1389国开科理英语4期末考试题库(排序版)
说明：更新2021年7月试题根试题首字母音序查找试题答案
第题 交际语
―___________________[部资料]
―Actually I prefer working on my own
[答案]Do you prefer teamwork or working individually？
―___________________[2019年1月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[2020年7月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[2020年9月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[2021年1月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[部资料]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[部资料]
―You might as well write a thanksnote
[答案]Could you suggest some ways of the rewards？
―__________identify the problems that have been occurring？[部资料]
―Wellas you knowthe problems we had with Gary caused a lot of friction among the team
[答案]Are you able to
―Can I get you a couple of tea？[部资料]
―___________________
[答案]That＇s very nice of you
―Can I have three days off next weekMr Smith？[部资料]
―__________I can manage without you
[答案]Of course
―Could I borrow your iPad for a few hours？[部资料]
―___________________
[答案]Surehere you are Enjoy your time
―Could you give us a speech on management functions some day this week？[部资料]
―___________________
[答案]I＇d love tobut I＇m busy this week
―Do you know where I can repair my motorcar？[部资料]
―___________________
[答案]Around the street corner
―Do you mind if I use vouchers to spend in a restaurant？[2018年7月试题]
―___________________
[答案]Not at allGoa head
―Do you mind if I use vouchers to spend in a restaurant？[2021年1月试题]
―___________________
[答案]Not at allGoa head
―Do you mind if I use vouchers to spend in a restaurant？[部资料]
―___________________
[答案]Not at allGo ahead
―Don＇t forget to come to our party this weekend[2021年7月试题]
―___________________
[答案]SureSee you
―Have you already paid？ What＇s my share of the bill？[部资料]
―__________It wasn＇t very much
[答案]Don＇t worry about it
―Haven＇t seen you for ages What are you busy doing now？[部资料]
―___________________
[答案]I am working part time in a bookstore
―How can you explain the latest situation？[2018年7月试题]
―__________I know it is all my fault
[答案]Sorry
―How can you explain the latest situation？[部资料]
―__________I know it is all my fault
[答案]Sorry
―How did your meeting go yesterday？[2018年1月试题]
―__________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[2019年7月试题]
―________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[2020年1月试题]
―__________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[2021年7月试题]
―__________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[部资料]
―__________actuallyit was really frustrating
[答案]Not so good
―I am sorry for what I have said to you[部资料]
―___________________
[答案]Don＇t think any more about it
―I think I have made a great mistake[2019年1月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a great mistake[2020年7月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a great mistake[2021年1月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a great mistake[部资料]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a serious mistake[2020年9月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think things have been a bit difficult for us the last couple of in on this[2018年1月试题]
―___________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[2018年7月试题]
―__________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[2019年7月试题]
―_______We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[2020年1月试题]
―________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[部资料]
―__________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I＇d like a wakeup call at 7：00 amplease[部资料]
―OK_____________
[答案]I＇ll make sure you get one
―I＇d like a wakeup call at 7：00amplease[2020年9月试题]
―OK_____________
[答案]I＇ll make sure you get one
―I＇d like a wakeup call at 7：00amplease[2019年1月试题]
―OK_____________
[答案]I＇ll make sure you get one
―I＇d like a wakeup call at 7：00amplease[2020年7月试题]
―OK_____________
[答案]I＇ll make sure you get one
―If you can＇t say what you＇ve come to say at the meetingwhat＇s the point？[部资料]
―__________but I think you might need to change your approach somewhat
[答案]I can see that
―If you don＇t believe in yourselfno one else will[部资料]
―__________Confidence is really important
[答案]I couldn＇t agree more
―I＇m going to Beijing for a few days[2018年7月试题]
―__________I wish I could go with you
[答案]I really envy you
―I＇m going to Beijing for a few days[部资料]
―__________I wish I could go with you
[答案]I really envy you
―Is it possible for you to work out the plan tonight？[2019年7月试题]
―___________________
[答案]I think so
―Is it possible for you to work out the plan tonight？[部资料]
―__________
[答案]I think so
―Is it possible for you to workout the plan tonight？[2018年1月试题]
―___________________
[答案]I think so
―Is it possible for you to workout the plan tonight？[2020年1月试题]
―___________________
[答案]I think so
―Is it possible for you to workout the plan tonight？[2021年7月试题]
―___________________
[答案]I think so
―It＇s about a successful businessman＇s management experienceisn＇t it？[部资料]
―____________
[答案]That＇s right
―JackI＇d like to have your opinions about my written report[2021年1月试题]
―________But I have one suggestion
[答案]It looks fine to me
―Overthetop？ You mean…[部资料]
―___________________
[答案]Wellsometimes your coworkers feel that you are too loud
―ScottI＇d like to have your opinions about my written report[部资料]
―__________But I have one suggestion
[答案]It looks fine to me
―Sorry for being late I should have called you earlier[部资料]
―__________I＇ve just arrived
[答案]That＇s all right
―Terribly sorry to interruptbut may I use your dictionary？[2019年1月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[2020年7月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[2020年9月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[2021年1月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[部资料]
―Yes___________________
[答案]of course
―The Auto Show in the City Stadium has been canceled[2018年7月试题]
―Ohno___________________
[答案]What a pity
―The Auto Show in the City Stadium has been canceled[部资料]
―Ohno___________________
[答案]What a pity
―The trip ought not to take more than an hour[部资料]
―__________It is at least two hours
[答案]You must be joking
―This project is too big for me to finish on time[2019年1月试题]
―___________________
[答案]I＇ll give you a hand
―This project is too big for me to finish on time[2020年7月试题]
―___________________
[答案]I＇ll give you a hand
―This project is too big for me to finish on time[2020年9月试题]
―___________________
[答案]I＇ll give you a hand
―This project is too big for me to finish on time[部资料]
―___________________
[答案]I＇ll give you a hand
―We could let some of the staff work from home___________？[2021年7月试题]
―That＇s a good idea
[答案]What do you think of it
―We could let some of the staff work from home___________？[部资料]
―That＇s a good idea
[答案]What do you think of it
―What are your teammates like？[部资料]
―___________________
[答案]They are all warmhearted and helpful
―Which of these hats do you want？[部资料]
―__________Either will do
[答案]I don＇t mind
―Who should be responsible for the accident？[部资料]
―The bossnot the workers They just carried out the order__________
[答案]as told
―Why didn＇t you come to my birthday party yesterday？[部资料]
―___________________
[答案]Sorrybut my wife had a car accident
―Will you go on a picnic with us tomorrow？[2021年7月试题]
―___________________
[答案]I＇m afraid I have no idea
―Will you go on a picnic with us tomorrow？[部资料]
―___________________
[答案]I＇m afraid I have no idea
―Will you help me arrange a meeting with Mr Brownplease？[2019年7月试题]
―___________________
[答案]Sorry I can＇t I have to finish my project rig ht now
―Will you help me arrange a meeting with Mr Brownplease？[部资料]
―___________________
[答案]Sorry I can＇t I have to finish my project right now
―Will you help me arrange a meeting with MrBrownplease？[2018年1月试题]
―___________________
[答案]Sorry I can＇tI have to finish my project right now
―Will you help me arrange a meeting with MrBrownplease？[2020年1月试题]
―___________________
[答案]Sorry I can＇tI have to finish my project right now
―Wow This is a fantastic project I＇ve never known you＇re so creative[部资料]
―___________________
[答案]Thanks for your compliments
―You have to believe in yourself No one else willif you don＇t[部资料]
―__________Confidence is really important
[答案]I couldn＇t agree more
―You＇d better not push yourself too hard You can ask the team and listen[2019年7月试题]
―___________________
[答案]You are right
―You＇d better not push yourself too hard You can ask the team and listen[部资料]
―___________________
[答案]You are right
―You＇d better not push yourself too hardYou can ask the team and listen[2018年1月试题]
―___________________
[答案]You are right
―You＇d better not push yourself too hardYou can ask the team and listen[2020年1月试题]
―___________________
[答案]You are right
第二题 词汇结构
_________CEO s spend planningthe more profitable their companies are[2018年1月试题]
[答案]The more time
_________CEO s spend planningthe more profitable their companies are[部资料]
[答案]The more time
_________clearly communicate with and actively listen to employees is essential to improve their performance[2018年1月试题]
[答案]Being able to
_________clearly communicate with and actively listen to employees is essential to improve their performance[2020年1月试题]
[答案]Being able to
_________clearly communicate with and actively listen to employees is essential to improve their performance[2021年7月试题]
[答案]Being able to
_________clearly communicate with and actively listen to employees is essential to improve their performance[部资料]
[答案]Being able to
_________his anger the employees called him MrThunderbut they loved him[2018年1月试题]
[答案]Due to
_________his angerthe employees called him Mr Thunderbut they loved him[部资料]
[答案]Due to
_________his angerthe employees called him MrThunderbut they loved him[2020年1月试题]
[答案]Due to
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[2019年1月试题]
[答案]Not only do
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[2020年1月试题]
[答案]Not only do
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[2021年7月试题]
[答案]Do not only
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[部资料]
[答案]Not only do
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun[2020年1月试题]
[答案]Standing
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun[2021年1月试题]
[答案]Standing
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun[部资料]
[答案]Standing
_________the deepening of China＇s economic reformsthere is greater cooperation[部资料]
[答案]With
_________the importance of Englishwe should put more effort into it and try to learn it well[2018年1月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[2019年1月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[2020年1月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[2020年7月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[部资料]
[答案]Given
_________the jobemployers don＇t want to hire people who are difficult to get along with[部资料]
[答案]Regardless of
_________there is smokethere is fire[2020年7月试题]
[答案]Where
_________there is smokethere is fire[部资料]
[答案]Where
_________we can＇t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service[部资料]
[答案]Although
_________we can＇t compete in terms of sizeI do believe we hold an advantage in terms of dedication to customer service[2020年7月试题]
[答案]Although
A child＇s character is greatly influenced by his home_________[部资料]
[答案]environment
After days of investigationthe police were _________reality
[答案]approaching
After days of investigationthe police were____________reality[2021年7月试题]
[答案]approaching
After days of investigationthe police were____________reality[2019年1月试题]
[答案]approaching
After days of investigationthe police were_________reality[部资料]
[答案]approaching
All the team members tried their best We lost the game_________[部资料]
[答案]however
All the team members tried their bestWe lost the game_________[2021年7月试题]
[答案]however
All the_________guests are seated in the front row[2018年1月试题]
[答案]distinguished
All the_________guests are seated in the front row[2020年7月试题]
[答案]distinguished
All the_________guests are seated in the front row[2021年7月试题]
[答案]distinguished
All the_________guests are seated in the front row[部资料]
[答案]distinguished
All_________glitters(闪闪发光)is not gold[2020年9月试题]
[答案]that
All_________glitters(闪闪发光)is not gold[2021年1月试题]
[答案]that
All_________glitters(闪闪发光)is not gold[部资料]
[答案]that
Although we can＇t compete in terms of sizeI_________believe we hold an advantage in terms of dedication to customer service[2021年1月试题]
[答案]do
An agreement was reached on the_________of mutual respect and mutual interest[2018年1月试题]
[答案]basis
An agreement was reached on the_________of mutual respect and mutual interest[2020年7月试题]
[答案]basis
An agreement was reached on the_________of mutual respect and mutual interest[部资料]
[答案]basis
An appreciated gift and the gesture of providing it will_________your coworker＇s day[部资料]
[答案]light up
At a rough_________we will take another four weeks to finish this plan[2018年7月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2019年7月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2020年1月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2020年9月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2021年1月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[部资料]
[答案] estimate
AT&T found that employees with better planning and decisionmaking skills were to be _________promoted into management jobs[2020年1月试题]
[答案]more likely
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs[2019年1月试题]
[答案]more likely
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs[2021年7月试题]
[答案]more likely
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs[部资料]
[答案]more likely
By the end of the yearthe sales plan for the next year_________[2020年9月试题]
[答案]will have been made
By the end of the yearthe sales plan for the next year_________[部资料]
[答案]will have been made
Companies are_____interested in your soft skills______they are in your hard skills[部资料]
[答案]as…as…
Companies are_____interested in your soft skills_____they are in your hard skills[2018年7月试题]
[答案]asas
Compared_________EnglishChinese is generally believed to be more difficult to learn[2018年1月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[2019年1月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[2020年1月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[2021年7月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[部资料]
[答案]with
Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips[2018年7月试题]
[答案]that
Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips[2020年7月试题]
[答案]that
Current opinion among politicians is that she is_________stands for her principles[2018年7月试题]
[答案]courageous
Current opinion among politicians is that she is_________stands for her principles[2019年7月试题]
[答案]courageous
Effective leaders distill complex thoughts and strategies into simplememorable terms _________colleagues and customers can grasp and act upon[2019年1月试题]
[答案]that
Effective leaders distill complex thoughts and strategies into simplememorable terms _________colleagues and customers can grasp and act upon[部资料]
[答案]that
Even the best continually seek ways to_________their skills[2018年7月试题]
[答案]sharpen
Even the best continually seek ways to_________their skills[2020年1月试题]
[答案]sharpen
Even the best continually seek ways to_________their skills[部资料]
[答案]sharpen
Every time I tried to say somethinghe would_________to something else[2019年1月试题]
[答案]move on
Every time I tried to say somethinghe would_________to something else[2020年1月试题]
[答案]move on
Every time I tried to say somethinghe would_________to something else[部资料]
[答案]move on
Fearing the reactions of top managersmiddle managers remained_________Or provided optimisticfiltered information[2021年1月试题]
[答案]silent
Fiftyfive per cent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their wellbeing[部资料]
[答案]as if
Good work_________good pay[2019年7月试题]
[答案]deserves
Good work_________good pay[2018年7月试题]
[答案]deserves
Good work_________good pay[2020年1月试题]
[答案]deserves
Good work_________good pay[2021年1月试题]
[答案]deserves
Good work_________good pay[部资料]
[答案]deserves
He ordered that nothing_________until the police arrived[部资料]
[答案]should be touched
He will write to me as soon a she_________home[2018年1月试题]
[答案]returns
He will write to me as soon a she_________home[2019年1月试题]
[答案]returns
He will write to me as soon a she_________home[2020年7月试题]
[答案]returns
He will write to me as soon as he_________home[部资料]
[答案]returns
Her desire for the_________of a beautiful town reina in ed[2020年1月试题]
[答案]creation
He＇s left nowbut productivity hasn＇t_________that much[2019年1月试题]
[答案]picked up
He＇s left nowbut productivity hasn＇t_________that much[2020年9月试题]
[答案]picked up
He＇s left nowbut productivity hasn＇t_________that much[部资料]
[答案]picked up
How do we expect to compete with a company that has such a huge_________and huge resources？[2021年7月试题]
[答案]reputation
How do we expect to compete with a company that has such a huge_________and huge resources？[部资料]
[答案]reputation
How do you get your members to_________as a team？[部资料]
[答案]pull together
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles[2018年1月试题]
