2021年1月3938理英语2试题答案
交际语(计10分题2分)
15题：选择正确语句完成面话答案序号写答题纸
1 –Good morning Sunshine Community Center May I help you
__________
A I＇d like to book one air ticket
B I＇m glad to introduce myself to you
C I need a plumber to repair the water pipe in my kitchen
[答案]C
2 How＇s your mother doing
__________
A She is very well
B She is very kind
C She is doing shopping now
[答案]A
3 __________
My name is Helen and I was born in 1980 My major was electrical engineering
A Tell me your name please
B Tell me a little bit about yourself please
C Tell me how old you are please
[答案]B
4 Any suggestions for the project
__________
A I need your advice on it
B I advise you to put more hands in this project
C Thanks for your suggestions
[答案]B
5 Hi Helen I＇ll have an interview tomorrow I＇m afraid I can＇t make it
__________
A Sure you can Take it easy B I＇m sorry to hear that
C That＇s all right
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6 At the end of the day you want all attendees_________ your event to remember this key message that you＇ve spent along time reinforeing
A leave
B to leave
C leaving
[答案]C
7 He is_________ this company
A in charge of
B in the charge of
C under the charge of
[答案]A
8 Hiring a good employ may cost much money and time_________ it can win much more for the company in future
A what＇s more
B at last
C however
[答案]C
9 They have disagreement_________the plan of celebrating the founding of the community
A on
B in
C
[答案]A
10 The quality of questionnaire will_________ how much information we know from our customers
A effect
B affect
C take
[答案]B
11 The heating system of our apartment brokedown so I made a call _________to the community service center
A discussion
B complaint
C praise
[答案]B
12 It is only by agreeing with their viewpoint and_________ that you will resolve the situation and send the customer away happy
A suggesting a possible solution
B suggest a possible solution
C suggested a possible solution
[答案]A
13 The new year is just
A in corner
B around the corner
C outside the corner
[答案]B
14 Look _________
A Here are the bus comes
B Here comes the bus
C The bus here come
[答案]B
15 The music_________ like the singing of a bird
A hears
B listens
C sounds
[答案]C
16 American young people would rather _________advice from strangers
A get
B getting
C got
[答案]A
17 Whose textbook is this
It John＇s It has his name on it
A can＇t be
B must be
C might be
[答案]B
18 The success of our event is_________ to the sponsor
A related
B based
C intended
[答案]A
19 The more information you can get_________in your field
A the more competitive will you be
B you will be the more competitive
C the more competitive you will be
[答案]C
20 We_________ it very much that you＇ve come to give us a timely ride Otherwise we would miss the train
A appreciate
B expect
C promise
[答案]A
三阅读理解(计40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be +successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
[答案]A
22 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Beam used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen carefully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company
[答案]F
27 Cross training is beneficial not only for managers but also for employees
[答案]T
28 Cross training can apply to almost any position and almost any industry
[答案]T
29 When you prepare cross training plans the only consideration is the company benefits
[答案]F
30 You can decide which employees to be cross trained according to their age
[答案]F
四翻译(计20分题4分)
3135：请ABC三选项中选出佳翻译答案序号写答题纸
31 When you start a job you must stick to it
A 旦开始件工作持恒
B 旦开始件工作紧着
C 开始件工作时候认真做
[答案]A
32 The old sayingpractice makes perfectapplies to interview preparation too
A 古话曲离口适招聘
B 古话熟生巧面试准备适
C 申请面试资格时常常古话熟生巧
[答案]B
33 We can＇t possibly get the work done by October
A 十月份前做完项工作
B 十月份前做项工作
C 十月份做完项工作
[答案]A
34 The more familiar interviewing feels to you the less anxiety you will feel with the process
A 面试越熟悉面试程中焦虑会越少
B 面试中熟面试程中焦虑会少
C 熟悉面试点面试中麻烦会少点
[答案]A
35 In contrast to other countriesthe U S has no national college entrance exam
A 国家言美国没国家考试
B 国家相美国没学学考试
C 相较国家美国学没考试
[答案]B
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
