1389国开电大本科《管理英语4》历年期末考试试题及答案汇编(排序考试版)


    1389国开电大本科《管理英语4》历年期末考试试题及答案汇编 (排序考试版) 说明:可以根据试题首字母音序查找试题及答案。 第一大题 交际用语 ―___________________[内部资料] ―Actually I prefer working on my own. [答案]Do you prefer teamwork or working individually? ―___________________[2019年1月试题] ―I'd like to have this film developed. [答案]May I help you? ―___________________[2020年7月试题] ―I'd like to have this film developed. [答案]May I help you? ―___________________[2020年9月试题] ―I'd like to have this film developed. [答案]May I help you? ―___________________[2021年1月试题] ―I'd like to have this film developed. [答案]May I help you? ―___________________[内部资料] ―I'd like to have this film developed. [答案]May I help you? ―___________________[内部资料] ―You might as well write a thanks-note. [答案]Could you suggest some ways of the rewards? ―__________identify the problems that have been occurring?[内部资料] ―Well,as you know,the problems we had with Gary caused a lot of friction among the team. [答案]Are you able to ―Can I get you a couple of tea?[内部资料] ―___________________ [答案]That's very nice of you ―Can I have three days off next week,Mr. Smith?[内部资料] ―__________,I can manage without you. [答案]Of course ―Could I borrow your iPad for a few hours?[内部资料] ―___________________ [答案]Sure,here you are. Enjoy your time. ―Could you give us a speech on management functions some day this week?[内部资料] ―___________________ [答案]I'd love to,but I'm busy this week ―Do you know where I can repair my motorcar?[内部资料] ―___________________ [答案]Around the street corner. ―Do you mind if I use vouchers to spend in a restaurant?[2018年7月试题] ―___________________ [答案]Not at all.Goa head. ―Do you mind if I use vouchers to spend in a restaurant?[2021年1月试题] ―___________________ [答案]Not at all.Goa head. ―Do you mind if I use vouchers to spend in a restaurant?[内部资料] ―___________________ [答案]Not at all.Go ahead. ―Don't forget to come to our party this weekend![2021年7月试题] ―___________________ [答案]Sure.See you. ―Have you already paid? What's my share of the bill?[内部资料] ―__________,It wasn't very much. [答案]Don't worry about it ―Haven't seen you for ages. What are you busy doing now?[内部资料] ―___________________ [答案]I am working part time in a bookstore. ―How can you explain the latest situation?[2018年7月试题] ―__________,I know it is all my fault. [答案]Sorry ―How can you explain the latest situation?[内部资料] ―__________,I know it is all my fault. [答案]Sorry ―How did your meeting go yesterday?[2018年1月试题] ―__________actually,it was really frustrating. [答案]Not so good ―How did your meeting go yesterday?[2019年7月试题] ―________actually,it was really frustrating. [答案]Not so good ―How did your meeting go yesterday?[2020年1月试题] ―__________actually,it was really frustrating. [答案]Not so good ―How did your meeting go yesterday?[2021年7月试题] ―__________actually,it was really frustrating. [答案]Not so good ―How did your meeting go yesterday?[内部资料] ―__________actually,it was really frustrating. [答案]Not so good ―I am sorry for what I have said to you.[内部资料] ―___________________ [答案]Don't think any more about it. ―I think I have made a great mistake.[2019年1月试题] ―___________________ [答案]I don't think so.It's not your fault. ―I think I have made a great mistake.[2020年7月试题] ―___________________ [答案]I don't think so.It's not your fault. ―I think I have made a great mistake.[2021年1月试题] ―___________________ [答案]I don't think so.It's not your fault. ―I think I have made a great mistake.[内部资料] ―___________________ [答案]I don't think so.It's not your fault. ―I think I have made a serious mistake.[2020年9月试题] ―___________________ [答案]I don't think so.It's not your fault. ―I think things have been a bit difficult for us the last couple of in on this.[2018年1月试题] ―___________,We've been working hard,but still getting behind. [答案]You're right. ―I think things have been a bit difficult for us the last couple of months.[2018年7月试题] ―__________,We've been working hard,but still getting behind. [答案]You're right. ―I think things have been a bit difficult for us the last couple of months.[2019年7月试题] ―_______,We've been working hard,but still getting behind. [答案]You're right. ―I think things have been a bit difficult for us the last couple of months.[2020年1月试题] ―________,We've been working hard,but still getting behind. [答案]You're right. ―I think things have been a bit difficult for us the last couple of months.[内部资料] ―__________,We've been working hard,but still getting behind. [答案]You're right ―I'd like a wake-up call at 7:00 a.m.,please![内部资料] ―OK,_____________ [答案]I'll make sure you get one. ―I'd like a wake-up call at 7:00a.m.,please![2020年9月试题] ―OK,_____________ [答案]I'll make sure you get one. ―I'd like a wake-up call at 7:00a.m.,please![2019年1月试题] ―OK,_____________ [答案]I'll make sure you get one ―I'd like a wake-up call at 7:00a.m.,please![2020年7月试题] ―OK,_____________ [答案]I'll make sure you get one. ―If you can't say what you've come to say at the meeting,what's the point?[内部资料] ―__________,but I think you might need to change your approach somewhat. [答案]I can see that ―If you don't believe in yourself,no one else will.[内部资料] ―__________,Confidence is really important. [答案]I couldn't agree more ―I'm going to Beijing for a few days.[2018年7月试题] ―__________,I wish I could go with you. [答案]I really envy you. ―I'm going to Beijing for a few days.[内部资料] ―__________,I wish I could go with you. [答案]I really envy you ―Is it possible for you to work out the plan tonight?[2019年7月试题] ―___________________ [答案]I think so. ―Is it possible for you to work out the plan tonight?[内部资料] ―__________ [答案]I think so. ―Is it possible for you to workout the plan tonight?[2018年1月试题] ―___________________ [答案]I think so. ―Is it possible for you to workout the plan tonight?[2020年1月试题] ―___________________ [答案]I think so. ―Is it possible for you to workout the plan tonight?[2021年7月试题] ―___________________ [答案]I think so. ―It's about a successful businessman's management experience,isn't it?[内部资料] ―____________ [答案]That's right! ―Jack,I'd like to have your opinions about my written report.[2021年1月试题] ―________,But I have one suggestion. [答案]It looks fine to me. ―Over-the-top? You mean…[内部资料] ―___________________ [答案]Well,sometimes your co-workers feel that you are too loud. ―Scott,I'd like to have your opinions about my written report.[内部资料] ―__________,But I have one suggestion. [答案]It looks fine to me. ―Sorry for being late. I should have called you earlier.[内部资料] ―__________,I've just arrived [答案]That's all right ―Terribly sorry to interrupt,but may I use your dictionary?[2019年1月试题] ―Yes,___________________ [答案]of course ―Terribly sorry to interrupt,but may I use your dictionary?[2020年7月试题] ―Yes,___________________ [答案]of course. ―Terribly sorry to interrupt,but may I use your dictionary?[2020年9月试题] ―Yes,___________________ [答案]of course. ―Terribly sorry to interrupt,but may I use your dictionary?[2021年1月试题] ―Yes,___________________ [答案]of course. ―Terribly sorry to interrupt,but may I use your dictionary?[内部资料] ―Yes,___________________ [答案]of course ―The Auto Show in the City Stadium has been canceled.[2018年7月试题] ―Oh,no!___________________ [答案]What a pity! ―The Auto Show in the City Stadium has been canceled.[内部资料] ―Oh,no!___________________ [答案]What a pity! ―The trip ought not to take more than an hour.[内部资料] ―__________,It is at least two hours. [答案]You must be joking ―This project is too big for me to finish on time.[2019年1月试题] ―___________________ [答案]I'll give you a hand. ―This project is too big for me to finish on time.[2020年7月试题] ―___________________ [答案]I'll give you a hand. ―This project is too big for me to finish on time.[2020年9月试题] ―___________________ [答案]I'll give you a hand. ―This project is too big for me to finish on time.[内部资料] ―___________________ [答案]I'll give you a hand ―We could let some of the staff work from home.___________?[2021年7月试题] ―That's a good idea. [答案]What do you think of it ―We could let some of the staff work from home.___________?[内部资料] ―That's a good idea. [答案]What do you think of it ―What are your teammates like?[内部资料] ―___________________ [答案]They are all warmhearted and helpful. ―Which of these hats do you want?[内部资料] ―__________,Either will do. [答案]I don't mind ―Who should be responsible for the accident?[内部资料] ―The boss,not the workers. They just carried out the order__________. [答案]as told ―Why didn't you come to my birthday party yesterday?[内部资料] ―___________________ [答案]Sorry,but my wife had a car accident. ―Will you go on a picnic with us tomorrow?[2021年7月试题] ―___________________ [答案]I'm afraid I have no idea ―Will you go on a picnic with us tomorrow?[内部资料] ―___________________ [答案]I'm afraid I have no idea ―Will you help me arrange a meeting with Mr. Brown,please?[2019年7月试题] ―___________________ [答案]Sorry I can't. I have to finish my project rig ht now. ―Will you help me arrange a meeting with Mr. Brown,please?[内部资料] ―___________________ [答案]Sorry I can't. I have to finish my project right now. ―Will you help me arrange a meeting with Mr.Brown,please?[2018年1月试题] ―___________________ [答案]Sorry I can't.I have to finish my project right now. ―Will you help me arrange a meeting with Mr.Brown,please?[2020年1月试题] ―___________________ [答案]Sorry I can't.I have to finish my project right now. ―Wow! This is a fantastic project! I've never known you're so creative.[内部资料] ―___________________ [答案]Thanks for your compliments. ―You have to believe in yourself. No one else will,if you don't.[内部资料] ―__________,Confidence is really important. [答案]I couldn't agree more. ―You'd better not push yourself too hard. You can ask the team and listen.[2019年7月试题] ―___________________ [答案]You are right. ―You'd better not push yourself too hard. You can ask the team and listen.[内部资料] ―___________________ [答案]You are right. ―You'd better not push yourself too hard.You can ask the team and listen.[2018年1月试题] ―___________________ [答案]You are right. ―You'd better not push yourself too hard.You can ask the team and listen.[2020年1月试题] ―___________________ [答案]You are right. 第二大题 词汇与结构 _________CEO s spend planning,the more profitable their companies are.[2018年1月试题] [答案]The more time _________CEO s spend planning,the more profitable their companies are.[内部资料] [答案]The more time _________clearly communicate with and actively listen to employees is essential to improve their performance.[2018年1月试题] [答案]Being able to _________clearly communicate with and actively listen to employees is essential to improve their performance.[2020年1月试题] [答案]Being able to _________clearly communicate with and actively listen to employees is essential to improve their performance.[2021年7月试题] [答案]Being able to _________clearly communicate with and actively listen to employees is essential to improve their performance.[内部资料] [答案]Being able to _________his anger, the employees called him Mr.Thunder,but they loved him.[2018年1月试题] [答案]Due to _________his anger,the employees called him Mr. Thunder,but they loved him.[内部资料] [答案]Due to _________his anger,the employees called him Mr.Thunder,but they loved him.[2020年1月试题] [答案]Due to _________managers spend most of their time in face-to-face contact with others,but they spend much of it obtaining and sharing information.[2019年1月试题] [答案]Not only do _________managers spend most of their time in face-to-face contact with others,but they spend much of it obtaining and sharing information.[2020年1月试题] [答案]Not only do _________managers spend most of their time in face-to-face contact with others,but they spend much of it obtaining and sharing information.[2021年7月试题] [答案]Do not only _________managers spend most of their time in face-to-face contact with others,but they spend much of it obtaining and sharing information.[内部资料] [答案]Not only do _________on the hilltop,you could enjoy the scenery of the city bathed in the sun.[2020年1月试题] [答案]Standing _________on the hilltop,you could enjoy the scenery of the city bathed in the sun.[2021年1月试题] [答案]Standing _________on the hilltop,you could enjoy the scenery of the city bathed in the sun.[内部资料] [答案]Standing _________the deepening of China's economic reforms,there is greater cooperation.[内部资料] [答案]With _________the importance of English,we should put more effort into it and try to learn it well.[2018年1月试题] [答案]Given _________the importance of English,we should put more effort into it and try to learn it well.[2019年1月试题] [答案]Given _________the importance of English,we should put more effort into it and try to learn it well.[2020年1月试题] [答案]Given _________the importance of English,we should put more effort into it and try to learn it well.[2020年7月试题] [答案]Given _________the importance of English,we should put more effort into it and try to learn it well.[内部资料] [答案]Given _________the job,employers don't want to hire people who are difficult to get along with.[内部资料] [答案]Regardless of _________there is smoke,there is fire.[2020年7月试题] [答案]Where _________there is smoke,there is fire.[内部资料] [答案]Where _________we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.[内部资料] [答案]Although _________we can't compete in terms of size,I do believe we hold an advantage in terms of dedication to customer service.[2020年7月试题] [答案]Although A child's character is greatly influenced by his home_________.