国开电大本科《管理英语3》在线形考（单元自测7）试题及答案

国开电科理英语3线形考
单元测7 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
选择填空
―How is everything going
―_________we’ve been quite busy this month and there’s been quite a lot of progress since the last inspection
AYou can just look
BAs you can see
CPlease just look around
[答案]B
―I’d like to take a look first at those structural support beams that were going to be put in place on the second floor
―_________here’s your jacket and helmetand you’d better put on these boots as wellit’s our site policy
AGood
BYou’re welcome
CCertainly
[答案]C
―_________about it now
―Every time a customer has complained we’ve followed our store policy and offered them an exchange or a full refund
AWhat’s the plan
BWhat’s be doing
CWhat’s being done
[答案]C
―I suggest you offer affected customers a discount on their next store purchaseexplain the situation and apologize to them
―Rightof course_________
AI’ll get on it right away
BI got it now
CI understand perfectly
[答案]A
―What’s the latest situation with all these customer complaints we’ve been receiving
―_________the quality of the material has not always been up to standard
AI believe
BI’m afraid
CI think
[答案]B
A Chinese company is going to_______over the wellknown Japanese company TOSHIBA Corporation
Aget
Btake
Cturn
[答案]B
Apple almost lost its dominance in the smartphone market_________it became clear that it was difficult to make a call using the much expected iPhone 4
Awhen
Bthat
Cwhere
[答案]A
I’m going to have a_________with Mark about this issue tomorrow
Aspeech
Bsentence
Cword
[答案]C
Let’s go_________the reports on the latest work
Aover
Bwith
Cto
[答案]A
Not only_________many cars built in the 1970s ugly and poorly designedthey also became very unreliable after 4050 thousand miles
Awas
Bare
Cwere
[答案]C
Our new school building is_________construction
Aunder
Bin
Chaving
[答案]A
Proper controls that should_________developed as part of routine safety procedures were not in place
Ahas been
Bhave been
Cbe
[答案]B
The products of this company are always_________to standardthey have very strict quality control process
Aclose
Bdown
Cup
[答案]C
Then the situation_________worse by human error because of the lack of proper training
Awas
Bwas made
Chas became
[答案]B
Unluckilysome Quality Management System failures_________headlines
Ado make
Bdoes make
Cdo not make
[答案]A
二翻译
面句子选择正确翻译(题10分)
操作提示通题干拉框选择题目正确答案
1Quality control is a series of activities that ensure and improve the quality of products and service
A质量控制系列确保提高产品质量服务行
B质量控制确保提高产品服务质量系列行
C质量控制系列确保提高产品质量服务行
[答案]C
2The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes
A统计质量控制目标收集数便断改进制造工艺
B统计目标质量控制收集数便断改进制造工艺
C统计质量控制目标收集数断允许改进制造工艺
[答案]A
3Involvementparticipationand teamwork are seen as absolute’ must haves’ if a quality workplace is to be created
A员工介入员工参团队合作绝必须东西果创造高质量工作环境
B果创造高质量工作环境员工介入员工参团队合作视绝必条件
C果高质量工作环境创造出绝必须条件视员工介入员工参团队合作
[答案]C
4It was the late 1970s that American manufacturing factories realized that quality control was a significant issue
A1970年代晚期美国制造业工厂意识质量控制重问题
B美国制造业工厂1970年代发现质量控制重问题已晚
C1970年代晚期美国制造业工厂意识质量控制重问题
[答案]C
5Doorways offer no greater protection than any other area
A出入口保护作区域更强
B出入口保护作区域强
C出入口保护作强区域相
[答案]B
二听力理解
点击听话录音根话容判断正误(题10分)
TASK4 TESTMP3
操作提示句子正确选择拉选项框T句子错误选择拉选项框F
1Mike is met by an engineer at the construction site[答案]F
2The construction site doesn’t look very busy[答案]F
3Mike doesn’t inspect the whole construction site[答案]T
4It is not the first time the construction site being inspected[答案]T
5Fraser knows clearly how the quality is controlled at the construction site[答案]T
二听力理解
听话录音根话容找出COLUMN A中方应产品质量问题(题10分)
TASK3 TESTMP3
操作提示通拉框选择题目正确答案
COLUMN A
COLUMN B

1Customers
{Trying to understand and solve the problemTalking to the supplierMaking complaints to the storeOffering customers an exchange or a full refundReporting the quality problem to the manager}

2The store
{Trying to understand and solve the problemTalking to the supplierMaking complaints to the storeOffering customers an exchange or a full refundReporting the quality problem to the manager}

3The purchasing department
{Trying to understand and solve the problemTalking to the supplierMaking complaints to the storeOffering customers an exchange or a full refundReporting the quality problem to the manager}

4The manager
{Trying to understand and solve the problemTalking to the supplierMaking complaints to the storeOffering customers an exchange or a full refundReporting the quality problem to the manager}

