国开电大本科《商务英语4》机考总题库

国开电科商务英语4机考总题库
说明：资料整理2023年2月适2023年2月底3月初期末机考考试
第题 交际语
A01 ―Amydo you shop online often
―___________________
ANoI don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient and the price is often lower than in store
[答案]C
A02 ―Are the Project Managers linking up OK
―They seem to beyes_________
AOne of them hopes to quit now
BThere＇s been a good atmosphere at the first management meetings
CThey don＇t seem to know each other
[答案]B
A03 ―Are the Project Managers sharing information and contacts and so on
―___________________
AYesthere＇s really nothing to worry about
BYesthey hesitate to do it
CNothey are doing very well
[答案]A
A04 ―Are there any disadvantages to shopping online
―_________But I think this problem will be solved soon
AIt makes life easy
BIt takes some time for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
A05 ―Aunt Cindydo you shop online often
―___________________
ANoI don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient and the price is often lower than in store
[答案]C
A05 ―Aunt Cindydo you shop online often
―___________________
ANoI don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient
[答案]C
B01 ―________but I still have the feeling that it＇s not safe enough
―I couldn＇t agree moreThat＇s why I only do street shopping
APaying online is much unsafe than before
BPaying online is less safer than before
CPaying online is much safer than before
[答案]C
B02 ―Bettywe＇ll have a buffet party next SaturdayWill you join us
―_______SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
B03 ―But then we＇ll have to accept a Board of Directors chosen by our stockholdersWouldn＇t that limit us in many ways
―CertainlyBut if you consider the massive capital investment that we＇ll receiveyou＇ll understand that this could take our company_________
Afrom being a big firm to being one of the mediumtier players
Bfrom being a mediumtier firm to being one of the big players
Cfrom being a mediumtier firm to being one of the small players
[答案]B
C01 ―Can you tell us why you think this makes good business sense to you
―We＇ve been doing quite well on our own and we could probably survive like this for quite a few more years to comebut if we really want to take it to the next level_________
Athe board of directors needn＇t take the present economic situation into consideration
Bit＇s not necessary for us to develop the company any more
Cwe are going to have to consider finding more investors
[答案]C
C02 ―Could you be so kind as to turn down that rock n rollI＇m preparing for tomorrow＇s meeting report
―___________________
AIt＇s none of you business
BNoI don＇t think so
CSureSorry to disturb you
[答案]C
D01 ―Did you get your financial records into shape for your audit next month
―_________Keeping a strict account of all our incoming and outgoing is not an easy task
AIt seems our records are always a little incomplete
BIt＇s a piece of cake
CI＇m still working on ironing out a few problems
[答案]C
H01 ―Have you ever tried shopping online
―Nonever_________especially for clothes and shoes
AI prefer to actually see and touch what I＇m buying before I pay for it
BI prefer not to actually see and touch what I＇m buying before I pay for it
CI would rather surf online and I pay for it immediately
[答案]A
H02 ―Hellois that Sail Moving Company―___________________
AYesthis is Jack speakingThanks for callingWhat can we do for you
BYesI＇m JackThanks for callingWhat can we do for you
CYesspeakingWhat can I do for you
[答案]A
H03 ―HelloSir____________
―I＇d like to order a pizza
AWhat do you do
BHow are you
CWhat can I help
[答案]C
H04 ―Hellothis is Lucas BowenI＇d like to order some machines
―_________When do you need them
ASorryI am busy
BNo problem
CNoyou can do it online
[答案]B
H05 ―Henrywhat do you think of the new team
―_________I think the team is starting to get along quite nicely
AYesyou＇re right
BNot so good
CVery well on the whole
[答案]C
H06 ―Hey Kyleguess what The boss is sending me to Europe for a marketing seminar next month
―_________You＇ve been itching to go on a business trip for months
AI am sorry to hear that
BGreat You must be happy
CSo what
[答案]B
H07 ―How do you calculate the fee if we ask you to move the office furniture
―___________________
AWe can give you a 10 discount
BSorrywe are not available these days
CThe cost depends on the floor to move tothe distance between two places and the amount of the furniture to move
[答案]C
H08 ―How is the weather in autumn
―___________________
AI like sunny days
BIt is always sunny
CI hate it
[答案]B
H09 ―How much of a problem meeting the budget
―___________________
AThe product should finance itself
BWellit seems that we underestimated the costs
CYou only need a budget increase for the first order
[答案]B
H10 ―How was your trip to LondonJane
―___________________
AOhwonderful indeed
BBy plane and by bus
CThe guide showed me the way
[答案]A
H11 ―How would you like to go
―___________________
AI＇ll get in touch with the railroad
BI＇d like to fly to Frankfurt for a stay of two days
CI expect to depart for Frankfurt on SundaySeptember 1st
[答案]B
I01 ―___________________
―I expect to depart for Frankfurt on SundaySeptember 1stany time after 1300 pm
AHow would you like to go
BWhere shall I make hotel reservation
CWhen do you plan to leave
[答案]C
I02 ―I am going to ask for a pay rise
―___________________
AI don＇t think you are worth
BLet me pay for it
CI think you may talk to your boss
[答案]C
I03 ―I had a really good weekend at the seaside
―___________________
AOhthat＇s very nice of you
BOhI＇m glad to hear that
CIt＇s a pleasure
[答案]B
I04 ―I thought that if I could get your support firstit might make getting approval easier
―___________________
AWe will need another four thousand dollars to cover the cost
BWellyou＇ve got my support on this
CYou only need a budget increase for the first order
[答案]B
I04 ―I thought that if I could get your support firstit might make getting approval easier
―___________________
AWellyou＇ve got my support on this
BWe will need another four thousand dollars to cover the cost
CYou only need a budget increase for the first order
[答案]A
I05 ―I＇d like to have some soft drink
―___________________
AYou are welcome
BHere you are
CNoyou can＇t
[答案]B
I06 ―I＇ll also throw in the discount of 10 on your up front depositWhat do you think about this suggestion
―___________________
AOKI think we＇ve both have done our best for this
BNothe suggestion is too bad
COKyou will benefit more than us
[答案]A
I07 ―I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
Ahave no time
BI＇d rather not
CI＇d be happy to
[答案]C
I08 ―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHeywhat＇s up
[答案]C
I09 ―Is there a bank near here
―___________________
ANoI don＇t like it
BYesI saw him this morning
CYesThere is one just down the road
[答案]C
L01 ―Larry is the biggest airhead I＇ve ever metHe always makes careless mistakesand he＇s a pain to work with
―_________You＇ll always have some coworkers that are harder to work with than othersyou know
AI have the same feeling to you
BYou really have it
CYou shouldn＇t be so negative
[答案]C
L02 ―Looking at thisif my calculations are correctwe are about five thousand dollars over budget
―That＇s right_________
AIt will cost about eight percent more than initially projected
BWe will need another four thousand dollars to cover the cost
CIt＇s going to cost about five thousand more to complete the first order
[答案]C
O01 ―Okay thenso to confirma 6 discount but you pay all the shipping and installation costs
―_________I＇ll call you tomorrow
ASorryit＇s not clear
BThat sounds all right
CSorrywe didn＇t discuss about that
[答案]B
O02 ―Okaywhat is the decision
―As you knowwe have been a privately heldfamilyowned company for over 120 years_________
Aand I think it definitely has a bright future
Bbut it may be time to consider some major changes
Cbut the company faces tough competition
[答案]B
S01 ―___________________
―Sureno problemFirstgo see Cindy and tell her where you＇re going and when
ACan you fill me in
BWill I use the card for everything
CWill the company reimburse everything
[答案]A
S01 ―___________________
―Sureno problemFirstgo see Cindy and tell her where you＇re going and when
AWill the company reimburse everything
BWill I use the card for everything
CCan you fill me in
[答案]C

