for technical jargon and avoid bus iness speakwhich add complexity Say what you mean in as few words as possible
(3)Find your own voice Use language that＇ s distinctly your own let your values come through in your communication Correct use of language and gramnar are importantof course but don’t become overly fixated on eloquence for eloquence＇ s sake concentrate on being distinct and real People want real people respect real people follow real
(4)Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don’t hide behind a computer and only interact with people electronically see them face to face and voice to voice and interact with them in a realsubstantial way In today＇ s envi ronment where people are often burned outit＇ s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇ re engaged and that you care about them and their work
(5)Listen wi th your eyes as well as your ears Effective communication is a two way processand good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others maybe reluctant to express their real opinions to you directly You won＇ t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26 Communication and leadership don＇ t always go hand in hand F
27 The saydo gap happens when people mi sunderstand their leader＇ s intention F
28 Using technical jargon makes a leader conv incing F
29 Communicating sincerely is always the best T
30 Observation is as important as communicat ion when you want to know what people really think T
四写作（20分）
31题根写作求写出篇作文
Write at least 100 words about an event based on the following information You may need the 5Ws and l H elements (whowhen where why what and how)
备注翻译
根信息写出少100 单词描述 事件
您需5Ws 1 H元素(谁时 里什什)

答Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York(via Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46 328 tonsshe was the largest ship afloat (882 feet long 92 feet wide8 decks rising to the height of an l1storey building ) Four days and seventeen hours after the voyage began at 11 40 p m on Sunday 14 April she hit an iceberg and was badly damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic＇s wireless distress calls 5 8 miles away arrived at the scene and began picking up survivors
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