试卷代号： 3938
国家开放学 2020 年秋季学期期末统考试理英语2试题答案（面）
学号姓名分校（工作站）名称填写答题纸规定栏考试结束试卷答题纸放桌试卷答题纸均带出考场监考收完考卷答题纸离开考场
二仔细读懂题目说明题目求答题答案定写答题纸指定位置写试卷答案效
三蓝黑圆珠笔钢笔答题铅笔答题效
四考试时间 60 分钟
交际语（计 10 分题 分）
题：选择正确语句完成面话井答案序号写答题纸
1 —Would you mind filling the questionnaire for me
A No problem
B Sorry I can＇t go there
C I really appreciate that
2 Can you stay here longer
but I have to be back tomorrow
A I＇d love to
B No thank you
C I＇m afraid not
3 Our company is doing a customer service questionnaire May I take you a moment
A It doesn＇t matter
B By all means
C I have no idea
4 I am sorry Now what were we talking about
A Never mind
B That＇s OK
C You were saying that you used to be a teacher
5 —Hello is that service center The elevator of our apartment doesn＇t work
A Oh I don＇t know what＇s wrong with it
B Sorry I＇11 have it checked out at once
C OK I see Thank you
二词汇结构（计 30 分题 分）
620 题：阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题纸
6 Let＇s our plan
A start
B started
C starting
7 I didn＇t do last week
A nothing
C anything
B something
8 According to their feedback sheets th e part1c1pants are all with the training
A satisfied
B satisfying
C satisfactory
9 The Jiahe Community Service Center is about to service for residents
A provided
B provide
C providing
10 I＇d like to that the staff member who served me didn＇t really seem to
know what he was doing
A point out
B point at
C point in
11 I have coffee breakfast time
A at
C on
B in
12 Hiring the right employee you a thousand times over in high employee morale
A pays…off
C pays…back
B take…off
13 Are you familiar the saying it＇s not what you know but who you know In event planning networking is key
A with
C in
B to
14 We should take the degree account when we recruit a new secretary
A with
C of
B into
15 The candidate should dress in a manner that is appropriate to the position he is applying
A for which
C that
B which
16 Participants have the Productivity Analysis Worksheet
A Completing
B been completed
C completed
17 Under no circumstance to tell lies to the public
A the companies are allowed
C the companies will allow
B are the companies allowed
18 We it very much that you ve come to g1ve us a timely ride Otherwise we would miss the train
A appreciate
B expect
C promise
19 We feel with the inconvenience the service center brought us
A Disappointed
B worried
C surprised
20 I would rather two weeks earlier
A you should come here
B you came here
C you had come here
三阅读理解（计 40 分题 分）
21 25 题：阅读列短文 三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very important They keep us from being cold in the winter and hot in the summer In the winter they keep out the snow They also keep out the wind Even if it is blowing outside we are nice and warm inside In the summer houses keep the hot sun from us When it rains they keep us from getting wet
Houses are also places where we can feel safe People can＇t get at us or our things
Houses give us a place to be together with our families and friends Mothers and fathers care
for their children there The children play there The family eat and sleep under the same
roof
Houses are different in many ways They are made of different things Some houses are made of wood Some are made of stone Sometimes more than one thing is used to make a house
Houses come in different sizes Some houses have only one room Some houses have more than one room Big apartment houses found in cities have a great many rooms They hold many families The rooms in which each family lives are called an apartment
Houses are different in the ways they are built Houses in hot countries can be lightly built In places it rains much of the time houses must keep out the water
21 Which of the following is NOT mentioned in the passage
A People feel safe in house
B Families and friends live in the same house
C Children often play in house
22 According to the passage the house can keep out
A the wind
B the snow
C the wind and the snow
23 Houses are in sizes and many ways
A beautiful
C different
B the same
24 Which of the following is probably NOT the thing used to build houses
A steel
C stone
B cotton
25 From the passage we can infer that people
A in hot places like to live the lightlybuilt houses to get heat
B in the cold places like to live in the strong houses to keep safe
