3938国开电专科理英语2期末考试第三题阅读理解判断题库
[考试珍藏版]
说明：更新2021年7月试题根试题首字母音序查找试题答案
[试题]An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● CHAIRMAN’S LETTER
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
1 An annual report of a company provides some information about its business performance for certain people [答案]T
2 People can know everything of the company from the annual report [答案]F
3 An annual report usually includes chairman’s letter financial statements and operation analysis [答案]T
4 A chairman’s letter should include the strategic direction moving forward [答案]T
5 This passage is mainly about the main parts of an annual report [答案]T
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long As you prepare cross training plans you need to consider
both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees[答案]T
28 Cross training can apply to almost any position and almost any industry[答案]T
29 Not all employees are suitable to be cross trained[答案]T
30 You can decide which employees to be cross trained according to their age[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees [答案]T
28 Cross training can apply to almost any position and almost any industry [答案]T
29 When you prepare cross training plans the only consideration is the company benefits [答案]F
30 You can decide which employees to be cross trained according to their age [答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A’s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the
employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked or didn’t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefullyselect the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different company[答案]F
2 Cross training is beneficial not only for managers but also for employees[答案]T
3 Cross training can apply to almost any position and almost any industry[答案]T
4 Not all employees are suitable to be cross trained[答案]T
5 You can decide which employees to be cross trained according to their age[答案]F
[试题]Good communication skills are the key to success in lifework and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contact which shows confidence Then pay attention to your body language (3)Listen After you＇ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate(2)Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself up to better relationshipsmore career opportunities and increased selfconfidence Moreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals
26 A message must be understoodinterpreted or delivered correctly with communication[答案]F
27 When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand others the better your ability to communicate[答案]F
29 Before stating your opinions you＇d better let the speaker finish his or her talking first[答案]T
30 Don＇t argue or debate with others if you feel angry or displeased[答案]T
[试题]GOOD COMMUNICATION SKILLS KEY TO ANY SUCCESS
Good communication skills are the key to success in life work and relationships Without effective communication a message can turn into error misunderstanding frustration or even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1 Know what to say
Understand clearly the purpose and intent of your message
2 Know how to say
Begin by making eye contact which shows confidence Then pay attention to your body language
3 Listen
After you’ve finished talking you should stop listen and look for feedback and clues of comprehension
4 Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1 The better you are able to express yourself the better your ability to communicate
2 Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
3 Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding
4 Avoid trying to communicate when in an emotional state Take time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationships more career opportunities and increased selfconfidence Moreover you reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1 A message must be understood interpreted or delivered correctly with communication[答案]F
2 When you talk with others you can pay little attention to your body language[答案]F
3 The better you are able to understand others the better your ability to communicate[答案]F
4 Before stating your opinions you’d better let the speaker finish his or her talking first[答案]T
5 Don’t argue or debate with others if you feel angry or displeased[答案]T
[试题]Feedback from your customers is very important The more information you have from themthe more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For example you can act as one of the customers in a wheelchair and see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costlyof your customer feedback sources Their communication with the customers will become important information for improving customer care You may deliver the best service in the world But if it is not what people wantyou＇re wasting your time Implement onetwothree or all of the above techniques and your service and product will improve overnight
26 Hotel customers and hotel staff think the same about breakfast[答案]F
27 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28 It＇s not necessary to know about the customers’ needs and preferences[答案]F
29 Questionnaires are useful in getting feedback from customers[答案]T
30 Frontline staff have nothing to do with improving customer service[答案]F
[试题]Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
1 Hotel customers and hotel staff think the same about breakfast[答案]F
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
3 It’s not necessary to know about the customers’ needs and preferences[答案]F
4 Questionnaires are useful in getting feedback from customers[答案]T
5 Frontline staff have nothing to do with improving customer service[答案]F
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hirehoweverpays you back in employee productivitysuccessful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentialsskills and experience are actually possessed by your candidate
26 Hiring the wrong employee is expensivecostly to a company and time consuming[答案]T
27 A company has to spend a lot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30 Work experience is one of the primary things for an employer to verify in background checking[答案]T
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hire however pays you back in employee productivity successful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to
find out if the candidate is a strong fit to your business By using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentials skills and experience are actually possessed by your candidate
1 Hiring the wrong employee is expensive costly to a company and time consuming[答案]T
2 A company has to spend a lot of money hiring a right employee[答案]F
3 An advertisement with a clear target will make all candidates lose courage[答案]F
4 Well designed interview questions can help you know more about the candidates[答案]T