[答案]to
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles[2020年1月试题]
[答案]to
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles[部资料]
[答案]to
I have been very lucky to have had_________managers during my career so far[部资料]
[答案]terrific
I like to think_________ I am always the one finding new ways to a situation or challenge[部资料]
[答案]outside of the box
I think a big part of it is_________we know how to have fun on the job[部资料]
[答案]that
I think the primary____________factor is there＇s been so much absence lately[2018年1月试题]
[答案]contributing
I think the primary____________factor is there＇s been so much absence lately[2021年7月试题]
[答案]contributing
I think the primary____________factor is there＇s been so much absence lately[部资料]
[答案]contributing
I will ask them to_________a new designsomething a bit more toned down[2021年1月试题]
[答案]come up with
I would recommend that you_________on following through with projects[2018年7月试题]
[答案]work
I would recommend that you_________on following through with projects[2020年7月试题]
[答案]work
I would recommend that you_________on following through with projects[2021年1月试题]
[答案]work
If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing[部资料]
[答案]is suffering
If I take the time to talk with my manager at the beginning of a projectwe_________ off to a great start on the same page[2019年7月试题]
[答案]can get
If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on the same page[部资料]
[答案]can get
In high schoolI am equally comfortable_________as a member of a team and independently[2019年7月试题]
[答案]working
In high schoolI am equally comfortable_________as a member of a team and independently[2020年9月试题]
[答案]working
In high schoolI am equally comfortable_________as a member of a team and independently[部资料]
[答案]working
In today＇s environment_________people are often burned outit＇s important for employees to have a personal connection with you and the work you believe in[2018年1月试题]
[答案]where
In today＇s environment_________people are often burned outit＇s important for employees to have a personal connection with you and the work you believe in[部资料]
[答案]where
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[2019年1月试题]
[答案]that
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[2020年7月试题]
[答案]that
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[2021年1月试题]
[答案]that
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[部资料]
[答案]that
Learning new things has always been a great_________for me[2018年1月试题]
[答案]motivator
Learning new things has always been a great_________for me[部资料]
[答案]motivator
Linda walked at the head_________by her colleagues[2018年1月试题]
[答案]followed
Linda walked at the head_________by her colleagues[2019年1月试题]
[答案]followed
Linda walked at the head_________by her colleagues[2020年7月试题]
[答案]followed
Linda walked at the head_________by her colleagues[部资料]
[答案]followed
My leather shoes cost me_________the last pairs I bought[2019年7月试题]
[答案]three times as much as
My leather shoes cost me_________the last pairs I bought[2020年9月试题]
[答案]three times as much as
My leather shoes cost me_________the last pairs I bought[2021年7月试题]
[答案]three times as much as
My leather shoes cost me_________the last pairs I bought[部资料]
[答案]three times as much as
On hearing the news of_________the major exam againthe girl burst into tears[2019年7月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[2020年7月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[2020年9月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[2021年1月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[部资料]
[答案]her having failed
Please ask the solicitor what his_________would be to take the case to court[2018年1月试题]
[答案]fee
Please ask the solicitor what his_________would be to take the case to court[2020年7月试题]
[答案]fee
Please ask the solicitor what his_________would be to take the case to court[部资料]
[答案]fee
Please_________your hand if you have any question at all[部资料]
[答案]raise
Redundancy happens when employees need to_________their workforce And as a result[部资料]
[答案]reduce
Regular and concrete feedback is important_________who is not performing up to her potential[部资料]
[答案]when dealing with a worker
Selfesteem needs might include the_________from a workplace[部资料]
[答案]rewards
She is very adaptive and soon adapted_________to the campus life[2020年9月试题]
[答案]to
She is very adaptive and soon adapted_________to the campus life[部资料]
[答案]to
She was very adaptive and soon adapted_________the campus life[2021年1月试题]
[答案]to
Supervisors should_________their employees in twoway communication so that understanding takes place[2018年7月试题]
[答案]engage
Supervisors should_________their employees in twoway communication so that understanding takes place[部资料]
[答案]engage
Team members are_________as unique people with irreplaceable experiencespoints of viewand knowledge to contribute[部资料]
[答案]viewed
The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy＇s restaurant[2018年7月试题]
[答案]those
The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy＇s restaurant[部资料]
[答案]those
The Human Resource Managing Department at Honda is given specific instructions_________employ the best possible workers[部资料]
[答案]on how to
The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers[2018年7月试题]
[答案]on how to
The Human Resource Managing Department at Honda is given specific instructions______employ the best possible workers[2020年7月试题]
[答案]on how to
The key_________successful implementation is clearly communicating the strategy to the whole company[部资料]
[答案]to
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff[2019年1月试题]
[答案]excels
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff[2020年9月试题]
[答案]excels
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff[部资料]
[答案]excels
The majority of these team challenges_________any where[2018年7月试题]
[答案]can be delivered
The majority of these team challenges_________any where[部资料]
[答案]can be delivered
The reason_______he was absent from class yesterday was that he was ill and hospitalized[2019年7月试题]
[答案]why
The reason_________he was absent from class yesterday was that he was ill and hospitalized[部资料]
[答案]why
The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process[2021年1月试题]
[答案]imply
The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process[部资料]
[答案]indicate
The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action[2019年7月试题]
[答案]in which
The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action[部资料]
[答案]in which
The workmen want to_________the number of working hours and to increase pay[2021年7月试题]
[答案]decrease
The workmen want to_________the number of working hours and to increase pay[部资料]
[答案]decrease
Their economy is export_________[部资料]
[答案]oriented
There is no_________the fact that he is the best student in the class[2019年1月试题]
[答案]denying
There is no_________the fact that he is the best student in the class[2020年1月试题]
[答案]denying
There is no_________the fact that he is the best student in the class[部资料]
[答案]denying
They depend on each other to survive In other wordsthey are_________for survival[部资料]
[答案]interdependent
They have come to the conclusion_________this winter will be even colder than before[2019年7月试题]
[答案]that
They have come to the conclusion_________this winter will be even colder than before[2021年7月试题]
[答案]that
They have come to the conclusion_________this winter will be even colder than before[部资料]
[答案]that
They weren＇t too keen_________the idea at first because they thought it was not practical enough[2021年1月试题]
[答案]on
They_________all their computing workiethey arrange for some outside company to do the work[2019年1月试题]
[答案]outsource
They_________all their computing workiethey arrange for some outside company to do the work[2020年9月试题]
[答案]outsource
This is the man_________last night[2020年9月试题]
[答案]whom I saw
This is the man_________last night[2021年1月试题]
[答案]whom I saw
This is the man_________last night[部资料]
[答案]whom I saw
To build the reservoir(水库)thousands of people have to be_________[2018年7月试题]
[答案]relocated
To build the reservoir(水库)thousands of people have to be_________[2019年7月试题]
[答案]relocated
To build the reservoir(水库)thousands of people have to be_________[2020年1月试题]
[答案]relocated
To build the reservoir(水库)thousands of people have to be_________[部资料]
[答案]relocated
We need_________comm uni cation skills：listen carefullythink before you speak and manage conflicts diplomatically[2019年7月试题]
[答案]outstanding
We need_________communication skills：listen carefullythink before you speak and manage conflicts diplomatically[2018年7月试题]
[答案]outstanding
We need_________communication skills：listen carefullythink before you speak and manage conflicts diplomatically[部资料]
[答案]outstanding
We_________with achievement[2019年7月试题]
[答案]are obsessed
We_________with achievement[部资料]
[答案]are obsessed
Wendy suggests that we_________tomorrow[2020年9月试题]
[答案]should go
Wendy suggests that we_________tomorrow[部资料]
[答案]should go
We＇ve asked the designers we used before to_________up with some designs for us[2020年7月试题]
[答案]come
What can we expect_________him？[部资料]
[答案]from
What you need to do is to keep things short and sweetjust the[2018年7月试题]
[答案]highlights
What you need to do is to keep things short and sweetjust the_________[部资料]
[答案]highlights
When people are surrounded by_________communication and encouragementthey can find the courage to tryfailredoand try again[部资料]
[答案]constant
When the message finally reached the Command Centerit____________mutatedto becomeSend three and fourpencewe＇re going to a dance[2021年7月试题]
[答案]had
When the message finally reached the Command Centerit_________mutatedto becomeSend three and fourpencewe＇re going to a dance[部资料]
[答案]had
―Who should be responsible for the accident？[2019年7月试题]
―The bossnot the workersThey just carried out the order_________
[答案]as told
―Who should be responsible for the accident？[2020年9月试题]
―The bossnot the workersThey just carried out the order_________
[答案]as told
Who was_________the meeting？[2018年7月试题]
[答案]chairing
Who was_________the meeting？[部资料]
[答案]chairing
Without his assistanceI_________the research last month[2021年1月试题]
[答案]would not have completed
Without his assistanceI_________the research last month[2021年7月试题]
[答案]would not have completed
Without his assistanceI_________the research last month[部资料]
[答案]would not have completed
Without human resourcesno organization can_________the groundlet alone do business and make profits[2019年7月试题]
[答案]get off
Without human resourcesno organization can_________the groundlet alone do business and make profits[2020年9月试题]
[答案]get off
You can＇t_________to sit backeven though it might be tempting[2019年1月试题]
[答案]afford
You can＇t_________to sit backeven though it might be tempting[2020年7月试题]
[答案]afford
You can＇t_________to sit backeven though it might be tempting[2020年9月试题]
[答案]afford
You have a lot of creative thoughts and your enthusiasm____________work projects is very much appreciated
[答案]regarding
第三题 阅读选择题
[短文]A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn＇t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room[部资料]
In the center of the room was a big box of balloons that hadn＇t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus：We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
附翻译：
约35名员工团队聚集起进行团队建设活动年轻明亮热情团队然问题会相互分享信息解决方案领队认太专注团队结果带进食堂桌椅收起趣装饰品数百颜色气球
房间中央放着盒没吹气球领队家起气球吹起然面写名字心爆破气球
然果第气球爆第二次机会第二轮赛中退出赛约 30 名队员没爆破气球情况写名字然求离开房间五分钟领队带回房间里数百气球中找面写着名字气球15分钟搜索没找气球团队告诉接进入第三轮活动
轮中队员求找面名字气球然气球交面名字两分钟气球队长总结活动：愿意相互分享时会更效率起工作单独工作时会更解决问题
时团队成员关注追求目标会制造障碍团队中成员应该定期问做什团队做什
操作提示：通题目拉选项框选择正确答案
1This team building event was aimed at_________
[答案]making the team members know how to share information or solutions and cooperate with each other
2This event was held in_________
[答案]a selfservice restaurant
3About how many team members were out of the second round of the activity？
[答案]5
4Which statement below is correct？
[答案]In the third roundeverybody had their own balloon with help from others within 2 minutes
5What was the event going to teach these employees？
[答案]Sharing and cooperating with other team members is more efficient when they are working together
附翻译：
1次团建活动目_________
[答案]团队成员知道享信息解决方案相互合作
2次活动_________举行
[答案]助餐厅
3第二轮活动概少出局？
[答案]5
4列说法正确？
[答案]第三轮2分钟帮助气球
5活动教员工什？
[答案]团队成员起工作时享合作效率更高
[短文]Have you noticed the courage buried in the word encourage？To create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that[部资料]
Put innovation at the heart of strategy and persist it in every messageThink of innovation strategy as a pyramid：big bets at the top a few projects in development in the middle and a broad base of continuous improvements lasting contributions and earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselected selforganized projects might even result in a blockbuster product or line of businessFor 3M it was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovation Gillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragement they can find the courage to try fail redo and try again
附翻译：
您否注意鼓励词中蕴含勇气？创造种创新蓬勃发展文化需勇气决心创新者总足够勇气建立种极鼓励奖励创新文化三种方法
创新放战略核心条信息中坚持创新战略想象成金字塔：顶部赌注中间正开发项目持续改进持久贡献持续改进广泛基础底层早期新想法
围绕创新定义工作作工作先决条件考虑3M举动成第批告诉专业士15时间选择项目公司现许高科技公司知道果提供种灵活性法获优秀中选组织项目甚会产生轰动时产品业务线3M便利贴
认公司部门创新建立创意创新文化吉列开发创新博览会单位展示前途新概念表明创新文化中发挥作
创意成功创新需量支持协作断沟通鼓励包围时会找尝试失败重做试勇气
操作提示：通题目拉选项框选择正确答案
1What is necessary in creating innovation culture？
[答案]courage
2How does 3M create its innovation culture？
[答案]define jobs around innovation
3The word prerequisite in Make it a job prerequisite means_______
[答案]required as a prior condition
4How does Gillette create its innovation culture？
[答案]Recognize innovation in every part of the company
5The formation from idea to innovation needs_______
[答案]support and cooperation
附翻译：
1创造创新文化需什？
[答案]勇气
23M造创新文化？
[答案]围绕创新定义工作
3Make it a jobrequisite 中prerequisite词意思_______
[答案]作先决条件需
4吉列造创新文化？
[答案]认公司部分创新
5理念创新形成需_______
[答案]支持合作
[短文]HOW TO HANDLE A BAD PERFORMANCE REVIEW[部资料]
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it＇s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions：
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It＇s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don＇t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
附翻译：
处理糟糕绩效审查
糟糕绩效评估会感愤怒赏识失败绝世界末日记住次评估回应方式会次评估中产生重影响相信评准确老板完全错会受益成熟成熟反应里建议：
保持冷静放松呼吸反应度保持客观特说会悔话外进行绩效评估写差评
收糟糕绩效评估时该办
专心聆听求时发表评评外绩效评估期间您机会做出回应意
收糟糕绩效评估该办
糟糕绩效评估吓倒想辞职相反中吸取教训外果组织允许员工代表发表书面声明请务必做出书面声明员工说重员工展示什意床位绩效评估原例员工会表达理解时愿意遵守建设性建议
改善良绩效评估方法
改善差评种方法设置评估建立绩效标准改善差评种方法更解理老板员工期期解什导致糟糕绩效评估助提高专业成长鼓励激励员工做更便次获良评估
操作提示：通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review？
[答案]Stay calm and listen carefully
2What should you do after you are given a bad performance review？
[答案]Learn from the review
3What should you do if you do not agree with the bad performance review？
[答案]Make a written statement on your own behalf if it is allowed
4How do you improve a bad performance review？
[答案]Understand the established performance standards
5Why should we understand the cause of a bad performance review？
[答案]Because it encourages and motivates the worker to do better
附翻译：
1绩效考核办？
[答案]保持冷静仔细听
2差评办？
[答案]评中学
3意差评办？
[答案]允许情况您名义作出书面声明
4改善差评？
[答案]解定性标准
5什解差评原？
[答案]鼓励激励工做更
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
●保持开放沟通渠道：退缩期事情会利通您需熟悉正发生变化您理层行寻求更细节便准确解事情透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵硬：果僵化会改变程变更加困难足够灵活角度改变里应现技知识新闻技需获
●保持乐观：保持积极态度陷入确定性融入新程中新场景中正确定位调整步骤步步会达目标Robin Sharma说世界受追捧领导力成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年1月试题]
Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
●保持开放沟通渠道：退缩期事情会利通您需熟悉正发生变化您理层行寻求更细节便准确解事情透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵硬：果僵化会改变程变更加困难足够灵活角度改变里应现技知识新闻技需获
●保持乐观：保持积极态度确定性中淹没融入新程中新场景中正确定位调整步骤步步会达目标Robin Sharma说世界受追捧领导力成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
保持开放沟通渠道：退缩期事情会利通需熟悉正发生变化理层行寻求更细节便准确解事情透明诚实关恐惧：未知交道常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵化：果僵化会变革程变更加困难足够灵活性角度变革里应现技知识新闻技需获
●保持乐观：保持积极态度确定性淹没参新程新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年1月试题]
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels Don’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
●保持畅通沟通渠道懈怠期事情会帆风需熟悉正发生变化理层行寻求更细节便准确解事情透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵化：果僵化会变革程变更加困难足够灵活性角度变革里应现技知识新闻技需获
●保持乐观：保持积极态度确定性淹没参新程新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词够抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估改变技力信心开始动摇时候认识长处发挥作方时注意发展领域努力改进领域
●僵硬果僵化变革程变更加困难足够灵活角度变革里应现技知识需获新闻技
●保持乐观保持积极态度淹没确定性中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标世界受追捧罗宾夏尔马说领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schange Downsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年1月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexisting skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词够抓住世界正发生事情质变化裁员重组削减成现生存常态没行业例外保守机构正历重变革生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估改变技力信心开始动摇时候认识长处发挥作方时注意发展领域努力改进领域
●僵硬果僵化变革程变更加困难足够灵活性角度变革里应现技知识需获新闻技