C in some places where it rains much of the time like to live in house which can keep
26 30题：请根短文容判断出语句否正确正确写 T 错误写 F 答案写答题纸
Passage 2
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest＇way to find
out what people want from your service or product When hotel customers ate asked what
they want for their breakfast and then the hotel staff are asked what＇they think the customer
wants the answers are quite different
Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important m f f ormat10n or 1mprovmg customer care
You may deliver the best service in the world But if it is not what people want you＇re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
26 Hotel customers and hotel staff think the same about breakfast
27 A good or bad experience of a customer in a wheelchair in your shop shows whether
your service is good or not
28 It＇s not necessary to know about the customers＇needs and preferences
29 Questionnaires are useful in getting feedback from customers
30 Frontline staff have nothing to do with improving customer service
四翻译（计 20 分题 分）
31 35 请 三选项中选出佳翻译答案序号写答题纸
31 On the last day of the old year there is a family dinner
A 老年日子通常顿家庭餐
B 年天会次家庭聚餐
C 日子里常家庭聚餐
32 Will you be involved in opening the new office
A 会加入新办公室？
B 会参开设新办公室工作？
C 会卷入新办公室工作中？
33 I think what should be done is to create more job opportunities for students
A 认需学生创造更工作机会
B 认学生更机会
C 认已学生更工作机会
34 I want to leave a little room in the budget just in case
A 想桶里留点方备时需
B 想预算里留着空间结果发生意外
C 想留点预算空间防万
35 A true friend is someone who reaches for your hand and touches your heart
A 真实朋友伸出手触碰心灵
B 真实朋友伸出手理解心灵
C 真正朋友援手帮助感动心靡
国家开放学 2020 年秋季学期期末统考试理英语 试题答案评分标准2021
交际语（计 10 分题 分）
15题：选择正确语句完成面话答案序号写答题纸
lA 2A 3 B 4 C 5 B
二词汇结构（计 30 分题 分）
620 题：阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题纸
6A 7 C 8A 9 B 10 A 11A 12 C 13 A 14 B 15 A 16 C 17B 18 A 19 A 20 C
三阅读理解（计 40 分题 分）
21 25 题：阅读列短文 三选项中选出正确答案答案序号写答题
纸
Passagel
21 B 22 C 23 C 24 B 25 A
26 30 题：请根短文容判断出语句否正确正确写 T 错误写 F＇ 答案
Passage2
26 F 27 T 28 F 29 T 30 F
四翻译（计 20 分题 分）
31 35 请 三选项中选出佳翻译答案序号写答题纸
31 B 32 B 33 A 34 C 35 C
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国家开放学 2020 年秋季学期期末统考试理英语2试题答案（面）
学号姓名分校（工作站）名称填写答题纸规定栏考试结束试卷答题纸放桌试卷答题纸均带出考场监考收完考卷答题纸离开考场
二仔细读懂题目说明题目求答题答案定写答题纸指定位置写试卷答案效
三蓝黑圆珠笔钢笔答题铅笔答题效
四考试时间 60 分钟
交际语（计 10 分题 分）
题：选择正确语句完成面话井答案序号写答题纸
1 —Would you mind filling the questionnaire for me
A No problem
B Sorry I can＇t go there
C I really appreciate that
2 Can you stay here longer
but I have to be back tomorrow
A I＇d love to
B No thank you
C I＇m afraid not
3 Our company is doing a customer service questionnaire May I take you a moment
A It doesn＇t matter
B By all means
C I have no idea
4 I am sorry Now what were we talking about
A Never mind
B That＇s OK
C You were saying that you used to be a teacher
5 —Hello is that service center The elevator of our apartment doesn＇t work
A Oh I don＇t know what＇s wrong with it
B Sorry I＇11 have it checked out at once
C OK I see Thank you
二词汇结构（计 30 分题 分）
620 题：阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题纸
6 Let＇s our plan
A start
B started
C starting
7 I didn＇t do last week
A nothing
C anything
B something
8 According to their feedback sheets th e part1c1pants are all with the training
A satisfied
B satisfying
C satisfactory
9 The Jiahe Community Service Center is about to service for residents
A provided
B provide
C providing
10 I＇d like to that the staff member who served me didn＇t really seem to
know what he was doing
A point out
B point at
C point in
11 I have coffee breakfast time
A at
C on
B in
12 Hiring the right employee you a thousand times over in high employee morale
A pays…off
C pays…back
B take…off
13 Are you familiar the saying it＇s not what you know but who you know In event planning networking is key
A with
C in
B to
14 We should take the degree account when we recruit a new secretary
A with
C of
B into
15 The candidate should dress in a manner that is appropriate to the position he is applying
A for which
C that
B which
16 Participants have the Productivity Analysis Worksheet
A Completing
B been completed
C completed
17 Under no circumstance to tell lies to the public
A the companies are allowed
C the companies will allow
B are the companies allowed
