1389国开电大本科《管理英语4》形考任务（单元自测1至8）试题及答案（精华版）

1389国开电科理英语4形考务(单元测18)试题答案
(精华版)
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单元测1 试题答案
选择填空
[题目]―This project is too big for me to finish on time
―_________________
[答案]I＇ll give you a hand
附：
[题目]―项目太法时完成
―________________
[回答]帮
[题目]AT&T found that employees with better planning and decisionmaking skills were________to be promoted into management jobs
[答案]more likely
[题目]_________CEO s spend planningthe more profitable their companies are
[答案]The more time
[题目]_________his anger the employees called him MrThunderbut they loved him
[答案]Due to
[题目]_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
[答案]Not only do
[题目]―_________Could you give us a speech on management functions some day this week？
―_________________
[答案]I＇d love tobut I＇m busy this week
附：
[题目]―_________周某天做次关理职演讲？
―_________________
[回答]想周忙
[题目]―I think things have been a bit difficult for us the last couple of months
―_________We＇ve been working hardbut still getting behind
[答案]You＇re right
附：
[题目]―认月说困难
―_________直努力然落
[答案]
[题目]―Is it possible for you to work out the plan tonight？
―_________________
[答案]I think so
附：
[题目]―晚制定计划？
―_________________
[答案]想
[题目]―We could let some of the staff work from home_________？
―That＇s a good idea
[答案]What do you think of it
附：
[题目]―员工家工作_________？
―意
[回答]
[题目]Even the best continually seek ways to_________their skills
[答案]sharpen
[题目]It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
[答案]that
[题目]Supervisors should_____their employees in twoway communication so that understanding takes place
[答案]engage
[题目]The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy＇s restaurant
[答案]those
[题目]The Human Resource Managing Department at Honda is given specific instructions____employ the best possible workers
[答案]on how to
[题目]The responsibilities in handbook______that managers have to be concerned with efficiency and effectiveness in the work process
[答案]indicate
二听力理解：听录音选择佳答案（50分）
请听录音：UNIT1TLMP3
操作提示：通拉选项框选择答案
1What kind of role is Melinda taking on for her job？
AHR manager
BProject manager
[答案]CProject coordinator
2How long will Melinda be trained for her new role？
AOne month
[答案]BHalf a month
COne year
3How often should Melinda report to the board on the progress of the project？
[答案]AOnce a month
BTwice a month
COnce a week
4What kind of contract can Melinda sign with outside contractors？
APermanent worker contract
[答案]BStandard temporaryworker contract
CStandard industry contract
5Which one does NOT belong to Melinda＇s responsibilities？
[答案]AFormulate the industry standard of payment
BManage and coordinate her project team
CReport the project progress to the board
附：
1梅琳达工作中扮演什样角色？
A力资源理
B项目理
[答案]C项目协调员
2梅琳达新角色训练长时间？
A月
[答案]B半月
C年
3梅琳达应该久董事会报告次项目进展情况？
[答案]A月次
B月两次
C周次
4梅琳达外部承包商签订什样合？
A永久工合
[答案]B标准时工合
C标准行业合
5项属梅琳达职责？
[答案]A制定行业支付标准
B理协调项目团队
C董事会报告项目进度
二阅读理解：根文章容判断正误（50分）
WHO KILLED NOKIA？
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors：(1)that Nokia was technically inferior to Apple(2)that the company was complacent and(3)that its leaders didn＇t see the disruptive iPhone coming
It has also been argued that it was none of the aboveNokia lost the smartphone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company＇s top managers had a terrifying reputationSome members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us that you can get resources by promising something earlieror promising a lotIt＇s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia＇s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
附：
谁杀死诺基亚？
诺基亚高试图三素解释智手机金字塔顶端跌落原：(1)诺基亚技术苹果(2)公司满(3)领导者没颠覆性iPhone
认诺基亚输掉智手机战公司中层高层理员间存担忧导致公司范围惰性力应苹果游戏
根深入调查高层中层理员工程师外部专家76次采访结果研究员发现种气质型领导者造成恐惧文化受惊中层理员害怕说真话
冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理员成员描述非常脾气暴躁常喊想听事情难告诉次高层理员害怕外部环境没完成季度目标影响中层理员方式
高层理者中层理者害怕失中层理者告知没足够野心实现高层理者目标
害怕高层理者反应中层理者保持沉默提供乐观滤信息中层理者直接高层理者撒谎
更糟糕诺基亚部位文化希保持权力果传递坏消息表明没足够勇气雄心承担具挑战性务害怕资源分配方
口头压力外高层理员施加压力求员选拔中提高绩效导致中层理员度承诺交付足位中层理员告诉通提前承诺承诺获资源销售工作
然适度恐惧激励益滥度药物样会产生害副作降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话部协调反馈解组织中真实情绪
操作提示：正确选T错误选F
1Nokia lost the smartphone battle because its technology is not as good as that of Apple[[答案]F]
2Nokia＇s middle managers were frank to tell the truthbut the top ones didn＇t listen to them[[答案]F]
3Nokia＇s top managers were too moody to hear anything good but harsh[[答案]T]
4Middle managers in Nokia delivered results more than they promised earlier[[答案]F]
5Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth[[答案]T]
附：
1诺基亚智手机战中输技术苹果[[答案]F]
2诺基亚中层老实说实话高层听[[答案]F]
3诺基亚高层理员喜怒常听出听声音[[回答]T]
4诺基亚中层理员交付结果前承诺[[答案]F]
5诺基亚高层理员应该更谈话技巧鼓励部协调真实[[答案]T]
单元测2 试题答案
选择填空
[题目]―If you can＇t say what you＇ve come to say at the meetingwhat＇s the point？
―_________but I think you might need to change your approach somewhat
[答案]I can see that
附：
[题目]―果说出会议说话什意义呢？
―_________认您需稍微改变您方法
[答案]
[题目]―Will you go on a picnic with us tomorrow？
―_________________
[答案]I＇m afraid I have no idea
附：
[题目]―明天起野餐？
―_________________
[回答]恐怕知道
[题目]―_________identify the problems that have been occurring？
―Wellas you knowthe problems we had with Gary caused a lot of friction among the team
[答案]Are you able to
附：
[题目]―_________找出已发生问题？
―嗯知加里问题团队中引起摩擦
[回答]做
[题目]―How can you explain the latest situation？
―_________I know it is all my fault
[答案]Sorry
附：
[题目]―解释情况？
―_________知道错
[回答]起
[题目]―How did your meeting go yesterday？
―_________actuallyit was really frustrating
[答案]Not so good
附：
[题目]――昨天会议样？