●保持乐观保持积极态度淹没确定性中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标世界受追捧罗宾夏尔马说领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇s changeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[部资料]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词够抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇暗示变化发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处发挥作时注意发展领域努力改进
●僵硬：果僵化会变革程变更加困难足够灵活性变革角度里应现技知识需新闻技获
●保持乐观：保持积极心态沉浸确定中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标世界受追捧罗宾夏尔马说领导成功专家
操作提示：通题目拉选项框选择正确答案
1Enterprises carry out downsizingreorganizing and cutting costs in order to_______
[答案]survive
2No industry is exempt means_______
[答案]No industry is an exception
3The following questions are often discussed among scholars EXCEPT_______
[答案]How can productivity be increased
4How many suggestions does the author put forward？
[答案]6
5From the passagewe know that Robin Sharma is_______
[答案]an expert on leadershipand personal success
附翻译：
1企业_______进行减员重组削减成
[答案]生存
2没行业豁免意思_______
[答案]行业例外
3_______学者常讨问题
[答案]提高生产力
4作者提出少建议？
[答案]6
5文章中知道Robin Sharma _______
[答案]领导力成功方面专家
[短文]In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielleet Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950＇smanagement textbooks began to incorporate some of a Fayol＇s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students[2018年7月试题]
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
附翻译：
1916年法国煤矿厂长亨利·法约尔(Henri Fayol)写名工业理总(Administration Industrielleet Generale)书中提出法约尔坚持适行业五种理职1950年代理教科书开始法约尔思想融入中容天理课程然许想法商科学生教授理
规划
规划包括决定家公司带里选择达里步骤首先求理者意识业务面挑战然求理者预测未业务济状况然制定目标定期限实现决定接触步骤会着情况变化重新评估计划根需进行调整
组织
理员通汇集物理力财力资源实现目标确定完成活动活动进行分类活动分配团体制定责放权力然协调切运营利进行
领导
领导需理者激励员工实现业务目标目标需权力实现目标效沟通力效领导影响员工角度情况领导包括监督员工工作
控制
控制涉根定目标目标衡量成求理者够识偏离成功成源提供纠正措施理者首先建立目标目标然衡量成识保持变东西公司实现目标目标必时提供纠正手段
员配备
没力资源组织法起步更说做生意盈利员配备功显着特点：
●合适做合适工作
●项持续活动员工断离开加入公司时常退休留岗位空位
●效率该功重点理员艰巨工作事情必须核算请假工资福利医疗津贴社会保障会计等等
21What is the main idea of this passage？
[答案]To introduce five distinct functions of managing proposed by Fayol
22What are the influence of Fayol＇s book Administration Industrielle et Generale？
[答案]It is still great effect on current management courses
23Which step of managing refers to bring staff together and tell them what to do？
[答案]Organizing
24Which item in Chinese below has not mentioned as things needed to take care for people management？
[答案]住房公积金
25In the step of_________managers need to find out obstacles in the course of achieving company＇s objectives and goals
[答案]controlling
附翻译：
21段话思想什？
[答案]介绍法约尔提出五种理功
22 FayolAdministration Industrielle et Generale书什影响？
[答案]目前理课程影响
23理步员工聚集起告诉做什？
[答案]组织
24项中文没提事理需注意事项？
[答案]住房公积金
25_________步骤中理者需找出实现公司目标目标程中障碍
[答案]控制
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2020年9月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附翻译：
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援前进回指挥中心通属链信息终达指挥中心已变异成送三四便士跳舞援军迟迟没
您通尝试 20 起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第种称分配失败发生公司没收集足够市场情报(常见)信息没达正确点公司会转变步分配资源果需求升公司出现分配沟通失败库存会降会出现员足果反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缓缺乏错误方面症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败发生企业般文化特定部门间关系促进效沟通时会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨部门创造力会着团队协效应滑受巨影响
21Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
附翻译：
21确认收发送消息指_________
[答案]正确接收者正确理解消息
22著名英国陆军指挥官事中通信链中步没出错？
[答案]怀孕
23什汉语耳语？
[答案] 耳语传递信息游戏
24分配失败会发生_________
[答案]正确信息正确方
25根文章列情况属障？
[答案]增加客户投诉
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2018年1月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is a known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附翻译：
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援前进回指挥中心通属链信息终达指挥中心已变异成—送三便士四便士跳舞援军迟迟没
您通尝试20起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第种类型称分配失败种情况发生公司没收集足够市场情报(常见情况)信息没达正确点时公司会市场步分配资源果需求升公司遭遇分配沟通失败库存会降会出现员足果相反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缓缺乏错误方面症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败企业般文化特定部门间关系促进效沟通时会发生种情况会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨部门创造力会着团队协效应滑受巨影响
21Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
附翻译：
21确认收发送消息意味着_________
[答案]正确接收者正确理解消息
22著名英国陆军指挥官事中通信链中步没出错？
[答案]怀孕
23什汉语耳语？
[答案] 耳语传递信息游戏
24_________时会发生分配失败
[答案]正确信息正确方
25根文章列情况属障？
[答案]增加客户投诉
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[部资料]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcementswe＇re going to advanceback to his Command Centerthrough a long chain of subordinatesWhen the message finally reached the Command Centerit had mutated to becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often)the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this are a general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附翻译：
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送消息发送增援前进回指挥中心通长串属消息终达指挥部时中心已变异成—送三便士四便士跳舞援军未达
您通尝试20起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第类称分配失败发生公司没收集足够市场情报(通常)信息没达正确点公司会转变步分配资源果需求升公司遭遇分配沟通失败库存会降会出现员足果反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缺乏错误种情况症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败企业般文化特定部门间关系促进效沟通时会发生种情况会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨越部门界限创造力会着团队协效应滑遭受巨损失
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
2In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
3What is Chinese whispers？
[答案]A game to pass message around in a whisper
4Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
5According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
附翻译：
1确认收发送消息意味着_________
[答案]正确接收者正确理解消息
2著名英国陆军指挥官事中通信链中步没出错？
[答案]怀孕
3什汉语耳语？
[答案] 耳语传递信息游戏
4_________时会发生分配失败
[答案]正确信息正确方
5根文章列情况属障？
[答案]增加客户投诉
[短文]Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t provide—bowling alleysfree haircutsgym membershipsand shuttles to and from workThe company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simple：creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that＇s what＇s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
附翻译：
Google工作许梦想仅家公司15年取成令羡慕工作文化40国家区拥约37000名员工您想知道Google 保持激励心工作体验贯穿整公司
Google工作带数组织法提供福利—保龄球馆免费理发健身房会员资格返工作班车公司成功秘诀投入员工样时间精力员工开心确实创新产品
公司刚刚起步时联合创始拉里佩奇谢尔盖布林目标谷歌成华想工作方想法简单：创造种员工开心工作文化激励力忠公司
Google力发展副总裁凯伦·梅(Karen May)表示希员工未员工喜欢里说成世界第愿说取成功
Google员工愿意工作理提供务鼓舞心具挑战性Google 位员工机会20工作时间花选择项目种员工摆脱日常工作远离常常工工作感乏味务
Google位员工展示公司重性位员工图腾柱位置会Google表现产生影响
梅说果重视作整体关心做件事发言权真会倾听
做点谷歌周五举办员工坛讨20常问问题员工访问公司信息增加信感员工领导起解决问题
操作提示：通题目拉选项框选择正确答案
1How would you describe Google？
[答案]Large global enterprises
2Which one does NOT belong to the methods that Google motivate its employees？
[答案]Promoting the employee who has more influence on Google the higher job position
3Who founded Google？
[答案]Larry Page and Sergey Brin
4If you are a normal employee of Googlewhat could you do EXCEPT？
[答案]Only work for the project you choose
5What is Google＇s secret to success？
[答案]Valuing the happiness of its employees as much as innovating good products
附翻译：
1会描述谷歌？
[答案]全球型企业
2 种属谷歌激励员工方式？
[答案]谷歌影响力越员工提拔更高职位
3谷歌谁创立？
[答案]拉里·佩奇谢尔盖·布林
4果谷歌普通员工做什？
[答案]仅适您选择项目
5谷歌成功秘诀什？
[答案]重视员工幸福创新产品样
第三题 阅读判断题
[短文]A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value[部资料]
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership＇s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
附翻译：
战略规划战略规划程终目标—成功实施战略框架战略规划实施前没真正价值
成功实施关键首先必须直接参执行战略纳入规划程战略规划指令没负责执行战略投入反馈 似策略尝试实施时分崩离析
成功实施关键战略清晰传达整公司沟通应该确保公司中理解接受战略作前进佳途径仅仅领导层新想法没清晰沟通员工缺乏种翁意识明确目战略理解接受时通常会导致误解实施承诺衡
成功执行战略计划关键计划运作清晰直截描述果清晰简洁解释出色战略会面失败
操作提示：正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[答案]F
2A strategic plan is valuable if it is executed[答案]T
3There are four keys to successful implementation[答案]F
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[答案]T
5Leadership＇s idea determines all[答案]F
附翻译：
1战略规划程终目标战略规划[答案]F
2果执行战略计划价值[回答]T
3成功实施四关键[答案]F
4果没负责执行战略员投入反馈战略会分崩离析[回答]T
5领导理念决定切[答案]F
[短文]In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence[部资料]
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
附翻译：
竞争激烈市场中领导者面着维持积极工作文化压力积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效影响改善客户成果改善客户成果助卓越服务
积极工作文化加班建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化鼓励残疾带文化变革
工作场文化态度信念行价值观期组成态度信念行价值观期会影响工作场工作方式里做事方式
文化方面众周知显易见例准时锅成文规明显例事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场核心价值观致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
26A positive work culture will give workers more satisfaction[答案]T
27Positive cultures have a lot to do with leadership vision and values[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
30Positive work culture can be built in a short period of time[答案]F
附翻译：
26积极工作文化会工更满足感[答案]T
27积极文化领导愿景价值观关系[答案]T
28企业方行动必须员工核心价值观工作场文化变积极[答案]F
29竞争激烈市场中领导者承受着越越压力保持积极工作文化[答案]T
30积极工作文化短时间建立起[答案]F
[短文]In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence[2018年7月试题]
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
附翻译：
竞争激烈市场中领导者维持积极工作文化方面面着越越压力积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果助提供卓越服务
积极工作文化加班建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化鼓励残疾带文化变革
工作场文化态度信念行价值观期组成态度信念行价值观期会影响工作场工作方式里做事方式
文化方面众周知显易见例准时锅成文规明显例事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场核心价值观致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
26A positive work culture will give workers more satisfaction[答案]T
27Positive cultures have a lot to do with leadership vision and values[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
30Positive work culture can be built in a short period of time[答案]F
附翻译：
26积极工作文化会工更满足感[答案]T
27积极文化领导愿景价值观关系[答案]T
28企业方行动必须员工核心价值观工作场文化变积极[答案]F
29竞争激烈市场中领导者承受着越越压力保持积极工作文化[答案]T
30积极工作文化短时间建立起[答案]F
[短文]In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence[部资料]
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
附翻译：
竞争激烈市场中领导者面着维持积极工作文化压力积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效影响改善客户成果改善客户成果助卓越服务
积极工作文化着时间推移建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化够带文化变革
工作场文化态度信念行价值观期组成态度信念行价值观期会影响工作场工作方式里做事方式
文化方面理解显易见例准时锅成文规明显例工作事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动时更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场员核心价值观保持致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
操作提示：正确选T错误选F
1A positive work culture will give workers more satisfaction[答案]T
2Positive cultures have a lot to do with leadership vision and values[答案]T
3The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
4In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
5Positive work culture can be built in a short period of time[答案]F
附翻译：
1积极工作文化会工更满足感[答案]T
2积极文化领导愿景价值观关系[答案]T
3企业方行动必须员工核心价值观工作场文化变积极[答案]F
4竞争激烈市场中领导者承受着越越压力保持积极工作文化[答案]T
5积极工作文化短时间建立起[答案]F
[短文]It＇s important for a CEO to be passionate and enthusiasticbut there＇s a line of professionalism that must always be maintained[部资料]
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn＇t have the passion to use the products they work for
According to the websitepart of the leaked letter reads：
It＇s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn＇t even remember their PayPal passwordsThat＇s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can＇t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn＇t embracing what they makeyou need to investigate the root of the problem not threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit＇s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it？Marcus should have focused on three questions：
●Why are you not using the app？
●What is it that we can do to ensure you use our app？
●What do you need from me？
附翻译：
CEO热情热情固然重条专业线必须始终保持[部资料]
根科技网站Venture Beat份报告PayPal首席执行官卫·马库斯(David Marcus)员工写封批评信指责没PayPal产品鼓励没热情工作产品情况离开
该网站称部分泄露信件容：
注意周Cafe 17测试移动支付时中拒绝安装PayPal应程序甚记PayPal密码团队成员说接受PayPal应该情况产品变更更唯方法
果您拒绝安装PayPal 应程序者果您记您PayPal密码请帮忙方寻找您心灵思想联系东西
然起初明显封信揭示PayPal士气文化问题作名高然希员工推广产品然面员工接受做事情情况时需调查问题根源—威胁
面部问题时优秀高会问什开始会先联系高团队然联系全体员工找出问题根源解决问题发出片面说明领先退
领导力始倾听优秀理员需走出员工队伍提出问题倾听做出判断反应公司员工接受产品事实领导力失败马库斯需通反省解决根结底果员工迫款应指消费者愿意付费？马库斯应该关注三问题：
●什应程序？
●做什确保您应程序？
●需什？
操作提示：正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[答案]F
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[答案]T
3A onesided note refers to the root of PayPal＇s problem[答案]F
4When faced with internal problemsgood executives find the root of a problem in their executive team first[答案]T
5Good executives need to give feedback immediately when they are listening to the staff[答案]F
附翻译：
1CEO需热情热情[答案]F
2PayPal CEO责备员工PayPal忘记PayPal密码专业[回答]T
3片面说明PayPal问题根源[回答]F
4面部问题时优秀高首先会高团队中找问题根源[答案]T
5优秀倾听员工意见时需立出反馈[答案]F
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：[2021年1月试题]
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石—行唯沟通方式必须说致果行动言辞致未解决麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重弄清楚想说什注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注众真实真实尊重真实追真实
4见性见性关键利益相关者解谁关心什躲电脑面进行电子互动—面面语音语音真实实质性方式互动常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您参您关心工作
5眼睛耳朵倾听效沟通双程领导知道提出问题然眼睛耳朵倾听耳朵处权威位置愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
26沟通领导总齐头进[答案]F
27误解领导者意图时会出现saydo gap[答案]F
28技术术语领导者说服力[答案]F
29真诚沟通永远[答案]T
30想知道真实想法时观察交流样重[答案]T
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：[2020年1月试题]
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石——行唯沟通方式必须说致果行动言辞致未解决麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重弄清楚想说什注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注众真实真实尊重真实追真实
4见性见性关键利益相关者解谁关心什躲电脑面进行电子互动—面面语音语音真实实质性方式互动常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您参您关心工作
5眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威位置愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
26沟通领导总齐头进[答案]F
27误解领导者意图时会出现saydo gap[答案]F
28技术术语领导者说服力[答案]F
29真诚沟通永远[答案]T
30想知道真实想法时观察交流样重[答案]T
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5 essential communication practices of effective leaders：[2019年1月试题]
(1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
(2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
(3)Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
(4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
(5)Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
(1)注意说做差距信效领导基石—行唯沟通方式必须说致果行动言辞致未恢复麻烦
(2)化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重明确想说话注意技术术语避免业务说话增加复杂性少词说出意思
(3)找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口集中注意力真实尊重真实追真实
(4)见性见性您关键利益相关者解您谁您关心什躲电脑面进行电子互动—面面语音语音真实实质性方式互动常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您重新订婚关心工作
(5)眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
26沟通领导总齐头进[答案]F
27误解领导者意图时会出现saydo gap[答案]F
28技术术语领导者说服力[答案]F
29真诚沟通永远[答案]T
30想知道真实想法时观察交流样重[答案]T
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5 essential communication practices of effective leaders：[2019年1月试题]
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou are storing up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylook out for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers may be reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石—行唯沟通方式必须说致果行言辞致积蓄麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重澄清想说话注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注独特真实想真实尊重真实遵循真实
4见性见性您关键利益相关者解您谁您关心什躲电脑面进行电子交互—面面语音语音进行交互真实实质性方式起常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您敬业度关心工作
5眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威位置愿意直接您表达真实意见您会总直接反馈您需够阅读字里行间寻找非语言暗示
操作提示：正确选T错误选F
1Communication and leadership don＇t always go hand in hand[答案]F
2The saydo gap happens when people misunderstand their leader＇s intention[答案]F
3Using technical jargon makes a leader convincing[答案]F
4Communicating sincerely is always the best[答案]T
5Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
1沟通领导力总齐头进[答案]F
2误解领导者意图时会出现saydo gap[答案]F
3技术术语领导者说服力[答案]F
4真诚沟通永远[答案]T
5想知道真实想法时观察交流样重[答案]T
[短文]Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors：1) that Nokia was technically inferior to Apple2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming[2019年7月试题]
It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company＇s top managers had a terrifying reputationSome members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us thatyou can get resources by promising something earlieror promising a lotIt＇s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia＇s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
附翻译：
诺基亚高试图三素解释智手机金字塔顶端跌落原：1)诺基亚技术苹果2)公司满3)领导者没颠覆性 iPhone
认诺基亚输掉智手机战公司中层高层理员间存担忧导致公司范围惰性力应苹果游戏
根深入调查高层中层理员工程师外部专家76次采访结果研究员发现气质型领导造成恐惧文化受惊中层理员害怕说真话
冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理员成员描述极端脾气暴躁常喊想听事情难告诉次高层理员害怕外部环境法完成季度目标影响中层理员方式
高层理者中层理者害怕失中层理者告知没足够野心实现高层理者目标
害怕高层反应中层理者保持沉默提供乐观滤信息中层理者直接高层撒谎
更糟糕诺基亚部位文化想保持权力果传递坏消息表明没足够胆量雄心承担具挑战性务害怕资源分配方
口头压力高层理员施加压力求员选拔中提高绩效导致中层理员度承诺交付足位中层理员告诉通提前承诺承诺获资源销售工作
然适度恐惧动机益滥度药物样产生害副作风险降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话部协调反馈解组织中真实情绪
26Nokia lost the smart phone battle because its technology is not as good as that of Apple[答案]F
27Nokia＇s middle managers were frank to tell the truthbut the top ones didn＇t listen to them[答案]F
28Nokia＇s top managers were too moody to hear anything good but harsh[答案]T
29Middle managers in Nokia delivered results more than they promised earlier[答案]F
30Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth[答案]T
附翻译：
26诺基亚智手机战中输技术苹果[答案]F
27诺基亚中层理员坦诚讲真话高层听[回答]F
28Nokia 高层理员喜怒常刺耳外什听见[回答]T
29诺基亚中层理员交付结果前承诺[答案]F
30诺基亚高层理员应该更谈话技巧鼓励部协调真实[答案]T
