(更新版)国家开放学电理英语4网考形考务题库答案
形考务1
选择填空题（题10分5题）
题目1— Is it possible for you to work out the plan tonight
—__________
选择项：
B I think so
题目2— Could you give us a speech on management functions some day this week
—________________
选择项：
C I＇d love to but I＇m busy this week
题目3______ his anger the employees called him Mr Thunder but they loved him
选择项：
A Due to
题目4______ managers spend most of their time in facetoface contact with others but they spend much of it obtaining and sharing information
选择项：
C Not only do
题目5 AT&T found that employees with better planning and decisionmaking skills were ______ to be promoted into management jobs
选择项：
A more likely
题目6
二阅读理解：根文章容判断正误（50分）
Who Killed Nokia
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smartphone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managers engineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company＇s top managers had a terrifying reputation Some members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn＇t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that you can get resources by promising something earlier or promising a lot It＇s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia＇s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
操作提示：正确选T错误选F
1 Nokia lost the smartphone battle because its technology is not as good as that of Apple (F)
2 Nokia＇s middle managers were frank to tell the truth but the top ones didn＇t listen to them(F)
3 Nokia＇s top managers were too moody to hear anything good but harsh(T)
4 Middle managers in Nokia delivered results more than they promised earlier(F)
5 Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth(T)
形考务2
第套
选择填空题（题10分5题）
题目1— Will you go on a picnic with us tomorrow
—____________________
选择项：
C I＇m afraid I have no idea
题目2— If you can＇t say what you＇ve come to say at the meeting what＇s the point
—____________________but I think you might need to change your approach somewhat
选择项：
B I can see that
题目3Every time I tried to say something he would ______ to something else
选择项：
B move on
题目4Effective leaders distill complex thoughts and strategies into simple memorable terms __________ colleagues and customers can grasp and act upon
选择项：
B that
题目5When the message finally reached the Command Center it __________ mutated to become —Send three and fourpence we＇re going to a dance
选择项：
B had
题目6
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
What We Have Here A Failure to Communicate
It is the weirdest thing There are more ways than ever to communicate with people yet it sometimes seems like it is more difficult to connect — and stay connected with anyone
Should you shoot off an email Tap out a text Post a private message on Facebook Write on their Facebook wall Skype poke ping or conjure them up on a digital tin can phone
And once you reach someone you wonder Is he paying attention How do you know Even with the technoease of countless communication devices conversations can still be troublesome Questions are asked and answered out of order Instructions and directions go halfread Meetings are botched Feelings are hurt
第二套
选择填空题（题10分5题）
题目1—How can you explain the latest situation
—____________________I know it is all my fault
选择项：
A Sorry
题目2—How did your meeting go yesterday
— ____________________actually it was really frustrating
选择项：
A Not so good
题目3In today＇s environment __________ people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in
选择项：
A where
题目4What you need to do is to keep things short and sweet just the ______
选择项：
C highlights
题目5He＇s left now but productivity hasn＇t ______that much
选择项：
C picked up
题目6
二阅读理解：根文章容完成选择题（50分）
Communication Failure
The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we＇re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we＇re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be understaffing If the inverse happens there will be a surplus of stocks and overstaffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means
C the messages are correctly understood by right receivers
2 In the famous British Army Commander story which step probably did NOT go wrong in the communication chain
A Conceiving
2What is Chinese whispers
B A game to pass message around in a whisper
3Allocative failure does NOT happen when
A the right information goes to the right place
5 According to the passage which of the following cases does NOT belong to human failure回答
C Increasing customer complaints
第三套
选择填空题（题10分5题）
题目1— If you can＇t say what you＇ve come to say at the meeting what＇s the point
—____________________but I think you might need to change your approach somewhat
选择项：
B I can see that
题目2—How did your meeting go yesterday
— ____________________actually it was really frustrating
选择项：
A Not so good
题目3If demand is rising but the firm __________ from communication failure then stocks will fall and there will be understaffing
选择项：
C is suffering
题目4Every time I tried to say something he would ______ to something else
选择项：
B move on
题目5In today＇s environment __________ people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in
选择项：
A where
题目6
二阅读理解：根文章容判断正误（50分）
Habits of Highly Effective Communicators