――_________实真郁闷
[答案]太
[题目]Effective leaders distill complex thoughts and strategies into simplememorable terms______colleagues and customers can grasp and act upon
[答案]that
[题目]Every time I tried to say somethinghe would_________to something else
[答案]move on
[题目]He＇s left nowbut productivity hasn＇t_________that much
[答案]picked up
[题目]I think the primary_________factor is there＇s been so much absence lately
[答案]contributing
[题目]If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing
[答案]is suffering
[题目]In today＇s environment_________people are often burned outit＇s important for employees to have a personal connection with you and the work you believe in
[答案]where
[题目]What you need to do is to keep things short and sweetjust the_________
[答案]highlights
[题目]When the message finally reached the Command Centerit_________mutated to becomeSend three and fourpencewe＇re going to a dance
[答案]had
[题目]Who was_________the meeting？
[答案]chairing
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
WHAT WE HAVE HERE：A FAILURE TO COMMUNICATE
It is the {1}thingThere are more ways than ever to communicate with peopleyet it sometimes seems like it is more difficult to connectand stay {2}with anyone
Should you{3}off an email？ Tap out a text？ Post a private message on Facebook？ Write on their Facebook wall？ Skypepokeping or conjure them up on a digital tin can phone？
And once you reach someoneyou wonder：Is he paying attention？ How do you know？Even with the technoease of{4}communication devicesconversations can still be troublesomeQuestions are asked and answered{5} of orderInstructions and directions go halfreadMeetings are botchedFeelings are hurt
附：
里：沟通失败
{1}事情交流方式时候时似更难联系保持{2}
您应该{3}关闭电子邮件？点击发短信？ Facebook发私信？Facebook 墙写字？Skype戳ping 数字锡罐电话召唤？
旦接触某会想：注意？知道？{4}通信设备便捷技术话然麻烦问题序提问回答{5}说明方半读会议拙劣感情受伤害
1[答案]weirdest
2[答案]connected
3[答案]shoot
4[答案]countless
5[答案]out
二阅读理解：根文章容判断正误（50分）
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？ Here are 5 essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership – your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou are storing up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylook out for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers may be reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附：
高效沟通者惯
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石――行唯沟通方式必须说致果行动言辞致积蓄麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重弄清楚想说什注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注众真实真实尊重真实追真实
4见性 见性关键利益相关者解谁关心什躲电脑面进行电子交互―面面语音语音进行交互真实实质性方式相处常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您敬业度关心工作
5眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威位置愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
操作提示：正确选T错误选F
1Communication and leadership don＇t always go hand in hand[[答案]F]
2The saydo gap happens when people misunderstand their leader＇s intention[[答案]F]
3Using technical jargon makes a leader convincing[[答案]F]
4Communicating sincerely is always the best[[答案]T]
5Observation is as important as communication when you want to know what people really think[[答案]T]
附：
1沟通领导总齐头进[[答案]F]
2误解领导者意图时会出现说做差距[[答案]F]
3技术术语领导者具说服力[[答案]F]
4真诚沟通永远[[答案]T]
5想知道真实想法时观察交流样重[[答案]T]
二阅读理解：根文章容完成选择题（50分）
COMMUNICATION FAILURE
The meaning of communication goes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcementswe＇re going to advanceback to his Command Centerthrough a long chain of subordinatesWhen the message finally reached the Command Centerit had mutated to becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often)the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this are a general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附：
通讯失败
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送消息发送增援前进回指挥中心通长串属消息终达指挥部时中间已变异成―送三便士四便士跳舞援军迟迟没
您通尝试20起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
第种称分配失败发生公司没收集足够市场情报(常见情况)信息没达正确点公司会市场变化步分配资源需求果需求升公司出现分配沟通失败库存会降会出现员足果相反会出现库存剩员剩
第二种执行失败触发特定事件行动沟通延迟缺乏错误种情况症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
种失败企业般文化特定部门间关系促进效沟通时会发生种情况会导致员工疏远员工流动率增加旷工率增加员工间普遍挫败感员工创造力尤跨部门创造力会着团队协效应滑受巨影响
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means________
Athe messages are sent to right receivers
Bthe messages are correctly understood
[答案]Cthe messages are correctly understood by right receivers
2In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]AConceiving
BSending
CReceiving
3What is Chinese whispers？
AWho whispers in Chinese
[答案]BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
4Allocative failure does NOT happen when________
[答案]Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
5According to the passagewhich of the following cases does NOT belong to human failure？
ADecreasing creativity across departments
BInadequate communication between departments
[答案]CIncreasing customer complaints
附：
1确认收发送消息意味着________
A消息发送正确接收者
B消息正确理解
[答案]C正确接收者正确理解消息
2著名英国陆军指挥官事中通信链中步没出错？
[答案]A概念
B发送
C接收
3什汉语耳语？
A谁中文耳语
[答案]B耳语传递信息游戏
C时说话声中国
4________时会发生分配失败
[答案]A正确信息正确方
B公司收集虚假信息
C正确部门员没收正确信息
5根文章列情况属障？
A降低跨部门创造力
B部门间沟通充分
[答案]C增加客户投诉
单元测3 试题答案
选择填空
[题目] How do you get your members to_________as a team？
[答案]pull together
[题目] I like to think_________ I am always the one finding new ways to a situation or challenge
[答案]outside of the box
[题目] In high schoolI am equally comfortable_________as a member of a team and independently
[答案]working
[题目] The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action
[答案]in which