5 Work experience is one of the primary things for an employer to verify in background checking[答案]T
[试题]If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selective If you include everything the annual report becomes cluttered with information You should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇s great if you produce a full color publication with lots of nice photography Of courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇d like your readers to do once they＇ve read it such as donate purchase services etc
26 Before writing the report you should gather all the work you have done over the past year[答案]T
27 The contents of the report should be selective[答案]T
28 The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
[试题]One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rows but pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quietersaid WuWhat＇s more we can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselves
This was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands more but I＇m sure it is helpful added Zhang Ming
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement [答案]T
27 The school made the reform in order to offer students more seats to study [答案]F
28 The reform has demanded more from teachers [答案]T
29 Wu Liang and her classmates like the new classroom arrangement [答案]F
30 The best title of this passage maybe New Look in Class[答案]T
[试题]QUESTIONNAIRES： ADVANTAGES &：DISADVANTAGES
Every coin has two sides and questionnaires are no different With questionnaires the advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviews questionnaires are cheaper forcollecting data from a large number of respondents Also questionnaires are easy to analyze and computer software can easily complete data entry and make tables for nearly all surveys Questionnaires are familiar to most people as nearly everyone has had some experience completing one Questionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results Another disadvantage is they provide little flexibility for the respondents What’s more many times the respondent is not the same person you sent thequestionnaire to Finally questionnaires are not suitable for some people For example a survey to a group of poorly educated people might not work because of reading problems
1 The advantages of questionnaire are more than disadvantages[答案]T
2 Questionnaire is the cheapest way for collecting data from respondents[答案]F
3 Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
4 Questionnaire is suitable for everyone[答案]F
5 The respondent is usually the same person you sent the questionnaire to[答案]T
[试题]Sixteen years ago I learned this lesson in the back of a New York City taxicab Here＇s what happened I hopped in a taxi and we took off for Grand Central Station We were driving in the right lane when all of a sudden a black car jumped out of a parking space right in front of us My taxi driver slammed on his brakes
skidded and missed the other car＇s back end by just inches
The driver of the other car who almost caused a big accident started yelling bad words at us My taxi driver just smiled and waved at the guy And I mean he was friendly SoI saidWhy did you just do that This guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucks They runaround full of garbage full of frustration full of anger and full of disappointment As their garbage piles up they need a place to dump it And if you let them they＇ll dump it on you When someone wants to dump on you don＇t take it personally You just smile wave wish them well and move on You＇ll be happy with what you did
I started thinking how often do I let Garbage Trucks run right over me And how often do I take their garbage and spread it to other people at work at home or on the streets It was that day I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their day What about you If you let more garbage trucks pass you by you＇ll be happier Life＇s too short to wakeup in the morning with regrets SoLove the people who treat you right Forget about the ones who don＇t
26 One day the taxi almost hit another car[答案]T
27 The author dumped some garbage in front of his car[答案]F
28 Many people like to drive garbage trucks[答案]T
29 The author used to have a lot of money[答案]F
30 If peopledump garbageon you try your best to persuade them not to do that again[答案]F
[试题]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1– Get experience and volunteer your time in different event services There are so many aspects of events including working for a graduation event a sports competition volunteering for nonprofits and working for an established event planner Your longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativity marketing public relations and more
STEP 2 – Move into a position with some responsibility Instead of just volunteering become the fundraising chair for a nonprofit become a catering manager or take on a leadplanning role at an event planning company
STEP 3 – Are you familiar with the saying it’s not what you know but who you know？ In event planning networking is key Wherever you go collect contact information for the people you meet
STEP 4– Create an event album Showcase your work with photos booklets and invitations of the events you’ve worked on Organize each piece in a book to easily present your experience and event stories Most people are visual so paint the picture for them
STEP 5 – While you’re gaining valuable event planning experience you can also become a certified event planner Join some training and try to get planner certification from some institutions It’s also helpful to keep up with industry trends and establish contacts within the industry
1 You can plan a success event if you have experience[答案]F
2 You will move into a position with some responsibility only through volunteering[答案]F
3 Networking is the key to event planning[答案]T
4 Create an event album means taking photos in the event[答案]F
5 You can become a certified event planner as well when you gain valuable event planning experience[答案]T
[试题]Xiaoyan
I thought you’d like to know what has happened to your report about improving the websiteLast week I had a meeting with the designers I gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functions as you suggested so that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Paris conference and would like to talk to you about that There are some things I can do myself but I would like your help with some technical aspects I must get some slides made too and would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning？
David
1 David had a meeting with the designers yesterday[答案]F
2 David had made the icons larger[答案]F
3 The speed of access has been made quicker[答案]F
4 David is going to make a presentation in Paris[答案]T
5 David would like some help from Xiaoyan[答案]T
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[考试珍藏版]