[内部资料] [答案]environment After days of investigation,the police were _________reality. [答案]approaching After days of investigation,the police were____________reality.[2021年7月试题] [答案]approaching After days of investigation,the police were____________reality.[2019年1月试题] [答案]approaching After days of investigation,the police were_________reality.[内部资料] [答案]approaching All the team members tried their best. We lost the game,_________.[内部资料] [答案]however All the team members tried their best.We lost the game,_________.[2021年7月试题] [答案]however All the_________guests are seated in the front row.[2018年1月试题] [答案]distinguished All the_________guests are seated in the front row.[2020年7月试题] [答案]distinguished All the_________guests are seated in the front row.[2021年7月试题] [答案]distinguished All the_________guests are seated in the front row.[内部资料] [答案]distinguished All_________glitters(闪闪发光)is not gold.[2020年9月试题] [答案]that All_________glitters(闪闪发光)is not gold.[2021年1月试题] [答案]that All_________glitters(闪闪发光)is not gold.[内部资料] [答案]that Although we can't compete in terms of size,I_________believe we hold an advantage in terms of dedication to customer service.[2021年1月试题] [答案]do An agreement was reached on the_________of mutual respect and mutual interest.[2018年1月试题] [答案]basis An agreement was reached on the_________of mutual respect and mutual interest.[2020年7月试题] [答案]basis An agreement was reached on the_________of mutual respect and mutual interest.[内部资料] [答案]basis An appreciated gift and the gesture of providing it will_________your coworker's day.[内部资料] [答案]light up At a rough_________,we will take another four weeks to finish this plan.[2018年7月试题] [答案]estimate At a rough_________,we will take another four weeks to finish this plan.[2019年7月试题] [答案]estimate At a rough_________,we will take another four weeks to finish this plan.[2020年1月试题] [答案]estimate At a rough_________,we will take another four weeks to finish this plan.[2020年9月试题] [答案]estimate At a rough_________,we will take another four weeks to finish this plan.[2021年1月试题] [答案]estimate At a rough_________,we will take another four weeks to finish this plan.[内部资料] [答案] estimate AT&T found that employees with better planning and decision-making skills were to be _________promoted into management jobs.[2020年1月试题] [答案]more likely AT&T found that employees with better planning and decision-making skills were_________to be promoted into management jobs.[2019年1月试题] [答案]more likely AT&T found that employees with better planning and decision-making skills were_________to be promoted into management jobs.[2021年7月试题] [答案]more likely AT&T found that employees with better planning and decision-making skills were_________to be promoted into management jobs.[内部资料] [答案]more likely By the end of the year,the sales plan for the next year_________.[2020年9月试题] [答案]will have been made By the end of the year,the sales plan for the next year_________.[内部资料] [答案]will have been made Companies are_____interested in your soft skills______they are in your hard skills.[内部资料] [答案]as…as… Companies are_____interested in your soft skills_____they are in your hard skills.[2018年7月试题] [答案]as...as... Compared_________English,Chinese is generally believed to be more difficult to learn.[2018年1月试题] [答案]with Compared_________English,Chinese is generally believed to be more difficult to learn.[2019年1月试题] [答案]with Compared_________English,Chinese is generally believed to be more difficult to learn.[2020年1月试题] [答案]with Compared_________English,Chinese is generally believed to be more difficult to learn.[2021年7月试题] [答案]with Compared_________English,Chinese is generally believed to be more difficult to learn.[内部资料] [答案]with Creativity,especially_________which takes place across departmental boundaries,is likely to suffer hugely as team synergy slips.[2018年7月试题] [答案]that Creativity,especially_________which takes place across departmental boundaries,is likely to suffer hugely as team synergy slips.[2020年7月试题] [答案]that Current opinion among politicians is that she is_________,stands for her principles.[2018年7月试题] [答案]courageous Current opinion among politicians is that she is_________,stands for her principles.[2019年7月试题] [答案]courageous Effective leaders distill complex thoughts and strategies into simple,memorable terms _________colleagues and customers can grasp and act upon.[2019年1月试题] [答案]that Effective leaders distill complex thoughts and strategies into simple,memorable terms _________colleagues and customers can grasp and act upon.[内部资料] [答案]that Even the best continually seek ways to_________their skills.[2018年7月试题] [答案]sharpen Even the best continually seek ways to_________their skills.[2020年1月试题] [答案]sharpen Even the best continually seek ways to_________their skills.[内部资料] [答案]sharpen Every time I tried to say something,he would_________to something else.[2019年1月试题] [答案]move on Every time I tried to say something,he would_________to something else.[2020年1月试题] [答案]move on Every time I tried to say something,he would_________to something else.[内部资料] [答案]move on Fearing the reactions of top managers,middle managers remained_________Or provided optimistic,filtered information.[2021年1月试题] [答案]silent Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their well-being.[内部资料] [答案]as if Good work_________good pay.[2019年7月试题] [答案]deserves Good work_________good pay.[2018年7月试题] [答案]deserves Good work_________good pay.[2020年1月试题] [答案]deserves Good work_________good pay.[2021年1月试题] [答案]deserves Good work_________good pay.[内部资料] [答案]deserves He ordered that nothing_________until the police arrived.[内部资料] [答案]should be touched He will write to me as soon a she_________home.[2018年1月试题] [答案]returns He will write to me as soon a she_________home.[2019年1月试题] [答案]returns He will write to me as soon a she_________home.[2020年7月试题] [答案]returns He will write to me as soon as he_________home.[内部资料] [答案]returns Her desire for the_________of a beautiful town reina in ed.[2020年1月试题] [答案]creation He's left now,but productivity hasn't_________that much.[2019年1月试题] [答案]picked up He's left now,but productivity hasn't_________that much.[2020年9月试题] [答案]picked up He's left now,but productivity hasn't_________that much.[内部资料] [答案]picked up How do we expect to compete with a company that has such a huge_________and huge resources?[2021年7月试题] [答案]reputation How do we expect to compete with a company that has such a huge_________and huge resources?[内部资料] [答案]reputation How do you get your members to_________as a team?[内部资料] [答案]pull together I believe that I have a lot to contribute_________a team environment,and am comfortable in both leadership and player roles.[2018年1月试题] [答案]to I believe that I have a lot to contribute_________a team environment,and am comfortable in both leadership and player roles.[2020年1月试题] [答案]to I believe that I have a lot to contribute_________a team environment,and am comfortable in both leadership and player roles.[内部资料] [答案]to I have been very lucky to have had_________managers during my career so far.[内部资料] [答案]terrific I like to think_________. I am always the one finding new ways to a situation or challenge.[内部资料] [答案]outside of the box I think a big part of it is_________we know how to have fun on the job.[内部资料] [答案]that I think the primary____________factor is there's been so much absence lately.[2018年1月试题] [答案]contributing I think the primary____________factor is there's been so much absence lately.[2021年7月试题] [答案]contributing I think the primary____________factor is there's been so much absence lately.[内部资料] [答案]contributing I will ask them to_________a new design,something a bit more toned down.[2021年1月试题] [答案]come up with I would recommend that you_________on following through with projects.[2018年7月试题] [答案]work I would recommend that you_________on following through with projects.[2020年7月试题] [答案]work I would recommend that you_________on following through with projects.[2021年1月试题] [答案]work If demand is rising but the firm_________from communication failure,then stocks will fall and there will be under staffing.[内部资料] [答案]is suffering If I take the time to talk with my manager at the beginning of a project,we_________ off to a great start on the same page.[2019年7月试题] [答案]can get If I take the time to talk with my manager at the beginning of a project,we_________off to a great start on the same page.[内部资料] [答案]can get In high school,I am equally comfortable_________as a member of a team and independently.[2019年7月试题] [答案]working In high school,I am equally comfortable_________as a member of a team and independently.[2020年9月试题] [答案]working In high school,I am equally comfortable_________as a member of a team and independently.[内部资料] [答案]working In today's environment,_________people are often burned out,it's important for employees to have a personal connection with you and the work you believe in.[2018年1月试题] [答案]where In today's environment,_________people are often burned out,it's important for employees to have a personal connection with you and the work you believe in.[内部资料] [答案]where It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies.[2019年1月试题] [答案]that It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies.[2020年7月试题] [答案]that It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies.[2021年1月试题] [答案]that It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies.[内部资料] [答案]that Learning new things has always been a great_________for me.[2018年1月试题] [答案]motivator Learning new things has always been a great_________for me.[内部资料] [答案]motivator Linda walked at the head,_________by her colleagues.[2018年1月试题] [答案]followed Linda walked at the head,_________by her colleagues.[2019年1月试题] [答案]followed Linda walked at the head,_________by her colleagues.[2020年7月试题] [答案]followed Linda walked at the head,_________by her colleagues.[内部资料] [答案]followed My leather shoes cost me_________the last pairs I bought.[2019年7月试题] [答案]three times as much as My leather shoes cost me_________the last pairs I bought.[2020年9月试题] [答案]three times as much as My leather shoes cost me_________the last pairs I bought.[2021年7月试题] [答案]three times as much as My leather shoes cost me_________the last pairs I bought.[内部资料] [答案]three times as much as On hearing the news of_________the major exam again,the girl burst into tears.[2019年7月试题] [答案]her having failed On hearing the news of_________the major exam again,the girl burst into tears.[2020年7月试题] [答案]her having failed On hearing the news of_________the major exam again,the girl burst into tears.[2020年9月试题] [答案]her having failed On hearing the news of_________the major exam again,the girl burst into tears.[2021年1月试题] [答案]her having failed On hearing the news of_________the major exam again,the girl burst into tears.[内部资料] [答案]her having failed Please ask the solicitor what his_________would be to take the case to court.[2018年1月试题] [答案]fee Please ask the solicitor what his_________would be to take the case to court.[2020年7月试题] [答案]fee Please ask the solicitor what his_________would be to take the case to court.[内部资料] [答案]fee Please_________your hand if you have any question at all.[内部资料] [答案]raise Redundancy happens when employees need to_________their workforce. And as a result.[内部资料] [答案]reduce Regular and concrete feedback is important_________who is not performing up to her potential.[内部资料] [答案]when dealing with a worker Self-esteem needs might include the_________from a workplace.[内部资料] [答案]rewards She is very adaptive and soon adapted_________to the campus life.[2020年9月试题] [答案]to She is very adaptive and soon adapted_________to the campus life.[内部资料] [答案]to She was very adaptive and soon adapted_________the campus life.[2021年1月试题] [答案]to Supervisors should_________their employees in two-way communication so that understanding takes place.[2018年7月试题] [答案]engage Supervisors should_________their employees in two-way communication so that understanding takes place.[内部资料] [答案]engage Team members are_________as unique people with irreplaceable experiences,points of view,and knowledge to contribute.[内部资料] [答案]viewed The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy's restaurant.[2018年7月试题] [答案]those The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy's restaurant.[内部资料] [答案]those The Human Resource Managing Department at Honda is given specific instructions_________employ the best possible workers.[内部资料] [答案]on how to The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers.[2018年7月试题] [答案]on how to The Human Resource Managing Department at Honda is given specific instructions______employ the best possible workers.[2020年7月试题] [答案]on how to The key_________successful implementation is clearly communicating the strategy to the whole company.[内部资料] [答案]to The leader_________at creating opportunities to provide rewards,recognition and thanks to his or her staff.[2019年1月试题] [答案]excels The leader_________at creating opportunities to provide rewards,recognition and thanks to his or her staff.[2020年9月试题] [答案]excels The leader_________at creating opportunities to provide rewards,recognition and thanks to his or her staff.[内部资料] [答案]excels The majority of these team challenges_________any where.[2018年7月试题] [答案]can be delivered The majority of these team challenges_________any where.