3938国开电专科理英语2历年期末考试试题答案汇编[珍藏版]
说明：适国开电期末纸质考试根试题首字母音序查找试题答案
第题 交际语 试题答案
—_______________
—Everything is going smoothly
[答案]How is everything going？
附翻译：
—_______________
—切利
[答案]切进展？
—_______________？
—I have worked for IBM for 3 years
[答案]What is your working experience？
附翻译：
—_______________？
—IBM工作3年
[回答]工作历什？
—_______________
—In total it should be about 15000 RMB for the threeday training
[答案]How much have you budgeted for the training？
附翻译：
—_______________
—三天培训总应该15000民币左右
[回答]培训预算少？
—_______________？
—It costs us ten thousand dollars
[答案]How much does the printing of the annual report cost
附翻译：
—_______________？
—花万美元
[答案]年报印费少
—_______________
—It might be a good idea to read some simplified books first
[答案]What books would you recommend？
附翻译：
—_______________
—先读简体书意
[回答]会推荐什书？
—_______________？
—It will be held on the 3rd floor of Shakirat on Hotel
[答案]What is the address of your speech
附翻译：
—_______________？
—夏奇拉特酒店3楼举行
[回答]演讲址什
—_______________
—It will take at least two weeks
[答案]How soon will you finish our annual report？
附翻译：
—_______________
—少需两周时间
[回答]久完成年报？
—_______________
—My name is Helenand I was born in 1980My major was electrical engineering
[答案]Tell me a little bit about yourselfplease
附翻译：
—_______________
—海伦1980年出生专业电气工程
[回答]请告诉关事情
—_______________
—My name is Helen and I was born in 1980 My major was electrical engineering
[答案]Tell me your name please
附翻译：
—_______________
—海伦1980年出生专业电气工程
[回答]请告诉名字
—_______________
—Neither do I Look at our community it is such a mess
[答案]I really don’t think our service center is satisfying
附翻译：
—_______________
—没社区真团糟
[答案]真认服务中心令满意
—_______________？
—That’s great
[答案]How about going to dinner at the Mexican restaurant tonight
附翻译：
—_______________？
—太棒
[答案]晚墨西哥餐厅吃饭样
—_______________？
—Twice a week
[答案]How often do you use our company’s product
附翻译：
—_______________？
—周两次
[答案]您久次公司产品
—Any suggestions for the project？
—_______________
[答案]I advise you to put more hands in this project
附翻译：
—项目什建议？
—_______________
[答案]建议项目动手
—Can you go skating with us this afternoon？
—Sorry I can’t I ________ take care of my little sister at home
[答案]have to
附翻译：
—天午起滑冰？
—起必须家顾妹妹
[答案]
—Can you stay here longer？
—_______but I have to be back tomorrow
[答案]I’d love to
附翻译：
—里呆会？
—想明天必须回
[答案]愿意
—Customer：We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant？
—Waiter：__________________
[答案]I’m really sorry about that
附翻译：
—顾客：订快时什您餐厅准备菜肴困难？
—服务员：__________________
[回答]真抱歉
—Did the medicine make you feel better？
—No The more________ ________I feel
[答案]medicine I takethe worse
附翻译：
—药没感觉？
—吃药越感觉越糟
[回答]吃药越差
—Do you mind if I record your lecture？
—_______ Go ahead
[答案]Not at all
附翻译：
—介意演讲录音？
—点继续
[答案]点
—Good morningSunshine Community Center May I help you？
—_______________
[答案]I need a plumber to repair the water pipe in my kitchen
附翻译：
—早阳光社区中心帮？
—_______________
[答案]需水工修理厨房水
—Have you ever been to Tokyo？
—_______________
[答案]Nobut I hope to go there next year
附翻译：
—东京？
—_______________
[回答]没希明年里
—Hellois that service center？The elevator of our apartment doesn＇t work
—_______________
[答案]SorryI＇ll have it checked out at once
附翻译：
—服务中心？公寓电梯工作
—_______________
[回答]起马检查
—HiHelenI＇ll have an interview tomorrow I＇m afraid I can＇t make it
—_______________
[答案]Sureyou can Take it easy
附翻译：
—嗨海伦明天面试恐怕
—_______________
[回答]然慢慢
—How are you feeling now？
—_______________
[答案]Much better
附翻译：
—现感觉？
—_______________
[答案]
—How did your talk with the community resident go？
—________He seemed to accept my explanationbut he didn’t sign his name here
[答案]I’m not sure
附翻译：
—社区居民谈样？
—知道似接受解释没里签名字
[答案]确定
—How do you like living in Beijing？
—_____________
[答案]I love it Beijing is such a beautiful city
附翻译：
—喜欢北京生活？
—_____________
[答案]喜欢北京样美丽城市
—How do you think of the theme of our event？
—_______________
[答案]It＇s pretty good
附翻译：
—觉次活动题样？
—_______________
[回答]挺
—How long will you be away from Italy？
—_______________
[答案]About a month
附翻译：
—离开意利久？
—_______________
[答案]约月
—How＇s your mother doing？
—_______________
[答案]She is very well
附翻译：
—妈妈？
—_______________
[回答]
—I am sorry Now what were we talking about？
—_____________
[答案]You were saying that you used to be a teacher
附翻译：
—起现说什？
—_____________
[回答]说名老师
—I was worried about my mathbut Mr White gave mean A
—_______________
[答案]Congratulations
附翻译：
—担心数学怀特先生均A
—_______________
[回答]恭喜
—I＇m terribly sorry that I＇ve spilled some coffee on the table
—________________
[答案]It doesn＇t matter
附翻译：
—抱歉咖啡洒桌子