[短文]Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors：1)that Nokia was technically inferior to Apple2)that the company was complacent and3)that its leaders didn＇t see the disruptive iPhone coming[2019年7月试题]
It has also been argued that it was none of the aboveNokia lost the smartphone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company＇s top managers had a terrifying reputationSome members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us that you can get resources by promising something earlieror promising a lotIt＇s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia＇s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
附翻译：
诺基亚高试图三素解释智手机金字塔顶端堕落：1)诺基亚技术苹果2)公司满3)领导者没颠覆性 iPhone
认诺基亚输掉智手机战公司中高层理员间存担忧导致公司范围惰性力应苹果游戏
根深入调查高层中层理员工程师外部专家76次采访结果研究员发现气质型领导造成恐惧文化受惊中层理员害怕说真话
冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理员成员描述非常脾气暴躁常喊想听话难告诉次高层理者害怕外部环境没完成季度目标影响中层理者方式
高层理者中层理者害怕失中层理者告知没足够野心实现高层理者目标
害怕高层反应中层理者保持沉默提供乐观滤信息中层理者直接高层撒谎
更糟糕诺基亚部位文化想保持权力果传递坏消息表明没足够胆量雄心承担具挑战性务害怕资源分配方
口头压力高层理员施加压力求员选拔中提高绩效导致中层理员度承诺交付足位中层理员告诉通提前承诺承诺获资源销售工作
然适度恐惧动机益滥度药物样产生害副作风险降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话部协调反馈解组织中真实情绪
操作提示：正确选T错误选F
1Nokia lost the smartphone battle because its technology is not as good as that of Apple[答案]F
2Nokia＇s middle managers were frank to tell the truthbut the top ones didn＇t listen to them[答案]F
3Nokia＇s top managers were too moody to hear anything good but harsh[答案]T
4Middle managers in Nokia delivered results more than they promised earlier[答案]F
5Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth[答案]T
附翻译：
1诺基亚智手机战中输技术苹果[答案]F
2诺基亚中层老实说实话高层听[回答]F
3诺基亚高层理员喜怒常听出听东西刺耳[回答]T
4诺基亚中层理员交付结果前承诺[答案]F
5诺基亚高层理员应该更谈话技巧鼓励部协调真实[答案]T
[短文]Performance management aims to acknowledge employee achievementssupport their personal and professional developmentand motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understandingknowledge and skills so that they can contribute to the achievement of the enterprise＇s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system[部资料]
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system willif implemented wellenable high performance which will define enterprise and personal successUsing performance management processesan enterprise can be better placed to meet competitive challengesThis is done by：
●identifying the critical positions
●determining the most important competencies for those positions
●providing the educationtraining and feedback required by employees
●holding each person accountable for their results
The key to the performance management process isperformance appraisal＇Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee＇s work performanceand agreement to future training plansjob goals and job aspirations
To be effectivea performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
附翻译：
绩效理旨认员工成支持职业发展激励授权效完成工作绩效理帮助员工发展理解知识技实现企业目标做出贡献获工作满足感优质力资源系统重组成部分
企业希应该期位员工取高绩效基力绩效理系统素果实施实现高绩效定义企业成功绩效理流程企业更定位迎接竞争挑战通方式完成：
●识关键位置
●确定职位重力
●提供员工需教育培训反馈
●结果负责
绩效理程关键绩效评估绩效评估根组预定标准员工工作表现进行评估员工工作绩效系统反馈程意未培训计划工作目标工作愿
效绩效评估需套商定标准作反馈设定未目标基础力单元设定工作绩效基准标准提供非常效工具绩效标准力单位力作绩效评估审查中进行评估措施
操作提示：正确选T错误选F
1Performance management is a very important part of any quality human resource system[答案]T
2The aim of performance management is to punish the unqualified employees[答案]F
3An enterprise can be better placed to meet competitive challenges by providing the educationtraining and feedback required by employeesfor example[答案]T
4Every enterprise can expect high performance from each employee[答案]F
5Performance management is also called performance appraisal[答案]F
附翻译：
1绩效理质量力资源系统中非常重部分[答案]T
2绩效理目惩罚合格员工[答案]F
3企业通提供员工需教育培训反馈更应竞争挑战例[答案]T
4企业期员工高绩效[答案]F
5绩效理绩效考核[答案]F
[短文]When Jack Welchthe Chairman and CEO at General Electric(GE)retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules[2020年7月试题]
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持)helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附翻译：
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯说非常成功1981年45岁成CEO时通电气组织结构非常复杂官僚作风相严重
第变化启动战略制定程指导方针业务领域应该第第二果样理选择解决问题出售特定业务者关闭精简组织韦尔奇取消部门级取消数千带薪时工职位
重组GE理员组织文化理方式发生变化中项目WorkOut(群策群力)期三天会议组理员齐聚堂公开分享观点会议级组织单位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨天级出现提出解决方案然三选择：接受建议接受建议收集更信息程级做出决定压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系种方式开发新产品助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
26Jack Welch retired at the age of 65[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3choices[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[答案]T
30The Work Outlasted a week[答案]F
附翻译：
26杰克·韦尔奇65岁退休[答案]T
27杰克·韦尔奇坚持认企业应该领域中击败少第三名[答案]F
28果业务满足韦尔奇变更求理3选择[答案]T
29重组改变GE理员组织文化理风格前进行[答案]T
30工作超周[答案]F
[短文]When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules[2018年1月试题]
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)
Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附翻译：
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯说非常成功1981年45岁成CEO时通电气组织结构非常复杂官僚义相严重
第变化启动战略制定程指导方针业务领域应该第第二果样理选择解决问题出售特定业务者关闭精简组织韦尔奇取消部门级取消数千带薪时工职位
重组GE 理员组织文化理风格发生变化中项目群策群力
期三天会议理聚集起公开分享观点会议开始时级提出组织单位挑战然级离开求组找解决问题方法问题持(会议持)帮助讨天级提出解决方案然三选择：接受建议接受建议收集更信息流程级决策带压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系种方式开发新产品助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
26Jack Welch retired at the age of 65[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3 choices[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[答案]T
30The Work Outlasted a week[答案]F
附翻译：
26杰克·韦尔奇65岁退休[答案]T
27杰克·韦尔奇坚持认企业应该领域中击败少第三名[答案]F
28果业务满足韦尔奇变更求理3选择[答案]T
29重组改变GE理员组织文化理风格前进行[答案]T
30工作超周[答案]F
[短文]When Jack Welchthe Chairman and CEO at General Electric(GE)retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules[2018年1月试题]
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持)helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices： to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附翻译：
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯说非常成功1981年45岁成CEO时通电气组织结构非常复杂官僚义严重
第变化启动战略制定程指导方针企业应该领域中排名第第二果样理选择解决问题出售特定业务业务关闭精简组织韦尔奇取消部门级取消数千受薪时工职位
重组GE理员组织文化理方式发生变化中项目WorkOut(群策群力)期三天会议组理聚集起公开分享观点会议级组织单位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨天级出现提出解决方案然三种选择：接受建议接受建议收集更信息程级做出决定压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系开发新产品方式助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
操作提示：正确选T错误选F
1Jack Welch retired at the age of 65[答案]T
2Jack Welch insisted that each of the businesses should be at least number 3 in their respective area[答案]F
3If the business could not meet Welch＇s change requirementsits manager had 3choices[答案]T
4The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[答案]T
5The Work Out lasted a week[答案]F
附翻译：
1杰克·韦尔奇65岁退休[回答]T
2Jack Welch 坚持认企业应该领域中少排名第三[答案]F
3果业务满足韦尔奇变更求理3选择[答案]T
4重组先改变GE理者组织文化理风格[答案]T
5工作超周[答案]F
[短文]When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work[2021年7月试题]
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
●Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
●Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization＇s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other＇s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
附翻译：
您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索？传统许组织种方式进行团队建设想知道什会表现出种美妙团队合作意识静修研讨会未影响工作中长期信念行动
反静修计划会议研讨会团队建设活动—事实领导—必须成更团队合作部分会通作团体撤退建立团队合作年天您需团队建设视您天做事情
●组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力放项目试图锻炼作团队起工作解决问题
●召开部门会议审查项目进度获广泛意见协调享工作流程果团队成员间存摩擦检查拥工作流程—问题通常性格通常团队成员没交付产品服务完成某事需步骤达成致
●趣享场合纳入组织议程—举办便餐午餐带团队参加体育赛事赞助餐厅进晚餐远足游乐园月举行次公司会议赞助运动队鼓励欢呼球队球迷
●会议破冰活动团队合作练—助团队成员相互解分享彼生活细节起开怀笑
●公开庆祝团队成功方法做点例买样T恤帽子抽出团队成员名字作公司商品礼券唯限制想象力
果您进行述类型团队建设您会惊讶您创建团队合作文化方面取进步种文化够做出想象更贡献
26Team building event is traditionally related to playing games at resort[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat[答案]F
29Ice breaking motivates team members to compete with each other[答案]F
30A good teamwork culture enables individuals to make more efforts together[答案]T
附翻译：
26团队建设活动传统度假村玩游戏关[回答]T
27作者声称起玩游戏组建团队解决实际工作问题改进团队建设实际工作流程样重[答案]F
28第段中撤退指战败撤军[答案]F
29破冰激励团队成员相互竞争[答案]F
30良团队合作文化够做出更努力[答案]T
[短文]When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work[部资料]
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork by retreating as a group for a couple of days each yearinstead you need to think of team building as something you do every single day
●Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to work out how to work together as a team to approach the problem
●Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization＇s agendahold pot luck lunchestake the team to a sporting eventsponsor dinners at a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use ice breakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each others livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
附翻译：
您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索？传统许组织种方式进行团队建设想知道什会表现出种美妙团队合作意识务虚会研讨会未影响工作中长期信念行动
反撤退计划会议研讨会团队建设活动—事实领导—必须成更团队合作部分会通作团队撤退建立团队合作年天相反您需团队建设视您天做事情
● 组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力投入项目试图解决作团队起工作解决问题
●召开部门会议审查项目进度获广泛意见协调享工作流程果团队成员间存摩擦检查拥工作流程—问题通常性格通常团队成员尚未交付产品服务完成某事需步骤达成致
●趣享场合纳入组织议程—举办便餐午餐带团队参加体育赛事赞助餐厅晚宴远足游乐园月举行次公司会议赞助运动队鼓励欢呼队球迷
●会议中破冰团队合作练—助团队成员相互解分享彼生活细节起开怀笑
●公开庆祝团队成功方法做点例买样T恤帽子团队成员名字放公司商品礼券抽奖中唯限制想象力
果您进行述类型团队合作建设您会惊讶您创建团队合作文化方面取进步种文化够做出想象更贡献
操作提示：正确选T错误选F
1Team building event is traditionally related to playing games at resort[答案]T
2The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building[答案]F
3Retreat in the first paragraph means withdrawal of troops after a defeat[答案]F
4Ice breaking motivates team members compete with each other[答案]F
5A good teamwork culture enables individuals make more efforts together[答案]T
附翻译：
1团队建设活动传统度假村玩游戏关[回答]T
2作者声称起玩游戏解决实际工作问题改进团队建设实际工作流程组建团队样重[答案]F
3第段中撤退指战败撤军[答案]F
4破冰激励团队成员相互竞争[答案]F
5良团队合作文化更加努力[答案]T
第四题 写作题
根求写作文[理想职业]
[作文]Write a composition with at least 100 words on My Dream JobYour writing should include the followings[2021年7月试题]
(1)position：customer service representative
(2)ability：communication and customer service skills
(3)reason：an expert in the product line and strong relationships with customers
备注翻译：
理想职业写篇少 100 字作文您作品应包括容
(1)职位：客服代表
(2)力：沟通客户服务力
(3)原：产品线专家客户关系密切
参考答案：
Everyone has an ideal career in mindMy ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal skills
SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of communicationclarifying my communication goalsand being good at understanding the thoughts and feelings of others
ThirdI have certain professional skillsAs a customer service officerI can send the technology to users after the company＇s products are soldso as to better serve the society
[作文二]Write a composition with at least 100 words on My Dream Job[2019年1月试题]
备注翻译：
理想职业写篇少 100 字作文
参考答案：
I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of teacherThey are knowledgeable just seems that there is nothing they don＇t knowThey treat us just like their childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI will try my best to study well to reach my dream
根求写作文[职场文化]
[作文]Write at least 120 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)[2021年1月试题]
备注翻译：
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案：
In Chinese and Western workplace culturesthe understanding of work is significantly differentForeign companies generally believe that hiring an employee is to work for him and earn money for himselfso treat employees wellwhile Chinese bosses generally thinkI hire someone and take my salaryso I have to listen to mework for me This different understanding of the nature of work may lead to completely different work attitudes for employees at work
[作文二]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)[2020年7月试题]
备注翻译：
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案：
In company workplace culturethere is a big difference between Chinese and Westerners in terms of communicative languageChinese people mostly use Have you eaten？Where are you going？ and so on when meeting each other every daywhich reflects a kind of intimacy between peopleBut for Westernersthis way of greeting will make the other party feel suddenembarrassedand even unpleasantbecause Westerners will understand this kind of questioning as a kind of interrogationand feel that the other party is asking about their private lifeIf you don＇t understand this difference between Eastern and Western culturesunnecessary contradictions will arise
[作文三]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements[2018年1月试题]
备注翻译：
写少 100 字关职场文化理解引起事件
您需包括 5Ws 1H 元素
参考答案：
There is a big difference between Chinese and Western workplace cultures regarding salary increasesThe topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplaceIn this regardforeign companies are more openThey can treat the raise as a nonemotional thingand have a calm discussion on the deskwhile Chinese bossesfirst of allthey usually don＇t take the initiative to raise their salaryand if you say a raisethey are likely to If the boss is disgustedhe will consider Do you not want to do it anymore
根求写作文[描述事件]
[作文]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)[2020年1月试题]
备注翻译：
根信息写出少 100 单词描述事件
您需 5Ws l H 元素(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 11：40pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 2：20am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage beganat 11 40 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic＇s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
[作文二]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)[2019年7月试题]
备注翻译：
根信息写出少 100 单词描述事件 您需 5Ws l H 元素
(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 11：40pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 2：20am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage beganat 11：40 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic＇s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
根求写作文[制定会议日程安排]
[作文]根求写作文解会议日程容根信息制定会议日程安排[2020年9月试题]
The structure of a meeting agenda：
(1)Title of the meeting
(2)Time of the meeting
(3)Place of the meeting
(4)People who will attend the meeting
(5)Events in time sequence
09：00 09：40 10：05 10：20 12：00
Sofitel JinJiang Oriental Hotel
Arrivalregistrationpicking up meeting kits Exhibitor Day One
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
Report on the organizational structure and preparatory progress of Expo
Tea break(15m) (2F Entrance) WednesdayOct202008
Watching Expo image videofilm(10m) Work lunch(buffet)
Meeting Agenda
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
WednesdayOct202008 Day One
Sofitel Jin Jiang Oriental Hotel
Exhibitor
09：00 Arrivalregistrationpicking up meeting kits
09：40 Watching Expo image videofilm(10m)
10：05 Tea break(15m) (2F Entrance)
10：20 Report on the organizational structure and preparatory progress of Expo
12：00 Work lunch(buffet)
根求写作文[工作计划]
根信息求完成工作计划[2018年7月试题]
Make an action plan based on the following hints of steps
AIdentify wasteful usage
BIdentify person(s)or department(s)with highest supply usage
CPerform audit(审计审核)of supply costs for last 24 hours
DPerform audit of supply usage for last 24 hours
EShop(解聘辞退)suppliers
FNegotiate new supply rates
GCreate standard supply list and utilization controls
HEvaluate supplier agreements
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
Mike Jones
September 15
Completed
(2)
Mike Jones
October 1
Completed
(3)
JackMike
October 30
Completed
(4)
Jack
November 15
In Process
(5)
Jack
November 15
In Process
(6)
Jack
December 15
In Process
(7)
JackMike
Mike
January 15
Not started
(8)
Jack Brown
September 15
Completed
参考答案：
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
C
Mike Jones
September 15
Completed
(2)
D
Mike Jones
October 1
Completed
(3)
B
JackMike
October 30
Completed
(4)
A
Jack
November 15
In Process
(5)
H
Jack
November 15
In Process
(6)
E
Jack
December 15
In Process
(7)
F
JackMike
Mike
January 15
Not started
(8)
G
Jack Brown
September 15
Completed
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说明：更新2021年7月试题根试题首字母音序查找试题答案
第题 交际语
―___________________[部资料]
―Actually I prefer working on my own
[答案]Do you prefer teamwork or working individually？
―___________________[2019年1月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[2020年7月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[2020年9月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[2021年1月试题]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[部资料]
―I＇d like to have this film developed
[答案]May I help you？
―___________________[部资料]
―You might as well write a thanksnote
[答案]Could you suggest some ways of the rewards？
―__________identify the problems that have been occurring？[部资料]
―Wellas you knowthe problems we had with Gary caused a lot of friction among the team
[答案]Are you able to
―Can I get you a couple of tea？[部资料]
―___________________
[答案]That＇s very nice of you
―Can I have three days off next weekMr Smith？[部资料]
―__________I can manage without you
[答案]Of course
―Could I borrow your iPad for a few hours？[部资料]
―___________________
[答案]Surehere you are Enjoy your time
―Could you give us a speech on management functions some day this week？[部资料]
―___________________
[答案]I＇d love tobut I＇m busy this week
―Do you know where I can repair my motorcar？[部资料]
