3938国开电专科理英语2期末考试第三题阅读理解选择题库
[考试珍藏版]
说明：更新2021年7月试题根试题首字母音序查找试题答案
[试题]Angry customerstend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 At whom do angry customers tend to aim their dissatisfaction and complaints
[答案]Staff members
22When a customer shouts rudely at you you should
[答案]keep calm and listen carefully to the customer
23The underlined sentenceUse your ears more than your mouthmeans
[答案]You should listen more than you speak
24 When dealing with an angry customer which is NOT the right attitude
[答案]Be am used
25 Which of the following statements is true according to the passage
[答案]You should relax yourself and try to understand the angry customers
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their view point
and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care： Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
1 At whom do angry customers tend to aim their dissatisfaction and complaints？
[答案]staff members
2 When a customer shouts rudely at you you should_______
[答案]keep calm and listen carefully to the customer
3 The underlined sentence Use your ears more than your mouth means_______
[答案]You should listen more than you speak
4 When dealing with an angry customer which is NOT the right attitude？
[答案]Be amused
5 Which of the following statements is true according to the passage？
[答案]You should relax yourself and try to understand the angry customers
[试题]If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTS What difference did you make？ What has changed in your community or field because of your work over the past year？ Take all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MORE： BE SELECTIVE If you include everything the annual report becomes cluttered with information You should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
ADDING VISUALS AND CHARTS： Visuals and charts can reduce the need for texts and details And they will make the report more attractive It’s great if you produce a fullcolor publication with lots of nice photography Of course it will depend on your resources
A STRONG CALL TO ACTION： A strong call to action at the end of your report will impress the readers deeply Make it clear what you’d like your readers to do once they’ve read it
1 Do you have to gather all the information since you entered the company before writing the annual report？
[答案]No
2 Is it reasonable to include everything of the company in order to make the
annual report informative？
[答案]No
3 What does the underlined phrase Less is more mean？
[答案]Using fewer words making fewer parts and so on is simpler and more efficient than the opposite
4 Which is NOT TURE for the functions of the visuals and charts？
[答案]They can make the report harder to be understood
5 How many steps should you take to make your report impressive？
[答案]Four
[试题]Mary began playing the violin when she was only six Her father came across a really old instrument at his aunt’s house and he brought it back home with him Mary loved it and immediately tried to play it After a few months she began to have lessons She got on very well with the violin When she was about eleven she really needed a better violin One day she took part in a concert and a man went up to her parents and talked to them about her He said that she had real talent and pointed out that she needed a better violin When he found out that they couldn’t afford one he offered to buy one for her Later when she was about 16 she set up her own group She named it after the man who gave her the violinshe called it the Erio Sound
1 Mary’s father _________
[答案]got the violin from his aunt
2 Mary began to need a better violin when she was about_________
[答案]11
3 The man at the concert told Mary’s parents that_________
[答案]she had real talent
4 Mary_________ when she was 16
[答案]set up her own group
5 Eric Sound was the name of_________
[答案]Mary’s music group
[试题]PPHC and Gooseneck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never donethis type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it And＇ he knows that his
training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PP HC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Mark spends two days on family visits with experienced staff members and discuss with them
25 What is the main idea of the passage
[答案]Elaine＇ sand Mark＇s work experience
[试题]PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and intro dueing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff membersand gets some direct instruction from them By the following week when he＇s on his ownhe feel she has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PPHC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Both A and B
25 What is the main idea of the passage
[答案]The importance of training
[试题]PPHC and Gooseneck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elainehas accepted a job with PPHC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her tocolleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she’ll do or say when she meets them
Mark has a degree similar to Elaine’s and has just been hired by Gooseneck On his first day he learns thathis job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he’s on his own he feels he has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do？
1 What are PPHC and Gooseneck？
[答案]They are two organizations that do similar community work
2 Which degree does Elaine have？
[答案]Psychology degree
3 Which of the following statements is TRUE according to the passage？
[答案]Mark has a clear idea of his job after the training
4 How is Mark trained to be prepared for his work？
[答案]Both A and B
5 What is the main idea of the passage？
[答案]The importance of training
[试题]Questionnaires can be a simple way to get to know your audience’s opinions Though it is easy to write a questionnaire you need a lot of skill and experience to write a good one Luckily good design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simple A short and simple questionnaire is more likely to be completed and returned It is also important to make your questionnaire as attractive as possible You should keep the following design elements in mind：