—________________
[答案]没关系
—Let＇s make plan first for our events shall we？
—________________
[答案]OK let＇s do it
附翻译：
—先活动制定计划？
—________________
[答案]开始吧
—May I ask you why you left the former company？
—______________
[答案]Because I want to change my working environment and seek new challenges
附翻译：
—请问什离开前公司？
—______________
[答案]想改变工作环境寻求新挑战
—Our company is doing a customer service questionnaire May I take you a moment？
—_______________
[答案]By all means
附翻译：
—公司正做客户服务问卷陪会？
—_______________
[答案]
—Should I leave earlier tomorrow morning？
—__________________
[答案]Yesit＇s better to leave earlier to avoid the morning traffic
附翻译：
—明天早应该早点离开？
—__________________
[回答]早点离开避免早交通
—Thank you very much for answering our questions It really helps our market research a lot
—_______________
[答案]It’s my pleasure
附翻译：
—非常感谢您回答问题确实市场研究帮助
—_______________
[答案]荣幸
—This jacket is so good ________？
—It＇s 200 yuan I can give you special 20 discount on it
[答案]How much is it
附翻译：
—件夹克真________？
—200元20特折扣
[答案]少钱
—What do you think of your mother＇s advice？
—_______________
[答案]It doesn＇t fit usactually
附翻译：
—觉妈妈建议样？
—_______________
[答案]适合实际
—What kind of event are you going to plan？
—________________
[答案]A birthday party for my brother
附翻译：
—算举办什样活动？
—________________
[答案]哥哥生日派
—What starting salary do you expect？
—_______________
[答案]I＇d like to start at5000 a month
附翻译：
—期起薪少？
—_______________
[回答]想月5000元起
—What time does the train leave？
—__________________
[答案]At half past five
附翻译：
—火车什时候离开？
—__________________
[答案]五点半
—What＇s your view on our questionnaire？
—________________
[答案]First of all We＇d better change our question order
附翻译：
—您问卷法？
—________________
[答案]首先改变提问序
—What＇s the matter with you？
—_______________
[答案]I feel a bit sick
附翻译：
—？
—_______________
[回答]觉点恶心
—What＇s the weather like in this area？
—_______________
[答案]It＇s rainy
附翻译：
—区天气样？
—_______________
[答案]雨
—Whose textbook is this？
—It _______ John＇s It has his name on it
[答案]must be
附翻译：
—谁教科书？
—定约翰面名字
[答案]必须
—Why do you look unhappy What＇s the matter？
—_______________
[答案]I＇m rather disappointed with the poor quality of the radio I＇ve just bought
附翻译：
—副高兴样子？
—_______________
[回答]刚买收音机质量差感失
—Would you like to go to the concert with us？
—___________but I＇ve promised to help Jim with his Chinese Thank you all the same
[答案]I wish I could
附翻译：
—愿意起听音乐会？
—___________已答应帮助吉姆学中文谢谢家
[答案]希
—Would you mind answering some questions about your annual report？
—_______________
[答案]Noas long as it doesn＇t take long
附翻译：
—您介意回答关您年报问题？
—_______________
[答案]花长时间
—Would you mind filing the questionnaire for me？
—_______________
[答案]No problem Just give it to me
附翻译：
—介意帮填问卷？
—_______________
[答案]没问题吧
—Would you mind filling the questionnaire for me？
—__________________
[答案]No problem
附翻译：
—介意帮填问卷？
—__________________
[答案]没问题
—Would you mind filling the questionnaire for me？
—________________
[答案]No problem Just give me your questionnaire
附翻译：
—介意帮填问卷？
—________________
[答案]没问题问卷行
—Your plan is perfect and I believe that it will be a great success
—_______________
[答案]Thank you very much
附翻译：
—计划完美相信会取巨成功
—_______________
[回答]非常感谢
第二题 词汇结构 试题答案
________a company really wants is a candidate________has the right skills
[答案]Whatthat
附翻译：公司真正想拥合适技候选
—Did the medicine make you feel better？
—No The more________________I feel
[答案]medicine I takethe worse
附翻译：
药感觉？
吃药越感觉越糟
________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
[答案]Compared to
附翻译：面面访谈相问卷调查量受访者里收集数成更低
________the feedback is very helpful for planning future meetings and events
[答案]Getting
附翻译：获反馈计划未会议活动非常帮助
________the fogwe should have reached the annual meeting site on time
[答案]But for
附翻译：雾应该准时达年会现场
________we are from different countrieswe all get along well
[答案]Though
附翻译：然国家相处
________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
[答案]As
附翻译：准备交叉培训计划时您需时考虑公司福利员工福利
A new food market will________in our community next month
[答案]be built
附翻译：月社区建新食品市场
According to their feedback sheetsthe participants are all________with the training
[答案]satisfied
附翻译：根反馈表参者培训满意
American young people would rather________advice from strangers
[答案]get
附翻译：美国年轻宁愿陌生里建议
Anyone who has worked here for over three years is________for sick pay
[答案]eligible
附翻译：里工作超三年资格获病假工资
Are you familiar________he sayingit＇s not what you knowbut who you know？In event planningnetworking is key
[答案]with
附翻译：否熟悉说重知道什认识谁？活动策划中脉关键
At the end of the dayyou want all attendees________your event to remember this key message that you＇ve spent a long time reinforcing