[内部资料] [答案]can be delivered The reason_______he was absent from class yesterday was that he was ill and hospitalized.[2019年7月试题] [答案]why The reason_________he was absent from class yesterday was that he was ill and hospitalized.[内部资料] [答案]why The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process.[2021年1月试题] [答案]imply The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process.[内部资料] [答案]indicate The team creates an environment_________people are comfortable in communicating,advocating positions,and taking action.[2019年7月试题] [答案]in which The team creates an environment_________people are comfortable in communicating,advocating positions,and taking action.[内部资料] [答案]in which The workmen want to_________the number of working hours and to increase pay.[2021年7月试题] [答案]decrease The workmen want to_________the number of working hours and to increase pay.[内部资料] [答案]decrease Their economy is export_________.[内部资料] [答案]oriented There is no_________the fact that he is the best student in the class.[2019年1月试题] [答案]denying There is no_________the fact that he is the best student in the class.[2020年1月试题] [答案]denying There is no_________the fact that he is the best student in the class.[内部资料] [答案]denying They depend on each other to survive. In other words,they are_________for survival.[内部资料] [答案]interdependent They have come to the conclusion_________this winter will be even colder than before.[2019年7月试题] [答案]that They have come to the conclusion_________this winter will be even colder than before.[2021年7月试题] [答案]that They have come to the conclusion_________this winter will be even colder than before.[内部资料] [答案]that They weren't too keen_________the idea at first because they thought it was not practical enough.[2021年1月试题] [答案]on They_________all their computing work,i.e.they arrange for some outside company to do the work.[2019年1月试题] [答案]outsource They_________all their computing work,i.e.they arrange for some outside company to do the work.[2020年9月试题] [答案]outsource This is the man_________last night.[2020年9月试题] [答案]whom I saw This is the man_________last night.[2021年1月试题] [答案]whom I saw This is the man_________last night.[内部资料] [答案]whom I saw To build the reservoir(水库),thousands of people have to be_________.[2018年7月试题] [答案]relocated To build the reservoir(水库),thousands of people have to be_________.[2019年7月试题] [答案]relocated To build the reservoir(水库),thousands of people have to be_________.[2020年1月试题] [答案]relocated To build the reservoir(水库),thousands of people have to be_________.[内部资料] [答案]relocated We need_________comm uni cation skills:listen carefully,think before you speak and manage conflicts diplomatically.[2019年7月试题] [答案]outstanding We need_________communication skills:listen carefully,think before you speak and manage conflicts diplomatically.[2018年7月试题] [答案]outstanding We need_________communication skills:listen carefully,think before you speak and manage conflicts diplomatically.[内部资料] [答案]outstanding We_________with achievement.[2019年7月试题] [答案]are obsessed We_________with achievement.[内部资料] [答案]are obsessed Wendy suggests that we_________tomorrow.[2020年9月试题] [答案]should go Wendy suggests that we_________tomorrow.[内部资料] [答案]should go We've asked the designers we used before to_________up with some designs for us.[2020年7月试题] [答案]come What can we expect_________him?[内部资料] [答案]from What you need to do is to keep things short and sweet,just the.[2018年7月试题] [答案]highlights What you need to do is to keep things short and sweet,just the_________.[内部资料] [答案]highlights When people are surrounded by_________communication and encouragement,they can find the courage to try,fail,redo,and try again.[内部资料] [答案]constant When the message finally reached the Command Center,it____________“mutated”to become-“Send three and four-pence,we're going to a dance.”[2021年7月试题] [答案]had When the message finally reached the Command Center,it_________“mutated”to become-“Send three and four-pence,we're going to a dance.”[内部资料] [答案]had ―Who should be responsible for the accident?[2019年7月试题] ―The boss,not the workers.They just carried out the order_________. [答案]as told ―Who should be responsible for the accident?[2020年9月试题] ―The boss,not the workers.They just carried out the order_________. [答案]as told Who was_________the meeting?[2018年7月试题] [答案]chairing Who was_________the meeting?[内部资料] [答案]chairing Without his assistance,I_________the research last month.[2021年1月试题] [答案]would not have completed Without his assistance,I_________the research last month.[2021年7月试题] [答案]would not have completed Without his assistance,I_________the research last month.[内部资料] [答案]would not have completed Without human resources,no organization can_________the ground,let alone do business and make profits.[2019年7月试题] [答案]get off Without human resources,no organization can_________the ground,let alone do business and make profits.[2020年9月试题] [答案]get off You can't_________to sit back-even though it might be tempting.[2019年1月试题] [答案]afford You can't_________to sit back-even though it might be tempting.[2020年7月试题] [答案]afford You can't_________to sit back-even though it might be tempting.[2020年9月试题] [答案]afford You have a lot of creative thoughts and your enthusiasm____________work projects is very much appreciated. [答案]regarding 第三大题 阅读选择题 [短文]A team of about 35 employees had come together for a team building event.They were a young,bright and enthusiastic team.However,one of their chief problems was the fact that they wouldn't share information or solutions with each other,and the team leader thought they were too focused on themselves and not on the team.As a result,she brought them all into the cafeteria.All of the tables and chairs had been stored away,and fun decorations and hundreds of different colored balloons had been placed around the room.[内部资料] In the center of the room was a big box of balloons that hadn't been blown up yet.The team leader instructed everybody to pick a balloon,blow it up,and write their name on it,but they had to be careful not to burst the balloon. Although they were given a second chance if their first balloon popped,they were out of the game the second time round.In the end,about 30 team members wrote their names without their balloons popping.They were then asked to leave the room and,after five minutes,the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.After 15 minutes of searching,no one had found their balloon,and the team were told that they were then going to move on to the third round of the activity. In this round,each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it.Within two minutes,everybody had their own balloon.The team leader summarized the activity thus:We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together,not individually. Sometimes,members of teams create obstacles by focusing solely on their own pursuits and goals.Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team. 操作提示:通过题目后的下拉选项框选择正确答案。 1.This team building event was aimed at_________. [答案]making the team members know how to share information or solutions and cooperate with each other 2.This event was held in_________. [答案]a self-service restaurant 3.About how many team members were out of the second round of the activity? [答案]5. 4.Which statement below is correct? [答案]In the third round,everybody had their own balloon with help from others within 2 minutes. 5.What was the event going to teach these employees? [答案]Sharing and cooperating with other team members is more efficient when they are working together. [短文]Have you noticed the courage buried in the word encourage?To create a culture in which innovation flourishes takes courage.Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded.Here are three ways to do that.[内部资料] Put innovation at the heart of strategy, and persist it in every message.Think of innovation strategy as a pyramid:big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom. Define jobs around innovation.Make it a job prerequisite.Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing.Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility.And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business.For 3M, it was the Post-it note. Recognize innovation in every part of the company.To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts.It shows that everyone has a role to play in a culture of innovation. To go from idea to successful innovation requires a great deal of support and collaboration.When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again. 操作提示:通过题目后的下拉选项框选择正确答案。 1.What is necessary in creating innovation culture? [答案]courage 2.How does 3M create its innovation culture? [答案]define jobs around innovation. 3.The word prerequisite in Make it a job prerequisite means_______. [答案]required as a prior condition 4.How does Gillette create its innovation culture? [答案]Recognize innovation in every part of the company. 5.The formation from idea to innovation needs_______. [答案]support and cooperation [短文]HOW TO HANDLE A BAD PERFORMANCE REVIEW[内部资料] Getting a bad performance review can make you feel angry,unappreciated,defeated,and hopeless.But it's not the end of the world.Remember that the way you respond to this appraisal can make all the difference in the next one.Even if you believe that the review is inaccurate and that your boss is completely wrong,you will benefit by reacting in a mature,adult manner.Here are some suggestions: Stay calm.Relax.Breathe.Do not overreact and be objective.Especially,do not say things that will likely be regretted later.Besides,the person giving the performance review may or may not be the one who has written the bad review. WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW It's best to listen attentively.And make comments or remarks only when asked for them.Besides,during the performance review,you will be given the chance to respond and may disagree. WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW Don't be intimidated by the bad performance review and want to quit the job;instead,learn from it.Also,if the organization allows their employees to make a written statement on their own behalf,do make one.It is important for the worker to show why she does not agree with the bed performance review;for instance,an employee may express their different understanding and,at the same time,a willingness to comply with any constructive suggestions. WAYS TO IMPROVE A BAD PERFORMANCE REVIEW A way to improve a bad performance review is to set self-reviews,that is,establish performance standards.Another way to improve a bad review is to learn more about what the manager,supervisor,or boss wants or expects from his/her employees.Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time. 操作提示:通过题目后的下拉选项框选择正确答案。 1.What should you do when you are given a bad performance review? [答案]Stay calm and listen carefully. 2.What should you do after you are given a bad performance review? [答案]Learn from the review. 3.What should you do if you do not agree with the bad performance review? [答案]Make a written statement on your own behalf if it is allowed. 4.How do you improve a bad performance review? [答案]Understand the established performance standards. 5.Why should we understand the cause of a bad performance review? [答案]Because it encourages and motivates the worker to do better. [短文]If there's one word that captures the essence of what is occurring in the world today,it's“change.”Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[2021年7月试题] Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens:it happens in personal life,it happens in your professional life.You can not live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace:know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff:It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and knowledge,and what news skills you need to acquire. ●Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertainty.Involve yourself in the new process;locate yourself properly in the new scenario.Adjust!“You can't get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing,reorganizing and cutting costs in order to_________. [答案]survive 22.“No industry is exempt”means_________. [答案]No industry is an exception 23.The following questions are often discussed among scholars EXCEPT_________. [答案]How can productivity be increased 24.How many suggestions does the author put forward? [答案]6 25.From the passage,we know that Robin Sharma is _________. [答案]an expert on leadership,and personal success [短文]If there's one word that captures the essence of what is occurring in the world today,it's“change.”Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[2021年1月试题] Change management has always been an issue of debate amougst scholars:how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens:it happens in personal life,it happens in your professional life.You can not live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace:know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff:It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and knowledge,and what news skills you need to acquire. ●Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertainty.Involve yourself in the new process; locate yourself properly in the new scenario.Adjust!