5Frank
{Trying to understand and solve the problemTalking to the supplierMaking complaints to the storeOffering customers an exchange or a full refundReporting the quality problem to the manager}
二听力理解
听话录音根话容完成方题目(题10分)
TASK3 TESTMP3
操作提示通题干拉框选择题目正确答案
1What is the product they are talking about
ASkirts
BShirts
CMaterials
[答案]B
2What is the problem with the product
AQuality
BColor
CQuantity
[答案]A
3Who first finds out the problem
AThe supplier
BThe customer
CThe store
[答案]B
4Who first receives the customer’s complaints
AThe supplier
BThe manager
CThe store
[答案]C
5What is the source of the problem
AThe purchasing department
BThe store
CThe supplier
[答案]C
二完型填空(空10分)
操作提示通题目中拉选项框选择恰词语补全填空
Total Quality Management (TQM)
Total Quality Management (TQM) is a{comprehendcomprehensivecomprehension}and structured approach to organizational management that seeks to improve the quality of products and services{withthroughin}ongoing refinements in response to continuous feedbackTQM requirements may be defined separately for a particular organization{orandas}may be in adherence to established standardssuch as the International Organization for Standardization’s ISO 9000 seriesTQM can be applied to any type of organizationit originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable{amongbesidesincluding}schoolshighway maintenancehotel managementand churchesAs a current focus of ebusinessTQM is based on quality management{fromtoat}the customer’s point of view
二阅读理解
阅读面文章根文章容判断文章句子正确(T)错误(F)(题10分)
NOTABLE QUALITY MANAGEMENT FAILURES
A Quality Management System (QMS) should clearly understand customer requirementsand to provide good designqualified production in an effective and efficient way

When the Quality Management System fails to fulfill its function and customer requirements are not metcustomers might be upsetmanagement and employees both might be unhappybut its negative influence is not so widespreadUnluckilysome Quality Management System failures do make headlines

Here are three cases of famous quality management failures

3 MILE ISLAND

The worst nuclear disaster in UShistory broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979Proper controls that should have been developed as part of routine safety procedures were not in placeThen the situation was made worse by human error because of the lack of proper trainingThe only new nuclear power stations built since that day were the ones already under construction

FORD PINTO

The Ford Pinto is the most wellknown and the worst disaster in the whole USautomobile industry in the 1970sApparently the entire USauto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixtiesNot only were many cars built in the 1970s ugly and poorly designedthey also became very unreliable after 4050 thousand milesThe Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management

IPHONE 4

Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early onIndependent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make callsMeanwhile Apple continued to deny or minimize the problemAs the problem continued to make news headlinesApple eventually agreed to a voluntary recall to correct the problem

All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place
操作提示句子正确选择拉选项框T句子错误选择拉选项框F
1A company should provide well designed products[答案]T
2A company should place company’s interest at the first place[答案]F
3A company should reduce the amount of waste[答案]T
4A company should satisfy all employees’ requirements[答案]F
5A company should produce qualified products[答案]T
二阅读理解
阅读面文章根文章容选择题目答案(题10分)
THE HISTORY OF QUALITY CONTROL
Quality control is a series of activities that ensure and improve the quality of products and service

The term ’quality control’ came into common use in the 1950s because of WEdward DemingHis ’Fourteen Points’ have become the bible for quality control specialistsWhen the postwar world returned to regular manufacturingDeming said that inspecting product quality after they were made was unacceptableInsteadhe proposed a process known as ’statistical quality control’It would use closely monitored performance measures to control quality while a product was being madeThe goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processesThis would in turn improve quality control

Another important principle of Deming’s beliefs was that upper management should be responsible for quality failuresHe strongly believed that it was possible for the workers to work hard to produce the highest quality products if they were given the right tools and working environmentIn Deming’s own words’the basic cause of sickness in American industry and the resulting unemployment is a failure of top management to manage’ He believed that strong leadership led to a motivated work force

If strong leadership is the term for managers in a quality environmentthen empowerment is the key concept for workers in Deming’s systemImproved education and training are key factors in reaching employees and making them believe that their increased participation in the work process is an essential part of improving qualityInvolvementparticipationand teamwork are seen as absolute ’must haves’ if a quality workplace is to be created

The Japanese were the first to use Deming’s Fourteen Pointsand made great successAs an exampleone Japanese factory doubled production in just one year and was expecting to gain an additional 25 percent improvement the following yearwith no increase in the amount of working hoursAll this happened as a result of simply improving qualityIt was in the late 1970s that American manufacturing factories realized that quality control was a significant issueBy that timeJapanese firms such as Honda and Sony were taking over large portions of the American consumer market while it took most American firms until the 1990s to put quality control practices in place
操作提示通题干拉框选择题目正确答案
1According to WEdward Demingwhat is the best time to control product quality
ABefore a product is made{ABC}
BAfter a product is made
CDuring the production process
[答案]C
2When there are quality failureswhere does WEdward Deming think the blame
lies
AIn the workforce
BIn the upper management
CIn the tools
[答案]C
3Which of the following will not help to create a quality workplace
AWorking alone
BGroup participation
CTraining programs
[答案]A
4During which period were some Japanese firms winning American consumer markets over American firms
A1990s
B2000s
C1970s
[答案]C
5According to the passagewhich of the following statements about quality control is NOT correct
AQuality control can lead to great success for a company
BQuality control can be done within one department
CQuality control requires constant improvement
[答案]B

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