S02 ―Some friends say when they get the article_________
―That happensSo close quality control is needed to avoid eshoppers＇ fraud
Ait＇s quite different from what they saw on the website advertisement
Bit＇s quite same to what they saw on the website advertisement
Cit＇s easy to lose personal information
[答案]A
T01 ―Thanks for inviting meJohnbut I＇ve already made other plans
―_________Maybe another time
AI hope you enjoy it
BThat＇s good
COh I＇m sorry to hear that
[答案]C
T02 ―The client said he had to send a monitor back three times before the problem was solvedDo you have a reason for this
―___________________
AWellI wonder whether the recent layoffs are affecting the quality of our customer service
BWhat do you think But I have no idea
CThat＇s the client＇s own problemI guess
[答案]A
T03 ―They want to make sure you＇re paying taxes on the money you make
―___________________
AWe＇re paying alright
BAt leastour records for money in are very complete
CThat＇s something you can improve by talking to human resources
[答案]A
W01 ―We＇ve done very well so far but if we want to see serious growth_________
―YeahmaybeBut I have my doubts
Ait might be time to stick to original business model
Bit might be time not to change company model
Cit might be time to ditch our old business model and go public
[答案]C
W02 ―What does the customer＇s complaint say
―___________________
AHe says he will write us a thankyou letter
BHe says he hasn＇t gotten back the monitor for repairs
CHe wants to know whether we could give him a discount
[答案]B
W03 ―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
Y01 ―___________________
―Yesbusiness class
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
Y02 ―___________________
―YesI think so
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
Y03 ―You meanlike becoming a publiclytraded company
―That＇s right_________
AIt＇s something we should give serious consideration to
BIt will still be a privately held company
CIt will become a privately held company
[答案]A
第二题 词汇结构
A01 Although he has sought to find a peaceful_____he is facing more pressure from his business rivals
Asolving
Bsolve
Csolution
[答案]C
A01 Although he has sought to find a peaceful_____he is facing more pressure from his business rivals
Asolute
Bsolve
Csolution
[答案]C
A01 Although he has sought to find a peaceful_____he is facing more pressure from his business rivals
Asolution
Bsolute
Csolve
[答案]A
A02 Among the critiques were allegations_________some franchise uses its political influence to increase its profits
Awhich
Bwhat
Cthat
[答案]C
A03 An online virtual supermarket_________the real supermarketwhich makes it feel so real
Astimulates
Bsimulates
Csimilar
[答案]B
A03 An online virtual supermarket_________the real supermarketwhich makes it feel so real
Astimulates
Bsimulates
Csimulators
[答案]B
A04 At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bthat
Cwhat
[答案]B
A04 At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bwhat
Cthat
[答案]C
B01 _______behalf of Vancouver C&S Int＇ l Trade CorpI am pleased to invite you and your colleagues to visit us
AFor
BOn
CIn
[答案]B
B01 ______behalf of Vancouver C&S Int＇ 1 Trade CorpI am pleased to invite you and your colleagues to visit us
AFor
BIn
COn
[答案]C
B02 Better understanding of teamwork can make you a more effective employee and give you an extra _______in your corporate office
Aedge
Bbadge
Cage
[答案]A
B02 But Jerryhave you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
C01 Can you fill me_________I need some detailed information
Ain
Bup
Cout
[答案]A
C01 Can you fill me_________I need some detailed information
Aout
Bup
Cin
[答案]C
C02 Can you tell us why you think this makes good business_________to you
Adeal
Bprogram
Csense
[答案]C
C02 Can you tell us why you think this makes good business_________to you
Adeal
Bsense
Cprogram
[答案]B
C03 Chinese shoppers spent billions online yesterday as they took advantage_______discounts offered on Singles Day (November 11)
Ain
Bof
Cwith
[答案]B
C04 Cooperating is simply working together_______teammates_______the good of the team
Aasfor
Bwithat
Cforon
[答案]A
C05 Current_________are those debts that must be paid within the year
Aassets
Bequities
Cliabilities
[答案]C
C06 Customers often remain_______to a business that has excellent service even if their prices are high
Aloyal
Bloyally
Cloyalty
[答案]A
C07 Customers won＇t find store clerks sitting around_________
Ato watch TV or play cards
Bwatching TV or playing cards
Cwatching TV or to play cards
[答案]B
C07 Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
D01 Did you get the financial records_________shape for your audit next month
Ainto
Bin
Cfrom
[答案]A
D01 Did you get the financial records_________shape for your audit next month
Ainto
Bto
Cfrom
[答案]A
E01 Even though he’s_________out of college and still a bit greenhe is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
F01 _________friends and colleagues greeted each other with that day was Bought anything today
AThat
BWho
CWhat
[答案]C
F02 For a limited companythis will include the money________by issuing sharesand is known as the share capital
Araise
Braised
Craising
[答案]B
F03 For a limited companythis will include the money________issuing sharesand is known as the share capital
Araise for
Braised by
Craising at
[答案]B
H01 _________has good reputation will sooner or later be successful in his business
AWhatever
BWhoever
CWhichever
[答案]B
H02 He made a promise that_________I passed the examination he would buy me a gift
Awhether
Bif
Ceven if
[答案]B
H03 His ideas are linked to the theory_______markets are efficientwhich means market actors taking all available information to create the correct price for things at any given time
Awhich
Bwho
Cthat
[答案]C
H04 His method supports Mr Shiller＇s findings and has____efforts to predict prices in the financial industry
Ainfluenced
Binfluentially
Cinfluence
[答案]A
I01 I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
I02 I have to make_________clear that it works well
Awhat
Bit
Cone
[答案]B
I03 I really_________the effort you have made for the project
Athank
Bam grateful
Cappreciate
[答案]C
I04 I really_________the effort you have put in on your team＇s current project
Athank
Bgrateful
Cappreciate
[答案]C
I05 If any of the articles are damaged during moveyou may make a_________for compensation with our company
Arequest
Bdemand
Cclaim
[答案]C
I06 If people_________we＇re very valuable they won＇t buy our stock
Ado think
Bthink
Cdon＇t think
[答案]C
I07 If things have_________the person you＇re talking to will want to know the reasons
Agot up
Bgone wrong
Cturned down
[答案]B
I08 If you are intending_________just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
Ato visit
Bvisiting
Cvisited
[答案]A