“You can't get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing,reorganizing and cutting costs in order to_________. [答案]survive 22.“No industry is exempt”means_________. [答案]No industry is an exception 23.The following questions are often discussed among scholars EXCEPT_________. [答案]How can productivity be increased 24.How many suggestions does the author put forward? [答案]6 25.From the passage,we know that Robin Sharma is _________. [答案]an expert on leadership,and personal success [短文]If there's one word that captures the essence of what is occurring in the world today,it's“change.”Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[2020年7月试题] Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens:it happens in personal life,it happens in your professional life.You can not live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace:know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! Maintain open communication channels:Don't lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff:It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your“existing”skills and knowledge,and what news skills you need to acquire. ●Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertainty.Involve yourself in the new process; locate yourself properly in the new scenario.Adjust! “You can’t get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing,reorganizing and cutting costs in order to_________. [答案]survive 22.“No industry is exempt”means_________. [答案]No industry is an exception 23.The following questions are often discussed among scholars EXCEPT_________. [答案]How can productivity be increased 24.How many suggestions does the author put forward? [答案]6 25.From the passage,we know that Robin Sharma is_________. [答案]an expert on leadership,and personal success [短文]If there's one word that captures the essence of what is occurring in the world today,it's“change.”Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[2020年1月试题] Change management has always been an issue of debate amongst scholars; how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens:it happens in personal life,it happens in your professional life.You can not live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace:know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! ●Maintain open communication channels; Don’t lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself:Changeisatimewhenone'sconfidenceaboutone'sskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff:It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your“existing”skills and knowledge,and what news skills you need to acquire. ●Stay optimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertainty.Involve yourself in the new process; locate yourself properly in the new scenario.Adjust! “You can't get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing,reorganizing and cutting costs in order to_________. [答案]survive 22.“No industry is exempt”means_________. [答案]No industry is an exception 23.The following questions are often discussed among scholars EXCEPT_________. [答案]How can productivity be increased 24.How many suggestions does the author put forward? [答案]6 25.From the passage,we know that Robin Sharma is_________. [答案]an expert on leadership,and personal success [短文]If there's one word that captures the essence of what is occurring in the world today,it's“change.”Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[2019年7月试题] Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process? And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens,it happens in personal life,it happens in your professional life.You cannot live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace! know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to form an accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself! Change is a time when one's confidence about one's skills and capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff! It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge,and what news skills you need to acquire. ●Stay optimistic! Keep a positive attitude and don't let yourself drown in uncertainty.Involve yourself in the new process; locate yourself properly in the new scenario.Adjust! “You can't get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing,reorganizing and cutting costs in order to_________. [答案]survive 22.“No industry is exempt”means_________. [答案]No industry is an exception 23.The following questions are often discussed among scholars EXCEPT_________. [答案]How can productivity be increased 24.How many suggestions does the author put forward? [答案]6 25.From the passage,we know that Robin Sharma is_________. [答案]an expert on leadership,and personal success [短文]If there's one word that captures the essence of what is occurring in the world today,it's“change.” Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[2019年1月试题] Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process? And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens,it happens in personal life,it happens in your professional life.You cannot live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace! know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to form an accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself! Change is a time when one's confidence about one's skills and capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff! It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your“existing” skills and knowledge,and what news skills you need to acquire. ●Stay optimistic! Keep a positive attitude and don't let yourself drown in uncertainty.Involve yourself in the new process; locate yourself properly in the new scenario.Adjust! “You can't get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing,reorganizing and cutting costs in order to_________. [答案]survive 22.“No industry is exempt”means_________. [答案]No industry is an exception 23.The following questions are often discussed among scholars EXCEPT_________. [答案]How can productivity be increased 24.How many suggestions does the author put forward? [答案]6 25.From the passage,we know that Robin Sharma is_________. [答案]an expert on leadership,and personal success [短文]If there's one word that captures the essence of what is occurring in the world today,it's change.Downsizing,reorganizing,and cutting costs,are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive.[内部资料] Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process? And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens:it happens in personal life,it happens in your professional life.You cannot live in the past,so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace:know what is happening around you.When you come across clues that hint change is on the way,acknowledge them! ●Maintain open communication channels:Don't lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to form an accurate understanding of the matter.Be transparent and honest about your fears:dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself:Change is a time when one's confidence about one's skills and capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time,stay aware of your developmental areas and work on improving those. ●Don't be stiff:It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledge,and what news skills you need to acquire. ●Stay optimistic:Keep a positive attitude and don't let yourself drown in uncertainty.Involve yourself in the new process; locate yourself properly in the new scenario.Adjust! “You can't get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step,you get to the goal”,says Robin Sharma,one of the world's most-sought-after leadership and personal success experts. 操作提示:通过题目后的下拉选项框选择正确答案。 1.Enterprises carry out downsizing,reorganizing and cutting costs in order to_______. [答案]survive 2.No industry is exempt means_______. [答案]No industry is an exception 3.The following questions are often discussed among scholars EXCEPT_______. [答案]How can productivity be increased 4.How many suggestions does the author put forward? [答案]6 5.From the passage,we know that Robin Sharma is_______. [答案]an expert on leadership,and personal success [短文]In 1916,a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielleet Generale,which set forth five distinct functions of managing that Fayol insisted were applicable in any industry.In the 1950's,management textbooks began to incorporate some of a Fayol's ideas into their content,and today,management courses still use many of his ideas to teach management to business students.[2018年7月试题] Planning Planning involves deciding where to take a company and selecting steps to get there.It first requires managers to be aware of challenges facing their businesses,and then it requires managers to forecast future business and economic conditions,They then formulate objectives to reach by certain deadlines and decide on steps to reach them.They re-evaluate their plans as conditions change and make adjustments as necessary. Organizing Managers organize by bringing together physical,human and financial resources to achieve objectives.They identify activities to be accomplished,classify activities,assign activities to groups or individuals,create responsibilities and delegate authority.They then coordinate everything so operations run smoothly. Leading Leading requires managers to motivate employees to achieve business objectives and goals.It requires the use of authority to achieve those ends as well as the ability to communicate effectively.Effective leaders can influence their personnel to view situations from their perspectives.Leading also involves supervision of employees and their work. Controlling Controlling involves measuring achievement against established objectives and goals.It also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of action.Managers first establish objectives and goals,then measure achievements,identify anything that is keeping the company from achieving their objectives and goals,and provide means of correction if necessary. Staffing Without human resources,no organization can get off the ground,let alone do business and make profits,Some distinct features of the staffing function are: ●It puts the right man in the right job. ●It is an ongoing activity as employees keep leaving and joining the company,they also retire from time to time leaving empty places in various positions. ●Efficiency is a prime focus of this function as managing people is the toughest job there is,everything must be accounted for,leaves,payments,benefits,medical allowances,social security accounting and much more. 21.What is the main idea of this passage? [答案]To introduce five distinct functions of managing proposed by Fayol. 22.What are the influence of Fayol's book Administration Industrielle et Generale? [答案]It is still great effect on current management courses. 23.Which step of managing refers to bring staff together and tell them what to do? [答案]Organizing. 24.Which item in Chinese below has not mentioned as things needed to take care for people management? [答案]住房公积金 25.In the step of_________,managers need to find out obstacles in the course of achieving company's objectives and goals. [答案]controlling [短文]The meaning of“communication”goes a lot deeper than people often think.Communication is about conceiving,sending,receiving,and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication.[2020年9月试题] Ineffective communication can be disastrous.There is a famous story of a British Army Commander who sent the message“Send reinforcements,we're going to advance.”back to his Command Center,through along chain of subordinates.When the message finally reached the Command Center,it had“mutated”to become“Send three and four-pence,we're going to a dance.”The reinforcements never arrived. You can demonstrate this same principle,albeit on a less dramatic scale,by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business,there are three main types of communication failure.Each has its own indicative signs. ●The first type is known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ,the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the firm is suffering from allocative communication failure,then stocks will fall and there will be under staffing.If the inverse happens,there will be a surplus of stocks and over staffing. ●The second type is executive failure,where communication to trigger specific events/actions is either late,lacking or in error.The symptoms of this area general loss of direction in the company or departments,a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. ●The final type is human failure.This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication.This leads to alienated staff,an increase in staff turnover,an increase in absenteeism and general frustration among staff.Creativity,especially that which takes place across departmental boundaries,is likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means [答案]the messages are correctly understood by right receivers 22.In the famous British Army Commander story,which step probably did NOT go wrong in the communication chain? [答案]Conceiving. 