It＇s no secret that good leaders are also good communicators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don＇t communicate in a clear credible and authentic way Here are 5 essential communication practices of effective leaders
1 Mind the saydo gap Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication and it must be congruent with what you say If your actions don＇t align with your words you are storing up trouble for the future
2 Make the complex simple Effective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act upon The most important thing is to clarify what you want to say look out for technical jargon and avoid business speak which add complexity Say what you mean in as few words as possible
3 Find your own voice Use language that＇s distinctly your own let your values come through in your communication Correct use of language and grammar are important of course but don＇t become overly fixated on eloquence for eloquence＇s sake concentrate on being distinct and real People want real people respect real people follow real
4 Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don＇t hide behind a computer and only interact with people electronically – see them face to face and voice to voice and interact with them in a real substantial way In today＇s environment where people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇re engaged and that you care about them and their work
5 Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others may be reluctant to express their real opinions to you directly You won＇t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
操作提示：正确选T错误选F
1 Communication and leadership don＇t always go hand in hand(F)
2 The saydo gap happens when people misunderstand their leader＇s intention(F)
3 Using technical jargon makes a leader convincing(F)
4 Communicating sincerely is always the best(T)
5 Observation is as important as communication when you want to know what people really think(T)
形考务3
选择填空题（题10分5题）
题目1— What are your teammates like
—_____________
选择项：
A They are all warmhearted and helpful
题目2— Could I borrow your iPad for a few hours
—_____________
选择项：
B Sure here you are Enjoy your time
题目3Regular and concrete feedback is important ______ who is not performing up to her potential
选择项：
B when dealing with a worker
题目4I believe that I have a lot to contribute ______ a team environment and am comfortable in both leadership and player roles
选择项：
A to
题目5The majority of these team challenges ______ anywhere
选择项：
C can be delivered
题目6阅读理解：根文章容判断正误（50分）
Tips for Team Building
When you think of team building do you immediately picture your group off at a resort playing games or hanging from ropes Traditionally many organizations approach team building in this way but then they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work
I＇m not averse to retreats planning sessions seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort You will not build teamwork by retreating as a group for a couple of days each year instead you need to think of team building as something you do every single day
• Form teams to solve real work issues and to improve real work processes Provide training in systematic methods so the team expends its energy on the project not on trying to work out how to work together as a team to approach the problem
• Hold department meetings to review projects and progress to obtain broad input and to coordinate shared work processes If there is friction between team members examine the work processes they mutually own — the problem is not usually their personalities instead it is often the fact that the team members haven＇t agreed on how they will deliver a product or service or the steps required to get something done
• Build fun and shared occasions into the organization＇s agenda — hold pot luck lunches take the team to a sporting event sponsor dinners at a local restaurant go hiking or go to an amusement park Hold a monthly company meeting sponsor sports teams and encourage cheering team fans
• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other share details about each others lives and have a laugh together
• Celebrate team successes publicly There are many ways you could do this for instance by buying everyone the same Tshirt or hat putting team member names in a draw for company merchandise and gift certificates The only thing limiting you is your imagination
If you do the types of teamwork building listed above you＇ll be amazed at the progress you will make in creating a teamwork culture a culture that enables individuals to contribute more than they ever thought possible — together
操作提示：正确选T错误选F
1 Team building event is traditionally related to playing games at resort(T)
2 The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building(F)
3 Retreat in the first paragraph means withdrawal of troops after a defeat(F)
4 Ice breaking motivates team members compete with each other(F)
5 A good teamwork culture enables individuals make more efforts together(T)
形考务4
第套
选择填空题（题10分5题）
题目1— __________
— You might as well write a thanksnote
选择项：
C Could you suggest some ways of the rewards
题目2—Can I get you a couple of tea
—_________________________
选择项：
A That＇s very nice of you
题目3All the team members tried their best We lost the game _________
选择项：
A however
题目4______ the job employers don＇t want to hire people who are difficult to get along with