[题目]―Could I borrow your iPad for a few hours？
―_________________
[答案]Surehere you areEnjoy your time
附：
[题目]― iPad 时？
―_________________
[答案]然享受时间
[题目]―I am sorry for what I have said to you
―_________________
[答案]Don＇t think any more about it
附：
[题目]―抱歉说话
―_________________
[答案]想
[题目]―What are your teammates like？
―_________________
[答案]They are all warmhearted and helpful
附：
[题目]―队友什样？
―_________________
[答案]热心乐助
[题目]―Will you help me arrange a meeting with MrBrownplease？
―_________________
[答案]Sorry I can＇tI have to finish my project right now
附：
[题目]―帮安排次布朗先生会面？
―_________________
[答案]起现必须完成项目
[题目]―_________________
―I＇d like to have this film developed
[答案]May I help you？
附：
[题目]―___
―想洗部电影
[回答]帮？
[题目]I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles
[答案]to
[题目]I have been very lucky to have had_________managers during my career so far
[答案]terrific
[题目]If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on the same page
[答案]can get
[题目]Regular and concrete feedback is important_________who is not performing up to her potential
[答案]when dealing with a worker
[题目]Team members are_________as unique people with irreplaceable experiencespoints of viewand knowledge to contribute
[答案]viewed
[题目]The majority of these team challenges_________anywhere
[答案]can be delivered
二阅读理解：根文章容完成选择题（50分）
A TEAMWORK GAME
A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn＇t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room
In the center of the room was a big box of balloons that hadn＇t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus：We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
附：
团队合作游戏
约35名员工组成团队参加次团队建设活动年轻聪明充满热情团队问题会相互分享信息解决方案领队认太专注团队结果带进食堂桌椅收起趣装饰品数百颜色气球房间周围
房间中央放着盒没吹气球领队吩咐家起气球吹起然面写名字注意吹爆破气球
然果第气球爆裂第二次机会第二轮赛中退出赛约30名队员气球没爆裂情况写名字然求离开房间然五分钟领队带回房间里数百气球中找面写着名字气球15分钟搜索没找气球团队告诉接进入第三轮活动
轮中队员求找面名字气球然气球交面名字两分钟气球队长总结活动：愿意相互分享时会更效率起工作单独工作时会更擅长解决问题
时团队成员关注追求目标会制造障碍团队成员应该定期问做什团队做什
操作提示：通题目拉选项框选择正确答案
1This team building event was aimed at_______
Ahelping these youngbright and enthusiastic employees become more concentrated on their work
[答案]Bmaking the team members know how to share information or solutions and cooperate with each other
Cbuilding up team morale
2This event was held in_______
[答案]Aa selfservice restaurant
Ba coffee shop
Ca classroom
3About how many team members were out of the second round of the activity？
A30
B35
[答案]C5
4Which statement below is correct？
AIn the second roundevery one of the team had found their balloons after 15 minutes
BIn the third roundthe team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room
[答案]CIn the third roundeverybody had their own balloon with help from others within 2 minutes
5What was the event going to teach these employees？
[答案]ASharing and cooperating with other team members is more efficient when they are working together
BFocusing solely on employees＇ own pursuits is not allowed in workplace
CFailure of teamwork is caused by individual
附：
1次团建活动目_______
A帮助年轻聪明热情员工更加专注工作
[答案]B团队成员知道享信息解决方案相互合作
C培养团队士气
2次活动_______举行
[答案]A助餐厅
B咖啡店
C教室
3第二轮活动概少出局？
A30
B35
[答案]C5
4列说法正确？
A第二轮15分钟队员找气球
B第三轮赛中队员求房间里数百气球中找面写着名字气球
[答案]C第三轮2分钟帮助气球
5活动教员工什？
[答案]A团队成员起工作时享合作效率更高
B工作场允许关注员工追求
C团队合作失败造成
阅读理解：根文章容判断正误（50分）
TIPS FOR TEAM BUILDING
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？ Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork by retreating as a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to work out how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
Build fun and shared occasions into the organization＇s agendahold pot luck lunchestake the team to a sporting eventsponsor dinners at a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
Use ice breakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each others livesand have a laugh together
Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
附：
团队建设技巧
您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索？传统许组织种方式进行团队建设想知道什会表现出种美妙团队合作意识务虚会研讨会法影响工作中长期信念行动
反静修计划会议研讨会团队建设活动―事实领导―必须形成更团队合作努力部分会通作团队撤退建立团队合作年天相反您需团队建设视您天做事情
组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力投入项目试图找出作团队起工作解决问题
召开部门会议审查项目进展获广泛意见协调享工作流程果团队成员间存摩擦检查拥工作流程―问题通常性团队成员尚未交付产品服务完成某事需步骤达成致
趣享场合纳入组织议程―举办便餐午餐带团队参加体育赛事赞助餐厅晚宴远足游乐园月举行次公司会议赞助运动队鼓励欢呼球队球迷
会议破冰团队合作练―助团队成员相互解分享彼生活细节起欢笑
公开庆祝团队成功方法做点例购买相 T 恤帽子团队成员名字放入抽奖中获公司商品礼券唯限制想象力
果您进行述类型团队建设您会惊讶您创建团队合作文化方面取进步种文化够做出想象更贡献
操作提示：正确选T错误选F
1Team building event is traditionally related to playing games at resort[[答案]T]
2The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building[[答案]F]
3Retreat in the first paragraph means withdrawal of troops after a defeat[[答案]F]
4Ice breaking motivates team members compete with each other[[答案]F]
5A good teamwork culture enables individuals make more efforts together[[答案]T]
附：
1团队建设活动传统度假村玩游戏关[[答案]T]
2作者声称起玩游戏解决实际工作问题改进团队建设实际工作流程组建团队样重[[答案]F]
3第段中撤退指战败撤军[[答案]F]
4破冰激励团队成员相互竞争[[答案]F]
5良团队合作文化更加努力[[答案]T]
单元测4 试题答案
选择填空
[题目]Selfesteem needs might include the_________from a workplace
[答案]rewards
[题目]_________ clearly communicate with and actively listen to employees is essential to improve their performance
[答案]Being able to
[题目]_________ the jobemployers don＇t want to hire people who are difficult to get along with
[答案]Regardless of
[题目]―_________________
―You might as well write a thanksnote
[答案]Could you suggest some ways of the rewards？
附：
[题目]―___
―妨写封感谢信
[回答]推荐奖励方式？
[题目]―Do you mind if I use vouchers to spend in a restaurant？
―_________________