TEXT： Choose a font style that is easy to read and make sure the font size is large enough for your respondents to read
PARAGRAPHS： Long paragraphs can be daunting for readers so try to keep your blocks of text to a handful of lines
WHITE SPACE： Ensure that there is space between questions and sections and don’t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questions Do not use any unnecessary words and phrases Brief questions that use simple language are easy to read and understand so the participants won’t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific ones Try to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own words They can provide more detailed information but they take more time and effort to answer and can be more difficult to analyze You should not use too many openended questions in one questionnaire
In a word taking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1 The questionnaire contains following elements except？
[答案]Address
2 In order to keep your questionnaire visually attractive you should______
[答案]Leave enough space between questions and sections
3 You should start your questionnaire with _______ questions and then move to _______ ones
[答案]general specific
4 What could be the best title for this passage？
[答案]Designing an Effective Questionnaire
5 Which of the following statements is NOT correct？
[答案]Openended questions cannot provide more detailed information so you’d better not use too many openended questions in one questionnaire
[试题]Stress aroundinterviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there＇s no hopeOne poor answer normally does not knock a candidate out of consideration An interview is like a test getting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
21_______often influences the stress around interviews according to the passage
[答案]Anxietyprovoking thoughts
22 Does one poor answer in an interview influence a candidate to _______get a job
[答案]No
23 Imagining success help a candidate to levels of anxiety
[答案]lower
24 How can we reduce our stress around interviews
[答案]Breathe deeply
25 When should we go to see a doctor according the author
[答案]When we have too much stress around interview
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there’s no hope One poor answer normally does not knock a candidate out of consideration An interview is like a test getting an 85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
1 What often influences the stress around interviews according to the passage？
[答案]Anxietyprovoking thoughts
2 Does one poor answer in an interview influence a candidate to get a job？
[答案]No
3 Can imagining success help a candidate to lower levels of anxiety？
[答案]Yes
4 How can we reduce our stress around interviews？
[答案]Breathe deeply
5 When should we go to see a doctor according the author？
[答案]When we have too much stress around interview
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it＇s an anniversary a sporting event or a retirement party and no matter how much time you have your event＇s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content priceslocation etc
Make a list of details When you hold an eventyou need to consider everythingfrom program contentlighting food servingtransportation to parking and safety Making a list will ensure you don＇t overlook things
Have a clear purpose When you plan an event you should clearly define its purposebecause the following decision should support it
Do not clash Check the calendar Don＇t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇s time plan for a more familiar affair If it＇s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
21 Which of the following statement is NOT true according to the passage
[答案]Know the limitation means you should know the audience＇s limitation
22 Which is not the factor of holding a successful event
[答案]A invitation
23According to the passage what is the key factor to make your event successful
[答案]Details
24 What is the main idea of this passage
[答案]How to plan successful events
25 What is the purpose of making list of details
[答案]Make sure not overlook things
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it’s an anniversary a sporting event or a retirement party and no matter how much time you have your event’s success is in the details
There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Make a list of detailsWhen you hold an event you need to consider everything from program content lighting food serving transportation to parking and safety Making a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an event you should clearly defineits purpose because the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or time If you decide to hold an event in a week’s time plan for a more familiar affair If it’s a big event prepare several months ahead If the budget is small you may have to a lot of doityourself work
1 Which of the following statement is NOT true according to the passage？
[答案]Know the limitation means you should know the audience’s limitation
2 Which is not the factor of holding a successful event？
[答案]A invitation
3 According to the passage what is the key factor to make your event successful？
[答案]Details
4 What is the best title for this passage？
[答案]How to plan successful events
5 What is the purpose of making list of details？
[答案]Make sure not overlook things
[试题]The houseswe live in are very important They keep us from being cold in the winter and hot in the summer In the winter they keep out the snow They also keep out the wind Even if it is blowing outside we are nice and warm inside In the summerhouses keep the hot sun from us When it rainsthey keep us from getting wet
Houses are also places where we can feel safe People can＇t get at us or our things Houses give us a place to be together with our families and friends Mothers and fathers care for their children there The children play there The family eat and sleep under the same roof