I09 I＇m still working on ironing _________a few problems
Ain
Bat
Cout
[答案]C
I10 I＇m still working on_________a few problems
Airon in
Bironing out
Cto iron at
[答案]B
I10 I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
I11 In businesswhatever you dodo not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
I12 It should_________that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it
Arecognize
Bbe recognizing
Cbe recognized
[答案]C
I13 It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
I14 It’s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
L01 Large organizations will find________impossible to manage all these data if manual accounting were used
Awhat
Bthat
Cit
[答案]C
L02 Looking your customers in the eye shows that we are listening to them and hearing_________
Awhy are they saying
Bhow are they saying
Cwhat they are saying
[答案]C
M01 Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller＇ s_________
Achecks
Bcash
Ccredit cards
[答案]A
O01 Okaylet＇s say we make a decision________what kind of price are we thinking about charging for our stock
Ato go public
Bgoing public
Cgo public
[答案]A
O02 One kind of partnership is called a limited_________partnership
Aobligation
Bresponsibility
Cliability
[答案]C
P01 Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
R01 Respecting fellow teammates keeps everyone in a good________and encourages overall team spirit
Amood
Bstate
Csituation
[答案]A
S01 She heard a terrible noise_________brought her heart into her mouth
Awhich
Bwhat
Cwho
[答案]A
S02 Some in the market now want government_________in order to reduce costs
Aregulate
Bregulation
Cregular
[答案]B
S02 Some in the market now want government_________in order to reduce costs
Aregulation
Bregulate
Cregular
[答案]A
S03 Some of the customers＇ complaints seem_________
Ain acceptable
Bunacceptable
Cunaccepted
[答案]B
S04 Some of the_________solutions will support these requirements better at the moment
Aproperty
Bprosperity
Cproprietary
[答案]C
S05 Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpire
Bexpress
Cexact
[答案]B
S05 Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
S06 Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shopping
Aactual
Bsimulated
Cvirtual
[答案]A
S06 Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shopping
Avirtual
Bsimulated
Cactual
[答案]C
T01 ______the situation maybemake sure that you don＇t leave your customer with an unanswered question
AHowever
BWhenever
CWhatever
[答案]C
T01 ______the situation may bemake sure that you don＇t leave your customer with an unanswered question
AWhatever
BWhenever
CHowever
[答案]A
T02 Teammates who have team spirit are more satisfied_________their team activities
Ato
Bwith
Cat
[答案]B
T03 That might be acceptable_________you handle the insurance fees
Aif
Bwhether
Ceven if
[答案]A
T04 That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
T05 The American idea of customer service is_________each customer the center of attention
Amade
Bto make
Cmake
[答案]B
T06 The bottom half shows_________this money came from
Awhere
Bwhat
Cwhy
[答案]A
T07 The customer service representative will often allow customers to exchange the product they bought or return it for a full_________
Acompensation
Brepay
Crefund
[答案]C
T08 The executive team have to hold an urgent meeting_________they see the bad market feedback
Abecause
Bbefore
Cwhether
[答案]A
T08 The executive team have to hold an urgent meeting_________they see the bad market feedback
Abefore
Bbecause
Cwhether
[答案]B
T09 The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
T10 The instruction describes completely the_________and its safety basis
Afaculty
Bfamily
Cfacility
[答案]C
T11 The instruction describes completely the_________and its safety basis
Afaculty
Bfacilitate
Cfacility
[答案]C
T12 The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
T13 The people in your department seem so_________and nice to be around
Acapacity
Bcapable
Ccapably
[答案]B
T13 The people in your department seem so_________and nice to be around
Acapacity
Bcapably
Ccapable
[答案]C
T14 The processing time_________per embassy
Avarious
Bvariety
Cvaries
[答案]C
T15 The proprietor owns all of the property of the business and is responsible_________everything
Ato
Bfor
Cat
[答案]B
T16 The same is true of individual proprietor ships
Aof
Bto
Cat
[答案]A
T17 The team members are_________and helping each other out
Agoing on
Bgetting along
Csetting up
[答案]B
T18 Their skill and_________has got them on the sales team
Alaziness
Bdiscourage
Centhusiasm
[答案]C
T19 Then your_________will be sold by auction
Astiff
Bstaff
Cstuff
[答案]C
T20 There are more and more_______of software for accountingthis has made the different types of software more accessible in terms of costs and variety
Amanufacturers
Bmanufacturing
Cmanufactures
[答案]A
T21 They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnight
Abargains
Bdeals
Cgoods
[答案]A
T22 They wanted to_________ discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
T23 To attract investorsthe government has_________its tax and labor laws
Aadapted
Bapplied
Cadjusted
[答案]C
T24 Trademarksproprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
T25 Traveler＇s checks are generally_________small face value
Aat
Bon
Cof
[答案]C
T26 Travelerswhen_________the checkshave to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
W01 We can＇t manage that_________you pay for the installation
Aif
Buntil
Cunless
[答案]C
W01 We can＇t manage that_________you pay for the installation
Aif
Bwhen
Cunless
[答案]C
W02 We didn＇t understand how difficult it was to_________such a breakfast
Adistrict
Bdistribute
Cdistract
[答案]B
W03 We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
W04 Wellthe day we offer stock for sale is the day we will see how much________there is in our company
Afact
Bfate
Cfaith
[答案]C
W05 What＇s moreit＇s not always so______for us to pay online as hackers might steal our user name and password
Asafety
Bsafe
Csafely
[答案]B
W06 When the rest of the room_________emotionalstay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]B
W07 While the other people_________and discussed the problem togetherTed ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
W08 Without close quality controlwe may_________fraudand the eshop may suddenly go offlineso you can＇t get a refund
Aaccount
Bdiscount
Cencounter
[答案]C
Y01 _________you have a jobyou may be in the market for another one
AEven if
BWhen
CSince
[答案]A
Y02 You can download and print off the_________online
Afrom
Bform
Cformal
[答案]B
Y03 You can show respect to your teammates_________everyone fairly and equally
Ato treat
Btreated
Cby treating
[答案]C
第三题 阅读理解选择题
说明：资料整理2023年2月适2023年2月底3月初期末机考考试
B01 Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything

Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThere
are full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships

But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business

A corporation is recognized as an entityits own legal beingseparate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations

21This passage is mainly about
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
C01 China has the most franchises in the world but the scale of their operations is relatively smallEach system in China has an average of 43 outletscompared to more than 540 in the United StatesTogetherthere are 2600 brands in some 200000 retail marketsKFC was the most significant foreign entry in
1987 and is widespreadMany franchises are in fact jointventuresas at their forming the franchise law was not explicitFor exampleMcDonald＇s is a joint venturePizza HutTGIFWallmartStarbucks followed a little laterBut total franchising is only 3 of retail tradewhich seeks foreign franchise growthThe year 2005 saw the birth of an updated franchise lawMeasures for the Administration of Commercial FranchisePrevious legislation (1997) made no specific inclusion of foreign investorsToday the franchise law is much clearer by virtue of the 2007 lawa revision of the 2005 lawThe laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisorThe law comprises 42 articles and eight chapters

1According to the passagethe passage mainly talks about________
Athe scale of franchising in China
Bthe franchise law in China
Can outline of franchising in China
[答案]C
2KFC was the________foreign franchise to China in 1987 and is widespread
Amost profound
Bfirst
Cwealthiest
[答案]A
3Many franchises are in fact jointventuresbecause________
Aat the beginning stagefranchise law was not so clear
Bat the beginning stagemany franchises could not find the right partners
Cmany foreigners were not familiar with Chinese culture
[答案]A
4Foreign franchise grows in China because of ________
Athe open policy
Bthe small amount of retail trade
Cthe Chinese culture
[答案]B
5The writer has the________attitude to franchising in China
Anegative
Bpositive
Cneutral
[答案]B

C02 Cyber Monday rocked while mobile sales roared

The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smart phones and tablets drove nearly a third of trafficand for some retailersmore than half

Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already soldout of PlayStation 4 and Xbox One consoleswhich weren＇t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel Anderson
CEO of Walmartcom

Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday

As of 6 pmETsales on Amazon were up 443over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor

Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says

21Retailers used moble devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last yearwhile sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B

E01 Emotions play an important part in the negotiation processalthough it is only in recent years that their effect is being studiedEmotions have the potential to play either a positive or negative role in negotiationDuring negotiationsthe decision as to whether or not to settle rests in part on emotional factorsNegative emotions can cause intense and even irrational behaviorand can cause conflicts and negotiations to breakdownbut maybe instrumental in attaining concessionsOn the other handpositive emotions often facilitate reaching an agreement and help to maximize joint gainsbut can also be instrumental in attaining concessionsPositive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries

21Emotions play an important role during the negotiationalthough their effect is being studied just_________
Aat the beginning of negotiation practice
Bduring the negotiation process
Cnot long before
[答案]C
22Negative emotions may_________make concessions
Abe helpful to
Bbe harmful to
Cbe nothing to
[答案]A
23During negotiationsthe decision as to whether or not to settle depends_________on emotional factors
Atotally
Bto some extent
Ccompletely not
[答案]B
24Attaining concessions can be done_________
Aonly by negative emotions
Bonly by positive emotions
Cby both negative and positive emotions
[答案]C
25In different culturesnegotiators should use_________strategies to show positive and negative emotions
Athe same
Bdifferent
Cno
[答案]B

I01 ①Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
②Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
③Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents：
●A valid national passport
●Evidence showing the purpose of your trip(eghotel reservations)
●Proof of medical insurance
●Aroundtrip travel ticket
●Proof of funds
④Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip

21This passage is mainly about_________
Awhat a Schengen visa is
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[答案]C
22If you are intending to visit two or more Schengen countriesyou will need to send your application______
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[答案]A
23You can download and print off the form_________
Avia your phone
Bon the Internet
Cby your friends
[答案]B
24You are required to show the following documents EXCEPT_________
Aaroundtrip travel ticket
Ba valid national passport
Ca birth certificate
[答案]C
25The processing time is_________per embassy
Adifferent
Bthe same
Csimilar
[答案]A

O01 ORGANIZING A BUSINESS IN DIFFERENT WAYS

Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything

Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships

But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business

A corporation is recognized as an entityits own legal beingseparate from its ownersA board of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations

1This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
2What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
3Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
4How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
5Who controls corporate policies in a corporation
AChairman of the board
BA board of directors
CThe owner of the corporation
[答案]B

S01 SCHENGEN VISA APPLICATION STEPS

Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application

●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country

●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination

●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online

Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents
●A valid national passport
●Evidence showing the purpose of your trip (eghotel reservations)
●Proof of medical insurance
●A roundtrip travel ticket
●Proof of funds

Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip

1This passage is mainly about__________
Awhat is a Schengen visa
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[答案]C
2If you are intending to visit two or more Schengen countriesyou will need to send your application________
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[答案]A
3You can download and print off the form__________
Avia your phone
Bon the Internet
Cby your friends
[答案]B
4You are required to show the following documents EXCEPT__________
Aa roundtrip travel ticket
Ba valid national passport
Ca birth certificate
[答案]C
5The processing time is__________per embassy
Adifferent
Bthe same
Csimilar
[答案]A

T01 Cyber Monday rocked while mobile sales roared

The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smart phones and tablets drove nearly a third of trafficand for some retailersmore than half

Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already soldout of PlayStation 4 and Xbox One consoleswhich weren＇t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel AndersonCEO of Walmartcom

Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday

As of 6 pmETsales on Amazon were up 443over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor

Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says

21Retailers used moble devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and Xbox One consoles were sold out on_________the afternoon
Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last yearwhile sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B

T02 Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
Cooperation
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
Motivation
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activitiesFor examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
Respect
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling

21Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve tea tn goals
Care less satisfied with their team activities
[答案]B
22According to the articleteam spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperationmotivation and respect
[答案]C
23Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[答案]A
24Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[答案]C
25Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
[答案]B