[答案]Not at allGo ahead
附：
[题目]―介意代金券餐厅消费？
―_________________
[答案]点继续
[题目]―Wow This is a fantastic project I＇ve never known you＇re so creative
―_________________
[答案]Thanks for your compliments
附：
[题目]―哇 棒项目 知道创意
―_________________
[回答]谢谢夸奖
[题目]―You＇d better not push yourself too hardYou can ask the team and listen
―_________________
[答案]You are right
附：
[题目]―逼太紧问问团队倾听
―_________________
[回答]
[题目]―Can I get you a couple of tea？
―_________________
[答案] That＇s very nice of you
附：
[题目]―请喝两杯茶？
―________________
[回答] 真
[题目]All the team members tried their bestWe lost the game_________
[答案]however
[题目]An appreciated gift and the gesture of providing it will_________your coworker＇s day
[答案]light up
[题目]Companies are_________interested in your soft skills_________they are in your hard skills
[答案]as…as…
[题目]Fiftyfive per cent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their wellbeing
[答案]as if
[题目]I think a big part of it is_________we know how to have fun on the job
[答案]that
[题目]Learning new things has always been a great_________for me
[答案]motivator
[题目]The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
[答案]excels
二听力理解：听录音判断正误（50分）
请听录音：UNIT4TLMP3
操作提示：正确选T错误选F
1Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning[[答案]F]
2Brad from human resources supports Scott＇s idea[[答案]T]
3Carlotta is the manager of HRD[[答案]F]
4Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things[[答案]F]
5The prizewinner cannot choose the prize that costs more than 5007The prizewinner can only have material awards and no day off[[答案]T]
附：
1力资源支持开始时三月商业智次薪酬激励提议[[答案]F]
2力资源部布拉德支持斯科特想法[[答案]T]
3卡洛塔力资源开发部理[[回答]F]
4商业智团队中选拔奖男女获相奖励[[答案]F]
5获奖者选择价值超5007美元奖品获奖者物质奖励没休息日[[答案]T]
二阅读理解：根文章容判断正误（50分）
THE RIGHT WAY TO MOTIVATE EMPLOYEES
It＇s important for a CEO to be passionate and enthusiasticbut there＇s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn＇t have the passion to use the products they work for
According to the websitepart of the leaked letter reads：
It＇s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn＇t even remember their PayPal passwordsThat＇s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can＇t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn＇t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit＇s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it？ Marcus should have focused on three questions：
Why are you not using the app？
What is it that we can do to ensure you use our app？
What do you need from me？
附：
激励员工正确方法
CEO说充满激情热情重条专业精神必须始终保持
根科技网站Venture Beat份报告PayPal首席执行官卫·马库斯(David Marcus)员工写封批评信指责没PayPal产品鼓励没热情工作产品情况离开
根该网站部分泄露信件容：
注意周Cafe 17测试手机支付时拒绝安装PayPal应程序甚记PayPal密码团队说接受PayPal应该情况产品样产品变更更
果您拒绝安装PayPal应程序者果您记您PayPal密码请帮忙方寻找您心灵思想联系东西
然开始明显封信揭示PayPal士气文化问题作名高您然希您员工推广您产品面员工接受生产产品情况时需调查问题根源―威胁
面部问题时优秀高会问什开始会先联系高团队然联系全体员工找出问题根源解决问题问题发出片面说明领先退
领导力始倾听优秀理员需走出员工队伍提出问题倾听做出判断反应公司员工接受产品事实领导力失败马库斯需通反省解决根结底果员工必须迫该应程序指消费者愿意付费？马库斯应该关注三问题：
什应程序？
做什确保您应程序？
需做什？
操作提示：正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[[答案]F]
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[[答案]T]
3A onesided note refers to the root of PayPal＇s problem[[答案]F]
4When faced with internal problemsgood executives find the root of a problem in their executive team first[[答案]T]
5Good executives need to give feedback immediately when they are listening to the staff[[答案]F]
附：
1CEO激情热情[[答案]F]
2贝宝CEO责备员工贝宝忘记贝宝密码专业[[答案]T]
3片面说明PayPal问题根源[[回答]F]
4面部问题时优秀高首先会高团队中找问题根源[[答案]T]
5优秀倾听员工意见时需立出反馈[[答案]F]
二阅读理解：根文章容完成选择题（50分）
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simple：creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that＇s what＇s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
附：
谷歌继续员工开心
Google工作许梦想仅家公司 15 年取成令羡慕工作文化40国家区拥约 37000名员工您想知道Google保持激励整公司工作验
Google工作带数组织法提供福利―保龄球馆免费理发健身房会员资格班班车公司成功秘诀投入样时间精力员工开心创新产品中做样
回公司刚刚起步时候联合创始拉里佩奇谢尔盖布林目标谷歌成华想工作方想法简单：创造种员工开心工作文化激励力忠公司
Google力发展副总裁凯伦·梅(Karen May)表示希员工未喜欢里说成世界第愿说取成功
Google 员工愿意工作理提供务鼓舞心具挑战性Google位员工机会20工作时间花选择项目种员工摆脱日常工作远离常常工工作感乏味务
Google位员工展示公司重性位员工图腾柱位置Google表现产生影响
梅说果重视作完整关心做件事发言权真会倾听
做点谷歌周五举办员工坛讨20常见问题员工访问公司信息增加信感员工领导起解决问题
操作提示：通题目拉选项框选择正确答案
1How would you describe Google？
AMediumsized international company
[答案]BLarge global enterprises
CLarge American company
2Which one does NOT belong to the methods that Google motivate its employees？
[答案]APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
3Who founded Google？
[答案]ALarry Page and Sergey Brin
BKaren May
CSergey Brin
4If you are a normal employee of Googlewhat could you do EXCEPT？
AKnow all information of Google and discuss questions with your leaders
[答案]BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
5What is Google＇s secret to success？
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
[答案]CValuing the happiness of its employees as much as innovating good products
附：
1会描述谷歌？
A中型国际公司
[答案]B全球型企业
C型美国公司
2种属谷歌激励员工方式？
[答案]A谷歌影响力越员工提拔更高职位
B家办公室间穿梭员工
C工作场提供娱乐设备
3谷歌谁创立？
[答案]ALarry Page Sergey Brin
B凯伦·梅
C谢尔盖·布林
4果谷歌普通员工做什？
A解谷歌信息您领导讨问题
[答案]B选择项目工作
C事起保龄球远离差事
5谷歌成功秘诀什？
A创新高科技产品
B员工支付高薪严格理
[答案]C重视员工幸福创新产品样重
单元测5 试题答案
选择填空
[题目]―Do you know where I can repair my motorcar？
―_________________
[答案]Around the street corner
附：
[题目]―知道里修理汽车？
―_________________
[答案]街角
[题目]―Haven＇t seen you for agesWhat are you busy doing now？
―_________________
[答案]I am working part time in a bookstore
附：
[题目]―久见现忙什？
―_________________
[答案]家书店兼职
[题目]―I think I have made a great mistake
―_________________
[答案]I don＇t think soIt＇s not your fault
附：
[题目]―认犯错误
