1389国开电大本科《管理英语4》历年期末考试试题及答案汇编(分学期版)


    1389国开电科理英语4历年期末考试试题答案汇编(分学期版)
    2021年7月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to workout the plan tonight?
    ―___________________
    AI think so
    BI'll do that
    CI'd love to
    [答案]A
    2―Don't forget to come to our party this weekend
    ―___________________
    ANot at all
    BYou are welcome
    CSureSee you
    [答案]C
    3―We could let some of the staff work from home________?
    ―That's a good idea
    ADo you have any good ideas
    BWhat do you think of it
    CIs there anything else
    [答案]B
    4―How did your meeting go yesterday?
    ―________actuallyit was really frustrating
    AVery good
    BNot so good
    CNothing special
    [答案]B
    5―Will you go on a picnic with us tomorrow?
    ―___________________
    AYesbut I'll have English classes
    BSorryI have an appointment with DrBrown
    CI'm afraid I have no idea
    [答案]C
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6Compared____________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    7____________clearly communicate with and actively listen to employees is essential to improve their performance
    ABe able to
    BBeing able
    CBeing able to
    [答案]C
    8When the message finally reached the Command Centerit____________mutatedto becomeSend three and fourpencewe're going to a dance
    Awas
    Bhad
    Chave
    [答案]B
    9____________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
    ANot only
    BDo not only
    CNot only do
    [答案]B
    10AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
    Amore like
    Bmore likely
    Cmore unlikely
    [答案]B
    11Without his assistanceI____________the research last month
    Awould not have completed
    Bcould not finish
    Cshould not finish
    [答案]A
    12They have come to the conclusion____________this winter will be even colder than before
    Athat
    Bfor
    Cwhich
    [答案]A
    13My leather shoes cost me____________the last pairs I bought
    Athree times as
    Bthree time as
    Cthree times as much as
    [答案]C
    14After days of investigationthe police were____________reality
    Alooking into
    Bapproaching
    Cfinding
    [答案]B
    15All the____________guests are seated in the front row
    Adistinguishing
    Bextinguishing
    Cdistinguished
    [答案]C
    16How do we expect to compete with a company that has such a huge____________and huge resources?
    Areduction
    Brecommendation
    Creputation
    [答案]C
    17I think the primary____________factor is there's been so much absence lately
    Acontributing
    Bcausing
    Caffecting
    [答案]A
    18You have a lot of creative thoughts and your enthusiam____________work projects is very much appreciated
    Aregarded with
    Bregarding with
    Cregarding
    [答案]C
    19All the team members tried their bestWe lost the game____________
    Ahowever
    Btherefore
    Csince
    [答案]A
    20The workmen want to____________the number of working hours and to increase pay
    Adelete
    Bdecrease
    Cdepress
    [答案]B
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ●Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying
    that change could occur only makes things more complicated for you
    ●Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
    ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is often resented and dauntingMake the picture as clear as you can
    ●Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
    ●Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
    ●Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Asurvive
    Bcut down on the number of workers
    Creshuffle the organization
    [答案]A
    22No industry is exemptmeans_________
    ANo industry is an example
    BNo industry is an exception
    CNot every industry can be exempted
    [答案]B
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is _________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropes?Traditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
    I'm not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
    Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
    Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalitiesinsteadit is often the fact that the team members haven't agreed on how they will deliver a product or serviceor the steps required to get something done
    ●Build fun and shared occasions into the organization's agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
    ●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other's livesand have a laugh together
    ●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
    If you do the types of teamwork building listed aboveyou'll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
    26Team building event is traditionally related to playing games at resort
    [答案]T
    27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building
    [答案]F
    28Retreatin the first paragraph means withdrawal of troops after a defeat
    [答案]F
    29Ice breaking motivates team members to compete with each other
    [答案]F
    30A good teamwork culture enables individuals to make more efforts together
    [答案]T
    四写作( 20 分)
    31根求写作文
    Write a composition with at least 100 words on My Dream JobYour writing should include the followings
    (1)position:customer service representative
    (2)ability:communication and customer service skills
    (3)reason:an expert in the product line and strong relationships with customers
    备注翻译:
    理想职业写篇少 100 字作文您作品应包括容
    (1)职位:客服代表
    (2)力:沟通客户服务力
    (3)原:产品线专家客户关系密切
    参考答案:
    Everyone has an ideal career in mindMy ideal career is to be a qualified customer service representative
    First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal skills
    SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of communicationclarifying my communication goalsand being good at understanding the thoughts and feelings of others
    ThirdI have certain professional skillsAs a customer service officerI can send the technology to users after the company's products are soldso as to better serve the society
    2021年1月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    2―Do you mind if I use vouchers to spend in a restaurant?
    ―___________________
    AYesplease
    BNot at allGoa head
    CNothank you
    [答案]B
    3―I think I have made a great mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    4―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    5―JackI'd like to have your opinions about my written report
    ―________But I have one suggestion
    AThat's a good idea
    BYou are too modest
    CIt looks fine to me
    [答案]C
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6She was very adaptive and soon adapted_________the campus life
    Awith
    Bas
    Cto
    [答案]C
    7All_________glitters(闪闪发光) is not gold
    Awhich
    Bthat
    Cwhat
    [答案]B
    8This is the man_________last night
    Awhom I saw him
    Bwho Is a whim
    Cwhom I saw
    [答案]C
    9I would recommend that you_________on following through with projects
    Aworked
    Bwork
    Cwould work
    [答案]B
    10They weren't too keen_________the idea at first because they thought it was not practical enough
    Aof
    Bon
    Cin
    [答案]B
    11On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    12It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
    Awhich
    B
    Cthat
    [答案]C
    13Although we can't compete in terms of sizeI_________believe we hold an advantage in terms of dedication to customer service
    Adid
    Bdo
    Chave
    [答案]B
    14_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
    AStood
    BStand
    CStanding
    [答案]C
    15Without his assistanceI_________the research last month
    Awould not have completed
    Bcould not finish
    Cshould not finish
    [答案]A
    16Fearing the reactions of top managersmiddle managers remained_________Or provided optimisticfiltered information
    Asilence
    Bsilent
    Csilently
    [答案]B
    17I will ask them to_________a new designsomething a bit more toned down
    Acome in
    Bcome across
    Ccome up with
    [答案]C
    18Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    19The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process
    Aimply
    Bindicate
    Cinterrupt
    [答案]A
    20At a rough_________we will take another four weeks to finish this plan
    Avalue
    Baccount
    Cestimate
    [答案]C
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amougst scholars:how can employers create suitable conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ●Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
    ●Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
    ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is often resented and dauntingMake the picture as clear as you can
    ●Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
    ●Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
    ●Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goal
    says Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Asurvive
    Bcut down on the number of workers
    Creshuffle the organization
    [答案]A
    22No industry is exemptmeans_________
    ANo industry is an example
    BNo industry is an exception
    CNot every industry can be exempted
    [答案]B
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is _________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    It's no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible and authentic way?Here are 5essential communication practices of effective leaders:
    1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don't align with your wordsyou a restoring up trouble for the future
    2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
    3Find your own voiceUse language that's distinctly your ownlet your values come through in your communicationCorrect use of language and grammar
    are importantof coursebut don't become overly fixated on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
    4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon't hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned outit's important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you're engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won't always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
    26Communication and leadership don't always go hand in hand
    [答案]F
    27The saydo gap happens when people misunderstand their leader's intention
    [答案]F
    28Using technical jargon makes a leader convincing
    [答案]F
    29Communicating sincerely is always the best
    [答案]T
    30Observation is as important as communication when you want to know what people really think
    [答案]T
    四写作( 20 分)
    31根求写作文
    Write at least 120 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)
    备注翻译:
    写少 120 字关职场文化理解引起事件
    您需包括 5W 1H 元素(谁时什什)
    参考答案:
    In Chinese and Western workplace cultures the understanding of work is significantly different Foreign companies generally believe that hiring an employee is to work for him and earn money for himself so treat employees wellwhile Chinese bosses generally think I hire someone and take my salary so I have to listen to me work for me This different understanding of the nature of work may lead to completely different work attitudes for employees at work
    2020年9月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―This project is too big for me to finish on time