选择项：
C Regardless of
题目5Learning new things has always been a great ______ for me
选择项：
A motivator
题目6
二听力理解：听录音判断正误（50分）
请听录音：
操作提示：正确选T错误选F
1 Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning（F）
2 Brad from human resources supports Scott＇s idea（T）
3 Carlotta is the manager of HRD（F）
4 Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things（F）
5 The prizewinner cannot choose the prize that costs more than 500 7 The prizewinner can only have material awards and no day off（T）
第二套
选择填空题（题10分5题）
题目1— You＇d better not push yourself too hard You can ask the team and listen
— __________
选择项：
A You are right
题目2— Do you mind if I use vouchers to spend in a restaurant
— __________
选择项：
B Not at all Go ahead
题目3Companies are ______ interested in your soft skills ______ they are in your hard skills
选择项：
B as…as…
题目4An appreciated gift and the gesture of providing it will ______ your coworker＇s day
选择项：
B light up
题目5
Fiftyfive percent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their wellbeing
选择项：
A as if
题目6
二阅读理解：根文章容完成选择题（50分）
How Google Continues to Keep Employees Happy
Working for Google is a dream of many not just because of what this company has achieved in the last 15 years but because of its enviable work culture With about 37000 employees in 40 countries you might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t provide bowling alleys free haircuts gym memberships and shuttles to and from work The company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startup cofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at Their idea was simple creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No 1 in the world and more that we want our employees and future ones to love it here because that＇s what＇s going to make us successful said Karen May the Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging Every employee at Google has the opportunity to spend 20 of his or her working time on a project they choose This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
Lastly Google shows each employee just how important he or she is to the company Each employee regardless of her spot on the totem pole has an influence on how Google performs
If you value people and care about them as whole people one thing you do is giving them a voice and you really listen May said
Google does just that by hosting employee forums every Friday where they discuss the 20 mostasked questions Employees have access to all company information adding a sense of trust and employees and leaders work together to solve problems
操作提示：通题目拉选项框选择正确答案
1 How would you describe Google
B Large global enterprises
2 Which one does NOT belong to the methods that Google motivate its employees
A Promoting the employee who has more influence on Google the higher job position
3 Who founded Google
A Larry Page and Sergey Brin
4 If you are a normal employee of Google what could you do EXCEPT
B Only work for the project you choose
5 What is Google＇s secret to success
C Valuing the happiness of its employees as much as innovating good products
形考务5
选择填空题（题10分5题）
题目1
— I think I have made a great mistake
— ____________
选择项：
C I don＇t think so It＇s not your fault
题目2
— Overthetop You mean…
— ____________
选择项：
A Well sometimes your coworkers feel that you are too loud
题目3
Without his assistance I ________ the research last month
选择项：
A would not have completed
题目4
They have come to the conclusion ________ this winter will be even colder than before
选择项：
A that
题目5
Good work ________ good pay
选择项：
A deserves
题目6
二阅读理解：根文章容完成选择题（50分）
How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry unappreciated defeated and hopeless But it＇s not the end of the world Remember that the way you respond to this appraisal can make all the difference in the next one Even if you believe that the review is inaccurate and that your boss is completely wrong you will benefit by reacting in a mature adult manner Here are some suggestions
Stay calm Relax Breathe Do not overreact and be objective Especially do not say things that will likely be regretted later Besides the person giving the performance review may or may not be the one who has written the bad review
What to Do When Receiving a Bad Performance Review
It＇s best to listen attentively And make comments or remarks only when asked for them Besides during the performance review you will be given the chance to respond and may disagree
What to Do After Receiving a Bad Performance Review
Don＇t be intimidated by the bad performance review and want to quit the job instead learn from it Also if the organization allows their employees to make a written statement on their own behalf do make one It is important for the worker to show why she does not agree with the bed performance review for instance an employee may express their different understanding and at the same time a willingness to comply with any constructive suggestions
Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set selfreviews that is establish performance standards Another way to improve a bad review is to learn more about what the manager supervisor or boss wants or expects from hisher employees Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示：通题目拉选项框选择正确答案