T03 TEAM SPIRIT
Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
COOPERATION
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
MOTIVATION
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activitiesFor examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
RESPECT
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling

1Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve team goals
Care less satisfied with their team activities
[答案]B
2According to the articleteam spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperationmotivation and respect
[答案]C
3Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[答案]A
4Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[答案]C
5Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
[答案]B

T04 There are many ways to find a jobIt can be as easy as walking into a neighborhood store to look at its announcement boardLocal stores often have areas where people can put small signs telling what kind of service they need or can provideSuch services include caring for children or cleaning houses

Orjob searchers can look in the newspaperLocal newspapers have employment announcements placed by companies seeking workers

Another popular tool for finding jobs is the InternetFor examplepeople in four hundred and fifty cities around the world can use the Craigslist Web site to buy objectsmeet people or find a jobCraigslist says that it receives two million new job listings each month

Another useful way to find a job is through a college or universityFor examplestudents at the University of Texas in Austin can go to the Career Exploration Center to get help in finding a jobOf courselooking for a job requires
knowing what kind of work you want to doFor examplethere is a book called What Color is Your Parachute(降落伞) by Richard BollesThis book has been helping people choose a career(职业) since it was first published in nineteen seventy

Some experts also help people find jobsSusan WMiller owns a company called California Career Services in Los AngelesShe says her company helps people find jobs by first helping them understand their strengths goals and interestsThen she provides them with methods and resources to help them find the right job

21What is the passage mainly about
AThe way of finding a job
BCollege students’ parttime jobs
CCraigslist Web site
[答案]A
22By logging on the Craigslist Web siteyou can___________
Astudy for your master degree
Bdo some shopping online
Cplay computer games
[答案]B
23What Color is Your Parachute is a book which gives tips to those who want to___________
Awork on the airplane
Bbuy a parachute
Cfind a suitable job
[答案]C
24It can be learned from the passage that___________
Acompanies often put job information in local shops
Bthe Internet is the most popular tool for job hunters in the USA
CSusan WMiller＇s company is helping people choose careers
[答案]C
25How many ways of finding a job are mentioned in the passage
AThree
BFour
CFive
[答案]C
第四题 阅读理解判断题
A01 A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：

Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don＇t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist
youWhatever the situation maybemake sure that you don＇t leave your customer with an unanswered question

Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown

Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for

26The goal of customer service is to give customers an experience that meets their expectations[答案]F
27Leaving your customer with an unanswered question is unacceptable[答案]T
Leave your customer with an unanswered question is unacceptable [答案]T
28Both positive body language and negative body language are necessary in customer service[答案]F
29Eye contact is one of the most important aspects of positive body language[答案]T
30Your customers are satisfied if an employee goes the extra mile to help them[答案]T
The underlined going the extra mile to help them in the last paragraph means going a long way to help them [答案]F

C01 ONLINE SHOPPING SPREE SETS RECORD
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales

It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year＇s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight

In under nine hoursturnover at the Alibaba Group＇s Tmall and Taobao sites had exceeded that of last year＇s Cyber Mondaya similar event in the United States

We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of
shoppersJack Mafounder and chairman of Alibaba Grouptold reporters

It＇s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clientsMa said at a news briefing

1Online retailers took hold of the shopping spree to increase sales successfully [答案]T
2The final figure of Singles Day for this year reached 191 billion yuan [答案]F
3Cyber Monday is a similar event in the Great Britain[答案]F
4Other ecommerce sites did as well as Alibaba Group on Singles Day[答案]F
5Jack Ma＇s goal of transaction size is to reach 100 billion yuan in several years [答案]T

F01 FOUR TIPS FOR BECOMING A FRANCHISEE
If you want to become a franchiseethe tips below can help you to find the perfect opportunity
BE FOCUSD ON YOUR PREFERENCE
On the stage of decisionmakingthe bottom line isDon＇t rule out a business without learning or seeing what the daytoday will look likeFor instancethink about a mom returning to the work force who knows she wants to interact with children on a daily basisAmong the hundreds of options thereshe needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
BE PROACTIVE WITH YOUR RESEARCH
After you＇ve determined what role you want in a franchiseit＇s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experienceBefore signing on to a franchiseit is essential to ask the franchisor about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
READ THE FRANCHISE DISCLOSURE DOCUMENT CAREFULLY
The first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on averageIt＇s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the businessyou know the terms well and your interests are properly protected

1Decide on a business with learning or seeing what the daytoday will look like[答案]T
2Before you＇ve determined what role you want in a franchiseit＇s time to start the business[答案]F
3Before signing on to a franchisethe essential job is to ask the franchisor about the executive team and its past industry experience[答案]T
4The first thing to look at is how long a franchise would take to purchase[答案]F
5To make sure that when you want to leave the businessyou have made enough money and you are satisfied with that[答案]F

I01 FOUR TIPS FOR BECOMING A FRANCHISEE
If you want to become a franchiseethe tips below can help you to find the perfect opportunity
BE FOCUSD ON YOUR PREFERENCE
On the stage of decisionmakingthe bottom line isDon＇t rule out a business without learning or seeing what the daytoday will look likeFor instancethink about a mom returning to the work force who knows she wants to interact with children on a daily basisAmong the hundreds of options thereshe needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
BE PROACTIVE WITH YOUR RESEARCH
After you＇ve determined what role you want in a franchiseit＇s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experienceBefore signing on to a franchiseit is essential to ask the franchisor about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
READ THE FRANCHISE DISCLOSURE DOCUMENT CAREFULLY
The first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on averageIt＇s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the businessyou know the terms well and your interests are properly protected

1Decide on a business with learning or seeing what the daytoday will look like[答案]T
2Before you＇ve determined what role you want in a franchiseit＇s time to start the business[答案]F
3Before signing on to a franchisethe essential job is to ask the franchisor about the executive team and its past industry experience[答案]T
4The first thing to look at is how long a franchise would take to purchase[答案]F
5To make sure that when you want to leave the businessyou have made enough money and you are satisfied with that[答案]F

M01 TRAVELLER’ S CHECK
Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller＇ s checksTraveller swhen buying the
checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices　 　

Traveller＇ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller＇ s checks because they not only receive a service charge from the check buyersbut they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience

1It is convenient for the travellers to travel around the world as many banks and travel services issue travellers＇ checks[答案]T
2There are no signatures of traveller s who have bought the checks[答案]F
3Quite a few traveller s like to buy the checks[答案]T
4Traveller s do not worry about the circulation period of the checks as there is no time limit for it[答案]T
5Banks and travel services are reluctant to provide traveller s＇ checks[答案]F