23.What is Chinese whispers? [答案]A game to pass message around in a whisper. 24.Allocative failure does NOT happen when [答案]the right information goes to the right place 25.According to the passage,which of the following cases does NOT belong to human failure? [答案]Increasing customer complaints. [短文]The meaning of“communication”goes a lot deeper than people often think.Communication is about conceiving,sending,receiving,and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication.[2018年1月试题] Ineffective communication can be disastrous.There is a famous story of a British Army Commander who sent the message“Send reinforcements,we're going to advance.”back to his Command Center,through along chain of subordinates.When the message finally reached the Command Center,it had“mutated”to become-“Send three and four-pence,we're going to a dance.”The reinforcements never arrived. You can demonstrate this same principle,albeit on a less dramatic scale,by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business,there are three main types of communication failure.Each has its own indicative signs. ●The first type is a known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ,the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the firm is suffering from allocative communication failure,then stocks will fall and there will be under staffing.If the inverse happens,there will be a surplus of stocks and over staffing. ●The second type is executive failure,where communication to trigger specific events/actions is either late,lacking or in error.The symptoms of this area general loss of direction in the company or departments,a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. ●The final type is human failure,This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication.This leads to alienated staff,an increase in staff turnover,an increase in absenteeism and general frustration among staff.Creativity,especially that which takes place across departmental boundaries,is likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means_________. [答案]the messages are correctly understood by right receivers 22.In the famous British Army Commander story,which step probably did NOT go wrong in the communication chain? [答案]Conceiving. 23.What is Chinese whispers? [答案]A game to pass message around in a whisper. 24.Allocative failure does NOT happen when_________. [答案]the right information goes to the right place 25.According to the passage,which of the following cases does NOT belong to human failure? [答案]Increasing customer complaints. [短文]The meaning of“communication”goes a lot deeper than people often think.Communication is about conceiving,sending,receiving,and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication.[内部资料] Ineffective communication can be disastrous.There is a famous story of a British Army Commander who sent the message Send reinforcements,we're going to advance.back to his Command Center,through a long chain of subordinates.When the message finally reached the Command Center,it had mutated to become-Send three and four-pence,we're going to a dance.The reinforcements never arrived. You can demonstrate this same principle,albeit on a less dramatic scale,by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business,there are three main types of communication failure.Each has its own indicative signs. ●The first type is known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or (most often),the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the firm is suffering from allocative communication failure,then stocks will fall and there will be under staffing.If the inverse happens,there will be a surplus of stocks and over staffing. ●The second type is executive failure,where communication to trigger specific events/actions is either late,lacking or in error.The symptoms of this are a general loss of direction in the company or departments,a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. ●The final type is human failure.This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication.This leads to alienated staff,an increase in staff turnover,an increase in absenteeism and general frustration among staff.Creativity,especially that which takes place across departmental boundaries,is likely to suffer hugely as team synergy slips. 操作提示:通过题目后的下拉选项框选择正确答案。 1.Confirming reception of the sent messages means_________. [答案]the messages are correctly understood by right receivers 2.In the famous British Army Commander story,which step probably did NOT go wrong in the communication chain? [答案]Conceiving. 3.What is Chinese whispers? [答案]A game to pass message around in a whisper. 4.Allocative failure does NOT happen when_________. [答案]the right information goes to the right place 5.According to the passage,which of the following cases does NOT belong to human failure? [答案]Increasing customer complaints. [短文]Working for Google is a dream of many,not just because of what this company has achieved in the last 15 years,but because of its enviable work culture.With about 37,000 employees in 40 countries,you might wonder how Google maintains a motivating work experience throughout its entire company. Working for Google comes with perks that most other organizations can't provide -- bowling alleys,free haircuts,gym memberships,and shuttles to and from work.The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products. Back when the company was just a start-up,co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at.Their idea was simple:creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company. It's less about the aspiration to be No.1 in the world,and more that we want our employees and future ones to love it here,because that's what's going to make us successful,said Karen May,the Vice President of people development at Google. Google also makes its employees want to work because managers provide tasks that are inspiring and challenging.Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose.This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs. Lastly,Google shows each employee just how important he or she is to the company.Each employee,regardless of her spot on the totem pole,has an influence on how Google performs. If you value people,and care about them as whole people,one thing you do is giving them a voice,and you really listen,May said. Google does just that by hosting employee forums every Friday,where they discuss the 20 most-asked questions.Employees have access to all company information,adding a sense of trust,and employees and leaders work together to solve problems. 操作提示:通过题目后的下拉选项框选择正确答案。 1.How would you describe Google? [答案]Large global enterprises 2.Which one does NOT belong to the methods that Google motivate its employees? [答案]Promoting the employee who has more influence on Google the higher job position. 3.Who founded Google? [答案]Larry Page and Sergey Brin 4.If you are a normal employee of Google,what could you do EXCEPT? [答案]Only work for the project you choose. 5.What is Google's secret to success? [答案]Valuing the happiness of its employees as much as innovating good products. 第三大题 阅读判断题 [短文]A strategic plan is not the end goal of the strategic planning process-it is the framework for successfully implementing a strategy.Until a strategic plan is put into effect,it has no real value.[内部资料] There are several keys to successful implementation.First,people directly involved in executing the strategy must be included in the planning process.Strategic planning is no longer a top-down directive.Without the input and feedback of the people responsible for executing on the strategy,a seemingly solid strategy is likely to fall apart when implementation is attempted. The next key to successful implementation is clearly communicating the strategy to the whole company.The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward,and not simply the leadership's latest idea.Without clear communication,employees lack a sense of ownership and clarity of purpose.When a strategy is not understood or embraced,it usually results in misunderstanding and uneven commitments to implementation. Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations.Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示:正确选T,错误选F。 1.The final goal of the strategic planning process is a strategic plan.[答案]F 2.A strategic plan is valuable if it is executed.[答案]T 3.There are four keys to successful implementation.[答案]F 4.A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.[答案]T 5.Leadership's idea determines all.[答案]F [短文]In competitive markets,leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction;greater employee satisfaction contributes to higher performance;higher performance impacts improved client outcomes;improved client outcomes contribute to service excellence.[内部资料] Positive work cultures are built overtime and need constant attention.Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team,encourages a positive workplace culture an disable to bring about cultural change. Workplace culture is made up of the shared attitudes,beliefs,behaviors,values and expectations that influence the way people work in the workplace.It is“the way we do things around here”. Some cultural aspects are understood by all and are obvious such as turning up for wok on time,while others maybe“unwritten rules”that are not so obvious for example how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also factors out of their control,such as slumps in global prices or a change in demand and supply.The company can,however,control how they respond to these factors. Those companies that do create positive workplace environments develop a reputation in their community as being‘good to work for' and have a competitive edge.Not only are these companies more able to attract and retain people,they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive,the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction.[答案]T 27.Positive cultures have a lot to do with leadership vision and values.[答案]T 28.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.[答案]F 29.In competitive markets,leaders are under more and more pressure to keep a positive work culture.[答案]T 30.Positive work culture can be built in a short period of time.[答案]F [短文]In competitive markets,leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction;greater employee satisfaction contributes to higher performance;higher performance impacts improved client outcomes;improved client outcomes contribute to service excellence.[2018年7月试题] Positive work cultures are built overtime and need constant attention.Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team,encourages a positive workplace culture an disable to bring about cultural change. Workplace culture is made up of the shared attitudes,beliefs,behaviors,values and expectations that influence the way people work in the workplace.It is“the way we do things around here”. Some cultural aspects are understood by all and are obvious such as turning up for wok on time,while others maybe“unwritten rules”that are not so obvious for example how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also factors out of their control,such as slumps in global prices or a change in demand and supply.The company can,however,control how they respond to these factors. Those companies that do create positive workplace environments develop a reputation in their community as being‘good to work for' and have a competitive edge.Not only are these companies more able to attract and retain people,they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive,the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction.[答案]T 27.Positive cultures have a lot to do with leadership vision and values.[答案]T 28.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.[答案]F 29.In competitive markets,leaders are under more and more pressure to keep a positive work culture.[答案]T 30.Positive work culture can be built in a short period of time.[答案]F [短文]In competitive markets,leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction;greater employee satisfaction contributes to higher performance;higher performance impacts improved client outcomes;improved client outcomes contribute to service excellence.[内部资料] Positive work cultures are built over time and need constant attention.Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team,encourages a positive workplace culture and is able to bring about cultural change. Workplace culture is made up of the shared attitudes,beliefs,behaviors,values and expectations that influence the way people work in the workplace.It is the way we do things around here. Some cultural aspects are understood by all and are obvious such as turning up for wok on time,while others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also factors out of their control,such as slumps in global prices or a change in demand and supply.The company can,however,control how they respond to these factors. Those companies that do create positive workplace environments develop a reputation in their community as being‘good to work for' and have a competitive edge.Not only are these companies more able to attract and retain people,they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive,the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 操作提示:正确选T,错误选F。 