1 What should you do when you are given a bad performance review
C Stay calm and listen carefully
2 What should you do after you are given a bad performance review
C Learn from the review
3 What should you do if you do not agree with the bad performance review
B Make a written statement on your own behalf if it is allowed
4 How do you improve a bad performance review
A Understand the established performance standards
5 Why should we understand the cause of a bad performance review
B Because it encourages and motivates the worker to do better
形考务6
选择填空题（题10分5题）
题目1
— Which of these hats do you want
— _______ Either will do
选择项：
A I don＇t mind
题目2
— If you don＇t believe in yourself no one else will
— _____ Confidence is really important
选择项：
C I couldn＇t agree more
题目3
All _____ glitters (闪闪发光) is not gold
选择项：
A that
题目4
On hearing the news of ______ the major exam again the girl burst into tears
选择项：
A her having failed
题目5
She is very adaptive and soon adapted ______ to the campus life
选择项：
B to
题目6
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
On May 27 1995 our life was suddenly changed It happened a few minutes past three when my husband Chris fell from his horse as it jumped over a fence Chris was paralyzed (瘫痪) from the chest down unable to breathe normally As he was thrown from his horse we entered into a life of disability with lots of unexpected challenges We went from the haves to the havenots Or so we thought
Yet what we discovered later were all the gifts that came out of sharing difficulties We came to learn that something wonderful could happen in a disaster All over the world people cared for Chris so much that letters and postcards poured in every day By the end of the third week in a medical center in Virginia about 35000 pieces of mail had been received and sorted As a family we opened letter after letter They gave us comfort and became a source of strength for us We use them to encourage ourselves I would go to the pile of letters marked with funny if we need a laugh or to the disabled box to find advice from people in wheelchairs or even in bed living happily and successfully These letters we realized had to be shared And so here we offer one of them to you
形考务7
选择填空题（题10分5题）
题目1— Sorry for being late I should have called you earlier
—__________ I＇ve just arrived
选择项：
C That＇s all right
题目2— The Auto Show in the City Stadium has been canceled
— Oh no_________
选择项：
A What a pity
题目3______ the importance of English we should put more effort into it and try to learn it well
选择项：
A Given
题目4Compared ______ English Chinese is generally believed to be more difficult to learn
选择项：
A with
题目5_____ there is smoke there is fire
选择项：
C Where
题目6
二听力理解：听录音判断正误（50分）
操作提示：正确选T错误选F
1 Two different corporate cultures are discussed in the dialog （T）
2 Melinda＇s company also has a creative culture （F）
3 According to Jack the important thing is to hire the right employees in the first place （T）
4 In a creative culture teamwork is not encouraged （F）
5 A creative culture is better than a collaborative culture（F）
形考务8
选择填空题（题10分5题）
题目1— You have to believe in yourself No one else will if you don＇t
— ____________________Confidence is really important
选择项：
C I couldn＇t agree more
题目2—It＇s about a successful businessman＇s management experience isn＇t it
— ____________
选择项：
B That＇s right
题目3please ______ your hand if you have any question at all
选择项：
A raise
题目4How do we expect to compete with a company that has such a huge ______ and huge resources
选择项：
C reputation
题目5He will write to me as soon as he ______ home
选择项：
B returns
题目6
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
This evening I met a friend at a local bar She brought her laptop along so she could show me some of her latest digital art designs As we looked through her artwork the laptop suddenly started making an unhealthy noise then the screen twinkled on and off and then cut off completely And as we both stared at one another surprisingly the terrible smell of fried computer circuits appeared
I grabbed the laptop off the bar to inspect it and the problem instantly arose itself The bottom of the laptop was completely wet and empty spilt water glass rested against the side of her purse just behind where the laptop was sitting While we were chatting and shifting the laptop＇s 17 inch screen back and forth we somehow spilt a glass of water that the waiter had inadvertently (意) placed behind the screen which was out of our view
When life throws id some troubles like this it typically doesn＇t make any sense to us and our natural emotional reaction might get xtremely upset at the top of our lungs But how does this help our dilemma Obviously it doesn＇t
The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction You＇d be much wiser and more disciplined than scream extremely You should remember that emotional rage only makes matters worse And please remember that once it happens that will give us an opportunity to grow stronger
Every difficult moment in our lives is accompanied by an opportunity for personal growth and creativity But in order to attain this growth and creativity
We must first learn to control our emotions We must recognize that difficulties pass like everything in our life