交际语(计10分题2分)
15题：选择正确语句完成面话答案序号写答题纸
1 –Good morning Sunshine Community Center May I help you
__________
A I＇d like to book one air ticket
B I＇m glad to introduce myself to you
C I need a plumber to repair the water pipe in my kitchen
[答案]C
2 How＇s your mother doing
__________
A She is very well
B She is very kind
C She is doing shopping now
[答案]A
3 __________
My name is Helen and I was born in 1980 My major was electrical engineering
A Tell me your name please
B Tell me a little bit about yourself please
C Tell me how old you are please
[答案]B
4 Any suggestions for the project
__________
A I need your advice on it
B I advise you to put more hands in this project
C Thanks for your suggestions
[答案]B
5 Hi Helen I＇ll have an interview tomorrow I＇m afraid I can＇t make it
__________
A Sure you can Take it easy B I＇m sorry to hear that
C That＇s all right
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6 At the end of the day you want all attendees_________ your event to remember this key message that you＇ve spent along time reinforeing
A leave
B to leave
C leaving
[答案]C
7 He is_________ this company
A in charge of
B in the charge of
C under the charge of
[答案]A
8 Hiring a good employ may cost much money and time_________ it can win much more for the company in future
A what＇s more
B at last
C however
[答案]C
9 They have disagreement_________the plan of celebrating the founding of the community
A on
B in
C
[答案]A
10 The quality of questionnaire will_________ how much information we know from our customers
A effect
B affect
C take
[答案]B
11 The heating system of our apartment brokedown so I made a call _________to the community service center
A discussion
B complaint
C praise
[答案]B
12 It is only by agreeing with their viewpoint and_________ that you will resolve the situation and send the customer away happy
A suggesting a possible solution
B suggest a possible solution
C suggested a possible solution
[答案]A
13 The new year is just
A in corner
B around the corner
C outside the corner
[答案]B
14 Look _________
A Here are the bus comes
B Here comes the bus
C The bus here come
[答案]B
15 The music_________ like the singing of a bird
A hears
B listens
C sounds
[答案]C
16 American young people would rather _________advice from strangers
A get
B getting
C got
[答案]A
17 Whose textbook is this
It John＇s It has his name on it
A can＇t be
B must be
C might be
[答案]B
18 The success of our event is_________ to the sponsor
A related
B based
C intended
[答案]A
19 The more information you can get_________in your field
A the more competitive will you be
B you will be the more competitive
C the more competitive you will be
[答案]C
20 We_________ it very much that you＇ve come to give us a timely ride Otherwise we would miss the train
A appreciate
B expect
C promise
[答案]A
三阅读理解(计40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be +successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
[答案]A
22 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Beam used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen carefully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company
[答案]F
27 Cross training is beneficial not only for managers but also for employees
[答案]T
28 Cross training can apply to almost any position and almost any industry
[答案]T
29 When you prepare cross training plans the only consideration is the company benefits
[答案]F
30 You can decide which employees to be cross trained according to their age
[答案]F
四翻译(计20分题4分)
3135：请ABC三选项中选出佳翻译答案序号写答题纸
31 When you start a job you must stick to it
A 旦开始件工作持恒
B 旦开始件工作紧着
C 开始件工作时候认真做
[答案]A
32 The old sayingpractice makes perfectapplies to interview preparation too
A 古话曲离口适招聘
B 古话熟生巧面试准备适
C 申请面试资格时常常古话熟生巧
[答案]B
33 We can＇t possibly get the work done by October
A 十月份前做完项工作
B 十月份前做项工作
C 十月份做完项工作
[答案]A
34 The more familiar interviewing feels to you the less anxiety you will feel with the process
A 面试越熟悉面试程中焦虑会越少
B 面试中熟面试程中焦虑会少
C 熟悉面试点面试中麻烦会少点
[答案]A
35 In contrast to other countriesthe U S has no national college entrance exam
A 国家言美国没国家考试
B 国家相美国没学学考试
C 相较国家美国学没考试
[答案]B
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