O01 ONLINE SHOPPING SPREE SETS RECORD
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales

It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year＇s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight

In under nine hoursturnover at the Alibaba Group＇s Tmall and Taobao sites had exceeded that of last year＇s Cyber Mondaya similar event in the United States

We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppersJack Mafounder and chairman of Alibaba Grouptold reporters

It＇s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade
their products and service to reach more clientsMa said at a news briefing

1Online retailers took hold of the shopping spree to increase sales successfully [答案]T
2The final figure of Singles Day for this year reached 191 billion yuan [答案]F
3Cyber Monday is a similar event in the Great Britain[答案]F
4Other ecommerce sites did as well as Alibaba Group on Singles Day[答案]F
5Jack Ma＇s goal of transaction size is to reach 100 billion yuan in several years [答案]T

S01 SUCCESSFUL TEAM WORK AND TEAM BUILDING
Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office

Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team

The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other＇s weaknessesOrdifferent personality types balance and complement each other

The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships

In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues

1Team building skills are not so critical if you are only an employee[答案]F
2To form a high performance teamyou need many important factors[答案]F
3A good team should have a diversity of personalities[答案]T
4Team work success is quite common in practice[答案]F
5To solve all the problemsyou need a capable leader[答案]T

T01 THREE AMERICANS WIN NOBEL ECONOMICS PRIZE
The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three AmericansEugene FamaLars Peter Hansen and Robert Shiller on Oct142013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars

This year＇s prize in economic sciences is about predictionsAll three of this year＇s prize winners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets

Eugene Fama＇s research on financial markets in the 1960s led market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficientwhich means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of timeit is not possible to predict prices

Robert Shiller foundhoweverthat over long periodsthe opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior

The findings of both economists have led to the growth of index fundsinvesting many different securities as a way to reduce riskMr Shiller also helped to create the Standard & Poor＇s CaseShiller home prices indexThat index follows home prices across the United States

Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller＇s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobelbut was established in his memory by Sweden＇s central bank in 1968

1The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct142013[答案]F
2Eugene FamaLars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets[答案]T
3Eugene Fama＇s research on financial markets in the 1960s resulted in some change in how market watchers look at investing[答案]T
4The findings of both economists have led to the growth of price predictioninvesting many different securities as a way to reduce risk[答案]F
5The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden＇s central bank in 1968[答案]T


T02 TRAVELLER’ S CHECK
Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller＇ s checksTraveller swhen buying the checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices　 　

Traveller＇ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller＇ s checks because they not only receive a service charge from the check buyersbut they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience

1It is convenient for the travellers to travel around the world as many banks and travel services issue travellers＇ checks[答案]T
2There are no signatures of traveller s who have bought the checks[答案]F
3Quite a few traveller s like to buy the checks[答案]T
4Traveller s do not worry about the circulation period of the checks as there is no time limit for it[答案]T
5Banks and travel services are reluctant to provide traveller s＇ checks[答案]F

T03 THE FEEL GOOD FACTOR IN CUSTOMER SERVICE
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows

Know what productsservice you are offering from back to frontIn other wordsbe an information expertIt is okay to say I don’t knowbut it should always be followed up by but let me find out or possibly but this person will be able to assist youWhatever the situation may bemake sure that you don’t leave your customer with an unanswered question

Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown

Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for

1The goal of customer service is to give customers an experience that meets their expectations [答案]F
2Leave your customer with an unanswered question is unacceptable [答案]T
3Both positive body language and negative body language are necessary in customer service [答案]F
4Eye contact is one of the most important aspects of positive body language[答案]T
5The underlined going the extra mile to help them in the last paragraph means going a long way to help them [答案]F

T04 THE GOLDEN RULES OF NEGOTIATING
The art of negotiating is a difficult skill for most of useven good salespeopleHere are three golden rules for you to follow
1ALWAYS START THE NEGOTIATIONS
You must initiate the processThis is because whoever controls the start of the negotiations tends to control where they endIf you let the other party start negotiationsyou will be constantly giving up controloften without even realizing itFor instancewhen you ask someone what his project budget isyou are allowing him to start the negotiationsYou will then spend your time chasing his number rather than finding the best solutionSonever let the other party control the negotiations
2ALWAYS NEGOTIATE IN WRITING
The purpose of negotiations is to arrive at a formal written agreementnot tell a story or spend time talkingFrom the first moment you begin a proposalyou should create a document and take it to the clientIt will include all the points of agreement and become real to the prospective customerNegotiating first and then having to create a document adds unnecessary time to a transactionBut if you build your written agreement as you negotiateyou are prepared to ask for a signature the moment the decision to buy is made
3ALWAYS STAY COOL
The negotiation table can be loaded with agendasegos and emotionsGreat negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes insanely invested in personal agendas and useless emotionsCryinggetting angry and blowing off steam may make you feel goodbut such behavior will not benefit you while negotiatingWhen the rest of the room gets emotionalstay cool and use logic to negotiate and close

1If you let the other party start negotiationsyou will be completely grasp the controloften without even realizing it [答案]F
2Sonever let both parties control the negotiations [答案]F
3Negotiating first and then having to create a document doesn’t need necessary time to a transaction [答案]T
4Great negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes wild or helpless during the negotiation [答案]T
5When the rest of the room gets out of controlstay cool and use logic to negotiate and close [答案]F

T05 SUCCESSFUL TEAM WORK AND TEAM BUILDING
Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office

Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team

The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other＇s weaknessesOrdifferent personality types balance and complement each other