[答案]Leaving
附翻译：根结底您希离开您活动会者记住您花长时间强化关键信息
Customers________refuse to filling the questionnaire are not permitted to buy the product
[答案]who
附翻译：拒绝填写问卷顾客购买该产品
Does his absence________to your work？
[答案]make a difference
附翻译：缺席工作影响？
He investor should be aware of the limitations of the financial statement analysis________the annual report
[答案]based on
附翻译：投资者应注意年报基础进行财务报表分析局限性
He is________this company
[答案]in charge of
附翻译：负责家公司
He keeps on his focus on________money
[答案]making
附翻译：直专注赚钱
He says what he thinks and does what he wants to do________other people＇s feelings
[答案]regardless of
附翻译：说想做想做事顾感受
He was always________in sharing his enormous knowledge
[答案]generous
附翻译：总慷慨分享丰富知识
Her article is________in her class
[答案]the best
附翻译：文章班里
Hiring a good employ may cost much money and time________it can win much more for the company in future
[答案]however
附翻译：雇员工会花费金钱时间公司未赢更
Hiring the right employee________you________a thousand times over in high employee morale
[答案]paysback
附翻译：雇合适员工会高昂员工士气回报您千倍回报
His action is always________with his words
[答案]consistent
附翻译：行动总话致
How many players does a baseball team？
[答案]consist of
附翻译：棒球队少球员？
I didn＇t do________ast week
[答案]anything
附翻译：周什没做
I don＇t know________ I just arrived here two minutes ago
[答案]what＇s going on
附翻译：知道发生什事两分钟前刚里
I forgot________my musicbook and borrowed one from Lily
[答案]to bring
附翻译：忘带音乐书莉莉里
I have coffee________breakfast time
[答案]at
附翻译：咖啡早餐时间
I like cooking for my friends in________free time
[答案]my
附翻译：喜欢空闲时间朋友做饭
I would rather________two weeks earlier
[答案]you had come here
附翻译：宁愿两周前里
I＇m confident in these as long as we________the needs of the community residents and improve our service quality
[答案]keep an eye on
附翻译：关注社区居民需求提高服务质量充满信心
I＇m writing to________a position as a computer engineer in your company
[答案]apply for
附翻译：正写信申请贵公司计算机工程师职位
I＇d like to________that the staff member who served me didn＇t really seem to know what he was doing
[答案]point out
附翻译：想指出服务工作员似真正知道做什
If I________youI________more attention to the independent auditors’ report and financial statements in the annual report
[答案]werewould pay
附翻译：果会更加关注年报中独立审计报告财务报表
If I________youngerI would buy the dress
[答案]were
附翻译：果年轻会买件衣服
I＇m writing to________a position as a computer engineer in your company
[答案]apply for
附翻译：正写信申请贵公司计算机工程师职位
It is only by agreeing with their viewpoint and________that you will resolve the situation and send the customer away happy
[答案]suggesting a possible solution
附翻译：意观点提出解决方案您解决问题客户高兴离开
Let＇s________our plan
[答案]start
附翻译：开始计划吧
Look________
[答案]Here comes the bus
附翻译：公汽车
Melinda will discuss the matter with John________is the representative of Sunshine Medical Center
[答案]who
附翻译：梅琳达阳光医疗中心代表约翰讨事
More than 30 people _______the position
[答案]applied for
附翻译：超30申请职位
One dayour dreams will________reality
[答案]turn into
附翻译：总天梦想会变成现实
Our company will________the customers’ suggestions
[答案]respond to
附翻译：公司回应客户建议
Our workers have been checking the heating system since you called us I________you it will perform well soon
[答案]assure
附翻译：电话工作员直检查供暖系统您保证快表现良
Participants have________the Productivity Analysis Worksheet
[答案]completed
附翻译：参者已完成生产力分析工作表
People________find useful information from the annual report
[答案]could
附翻译：年度报告中找信息
Questionnaires are easy to ________
[答案]analyze
附翻译：问卷容易分析
Questionnaires are not suitable________some people
[答案]for
附翻译：问卷适合某
The candidate should dress in a manner that is appropriate to the position________he is applying
[答案]for which
附翻译：候选应适合申请职位方式着装
The enemy has strengthened their________position
[答案]defensive
附翻译：敌加强防御阵
The heating system of our apartment broke down so I made a call________to the community service center
[答案]complaint
附翻译：公寓供暖系统坏电话社区服务中心投诉
The investor should be aware of the limitations of the financial statement analysis________the annual report
[答案]based on
附翻译：投资者应解基年度报告进行财务报表分析局限性
The Jiahe Community Service Center is about to________service for residents
[答案]provide
附翻译：嘉禾社区服务中心居民提供服务
The moment I got homeI found I________my jacket on the playground
[答案]had left
附翻译：回家刻发现夹克落操场
The more information you can get________in your field
[答案]the more competitive you will be
附翻译：获信息越领域越竞争力
The music________like the singing of a bird
[答案]sounds
附翻译：音乐听起鸟歌声
The name is familiar________me
[答案]to
附翻译：名字熟悉
The new year is just________
[答案]around the corner
附翻译：新年
The quality of questionnaire will________how much information we know from our customers
[答案]affect
附翻译：问卷质量影响客户里解少信息