―___________________
[答案]Around the street corner
―Do you mind if I use vouchers to spend in a restaurant？[2018年7月试题]
―___________________
[答案]Not at allGoa head
―Do you mind if I use vouchers to spend in a restaurant？[2021年1月试题]
―___________________
[答案]Not at allGoa head
―Do you mind if I use vouchers to spend in a restaurant？[部资料]
―___________________
[答案]Not at allGo ahead
―Don＇t forget to come to our party this weekend[2021年7月试题]
―___________________
[答案]SureSee you
―Have you already paid？ What＇s my share of the bill？[部资料]
―__________It wasn＇t very much
[答案]Don＇t worry about it
―Haven＇t seen you for ages What are you busy doing now？[部资料]
―___________________
[答案]I am working part time in a bookstore
―How can you explain the latest situation？[2018年7月试题]
―__________I know it is all my fault
[答案]Sorry
―How can you explain the latest situation？[部资料]
―__________I know it is all my fault
[答案]Sorry
―How did your meeting go yesterday？[2018年1月试题]
―__________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[2019年7月试题]
―________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[2020年1月试题]
―__________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[2021年7月试题]
―__________actuallyit was really frustrating
[答案]Not so good
―How did your meeting go yesterday？[部资料]
―__________actuallyit was really frustrating
[答案]Not so good
―I am sorry for what I have said to you[部资料]
―___________________
[答案]Don＇t think any more about it
―I think I have made a great mistake[2019年1月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a great mistake[2020年7月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a great mistake[2021年1月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a great mistake[部资料]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think I have made a serious mistake[2020年9月试题]
―___________________
[答案]I don＇t think soIt＇s not your fault
―I think things have been a bit difficult for us the last couple of in on this[2018年1月试题]
―___________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[2018年7月试题]
―__________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[2019年7月试题]
―_______We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[2020年1月试题]
―________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I think things have been a bit difficult for us the last couple of months[部资料]
―__________We＇ve been working hardbut still getting behind
[答案]You＇re right
―I＇d like a wakeup call at 7：00 amplease[部资料]
―OK_____________
[答案]I＇ll make sure you get one
―I＇d like a wakeup call at 7：00amplease[2020年9月试题]
―OK_____________
[答案]I＇ll make sure you get one
―I＇d like a wakeup call at 7：00amplease[2019年1月试题]
―OK_____________
[答案]I＇ll make sure you get one
―I＇d like a wakeup call at 7：00amplease[2020年7月试题]
―OK_____________
[答案]I＇ll make sure you get one
―If you can＇t say what you＇ve come to say at the meetingwhat＇s the point？[部资料]
―__________but I think you might need to change your approach somewhat
[答案]I can see that
―If you don＇t believe in yourselfno one else will[部资料]
―__________Confidence is really important
[答案]I couldn＇t agree more
―I＇m going to Beijing for a few days[2018年7月试题]
―__________I wish I could go with you
[答案]I really envy you
―I＇m going to Beijing for a few days[部资料]
―__________I wish I could go with you
[答案]I really envy you
―Is it possible for you to work out the plan tonight？[2019年7月试题]
―___________________
[答案]I think so
―Is it possible for you to work out the plan tonight？[部资料]
―__________
[答案]I think so
―Is it possible for you to workout the plan tonight？[2018年1月试题]
―___________________
[答案]I think so
―Is it possible for you to workout the plan tonight？[2020年1月试题]
―___________________
[答案]I think so
―Is it possible for you to workout the plan tonight？[2021年7月试题]
―___________________
[答案]I think so
―It＇s about a successful businessman＇s management experienceisn＇t it？[部资料]
―____________
[答案]That＇s right
―JackI＇d like to have your opinions about my written report[2021年1月试题]
―________But I have one suggestion
[答案]It looks fine to me
―Overthetop？ You mean…[部资料]
―___________________
[答案]Wellsometimes your coworkers feel that you are too loud
―ScottI＇d like to have your opinions about my written report[部资料]
―__________But I have one suggestion
[答案]It looks fine to me
―Sorry for being late I should have called you earlier[部资料]
―__________I＇ve just arrived
[答案]That＇s all right
―Terribly sorry to interruptbut may I use your dictionary？[2019年1月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[2020年7月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[2020年9月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[2021年1月试题]
―Yes___________________
[答案]of course
―Terribly sorry to interruptbut may I use your dictionary？[部资料]
―Yes___________________
[答案]of course
―The Auto Show in the City Stadium has been canceled[2018年7月试题]
―Ohno___________________
[答案]What a pity
―The Auto Show in the City Stadium has been canceled[部资料]
―Ohno___________________
[答案]What a pity
―The trip ought not to take more than an hour[部资料]
―__________It is at least two hours
[答案]You must be joking
―This project is too big for me to finish on time[2019年1月试题]
―___________________
[答案]I＇ll give you a hand
―This project is too big for me to finish on time[2020年7月试题]
―___________________
[答案]I＇ll give you a hand
―This project is too big for me to finish on time[2020年9月试题]
―___________________
[答案]I＇ll give you a hand
―This project is too big for me to finish on time[部资料]
―___________________
[答案]I＇ll give you a hand
―We could let some of the staff work from home___________？[2021年7月试题]
―That＇s a good idea
[答案]What do you think of it
―We could let some of the staff work from home___________？[部资料]
―That＇s a good idea
[答案]What do you think of it
―What are your teammates like？[部资料]
―___________________
[答案]They are all warmhearted and helpful
―Which of these hats do you want？[部资料]
―__________Either will do
[答案]I don＇t mind
―Who should be responsible for the accident？[部资料]
―The bossnot the workers They just carried out the order__________
[答案]as told
―Why didn＇t you come to my birthday party yesterday？[部资料]
―___________________
[答案]Sorrybut my wife had a car accident
―Will you go on a picnic with us tomorrow？[2021年7月试题]
―___________________
[答案]I＇m afraid I have no idea
―Will you go on a picnic with us tomorrow？[部资料]
―___________________
[答案]I＇m afraid I have no idea
―Will you help me arrange a meeting with Mr Brownplease？[2019年7月试题]
―___________________
[答案]Sorry I can＇t I have to finish my project rig ht now
―Will you help me arrange a meeting with Mr Brownplease？[部资料]
―___________________
[答案]Sorry I can＇t I have to finish my project right now
―Will you help me arrange a meeting with MrBrownplease？[2018年1月试题]
―___________________
[答案]Sorry I can＇tI have to finish my project right now
―Will you help me arrange a meeting with MrBrownplease？[2020年1月试题]
―___________________
[答案]Sorry I can＇tI have to finish my project right now
―Wow This is a fantastic project I＇ve never known you＇re so creative[部资料]
―___________________
[答案]Thanks for your compliments
―You have to believe in yourself No one else willif you don＇t[部资料]
―__________Confidence is really important
[答案]I couldn＇t agree more
―You＇d better not push yourself too hard You can ask the team and listen[2019年7月试题]
―___________________
[答案]You are right
―You＇d better not push yourself too hard You can ask the team and listen[部资料]
―___________________
[答案]You are right
―You＇d better not push yourself too hardYou can ask the team and listen[2018年1月试题]
―___________________
[答案]You are right
―You＇d better not push yourself too hardYou can ask the team and listen[2020年1月试题]
―___________________
[答案]You are right
第二题 词汇结构
_________CEO s spend planningthe more profitable their companies are[2018年1月试题]
[答案]The more time
_________CEO s spend planningthe more profitable their companies are[部资料]
[答案]The more time
_________clearly communicate with and actively listen to employees is essential to improve their performance[2018年1月试题]
[答案]Being able to
_________clearly communicate with and actively listen to employees is essential to improve their performance[2020年1月试题]
[答案]Being able to
_________clearly communicate with and actively listen to employees is essential to improve their performance[2021年7月试题]
[答案]Being able to
_________clearly communicate with and actively listen to employees is essential to improve their performance[部资料]
[答案]Being able to
_________his anger the employees called him MrThunderbut they loved him[2018年1月试题]
[答案]Due to
_________his angerthe employees called him Mr Thunderbut they loved him[部资料]
[答案]Due to
_________his angerthe employees called him MrThunderbut they loved him[2020年1月试题]
[答案]Due to
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[2019年1月试题]
[答案]Not only do
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[2020年1月试题]
[答案]Not only do
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[2021年7月试题]
[答案]Do not only
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information[部资料]
[答案]Not only do
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun[2020年1月试题]
[答案]Standing
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun[2021年1月试题]
[答案]Standing
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun[部资料]
[答案]Standing
_________the deepening of China＇s economic reformsthere is greater cooperation[部资料]
[答案]With
_________the importance of Englishwe should put more effort into it and try to learn it well[2018年1月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[2019年1月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[2020年1月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[2020年7月试题]
[答案]Given
_________the importance of Englishwe should put more effort into it and try to learn it well[部资料]
[答案]Given
_________the jobemployers don＇t want to hire people who are difficult to get along with[部资料]
[答案]Regardless of
_________there is smokethere is fire[2020年7月试题]
[答案]Where
_________there is smokethere is fire[部资料]
[答案]Where
_________we can＇t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service[部资料]
[答案]Although
_________we can＇t compete in terms of sizeI do believe we hold an advantage in terms of dedication to customer service[2020年7月试题]
[答案]Although
A child＇s character is greatly influenced by his home_________[部资料]
[答案]environment
After days of investigationthe police were _________reality
[答案]approaching
After days of investigationthe police were____________reality[2021年7月试题]
[答案]approaching
After days of investigationthe police were____________reality[2019年1月试题]
[答案]approaching
After days of investigationthe police were_________reality[部资料]
[答案]approaching
All the team members tried their best We lost the game_________[部资料]
[答案]however
All the team members tried their bestWe lost the game_________[2021年7月试题]
[答案]however
All the_________guests are seated in the front row[2018年1月试题]
[答案]distinguished
All the_________guests are seated in the front row[2020年7月试题]
[答案]distinguished
All the_________guests are seated in the front row[2021年7月试题]
[答案]distinguished
All the_________guests are seated in the front row[部资料]
[答案]distinguished
All_________glitters(闪闪发光)is not gold[2020年9月试题]
[答案]that
All_________glitters(闪闪发光)is not gold[2021年1月试题]
[答案]that
All_________glitters(闪闪发光)is not gold[部资料]
[答案]that
Although we can＇t compete in terms of sizeI_________believe we hold an advantage in terms of dedication to customer service[2021年1月试题]
[答案]do
An agreement was reached on the_________of mutual respect and mutual interest[2018年1月试题]
[答案]basis
An agreement was reached on the_________of mutual respect and mutual interest[2020年7月试题]
[答案]basis
An agreement was reached on the_________of mutual respect and mutual interest[部资料]
[答案]basis
An appreciated gift and the gesture of providing it will_________your coworker＇s day[部资料]
[答案]light up
At a rough_________we will take another four weeks to finish this plan[2018年7月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2019年7月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2020年1月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2020年9月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[2021年1月试题]
[答案]estimate
At a rough_________we will take another four weeks to finish this plan[部资料]
[答案] estimate
AT&T found that employees with better planning and decisionmaking skills were to be _________promoted into management jobs[2020年1月试题]
[答案]more likely
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs[2019年1月试题]
[答案]more likely
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs[2021年7月试题]
[答案]more likely
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs[部资料]
[答案]more likely
By the end of the yearthe sales plan for the next year_________[2020年9月试题]
[答案]will have been made
By the end of the yearthe sales plan for the next year_________[部资料]
[答案]will have been made
Companies are_____interested in your soft skills______they are in your hard skills[部资料]
[答案]as…as…
Companies are_____interested in your soft skills_____they are in your hard skills[2018年7月试题]
[答案]asas
Compared_________EnglishChinese is generally believed to be more difficult to learn[2018年1月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[2019年1月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[2020年1月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[2021年7月试题]
[答案]with
Compared_________EnglishChinese is generally believed to be more difficult to learn[部资料]
[答案]with
Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips[2018年7月试题]
[答案]that
Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips[2020年7月试题]
[答案]that
Current opinion among politicians is that she is_________stands for her principles[2018年7月试题]
[答案]courageous
Current opinion among politicians is that she is_________stands for her principles[2019年7月试题]
[答案]courageous
Effective leaders distill complex thoughts and strategies into simplememorable terms _________colleagues and customers can grasp and act upon[2019年1月试题]
[答案]that
Effective leaders distill complex thoughts and strategies into simplememorable terms _________colleagues and customers can grasp and act upon[部资料]
[答案]that
Even the best continually seek ways to_________their skills[2018年7月试题]
[答案]sharpen
Even the best continually seek ways to_________their skills[2020年1月试题]
[答案]sharpen
Even the best continually seek ways to_________their skills[部资料]
[答案]sharpen
Every time I tried to say somethinghe would_________to something else[2019年1月试题]
[答案]move on
Every time I tried to say somethinghe would_________to something else[2020年1月试题]
[答案]move on
Every time I tried to say somethinghe would_________to something else[部资料]
[答案]move on
Fearing the reactions of top managersmiddle managers remained_________Or provided optimisticfiltered information[2021年1月试题]
[答案]silent
Fiftyfive per cent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their wellbeing[部资料]
[答案]as if
Good work_________good pay[2019年7月试题]
[答案]deserves
Good work_________good pay[2018年7月试题]
[答案]deserves
Good work_________good pay[2020年1月试题]
[答案]deserves
Good work_________good pay[2021年1月试题]
[答案]deserves
Good work_________good pay[部资料]
[答案]deserves
He ordered that nothing_________until the police arrived[部资料]
[答案]should be touched
He will write to me as soon a she_________home[2018年1月试题]
[答案]returns
He will write to me as soon a she_________home[2019年1月试题]
[答案]returns
He will write to me as soon a she_________home[2020年7月试题]
[答案]returns
He will write to me as soon as he_________home[部资料]
[答案]returns
Her desire for the_________of a beautiful town reina in ed[2020年1月试题]
[答案]creation
He＇s left nowbut productivity hasn＇t_________that much[2019年1月试题]
[答案]picked up
He＇s left nowbut productivity hasn＇t_________that much[2020年9月试题]
[答案]picked up
He＇s left nowbut productivity hasn＇t_________that much[部资料]
[答案]picked up
How do we expect to compete with a company that has such a huge_________and huge resources？[2021年7月试题]
[答案]reputation
How do we expect to compete with a company that has such a huge_________and huge resources？[部资料]
[答案]reputation
How do you get your members to_________as a team？[部资料]
[答案]pull together
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles[2018年1月试题]
[答案]to
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles[2020年1月试题]
[答案]to
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles[部资料]
[答案]to
I have been very lucky to have had_________managers during my career so far[部资料]
[答案]terrific
I like to think_________ I am always the one finding new ways to a situation or challenge[部资料]
[答案]outside of the box
I think a big part of it is_________we know how to have fun on the job[部资料]
[答案]that
I think the primary____________factor is there＇s been so much absence lately[2018年1月试题]
[答案]contributing
I think the primary____________factor is there＇s been so much absence lately[2021年7月试题]
[答案]contributing
I think the primary____________factor is there＇s been so much absence lately[部资料]
[答案]contributing
I will ask them to_________a new designsomething a bit more toned down[2021年1月试题]
[答案]come up with