1.A positive work culture will give workers more satisfaction.[答案]T 2.Positive cultures have a lot to do with leadership vision and values.[答案]T 3.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.[答案]F 4.In competitive markets,leaders are under more and more pressure to keep a positive work culture.[答案]T 5.Positive work culture can be built in a short period of time.[答案]F [短文]It's important for a CEO to be passionate and enthusiastic,but there's a line of professionalism that must always be maintained.[内部资料] According to a report from the technology website Venture Beat,PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for. According to the website,part of the leaked letter reads: It's been brought to my attention that when testing paying with mobile at Cafe 17 last week,some of you refused to install the PayPal app,and others didn't even remember their PayPal passwords.That's unacceptable to me,and the rest of my team,everyone at PayPal should use our products where available.That's the only way we can make them better,and better. In closing,if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password,do yourself a favor,go and find something that will connect with your heart and mind elsewhere. While not obvious at first,the letter reveals a problem of morale and culture at PayPal.As an executive,you certainly want your employees to use and promote your products.However,when faced with a situation where staff isn't embracing what they make,you need to investigate the root of the problem -- not threaten. When faced with internal problems,good executives start by asking why.They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it.Sending out a one-sided note about the problem is not leading,it's retreating. Leadership starts by listening.Good executives need to get out among the staff and ask questions and listen without judgment or reaction.The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection.At the end of the day,if his employees have to be forced to use the app,how can he expect consumers to want to willingly pay to use it?Marcus should have focused on three questions: ●Why are you not using the app? ●What is it that we can do to ensure you use our app? ●What do you need from me? 操作提示:正确选T,错误选F。 1.A CEO only needs to be passionate and enthusiastic.[答案]F 2.It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.[答案]T 3.A one-sided note refers to the root of PayPal's problem.[答案]F 4.When faced with internal problems,good executives find the root of a problem in their executive team first.[答案]T 5.Good executives need to give feedback immediately when they are listening to the staff.[答案]F [短文]It's no secret that good leaders are also good communicators.Indeed,communication and leadership are inextricably tied.How can you galvanize,inspire or guide others if you don't communicate in a clear,credible and authentic way?Here are 5essential communication practices of effective leaders:[2021年1月试题] 1.Mind the say-do gap.Trust is the bedrock of effective leadership—your behavior is your single greatest mode of communication,and it must be congruent with what you say.If your actions don't align with your words,you a restoring up trouble for the future. 2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple,memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to say,lookout for technical jargon and avoid business speak,which add complexity.Say what you mean in as few words as possible. 3.Find your own voice.Use language that's distinctly your own;let your values come through in your communication.Correct use of language and grammar are important,of course,but don't become overly fixated on eloquence for eloquence's sake;concentrate on being distinct and real.People want real,people respect real,people follow real. 4.Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don't hide behind a computer and only interact with people electronically-see them face to face and voice to voice,and interact with them in a real,substantial way.In today's environment,where people are often burned out,it's important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that you're engaged and that you care about them and their work.5.Listen with your eyes as well as your ears.Effective communication is a two-way process,and good leaders know how to ask good questions,and then listen with both their eyes and their ears.Because you are in a position of authority,others maybe reluctant to express their real opinions to you directly.You won't always get direct feedback,so you need to also be able to read between the lines and look for the non-verbal cues. 26.Communication and leadership don't always go hand in hand.[答案]F 27.The say-do gap happens when people misunderstand their leader's intention.[答案]F 28.Using technical jargon makes a leader convincing.[答案]F 29.Communicating sincerely is always the best.[答案]T 30.Observation is as important as communication when you want to know what people really think.[答案]T [短文]It's no secret that good leaders are also good communicators.Indeed,communication and leadership are inextricably tied.How can you galvanize,inspire or guide others if you don't communicate in a clear,credible and authentic way?Here are 5essential communication practices of effective leaders:[2020年1月试题] 1.Mind the say-do gap.Trust is the bedrock of effective leadership-your behavior is your single greatest mode of communication,and it must be congruent with what you say.If your actions don't align with your words,you a restoring up trouble for the future. 2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple,memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to say,lookout for technical jargon and avoid business speak,which add complexity.Say what you mean in as few words as possible. 3.Find your own voice.Use language that's distinctly your own;let your values come through in your communication.Correct use of language and grammar are important,of course,but don't become overly fixated on eloquence for eloquence's sake;concentrate on being distinct and real.People want real,people respect real,people follow real. 4.Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don't hide behind a computer and only interact with people electronically-see them face to face and voice to voice,and interact with them in a real,substantial way.In today's environment,where people are often burned out,it's important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that you're engaged and that you care about them and their work.5.Listen with your eyes as well as your ears.Effective communication is a two-way process,and good leaders know how to ask good questions,and then listen with both their eyes and their ears.Because you are in a position of authority,others maybe reluctant to express their real opinions to you directly.You won't always get direct feedback,so you need to also be able to read between the lines and look for the non-verbal cues. 26.Communication and leadership don't always go hand in hand.[答案]F 27.The say-do gap happens when people misunderstand their leader's intention.[答案]F 28.Using technical jargon makes a leader convincing.[答案]F 29.Communicating sincerely is always the best.[答案]T 30.Observation is as important as communication when you want to know what people really think.[答案]T [短文]It's no secret that good leaders are also good communicators.Indeed,communication and leadership are inextricably tied.How can you galvanize,inspire or guide others if you don't communicate in a clear,credible and authentic way?Here are 5 essential communication practices of effective leaders:[2019年1月试题] (1)Mind the say-do gap.Trust is the bedrock of effective leadership一your behavior is your single greatest mode of communication,and it must be congruent with what you say.If your actions don't align with your words,you a restoring up trouble for the future. (2)Make the complex simple.Effective leaders distill complex thoughts and strategies into simple,memorable terms that colleagues and customers can grasp and act upon,The most important thing is to clarify what you want to say,lookout for technical jargon and avoid business speak,which add complexity.Say what you mean in as few words as possible. (3)Find your own voice.Use language that's distinctly your own;let your values come through in your communication,Correct use of language and grammar are important,of course,but don't become overly fixated on eloquence for eloquence's sake;concentrate on being distinct and real.People want real,people respect real,people follow real. (4)Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don't hide behind a computer and only interact with people electronically-see them face to face and voice to voice,and interact with them in a real,substantial way.In today's environment,where people are often burned out,it's important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that you're engaged and that you care about them and their work. (5)Listen with your eyes as well as your ears.Effective communication is a two-way process,and good leaders know how to ask good questions,and then listen with both their eyes and their ears.Because you are in a position of authority,others maybe reluctant to express their real opinions to you directly.You won't always get direct feedback,so you need to also be able to read between the lines and look for the non-verbal cues. 26.Communication and leadership don't always go hand in hand.[答案]F 27.The say-do gap happens when people misunderstand their leader's intention.[答案]F 28.Using technical jargon makes a leader convincing.[答案]F 29.Communicating sincerely is always the best.[答案]T 30.Observation is as important as communication when you want to know what people really think.[答案]T [短文]It's no secret that good leaders are also good communicators.Indeed,communication and leadership are inextricably tied.How can you galvanize,inspire or guide others if you don't communicate in a clear,credible and authentic way?Here are 5 essential communication practices of effective leaders:[2019年1月试题] 1.Mind the say-do gap.Trust is the bedrock of effective leadership-your behavior is your single greatest mode of communication,and it must be congruent with what you say.If your actions don't align with your words,you are storing up trouble for the future. 2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple,memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to say,look out for technical jargon and avoid business speak,which add complexity.Say what you mean in as few words as possible. 3.Find your own voice.Use language that's distinctly your own;let your values come through in your communication.Correct use of language and grammar are important,of course,but don't become overly fixated on eloquence for eloquence's sake;concentrate on being distinct and real.People want real,people respect real,people follow real. 4.Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don't hide behind a computer and only interact with people electronically-see them face to face and voice to voice,and interact with them in a real,substantial way.In today's environment,where people are often burned out,it's important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that you're engaged and that you care about them and their work. 5.Listen with your eyes as well as your ears.Effective communication is a two-way process,and good leaders know how to ask good questions,and then listen with both their eyes and their ears.Because you are in a position of authority,others may be reluctant to express their real opinions to you directly.You won't always get direct feedback,so you need to also be able to read between the lines and look for the non-verbal cues. 操作提示:正确选T,错误选F。 1.Communication and leadership don't always go hand in hand.[答案]F 2.The say-do gap happens when people misunderstand their leader's intention.[答案]F 3.Using technical jargon makes a leader convincing.[答案]F 4.Communicating sincerely is always the best.[答案]T 5.Observation is as important as communication when you want to know what people really think.[答案]T [短文]Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors:1) that Nokia was technically inferior to Apple,2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.[2019年7月试题] It has also been argued that it was none of the above.Nokia lost the smart phone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game. Based on the findings of an in-depth investigation and 76 interviews with top and middle managers,engineers and external experts,the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. The fear that froze the company came from two places.First,the company's top managers had a terrifying reputation.Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”.It was very difficult to tell them things they didn't want to hear.Secondly,top managers were afraid of the external environment and not meeting their quarterly targets,which also impacted how they treated middle managers. Top managers thus made middle managers afraid of disappointing them.Middle managers were told that they were not ambitious enough to meet top managers' goals. Fearing the reactions of top managers,middle managers remained silent or provided optimistic,filtered information.Thus,middle managers directly lied to top management. Worse,a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments. Beyond verbal pressure,top managers also applied pressure for faster performance in personnel selection.This led middle managers to over promise and under deliver.One middle manager told us that“you can get resources by promising something earlier,or promising a lot.It's sales work.” While modest fear might be healthy for motivation,abusing it can be like overusing a drug,which risks generating harmful side effects.To reduce this risk,leaders should coordinate with the varied emotions of the staff.Nokia's top managers should have encouraged safe dialogue,internal coordination and feedback to understand the true emotion in the organization. 26.Nokia lost the smart phone battle because its technology is not as good as that of Apple.[答案]F 27.Nokia's middle managers were frank to tell the truth,but the top ones didn't listen to them.[答案]F 28.Nokia's top managers were too moody to hear anything good but harsh.[答案]T 29.Middle managers in Nokia delivered results more than they promised earlier.[答案]F 30.Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.[答案]T [短文]Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors:1)that Nokia was technically inferior to Apple,2)that the company was complacent and,3)that its leaders didn't see the disruptive iPhone coming.[2019年7月试题] It has also been argued that it was none of the above.Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game. Based on the findings of an in-depth investigation and 76 interviews with top and middle managers,engineers and external experts,the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. The fear that froze the company came from two places.First,the company's top managers had a terrifying reputation.Some members of Nokia's board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs.It was very difficult to tell them things they didn't want to hear.Secondly,top managers were afraid of the external environment and not meeting their quarterly targets,which also impacted how they treated middle managers. Top managers thus made middle managers afraid of disappointing them.Middle managers were told that they were not ambitious enough to meet top managers' goals. Fearing the reactions of top managers,middle managers remained silent or provided optimistic,filtered information.Thus,middle managers directly lied to top management. Worse,a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments. Beyond verbal pressure,top managers also applied pressure for faster performance in personnel selection.This led middle managers to over promise and under deliver.One middle manager told us that you can get resources by promising something earlier,or promising a lot.It's sales work. While modest fear might be healthy for motivation,abusing it can be like overusing a drug,which risks generating harmful side effects.To reduce this risk,leaders should coordinate with the varied emotions of the staff.Nokia's top managers should have encouraged safe dialogue,internal coordination and feedback to understand the true emotion in the organization. 操作提示:正确选T,错误选F。 1.Nokia lost the smartphone battle because its technology is not as good as that of Apple.[答案]F 2.Nokia's middle managers were frank to tell the truth,but the top ones didn't listen to them.[答案]F 3.Nokia's top managers were too moody to hear anything good but harsh.[答案]T 4.Middle managers in Nokia delivered results more than they promised earlier.[答案]F 5.Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.[答案]T [短文]Performance management aims to acknowledge employee achievements,support their personal and professional development,and motivate and empower them to perform their work effectively.Performance management helps employees to develop their understanding,knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction.It is a vital part of any quality human resource system.[内部资料] Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will,if implemented well,enable high performance which will define enterprise and personal success.Using performance management processes,an enterprise can be better placed to meet competitive challenges.This is done by: ●identifying the critical positions ●determining the most important competencies for those positions ●providing the education,training and feedback required by employees ●holding each person accountable for their results The key to the performance management process is‘performance appraisal'.Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards.It is a systematic process of feedback on an employee's work performance,and agreement to future training plans,job goals and job aspirations. To be effective,a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals.Units of competency provide a very effective tool for setting benchmarks or criteria for work performance.The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示:正确选T,错误选F。 1.Performance management is a very important part of any quality human resource system.[答案]T 2.The aim of performance management is to punish the unqualified employees.[答案]F 3.An enterprise can be better placed to meet competitive challenges by providing the education,training and feedback required by employees,for example.[答案]T 4.Every enterprise can expect high performance from each employee.[答案]F 5.Performance management is also called performance appraisal.[答案]F [短文]When Jack Welch,the Chairman and CEO at General Electric(GE)retired in 2001,he could look back at a very successful career.He became CEOin1981at the age of 45.At that time,GE had a very complex organizational structure with considerably bureaucratic rules.[2020年7月试题] One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areas.If this was not the case,managers had the options of fixing the problem,selling their particular business,or closing it.In an effort to streamline the organization,Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers.One such program was the Work-Out(群策群力).Groups of managers were assembled to share their views openly in three一day sessions.At the beginning of the meetings,the superior presented the challenges for his or her organizational unit.Then the superior had to leave,requesting the groups to find solutions to the problems.Facilitators(会议主持人)helped these discussions.On the last day,the superior was presented with proposed solutions.He or she then had three choices:to accept the proposal,not to accept it,or to collect more information.This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices.The aim was to learn from other companies how they obtained customer satisfaction,how they related to their suppliers,and in what ways they developed new products.This helped the GE people to focus on the processes in their operations that would improve the company's performance. Jack Welch was personally involved in developing managers at GE's training center in Crotonville.Leaders,Welch suggested,are not only those who achieve results but also those who share the values of the company. 26.Jack Welch retired at the age of 65.[答案]T 27.Jack Welch insisted that each of the businesses should beat least number 3in their respective area.[答案]F 28.If the business could not meet Welch's change requirements,its manager had 3choices.[答案]T 29.The restructuring went before changing the organizational culture and the managerial styles of GE's managers.[答案]T 30.The Work Outlasted a week.[答案]F [短文]When Jack Welch,the Chairman and CEO at General Electric(GE) retired in 2001,he could look back at a very successful career.He became CEOin1981at the age of 45.At that time,GE had a very complex organizational structure with considerably bureaucratic rules.[2018年1月试题] One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areas.If this was not the case,managers had the options of fixing the problem,selling their particular business,or closing it.In an effort to streamline the organization,Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers.One such program was the Work-Out(群策群力). Groups of managers were assembled to share their views openly in three-day sessions.At the beginning of the meetings,the superior presented the challenges for his or her organizational unit.Then the superior had to leave,requesting the groups to find solutions to the problems.Facilitators(会议主持人) helped these discussions.On the last day,the superior was presented with proposed solutions.He or she then had three choices:to accept the proposal,not to accept it,or to collect more information.This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices.The aim was to learn from other companies how they obtained customer satisfaction,how they related to their suppliers,and in what ways they developed new products.This helped the GE people to focus on the processes in their operations that would improve the company's performance. Jack Welch was personally involved in developing managers at GE's training center in Crotonville.Leaders,Welch suggested,are not only those who achieve results but also those who share the values of the company. 26.Jack Welch retired at the age of 65.[答案]T 27.Jack Welch insisted that each of the businesses should beat least number 3in their respective area.[答案]F 28.If the business could not meet Welch's change requirements,its manager had 3 choices.[答案]T 29.The restructuring went before changing the organizational culture and the managerial styles of GE's managers.[答案]T 30.The Work Outlasted a week.[答案]F [短文]When Jack Welch,the Chairman and CEO at General Electric(GE)retired in 2001,he could look back at a very successful career.He became CEOin1981at the age of 45.At that time,GE had a very complex organizational structure with considerably bureaucratic rules.[2018年1月试题] One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas.If this was not the case,managers had the options of fixing the problem,selling their particular business,or closing it.In an effort to streamline the organization,Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers.One such program was the Work-Out(群策群力).Groups of managers were assembled to share their views openly in three-day sessions.At the beginning of the meetings,the superior presented the challenges for his or her organizational unit.Then the superior had to leave,requesting the groups to find solutions to the problems.Facilitators(会议主持人)helped these discussions.On the last day,the superior was presented with proposed solutions.He or she then had three choices: to accept the proposal,not to accept it,or to collect more information.This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices.The aim was to learn from other companies how they obtained customer satisfaction,how they related to their suppliers,and in what ways they developed new products.This helped the GE people to focus on the processes in their operations that would improve the company's performance. Jack Welch was personally involved in developing managers at GE's training center in Crotonville.Leaders,Welch suggested,are not only those who achieve results but also those who share the values of the company. 操作提示:正确选T,错误选F。 1.Jack Welch retired at the age of 65.[答案]T 2.Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.[答案]F 3.If the business could not meet Welch's change requirements,its manager had 3choices.[答案]T 4.The restructuring went before changing the organizational culture and the managerial styles of GE's managers.[答案]T 5.The Work Out lasted a week.[答案]F [短文]When you think of team building,do you immediately picture your group off at a resort playing games or hanging from ropes?Traditionally,many organizations approach team building in this way but,then,they wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact long-term beliefs and actions back at work.[2021年7月试题] I'm not averse to retreats,planning sessions,seminars and team building activities-in fact I lead them-but they have to form part of a much larger teamwork effort.You will not build teamwork by“retreating”as a group for a couple of days each year,instead you need to think of team building as something you do every single day. ●Form teams to solve real work issues and to improve real work processes.Provide training in systematic methods so the team expends its energy on the project,not on trying to workout how to work together as a team to approach the problem. ●Hold department meetings to review projects and progress,to obtain broad input,and to coordinate shared work processes.If there is friction between team members,examine the work processes they mutually own-the problem is not usually their personalities;instead,it is often the fact that the team members haven't agreed on how they will deliver a product or service,or the steps required to get something done. ●Build fun and shared occasions into the organization's agenda-hold potluck lunches,take the team to a sporting event,sponsor dinner sat a local restaurant,go hiking or go to an amusement park.Hold a monthly company meeting,sponsor sports teams and encourage cheering team fans. ●Use icebreakers and teamwork exercises at meetings-these help team members get to know each other,share details about each other's lives,and have a laugh together. ●Celebrate team successes publicly.There are many ways you could do this,for instance by buying everyone the same T-shirt or hat,putting team member names in a draw for company merchandise and gift certificates.The only thing limiting you is your imagination. If you do the types of teamwork building listed above,you'll be amazed at the progress you will make in creating a teamwork culture,a culture that enables individuals to contribute more than they ever thought possible-together. 