The success of our event is________to the sponsor
[答案]related
附翻译：活动成功赞助商关
The training is________positive results on the job they are presently________
[答案]bringing about doing
附翻译：培训正目前做工作带积极成果
These tips may help you avoid________bad employees for your company
[答案]hiring
附翻译：提示帮助您避免公司雇良员工
They have disagreement________the plan of celebrating the founding of the community
[答案]on
附翻译：庆祝社区成立计划存分歧
They have learned about________in recent years
[答案]hundreds of English words
附翻译：年学数百英语单词
They promised________the car for us
[答案]to repaired
附翻译：答应修车
They________since last night They are about to finish the work
[答案]have been cleaning the system
附翻译：昨晚开始直清理系统完成工作
This involves________the highlevel reasoning behind your intentions for the event
[答案]identifying
附翻译：涉确定您事件意图背高级推理
Under no circumstance to tell lies________to the public
[答案]are the companies allowed
附翻译：情况公司允许公众撒谎
We________it very much that you’ve come to give us a timely ride Otherwise we would miss the train
[答案]appreciate
附翻译：非常感谢您时赶否会错火车
We are under________to finish the task within such limited time
[答案]pressure
附翻译：承受着限时间完成务压力
We feel________with the inconvenience the service center brought us
[答案]disappointed
附翻译：服务中心带便感失
We have to________our annual work report to the manager next week
[答案]hand in
附翻译：必须周理提交年度工作报告
We need to carry out a proper________of the new system
[答案]evaluation
附翻译：需新系统进行适评估
We should keep in mind________the feedback is very helpful for planning future meetings and events
[答案]that
附翻译：应该记住反馈计划未会议活动非常帮助
We should take the degree________account when we recruit a new secretary
[答案]into
附翻译：招聘新秘书时应该考虑学位
We think that Smith should be told about his________condition as soon as possible
[答案]physical
附翻译：认应该快告诉史密斯身体状况
We________it very much that you’ve come to give us a timely ride Otherwise we would miss the train
[答案]appreciate
附翻译：非常感谢您时赶否会错火车
We________300 copiesand 240 were returned in the end
[答案]handed out
附翻译：发放300份终退回240份
When reading the annual reportwe should lookout________the areas where the company did not comply with the regulations
[答案]for
附翻译：阅读年度报告时应留意公司遵守规定方
When stating problemswe can make a________with those from last year
[答案]comparison
附翻译：开始问题时年问题进行较
When________different cultureswe often pay attention only to the differences without noticing the many similarities
[答案]comparing
附翻译：较文化时注意差异没注意许相似处
Where are you used to________vegetables？
[答案]buying
附翻译：惯里买蔬菜？
Write the telephone number down________you forget
[答案]in case
附翻译：记电话号码防忘记
You also should send a resume________the employer know more information about you
[答案]to let
附翻译：您应该发送份简历雇解您更信息
You can try these methods to keep your interview anxiety________control
[答案]under
附翻译：尝试方法控制面试焦虑
You had better________a doctor as soon as possible
[答案]see
附翻译：快医生
You must________the annual certification of employment online within 15 days
[答案]submit
附翻译：您必须15天线提交年度业证明
You need to________those questionnaire papers for your company
[答案]hand out
附翻译：需公司分发问卷
You＇d better have your hair________before going to your friend＇s wedding
[答案]cut
附翻译：朋友婚礼前剪头发
Your longterm success in event planning will be based________the experience you had
[答案]on
附翻译：您活动策划方面长期成功基您验
第三题 阅读选择题 试题答案
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any businessthen you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
附翻译：
[试题]愤怒顾客会满抱怨象指工作员果种情况发生身应该记住实际表达公司满满果您想业务中取成功您必须学处理愤怒客户面列出指导方针帮助您制定应愤怒客户策略：
永远反驳困难情况您必须保持冷静努力客户满意意观点提出解决方案您解决问题客户高兴离开
耳朵嘴巴确保听说通仔细聆听您够理解客户抱怨原采取满意措施
表达关心：利切机会表达歉意理解必须表明会尝试解决问题您关心展览赢客户青睐行发生重变化
控制愤怒保持耐心学会放松静您客户您保持耐心助赢敌客户
述指导方针生活中种情况非常您通遵循成功应恶劣环境果您遵循提示您事业成功道路
21 At whom do angry customers tend to aim their dissatisfaction and complaints
[答案]Staff members
22When a customer shouts rudely at youyou should_______
[答案]keep calm and listen carefully to the customer
23The underlined sentenceUse your ears more than your mouthmeans_______
[答案]You should listen more than you speak
24When dealing with an angry customerwhich is NOT the right attitude
[答案]Be am used
25 Which of the following statements is true according to the passage
[答案]You should relax yourself and try to understand the angry customers
附翻译：
21愤怒顾客会满投诉针谁？
[答案]工作员
22顾客粗鲁骂时应该_______
[答案]保持冷静认真听取客户意见
23划线句子耳朵嘴意思_______
[答案]应该听说
24面愤怒客户什态度正确？
[答案]
25根文章列项陈述正确？
[答案]应该放松试着理解愤怒顾客
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
附翻译：
[试题]愤怒顾客会满抱怨象指工作员果种情况发生您身您应该记住实际表达公司满您满果您希业务中取成功您必须学处理愤怒客户面列出指导方针帮助您制定应愤怒客户策略：
永远反驳困难情况您必须保持冷静努力客户满意意观点提出解决方案您解决问题客户满意
耳朵嘴巴确保听说通仔细聆听您够解客户抱怨原采取满意措施
表达关心：利切机会表达歉意理解必须表明会尝试解决问题您关心展览赢客户青睐行发生重变化