I would recommend that you_________on following through with projects[2018年7月试题]
[答案]work
I would recommend that you_________on following through with projects[2020年7月试题]
[答案]work
I would recommend that you_________on following through with projects[2021年1月试题]
[答案]work
If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing[部资料]
[答案]is suffering
If I take the time to talk with my manager at the beginning of a projectwe_________ off to a great start on the same page[2019年7月试题]
[答案]can get
If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on the same page[部资料]
[答案]can get
In high schoolI am equally comfortable_________as a member of a team and independently[2019年7月试题]
[答案]working
In high schoolI am equally comfortable_________as a member of a team and independently[2020年9月试题]
[答案]working
In high schoolI am equally comfortable_________as a member of a team and independently[部资料]
[答案]working
In today＇s environment_________people are often burned outit＇s important for employees to have a personal connection with you and the work you believe in[2018年1月试题]
[答案]where
In today＇s environment_________people are often burned outit＇s important for employees to have a personal connection with you and the work you believe in[部资料]
[答案]where
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[2019年1月试题]
[答案]that
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[2020年7月试题]
[答案]that
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[2021年1月试题]
[答案]that
It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies[部资料]
[答案]that
Learning new things has always been a great_________for me[2018年1月试题]
[答案]motivator
Learning new things has always been a great_________for me[部资料]
[答案]motivator
Linda walked at the head_________by her colleagues[2018年1月试题]
[答案]followed
Linda walked at the head_________by her colleagues[2019年1月试题]
[答案]followed
Linda walked at the head_________by her colleagues[2020年7月试题]
[答案]followed
Linda walked at the head_________by her colleagues[部资料]
[答案]followed
My leather shoes cost me_________the last pairs I bought[2019年7月试题]
[答案]three times as much as
My leather shoes cost me_________the last pairs I bought[2020年9月试题]
[答案]three times as much as
My leather shoes cost me_________the last pairs I bought[2021年7月试题]
[答案]three times as much as
My leather shoes cost me_________the last pairs I bought[部资料]
[答案]three times as much as
On hearing the news of_________the major exam againthe girl burst into tears[2019年7月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[2020年7月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[2020年9月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[2021年1月试题]
[答案]her having failed
On hearing the news of_________the major exam againthe girl burst into tears[部资料]
[答案]her having failed
Please ask the solicitor what his_________would be to take the case to court[2018年1月试题]
[答案]fee
Please ask the solicitor what his_________would be to take the case to court[2020年7月试题]
[答案]fee
Please ask the solicitor what his_________would be to take the case to court[部资料]
[答案]fee
Please_________your hand if you have any question at all[部资料]
[答案]raise
Redundancy happens when employees need to_________their workforce And as a result[部资料]
[答案]reduce
Regular and concrete feedback is important_________who is not performing up to her potential[部资料]
[答案]when dealing with a worker
Selfesteem needs might include the_________from a workplace[部资料]
[答案]rewards
She is very adaptive and soon adapted_________to the campus life[2020年9月试题]
[答案]to
She is very adaptive and soon adapted_________to the campus life[部资料]
[答案]to
She was very adaptive and soon adapted_________the campus life[2021年1月试题]
[答案]to
Supervisors should_________their employees in twoway communication so that understanding takes place[2018年7月试题]
[答案]engage
Supervisors should_________their employees in twoway communication so that understanding takes place[部资料]
[答案]engage
Team members are_________as unique people with irreplaceable experiencespoints of viewand knowledge to contribute[部资料]
[答案]viewed
The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy＇s restaurant[2018年7月试题]
[答案]those
The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy＇s restaurant[部资料]
[答案]those
The Human Resource Managing Department at Honda is given specific instructions_________employ the best possible workers[部资料]
[答案]on how to
The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers[2018年7月试题]
[答案]on how to
The Human Resource Managing Department at Honda is given specific instructions______employ the best possible workers[2020年7月试题]
[答案]on how to
The key_________successful implementation is clearly communicating the strategy to the whole company[部资料]
[答案]to
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff[2019年1月试题]
[答案]excels
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff[2020年9月试题]
[答案]excels
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff[部资料]
[答案]excels
The majority of these team challenges_________any where[2018年7月试题]
[答案]can be delivered
The majority of these team challenges_________any where[部资料]
[答案]can be delivered
The reason_______he was absent from class yesterday was that he was ill and hospitalized[2019年7月试题]
[答案]why
The reason_________he was absent from class yesterday was that he was ill and hospitalized[部资料]
[答案]why
The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process[2021年1月试题]
[答案]imply
The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process[部资料]
[答案]indicate
The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action[2019年7月试题]
[答案]in which
The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action[部资料]
[答案]in which
The workmen want to_________the number of working hours and to increase pay[2021年7月试题]
[答案]decrease
The workmen want to_________the number of working hours and to increase pay[部资料]
[答案]decrease
Their economy is export_________[部资料]
[答案]oriented
There is no_________the fact that he is the best student in the class[2019年1月试题]
[答案]denying
There is no_________the fact that he is the best student in the class[2020年1月试题]
[答案]denying
There is no_________the fact that he is the best student in the class[部资料]
[答案]denying
They depend on each other to survive In other wordsthey are_________for survival[部资料]
[答案]interdependent
They have come to the conclusion_________this winter will be even colder than before[2019年7月试题]
[答案]that
They have come to the conclusion_________this winter will be even colder than before[2021年7月试题]
[答案]that
They have come to the conclusion_________this winter will be even colder than before[部资料]
[答案]that
They weren＇t too keen_________the idea at first because they thought it was not practical enough[2021年1月试题]
[答案]on
They_________all their computing workiethey arrange for some outside company to do the work[2019年1月试题]
[答案]outsource
They_________all their computing workiethey arrange for some outside company to do the work[2020年9月试题]
[答案]outsource
This is the man_________last night[2020年9月试题]
[答案]whom I saw
This is the man_________last night[2021年1月试题]
[答案]whom I saw
This is the man_________last night[部资料]
[答案]whom I saw
To build the reservoir(水库)thousands of people have to be_________[2018年7月试题]
[答案]relocated
To build the reservoir(水库)thousands of people have to be_________[2019年7月试题]
[答案]relocated
To build the reservoir(水库)thousands of people have to be_________[2020年1月试题]
[答案]relocated
To build the reservoir(水库)thousands of people have to be_________[部资料]
[答案]relocated
We need_________comm uni cation skills：listen carefullythink before you speak and manage conflicts diplomatically[2019年7月试题]
[答案]outstanding
We need_________communication skills：listen carefullythink before you speak and manage conflicts diplomatically[2018年7月试题]
[答案]outstanding
We need_________communication skills：listen carefullythink before you speak and manage conflicts diplomatically[部资料]
[答案]outstanding
We_________with achievement[2019年7月试题]
[答案]are obsessed
We_________with achievement[部资料]
[答案]are obsessed
Wendy suggests that we_________tomorrow[2020年9月试题]
[答案]should go
Wendy suggests that we_________tomorrow[部资料]
[答案]should go
We＇ve asked the designers we used before to_________up with some designs for us[2020年7月试题]
[答案]come
What can we expect_________him？[部资料]
[答案]from
What you need to do is to keep things short and sweetjust the[2018年7月试题]
[答案]highlights
What you need to do is to keep things short and sweetjust the_________[部资料]
[答案]highlights
When people are surrounded by_________communication and encouragementthey can find the courage to tryfailredoand try again[部资料]
[答案]constant
When the message finally reached the Command Centerit____________mutatedto becomeSend three and fourpencewe＇re going to a dance[2021年7月试题]
[答案]had
When the message finally reached the Command Centerit_________mutatedto becomeSend three and fourpencewe＇re going to a dance[部资料]
[答案]had
―Who should be responsible for the accident？[2019年7月试题]
―The bossnot the workersThey just carried out the order_________
[答案]as told
―Who should be responsible for the accident？[2020年9月试题]
―The bossnot the workersThey just carried out the order_________
[答案]as told
Who was_________the meeting？[2018年7月试题]
[答案]chairing
Who was_________the meeting？[部资料]
[答案]chairing
Without his assistanceI_________the research last month[2021年1月试题]
[答案]would not have completed
Without his assistanceI_________the research last month[2021年7月试题]
[答案]would not have completed
Without his assistanceI_________the research last month[部资料]
[答案]would not have completed
Without human resourcesno organization can_________the groundlet alone do business and make profits[2019年7月试题]
[答案]get off
Without human resourcesno organization can_________the groundlet alone do business and make profits[2020年9月试题]
[答案]get off
You can＇t_________to sit backeven though it might be tempting[2019年1月试题]
[答案]afford
You can＇t_________to sit backeven though it might be tempting[2020年7月试题]
[答案]afford
You can＇t_________to sit backeven though it might be tempting[2020年9月试题]
[答案]afford
You have a lot of creative thoughts and your enthusiasm____________work projects is very much appreciated
[答案]regarding
第三题 阅读选择题
[短文]A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn＇t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room[部资料]
In the center of the room was a big box of balloons that hadn＇t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus：We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
附翻译：
约35名员工团队聚集起进行团队建设活动年轻明亮热情团队然问题会相互分享信息解决方案领队认太专注团队结果带进食堂桌椅收起趣装饰品数百颜色气球
房间中央放着盒没吹气球领队家起气球吹起然面写名字心爆破气球
然果第气球爆第二次机会第二轮赛中退出赛约 30 名队员没爆破气球情况写名字然求离开房间五分钟领队带回房间里数百气球中找面写着名字气球15分钟搜索没找气球团队告诉接进入第三轮活动
轮中队员求找面名字气球然气球交面名字两分钟气球队长总结活动：愿意相互分享时会更效率起工作单独工作时会更解决问题
时团队成员关注追求目标会制造障碍团队中成员应该定期问做什团队做什
操作提示：通题目拉选项框选择正确答案
1This team building event was aimed at_________
[答案]making the team members know how to share information or solutions and cooperate with each other
2This event was held in_________
[答案]a selfservice restaurant
3About how many team members were out of the second round of the activity？
[答案]5
4Which statement below is correct？
[答案]In the third roundeverybody had their own balloon with help from others within 2 minutes
5What was the event going to teach these employees？
[答案]Sharing and cooperating with other team members is more efficient when they are working together
附翻译：
1次团建活动目_________
[答案]团队成员知道享信息解决方案相互合作
2次活动_________举行
[答案]助餐厅
3第二轮活动概少出局？
[答案]5
4列说法正确？
[答案]第三轮2分钟帮助气球
5活动教员工什？
[答案]团队成员起工作时享合作效率更高
[短文]Have you noticed the courage buried in the word encourage？To create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that[部资料]
Put innovation at the heart of strategy and persist it in every messageThink of innovation strategy as a pyramid：big bets at the top a few projects in development in the middle and a broad base of continuous improvements lasting contributions and earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselected selforganized projects might even result in a blockbuster product or line of businessFor 3M it was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovation Gillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragement they can find the courage to try fail redo and try again
附翻译：
您否注意鼓励词中蕴含勇气？创造种创新蓬勃发展文化需勇气决心创新者总足够勇气建立种极鼓励奖励创新文化三种方法
创新放战略核心条信息中坚持创新战略想象成金字塔：顶部赌注中间正开发项目持续改进持久贡献持续改进广泛基础底层早期新想法
围绕创新定义工作作工作先决条件考虑3M举动成第批告诉专业士15时间选择项目公司现许高科技公司知道果提供种灵活性法获优秀中选组织项目甚会产生轰动时产品业务线3M便利贴
认公司部门创新建立创意创新文化吉列开发创新博览会单位展示前途新概念表明创新文化中发挥作
创意成功创新需量支持协作断沟通鼓励包围时会找尝试失败重做试勇气
操作提示：通题目拉选项框选择正确答案
1What is necessary in creating innovation culture？
[答案]courage
2How does 3M create its innovation culture？
[答案]define jobs around innovation
3The word prerequisite in Make it a job prerequisite means_______
[答案]required as a prior condition
4How does Gillette create its innovation culture？
[答案]Recognize innovation in every part of the company
5The formation from idea to innovation needs_______
[答案]support and cooperation
附翻译：
1创造创新文化需什？
[答案]勇气
23M造创新文化？
[答案]围绕创新定义工作
3Make it a jobrequisite 中prerequisite词意思_______
[答案]作先决条件需
4吉列造创新文化？
[答案]认公司部分创新
5理念创新形成需_______
[答案]支持合作
[短文]HOW TO HANDLE A BAD PERFORMANCE REVIEW[部资料]
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it＇s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions：
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It＇s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don＇t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
附翻译：
处理糟糕绩效审查
糟糕绩效评估会感愤怒赏识失败绝世界末日记住次评估回应方式会次评估中产生重影响相信评准确老板完全错会受益成熟成熟反应里建议：
保持冷静放松呼吸反应度保持客观特说会悔话外进行绩效评估写差评
收糟糕绩效评估时该办
专心聆听求时发表评评外绩效评估期间您机会做出回应意
收糟糕绩效评估该办
糟糕绩效评估吓倒想辞职相反中吸取教训外果组织允许员工代表发表书面声明请务必做出书面声明员工说重员工展示什意床位绩效评估原例员工会表达理解时愿意遵守建设性建议
改善良绩效评估方法
改善差评种方法设置评估建立绩效标准改善差评种方法更解理老板员工期期解什导致糟糕绩效评估助提高专业成长鼓励激励员工做更便次获良评估
操作提示：通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review？
[答案]Stay calm and listen carefully
2What should you do after you are given a bad performance review？
[答案]Learn from the review
3What should you do if you do not agree with the bad performance review？
[答案]Make a written statement on your own behalf if it is allowed
4How do you improve a bad performance review？
[答案]Understand the established performance standards
5Why should we understand the cause of a bad performance review？
[答案]Because it encourages and motivates the worker to do better
附翻译：
1绩效考核办？
[答案]保持冷静仔细听
2差评办？
[答案]评中学
3意差评办？
[答案]允许情况您名义作出书面声明
4改善差评？
[答案]解定性标准
5什解差评原？
[答案]鼓励激励工做更
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
●保持开放沟通渠道：退缩期事情会利通您需熟悉正发生变化您理层行寻求更细节便准确解事情透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵硬：果僵化会改变程变更加困难足够灵活角度改变里应现技知识新闻技需获
●保持乐观：保持积极态度陷入确定性融入新程中新场景中正确定位调整步骤步步会达目标Robin Sharma说世界受追捧领导力成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2021年1月试题]
Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
●保持开放沟通渠道：退缩期事情会利通您需熟悉正发生变化您理层行寻求更细节便准确解事情透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵硬：果僵化会改变程变更加困难足够灵活角度改变里应现技知识新闻技需获
●保持乐观：保持积极态度确定性中淹没融入新程中新场景中正确定位调整步骤步步会达目标Robin Sharma说世界受追捧领导力成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is _________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
保持开放沟通渠道：退缩期事情会利通需熟悉正发生变化理层行寻求更细节便准确解事情透明诚实关恐惧：未知交道常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵化：果僵化会变革程变更加困难足够灵活性角度变革里应现技知识新闻技需获
●保持乐观：保持积极态度确定性淹没参新程新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2020年1月试题]
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels Don’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇提示变化发生线索时承认
●保持畅通沟通渠道懈怠期事情会帆风需熟悉正发生变化理层行寻求更细节便准确解事情透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处方面发挥作时注意发展领域努力改进
●僵化：果僵化会变革程变更加困难足够灵活性角度变革里应现技知识新闻技需获
●保持乐观：保持积极态度确定性淹没参新程新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年7月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词够抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估改变技力信心开始动摇时候认识长处发挥作方时注意发展领域努力改进领域
●僵硬果僵化变革程变更加困难足够灵活角度变革里应现技知识需获新闻技
●保持乐观保持积极态度淹没确定性中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标世界受追捧罗宾夏尔马说领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇schange Downsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[2019年1月试题]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexisting skills and knowledgeand what news skills you need to acquire
●Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词够抓住世界正发生事情质变化裁员重组削减成现生存常态没行业例外保守机构正历重变革生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估改变技力信心开始动摇时候认识长处发挥作方时注意发展领域努力改进领域
●僵硬果僵化变革程变更加困难足够灵活性角度变革里应现技知识需获新闻技
●保持乐观保持积极态度淹没确定性中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标世界受追捧罗宾夏尔马说领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
[答案]survive
22No industry is exemptmeans_________
[答案]No industry is an exception
23The following questions are often discussed among scholars EXCEPT_________
[答案]How can productivity be increased
24How many suggestions does the author put forward？
[答案]6
25From the passagewe know that Robin Sharma is_________
[答案]an expert on leadershipand personal success
附翻译：
21企业实现_________进行减员重组削减成
[答案]生存
22没行业豁免指_________
[答案]行业例外
23_________外学者常讨问题
[答案]提高生产力
24作者提出少建议？
[答案]6
25文章中知道罗宾·夏尔马_________
[答案]领导力成功方面专家