    ―___________________
    APlease dome a favor
    BYou may not ask for help
    CI'll give you a hand
    [答案]C
    2―I'd like a wakeup call at7:00amplease
    ―OK_____________
    Ayou will certainly make it
    BI'll make sure you get one
    Cjust do what you like
    [答案]B
    3―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes_____________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    4―I think I have made a serious mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    5―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题纸
    6She is very adaptive and soon adapted_________to the campus life
    Awith
    Bto
    Cas
    [答案]B
    7All_________glitters(闪闪发光) is not gold
    Athat
    Bwhich
    Cwhat
    [答案]A
    8This is the man_________last night
    Awhom I saw him
    Bwho I saw him
    Cwhom I saw
    [答案]C
    9Wendy suggests that we_________tomorrow
    Ashould go
    Bshall go
    Cwill go
    [答案]A
    10By the end of the yearthe sales plan for the next year_________
    Awill be made
    Bwill have been made
    Chave been made
    [答案]B
    11In high schoolI am equally comfortable_________as a member of a team and independently
    Ato work
    Bworking
    Cwork
    [答案]B
    12On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    13―Who should be responsible for the accident?
    ―The bossnot the workersThey just carried out the order_________
    Aas are told
    Bas told
    Cas they told
    [答案]B
    14My leather shoes cost me_________the last pairs I bought
    Athree times as
    Bthree time as
    Cthree times as much as
    [答案]C
    15Without human resourcesno organization can_________the groundlet alone do business and make profits
    Aget off
    Bget up
    Cget on
    [答案]A
    16He's left nowbut productivity hasn't_________that much
    Acarried on
    Bcaught up
    Cpicked up
    [答案]C
    17They_________all their computing workiethey arrange for some outside company to do the work
    Aoutsource
    Boutside
    Coutsell
    [答案]A
    18The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
    Aexceeds
    Bexcellent
    Cexcels
    [答案]C
    19You can't_________to sit backeven though it might be tempting
    Aafford
    Bstand
    Cbeat
    [答案]A
    20At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
    Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe're going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe're going to a danceThe reinforcements never arrived
    You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
    In a businessthere are three main types of communication failureEach has its own indicative signs
    ·The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under
    staffingIf the inverse happensthere will be a surplus of stocks and over staffing
    ·The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
    ·The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective
    communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
    21Confirming reception of the sent messages means
    Athe messages are sent to right receivers
    Bthe messages are correctly understood
    Cthe messages are correctly understood by right receivers
    [答案]C
    22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain?
    AConceiving
    BSending
    CReceiving
    [答案]A
    23What is Chinese whispers?
    AWho whispers in Chinese
    BA game to pass message around in a whisper
    CChinese people who don't normally talk very loudly
    [答案]B
    24Allocative failure does NOT happen when
    Athe right information goes to the right place
    Ba company gathers false information
    Cthe correct information is not received by the right department or person
    [答案]A
    25According to the passagewhich of the following cases does NOT belong to human failure?
    ADecreasing creativity across departments
    BInadequate communication between departments
    CIncreasing customer complaints
    [答案]C
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfaction
    greater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
    Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
    An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
    Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
    Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
    Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
    Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for' and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
    Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
    For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
    Working through these steps will help with developing a positive business culture
    26A positive work culture will give workers more satisfaction
    [答案]T
    27Positive cultures have a lot to do with leadership vision and values
    [答案]T
    28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
    [答案]F
    29In competitive marketsleaders are under more and more pressure to keep a positive work culture
    [答案]T
    30Positive work culture can be built in a short period of time
    [答案]F
    四写作( 20 分)
    31根求写作文解会议日程容根信息制定会议日程安排
    The structure of a meeting agenda:
    (1)Title of the meeting
    (2)Time of the meeting
    (3)Place of the meeting
    (4)People who will attend the meeting
    (5)Events in time sequence
    09:00 09:40 10:05 10:20 12:00
    Sofitel JinJiang Oriental Hotel
    Arrivalregistrationpicking up meeting kits Exhibitor Day One
    The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
    Report on the organizational structure and preparatory progress of Expo
    Tea break(15m) (2F Entrance) WednesdayOct202008
    Watching Expo image videofilm(10m) Work lunch(buffet)