控制愤怒保持耐心学会放松静您客户您保持耐心赢敌客户方面帮助
述指导方针生活中种情况非常您通遵循成功应恶劣环境果您遵循述提示您事业取成功
1 At whom do angry customers tend to aim their dissatisfaction and complaints？
[答案]staff members
2 When a customer shouts rudely at you you should_______
[答案]keep calm and listen carefully to the customer
3 The underlined sentence Use your ears more than your mouth means_______
[答案]You should listen more than you speak
4 When dealing with an angry customer which is NOT the right attitude？
[答案]Be amused
5 Which of the following statements is true according to the passage？
[答案]You should relax yourself and try to understand the angry customers
附翻译：
1愤怒客户会满抱怨象指谁？
[答案]工作员
2客户粗鲁喊时应该_______
[答案]保持冷静认真听取客户意见
3划线句子耳朵嘴表示_______
[答案]应该听说
4愤怒客户交道时种态度正确？
[答案]逗乐
5根文中说法列说法正确？
[答案]应该放松试着理解愤怒顾客
[试题]If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTS What difference did you make？What has changed in your community or field because of your work over the past year？Take all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MORE：BE SELECTIVE If you include everything the annual report becomes cluttered with information You should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
ADDING VISUALS AND CHARTS：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It’s great if you produce a fullcolor publication with lots of nice photography Of course it will depend on your resources
A STRONG CALL TO ACTION：A strong call to action at the end of your report will impress the readers deeply Make it clear what you’d like your readers to do once they’ve read it
附翻译：
[试题]果您采取步骤您做出令满意年度报告老板支持者会印象深刻
定义成做什改变？年里工作社区领域带什变化？12月活动分成三五成
少：选择性果您容包括年度报告会变杂乱章您应该考虑您想关注重点然选择统计数代表通片案例研究等突出关键成
添加视觉图表：视觉图表减少文细节需求报告更具吸引力果您制作包含量精美片全彩出版物太然取决资源
强烈行动呼吁：报告结尾处强烈行动呼吁会读者留深刻印象明确说明您希读者阅读做什
1 Do you have to gather all the information since you entered the company before writing the annual report？
[答案]No
2 Is it reasonable to include everything of the company in order to make the annual report informative？
[答案]No
3 What does the underlined phrase Less is more mean？
[答案]Using fewer words making fewer parts and so on is simpler and more efficient than the opposite
4 Which is NOT TURE for the functions of the visuals and charts？
[答案]They can make the report harder to be understood
5 How many steps should you take to make your report impressive？
[答案]Four
附翻译：
1写年报前否需收集进入公司信息？
[答案]没
2年报信息量公司切包括进否合理？
[答案]没
3划线Less is more什意思？
[答案]更少词做更少部分等等相反更简单更效
4视觉图表功TURE？
[答案]报告更难理解
5应该采取少步骤报告令印象深刻？
[答案]四
[试题]Mary began playing the violin when she was only six Her father came across a really old instrument at his aunt’s house and he brought it back home with him Mary loved it and immediately tried to play it After a few months she began to have lessons She got on very well with the violin When she was about eleven she really needed a better violin One day she took part in a concert and a man went up to her parents and talked to them about her He said that she had real talent and pointed out that she needed a better violin When he found out that they couldn’t afford one he offered to buy one for her Later when she was about 16 she set up her own group She named it after the man who gave her the violinshe called it the Erio Sound
附翻译：
[试题]玛丽六岁开始拉提琴父亲姨妈家偶然发现件非常古老乐器带回家玛丽喜欢立尝试播放月开始课提琴相处约十岁时候真需更提琴天参加场音乐会男走父母面前谈起说真正天赋指出需更提琴发现买起时提出买约 16 岁时成立组提琴名字命名——称埃里奥声
1 Mary’s father _________
[答案]got the violin from his aunt
附翻译：
1玛丽父亲姑妈里提琴
2 Mary began to need a better violin when she was about_________
[答案]11
附翻译：
2玛丽11岁左右开始需更提琴
3 The man at the concert told Mary’s parents that_________
[答案]she had real talent
附翻译：
3音乐会男告诉玛丽父母天赋
4 Mary_________ when she was 16
[答案]set up her own group
附翻译：
4Mary成立组16岁时候
5 Eric Sound was the name of_________
[答案]Mary’s music group
附翻译：
5Eric SoundMary乐队名字
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by Goose neck On his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff membersand discusses with them what they did and why He roleplays some situations with other staff membersand gets some direct instruction from them By the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And＇ he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
附翻译：
[试题]PPHC鹅颈两做类似社区工作组织聘请名新工作员新父母联系提供服务
伊莱恩接受PPHC工作拥心理学学位前未做类工作第天导演带办公桌前介绍事张城镇图负责家庭名单祝运午饭伊莱恩开始联系家担心见时会说什
马克学历伊莱恩差刚鹅颈聘第天知工作包括周培训马克花两天时间验丰富员工进行家庭探访讨做什什工作员角色扮演情况里直接指导接周独时觉需做什做解知道训练继续
宁愿处种情况没培训情况扔进厚厚事情中培训做工作做准备？
21 What are PPHC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Mark spends two days on family visits with experienced staff members and discuss with them