Houses are different in many ways They are made of different things Some houses are made of wood Some are made of stone Sometimes more than one thing is used to make a house
Houses come in different sizes Some houses have only one room Some houses have more than one room Big apartment houses found in cities have a great many rooms They hold many families The rooms in which each family lives are called an apartment
Houses are different in the ways they are built Houses in hot countries can be lightly built In places it rains much of the time houses must keep out the water
21 Which of the following is NOT mentioned in the passage
[答案]Families and friends live in the same house
22 According to the passage the house can keep out
[答案]the wind and the snow
23 Houses are in sizes and many ways
[答案]different
24 Which of the following is probably NOT the thing used to build houses
[答案]cotton
25 From the passage we can infer that people
[答案]in hot places like to live the lightlybuilt houses to get heat
[试题]There are more ants than any other kinds of land animals in the world They range from 01 to 1 inch long and are usually yellow brown red or black Ants live in societies in which they depend on one another The societies are not all exactly the same because there are ants of very many kinds But in general each kind has ants of three main types： queens males and workers
The ants have a good many enemies They include birds bears and ant eaters of various kinds In some cases other ants are their worst enemies as man’s enemy is man In some parts of the world red ants march in large armies to attack the homes of black ants Some of them succeed in getting inside of the tunnels of black ants whose entrances have been blocked They try to carry the black ant babies away The black ants do all they can to prevent that They send their biggest soldiers into action Very many of the red ants soldiers are killed but some escape with babies belonging to the black ants The red ants take the babies home and bring them up They become the only workers for the red ants
Ants as a group are beneficial to humans Their tunnels mix and soften the soil in some places replacing the activity of earthworms Some of ants are harmful to humans For example the fire ant which has a painful bite is a serious pest to humans and domestic animals in many parts of the world
1 Which kind of ants is not regarded as the main types of ants in general？
[答案]Soldier ants
2 According to the passage what do we learn about the ants’ enemies？
[答案]They are of many kinds
3 The red ants attack the black ants’ home because
[答案]they don’t have workers of their own
4 According the passage which of the following statements is TRUE？
[答案]Ants are useful to human on some conditions
5 The main purpose of the passage is to
[答案]explain some information about ants
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[考试珍藏版]
说明：更新2021年7月试题根试题首字母音序查找试题答案
[试题]Angry customerstend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 At whom do angry customers tend to aim their dissatisfaction and complaints
[答案]Staff members
22When a customer shouts rudely at you you should
[答案]keep calm and listen carefully to the customer
23The underlined sentenceUse your ears more than your mouthmeans
[答案]You should listen more than you speak
24 When dealing with an angry customer which is NOT the right attitude
[答案]Be am used
25 Which of the following statements is true according to the passage
[答案]You should relax yourself and try to understand the angry customers
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their view point
and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care： Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
1 At whom do angry customers tend to aim their dissatisfaction and complaints？
[答案]staff members
2 When a customer shouts rudely at you you should_______
[答案]keep calm and listen carefully to the customer
3 The underlined sentence Use your ears more than your mouth means_______
[答案]You should listen more than you speak
4 When dealing with an angry customer which is NOT the right attitude？
[答案]Be amused
5 Which of the following statements is true according to the passage？
[答案]You should relax yourself and try to understand the angry customers
[试题]If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTS What difference did you make？ What has changed in your community or field because of your work over the past year？ Take all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MORE： BE SELECTIVE If you include everything the annual report becomes cluttered with information You should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
ADDING VISUALS AND CHARTS： Visuals and charts can reduce the need for texts and details And they will make the report more attractive It’s great if you produce a fullcolor publication with lots of nice photography Of course it will depend on your resources
A STRONG CALL TO ACTION： A strong call to action at the end of your report will impress the readers deeply Make it clear what you’d like your readers to do once they’ve read it
1 Do you have to gather all the information since you entered the company before writing the annual report？
[答案]No
2 Is it reasonable to include everything of the company in order to make the
annual report informative？
[答案]No
3 What does the underlined phrase Less is more mean？
[答案]Using fewer words making fewer parts and so on is simpler and more efficient than the opposite
4 Which is NOT TURE for the functions of the visuals and charts？
[答案]They can make the report harder to be understood
5 How many steps should you take to make your report impressive？
[答案]Four
