[2021年秋期]3938国开电专科理英语2历年期末考试(第三题阅读理解选择题)
题库[分学期版]
2021年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
2021年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
2020年9月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first day after showing her to her desk and intro due ing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luckAfter lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by GooseneckOn his first day he learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from themBy the following week when he＇son his own he feel she has a pretty good idea of what he needs to do and howto go about itAnd he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21What are PPHC and Gooseneck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
22Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
23Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
24How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
25What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇sand Mark＇s work experience
[答案]A
2020年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any business then you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at you you should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customer which is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complain you needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
2020年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be +successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
[答案]A
22 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Beam used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen carefully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
2019年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage l Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of
anxietyI just messed up that answer and there＇sno hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a test getting an85or 90 might be goodenough to get the job Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewer particularly in the hours just before your interview To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxietyIf your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures 21_______often influences the stress around interviews according to the passage
AInterview process BAnxietyprovoking thoughts CInterviewers＇assumptions [答案]B
22 Does one poor answer in an interview influence a candidate to_______get a job AYes BNo CNot given [答案]B
23 Imagining success help a candidate to levels of anxiety Alower Braise Cequal [答案]A
24 How can we reduce our stress around interviews ABreathe deeply BMeet friends CHave a big meal [答案]A
25When should we goto see a doctor according the author AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
[答案]C
2019年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage 1 PP HC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parentsElaine has accepted a job with PP HCShe has a degree in psychology but has never done
this type of work beforeOn her first day after showing her to her desk and introducing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luckAfter lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them Mark has a degree similar to Elaine＇s and has just been hired by GooseneckOn his first day he learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from themBy the following week when he＇son his own he feel she has a pretty good idea of what he needs to do and howto go about itAnd＇he knows that his training will continue Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re goin
g to do 21What are PP HC and Gooseneck AThey are two companies that do similar business BThey are two organizations that do different community work CThey are two organizations that do similar community work [答案]C
22Which degree does Elaine have APsychology degree
BPhysiology degree CSociology degree [答案]A
23Which of the following statements is TRUE according to the passage AElaine has done this type of community work so her organization doesn＇tprovide staff training BMark has a clear idea of his job after the training CMark knows his training comes to an end [答案]B
24How is Mark trained to be prepared for his work AMark spends two days on family visits with experienced staff members anddiscuss with them BMark roleplays some situations with other staff members and gets some directinstruction from them CBoth A and B
[答案]A
25What is the main idea of the passage AThe importance of training BDifferent training ways CElaine＇sand Mark＇s work experience [答案]C
2018年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage Successful and memorable events don＇t just happen Organizing and holding an event takes planningWhether it＇san anniversary a sporting event or a retirement party and no matter how much time you have your event＇s success is in the details There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of format content prices location etc Make a list of detailsWhen you hold an event you need to consider everything from program content lighting food serving transportation to parking and safetyMaking a list will ensure you don＇t overlook things Have a clear purposeWhen you plan an event you should clearly define its purposebecause the following decision should support it Do not
clashCheck the calendarDon＇t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week＇s time plan for a more familiar affairIf it＇sa big event prepare several months aheadIf the budget is small you may have to alot of doityourself work 21Which of the following statement is NOT true according to the passage ATo know your target audience first helps you plan your event better BTo check the calendar carefully will avoid time conflict CKnow the limitation means you should know the audience＇s limitation [答案]C
22Which is not the factor of holding a successful event* AA clear purpose
BA list of details CA invitation [答案]C
23According to the passage what is the key factor to make your event successful
ALeadership BDetails CPlenty of planning time
[答案]B
24 What is the main idea of this passage ADetails―the key to the success of an event BSuccessful and memorable events don＇t just happen CHowto plan successful events [答案]C
25What is the purpose of making list of details AMake sure not overlook things
BTo follow decisions CTo have a clear purpose [答案]A
2018年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage l Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any business then you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers： Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy Use your ears more than your
mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career 21At whom do angry customers tend to aim their dissatisfaction and complaints AStaff members BCompany managers CThose who accompany them [答案]A
22When a customer shouts rudely at you you should Aargue back and protect yourself Bkeep quiet and leave the customer alone Ckeep calm and listen carefully to the customer [答案]C
23The underlined sentenceUse your ears more than your mouthmeans AYour mouth is not more important for you than your ears BYou should listen more than you speak CYou should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude ABe concerned
A Be patient CBeam used [答案]C
25Which of the following statements is true according to the passage AWhen the customers complain you needn＇t listen carefully BYou needn＇t say sorry to those angry customers CYou should relax yourself and try to understand the angry customers [答案]C
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题库[分学期版]