―_________________
[回答]认错
[题目]―Overthetop？ You mean…
―_________________
[答案]Wellsometimes your coworkers feel that you are too loud
附：
[题目]―头？意思……
―_________________
[回答]嗯时候事觉太吵
[题目]―Why didn＇t you come to my birthday party yesterday？
―_________________
[答案]Sorrybut my wife had a car accident
附：
[题目]―昨天什参加生日聚会？
―_________________
[回答]起老婆出车祸
[题目]A child＇s character is greatly influenced by his home__________
[答案]environment
[题目]At a rough__________we will take another four weeks to finish this plan
[答案] estimate
[题目]Good work_________good pay
[答案]deserves
[题目]Linda walked at the head_________by her colleagues
[答案]followed
[题目]My leather shoes cost me_________the last pairs I bought
[答案]three times as much as
[题目]Please ask the solicitor what his_________would be to take the case to court
[答案]fee
[题目]The workmen want to_________the number of working hours and to increase pay
[答案]decrease
[题目]They have come to the conclusion_________this winter will be even colder than before
[答案]that
[题目]Wendy suggests that we_________tomorrow
[答案]should go
[题目]Without his assistanceI_________the research last month
[答案]would not have completed
二阅读理解：根文章容判断正误（50分）
PERFORMANCE MANAGEMENT AND PERFORMANCE APPRAISAL
Performance management aims to acknowledge employee achievementssupport their personal and professional developmentand motivate and empower them to perform their work effectively Performance management helps employees to develop their understandingknowledge and skills so that they can contribute to the achievement of the enterprise＇s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system willif implemented wellenable high performance which will define enterprise and personal successUsing performance management processesan enterprise can be better placed to meet competitive challengesThis is done by：
●identifying the critical positions
●determining the most important competencies for those positions
●providing the educationtraining and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is performance appraisal＇Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee＇s work performanceand agreement to future training plansjob goals and job aspirations
To be effectivea performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
附：
绩效理绩效考核
绩效理旨认员工成支持职业发展激励授权效完成工作绩效理帮助员工发展理解知识技够实现企业目标做出贡献获工作满足感优质力资源系统重组成部分
企业希应该期位员工取高绩效基胜力绩效理系统素果实施实现高绩效定义企业成功绩效理流程企业更定位迎接竞争挑战通方式完成：
●识关键位置
●确定职位重力
●提供员工需教育培训反馈
●结果负责
绩效理程关键绩效评估绩效评估根组预定标准员工工作表现进行评估员工工作绩效系统反馈程意未培训计划工作目标工作愿
效绩效评估需套商定标准作反馈设定未目标基础力单元设定工作绩效基准标准提供非常效工具绩效标准力单位力作绩效评估审查中进行评估措施
操作提示：正确选T错误选F
1Performance management is a very important part of any quality human resource system[[答案]T]
2The aim of performance management is to punish the unqualified employees[[答案]F]
3An enterprise can be better placed to meet competitive challenges by providing the educationtraining and feedback required by employeesfor example[[答案]T]
4Every enterprise can expect high performance from each employee[[答案]F]
5Performance management is also called performance appraisal[[答案]F]
附：
1绩效理质量力资源系统中非常重部分[[答案]T]
2绩效理目惩罚合格员工[[答案]F]
3企业通提供员工需教育培训反馈更应竞争挑战例[[答案]T]
4企业期员工高绩效[[答案]F]
5绩效理绩效考核[[答案]F]
二阅读理解：根文章容完成选择题（50分）
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it＇s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult manner Here are some suggestions：
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It＇s best to listen attentivelyAnd make comments or remarks only when asked for them Besidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don＇t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
附：
处理糟糕绩效评估
糟糕绩效评估会感愤怒赏识失败绝世界末日记住次评估回应方式会次评估中产生重影响相信果评准确老板完全错会受益成熟成熟方式做出反应里建议：
保持冷静放松呼吸反应度保持客观特说会悔话外绩效评估写差评
收糟糕绩效评估时该办
专心聆听求时发表评评外绩效评估期间您机会做出回应意
收糟糕绩效评估该办
糟糕绩效评估吓倒想辞职相反中吸取教训外果组织允许员工代表做出书面声明请务必做出份员工说重员工展示什意床位绩效评估原例员工会表达理解时愿意遵守建设性建议
改善良绩效评估方法
改善差评种方法设置评价建立绩效标准改善差评种方法更解理老板员工期期解什导致糟糕绩效评估助提高专业成长鼓励激励员工做更便次获良评估
操作提示：通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review？
AArgue with your boss
BMake immediate remarks
[答案]CStay calm and listen carefully
2What should you do after you are given a bad performance review？
AQuit your job immediately
BInsist on making comments
[答案]CLearn from the review
3What should you do if you do not agree with the bad performance review？
ATell the boss directly that you do not agree with the review
[答案]BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
4How do you improve a bad performance review？
[答案]AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
5Why should we understand the cause of a bad performance review？
ABecause it helps the employee to get promoted immediately
[答案]BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
附：
1予差评时应该做？
A老板争
B立发表意见
[答案]C保持冷静仔细听
2差评办？
A立辞职
B坚持发表意见
[答案]C评中学
3意差评办？
A直接告诉老板意评
[答案]B允许情况您名义作出书面声明
C书面形式表达您理解
4改善差评？
[答案]A解定性标准
B 详细解员工想期什
C解出评会想
5什解绩效考核原？
A帮助员工立获晋升
[答案]B鼓励激励工做更
C阻碍员工职业发展
单元测6 试题答案
选择填空
[题目]__________the deepening of China＇s economic reformsthere is greater cooperation
[答案]With
[题目]―Can I have three days off next weekMrSmith？
―__________I can manage without you
[答案]Of course
附：
[题目]―史密斯先生周请三天假？
―__________没应付
[答案]然
[题目]―Don＇t worryMumThe doctor said it was only a common cold
[答案]What a relief
[题目]―If you don＇t believe in yourselfno one else will
―_________Confidence is really important
[答案]I couldn＇t agree more
附：
[题目]―果相信没会相信
―_________信心真重
[回答]完全意
[题目]―Which of these hats do you want？
―_________Either will do
[答案]I don＇t mind
[题目]―I＇m going to Beijing for a few days