The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships

In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues

1Team building skills are not so critical if you are only an employee[答案]F
2To form a high performance teamyou need many important factors[答案]F
3A good team should have a diversity of personalities[答案]T
4Team work success is quite common in practice[答案]F
5To solve all the problemsyou need a capable leader[答案]T
第五题 翻译题
A01 Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
A合作表现团队精神方法样做助整团队成功
B合作行动展示团队精神方法样做构成整团队成功
C互助合作路子展示团队精神帮助整团队成功
[答案]A
A02 Always look for ways to go above and beyond the expectations of your customers
A定想方设法超越顾客期
B定寻求顾客期外想法
C总寻找达顾客期方法
[答案]A
B01 But don＇t forgetsome of those companies made a killing
A忘记公司垮掉
B忘记公司进行谋杀
C忘记公司赚钱
[答案]C
B02 But franchisor rules are usually very strict in the US as well as in most other countries
A授权特许营者非常严格美国数国家样
B美国授权特许营者规数国家样非常严格
C授权特许营者规美国数国家样非常严格
[答案]B
B03 By understanding how nonverbal communication worksa negotiator must be able to understand the information the other participants are giving out nonverbally
A通理解非语言性交际起作谈判者定够理解参者透露非语言性信息
B理解非语言性交际运行谈判者必须理解参者出非语言性信息
C通理解非语言性交际工作谈判者必需够理解参者非语言性出信息
[答案]A
C01 Can you fill me in
A代？
B填写？
C详细介绍
[答案]C
C02 Click the button buy or add to my shopping cart to continue shopping other items or check out
A点击钮购买加入购物车继续购买商品检查商品
B点击购买钮加入购物车继续购买商品结账离开
C点击购买加入购物车钮继续购买商品办理退货手续
[答案]B

D01 Don＇t rule out a business without learning or seeing what the daytoday will look like
A果没学公司日期规定公司
B解公司日期表控制公司
C果解公司日常情况排公司
[答案]C
I01 I don＇t think there＇s a lot of appetite for adventure in the market right now
A认市场中险欲
B认市场中没险欲
C认市场中险奇心
[答案]B
I02 I see our company as entering a transitory period
A认公司正进入渡期
B明白公司正进入渡期
C着公司正进入渡期
[答案]A
I03 If possibleit may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room
A果帮助谈判双方花时间起谈判室外舒适氛围中
B果谈判双方花时间起处谈判室外舒适氛围会帮助
C果谈判双方花时间起谈判室外舒适环境中肯定会帮助
[答案]B
I04 In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activities
A实际生活中果没团队建设付出专注努力活动话团队工作难独成功
B实际生活中果没关注团队建设努力活动话团队工作身会成功
C实际生活中果没聚焦团队建设努力活动话团队工作会成功
[答案]A
I05 It is said about 4 of all businesses in the United States are franchiseeworked
A说美国贸易中4特许营工作
B说美国商业中4特许营
C说美国商家中4特许营
[答案]C
I06 It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’ s checks
A发行机构说发行旅行支票提供融资便利利图
B发行机构说融资利图征集资金发行旅行支票
C发行机构说征集资金发行旅行支票融资等利图
[答案]A
L01 Let me know how you like living out of a suitcase
A时候告诉没旅行包活
B时候告诉带着旅行包生活
C时候告诉喜欢带着旅行包生活
[答案]B
L02 Look the person in the eye with honesty and respect
A诚实尊敬
B诚实尊敬注视
C诚实尊敬眼
[答案]B
M01 Make sure to look your customers in the eye
A确保顾客眼睛样珍视
B确保顾客眼睛里
C确保直视顾客眼睛
[答案]C
M02 Many products come with a moneyback guarantee
A许产品先付款保障
B许产品退款承诺
C许产品退款
[答案]B
N01 Not all corporations are traditional businesses that sell stock
A公司出售股票传统企业
B非公司出售股票传统企业
C非公司非出售股票传统企业
[答案]B
N02 Not all restaurants accept the card
A酒店接受卡
B非酒店接受卡
C酒店接受卡
[答案]B
R01 Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday
A塔吉特西尔斯零售商正迅速网购星期改网购星期促销线交易星期
B塔吉特西尔斯零售商正迅速网购星期演变网购星期促销线交易星期外
C塔吉特西尔斯零售商正迅速网购星期发展成更似网购星期促销线交易星期
[答案]C
S01 Shopping online is getting more and more popular
A网购物越越流行
B网购物越越受欢迎
C越网购物越流行
[答案]A
T01 Team building skills are critical for your effectiveness as a manager or entrepreneur
A理企业家效性团队建设技关键
B作名理企业家团队建设技提升效性关重
C团队建设技理企业家效性持批判态度
[答案]B
T02 Team members must fulfil their duties with their full efforts
A团队成员必须全部努力实现义务
B团队成员必须全部努力满足义务
C团队成员必须全力履行义务
[答案]C
T03 Teammates who have team spirit are better able to work together and achieve team goals
A团队中谁团队精神谁起合作实现团队目标
B团队精神队友更协工作实现团队目标
C团队精神队友较起合作实现团队目标
[答案]B
T04 The American idea of custom service is to make each customer the center of attention
A美式客服理念认位客户关注焦点
B美国客户中心想法
C美国客户服务员客户中心想法
[答案]A
T05 The franchisee can get more money than a direct employee because he or she has a vital interest in the business
A特许营者公司中切身利益够直属雇员赚更钱
B特许营够直属雇员赚更钱公司中重兴趣
C特许营够雇员直接赚更钱公司中关键利益
[答案]A
T06 The negotiation table can be loaded with agendasegos and emotions
A谈判桌承载着议事日程意识种情绪
B谈判桌负荷着议事日程尊心情绪
C谈判桌充满议事日程意识情感
[答案]A
T07 The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers
A线市场部分销售状况良原消费者网站购买普通零售商店售畅销产品
B线市场销售状况良部分原消费者网站购买普通零售商店售畅销产品
C线市场销售状况良原部分消费者网站购买普通零售商店售畅销产品
[答案]B
T08 The worst thing is that you discovered at the last moment there were missing parts in the order before shipment
A糟糕事情装船前时刻发现订单货物遗漏
B糟糕事情刻没装船
C糟糕事情装船前刻发现
[答案]A
T09 This is because whoever controls the start of the negotiations tends to control where they end
A方掌控谈判开始会谈判导致结束
B谁掌握谈判开始趋势会导谈判点
C谁控制谈判开始谁掌控谈判结果
[答案]C
T10 To be honestafter many years of hard worktears and disagreementsI have made it through
A说实话年艰苦工作泪水意见分歧渡难关
B年艰苦工作泪水意见分歧讲诚信通
C讲诚信年艰苦工作泪水意见分歧穿越
[答案]A
W01 Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend online
A沃尔玛公司期注册网购星期然实现黑色星期五周末线记录
B沃尔玛公司预测注册线星期突破黑色星期五周末线记录
C沃尔玛公司求星期网络技术注册次刷新黑色星期五周末线记录
[答案]A
W02 We simply don＇t have the funds to make any serious investments towards obtaining a bigger market share
A根没资金进行严肃投资买更市场股份
B根没资金进行严重投资达更市场分享
C根没资金进行量投资获取更市场份额
[答案]C
W03 We used to have cash advances
A前预支现金
B已现金
C惯预支现金
[答案]A
第六题 写作题
说明：目前尚确定否题型
根求写作文[写封加薪申请书]
[试题]
According to the following informationplease write an application letter for salary raise within 100 words
(1) You are Albertand your boss is MrGreen
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注翻译：
根资料请100字写封加薪申请书
(1)艾伯特老板格林先生
(2)写封信理
(3)加薪期
参考答案：
Dear MrGreen