说明：更新2021年7月试题根试题首字母音序查找试题答案
[试题]An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● CHAIRMAN’S LETTER
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
1 An annual report of a company provides some information about its business performance for certain people [答案]T
2 People can know everything of the company from the annual report [答案]F
3 An annual report usually includes chairman’s letter financial statements and operation analysis [答案]T
4 A chairman’s letter should include the strategic direction moving forward [答案]T
5 This passage is mainly about the main parts of an annual report [答案]T
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long As you prepare cross training plans you need to consider
both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees[答案]T
28 Cross training can apply to almost any position and almost any industry[答案]T
29 Not all employees are suitable to be cross trained[答案]T
30 You can decide which employees to be cross trained according to their age[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees [答案]T
28 Cross training can apply to almost any position and almost any industry [答案]T
29 When you prepare cross training plans the only consideration is the company benefits [答案]F
30 You can decide which employees to be cross trained according to their age [答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A’s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the
employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked or didn’t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefullyselect the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different company[答案]F
2 Cross training is beneficial not only for managers but also for employees[答案]T
3 Cross training can apply to almost any position and almost any industry[答案]T
4 Not all employees are suitable to be cross trained[答案]T
5 You can decide which employees to be cross trained according to their age[答案]F
[试题]Good communication skills are the key to success in lifework and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contact which shows confidence Then pay attention to your body language (3)Listen After you＇ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate(2)Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself up to better relationshipsmore career opportunities and increased selfconfidence Moreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals
26 A message must be understoodinterpreted or delivered correctly with communication[答案]F
27 When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand others the better your ability to communicate[答案]F
29 Before stating your opinions you＇d better let the speaker finish his or her talking first[答案]T
30 Don＇t argue or debate with others if you feel angry or displeased[答案]T
[试题]GOOD COMMUNICATION SKILLS KEY TO ANY SUCCESS
Good communication skills are the key to success in life work and relationships Without effective communication a message can turn into error misunderstanding frustration or even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1 Know what to say
Understand clearly the purpose and intent of your message
2 Know how to say
Begin by making eye contact which shows confidence Then pay attention to your body language
3 Listen
After you’ve finished talking you should stop listen and look for feedback and clues of comprehension
4 Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1 The better you are able to express yourself the better your ability to communicate
2 Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
3 Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding
4 Avoid trying to communicate when in an emotional state Take time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationships more career opportunities and increased selfconfidence Moreover you reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1 A message must be understood interpreted or delivered correctly with communication[答案]F
2 When you talk with others you can pay little attention to your body language[答案]F
3 The better you are able to understand others the better your ability to communicate[答案]F
4 Before stating your opinions you’d better let the speaker finish his or her talking first[答案]T
5 Don’t argue or debate with others if you feel angry or displeased[答案]T
[试题]Feedback from your customers is very important The more information you have from themthe more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For example you can act as one of the customers in a wheelchair and see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costlyof your customer feedback sources Their communication with the customers will become important information for improving customer care You may deliver the best service in the world But if it is not what people wantyou＇re wasting your time Implement onetwothree or all of the above techniques and your service and product will improve overnight
26 Hotel customers and hotel staff think the same about breakfast[答案]F
27 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28 It＇s not necessary to know about the customers’ needs and preferences[答案]F
29 Questionnaires are useful in getting feedback from customers[答案]T
30 Frontline staff have nothing to do with improving customer service[答案]F
[试题]Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
1 Hotel customers and hotel staff think the same about breakfast[答案]F
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
3 It’s not necessary to know about the customers’ needs and preferences[答案]F
4 Questionnaires are useful in getting feedback from customers[答案]T
5 Frontline staff have nothing to do with improving customer service[答案]F
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hirehoweverpays you back in employee productivitysuccessful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentialsskills and experience are actually possessed by your candidate
26 Hiring the wrong employee is expensivecostly to a company and time consuming[答案]T
27 A company has to spend a lot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30 Work experience is one of the primary things for an employer to verify in background checking[答案]T
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hire however pays you back in employee productivity successful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to
find out if the candidate is a strong fit to your business By using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentials skills and experience are actually possessed by your candidate
1 Hiring the wrong employee is expensive costly to a company and time consuming[答案]T
2 A company has to spend a lot of money hiring a right employee[答案]F
3 An advertisement with a clear target will make all candidates lose courage[答案]F
4 Well designed interview questions can help you know more about the candidates[答案]T