―__________I wish I could go with you
[答案]I really envy you
附：
[题目]―北京天
―__________希起
[回答]真羡慕
[题目]All_________glitters(闪闪发光)is not gold
[答案]that
[题目]By the end of the yearthe sales plan for the next year_________
[答案]will have been made
[题目]He ordered that nothing_________until the police arrived
[答案]should be touched
[题目]On hearing the news of_________the major exam againthe girl burst into tears
[答案]her having failed
[题目]Redundancy happens when employees need to_________their workforceAnd as a result
[答案]reduce
[题目]She is very adaptive and soon adapted_________to the campus life
[答案]to
[题目]There is no_________the fact that he is the best student in the class
[答案]denying
[题目]They depend on each other to surviveIn other wordsthey are_________for survival
[答案]interdependent
[题目]To build the reservoir（水库） thousands of people have to be_________ 
[答案]relocated
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
On May 271995our life was suddenly changedIt happened a few minutes past threewhen my husbandChrisfell from his horse as it jumped over a fenceChris was paralyzed (瘫痪) from the chest down {1} to breathe normallyAs he was thrown from his horsewe entered into a life of disability with lots of unexpected challengesWe went from the haves to the havenotsOr so we thought
Yet what we discovered later were all the gifts that came out of sharing difficultiesWe came to learn that something {2}could happen in a disasterAll over the world people cared for Chris so much that letters and postcards poured in every dayBy the end of the third week in a medical center in Virginiaabout 35000 pieces of {3}had been received and sortedAs {4}we opened letter after letterThey gave us comfort and became a source of strength for usWe use them to encourage ourselvesI would go to the pile of letters marked with funny if we need a laughor to the disabled box to find advice from people in wheelchairs or even in bed living happily and {5}These letterswe realizedhad to be sharedAnd so here we offer one of them to you
附：
1995年5月27日生活突然发生变化事情发生三点钟丈夫克里斯马匹翻栅栏时摔克里斯胸部瘫痪(瘫痪){1} 正常呼吸马摔时候进入意想挑战残疾生活富变成穷者认
然发现礼物分享困难中开始解{2}灾难中会发生事情全世界非常关心克里斯天信件明信片涌入弗吉尼亚州医疗中心第三周结束时约 35000 件{3}已接收分拣作{4}开封封信安慰成力量源泉说鼓励果需笑声会堆标滑稽字母者残疾盒子里寻求坐轮椅建议甚床快乐生活{5}信件意识必须分享您提供中封
1[答案]unable
2[答案]wonderful
3[答案]mail
4[答案]a family
5[答案]successfully
二阅读理解：根文章容判断正误（50分）
JACK WELCH LEADING ORGANIZATIONAL CHANGE AT GE
When Jack Welchthe Chairman and CEO at General Electric (GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut（群策群力）Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators (会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附：
JACK WELCH 领导 GE 组织变革
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯非常成功1981年45岁成CEO时通电气组织结构非常复杂相官僚规
第变化启动战略制定程指导方针企业应该领域中排名第第二果样理选择解决问题出售特定业务业务关闭精简组织韦尔奇取消部门级取消数千受薪时工职位
重组GE理员组织文化理风格发生变化中项目锻炼(群策群力)期三天会议组理员齐聚堂公开分享观点会议级组织单位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨天级出现提出解决方案然三选择：接受建议接受建议收集更信息程级做出决定压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系种方式开发新产品助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
操作提示：正确选T错误选F
1Jack Welch retired at the age of 65[[答案]T]
2Jack Welch insisted that each of the businesses should be at least number 3 in their respective area[[答案]F]
3If the business could not meet Welch＇s change requirementsits manager had 3choices[T]
4The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[[答案]T]
5The Work Out lasted a week[[答案]F]
附：
1杰克·韦尔奇65岁退休[[答案]T]
2Jack Welch 坚持认企业应该领域中少排名第三[[答案]F]
3果业务满足韦尔奇变更求理3选择[T]
4重组改变通电气理员组织文化理风格前进行[[答案]T]
5锻炼持续周[[回答]F]
二阅读理解：根文章容完成选择题(50分)
HOW TO ADAPT TO CHANGE IN THE WORKPLACE
If there＇s one word that captures the essence of what is occurring in the world todayit＇s changeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附：
适应工作场变化
果词够抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正发生重变化生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作场保持警惕：解周围发生事情遇暗示变化发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：变化技力信心开始动摇时候认清长处发挥作时注意发展领域努力改进
●僵硬：果僵化会变革程变更加困难足够灵活性角度变革里应现技知识需新闻技获
●保持乐观：保持积极心态沉浸确定中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏尔马说世界受追捧领导者成功专家
操作提示：通题目拉选项框选择正确答案
1Enterprises carry out downsizingreorganizing and cutting costs in order to______
Acut down on the number of workers
Breshuffle the organization
[答案]Csurvive
2No industry is exempt means______
[答案]ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
3The following questions are often discussed among scholars EXCEPT______
AHow can bosses create favorable conditions for change
[答案]BHow can productivity be increased
CWhat can workers do to get through change
4How many suggestions does the author put forward？
A4
B5
[答案]C6
5From the passagewe know that Robin Sharma is ______
[答案]Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
附：
1企业________进行精简重组削减成
A减少工数量
B改组组织
[答案]Csurvive
2没行业豁免意思______
[答案]A行业例外
B没行业例子
C行业豁免
3______学者常讨问题
A老板变革创造利条件
[答案]B提高生产力
C工做什度变革
4作者提出少建议？
A4
B5
[答案]C6
5文章中知道Robin Sharma______
[答案]A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
单元测7 试题答案
选择填空
[题目]_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
[答案]Standing
[题目]_________the importance of Englishwe should put more effort into it and try to learn it well
[答案]Given
[题目] After days of investigationthe police were_________reality
[答案]approaching
[题目]_________there is smokethere is fire
[答案]Where
[题目]―Have you already paid？ What＇s my share of the bill？
―_________It wasn＇t very much
[答案]Don＇t worry about it
附：
