2019年1月3938国开电理英语2试题答案
交际语(题2分10分)
15题：选择正确语句完成列话答案序号写答题纸
1Hi Helen I＇ll have an interview tomorrowI＇m afraid I can＇t make it
_______________
ASure you canTake it easy
BI＇m sorry to hear that
CThat＇s all right
[答案]A
2Why do you look unhappyWhat＇s the matter
_______________
AI＇m satisfied with the good performance of the radio I＇ve just bought
BI＇m glad to have bought this radio at such a price
CI＇m rather disappointed with the poor quality of the radio I＇ve just bought
[答案]C
3Our company is doing a customer service questionnaireMay I take you a moment
_______________
AIt doesn＇t matter
BBy all means
CI have no idea
[答案]B
4_______________
It will take at least two weeks
AHow soon will you finish our annual report
BHow often will you finish our annual report
CHow long have you finished our annual report
[答案]A
5Would you like to go to the concert with us
___________ but I＇ve promised to help Jim with his ChineseThank you all the same
AI hate concerts
BI＇ll go with you
CI wish I could
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6I＇m writing to_______________ a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
7You need to_______________those questionnaire papers for your company
Ahandout
Bhand in
Chand on
[答案]A
8We feel_______________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
9You must_______________the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
[答案]A
10Hiring the right employee_______________you_______________a thousand times over in high employee morale
Apaysoff
Btakeoff
Cpaysback
[答案]C
11Our workers have been checking the heating system since you called usI_______________ you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
12Questionnaires are not suitable_______________some people
Ain
Bfor
Cwith
[答案]B
13We should keep in mind_______________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
14The investor should be aware of the limitations of the financial statement analysis_______________the annual report
Abased on
Bbasing on
Cbase on
[答案]A
15It is only by agreeing with their viewpoint and_______________that you will resolve the situation and send the customer away happy
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
[答案]A
16The new year is just_______________
Ain corner
Baround the corner
Coutside the corner
[答案]B
17Under no circumstance to tell lies_______________to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
18_______________a company really wants is a candidate has the right skills
AWhatthat
BWhatwhat
CThatthat
[答案]A
19He is_______________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
20The more information you can get_______________in your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
[答案]C
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
PP HC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parentsElaine has accepted a job with PP HCShe has a degree in psychology but has never done
this type of work beforeOn her first day after showing her to her desk and introducing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luckAfter lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neckOn his first day he learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from themBy the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about itAnd＇ he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21What are PP HC and Goose neck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
22Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
23Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
24How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]A
25What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇ sand Mark＇s work experience
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇retreated(3) Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4) Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people want you＇re wasting your timeImplement one two three or all of the above techniques and your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
四翻译(计20分题4分)
3135题：请ABC三选项中选出佳翻译答案序号写答题纸
31The old sayingpractice makes perfectapplies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
[答案]B
32We can＇t possibly get the work done by October
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
[答案]A
33A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
[答案]B
34I don＇t know why he is late he might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
[答案]C
35Angry customers tend to aim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
[答案]A
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交际语(题2分10分)
15题：选择正确语句完成列话答案序号写答题纸
1Hi Helen I＇ll have an interview tomorrowI＇m afraid I can＇t make it
_______________
ASure you canTake it easy
BI＇m sorry to hear that
CThat＇s all right
[答案]A
2Why do you look unhappyWhat＇s the matter
_______________
AI＇m satisfied with the good performance of the radio I＇ve just bought
BI＇m glad to have bought this radio at such a price
CI＇m rather disappointed with the poor quality of the radio I＇ve just bought
[答案]C
3Our company is doing a customer service questionnaireMay I take you a moment
_______________
AIt doesn＇t matter
BBy all means
CI have no idea
[答案]B
4_______________
It will take at least two weeks
AHow soon will you finish our annual report
BHow often will you finish our annual report
CHow long have you finished our annual report
[答案]A
5Would you like to go to the concert with us
___________ but I＇ve promised to help Jim with his ChineseThank you all the same
AI hate concerts
BI＇ll go with you
CI wish I could
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6I＇m writing to_______________ a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
7You need to_______________those questionnaire papers for your company
Ahandout
Bhand in
Chand on
[答案]A
8We feel_______________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
9You must_______________the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
[答案]A
10Hiring the right employee_______________you_______________a thousand times over in high employee morale
Apaysoff
Btakeoff
Cpaysback
[答案]C
11Our workers have been checking the heating system since you called usI_______________ you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
12Questionnaires are not suitable_______________some people
Ain
Bfor
Cwith
[答案]B
13We should keep in mind_______________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
14The investor should be aware of the limitations of the financial statement analysis_______________the annual report
Abased on
Bbasing on
Cbase on
[答案]A
15It is only by agreeing with their viewpoint and_______________that you will resolve the situation and send the customer away happy
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
[答案]A
16The new year is just_______________
Ain corner
Baround the corner
Coutside the corner
[答案]B
17Under no circumstance to tell lies_______________to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
18_______________a company really wants is a candidate has the right skills
AWhatthat
BWhatwhat
CThatthat
[答案]A
19He is_______________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
20The more information you can get_______________in your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
[答案]C
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
PP HC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parentsElaine has accepted a job with PP HCShe has a degree in psychology but has never done
this type of work beforeOn her first day after showing her to her desk and introducing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luckAfter lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neckOn his first day he learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from themBy the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about itAnd＇ he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21What are PP HC and Goose neck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
22Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
23Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
24How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]A
25What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇ sand Mark＇s work experience
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇retreated(3) Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4) Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people want you＇re wasting your timeImplement one two three or all of the above techniques and your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
四翻译(计20分题4分)
3135题：请ABC三选项中选出佳翻译答案序号写答题纸
31The old sayingpractice makes perfectapplies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
[答案]B
32We can＇t possibly get the work done by October
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
[答案]A
33A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
[答案]B
34I don＇t know why he is late he might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
[答案]C
35Angry customers tend to aim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
[答案]A
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《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