25 What is the main idea of the passage
[答案]Elaine＇ s and Mark＇s work experience
附翻译：
21什PPHC鹅颈？
[答案]两做类似社区工作组织
22伊莱恩拥学位？
[答案]心理学学位
23根文章列项陈述正确？
[回答]马克培训工作清晰认识
24训练马克工作做准备？
[答案]马克花两天时间验工作员进行家庭访问讨
25篇文章思想什？
[答案]伊莱恩马克工作历
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first dayafter showing her to her desk and intro due ing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by Goose neck On his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff membersand discusses with them what they did and why He roleplays some situations with other staff membersand gets some direct instruction from them By the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
附翻译：
[试题] PPHC鹅颈两做类似社区工作组织聘请名新工作员新父母联系提供服务
伊莱恩接受PPHC工作拥心理学学位前未做类工作第天导演带办公桌前介绍事张城镇图负责家庭名单祝运午饭伊莱恩开始联系家担心见时会说什
马克学历伊莱恩差刚鹅颈聘第天知工作包括周培训马克花两天时间验丰富员工进行家庭探访讨做什什工作员角色扮演情况里直接指导接周独时觉需做什做解知道训练继续
宁愿处种情况没培训情况扔进厚厚事情中培训做工作做准备？
21 What are PPHC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Both A and B
25 What is the main idea of the passage
[答案]The importance of training
附翻译：
21什PPHC鹅颈？
[答案]两做类似社区工作组织
22伊莱恩拥学位？
[答案]心理学学位
23根文章列项陈述正确？
[回答]马克培训工作清晰认识
24训练马克工作做准备？
[答案]AB
25篇文章思想什？
[答案]培训重性
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PPHC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she’ll do or say when she meets them
Mark has a degree similar to Elaine’s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he’s on his own he feels he has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you’re going to do？
附翻译：
[试题]PPHC鹅颈两做类似社区工作组织聘请名新工作员新父母联系提供服务
伊莱恩接受PPHC工作拥心理学学位前未做类工作第天导演带办公桌前介绍事张城镇图负责家庭名单祝运午饭伊莱恩开始联系家担心见时会说什
马克学历伊莱恩差刚鹅颈聘第天知工作包括周培训马克花两天时间验丰富员工进行家庭探访讨做什什工作员角色扮演情况里直接指导接周独时觉需做什做解知道训练继续
宁愿处种情况没培训情况扔进厚厚事情中培训做工作做准备？
1 What are PPHC and Goose neck？
[答案]They are two organizations that do similar community work
2 Which degree does Elaine have？
[答案]Psychology degree
3 Which of the following statements is TRUE according to the passage？
[答案]Mark has a clear idea of his job after the training
4 How is Mark trained to be prepared for his work？
[答案]Both A and B
5 What is the main idea of the passage？
[答案]The importance of training
附翻译：
1什PPHC鹅颈？
[答案]两做类似社区工作组织
2Elaine拥什学位？
[答案]心理学学位
3根文中说法列说法正确？
[回答]马克培训工作清晰认识
4Mark训练工作做准备？
[答案]AB
5文章思想什？
[答案]培训重性
[试题]Questionnaires can be a simple way to get to know your audience’s opinions Though it is easy to write a questionnaire you need a lot of skill and experience to write a good one Luckily good design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simple A short and simple questionnaire is more likely to be completed and returned It is also important to make your questionnaire as attractive as possible You should keep the following design elements in mind：
TEXT：Choose a font style that is easy to read and make sure the font size is large enough for your respondents to read
PARAGRAPHS：Long paragraphs can be daunting for readers so try to keep your blocks of text to a handful of lines
WHITE SPACE：Ensure that there is space between questions and sections and don’t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questions Do not use any unnecessary words and phrases Brief questions that use simple language are easy to read and understand so the participants won’t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific ones Try to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own words They can provide more detailed information but they take more time and effort to answer and can be more difficult to analyze You should not use too many openended questions in one questionnaire
In a word taking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
附翻译：
[试题]问卷解听众意见种简单方法然写份问卷容易需技巧验写出份问卷幸运短时间学会良设计技
保持您问卷简单具视觉吸引力
保持您问卷简短简单份简短问卷更完成返回您问卷具吸引力重您应该牢记设计元素：
文：选择种易阅读字体样式确保字体足您受访者阅读
段落：长段落会读者生畏请量文块控制行
空白：确保问题部分间空间页边距太
保持问题简短易懂
简短直接回答您问题必单词短语简单语言简短问题易阅读理解参者会觉填写问卷困难
确保问题序正确
您应该般问题开始您问卷调查然转具体问题量避免般问题具体问题间回跳跃
正确开放式问题
开放式问题意味着受访者话回答提供更详细信息需更时间精力回答更难分析您应该份问卷中太开放式问题
总花时间制定份精心设计参者友问卷您提供数帮助您做出正确决定
1 The questionnaire contains following elements except？
[答案]Address
附翻译：
1问卷包含容？
[答案]址
2 In order to keep your questionnaire visually attractive you should______
[答案]Leave enough space between questions and sections
附翻译：
2您问卷具视觉吸引力您应该______
[答案]问题部分间留出足够空间
3 You should start your questionnaire with _______ questions and then move to _______ ones
[答案]general specific
附翻译：
3您应该般性问题开始您问卷调查然转具体问题
4 What could be the best title for this passage？
[答案]Designing an Effective Questionnaire