[题目]—已付钱？账单少？
—_________
[答案]担心
[题目]―Sorry for being lateI should have called you earlier
―_________I＇ve just arrived
[答案]That＇s all right
附：
[题目]―抱歉迟应该早点电话
―_________刚
[回答]没关系
[题目]―Terribly sorry to interruptbut may I use your dictionary？
―Yes_________
[答案]of course
附：
[题目]―非常抱歉断字典？
―_________
[答案]然
[题目]―The Auto Show in the City Stadium has been canceled
―Ohno_________
[答案]What a pity
附：
[题目]―城市体育场车展取消
―_________
[答案]真惜
[题目]―The trip ought not to take more than an hour
―__________It is at least two hours
[答案]You must be joking
[题目]All the_________guests are seated in the front row
[答案]distinguished
[题目]An agreement was reached on the_________of mutual respect and mutual interest
[答案]basis
[题目]Compared_________EnglishChinese is generally believed to be more difficult to learn
[答案]with
[题目]The reason_________he was absent from class yesterday was that he was ill and hospitalized
[答案]why
[题目]Their economy is export_________
[答案]oriented
[题目]What can we expect__________him？
[答案]from
二听力理解：听录音判断正误（50分）
请听录音：UNIT7TLMP3
操作提示：正确选T错误选F
1Two different corporate cultures are discussed in the dialog[[答案]T]
2Melinda＇s company also has a creative culture[[答案]F]
3According to Jackthe important thing is to hire the right employees in the first place[[答案]T]
4In a creative culture teamwork is not encouraged[[答案]F]
5A creative culture is better than a collaborative culture[[答案]F]
附：
1话中讨两种企业文化[[答案]T]
2梅琳达公司创意文化[[答案]F]
3根杰克说法重首先雇合适员工[[答案]T]
4创意文化中鼓励团队合作[[答案]F]
5创意文化胜协作文化[[答案]F]
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
What is museum？A museum is a good place to keep old and beautiful thingsA museum may be a place to learn about scienceA museum can be a place{1}art of Indians or animalsWhat is inside a museum？Some museums have old cars and airplanesMany museums have pictures and statues(雕)Others have rocks and old bonesOne museum even has{2}coal mine inside Many cities have museumsSome very small{3}have museumstooIndianapolis has a{4}museumChildren do not have to pay to get inChildren go to the museum oftenThey like to look at the dinosaur bonesThey see a white bear ten feet tallThey go inside an old log cabin(木屋)On SaturdayIndianapolis children can{5}talks about animals and treesThey see movies
附：
什博物馆？博物馆保存古老美丽东西方博物馆解科学方博物馆{1}印第安动物艺术方博物馆里面什？博物馆旧汽车飞机许博物馆图片雕(雕)博物馆岩石旧骨头博物馆甚{2}里面煤矿许城市博物馆非常{3}博物馆印第安纳波利斯{4}博物馆孩子需付费进入孩子常博物馆喜欢恐龙骨头十英尺高白熊走进间旧木屋(木屋)周六印第安纳波利斯孩子{5}谈动物树木电影
1[答案]about
2[答案]a
3[答案]towns
4[答案]children＇s
5[答案]hear
二阅读理解：根文章容判断正误（50分）
CREATE A POSITIVE WORKPLACE CULTURE
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplace It is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace There are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being good to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
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营造积极职场文化
竞争激烈市场中领导者面着维持积极工作文化压力越越积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果助提供卓越服务
积极工作文化着时间推移建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化够带文化变革
工作场文化影响工作场工作方式态度信念行价值观期组成里做事方式
文化方面家理解显易见准时锅成文规明显事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应方式
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动更加稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场员核心价值观保持致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
操作提示：正确选T错误选F
1A positive work culture will give workers more satisfaction[[答案]T]
2Positive cultures have a lot to do with leadership vision and values[[答案]T]
3The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[[答案]F]
4In competitive marketsleaders are under more and more pressure to keep a positive work culture[[答案]T]
5Positive work culture can be built in a short period of time[[答案]F]
附：
1积极工作文化会工更满足感[[答案]T]
2积极文化领导愿景价值观关系[[答案]T]
3企业方行动必须员工核心价值观工作场文化变积极[[答案]F]
4竞争激烈市场中领导者承受着越越压力保持积极工作文化[[答案]T]
5积极工作文化短时间建立[[答案]F]
单元测8 试题答案
选择填空
[题目]_________we can＇t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service
[答案]Although
[题目] This is the man_________last night
[答案]whom I saw
[题目]―_________________
―Actually I prefer working on my own
[答案]Do you prefer teamwork or working individually？
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[题目]―___
―实更喜欢工作
[回答]喜欢团队合作单独工作？
[题目]―I＇d like a wakeup call at 7：00 amplease
―OK_________
[答案]I＇ll make sure you get one
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[题目]―想早 700 醒拜托
―行_________
[答案]会确保
[题目]―Who should be responsible for the accident？
―The bossnot the workersThey just carried out the order_________
[答案]as told
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[题目]―谁应该事负责？
―老板工执行命令_________
[答案]说
[题目]―You have to believe in yourselfNo one else willif you don＇t
―_______________Confidence is really important
[答案]I couldn＇t agree more
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[题目]―必须相信果相信没会相信
―_______________信真重
[回答]完全意
[题目]―It＇s about a successful businessman＇s management experienceisn＇t it？
―_________
[答案]That＇s right
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[题目]―关成功商理验？
―_________
[回答]没错
[题目]―ScottI＇d like to have your opinions about my written report
―________________But I have one suggestion
[答案]It looks fine to me
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[题目]—斯科特想听听书面报告法
―________________建议
[答案]觉
[题目]He will write to me as soon as he_________home
[答案]returns
[题目]How do we expect to compete with a company that has such a huge_________and huge resources？
[答案]reputation
[题目]please_________your hand if you have any question at all
[答案] raise