    Meeting Agenda

    The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
    WednesdayOct202008 Day One
    Sofitel Jin Jiang Oriental Hotel

    Exhibitor
    09:00 Arrivalregistrationpicking up meeting kits
    09:40 Watching Expo image videofilm(10m)
    10:05 Tea break(15m) (2F Entrance)
    10:20 Report on the organizational structure and preparatory progress of Expo
    12:00 Work lunch(buffet)

    2020年7月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―This project is too big for me to finish on time
    ―___________________
    APlease dome a favor
    BYou may not ask for help
    CI'll give you a hand
    [答案]C
    2―I'dlikeawakeupcallat7:00amplease
    ―OK___________________
    Ayou will certainly make it
    BI'll make sure you get one
    Cjust do what you like
    [答案]B
    3―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes___________________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    4―I think I have made a great mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    5―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6_________there is smokethere is fire
    AIf
    BWhen
    CWhere
    [答案]C
    7The Human Resource Managing Department at Honda is given specific instructions______employ the best possible workers
    Ahow to
    Bon what to
    Con how to
    [答案]C
    8Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
    Athat
    Bthose
    C
    [答案]A
    9On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
    Athat
    B
    Cwhich
    [答案]A
    11I would recommend that you_________on following through with projects
    Aworked
    Bwork
    Cwould work
    [答案]B
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    13He will write to me as soon a she_________home
    Awill have returned
    Breturns
    Cwill return
    [答案]B
    14Linda walked at the head_________by her colleagues
    Afollowed
    Bfollowing
    Cto follow
    [答案]A
    15_________we can't compete in terms of sizeI do believe we hold an advantage in terms of dedication to customer service
    ATherefore
    BBut
    CAlthough
    [答案]C
    16We've asked the designers we used before to_________up with some designs for us
    Acome
    Bhurry
    Cget
    [答案]A
    17An agreement was reached on the_________of mutual respect and mutual interest
    Abasic
    Bbase
    Cbasis
    [答案]C
    18All the_________guests are seated in the front row
    Adistinguishing
    Bextinguishing
    Cdistinguished
    [答案]C
    19Please ask the solicitor what his_________would be to take the case to court
    Afare
    Bfee
    Csalary
    [答案]B
    20You can't_________to sit backeven though it might be tempting
    Aafford
    Bstand
    Cwilling
    [答案]A
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ·Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
    ·Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
    Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is often resented and dauntingMake the picture as clear as you can
    ·Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
    ·Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
    ·Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
    One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
    The restructuring was followed by changing the organizational culture and the managerial styles of GE's managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices:to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superio
    r to make decisions
    Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company's performance
    Jack Welch was personally involved in developing managers at GE's training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
    26Jack Welch retired at the age of 65
    [答案]T
    27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
    [答案]F
    28If the business could not meet Welch's change requirementsits manager had 3choices
    [答案]T
    29The restructuring went before changing the organizational culture and the managerial styles of GE's managers
    [答案]T
    30The Work Outlasted a week
    [答案]F
    四写作( 20 分)
    31根求写作文
    Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)
    备注翻译:
    写少 120 字关职场文化理解引起事件
    您需包括 5W 1H 元素(谁时什什)
    参考答案:
    In company workplace culture there is a big difference between Chinese and Westerners in terms of communicative language Chinese people mostly use Have you eaten? Where are you going? and so on when meeting each other every day which reflects a kind of intimacy between people But for Westerners this way of greeting will make the other party feel sudden embarrassed and even unpleasant because Westerners will understand this kind of questioning as a kind of interrogation and feel that the other party is asking about their private life If you don't understand this difference between Eastern and Western cultures unnecessary contradictions will arise
    2020年1月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to workout the plan tonight?
    ―___________________
    AI'll do that
    BI think so
    CI'd love to
    [答案]B
    2―How did your meeting go yesterday?
    ―__________actuallyit was really frustrating
    ANot so good
    BVery good
    CNothing special
    [答案]A
    3―I think things have been a bit difficult for us the last couple of months
    ―________We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    4―Will you help me arrange a meeting with MrBrownplease?
    ―___________________
    ANono way
    BNoI can't
    CSorry I can'tI have to finish my project right now
    [答案]C
    5―You'd better not push yourself too hardYou can ask the team and listen
    ―___________________
    AYou are right
    BNowe can't do that
    CI think it will kill our time
    [答案]A
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6AT&T found that employees with better planning and decision―making skills were to be _________promoted into management jobs
    Amore likely
    Bmore like
    Cmore unlikely
    [答案]A
    7_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
    ANot only
    BDo not only
    CNot only do
    [答案]C
    8_________his angerthe employees called him MrThunderbut they loved him
    ABecause
    BIn spite of
    CDue to
    [答案]C
    9_________clearly communicate with and actively listen to employees is essential to improve their performance
    ABe able to
    BBeing able
    CBeing able to
    [答案]C
    10I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles
    Ato
    Bwith
    Cfor
    [答案]A
    11Compared _________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    13_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
    AStanding
    BStand
    CStood
    [答案]A
    14There is no_________the fact that he is the best student in the class
    Adeny
    Bdenies
    Cdenying
    [答案]C
    15Her desire for the_________of a beautiful town reina in ed
    Acreate
    Bcreation
    Ccreated
    [答案]B
    16Every time I tried to say somethinghe would_________to something else
    Amove off
    Bmove on
    Cmove over
    [答案]B
    17To build the reservoir(水库) thousands of people have to be_________
    Arelocated
    Brepeated
    Creopened
    [答案]A
    18Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    19At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    20Even the best continually seek ways to_________their skills
    Asharp
    Bsharpener
    Csharpen
    [答案]C
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit'schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change process?And what can employees do to get through it?
    Tips for dealing with change in the workplace
    ·Make yourself aware that change happens:it happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
    ·Stay alert in the workplace:know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
    ·Maintain open communication channelsDon't lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is often resented and dauntingMake the picture as clear as you can
    ·Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
    ·Don't be stiff:It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledgeand what news skills you need to acquire
    ·Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    It's no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible and authentic way?Here are 5essential communication practices of effective leaders:
    1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communication
    and it must be congruent with what you sayIf your actions don't align with your wordsyou a restoring up trouble for the future
    2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
    3Find your own voiceUse language that's distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don't become overly fixated on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
    4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon't hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned outit's important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you're engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won't always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
    26Communication and leadership don't always go hand in hand
    [答案]F
    27The saydo gap happens when people misunderstand their leader's intention
    [答案]F
    28Using technical jargon makes a leader convincing
    [答案]F
    29Communicating sincerely is always the best
    [答案]T
    30Observation is as important as communication when you want to know what people really think
    [答案]T
    四写作( 20 分)
    31题根写作求写出篇作文
    Write at least 100 words about an event based on the following information You may need the 5Ws and l H elements (whowhen where why what and how)
    备注翻译:
    根信息写出少 100 单词描述事件
    您需 5Ws l H 元素 (谁时里什什)

    Titanic

    31 May 1911
    She was launched
    The largest ship afloat
    with a gross tonnage of 46328tons
    10 April 1912
    maiden voyage
    from Southampton to New York
    At 11:40pm
    on Sunday 14
    April 1912
    hit an iceberg
    badly damaged