附翻译：
4篇文章标题什？
[答案]设计效问卷
5 Which of the following statements is NOT correct？
[答案]Openended questions cannot provide more detailed information so you’d better not use too many openended questions in one questionnaire
附翻译：
5列说法正确？
[回答]开放式问题法提供更详细信息您份问卷中开放式问题
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answerand there＇s no hopeOne poor answer normally does not knock a candidate out of consideration An interview is like a testgetting an85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxiety If your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
附翻译：
[试题]面试压力通常受程假设影响抗引发焦虑想法助降低焦虑水搞砸答案没希 糟糕答案通常会候选失考虑面试场考试8590份工作
视化成功提高绩效助缓解焦虑始终尝试想象面试官积极互动尤面试前时
某种程度放松技巧渐进式肌肉放松呼吸练控制焦虑果面试焦虑度考虑医生制定效应措施
21_______often influences the stress around interviews according to the passage
[答案]Anxietyprovoking thoughts
附翻译：
21根文章焦虑引发想法会影响面试时压力
22Does one poor answer in an interview influence a candidate to _______get a job
[答案]No
附翻译：
22面试中糟糕答案否会影响应聘者拒绝工作？
23Imagining success help a candidate to_______levels of anxiety
[答案]lower
附翻译：
23想象成功助候选降低焦虑水？
24How can we reduce our stress around interviews
[答案]Breathe deeply
附翻译：
24减轻面试压力？
[答案]深呼吸
25 When should we go to see a doctor according the author
[答案]When we have too much stress around interview
附翻译：
25根作者说法应该什时候医生？
[答案]面试中压力太时
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there’s no hope One poor answer normally does not knock a candidate out of consideration An interview is like a test getting an 85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
附翻译：
[试题]面试压力通常受程假设影响抗引发焦虑想法助降低焦虑水搞砸答案没希糟糕答案通常会候选排考虑范围外面试测试8590足份工作
视化成功提高绩效助缓解焦虑始终尝试想象面试官积极互动尤面试前时
某种程度放松技巧渐进式肌肉放松呼吸练控制焦虑果您面试焦虑度您会考虑医生制定效应措施
1 What often influences the stress around interviews according to the passage？
[答案]Anxietyprovoking thoughts
2 Does one poor answer in an interview influence a candidate to get a job？
[答案]No
3 Can imagining success help a candidate to lower levels of anxiety？
[答案]Yes
4 How can we reduce our stress around interviews？
[答案]Breathe deeply
5 When should we go to see a doctor according the author？
[答案]When we have too much stress around interview
附翻译：
1根文章影响面试压力素什？
[答案]发深省想法
2面试中答案会影响求职者业？
[答案]没
3想象成功帮助候选降低焦虑水？
[回答]
4减轻面试压力？
[答案]深呼吸
5作者说什时候医生？
[答案]面试中压力太时
[试题]Successful and memorable events don＇t just happenOrganizing and holding an event takes planning Whether it＇s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event＇s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of details When you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safety Making a list will ensure you don＇t overlook things
Have a clear purpose When you plan an eventyou should clearly define its purposebecause the following decision should support it
Do not clash Check the calendar Don＇t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇s timeplan for a more familiar affair If it＇s a big eventprepare several months ahead If the budget is smallyou may have to a lot of doityourself work
附翻译：
[试题]成功难忘活动发生组织举办活动需计划周年纪念体育赛事退休派您少时间您活动成功细节
建议帮助您举办场成功活动决定目标受众首先您应该知道您目标受众谁决定格式容价格位置等方面落实位
列出详细信息举办活动时需考虑切节目容灯光食物供应交通停车安全列出清单确保您会忽略事情
明确目计划活动时应该清楚定义目面决定应该支持
突检查日历假期受欢迎假期时间发生突
解您局限性您应该意识弱点例预算时间果您决定周举办活动请计划更熟悉活动果事提前月做准备果预算做动手工作
21 Which of the following statement is NOT true according to the passage
[答案]Know the limitation means you should know the audience＇s limitation
22 Which is not the factor of holding a successful event
[答案]A invitation
23According to the passagewhat is the key factor to make your event successful
[答案]Details
24What is the main idea of this passage
[答案]How to plan successful events
25 What is the purpose of making list of details
[答案]Make sure not overlook things
附翻译：
21根文中说法列项陈述正确？
[答案]知道限制意味着应该知道受众限制
22项举办成功素？
[答案]邀请
23根文章您活动成功关键素什？
[答案]详情
24段话思想什？
[答案]策划成功活动
25制作清单目什？
[答案]确保忽视事情
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it’s an anniversary a sporting event or a retirement party and no matter how much time you have your event’s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Make a list of details When you hold an event you need to consider everything from program content lighting food serving transportation to parking and safety Making a list will ensure you don’t overlook things
Have a clear purpose When you plan an event you should clearly define its purpose because the following decision should support it
Do not clash Check the calendar Don’t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week’s time plan for a more familiar affair If it’s a big event prepare several months ahead If the budget is small you may have to a lot of doityourself work