[题目]The key_________successful implementation is clearly communicating the strategy to the whole company
[答案]to
[题目]We_________with achievement
[答案]are obsessed
[题目]We need_________communication skills：listen carefullythink before you speak and manage conflicts diplomatically
[答案]outstanding
[题目]When people are surrounded by_________communication and encouragementthey can find the courage to tryfailredoand try again
[答案]constant
二完型填空(50分)
操作提示：通拉选项框选择正确词汇
This evening I met a friend at a local barShe brought her laptop{1} so she could show me some of her latest digital art designsAs we looked through her artworkthe laptop suddenly started making an unhealthy noisethen the screen twinkled on and off and then cut off{2}And as we both stared at one another surprisinglythe terrible smell of fried computer circuits appeared
I grabbed the laptop off the bar to inspect it and the problem instantly arose itselfThe bottom of the laptop was completely wet and emptyspilt water glass rested against the side of her purse just behind where the laptop was sittingWhile we were chatting and shifting the laptop＇s 17 inch screen{3}we somehow spilt a glass of water that the waiter had inadvertently (意) placed behind the screenwhich was out of our view
When life throws id some troubles like thisit typically doesn＇t make any sense to usand our natural emotional reaction might get extremely{4} at the top of our lungsBut how does this help our dilemma？ Obviouslyit doesn＇t
The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reactionYou＇d be much wiser and more disciplined than scream extremelyYou should remember that emotional rage only makes matters worseAnd please remember that once it happensthat will give us an opportunity to grow stronger
Every difficult moment in our lives is accompanied by an opportunity for personal growth and{5}But in order to attain this growth and creativity
We must first learn to control our emotionsWe must recognize that difficulties pass like everything in our life
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天晚家酒吧遇位朋友带笔记电脑{1}便展示新数字艺术设计查作品时笔记电脑突然开始发出健康噪音然屏幕闪闪灭{2}惊讶视着时候股油炸电脑电路难闻气味出现
吧台起笔记电脑检查问题立刻出现笔记电脑底部完全湿透空空溅出水杯钱包侧面笔记电脑面聊天时候移动笔记电脑17英寸屏幕{3}知洒杯水服务员意中(意)放屏幕面超出视野
生活遇样麻烦时通常没意义然情绪反应会变极度{4}困境什帮助？显然没
种情况做聪明困难事情反应更加温会极度尖更聪明更纪律应该记住情绪化愤怒会事情变更糟请记住旦发生变更强机会
生活中困难时刻伴着成长{5}机会实现种成长创造力
必须首先学会控制情绪必须认识困难生活中切样
1[答案]along
2[答案]completely
3[答案]back and forth
4[答案]upset
5[答案]activity
二阅读理解：根文章容判断正误(50分)
VISION AND EXECUTION：TWO SIDES OF A SUCCESSFUL STRATEGY
A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership＇s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
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愿景执行：成功战略两方面
战略计划战略规划程终目标—成功实施战略框架战略计划实施前没真正价值
成功实施关键首先直接参执行战略必须纳入规划程战略规划指令没负责执行战略投入反馈似策略尝试实施时会分崩离析
成功实施关键战略清晰传达整公司沟通应该确保公司中理解接受战略作前进佳途径仅仅领导层新想法没清晰沟通员工缺乏种翁意识明确目战略理解接受时通常会导致误解实施衡承诺
成功执行战略计划关键计划运作清晰直截描述果清晰简洁解释出色战略会面失败
操作提示：正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[[答案]F]
2A strategic plan is valuable if it is executed[[答案]T]
3There are four keys to successful implementation[[答案]F]
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[[答案]T]
5Leadership＇s idea determines all[[答案]F]
附：
1战略规划程终目标战略规划[[答案]F]
2果执行战略计划价值[[答案]T]
3成功实施四关键[[答案]F]
4果没负责执行策略员投入反馈策略会分崩离析[[答案]T]
5领导理念决定切[[答案]F]
二阅读理解：根文章容完成选择题(50分)
HOW DO YOU CREATE A CULTURE OF INNOVATION？
Have you noticed the courage buried in the word encourage？ To create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that
Put innovation at the heart of strategyand persist it in every messageThink of innovation strategy as a pyramid：big bets at the topa few projects in development in the middleand a broad base of continuous improvementslasting contributionsand earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselectedselforganized projects might even result in a blockbuster product or line of businessFor 3Mit was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovationGillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragementthey can find the courage to tryfailredoand try again
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您造创新文化？
您否注意鼓励词中蕴含勇气？创造种创新蓬勃发展文化需勇气决心创新者总足够勇气建立种极鼓励奖励创新文化里三种方法做点
创新放战略核心条信息中坚持创新战略想象成金字塔：顶部赌注中间正开发项目持续改进持久贡献广泛基础底层早期新想法
围绕创新定义工作作工作先决条件考虑3M举动成第批告诉专业士15时间选择项目公司现许高科技公司知道果提供种灵活性法获优秀选组织项目甚会产生轰动时产品业务线3M便利贴
认公司部门创新营造创意创新文化吉列组织创新博览会单位展示前途新概念表明创新文化中发挥作
创意成功创新需量支持协作断沟通鼓励包围时找尝试失败重做尝试勇气
操作提示：通题目拉选项框选择正确答案
1What is necessary in creating innovation culture？
Acommunication
[答案]Bcourage
Cimmitation
2How does 3M create its innovation culture？
APut innovation at the heart of strategyand persist it in every message
[答案]Bdefine jobs around innovation
CRecognize innovation in every part of the company
3The word prerequisite in Make it a job prerequisite means_______
[答案]Arequired as a prior condition
Bgoing after
Cprior to request
4How does Gillette create its innovation culture？
APut innovation at the heart of strategyand persist it in every message
Bdefine jobs around innovation
[答案]CRecognize innovation in every part of the company
5The formation from idea to innovation needs_______
Adiscussion and revise
Bfailure and courage
[答案]Csupport and cooperation
附：
1创造创新文化需什？
A沟通
[答案]B勇气
C模仿
23M造创新文化？
A创新放战略核心坚持条信息中
[答案]B围绕创新定义工作
C认公司部分创新
3Make it a jobrequisite 中prerequisite词意思_______
[答案]A需作先决条件
B追求
C请求前
4吉列造创新文化？
A创新放战略核心坚持条信息中
B围绕创新定义工作
[答案]C承认公司部分创新
5理念创新形成需_______
A讨修改
B失败勇气
[答案]C支持合作
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