    2227 passengers and crew onboard

    At 2:20am
    on Monday 15
    April 1912

    sank
    1522 were drowned
    705 escaped

    At dawn on 15
    April 1912

    Some of the survivors were picked up

    The Cunard liner Carpathia heard the
    wireless distress calls

    参考答案:
    Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
    York (via Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship afloat(882 feet long 92 feet wide 8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage began at 11 40 p m on Sunday 14 April she hit an iceberg and was badly damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty lifeboats and raftsincluding her master Captain Edward Smith At dawn on 15 April the Cunard liner Carpathia having heard the Titanic's wireless distress calls 5 8 miles away arrived at the scene and began picking up survivors
    2019年7月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to work out the plan tonight?
    ―___________________
    AI'11 do that
    BI think so
    CI'd love to
    [答案]B
    2―How did your meeting go yesterday?
    ―________actuallyit was really frustrating
    ANot so good
    BVery good
    CNothing special
    [答案]A
    3― I think things have been a bit difficult for us the last couple of months
    ―_______We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    4― Will you help me arrange a meeting with MrBrownplease?
    ―___________________
    ANono way
    BNoI can't
    CSorry I can'tI have to finish my project rig ht now
    [答案]C
    5―You'd better not push yourself too hardYou can ask the team and listen
    ―___________________
    AYou are right
    BNowe can't do that
    CI think it will kill our time
    [答案]A
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action
    Athat
    Bwhich
    Cin which
    [答案]C
    7If I take the time to talk with my manager at the beginning of a projectwe_________ off to a great start on the same page
    Acan get
    Bhave got
    Cget
    [答案]A
    8They have come to the conclusion_________ this winter will be even colder than before
    Athat
    Bfor
    Cwhich
    [答案]A
    9On hearing the news of_________the major exam againthe girl burst into tears
    Aher having failed
    Bshe failed
    Cher being failed
    [答案]A
    10The reason_________he was absent from class yesterday was that he was ill and hospitalized
    Afor
    Bwhy
    Cthat
    [答案]B
    11In high schoolI am equally comfortable_________as a member of a team and independently
    Ato work
    Bworking
    Cwork
    [答案]B
    12―Who should be responsible for the accident?
    ―The bossnot the workersThey just carried out the order_________
    Aas are told
    Bas told
    Cas they told
    [答案]B
    13My leather shoes cost me_________the last pairs I bought
    Athree times as
    Bthree time as
    Cthree times as much as
    [答案]C
    14Without human resourcesno organization can_________the groundlet alone do business and make profits
    Aget off
    Bget up
    Cget on
    [答案]A
    15We_________ with achievement
    Adone
    Bare obsessed
    Ccatch up
    [答案]B
    16Current opinion among politicians is that she is_________stands for her principles
    Aencourage
    Bcourage
    Ccourageous
    [答案]C
    17Good work good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    18At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    19To build the reservoir( 水库)thousands of people have to be_________
    Arelocated
    Brepeated
    Creopened
    [答案]A
    20We need_________comm uni cation skills:listen carefullythink before you speak and manage conflicts diplomatically
    Aoutstanding
    Bplain
    Cgeneral
    [答案]A
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit's change Downsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
    Tips for dealing with change in the workplace
    • Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
    •Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
    •Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is often resented and dauntingMake the picture as clear as you can
    •Assess yourself Change is a time when one's confidence about one's skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
    •Don't be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexisting skills and knowledgeand what news skills you need to acquire
    •Stay optimistic Keep a positive attitude and don't let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    Nokia executives attempted to explain its fall from the top of the smart phone pyramid
    with three factors:1) that Nokia was technically inferior to Apple2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming
    It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent shared fears among the company's middle and top managers which led to companywide inertia that left it powerless to respond to Apple's game
    Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
    The fear that froze the company came from two placesFirstthe company's top managers had a terrifying reputationSome members of Nokia's board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they didn't want t
    o hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
    Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers' goals
    Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
    Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
    Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us that you can get resources by promising something earlieror promising a lotIt's sales work
    While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia's top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
    26Nokia lost the smart phone battle because its technology is not as good as that of Apple
    [答案]F
    27Nokia's middle managers were frank to tell the truthbut the top ones didn't listen to them
    [答案]F
    28Nokia's top managers were too moody to hear anything good but harsh
    [答案]T
    29Middle managers in Nokia delivered results more than they promised earlier
    [答案]F
    30Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth
    [答案]T
    四写作( 20 分)
    31根求写作文
    Write at least 100 words about an event based on the following information You may need the 5Ws and l H elements (whowhen where why what and how)
    备注翻译:
    根信息写出少 100 单词描述事件 您需 5Ws l H 元素
    (谁时里什什)
    Titanic
    31 May 1911
    She was launched
    The largest ship afloat
    with a gross tonnage of 46



    328tons
    10 April 1912
    maiden voyage
    from Southampton to New York
    At 11:40pm
    on Sunday 14
    April 1912
    hit an iceberg
    badly damaged