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形考务1
选择填空题（题10分5题）
题目1— Is it possible for you to work out the plan tonight
—__________
选择项：
B I think so
题目2— Could you give us a speech on management functions some day this week
—________________
选择项：
C I＇d love to but I＇m busy this week
题目3______ his anger the employees called him Mr Thunder but they loved him
选择项：
A Due to
题目4______ managers spend most of their time in facetoface contact with others but they spend much of it obtaining and sharing information
选择项：
C Not only do
题目5 AT&T found that employees with better planning and decisionmaking skills were ______ to be promoted into management jobs
选择项：
A more likely
题目6
二阅读理解：根文章容判断正误（50分）
Who Killed Nokia
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smartphone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managers engineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company＇s top managers had a terrifying reputation Some members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn＇t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that you can get resources by promising something earlier or promising a lot It＇s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia＇s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
操作提示：正确选T错误选F
1 Nokia lost the smartphone battle because its technology is not as good as that of Apple (F)
2 Nokia＇s middle managers were frank to tell the truth but the top ones didn＇t listen to them(F)
3 Nokia＇s top managers were too moody to hear anything good but harsh(T)
4 Middle managers in Nokia delivered results more than they promised earlier(F)
5 Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth(T)
形考务2
第套
选择填空题（题10分5题）
题目1— Will you go on a picnic with us tomorrow
—____________________
选择项：
C I＇m afraid I have no idea
题目2— If you can＇t say what you＇ve come to say at the meeting what＇s the point
—____________________but I think you might need to change your approach somewhat
选择项：
B I can see that
题目3Every time I tried to say something he would ______ to something else
选择项：
B move on
题目4Effective leaders distill complex thoughts and strategies into simple memorable terms __________ colleagues and customers can grasp and act upon
选择项：
B that
题目5When the message finally reached the Command Center it __________ mutated to become —Send three and fourpence we＇re going to a dance
选择项：
B had
题目6
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
What We Have Here A Failure to Communicate
It is the weirdest thing There are more ways than ever to communicate with people yet it sometimes seems like it is more difficult to connect — and stay connected with anyone
Should you shoot off an email Tap out a text Post a private message on Facebook Write on their Facebook wall Skype poke ping or conjure them up on a digital tin can phone
And once you reach someone you wonder Is he paying attention How do you know Even with the technoease of countless communication devices conversations can still be troublesome Questions are asked and answered out of order Instructions and directions go halfread Meetings are botched Feelings are hurt
第二套
选择填空题（题10分5题）
题目1—How can you explain the latest situation
—____________________I know it is all my fault
选择项：
A Sorry
题目2—How did your meeting go yesterday
— ____________________actually it was really frustrating
选择项：
A Not so good
题目3In today＇s environment __________ people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in
选择项：
A where
题目4What you need to do is to keep things short and sweet just the ______
选择项：
C highlights
题目5He＇s left now but productivity hasn＇t ______that much
选择项：
C picked up
题目6
二阅读理解：根文章容完成选择题（50分）
Communication Failure
The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we＇re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we＇re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be understaffing If the inverse happens there will be a surplus of stocks and overstaffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means
C the messages are correctly understood by right receivers
2 In the famous British Army Commander story which step probably did NOT go wrong in the communication chain
A Conceiving
2What is Chinese whispers
B A game to pass message around in a whisper
3Allocative failure does NOT happen when
A the right information goes to the right place
5 According to the passage which of the following cases does NOT belong to human failure回答
C Increasing customer complaints
第三套
选择填空题（题10分5题）
题目1— If you can＇t say what you＇ve come to say at the meeting what＇s the point
—____________________but I think you might need to change your approach somewhat
选择项：
B I can see that
题目2—How did your meeting go yesterday
— ____________________actually it was really frustrating
选择项：
A Not so good
题目3If demand is rising but the firm __________ from communication failure then stocks will fall and there will be understaffing
选择项：
C is suffering
题目4Every time I tried to say something he would ______ to something else
选择项：
B move on
题目5In today＇s environment __________ people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in
选择项：
A where
题目6
二阅读理解：根文章容判断正误（50分）
Habits of Highly Effective Communicators