As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put

I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay

Thank you

Sincerely
Albert
[试题二]
According to the following informationplease write an application letter for salary raise
(1) You are Georgeand your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注翻译：
请根信息写封加薪申请信
(1)乔治老板史密斯先生
(2)信理
(3)加薪期
参考答案：
Dear MrSmith

As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put

I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay

Thank you

Sincerely
George

根求写作文[写封邀请函]
[试题]
According to the sample letter above and based on the following informationyou are required to write an invitation letter to your business partners and invite them to China
(1) Your name and positionSimon ZhangPresident of Tianjin Trust Int＇1TradeCoLtd
(2) Your business partnersMrJames Laird and MrLuke Smith
(3) Time of visitbetween Jan 28 and Feb 4
(4) Purpose of visitpotential financing
(5) Expenses to be borne byyour business partners
备注翻译：
根样信根信息您需您商业合作伙伴写封邀请函邀请中国
(1)您姓名职位：张志信天津信托国际贸易限公司总裁
(2)商业伙伴詹姆斯·莱尔德先生卢克·史密斯先生
(3)参观时间：1月28日2月4日
(4)访问目：潜融资情况
(5)费应：您业务合作伙伴承担

参考答案
Dec222016
Dear MrJames Laird

On behalf of Tianjin Trust Int＇1TradeCoLtdI would like to invite you and your colleague MrLuke Smithto visit us between Jan 28 and Feb4 for the purpose of potential financing in the near future

We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between usTianjin Trust Int＇1TradeCoLtdis not responsible for any financial aspects of your trip to and within China

I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip

Yours sincerely
Simon Zhang
[试题二]
Write an invitation letter to your business partners and invite them to China according to the following information
Your name and positionSimon ZhangPresident of Tianjin Trust Int＇ l Trade CoLtdYour business partners：MrJames Lairdand MrLuke Smith
Time of visitbetween Jan 28 and Feb 42017
Purpose of visitpotential financing
Expenses to be borne byyour business partners
备注翻译：
您商业合作伙伴写封邀请函根信息邀请中国
您姓名职位：张西蒙天津信托国际贸易限公司总裁
您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
参观时间：2017年1月28日2月4日
访问目：潜资金源
费应：您业务合作伙伴承担
参考答案：
Dec222016

Dear MrJames Laird

On behalf of Tianjin Trust Int＇1TrudeCoLtdI would like to invite you and your colleague MrLuke Smithto visit us between Jan 28 and Feb42017 for the purpose of potential financing in the near future

We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between usTianjin Trust Int＇1TradeCoLtdis not responsible for any financial aspects of your trip to and within China

I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip

Yours sincerely
Simon Zhang

根求写作文[写封辞职信]
[试题]
Write a resignation letter according to the information below(根信息写封英文辞职信)
Suppose you are Jason LawCEO of Starwood＇sWrite a resignation letter to the Board of Directors based on the following information
(1) Resign due to personal health problem
(2) Participate in the search for a successor
(3) Continue as CEO until a new CEO is selected
(4) Wish a bright future for Starwood＇sand thank Starwood＇s for the days spent together
备注翻译：
根信息写封辞职信(根信息写封英文辞职信)
假设喜达屋百货公司首席执行官杰森·劳根信息董事会写封辞职信
(1)健康问题辞职
(2)参寻找接班工作
(3)继续担首席执行官直选定新首席执行官
(4)祝喜达屋美未感谢喜达屋起度日子
参考答案：
To the Starwood＇s Board of Directors and the Starwood＇s Community

I＇d like to share with you some difficult news about my future plansLater todayI will announce that I have resigned from Starwood＇s due to my health problems

I will be participating in the search for my successorand I will continue as CEO until the board selects a new one

Togetherwe have accomplished what some might have thought could not be donebelieve Starwood＇s brightest and most innovative days are ahead of it

I have made some of the best friends of my life at Starwood＇sand I thankyou all for the many years of being able to work alongside you

Jason Law

根求写作文[写封投诉信]
[试题]
假定马淑云两周前网订购套英语书虫系列读物(Bookworm Series) 昨天货包装破损数量足请网店客服写封投诉信点：
(1)介绍购物情况
(2)反映存问题
(3)提出解决方案
参考答案：
To whom it may concern

I am one of your customers(顾客)I ordered(订购) a set of(套) Bookworm Series on your website two weeks agobut I didn＇t receive them until yesterdayAnd much to my dis appointmentthe books were so poorly packed up that the cover of one book was tornTo make matters worseit is not a complete setas I found one book missing

I am sorry to have received such poor serviceand I believe I have every right to ask you to deal with this problemI hope that you either return my money or deliver a new set of books to meBesidesI＇d like to be informed of the process of your dealing with my complaint

Looking forward to your reply

Sincerely
MaShuYun

根求写作文[写封索赔接受书]
[试题]
You are Bill Wangand is about to write a letter of acceptance of claimBase your letter on the following notes：
●acknowledging receipt of the claim letter on products’ paper bag breakage during transit
●apologizing for the error and accept the claim
●explaining the cause of error：fail to use the strong paper bags due to the negligence on the part of the warehouse manager
●offering a solution：make a payment of 50000 into your customer＇s bank account
备注翻译：
Bill Wang正准备写封索赔接受书信函应基说明：
●确认收关产品运输程中纸袋破损索赔信
●错误道歉接受索赔
●解释错误原：仓库理疏忽未强纸袋
●提供解决方案：您客户银行账户支付50000
参考答案：
Dear Sirs

We have just received your letter of Jan 12 with regarding of the paper bag breakage and have given our prompt attentionWe wish to express our deepest regret over the unfortunate incident

After checkup by our staff at the warehouseit was found that some paper bags were not strong paper bags as stipulated in the contractthus resulting in the breakage during transitThis was due entirely to negligence on the part of the warehouse managersfor which we tender our apologies

In view of our recent friendly cooperationwe will make a payment of 50000 into your account with the Bank of Chinaupon receipt of your agreement

We hope that the arrangement we have made will satisfy you and look forward to having your further orders

Yours faithfully

Bill Wang



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