    2227 passengers and crew onboard

    At 2:20am
    on Monday 15
    April 1912

    sank
    1522 were drowned
    705 escaped

    At dawn on 15
    April 1912

    Some of the survivors were picked up

    The Cunard liner Carpathia heard the
    wireless distress calls

    参考答案:
    Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
    York (via Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship afloat(882 feet long 92 feet wide 8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage began at 11 40 p m on Sunday 14 April she hit an iceberg and was badly damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty lifeboats and raftsincluding her master Captain Edward Smith At dawn on 15 April the Cunard liner Carpathia having heard the Titanic's wireless distress calls 5 8 miles away arrived at the scene and began picking up survivors
    2019年1月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―This project is too big for me to finish on time
    ―___________________
    APlease dome a favor
    BYou may ask for help
    CI'll give you a hand
    [答案]C
    2―I'dlikeawakeupcallat7:00amplease
    ―OK___________________
    Ayou will certainly make it
    BI'll make sure you get one
    Cjust do what you like
    [答案]B
    3―Terribly sorry to interruptbut may I use your dictionary?
    ―Yes___________________
    Aof course
    Bit doesn't matter
    Cno hurry
    [答案]A
    4―I think I have made a great mistake
    ―___________________
    AI don't think soYou really made an error
    BI don't think soIt's really terrible
    CI don't think soIt's not your fault
    [答案]C
    5―___________________
    ―I'd like to have this film developed
    AWhat's it?
    BMay I help you?
    CWhat do you want?
    [答案]B
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
    Amore likely
    Bmore like
    Cmore unlikely
    [答案]A
    7_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
    ANot only
    BDo not only
    CNot only do
    [答案]C
    8There is no_________the fact that he is the best student in the class
    Adeny
    Bdenying
    Cdenies
    [答案]B
    9Effective leaders distill complex thoughts and strategies into simplememorable terms _________colleagues and customers can grasp and act upon
    Awhen
    Bthat
    Cwho
    [答案]B
    10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
    Athat
    B
    Cwhich
    [答案]A
    11Compared_________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    13He will write to me as soon a she_________home
    Awill have returned
    Breturns
    Cwill return
    [答案]B
    14Linda walked at the head_________by her colleagues
    Afollowed
    Bfollowing
    Cto follow
    [答案]A
    15After days of investigationthe police were_________reality
    Aattempting
    Bapproving
    Capproaching
    [答案]C
    16Every time I tried to say somethinghe would_________to something else
    Amove off
    Bmove on
    Cmove over
    [答案]B
    17He's left nowbut productivity hasn't_________that much
    Acarried on
    Bcaught up
    Cpicked up
    [答案]C
    18They_________all their computing workiethey arrange for some outside company to do the work
    Aoutsource
    Boutside
    Coutsell
    [答案]A
    19The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
    Aexceeds
    Bexcellent
    Cexcels
    [答案]C
    20you can't_________to sit backeven though it might be tempting
    Aafford
    Bstand
    Cbear
    [答案]A
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    If there's one word that captures the essence of what is occurring in the world todayit's change Downsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
    Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
    Tips for dealing with change in the workplace
    •Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou cannot live in the pastso denying that change could occur only makes things more complicated for you
    •Stay alert in the workplace know what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
    •Maintain open communication channels:Don't lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to form an accurate understanding of the matterBe transparent and honest about your fears:dealing with the unknown is often resented and dauntingMake the picture as clear as you can
    •Assess yourself Change is a time when one's confidence about one's skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
    •Don't be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledgeand what news skills you need to acquire
    •Stay optimistic Keep a positive attitude and don't let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjust
    You can't get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world's mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward?
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    It's no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible and authentic way?Here are 5 essential communication practices of effective leaders:
    (1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don't align with your wordsyou a restoring up trouble for the future
    (2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
    (3)Find your own voiceUse language that's distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don't become overly fixated on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
    (4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon
    't hide behind a computer and only interact with people electronically—see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned outit's important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you're engaged and that you care about them and their work
    (5)Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won't always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
    26Communication and leadership don't always go hand in hand
    [答案]F
    27The saydo gap happens when people misunderstand their leader's intention
    [答案]F
    28Using technical jargon makes a leader convincing
    [答案]F
    29Communicating sincerely is always the best
    [答案]T
    30Observation is as important as communication when you want to know what people really think
    [答案]T
    四写作(40分)
    31根求写作文
    Write a composition with at least 100 words on My Dream Job
    备注翻译:
    理想职业写篇少 100 字作文
    参考答案:
    I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of teacherThey are knowledgeable just seems that there is nothing they don't knowThey treat us just like their childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI will try my best to study well to reach my dream
    2018年7月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―I think things have been a bit difficult for us the last couple of months
    ―__________We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    2―How can you explain the latest situation?
    ―_________I know it is all my fault
    ASorry
    BExcuse me
    CI'm afraid
    [答案]A
    3―Do you mind if I use vouchers to spend in a restaurant?
    ―___________________
    AYesplease
    BNot at allGoa head
    CNothank you
    [答案]B
    4―I'm going to Beijing for a few days
    ―_________I wish I could go with you
    AIt doesn't matter
    BForget it
    CI really envy you
    [答案]C
    5―The Auto Show in the City Stadium has been canceled
    ―Ohno___________________
    AWhat a pity
    BIt doesn't matter
    CIt's not interesting at all
    [答案]A
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6I would recommend that you_________on following through with projects
    Aworked
    Bwork
    Cwould work
    [答案]B
    7The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers
    Ahow to
    Bon what to
    Con how to
    [答案]C
    8Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
    Athat
    Bthose
    C
    [答案]A
    9Companies are_________interested in your soft skills_________they are in your hard skills
    Asothat
    Basas
    Cnotuntil
    [答案]B
    10The majority of these team challenges_________anywhere
    Acan deliver
    Bare delivered
    Ccan be delivered
    [答案]C
    11The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy's restaurant
    Athese
    Bthose
    Cwhich
    [答案]B
    12Who was_________the meeting?
    Achairing
    Bleading
    Ccharging
    [答案]A
    13What you need to do is to keep things short and sweetjust the
    Aquestions
    Btopics
    Chighlights
    [答案]C
    14Supervisors should_________their employees in twoway communication so that understanding takes place
    Aenable
    Bengage
    Cencourage
    [答案]B
    15Even the best continually seek ways to_________their skills
    Asharp
    Bsharpener
    Csharpen
    [答案]C
    16Current opinion among politicians is that she is_________stands for her principles
    Aencourage
    Bcourage
    Ccourageous
    [答案]C
    17Good work_________good pay
    Adeserves
    Brequests
    Cdeserts
    [答案]A
    18At a rough_________we will take another four weeks to finish this plan
    Avalue
    Bestimate
    Caccount
    [答案]B
    19To build the reservoir(水库)thousands of people have to be_________
    Arelocated
    Brepeated
    Creopened
    [答案]A
    20We need_________communication skills:listen carefullythink before you speak and manage conflicts diplomatically
    Aoutstanding
    Bplain
    Cgeneral
    [答案]A
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950'smanagement textbooks began to incorporate some of a Fayol's ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students
    Planning
    Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
    Organizing
    Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
    Leading
    Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
    Controlling
    Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
    Staffing
    Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are:
    ●It puts the right man in the right job
    ●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
    ●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
    21What is the main idea of this passage?
    ATo introduce some of the author's ideas about management
    BTo introduce five distinct functions of managing proposed by Fayol
    CTo promote the book entitled Administration Industrielle et Generale
    [答案]B
    22What are the influence of Fayol's book Administration Industrielle et Generale?
    AIt is of no influence at all for today
    BIt is nearly forgotten by the world
    CIt is still great effect on current management courses
    [答案]C
    23Which step of managing refers to bring staff together and tell them what to do?
    ALeading
    BOrganizing
    CStaffing
    [答案]B
    24Which item in Chinese below has not mentioned as things needed to take care for people management?
    A住房公积金
    B医疗补贴
    C请假
    [答案]A
    25In the step of_________managers need to find out obstacles in the course of achieving company's objectives and goals
    Acontrolling
    Bleading
    Cplanning
    [答案]A
    2630题:请根短文容判断出语句否正确正确写T错误写F
    答案写答题纸 Passage 2
    In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
    Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
    An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
    Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
    Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
    Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
    Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for' and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
    Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
    For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
    Working through these steps will help with developing a positive business culture
    26A positive work culture will give workers more satisfaction
    [答案]T
    27Positive cultures have a lot to do with leadership vision and values
    [答案]T
    28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
    [答案]F
    29In competitive marketsleaders are under more and more pressure to keep a positive work culture
    [答案]T
    30Positive work culture can be built in a short period of time
    [答案]F
    四写作( 20 分)
    31根根信息求完成工作计划
    Make an action plan based on the following hints of steps
    AIdentify wasteful usage
    BIdentify person(s) or department(s) with highest supply usage
    CPerform audit( 审计审核) of supply costs for last 24 hours
    DPerform audit of supply usage for last 24 hours
    EShop( 解聘辞退) suppliers
    FNegotiate new supply rates
    GCreate standard supply list and utilization controls
    HEvaluate supplier agreements
    Objective
    Priority
    Action Steps
    Jack Brown
    September 15
    Completed
    Reduce
    Office
    Supply
    costs by
    10 by the
    end of the
    4th
    quarter
    (1)