It＇s no secret that good leaders are also good communicators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don＇t communicate in a clear credible and authentic way Here are 5 essential communication practices of effective leaders
1 Mind the saydo gap Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication and it must be congruent with what you say If your actions don＇t align with your words you are storing up trouble for the future
2 Make the complex simple Effective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act upon The most important thing is to clarify what you want to say look out for technical jargon and avoid business speak which add complexity Say what you mean in as few words as possible
3 Find your own voice Use language that＇s distinctly your own let your values come through in your communication Correct use of language and grammar are important of course but don＇t become overly fixated on eloquence for eloquence＇s sake concentrate on being distinct and real People want real people respect real people follow real
4 Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don＇t hide behind a computer and only interact with people electronically – see them face to face and voice to voice and interact with them in a real substantial way In today＇s environment where people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇re engaged and that you care about them and their work
5 Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others may be reluctant to express their real opinions to you directly You won＇t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
操作提示：正确选T错误选F
1 Communication and leadership don＇t always go hand in hand(F)
2 The saydo gap happens when people misunderstand their leader＇s intention(F)
3 Using technical jargon makes a leader convincing(F)
4 Communicating sincerely is always the best(T)
5 Observation is as important as communication when you want to know what people really think(T)
形考务3
选择填空题（题10分5题）
题目1— What are your teammates like
—_____________
选择项：
A They are all warmhearted and helpful
题目2— Could I borrow your iPad for a few hours
—_____________
选择项：
B Sure here you are Enjoy your time
题目3Regular and concrete feedback is important ______ who is not performing up to her potential
选择项：
B when dealing with a worker
题目4I believe that I have a lot to contribute ______ a team environment and am comfortable in both leadership and player roles
选择项：
A to
题目5The majority of these team challenges ______ anywhere
选择项：
C can be delivered
题目6阅读理解：根文章容判断正误（50分）
Tips for Team Building
When you think of team building do you immediately picture your group off at a resort playing games or hanging from ropes Traditionally many organizations approach team building in this way but then they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work
I＇m not averse to retreats planning sessions seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort You will not build teamwork by retreating as a group for a couple of days each year instead you need to think of team building as something you do every single day
• Form teams to solve real work issues and to improve real work processes Provide training in systematic methods so the team expends its energy on the project not on trying to work out how to work together as a team to approach the problem
• Hold department meetings to review projects and progress to obtain broad input and to coordinate shared work processes If there is friction between team members examine the work processes they mutually own — the problem is not usually their personalities instead it is often the fact that the team members haven＇t agreed on how they will deliver a product or service or the steps required to get something done
• Build fun and shared occasions into the organization＇s agenda — hold pot luck lunches take the team to a sporting event sponsor dinners at a local restaurant go hiking or go to an amusement park Hold a monthly company meeting sponsor sports teams and encourage cheering team fans
• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other share details about each others lives and have a laugh together
• Celebrate team successes publicly There are many ways you could do this for instance by buying everyone the same Tshirt or hat putting team member names in a draw for company merchandise and gift certificates The only thing limiting you is your imagination
If you do the types of teamwork building listed above you＇ll be amazed at the progress you will make in creating a teamwork culture a culture that enables individuals to contribute more than they ever thought possible — together
操作提示：正确选T错误选F
1 Team building event is traditionally related to playing games at resort(T)
2 The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building(F)
3 Retreat in the first paragraph means withdrawal of troops after a defeat(F)
4 Ice breaking motivates team members compete with each other(F)
5 A good teamwork culture enables individuals make more efforts together(T)
形考务4
第套
选择填空题（题10分5题）
题目1— __________
— You might as well write a thanksnote
选择项：
C Could you suggest some ways of the rewards
题目2—Can I get you a couple of tea
—_________________________
选择项：
A That＇s very nice of you
题目3All the team members tried their best We lost the game _________
选择项：
A however
题目4______ the job employers don＇t want to hire people who are difficult to get along with