18 We it very much that you ve come to g1ve us a timely ride Otherwise we would miss the train
A appreciate
B expect
C promise
19 We feel with the inconvenience the service center brought us
A Disappointed
B worried
C surprised
20 I would rather two weeks earlier
A you should come here
B you came here
C you had come here
三阅读理解（计 40 分题 分）
21 25 题：阅读列短文 三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very important They keep us from being cold in the winter and hot in the summer In the winter they keep out the snow They also keep out the wind Even if it is blowing outside we are nice and warm inside In the summer houses keep the hot sun from us When it rains they keep us from getting wet
Houses are also places where we can feel safe People can＇t get at us or our things
Houses give us a place to be together with our families and friends Mothers and fathers care
for their children there The children play there The family eat and sleep under the same
roof
Houses are different in many ways They are made of different things Some houses are made of wood Some are made of stone Sometimes more than one thing is used to make a house
Houses come in different sizes Some houses have only one room Some houses have more than one room Big apartment houses found in cities have a great many rooms They hold many families The rooms in which each family lives are called an apartment
Houses are different in the ways they are built Houses in hot countries can be lightly built In places it rains much of the time houses must keep out the water
21 Which of the following is NOT mentioned in the passage
A People feel safe in house
B Families and friends live in the same house
C Children often play in house
22 According to the passage the house can keep out
A the wind
B the snow
C the wind and the snow
23 Houses are in sizes and many ways
A beautiful
C different
B the same
24 Which of the following is probably NOT the thing used to build houses
A steel
C stone
B cotton
25 From the passage we can infer that people
A in hot places like to live the lightlybuilt houses to get heat
B in the cold places like to live in the strong houses to keep safe
C in some places where it rains much of the time like to live in house which can keep
26 30题：请根短文容判断出语句否正确正确写 T 错误写 F 答案写答题纸
Passage 2
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest＇way to find
out what people want from your service or product When hotel customers ate asked what
they want for their breakfast and then the hotel staff are asked what＇they think the customer
wants the answers are quite different
Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important m f f ormat10n or 1mprovmg customer care
You may deliver the best service in the world But if it is not what people want you＇re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
26 Hotel customers and hotel staff think the same about breakfast
27 A good or bad experience of a customer in a wheelchair in your shop shows whether
your service is good or not
28 It＇s not necessary to know about the customers＇needs and preferences
29 Questionnaires are useful in getting feedback from customers
30 Frontline staff have nothing to do with improving customer service
四翻译（计 20 分题 分）
31 35 请 三选项中选出佳翻译答案序号写答题纸
31 On the last day of the old year there is a family dinner
A 老年日子通常顿家庭餐
B 年天会次家庭聚餐
C 日子里常家庭聚餐
32 Will you be involved in opening the new office
A 会加入新办公室？
B 会参开设新办公室工作？
C 会卷入新办公室工作中？
33 I think what should be done is to create more job opportunities for students
A 认需学生创造更工作机会
B 认学生更机会
C 认已学生更工作机会
34 I want to leave a little room in the budget just in case
A 想桶里留点方备时需
B 想预算里留着空间结果发生意外
C 想留点预算空间防万
35 A true friend is someone who reaches for your hand and touches your heart
A 真实朋友伸出手触碰心灵
B 真实朋友伸出手理解心灵
C 真正朋友援手帮助感动心靡
国家开放学 2020 年秋季学期期末统考试理英语 试题答案评分标准2021
交际语（计 10 分题 分）
15题：选择正确语句完成面话答案序号写答题纸
lA 2A 3 B 4 C 5 B
二词汇结构（计 30 分题 分）
620 题：阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题纸
6A 7 C 8A 9 B 10 A 11A 12 C 13 A 14 B 15 A 16 C 17B 18 A 19 A 20 C
三阅读理解（计 40 分题 分）
21 25 题：阅读列短文 三选项中选出正确答案答案序号写答题
纸
Passagel
21 B 22 C 23 C 24 B 25 A
26 30 题：请根短文容判断出语句否正确正确写 T 错误写 F＇ 答案
Passage2
26 F 27 T 28 F 29 T 30 F
四翻译（计 20 分题 分）
31 35 请 三选项中选出佳翻译答案序号写答题纸
31 B 32 B 33 A 34 C 35 C
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