26.Team building event is traditionally related to playing games at resort.[答案]T 27.The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building.[答案]F 28.“Retreat”in the first paragraph means withdrawal of troops after a defeat.[答案]F 29.Ice breaking motivates team members to compete with each other.[答案]F 30.A good teamwork culture enables individuals to make more efforts together.[答案]T [短文]When you think of team building,do you immediately picture your group off at a resort playing games or hanging from ropes?Traditionally,many organizations approach team building in this way but,then,they wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact long-term beliefs and actions back at work.[内部资料] I'm not averse to retreats,planning sessions,seminars and team building activities-in fact I lead them-but they have to form part of a much larger teamwork effort.You will not build teamwork by retreating as a group for a couple of days each year,instead you need to think of team building as something you do every single day. ●Form teams to solve real work issues and to improve real work processes.Provide training in systematic methods so the team expends its energy on the project,not on trying to work out how to work together as a team to approach the problem. ●Hold department meetings to review projects and progress,to obtain broad input,and to coordinate shared work processes.If there is friction between team members,examine the work processes they mutually own-the problem is not usually their personalities;instead,it is often the fact that the team members haven't agreed on how they will deliver a product or service,or the steps required to get something done. ●Build fun and shared occasions into the organization's agenda-hold pot luck lunches,take the team to a sporting event,sponsor dinners at a local restaurant,go hiking or go to an amusement park.Hold a monthly company meeting,sponsor sports teams and encourage cheering team fans. ●Use ice breakers and teamwork exercises at meetings-these help team members get to know each other,share details about each others lives,and have a laugh together. ●Celebrate team successes publicly.There are many ways you could do this,for instance by buying everyone the same T-shirt or hat,putting team member names in a draw for company merchandise and gift certificates.The only thing limiting you is your imagination. If you do the types of teamwork building listed above,you'll be amazed at the progress you will make in creating a teamwork culture,a culture that enables individuals to contribute more than they ever thought possible-together. 操作提示:正确选T,错误选F。 1.Team building event is traditionally related to playing games at resort.[答案]T 2.The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.[答案]F 3.Retreat in the first paragraph means withdrawal of troops after a defeat.[答案]F 4.Ice breaking motivates team members compete with each other.[答案]F 5.A good teamwork culture enables individuals make more efforts together.[答案]T 第四大题 写作题 根据要求写作文--[理想的职业]。 [作文一]Write a composition with at least 100 words on My Dream Job.Your writing should include the followings.[2021年7月试题] (1)position:customer service representative. (2)ability:communication and customer service skills. (3)reason:an expert in the product line and strong relationships with customers. 备注翻译: 在“我理想的职业”上写一篇至少 100 字的作文。您的作品应包括以下内容。 (1)职位:客服代表。 (2)能力:沟通和客户服务能力。 (3)原因:产品线专家,与客户关系密切。 参考答案: Everyone has an ideal career in mind.My ideal career is to be a qualified customer service representative. First of all,I have multi-dimensional abilities such as active listening,verbal expression,and interpersonal skills; Secondly,I am good at having a clear understanding of myself,others,and the situation in the process of communication,clarifying my communication goals,and being good at understanding the thoughts and feelings of others; Third,I have certain professional skills.As a customer service officer,I can send the technology to users after the company's products are sold,so as to better serve the society. [作文二]Write a composition with at least 100 words on My Dream Job.[2019年1月试题] 备注翻译: 在“我理想的职业”上写一篇至少 100 字的作文。 参考答案: I want to be a teacher since I was a child.When I was in primary school,I was very admire the position of teacher.They are knowledgeable just seems that there is nothing they don't know.They treat us just like their children.They care about our study,life and health.Since then,I have made my mine to be a teacher in the future.I would like to be a kind and knowledgeable per on like my teacher.So,being a teacher is my dream.I will try my best to study well to reach my dream. 根据要求写作文--[职场文化]。 [作文一]Write at least 120 words about an event caused by different understandings of the workplace culture.You may need to include the 5Ws and 1H elements.(Who/When/Where/Why/What and How).[2021年1月试题] 备注翻译: 写至少 120 字的关于因对职场文化的不同理解而引起的事件。 您可能需要包括 5W 和 1H 元素。(谁/何时/何地/为什么/什么和如何)。 参考答案: In Chinese and Western workplace cultures,the understanding of work is significantly different.Foreign companies generally believe that hiring an employee is to work for him and earn money for himself,so treat employees well;while Chinese bosses generally think,“I hire someone and take my salary,so I have to listen to me.,work for me.” This different understanding of the nature of work may lead to completely different work attitudes for employees at work. [作文二]Write at least 100 words about an event caused by different understandings of the workplace culture.You may need to include the 5Ws and 1H elements.(/who/when/where why/what and how).[2020年7月试题] 备注翻译: 写至少 120 字的关于因对职场文化的不同理解而引起的事件。 您可能需要包括 5W 和 1H 元素。(谁/何时/何地/为什么/什么和如何)。 参考答案: In company workplace culture,there is a big difference between Chinese and Westerners in terms of communicative language.Chinese people mostly use “Have you eaten?”,“Where are you going?” and so on when meeting each other every day,which reflects a kind of intimacy between people.But for Westerners,this way of greeting will make the other party feel sudden,embarrassed,and even unpleasant,because Westerners will understand this kind of questioning as a kind of “interrogation”,and feel that the other party is asking about their private life.If you don't understand this difference between Eastern and Western cultures,unnecessary contradictions will arise. [作文三]Write at least 100 words about an event caused by different understandings of the workplace culture.You may need to include the 5Ws and 1H elements.[2018年1月试题] 备注翻译: 写下至少 100 字的关于因对职场文化的不同理解而引起的事件。 您可能需要包括 5Ws 和 1H 元素。 参考答案: There is a big difference between Chinese and Western workplace cultures regarding salary increases.The topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplace.In this regard,foreign companies are more open.They can treat the raise as a non-emotional thing,and have a calm discussion on the desk,while Chinese bosses,first of all,they usually don't take the initiative to raise their salary,and if you say a raise,they are likely to If the boss is disgusted,he will consider: Do you not want to do it anymore. 根据要求写作文--[描述一个事件]。 [作文一]Write at least 100 words about an event based on the following information.You may need the 5Ws and l H elements.(/who/when/ where why/ what and how)[2020年1月试题] 备注翻译: 根据以下信息,写出至少 100 个单词来描述一个事件。 您可能需要 5Ws 和 l H 元素。(/谁/何时/在哪里为什么/什么和如何) Titanic 31 May 1911 She was launched The largest ship afloat; with a gross tonnage of 46,328tons 10 April 1912 maiden voyage from Southampton to New York At 11:40p.m. on Sunday 14 April 1912 hit an iceberg; badly damaged 2227 passengers and crew onboard At 2:20a.m. on Monday 15 April 1912 sank 1522 were drowned; 705 escaped At dawn on 15 April 1912 Some of the survivors were picked up The Cunard liner Carpathia heard the wireless distress calls 参考答案: Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York,(via Cherbourg and Queenstown,)on 10 April 1912.With a gross tonnage of 46,328 tons,she was the largest ship afloat;(882 feet long,92 feet wide,8 decks rising to the height of an 11-storey building.) Four days and seventeen hours after the voyage began,at 11 : 40 p.m.on Sunday 14 April,she hit an iceberg and was badly damaged.Two hours and forty minutes later she sank.Of the 2227 passengers and crew,705 escaped in twenty lifeboats and rafts;including her master,Captain Edward Smith.At dawn on 15 April the Cunard liner Carpathia,having heard the Titanic's wireless distress calls 5 8 miles away,arrived at the scene and began picking up survivors. [作文二]Write at least 100 words about an event based on the following information.You may need the 5Ws and l H elements.(/who/when/ where why/ what and how)[2019年7月试题] 备注翻译: 根据以下信息,写出至少 100 个单词来描述一个事件。 您可能需要 5Ws 和 l H 元素。 (/谁/何时/在哪里为什么/什么和如何) Titanic 31 May 1911 She was launched The largest ship afloat; with a gross tonnage of 46,328tons 10 April 1912 maiden voyage from Southampton to New York At 11:40p.m. on Sunday 14 April 1912 hit an iceberg; badly damaged 2227 passengers and crew onboard At 2:20a.m. on Monday 15 April 1912 sank 1522 were drowned; 705 escaped At dawn on 15 April 1912 Some of the survivors were picked up The Cunard liner Carpathia heard the wireless distress calls 参考答案: Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York,(via Cherbourg and Queenstown,)on 10 April 1912.With a gross tonnage of 46,328 tons,she was the largest ship afloat;(882 feet long,92 feet wide,8 decks rising to the height of an 11-storey building.) Four days and seventeen hours after the voyage began,at 11:40 p.m.on Sunday 14 April,she hit an iceberg and was badly damaged.Two hours and forty minutes later she sank.Of the 2227 passengers and crew,705 escaped in twenty lifeboats and rafts;including her master,Captain Edward Smith.At dawn on 15 April the Cunard liner Carpathia,having heard the Titanic's wireless distress calls 5 8 miles away,arrived at the scene and began picking up survivors. 根据要求写作文--[制定会议日程安排]。 [作文一]根据要求写作文。了解会议日程的主要内容,根据所给信息制定会议日程安排。[2020年9月试题] The structure of a meeting agenda: (1)Title of the meeting (2)Time of the meeting (3)Place of the meeting (4)People who will attend the meeting (5)Events in time sequence 09:00 09:40 10:05 10:20 12:00 Sofitel JinJiang Oriental Hotel Arrival,registration,picking up meeting kits Exhibitor Day One The First Participants Meeting of Expo(exposition) ,2010,Shanghai,China Report on the organizational structure and preparatory progress of Expo Tea break(15m.) (2F Entrance) Wednesday,Oct.20,2008 Watching Expo image video/film(10m.) Work lunch(buffet) Meeting Agenda The First Participants Meeting of Expo(exposition) ,2010,Shanghai,China Wednesday,Oct.20,2008 Day One Sofitel Jin Jiang Oriental Hotel Exhibitor 09:00 Arrival,registration,picking up meeting kits 09:40 Watching Expo image video/film(10m) 10:05 Tea break(15m) (2F Entrance) 10:20 Report on the organizational structure and preparatory progress of Expo 12:00 Work lunch(buffet) 根据要求写作文--[工作计划]。 根据所给信息求,完成工作计划。[2018年7月试题] Make an action plan based on the following hints of steps. A.Identify wasteful usage. B.Identify person(s)or department(s)with highest supply usage. C.Perform audit(审计;审核)of supply costs for last 24 hours. D.Perform audit of supply usage for last 24 hours. E.Shop(解聘,辞退)suppliers. F.Negotiate new supply rates. G.Create standard supply list and utilization controls. H.Evaluate supplier agreements. Objective Priority Action Steps Jack Brown September 15 Completed Reduce Office Supply costs by 10% by the end of the 4th quarter. (1) Mike Jones September 15 Completed (2) Mike Jones October 1 Completed (3) Jack/Mike October 30 Completed (4) Jack November 15 In Process (5) Jack November 15 In Process (6) Jack December 15 In Process (7) Jack/Mike Mike January 15 Not started (8) Jack Brown September 15 Completed 参考答案: Objective Priority Action Steps Jack Brown September 15 Completed Reduce Office Supply costs by 10% by the end of the 4th quarter. (1) C Mike Jones September 15 Completed (2) D Mike Jones October 1 Completed (3) B Jack/Mike October 30 Completed (4) A Jack November 15 In Process (5) H Jack November 15 In Process (6) E Jack December 15 In Process (7) F Jack/Mike Mike January 15 Not started (8) G Jack Brown September 15 Completed 本文档由香当网(https://www.xiangdang.net)用户上传

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