[短文]If there＇s one word that captures the essence of what is occurring in the world todayit＇s changeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive[部资料]
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Change is a time when one＇s confidence about one＇s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
●Stay optimistic：Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附翻译：
果词够抓住世界发生事情质变化缩减重组削减成现生存常态没行业幸免保守机构正历重变革
变革理直学者争问题：雇成功变革程创造合适条件？员工度难关？
应工作场变化提示
●意识改变会发生：发生生活中发生职业生涯中活否认发生改变会事情变更复杂
●工作中保持警惕：解周围发生事情遇暗示变化发生线索时承认
●保持开放沟通渠道：懈怠期事情会利通需熟悉正发生变化理层行寻求更细节形成事情准确理解透明透明坦诚面恐惧：处理未知事物常常感厌恶畏惧画面清晰
●评估：改变技力信心开始动摇时候认清长处发挥作时注意发展领域努力改进
●僵硬：果僵化会变革程变更加困难足够灵活性变革角度里应现技知识需新闻技获
●保持乐观：保持积极心态沉浸确定中参新程中新场景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标世界受追捧罗宾夏尔马说领导成功专家
操作提示：通题目拉选项框选择正确答案
1Enterprises carry out downsizingreorganizing and cutting costs in order to_______
[答案]survive
2No industry is exempt means_______
[答案]No industry is an exception
3The following questions are often discussed among scholars EXCEPT_______
[答案]How can productivity be increased
4How many suggestions does the author put forward？
[答案]6
5From the passagewe know that Robin Sharma is_______
[答案]an expert on leadershipand personal success
附翻译：
1企业_______进行减员重组削减成
[答案]生存
2没行业豁免意思_______
[答案]行业例外
3_______学者常讨问题
[答案]提高生产力
4作者提出少建议？
[答案]6
5文章中知道Robin Sharma _______
[答案]领导力成功方面专家
[短文]In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielleet Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950＇smanagement textbooks began to incorporate some of a Fayol＇s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students[2018年7月试题]
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
附翻译：
1916年法国煤矿厂长亨利·法约尔(Henri Fayol)写名工业理总(Administration Industrielleet Generale)书中提出法约尔坚持适行业五种理职1950年代理教科书开始法约尔思想融入中容天理课程然许想法商科学生教授理
规划
规划包括决定家公司带里选择达里步骤首先求理者意识业务面挑战然求理者预测未业务济状况然制定目标定期限实现决定接触步骤会着情况变化重新评估计划根需进行调整
组织
理员通汇集物理力财力资源实现目标确定完成活动活动进行分类活动分配团体制定责放权力然协调切运营利进行
领导
领导需理者激励员工实现业务目标目标需权力实现目标效沟通力效领导影响员工角度情况领导包括监督员工工作
控制
控制涉根定目标目标衡量成求理者够识偏离成功成源提供纠正措施理者首先建立目标目标然衡量成识保持变东西公司实现目标目标必时提供纠正手段
员配备
没力资源组织法起步更说做生意盈利员配备功显着特点：
●合适做合适工作
●项持续活动员工断离开加入公司时常退休留岗位空位
●效率该功重点理员艰巨工作事情必须核算请假工资福利医疗津贴社会保障会计等等
21What is the main idea of this passage？
[答案]To introduce five distinct functions of managing proposed by Fayol
22What are the influence of Fayol＇s book Administration Industrielle et Generale？
[答案]It is still great effect on current management courses
23Which step of managing refers to bring staff together and tell them what to do？
[答案]Organizing
24Which item in Chinese below has not mentioned as things needed to take care for people management？
[答案]住房公积金
25In the step of_________managers need to find out obstacles in the course of achieving company＇s objectives and goals
[答案]controlling
附翻译：
21段话思想什？
[答案]介绍法约尔提出五种理功
22 FayolAdministration Industrielle et Generale书什影响？
[答案]目前理课程影响
23理步员工聚集起告诉做什？
[答案]组织
24项中文没提事理需注意事项？
[答案]住房公积金
25_________步骤中理者需找出实现公司目标目标程中障碍
[答案]控制
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2020年9月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附翻译：
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援前进回指挥中心通属链信息终达指挥中心已变异成送三四便士跳舞援军迟迟没
您通尝试 20 起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第种称分配失败发生公司没收集足够市场情报(常见)信息没达正确点公司会转变步分配资源果需求升公司出现分配沟通失败库存会降会出现员足果反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缓缺乏错误方面症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败发生企业般文化特定部门间关系促进效沟通时会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨部门创造力会着团队协效应滑受巨影响
21Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
附翻译：
21确认收发送消息指_________
[答案]正确接收者正确理解消息
22著名英国陆军指挥官事中通信链中步没出错？
[答案]怀孕
23什汉语耳语？
[答案] 耳语传递信息游戏
24分配失败会发生_________
[答案]正确信息正确方
25根文章列情况属障？
[答案]增加客户投诉
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[2018年1月试题]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is a known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附翻译：
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援前进回指挥中心通属链信息终达指挥中心已变异成—送三便士四便士跳舞援军迟迟没
您通尝试20起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第种类型称分配失败种情况发生公司没收集足够市场情报(常见情况)信息没达正确点时公司会市场步分配资源果需求升公司遭遇分配沟通失败库存会降会出现员足果相反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缓缺乏错误方面症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败企业般文化特定部门间关系促进效沟通时会发生种情况会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨部门创造力会着团队协效应滑受巨影响
21Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
23What is Chinese whispers？
[答案]A game to pass message around in a whisper
24Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
25According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
附翻译：
21确认收发送消息意味着_________
[答案]正确接收者正确理解消息
22著名英国陆军指挥官事中通信链中步没出错？
[答案]怀孕
23什汉语耳语？
[答案] 耳语传递信息游戏
24_________时会发生分配失败
[答案]正确信息正确方
25根文章列情况属障？
[答案]增加客户投诉
[短文]The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication[部资料]
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcementswe＇re going to advanceback to his Command Centerthrough a long chain of subordinatesWhen the message finally reached the Command Centerit had mutated to becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often)the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this are a general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附翻译：
沟通含义通常想象深刻沟通关构思发送接收解释信息确认信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送消息发送增援前进回指挥中心通长串属消息终达指挥部时中心已变异成—送三便士四便士跳舞援军未达
您通尝试20起玩中国耳语展示样原规模戏剧化您开始相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第类称分配失败发生公司没收集足够市场情报(通常)信息没达正确点公司会转变步分配资源果需求升公司遭遇分配沟通失败库存会降会出现员足果反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缺乏错误种情况症状公司部门普遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败企业般文化特定部门间关系促进效沟通时会发生种情况会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨越部门界限创造力会着团队协效应滑遭受巨损失
操作提示：通题目拉选项框选择正确答案
1Confirming reception of the sent messages means_________
[答案]the messages are correctly understood by right receivers
2In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain？
[答案]Conceiving
3What is Chinese whispers？
[答案]A game to pass message around in a whisper
4Allocative failure does NOT happen when_________
[答案]the right information goes to the right place
5According to the passagewhich of the following cases does NOT belong to human failure？
[答案]Increasing customer complaints
附翻译：
1确认收发送消息意味着_________
[答案]正确接收者正确理解消息
2著名英国陆军指挥官事中通信链中步没出错？
[答案]怀孕
3什汉语耳语？
[答案] 耳语传递信息游戏
4_________时会发生分配失败
[答案]正确信息正确方
5根文章列情况属障？
[答案]增加客户投诉
[短文]Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can＇t provide—bowling alleysfree haircutsgym membershipsand shuttles to and from workThe company＇s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simple：creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It＇s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that＇s what＇s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
附翻译：
Google工作许梦想仅家公司15年取成令羡慕工作文化40国家区拥约37000名员工您想知道Google 保持激励心工作体验贯穿整公司
Google工作带数组织法提供福利—保龄球馆免费理发健身房会员资格返工作班车公司成功秘诀投入员工样时间精力员工开心确实创新产品
公司刚刚起步时联合创始拉里佩奇谢尔盖布林目标谷歌成华想工作方想法简单：创造种员工开心工作文化激励力忠公司
Google力发展副总裁凯伦·梅(Karen May)表示希员工未员工喜欢里说成世界第愿说取成功
Google员工愿意工作理提供务鼓舞心具挑战性Google 位员工机会20工作时间花选择项目种员工摆脱日常工作远离常常工工作感乏味务
Google位员工展示公司重性位员工图腾柱位置会Google表现产生影响
梅说果重视作整体关心做件事发言权真会倾听
做点谷歌周五举办员工坛讨20常问问题员工访问公司信息增加信感员工领导起解决问题
操作提示：通题目拉选项框选择正确答案
1How would you describe Google？
[答案]Large global enterprises
2Which one does NOT belong to the methods that Google motivate its employees？
[答案]Promoting the employee who has more influence on Google the higher job position
3Who founded Google？
[答案]Larry Page and Sergey Brin
4If you are a normal employee of Googlewhat could you do EXCEPT？
[答案]Only work for the project you choose
5What is Google＇s secret to success？
[答案]Valuing the happiness of its employees as much as innovating good products
附翻译：
1会描述谷歌？
[答案]全球型企业
2 种属谷歌激励员工方式？
[答案]谷歌影响力越员工提拔更高职位
3谷歌谁创立？
[答案]拉里·佩奇谢尔盖·布林
4果谷歌普通员工做什？
[答案]仅适您选择项目
5谷歌成功秘诀什？
[答案]重视员工幸福创新产品样
第三题 阅读判断题
[短文]A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value[部资料]
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership＇s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
附翻译：
战略规划战略规划程终目标—成功实施战略框架战略规划实施前没真正价值
成功实施关键首先必须直接参执行战略纳入规划程战略规划指令没负责执行战略投入反馈 似策略尝试实施时分崩离析
成功实施关键战略清晰传达整公司沟通应该确保公司中理解接受战略作前进佳途径仅仅领导层新想法没清晰沟通员工缺乏种翁意识明确目战略理解接受时通常会导致误解实施承诺衡
成功执行战略计划关键计划运作清晰直截描述果清晰简洁解释出色战略会面失败
操作提示：正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[答案]F
2A strategic plan is valuable if it is executed[答案]T
3There are four keys to successful implementation[答案]F
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[答案]T
5Leadership＇s idea determines all[答案]F
附翻译：
1战略规划程终目标战略规划[答案]F
2果执行战略计划价值[回答]T
3成功实施四关键[答案]F
4果没负责执行战略员投入反馈战略会分崩离析[回答]T
5领导理念决定切[答案]F
[短文]In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence[部资料]
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
附翻译：
竞争激烈市场中领导者面着维持积极工作文化压力积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效影响改善客户成果改善客户成果助卓越服务
积极工作文化加班建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化鼓励残疾带文化变革
工作场文化态度信念行价值观期组成态度信念行价值观期会影响工作场工作方式里做事方式
文化方面众周知显易见例准时锅成文规明显例事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场核心价值观致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
26A positive work culture will give workers more satisfaction[答案]T
27Positive cultures have a lot to do with leadership vision and values[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
30Positive work culture can be built in a short period of time[答案]F
附翻译：
26积极工作文化会工更满足感[答案]T
27积极文化领导愿景价值观关系[答案]T
28企业方行动必须员工核心价值观工作场文化变积极[答案]F
29竞争激烈市场中领导者承受着越越压力保持积极工作文化[答案]T
30积极工作文化短时间建立起[答案]F
[短文]In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence[2018年7月试题]
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
附翻译：
竞争激烈市场中领导者维持积极工作文化方面面着越越压力积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果助提供卓越服务
积极工作文化加班建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化鼓励残疾带文化变革
工作场文化态度信念行价值观期组成态度信念行价值观期会影响工作场工作方式里做事方式
文化方面众周知显易见例准时锅成文规明显例事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场核心价值观致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
26A positive work culture will give workers more satisfaction[答案]T
27Positive cultures have a lot to do with leadership vision and values[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
30Positive work culture can be built in a short period of time[答案]F
附翻译：
26积极工作文化会工更满足感[答案]T
27积极文化领导愿景价值观关系[答案]T
28企业方行动必须员工核心价值观工作场文化变积极[答案]F
29竞争激烈市场中领导者承受着越越压力保持积极工作文化[答案]T
30积极工作文化短时间建立起[答案]F
[短文]In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence[部资料]
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
附翻译：
竞争激烈市场中领导者面着维持积极工作文化压力积极工作文化培养更高员工满意度更高员工满意度助提高绩效更高绩效影响改善客户成果改善客户成果助卓越服务
积极工作文化着时间推移建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化够带文化变革
工作场文化态度信念行价值观期组成态度信念行价值观期会影响工作场工作方式里做事方式
文化方面理解显易见例准时锅成文规明显例工作事解决问题
影响工作场否具积极前景许素工作场工作员控制范围法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势公司仅更吸引留住员工积极动时更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更力处理困难问题
工作场文化变积极企业方行动必须工作场员核心价值观保持致必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
操作提示：正确选T错误选F
1A positive work culture will give workers more satisfaction[答案]T
2Positive cultures have a lot to do with leadership vision and values[答案]T
3The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
4In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
5Positive work culture can be built in a short period of time[答案]F
附翻译：
1积极工作文化会工更满足感[答案]T
2积极文化领导愿景价值观关系[答案]T
3企业方行动必须员工核心价值观工作场文化变积极[答案]F
4竞争激烈市场中领导者承受着越越压力保持积极工作文化[答案]T
5积极工作文化短时间建立起[答案]F
[短文]It＇s important for a CEO to be passionate and enthusiasticbut there＇s a line of professionalism that must always be maintained[部资料]
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn＇t have the passion to use the products they work for
According to the websitepart of the leaked letter reads：
It＇s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn＇t even remember their PayPal passwordsThat＇s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can＇t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn＇t embracing what they makeyou need to investigate the root of the problem not threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit＇s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it？Marcus should have focused on three questions：
●Why are you not using the app？
●What is it that we can do to ensure you use our app？
●What do you need from me？
附翻译：
CEO热情热情固然重条专业线必须始终保持[部资料]
根科技网站Venture Beat份报告PayPal首席执行官卫·马库斯(David Marcus)员工写封批评信指责没PayPal产品鼓励没热情工作产品情况离开
该网站称部分泄露信件容：
注意周Cafe 17测试移动支付时中拒绝安装PayPal应程序甚记PayPal密码团队成员说接受PayPal应该情况产品变更更唯方法
果您拒绝安装PayPal 应程序者果您记您PayPal密码请帮忙方寻找您心灵思想联系东西
然起初明显封信揭示PayPal士气文化问题作名高然希员工推广产品然面员工接受做事情情况时需调查问题根源—威胁
面部问题时优秀高会问什开始会先联系高团队然联系全体员工找出问题根源解决问题发出片面说明领先退
领导力始倾听优秀理员需走出员工队伍提出问题倾听做出判断反应公司员工接受产品事实领导力失败马库斯需通反省解决根结底果员工迫款应指消费者愿意付费？马库斯应该关注三问题：
●什应程序？
●做什确保您应程序？
●需什？
操作提示：正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[答案]F
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[答案]T
3A onesided note refers to the root of PayPal＇s problem[答案]F
4When faced with internal problemsgood executives find the root of a problem in their executive team first[答案]T
5Good executives need to give feedback immediately when they are listening to the staff[答案]F
附翻译：
1CEO需热情热情[答案]F
2PayPal CEO责备员工PayPal忘记PayPal密码专业[回答]T
3片面说明PayPal问题根源[回答]F
4面部问题时优秀高首先会高团队中找问题根源[答案]T
5优秀倾听员工意见时需立出反馈[答案]F
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：[2021年1月试题]
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石—行唯沟通方式必须说致果行动言辞致未解决麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重弄清楚想说什注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注众真实真实尊重真实追真实
4见性见性关键利益相关者解谁关心什躲电脑面进行电子互动—面面语音语音真实实质性方式互动常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您参您关心工作
5眼睛耳朵倾听效沟通双程领导知道提出问题然眼睛耳朵倾听耳朵处权威位置愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
26沟通领导总齐头进[答案]F
27误解领导者意图时会出现saydo gap[答案]F
28技术术语领导者说服力[答案]F
29真诚沟通永远[答案]T
30想知道真实想法时观察交流样重[答案]T
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5essential communication practices of effective leaders：[2020年1月试题]
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石——行唯沟通方式必须说致果行动言辞致未解决麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重弄清楚想说什注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注众真实真实尊重真实追真实
4见性见性关键利益相关者解谁关心什躲电脑面进行电子互动—面面语音语音真实实质性方式互动常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您参您关心工作
5眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威位置愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
26沟通领导总齐头进[答案]F
27误解领导者意图时会出现saydo gap[答案]F
28技术术语领导者说服力[答案]F
29真诚沟通永远[答案]T
30想知道真实想法时观察交流样重[答案]T
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5 essential communication practices of effective leaders：[2019年1月试题]
(1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a restoring up trouble for the future
(2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
(3)Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
(4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
(5)Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
(1)注意说做差距信效领导基石—行唯沟通方式必须说致果行动言辞致未恢复麻烦
(2)化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重明确想说话注意技术术语避免业务说话增加复杂性少词说出意思
(3)找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口集中注意力真实尊重真实追真实
(4)见性见性您关键利益相关者解您谁您关心什躲电脑面进行电子互动—面面语音语音真实实质性方式互动常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您重新订婚关心工作
(5)眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威愿意直接表达真实意见会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
26沟通领导总齐头进[答案]F
27误解领导者意图时会出现saydo gap[答案]F
28技术术语领导者说服力[答案]F
29真诚沟通永远[答案]T
30想知道真实想法时观察交流样重[答案]T
[短文]It＇s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible and authentic way？Here are 5 essential communication practices of effective leaders：[2019年1月试题]
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou are storing up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylook out for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned outit＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers may be reluctant to express their real opinions to you directlyYou won＇t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附翻译：
领导者沟通者已什秘密事实沟通领导力密分果清晰信真实方式进行沟通激励启发引导？里5基沟通实践效领导者：
1注意说做差距信效领导基石—行唯沟通方式必须说致果行言辞致积蓄麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动重澄清想说话注意技术术语避免业务说话增加复杂性少词说出意思
3找声音明显属语言价值观交流中体现出正确语言语法然重口分专注口专注独特真实想真实尊重真实遵循真实
4见性见性您关键利益相关者解您谁您关心什躲电脑面进行电子交互—面面语音语音进行交互真实实质性方式起常精疲力竭环境中员工您您相信工作建立联系非常重您工作展示您敬业度关心工作
5眼睛耳朵倾听效沟通双程领导者知道提出问题然眼睛耳朵倾听处权威位置愿意直接您表达真实意见您会总直接反馈您需够阅读字里行间寻找非语言暗示
操作提示：正确选T错误选F
1Communication and leadership don＇t always go hand in hand[答案]F
2The saydo gap happens when people misunderstand their leader＇s intention[答案]F
3Using technical jargon makes a leader convincing[答案]F
4Communicating sincerely is always the best[答案]T
5Observation is as important as communication when you want to know what people really think[答案]T
附翻译：
1沟通领导力总齐头进[答案]F
2误解领导者意图时会出现saydo gap[答案]F
3技术术语领导者说服力[答案]F
4真诚沟通永远[答案]T
5想知道真实想法时观察交流样重[答案]T
[短文]Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors：1) that Nokia was technically inferior to Apple2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming[2019年7月试题]
It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company＇s top managers had a terrifying reputationSome members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us thatyou can get resources by promising something earlieror promising a lotIt＇s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia＇s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