5 Work experience is one of the primary things for an employer to verify in background checking[答案]T
[试题]If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selective If you include everything the annual report becomes cluttered with information You should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇s great if you produce a full color publication with lots of nice photography Of courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇d like your readers to do once they＇ve read it such as donate purchase services etc
26 Before writing the report you should gather all the work you have done over the past year[答案]T
27 The contents of the report should be selective[答案]T
28 The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
[试题]One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rows but pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quietersaid WuWhat＇s more we can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselves
This was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands more but I＇m sure it is helpful added Zhang Ming
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement [答案]T
27 The school made the reform in order to offer students more seats to study [答案]F
28 The reform has demanded more from teachers [答案]T
29 Wu Liang and her classmates like the new classroom arrangement [答案]F
30 The best title of this passage maybe New Look in Class[答案]T
[试题]QUESTIONNAIRES： ADVANTAGES &：DISADVANTAGES
Every coin has two sides and questionnaires are no different With questionnaires the advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviews questionnaires are cheaper forcollecting data from a large number of respondents Also questionnaires are easy to analyze and computer software can easily complete data entry and make tables for nearly all surveys Questionnaires are familiar to most people as nearly everyone has had some experience completing one Questionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results Another disadvantage is they provide little flexibility for the respondents What’s more many times the respondent is not the same person you sent thequestionnaire to Finally questionnaires are not suitable for some people For example a survey to a group of poorly educated people might not work because of reading problems
1 The advantages of questionnaire are more than disadvantages[答案]T
2 Questionnaire is the cheapest way for collecting data from respondents[答案]F
3 Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
4 Questionnaire is suitable for everyone[答案]F
5 The respondent is usually the same person you sent the questionnaire to[答案]T
[试题]Sixteen years ago I learned this lesson in the back of a New York City taxicab Here＇s what happened I hopped in a taxi and we took off for Grand Central Station We were driving in the right lane when all of a sudden a black car jumped out of a parking space right in front of us My taxi driver slammed on his brakes
skidded and missed the other car＇s back end by just inches
The driver of the other car who almost caused a big accident started yelling bad words at us My taxi driver just smiled and waved at the guy And I mean he was friendly SoI saidWhy did you just do that This guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucks They runaround full of garbage full of frustration full of anger and full of disappointment As their garbage piles up they need a place to dump it And if you let them they＇ll dump it on you When someone wants to dump on you don＇t take it personally You just smile wave wish them well and move on You＇ll be happy with what you did
I started thinking how often do I let Garbage Trucks run right over me And how often do I take their garbage and spread it to other people at work at home or on the streets It was that day I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their day What about you If you let more garbage trucks pass you by you＇ll be happier Life＇s too short to wakeup in the morning with regrets SoLove the people who treat you right Forget about the ones who don＇t
26 One day the taxi almost hit another car[答案]T
27 The author dumped some garbage in front of his car[答案]F
28 Many people like to drive garbage trucks[答案]T
29 The author used to have a lot of money[答案]F
30 If peopledump garbageon you try your best to persuade them not to do that again[答案]F
[试题]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1– Get experience and volunteer your time in different event services There are so many aspects of events including working for a graduation event a sports competition volunteering for nonprofits and working for an established event planner Your longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativity marketing public relations and more
STEP 2 – Move into a position with some responsibility Instead of just volunteering become the fundraising chair for a nonprofit become a catering manager or take on a leadplanning role at an event planning company
STEP 3 – Are you familiar with the saying it’s not what you know but who you know？ In event planning networking is key Wherever you go collect contact information for the people you meet
STEP 4– Create an event album Showcase your work with photos booklets and invitations of the events you’ve worked on Organize each piece in a book to easily present your experience and event stories Most people are visual so paint the picture for them
STEP 5 – While you’re gaining valuable event planning experience you can also become a certified event planner Join some training and try to get planner certification from some institutions It’s also helpful to keep up with industry trends and establish contacts within the industry
1 You can plan a success event if you have experience[答案]F
2 You will move into a position with some responsibility only through volunteering[答案]F
3 Networking is the key to event planning[答案]T
4 Create an event album means taking photos in the event[答案]F
5 You can become a certified event planner as well when you gain valuable event planning experience[答案]T
[试题]Xiaoyan
I thought you’d like to know what has happened to your report about improving the websiteLast week I had a meeting with the designers I gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functions as you suggested so that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Paris conference and would like to talk to you about that There are some things I can do myself but I would like your help with some technical aspects I must get some slides made too and would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning？
David
1 David had a meeting with the designers yesterday[答案]F
2 David had made the icons larger[答案]F
3 The speed of access has been made quicker[答案]F
4 David is going to make a presentation in Paris[答案]T
5 David would like some help from Xiaoyan[答案]T
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