[试题]Mary began playing the violin when she was only six Her father came across a really old instrument at his aunt’s house and he brought it back home with him Mary loved it and immediately tried to play it After a few months she began to have lessons She got on very well with the violin When she was about eleven she really needed a better violin One day she took part in a concert and a man went up to her parents and talked to them about her He said that she had real talent and pointed out that she needed a better violin When he found out that they couldn’t afford one he offered to buy one for her Later when she was about 16 she set up her own group She named it after the man who gave her the violinshe called it the Erio Sound
1 Mary’s father _________
[答案]got the violin from his aunt
2 Mary began to need a better violin when she was about_________
[答案]11
3 The man at the concert told Mary’s parents that_________
[答案]she had real talent
4 Mary_________ when she was 16
[答案]set up her own group
5 Eric Sound was the name of_________
[答案]Mary’s music group
[试题]PPHC and Gooseneck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never donethis type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it And＇ he knows that his
training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PP HC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Mark spends two days on family visits with experienced staff members and discuss with them
25 What is the main idea of the passage
[答案]Elaine＇ sand Mark＇s work experience
[试题]PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and intro dueing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff membersand gets some direct instruction from them By the following week when he＇s on his ownhe feel she has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PPHC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Both A and B
25 What is the main idea of the passage
[答案]The importance of training
[试题]PPHC and Gooseneck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elainehas accepted a job with PPHC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her tocolleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she’ll do or say when she meets them
Mark has a degree similar to Elaine’s and has just been hired by Gooseneck On his first day he learns thathis job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he’s on his own he feels he has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do？
1 What are PPHC and Gooseneck？
[答案]They are two organizations that do similar community work
2 Which degree does Elaine have？
[答案]Psychology degree
3 Which of the following statements is TRUE according to the passage？
[答案]Mark has a clear idea of his job after the training
4 How is Mark trained to be prepared for his work？
[答案]Both A and B
5 What is the main idea of the passage？
[答案]The importance of training
[试题]Questionnaires can be a simple way to get to know your audience’s opinions Though it is easy to write a questionnaire you need a lot of skill and experience to write a good one Luckily good design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simple A short and simple questionnaire is more likely to be completed and returned It is also important to make your questionnaire as attractive as possible You should keep the following design elements in mind：
TEXT： Choose a font style that is easy to read and make sure the font size is large enough for your respondents to read
PARAGRAPHS： Long paragraphs can be daunting for readers so try to keep your blocks of text to a handful of lines
WHITE SPACE： Ensure that there is space between questions and sections and don’t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questions Do not use any unnecessary words and phrases Brief questions that use simple language are easy to read and understand so the participants won’t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific ones Try to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own words They can provide more detailed information but they take more time and effort to answer and can be more difficult to analyze You should not use too many openended questions in one questionnaire
In a word taking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1 The questionnaire contains following elements except？
[答案]Address
2 In order to keep your questionnaire visually attractive you should______
[答案]Leave enough space between questions and sections
3 You should start your questionnaire with _______ questions and then move to _______ ones
[答案]general specific
4 What could be the best title for this passage？
[答案]Designing an Effective Questionnaire
5 Which of the following statements is NOT correct？
[答案]Openended questions cannot provide more detailed information so you’d better not use too many openended questions in one questionnaire
[试题]Stress aroundinterviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there＇s no hopeOne poor answer normally does not knock a candidate out of consideration An interview is like a test getting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
21_______often influences the stress around interviews according to the passage
[答案]Anxietyprovoking thoughts
22 Does one poor answer in an interview influence a candidate to _______get a job
[答案]No
23 Imagining success help a candidate to levels of anxiety
[答案]lower
24 How can we reduce our stress around interviews
[答案]Breathe deeply
25 When should we go to see a doctor according the author
[答案]When we have too much stress around interview
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there’s no hope One poor answer normally does not knock a candidate out of consideration An interview is like a test getting an 85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
1 What often influences the stress around interviews according to the passage？
[答案]Anxietyprovoking thoughts
2 Does one poor answer in an interview influence a candidate to get a job？
[答案]No
3 Can imagining success help a candidate to lower levels of anxiety？
[答案]Yes
4 How can we reduce our stress around interviews？
[答案]Breathe deeply
5 When should we go to see a doctor according the author？
[答案]When we have too much stress around interview