选择项：
C Regardless of
题目5Learning new things has always been a great ______ for me
选择项：
A motivator
题目6
二听力理解：听录音判断正误（50分）
请听录音：
操作提示：正确选T错误选F
1 Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning（F）
2 Brad from human resources supports Scott＇s idea（T）
3 Carlotta is the manager of HRD（F）
4 Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things（F）
5 The prizewinner cannot choose the prize that costs more than 500 7 The prizewinner can only have material awards and no day off（T）
第二套
选择填空题（题10分5题）
题目1— You＇d better not push yourself too hard You can ask the team and listen
— __________
选择项：
A You are right
题目2— Do you mind if I use vouchers to spend in a restaurant
— __________
选择项：
B Not at all Go ahead
题目3Companies are ______ interested in your soft skills ______ they are in your hard skills
选择项：
B as…as…
题目4An appreciated gift and the gesture of providing it will ______ your coworker＇s day
选择项：
B light up
题目5
Fiftyfive percent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their wellbeing
选择项：
A as if
题目6
二阅读理解：根文章容完成选择题（50分）
How Google Continues to Keep Employees Happy
Working for Google is a dream of many not just because of what this company has achieved in the last 15 years but because of its enviable work culture With about 37000 employees in 40 countries you might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t provide bowling alleys free haircuts gym memberships and shuttles to and from work The company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startup cofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at Their idea was simple creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No 1 in the world and more that we want our employees and future ones to love it here because that＇s what＇s going to make us successful said Karen May the Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging Every employee at Google has the opportunity to spend 20 of his or her working time on a project they choose This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
Lastly Google shows each employee just how important he or she is to the company Each employee regardless of her spot on the totem pole has an influence on how Google performs
If you value people and care about them as whole people one thing you do is giving them a voice and you really listen May said
Google does just that by hosting employee forums every Friday where they discuss the 20 mostasked questions Employees have access to all company information adding a sense of trust and employees and leaders work together to solve problems
操作提示：通题目拉选项框选择正确答案
1 How would you describe Google
B Large global enterprises
2 Which one does NOT belong to the methods that Google motivate its employees
A Promoting the employee who has more influence on Google the higher job position
3 Who founded Google
A Larry Page and Sergey Brin
4 If you are a normal employee of Google what could you do EXCEPT
B Only work for the project you choose
5 What is Google＇s secret to success
C Valuing the happiness of its employees as much as innovating good products
形考务5
选择填空题（题10分5题）
题目1
— I think I have made a great mistake
— ____________
选择项：
C I don＇t think so It＇s not your fault
题目2
— Overthetop You mean…
— ____________
选择项：
A Well sometimes your coworkers feel that you are too loud
题目3
Without his assistance I ________ the research last month
选择项：
A would not have completed
题目4
They have come to the conclusion ________ this winter will be even colder than before
选择项：
A that
题目5
Good work ________ good pay
选择项：
A deserves
题目6
二阅读理解：根文章容完成选择题（50分）
How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry unappreciated defeated and hopeless But it＇s not the end of the world Remember that the way you respond to this appraisal can make all the difference in the next one Even if you believe that the review is inaccurate and that your boss is completely wrong you will benefit by reacting in a mature adult manner Here are some suggestions
Stay calm Relax Breathe Do not overreact and be objective Especially do not say things that will likely be regretted later Besides the person giving the performance review may or may not be the one who has written the bad review
What to Do When Receiving a Bad Performance Review
It＇s best to listen attentively And make comments or remarks only when asked for them Besides during the performance review you will be given the chance to respond and may disagree
What to Do After Receiving a Bad Performance Review
Don＇t be intimidated by the bad performance review and want to quit the job instead learn from it Also if the organization allows their employees to make a written statement on their own behalf do make one It is important for the worker to show why she does not agree with the bed performance review for instance an employee may express their different understanding and at the same time a willingness to comply with any constructive suggestions
Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set selfreviews that is establish performance standards Another way to improve a bad review is to learn more about what the manager supervisor or boss wants or expects from hisher employees Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示：通题目拉选项框选择正确答案