2021年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
2021年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
2020年9月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first day after showing her to her desk and intro due ing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luckAfter lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by GooseneckOn his first day he learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from themBy the following week when he＇son his own he feel she has a pretty good idea of what he needs to do and howto go about itAnd he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21What are PPHC and Gooseneck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
22Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
23Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
24How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
25What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇sand Mark＇s work experience
[答案]A
2020年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any business then you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at you you should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customer which is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complain you needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
2020年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be +successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
[答案]A
22 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Beam used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen carefully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
2019年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage l Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of
anxietyI just messed up that answer and there＇sno hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a test getting an85or 90 might be goodenough to get the job Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewer particularly in the hours just before your interview To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxietyIf your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures 21_______often influences the stress around interviews according to the passage
AInterview process BAnxietyprovoking thoughts CInterviewers＇assumptions [答案]B
22 Does one poor answer in an interview influence a candidate to_______get a job AYes BNo CNot given [答案]B
23 Imagining success help a candidate to levels of anxiety Alower Braise Cequal [答案]A
24 How can we reduce our stress around interviews ABreathe deeply BMeet friends CHave a big meal [答案]A
25When should we goto see a doctor according the author AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
[答案]C
2019年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage 1 PP HC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parentsElaine has accepted a job with PP HCShe has a degree in psychology but has never done
this type of work beforeOn her first day after showing her to her desk and introducing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luckAfter lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them Mark has a degree similar to Elaine＇s and has just been hired by GooseneckOn his first day he learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from themBy the following week when he＇son his own he feel she has a pretty good idea of what he needs to do and howto go about itAnd＇he knows that his training will continue Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re goin
g to do 21What are PP HC and Gooseneck AThey are two companies that do similar business BThey are two organizations that do different community work CThey are two organizations that do similar community work [答案]C
22Which degree does Elaine have APsychology degree
BPhysiology degree CSociology degree [答案]A
23Which of the following statements is TRUE according to the passage AElaine has done this type of community work so her organization doesn＇tprovide staff training BMark has a clear idea of his job after the training CMark knows his training comes to an end [答案]B
24How is Mark trained to be prepared for his work AMark spends two days on family visits with experienced staff members anddiscuss with them BMark roleplays some situations with other staff members and gets some directinstruction from them CBoth A and B
[答案]A
25What is the main idea of the passage AThe importance of training BDifferent training ways CElaine＇sand Mark＇s work experience [答案]C
2018年7月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage Successful and memorable events don＇t just happen Organizing and holding an event takes planningWhether it＇san anniversary a sporting event or a retirement party and no matter how much time you have your event＇s success is in the details There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of format content prices location etc Make a list of detailsWhen you hold an event you need to consider everything from program content lighting food serving transportation to parking and safetyMaking a list will ensure you don＇t overlook things Have a clear purposeWhen you plan an event you should clearly define its purposebecause the following decision should support it Do not
clashCheck the calendarDon＇t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week＇s time plan for a more familiar affairIf it＇sa big event prepare several months aheadIf the budget is small you may have to alot of doityourself work 21Which of the following statement is NOT true according to the passage ATo know your target audience first helps you plan your event better BTo check the calendar carefully will avoid time conflict CKnow the limitation means you should know the audience＇s limitation [答案]C
22Which is not the factor of holding a successful event* AA clear purpose
BA list of details CA invitation [答案]C
23According to the passage what is the key factor to make your event successful
ALeadership BDetails CPlenty of planning time
[答案]B
24 What is the main idea of this passage ADetails―the key to the success of an event BSuccessful and memorable events don＇t just happen CHowto plan successful events [答案]C
25What is the purpose of making list of details AMake sure not overlook things
BTo follow decisions CTo have a clear purpose [答案]A
2018年1月试题答案
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸 Passage l Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any business then you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers： Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy Use your ears more than your
mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career 21At whom do angry customers tend to aim their dissatisfaction and complaints AStaff members BCompany managers CThose who accompany them [答案]A
22When a customer shouts rudely at you you should Aargue back and protect yourself Bkeep quiet and leave the customer alone Ckeep calm and listen carefully to the customer [答案]C
23The underlined sentenceUse your ears more than your mouthmeans AYour mouth is not more important for you than your ears BYou should listen more than you speak CYou should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude ABe concerned
A Be patient CBeam used [答案]C
25Which of the following statements is true according to the passage AWhen the customers complain you needn＇t listen carefully BYou needn＇t say sorry to those angry customers CYou should relax yourself and try to understand the angry customers [答案]C
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