附翻译：
诺基亚高试图三素解释智手机金字塔顶端跌落原：1)诺基亚技术苹果2)公司满3)领导者没颠覆性 iPhone
认诺基亚输掉智手机战公司中层高层理员间存担忧导致公司范围惰性力应苹果游戏
根深入调查高层中层理员工程师外部专家76次采访结果研究员发现气质型领导造成恐惧文化受惊中层理员害怕说真话
冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理员成员描述极端脾气暴躁常喊想听事情难告诉次高层理员害怕外部环境法完成季度目标影响中层理员方式
高层理者中层理者害怕失中层理者告知没足够野心实现高层理者目标
害怕高层反应中层理者保持沉默提供乐观滤信息中层理者直接高层撒谎
更糟糕诺基亚部位文化想保持权力果传递坏消息表明没足够胆量雄心承担具挑战性务害怕资源分配方
口头压力高层理员施加压力求员选拔中提高绩效导致中层理员度承诺交付足位中层理员告诉通提前承诺承诺获资源销售工作
然适度恐惧动机益滥度药物样产生害副作风险降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话部协调反馈解组织中真实情绪
26Nokia lost the smart phone battle because its technology is not as good as that of Apple[答案]F
27Nokia＇s middle managers were frank to tell the truthbut the top ones didn＇t listen to them[答案]F
28Nokia＇s top managers were too moody to hear anything good but harsh[答案]T
29Middle managers in Nokia delivered results more than they promised earlier[答案]F
30Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth[答案]T
附翻译：
26诺基亚智手机战中输技术苹果[答案]F
27诺基亚中层理员坦诚讲真话高层听[回答]F
28Nokia 高层理员喜怒常刺耳外什听见[回答]T
29诺基亚中层理员交付结果前承诺[答案]F
30诺基亚高层理员应该更谈话技巧鼓励部协调真实[答案]T
[短文]Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors：1)that Nokia was technically inferior to Apple2)that the company was complacent and3)that its leaders didn＇t see the disruptive iPhone coming[2019年7月试题]
It has also been argued that it was none of the aboveNokia lost the smartphone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company＇s top managers had a terrifying reputationSome members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us that you can get resources by promising something earlieror promising a lotIt＇s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia＇s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
附翻译：
诺基亚高试图三素解释智手机金字塔顶端堕落：1)诺基亚技术苹果2)公司满3)领导者没颠覆性 iPhone
认诺基亚输掉智手机战公司中高层理员间存担忧导致公司范围惰性力应苹果游戏
根深入调查高层中层理员工程师外部专家76次采访结果研究员发现气质型领导造成恐惧文化受惊中层理员害怕说真话
冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理员成员描述非常脾气暴躁常喊想听话难告诉次高层理者害怕外部环境没完成季度目标影响中层理者方式
高层理者中层理者害怕失中层理者告知没足够野心实现高层理者目标
害怕高层反应中层理者保持沉默提供乐观滤信息中层理者直接高层撒谎
更糟糕诺基亚部位文化想保持权力果传递坏消息表明没足够胆量雄心承担具挑战性务害怕资源分配方
口头压力高层理员施加压力求员选拔中提高绩效导致中层理员度承诺交付足位中层理员告诉通提前承诺承诺获资源销售工作
然适度恐惧动机益滥度药物样产生害副作风险降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话部协调反馈解组织中真实情绪
操作提示：正确选T错误选F
1Nokia lost the smartphone battle because its technology is not as good as that of Apple[答案]F
2Nokia＇s middle managers were frank to tell the truthbut the top ones didn＇t listen to them[答案]F
3Nokia＇s top managers were too moody to hear anything good but harsh[答案]T
4Middle managers in Nokia delivered results more than they promised earlier[答案]F
5Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth[答案]T
附翻译：
1诺基亚智手机战中输技术苹果[答案]F
2诺基亚中层老实说实话高层听[回答]F
3诺基亚高层理员喜怒常听出听东西刺耳[回答]T
4诺基亚中层理员交付结果前承诺[答案]F
5诺基亚高层理员应该更谈话技巧鼓励部协调真实[答案]T
[短文]Performance management aims to acknowledge employee achievementssupport their personal and professional developmentand motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understandingknowledge and skills so that they can contribute to the achievement of the enterprise＇s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system[部资料]
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system willif implemented wellenable high performance which will define enterprise and personal successUsing performance management processesan enterprise can be better placed to meet competitive challengesThis is done by：
●identifying the critical positions
●determining the most important competencies for those positions
●providing the educationtraining and feedback required by employees
●holding each person accountable for their results
The key to the performance management process isperformance appraisal＇Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee＇s work performanceand agreement to future training plansjob goals and job aspirations
To be effectivea performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
附翻译：
绩效理旨认员工成支持职业发展激励授权效完成工作绩效理帮助员工发展理解知识技实现企业目标做出贡献获工作满足感优质力资源系统重组成部分
企业希应该期位员工取高绩效基力绩效理系统素果实施实现高绩效定义企业成功绩效理流程企业更定位迎接竞争挑战通方式完成：
●识关键位置
●确定职位重力
●提供员工需教育培训反馈
●结果负责
绩效理程关键绩效评估绩效评估根组预定标准员工工作表现进行评估员工工作绩效系统反馈程意未培训计划工作目标工作愿
效绩效评估需套商定标准作反馈设定未目标基础力单元设定工作绩效基准标准提供非常效工具绩效标准力单位力作绩效评估审查中进行评估措施
操作提示：正确选T错误选F
1Performance management is a very important part of any quality human resource system[答案]T
2The aim of performance management is to punish the unqualified employees[答案]F
3An enterprise can be better placed to meet competitive challenges by providing the educationtraining and feedback required by employeesfor example[答案]T
4Every enterprise can expect high performance from each employee[答案]F
5Performance management is also called performance appraisal[答案]F
附翻译：
1绩效理质量力资源系统中非常重部分[答案]T
2绩效理目惩罚合格员工[答案]F
3企业通提供员工需教育培训反馈更应竞争挑战例[答案]T
4企业期员工高绩效[答案]F
5绩效理绩效考核[答案]F
[短文]When Jack Welchthe Chairman and CEO at General Electric(GE)retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules[2020年7月试题]
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持)helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附翻译：
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯说非常成功1981年45岁成CEO时通电气组织结构非常复杂官僚作风相严重
第变化启动战略制定程指导方针业务领域应该第第二果样理选择解决问题出售特定业务者关闭精简组织韦尔奇取消部门级取消数千带薪时工职位
重组GE理员组织文化理方式发生变化中项目WorkOut(群策群力)期三天会议组理员齐聚堂公开分享观点会议级组织单位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨天级出现提出解决方案然三选择：接受建议接受建议收集更信息程级做出决定压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系种方式开发新产品助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
26Jack Welch retired at the age of 65[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3choices[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[答案]T
30The Work Outlasted a week[答案]F
附翻译：
26杰克·韦尔奇65岁退休[答案]T
27杰克·韦尔奇坚持认企业应该领域中击败少第三名[答案]F
28果业务满足韦尔奇变更求理3选择[答案]T
29重组改变GE理员组织文化理风格前进行[答案]T
30工作超周[答案]F
[短文]When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules[2018年1月试题]
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)
Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附翻译：
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯说非常成功1981年45岁成CEO时通电气组织结构非常复杂官僚义相严重
第变化启动战略制定程指导方针业务领域应该第第二果样理选择解决问题出售特定业务者关闭精简组织韦尔奇取消部门级取消数千带薪时工职位
重组GE 理员组织文化理风格发生变化中项目群策群力
期三天会议理聚集起公开分享观点会议开始时级提出组织单位挑战然级离开求组找解决问题方法问题持(会议持)帮助讨天级提出解决方案然三选择：接受建议接受建议收集更信息流程级决策带压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系种方式开发新产品助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
26Jack Welch retired at the age of 65[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3 choices[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[答案]T
30The Work Outlasted a week[答案]F
附翻译：
26杰克·韦尔奇65岁退休[答案]T
27杰克·韦尔奇坚持认企业应该领域中击败少第三名[答案]F
28果业务满足韦尔奇变更求理3选择[答案]T
29重组改变GE理员组织文化理风格前进行[答案]T
30工作超周[答案]F
[短文]When Jack Welchthe Chairman and CEO at General Electric(GE)retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules[2018年1月试题]
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持)helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices： to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
附翻译：
2001年通电气(GE)董事长兼CEO杰克·韦尔奇退休职业生涯说非常成功1981年45岁成CEO时通电气组织结构非常复杂官僚义严重
第变化启动战略制定程指导方针企业应该领域中排名第第二果样理选择解决问题出售特定业务业务关闭精简组织韦尔奇取消部门级取消数千受薪时工职位
重组GE理员组织文化理方式发生变化中项目WorkOut(群策群力)期三天会议组理聚集起公开分享观点会议级组织单位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨天级出现提出解决方案然三种选择：接受建议接受建议收集更信息程级做出决定压力
提高效性效率计划佳实践目公司学获客户满意度供应商建立联系开发新产品方式助GE员专注操作程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领导者仅取成果分享公司价值观
操作提示：正确选T错误选F
1Jack Welch retired at the age of 65[答案]T
2Jack Welch insisted that each of the businesses should be at least number 3 in their respective area[答案]F
3If the business could not meet Welch＇s change requirementsits manager had 3choices[答案]T
4The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers[答案]T
5The Work Out lasted a week[答案]F
附翻译：
1杰克·韦尔奇65岁退休[回答]T
2Jack Welch 坚持认企业应该领域中少排名第三[答案]F
3果业务满足韦尔奇变更求理3选择[答案]T
4重组先改变GE理者组织文化理风格[答案]T
5工作超周[答案]F
[短文]When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work[2021年7月试题]
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
●Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
●Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization＇s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other＇s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
附翻译：
您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索？传统许组织种方式进行团队建设想知道什会表现出种美妙团队合作意识静修研讨会未影响工作中长期信念行动
反静修计划会议研讨会团队建设活动—事实领导—必须成更团队合作部分会通作团体撤退建立团队合作年天您需团队建设视您天做事情
●组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力放项目试图锻炼作团队起工作解决问题
●召开部门会议审查项目进度获广泛意见协调享工作流程果团队成员间存摩擦检查拥工作流程—问题通常性格通常团队成员没交付产品服务完成某事需步骤达成致
●趣享场合纳入组织议程—举办便餐午餐带团队参加体育赛事赞助餐厅进晚餐远足游乐园月举行次公司会议赞助运动队鼓励欢呼球队球迷
●会议破冰活动团队合作练—助团队成员相互解分享彼生活细节起开怀笑
●公开庆祝团队成功方法做点例买样T恤帽子抽出团队成员名字作公司商品礼券唯限制想象力
果您进行述类型团队建设您会惊讶您创建团队合作文化方面取进步种文化够做出想象更贡献
26Team building event is traditionally related to playing games at resort[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat[答案]F
29Ice breaking motivates team members to compete with each other[答案]F
30A good teamwork culture enables individuals to make more efforts together[答案]T
附翻译：
26团队建设活动传统度假村玩游戏关[回答]T
27作者声称起玩游戏组建团队解决实际工作问题改进团队建设实际工作流程样重[答案]F
28第段中撤退指战败撤军[答案]F
29破冰激励团队成员相互竞争[答案]F
30良团队合作文化够做出更努力[答案]T
[短文]When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work[部资料]
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork by retreating as a group for a couple of days each yearinstead you need to think of team building as something you do every single day
●Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to work out how to work together as a team to approach the problem
●Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization＇s agendahold pot luck lunchestake the team to a sporting eventsponsor dinners at a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use ice breakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each others livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
附翻译：
您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索？传统许组织种方式进行团队建设想知道什会表现出种美妙团队合作意识务虚会研讨会未影响工作中长期信念行动
反撤退计划会议研讨会团队建设活动—事实领导—必须成更团队合作部分会通作团队撤退建立团队合作年天相反您需团队建设视您天做事情
● 组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力投入项目试图解决作团队起工作解决问题
●召开部门会议审查项目进度获广泛意见协调享工作流程果团队成员间存摩擦检查拥工作流程—问题通常性格通常团队成员尚未交付产品服务完成某事需步骤达成致
●趣享场合纳入组织议程—举办便餐午餐带团队参加体育赛事赞助餐厅晚宴远足游乐园月举行次公司会议赞助运动队鼓励欢呼队球迷
●会议中破冰团队合作练—助团队成员相互解分享彼生活细节起开怀笑
●公开庆祝团队成功方法做点例买样T恤帽子团队成员名字放公司商品礼券抽奖中唯限制想象力
果您进行述类型团队合作建设您会惊讶您创建团队合作文化方面取进步种文化够做出想象更贡献
操作提示：正确选T错误选F
1Team building event is traditionally related to playing games at resort[答案]T
2The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building[答案]F
3Retreat in the first paragraph means withdrawal of troops after a defeat[答案]F
4Ice breaking motivates team members compete with each other[答案]F
5A good teamwork culture enables individuals make more efforts together[答案]T
附翻译：
1团队建设活动传统度假村玩游戏关[回答]T
2作者声称起玩游戏解决实际工作问题改进团队建设实际工作流程组建团队样重[答案]F
3第段中撤退指战败撤军[答案]F
4破冰激励团队成员相互竞争[答案]F
5良团队合作文化更加努力[答案]T
第四题 写作题
根求写作文[理想职业]
[作文]Write a composition with at least 100 words on My Dream JobYour writing should include the followings[2021年7月试题]
(1)position：customer service representative
(2)ability：communication and customer service skills
(3)reason：an expert in the product line and strong relationships with customers
备注翻译：
理想职业写篇少 100 字作文您作品应包括容
(1)职位：客服代表
(2)力：沟通客户服务力
(3)原：产品线专家客户关系密切
参考答案：
Everyone has an ideal career in mindMy ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal skills
SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of communicationclarifying my communication goalsand being good at understanding the thoughts and feelings of others
ThirdI have certain professional skillsAs a customer service officerI can send the technology to users after the company＇s products are soldso as to better serve the society
[作文二]Write a composition with at least 100 words on My Dream Job[2019年1月试题]
备注翻译：
理想职业写篇少 100 字作文
参考答案：
I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of teacherThey are knowledgeable just seems that there is nothing they don＇t knowThey treat us just like their childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI will try my best to study well to reach my dream
根求写作文[职场文化]
[作文]Write at least 120 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)[2021年1月试题]
备注翻译：
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案：
In Chinese and Western workplace culturesthe understanding of work is significantly differentForeign companies generally believe that hiring an employee is to work for him and earn money for himselfso treat employees wellwhile Chinese bosses generally thinkI hire someone and take my salaryso I have to listen to mework for me This different understanding of the nature of work may lead to completely different work attitudes for employees at work
[作文二]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)[2020年7月试题]
备注翻译：
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案：
In company workplace culturethere is a big difference between Chinese and Westerners in terms of communicative languageChinese people mostly use Have you eaten？Where are you going？ and so on when meeting each other every daywhich reflects a kind of intimacy between peopleBut for Westernersthis way of greeting will make the other party feel suddenembarrassedand even unpleasantbecause Westerners will understand this kind of questioning as a kind of interrogationand feel that the other party is asking about their private lifeIf you don＇t understand this difference between Eastern and Western culturesunnecessary contradictions will arise
[作文三]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements[2018年1月试题]
备注翻译：
写少 100 字关职场文化理解引起事件
您需包括 5Ws 1H 元素
参考答案：
There is a big difference between Chinese and Western workplace cultures regarding salary increasesThe topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplaceIn this regardforeign companies are more openThey can treat the raise as a nonemotional thingand have a calm discussion on the deskwhile Chinese bossesfirst of allthey usually don＇t take the initiative to raise their salaryand if you say a raisethey are likely to If the boss is disgustedhe will consider Do you not want to do it anymore
根求写作文[描述事件]
[作文]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)[2020年1月试题]
备注翻译：
根信息写出少 100 单词描述事件
您需 5Ws l H 元素(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 11：40pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 2：20am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage beganat 11 40 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic＇s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
[作文二]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)[2019年7月试题]
备注翻译：
根信息写出少 100 单词描述事件 您需 5Ws l H 元素
(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 11：40pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 2：20am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage beganat 11：40 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic＇s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
根求写作文[制定会议日程安排]
[作文]根求写作文解会议日程容根信息制定会议日程安排[2020年9月试题]
The structure of a meeting agenda：
(1)Title of the meeting
(2)Time of the meeting
(3)Place of the meeting
(4)People who will attend the meeting
(5)Events in time sequence
09：00 09：40 10：05 10：20 12：00
Sofitel JinJiang Oriental Hotel
Arrivalregistrationpicking up meeting kits Exhibitor Day One
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
Report on the organizational structure and preparatory progress of Expo
Tea break(15m) (2F Entrance) WednesdayOct202008
Watching Expo image videofilm(10m) Work lunch(buffet)
Meeting Agenda
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
WednesdayOct202008 Day One
Sofitel Jin Jiang Oriental Hotel
Exhibitor
09：00 Arrivalregistrationpicking up meeting kits
09：40 Watching Expo image videofilm(10m)
10：05 Tea break(15m) (2F Entrance)
10：20 Report on the organizational structure and preparatory progress of Expo
12：00 Work lunch(buffet)
根求写作文[工作计划]
根信息求完成工作计划[2018年7月试题]
Make an action plan based on the following hints of steps
AIdentify wasteful usage
BIdentify person(s)or department(s)with highest supply usage
CPerform audit(审计审核)of supply costs for last 24 hours
DPerform audit of supply usage for last 24 hours
EShop(解聘辞退)suppliers
FNegotiate new supply rates
GCreate standard supply list and utilization controls
HEvaluate supplier agreements
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
Mike Jones
September 15
Completed
(2)
Mike Jones
October 1
Completed
(3)
JackMike
October 30
Completed
(4)
Jack
November 15
In Process
(5)
Jack
November 15
In Process
(6)
Jack
December 15
In Process
(7)
JackMike
Mike
January 15
Not started
(8)
Jack Brown
September 15
Completed
参考答案：
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
C
Mike Jones
September 15
Completed
(2)
D
Mike Jones
October 1
Completed
(3)
B
JackMike
October 30
Completed
(4)
A
Jack
November 15
In Process
(5)
H
Jack
November 15
In Process
(6)
E
Jack
December 15
In Process
(7)
F
JackMike
Mike
January 15
Not started
(8)
G
Jack Brown
September 15
Completed
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