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it＇s an anniversary a sporting event or a retirement party and no matter how much time you have your event＇s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content priceslocation etc
Make a list of details When you hold an eventyou need to consider everythingfrom program contentlighting food servingtransportation to parking and safety Making a list will ensure you don＇t overlook things
Have a clear purpose When you plan an event you should clearly define its purposebecause the following decision should support it
Do not clash Check the calendar Don＇t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇s time plan for a more familiar affair If it＇s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
21 Which of the following statement is NOT true according to the passage
[答案]Know the limitation means you should know the audience＇s limitation
22 Which is not the factor of holding a successful event
[答案]A invitation
23According to the passage what is the key factor to make your event successful
[答案]Details
24 What is the main idea of this passage
[答案]How to plan successful events
25 What is the purpose of making list of details
[答案]Make sure not overlook things
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it’s an anniversary a sporting event or a retirement party and no matter how much time you have your event’s success is in the details
There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Make a list of detailsWhen you hold an event you need to consider everything from program content lighting food serving transportation to parking and safety Making a list will ensure you don’t overlook things
Have a clear purposeWhen you plan an event you should clearly defineits purpose because the following decision should support it
Do not clashCheck the calendarDon’t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or time If you decide to hold an event in a week’s time plan for a more familiar affair If it’s a big event prepare several months ahead If the budget is small you may have to a lot of doityourself work
1 Which of the following statement is NOT true according to the passage？
[答案]Know the limitation means you should know the audience’s limitation
2 Which is not the factor of holding a successful event？
[答案]A invitation
3 According to the passage what is the key factor to make your event successful？
[答案]Details
4 What is the best title for this passage？
[答案]How to plan successful events
5 What is the purpose of making list of details？
[答案]Make sure not overlook things
[试题]The houseswe live in are very important They keep us from being cold in the winter and hot in the summer In the winter they keep out the snow They also keep out the wind Even if it is blowing outside we are nice and warm inside In the summerhouses keep the hot sun from us When it rainsthey keep us from getting wet
Houses are also places where we can feel safe People can＇t get at us or our things Houses give us a place to be together with our families and friends Mothers and fathers care for their children there The children play there The family eat and sleep under the same roof
Houses are different in many ways They are made of different things Some houses are made of wood Some are made of stone Sometimes more than one thing is used to make a house
Houses come in different sizes Some houses have only one room Some houses have more than one room Big apartment houses found in cities have a great many rooms They hold many families The rooms in which each family lives are called an apartment
Houses are different in the ways they are built Houses in hot countries can be lightly built In places it rains much of the time houses must keep out the water
21 Which of the following is NOT mentioned in the passage
[答案]Families and friends live in the same house
22 According to the passage the house can keep out
[答案]the wind and the snow
23 Houses are in sizes and many ways
[答案]different
24 Which of the following is probably NOT the thing used to build houses
[答案]cotton
25 From the passage we can infer that people
[答案]in hot places like to live the lightlybuilt houses to get heat
[试题]There are more ants than any other kinds of land animals in the world They range from 01 to 1 inch long and are usually yellow brown red or black Ants live in societies in which they depend on one another The societies are not all exactly the same because there are ants of very many kinds But in general each kind has ants of three main types： queens males and workers
The ants have a good many enemies They include birds bears and ant eaters of various kinds In some cases other ants are their worst enemies as man’s enemy is man In some parts of the world red ants march in large armies to attack the homes of black ants Some of them succeed in getting inside of the tunnels of black ants whose entrances have been blocked They try to carry the black ant babies away The black ants do all they can to prevent that They send their biggest soldiers into action Very many of the red ants soldiers are killed but some escape with babies belonging to the black ants The red ants take the babies home and bring them up They become the only workers for the red ants
Ants as a group are beneficial to humans Their tunnels mix and soften the soil in some places replacing the activity of earthworms Some of ants are harmful to humans For example the fire ant which has a painful bite is a serious pest to humans and domestic animals in many parts of the world
1 Which kind of ants is not regarded as the main types of ants in general？
[答案]Soldier ants
2 According to the passage what do we learn about the ants’ enemies？
[答案]They are of many kinds
3 The red ants attack the black ants’ home because
[答案]they don’t have workers of their own
4 According the passage which of the following statements is TRUE？
[答案]Ants are useful to human on some conditions
5 The main purpose of the passage is to
[答案]explain some information about ants
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