1 What should you do when you are given a bad performance review
C Stay calm and listen carefully
2 What should you do after you are given a bad performance review
C Learn from the review
3 What should you do if you do not agree with the bad performance review
B Make a written statement on your own behalf if it is allowed
4 How do you improve a bad performance review
A Understand the established performance standards
5 Why should we understand the cause of a bad performance review
B Because it encourages and motivates the worker to do better
形考务6
选择填空题（题10分5题）
题目1
— Which of these hats do you want
— _______ Either will do
选择项：
A I don＇t mind
题目2
— If you don＇t believe in yourself no one else will
— _____ Confidence is really important
选择项：
C I couldn＇t agree more
题目3
All _____ glitters (闪闪发光) is not gold
选择项：
A that
题目4
On hearing the news of ______ the major exam again the girl burst into tears
选择项：
A her having failed
题目5
She is very adaptive and soon adapted ______ to the campus life
选择项：
B to
题目6
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
On May 27 1995 our life was suddenly changed It happened a few minutes past three when my husband Chris fell from his horse as it jumped over a fence Chris was paralyzed (瘫痪) from the chest down unable to breathe normally As he was thrown from his horse we entered into a life of disability with lots of unexpected challenges We went from the haves to the havenots Or so we thought
Yet what we discovered later were all the gifts that came out of sharing difficulties We came to learn that something wonderful could happen in a disaster All over the world people cared for Chris so much that letters and postcards poured in every day By the end of the third week in a medical center in Virginia about 35000 pieces of mail had been received and sorted As a family we opened letter after letter They gave us comfort and became a source of strength for us We use them to encourage ourselves I would go to the pile of letters marked with funny if we need a laugh or to the disabled box to find advice from people in wheelchairs or even in bed living happily and successfully These letters we realized had to be shared And so here we offer one of them to you
形考务7
选择填空题（题10分5题）
题目1— Sorry for being late I should have called you earlier
—__________ I＇ve just arrived
选择项：
C That＇s all right
题目2— The Auto Show in the City Stadium has been canceled
— Oh no_________
选择项：
A What a pity
题目3______ the importance of English we should put more effort into it and try to learn it well
选择项：
A Given
题目4Compared ______ English Chinese is generally believed to be more difficult to learn
选择项：
A with
题目5_____ there is smoke there is fire
选择项：
C Where
题目6
二听力理解：听录音判断正误（50分）
操作提示：正确选T错误选F
1 Two different corporate cultures are discussed in the dialog （T）
2 Melinda＇s company also has a creative culture （F）
3 According to Jack the important thing is to hire the right employees in the first place （T）
4 In a creative culture teamwork is not encouraged （F）
5 A creative culture is better than a collaborative culture（F）
形考务8
选择填空题（题10分5题）
题目1— You have to believe in yourself No one else will if you don＇t
— ____________________Confidence is really important
选择项：
C I couldn＇t agree more
题目2—It＇s about a successful businessman＇s management experience isn＇t it
— ____________
选择项：
B That＇s right
题目3please ______ your hand if you have any question at all
选择项：
A raise
题目4How do we expect to compete with a company that has such a huge ______ and huge resources
选择项：
C reputation
题目5He will write to me as soon as he ______ home
选择项：
B returns
题目6
二完型填空（50分）
操作提示：通拉选项框选择正确词汇
This evening I met a friend at a local bar She brought her laptop along so she could show me some of her latest digital art designs As we looked through her artwork the laptop suddenly started making an unhealthy noise then the screen twinkled on and off and then cut off completely And as we both stared at one another surprisingly the terrible smell of fried computer circuits appeared
I grabbed the laptop off the bar to inspect it and the problem instantly arose itself The bottom of the laptop was completely wet and empty spilt water glass rested against the side of her purse just behind where the laptop was sitting While we were chatting and shifting the laptop＇s 17 inch screen back and forth we somehow spilt a glass of water that the waiter had inadvertently (意) placed behind the screen which was out of our view
When life throws id some troubles like this it typically doesn＇t make any sense to us and our natural emotional reaction might get xtremely upset at the top of our lungs But how does this help our dilemma Obviously it doesn＇t
The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction You＇d be much wiser and more disciplined than scream extremely You should remember that emotional rage only makes matters worse And please remember that once it happens that will give us an opportunity to grow stronger
Every difficult moment in our lives is accompanied by an opportunity for personal growth and creativity But in order to attain this growth and creativity
We must first learn to control our emotions We must recognize that difficulties pass like everything in our life
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