    Mike Jones
    September 15
    Completed
    (2)

    Mike Jones
    October 1
    Completed
    (3)

    JackMike
    October 30
    Completed
    (4)

    Jack
    November 15
    In Process
    (5)

    Jack
    November 15
    In Process
    (6)

    Jack
    December 15
    In Process
    (7)

    JackMike
    Mike
    January 15
    Not started
    (8)

    Jack Brown
    September 15
    Completed
    参考答案:
    Objective
    Priority
    Action Steps
    Jack Brown
    September 15
    Completed
    Reduce
    Office
    Supply
    costs by
    10 by the
    end of the
    4th
    quarter
    (1)
    C
    Mike Jones
    September 15
    Completed
    (2)
    D
    Mike Jones
    October 1
    Completed
    (3)
    B
    JackMike
    October 30
    Completed
    (4)
    A
    Jack
    November 15
    In Process
    (5)
    H
    Jack
    November 15
    In Process
    (6)
    E
    Jack
    December 15
    In Process
    (7)
    F
    JackMike
    Mike
    January 15
    Not started
    (8)
    G
    Jack Brown
    September 15
    Completed

    2018年1月试题答案
    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―Is it possible for you to workout the plan tonight?
    ―___________________
    AI'll do that
    BI think so
    CI'd love to
    [答案]B
    2―How did your meeting go yesterday?
    ―___________actuallyit was really frustrating
    ANot so good
    BVery good
    CNothing special
    [答案]A
    3―I think things have been a bit difficult for us the last couple of in on ths
    ―___________We've been working hardbut still getting behind
    AYou're right
    BI'm afraid
    CI don't think so
    [答案]A
    4―Will you help me arrange a meeting with MrBrownplease?
    ―___________________
    ANono way
    BNoI can't
    CSorry I can'tI have to finish my project right now
    [答案]C
    5―You'd better not push yourself too hardYou can ask the team and listen
    ―___________________
    AYou are right
    BNowe can't do that
    CI think it will kill our time
    [答案]A
    二词汇结构(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6_________his anger the employees called him MrThunderbut they loved him
    ADue to
    BIn spite of
    CBecause
    [答案]A
    7_________ CEO s spend planningthe more profitable their companies are
    AThe more time
    BIf more
    CThe less time
    [答案]A
    8In today's environment_________people are often burned outit's important for employees to have a personal connection with you and the work you believe in
    Awhen
    Bwhere
    Cwhile
    [答案]B
    9_________clearly communicate with and actively listen to employees is essential to improve their performance
    ABe able to
    BBeing able
    CBeing able to
    [答案]C
    10I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles
    Ato
    Bwith
    Cfor
    [答案]A
    11Compared_________EnglishChinese is generally believed to be more difficult to learn
    Awith
    Bfrom
    Cagainst
    [答案]A
    12_________the importance of Englishwe should put more effort into it and try to learn it well
    AGave
    BGiving
    CGiven
    [答案]C
    13He will write to me as soon a she_________home
    Awill have returned
    Breturns
    Cwill return
    [答案]B
    14Linda walked at the head_________by her colleagues
    Afollowed
    Bfollowing
    Cto follow
    [答案]A
    15After days of investigationthe police were _________reality
    Aattempting
    Bapproving
    Capproaching
    [答案]C
    16I think the primary_________factor is there's been so much absence lately
    Acontributing
    Bcausing
    Caffecting
    [答案]A
    17An agreement was reached on the_________of mutual respect and mutual interest
    Abasic
    Bbase
    Cbasis
    [答案]C
    18Please ask the solicitor what his_________would be to take the case to court
    Afare
    Bfee
    Csalary
    [答案]B
    19All the_________guests are seated in the front row
    Adistinguishing
    Bextinguishing
    Cdistinguished
    [答案]C
    20Learning new things has always been a great_________for me
    Amotivator
    Bmotivate
    Cmotivation
    [答案]A
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
    Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe're going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto become Send three and fourpencewe're going to a danceThe reinforcements never arrived
    You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
    In a businessthere are three main types of communication failureEach has its own indicative signs
    ●The first type is a known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from
    allocative communication failurethen stocks will fall and there will be understaffingIf the inverse happensthere will be a surplus of stocks and over staffing
    ●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
    ●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
    21Confirming reception of the sent messages means_________
    Athe messages are sent to right receivers
    Bthe messages are correctly understood
    Cthe messages are correctly understood by right receivers
    [答案]C
    22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain?
    AConceiving
    BSending
    CReceiving
    [答案]A
    23What is Chinese whispers?
    AWho whispers in Chinese
    BA game to pass message around in a whisper
    CChinese people who don't normally talk very loudly
    [答案]B
    24Allocative failure does NOT happen when_________
    Athe right information goes to the right place
    Ba company gathers false information
    Cthe correct information is not received by the right department or person
    [答案]A
    25According to the passagewhich of the following cases does NOT belong to human failure?
    ADecreasing creativity across departments
    BInadequate communication between departments
    CIncreasing customer complaints
    [答案]C
    2630题:请根短文容判断出语句否正确正确写T错误写F答案写答题纸 Passage 2
    When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEOin1981at the age of 45At that time
    GE had a very complex organizational structure with considerably bureaucratic rules
    One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
    The restructuring was followed by changing the organizational culture and the managerial styles of GE's managersOne such program was the WorkOut(群策群力)
    Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choices:to accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
    Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company's performance
    Jack Welch was personally involved in developing managers at GE's training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
    26Jack Welch retired at the age of 65
    [答案]T
    27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
    [答案]F
    28If the business could not meet Welch's change requirementsits manager had 3 choices
    [答案]T
    29The restructuring went before changing the organizational culture and the managerial styles of GE's managers
    [答案]T
    30The Work Outlasted a week
    [答案]F
    四写作( 20 分)
    31根求写作文
    Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements
    备注翻译:
    写少 100 字关职场文化理解引起事件
    您需包括 5Ws 1H 元素
    参考答案:
    There is a big difference between Chinese and Western workplace cultures regarding salary increases The topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplace In this regard foreign companies are more open They can treat the raise as a nonemotional thing and have a calm discussion on the desk while Chinese bosses first of all they usually don't take the initiative to raise their salary and if you say a raise they are likely to If the boss is disgusted he will consider Do you not want to do it anymore


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