附翻译：
[试题]成功令难忘事件发生组织举办活动需计划周年纪念日体育赛事退休派您少时间您活动成功细节
建议帮助您举办场成功活动决定目标受众首先您应该知道您目标受众谁决定格式容价格位置等方面落实位
列出详细信息您举办活动时您需考虑切节目容灯光食物供应交通停车安全列出清单确保您会忽略事情
明确目计划事件时应该明确定义目面决定应该支持
突检查日历假期受欢迎假期时间发生突
解您局限性您应该意识弱点例预算时间果您决定周举办活动请计划更熟悉活动果型活动请提前月做准备果预算需做动手工作
1 Which of the following statement is NOT true according to the passage？
[答案]Know the limitation means you should know the audience’s limitation
2 Which is not the factor of holding a successful event？
[答案]A invitation
3 According to the passage what is the key factor to make your event successful？
[答案]Details
4 What is the best title for this passage？
[答案]How to plan successful events
5 What is the purpose of making list of details？
[答案]Make sure not overlook things
附翻译：
1根文中说法列说法正确？
[答案]知道限制意味着应该知道受众限制
2举办成功素？
[答案]邀请
3根文章您活动成功关键素什？
[答案]详情
4段话标题什？
[答案]策划成功活动
5制作清单目什？
[答案]确保忽视事情
[试题]The houses we live in are very important They keep us from being cold in the winter and hot in the summer In the winter they keep out the snow They also keep out the wind Even if it is blowing outsidewe are nice and warm inside In the summerhouses keep the hot sun from us When it rainsthey keep us from getting wet
Houses are also places where we can feel safe People can＇t get at us or our things Houses give us a place to be together with our families and friends Mothers and fathers care for their children there The children play there The family eat and sleep under the same roof
Houses are different in many ways They are made of different things Some houses are made of wood Some are made of stone Sometimes more than one thing is used to make a house
Houses come in different sizes Some houses have only one roomSome houses have more than one room Big apartment houses found in cities have a great many rooms They hold many families The rooms in which each family lives are called an apartment
Houses are different in the ways they are built Houses in hot countries can be lightly built In places it rains much of the timehouses must keep out the water
附翻译：
[试题]住房子重冬冷夏热冬天挡住雪挡风外面吹着风心温暖避暑墅里远离烈日雨时候淋湿
房子感安全方法接东西房子家朋友起方母亲父亲里顾孩子孩子里玩耍家屋檐吃饭睡觉
房子方面东西组成房子木头做石头做时止件东西建造房子
房子房子房间房子止房间城市中发现公寓房间拥许家庭家庭居住房间称公寓
房屋建造方式炎热国家房子轻装阵常雨方房屋必须防水
21 Which of the following is NOT mentioned in the passage
[答案]Families and friends live in the same house
22 According to the passagethe house can keep out
[答案]the wind and the snow
23 Houses are in sizes and many ways
[答案]different
24 Which of the following is probably NOT the thing used to build houses
[答案]cotton
25 From the passage we can infer that people
[答案]in hot places like to live the lightlybuilt houses to get heat
附翻译：
21列项没文章中提？
[答案]家朋友住房子里
22根通道房子挡外面
[答案]风雪
23房子方式
[答案]
24项建造房屋东西？
[答案]棉花
25文章中推断出
[答案]炎热方喜欢住轻便房子取暖
[试题]There are more ants than any other kinds of land animals in the world They range from 01 to 1 inch long and are usually yellow brown red or black Ants live in societies in which they depend on one another The societies are not all exactly the same because there are ants of very many kinds But in general each kind has ants of three main types：queens males and workers
The ants have a good many enemies They include birds bears and ant eaters of various kinds In some cases other ants are their worst enemies as man’s enemy is man In some parts of the world red ants march in large armies to attack the homes of black ants Some of them succeed in getting inside of the tunnels of black ants whose entrances have been blocked They try to carry the black ant babies away The black ants do all they can to prevent that They send their biggest soldiers into action Very many of the red ants soldiers are killed but some escape with babies belonging to the black ants The red ants take the babies home and bring them up They become the only workers for the red ants
Ants as a group are beneficial to humans Their tunnels mix and soften the soil in some places replacing the activity of earthworms Some of ants are harmful to humans For example the fire ant which has a painful bite is a serious pest to humans and domestic animals in many parts of the world
附翻译：
[试题]蚂蚁世界种陆生动物长度01英寸1英寸等通常黄色棕色红色黑色蚂蚁生活相互赖社会中社会完全相蚂蚁种类繁总说种蚂蚁三种类型：蚁雄性工蚁
蚂蚁敌包括种鸟类熊食蚁兽某情况蚂蚁敌类敌类世界某方红蚂蚁成群结队进攻黑蚂蚁家园中成功进入入口已封锁黑蚂蚁隧道试图黑蚁宝宝带走黑蚂蚁防止种情况发生派出士兵投入行动红蚂蚁士兵杀带着属黑蚂蚁婴逃跑红蚂蚁婴带回家抚养长成红蚂蚁唯工
蚂蚁作群体类益隧道混合软化土壤某方取代蚯蚓活动蚂蚁类害例具痛苦咬伤火蚁世界许方类家畜严重害虫
1 Which kind of ants is not regarded as the main types of ants in general？
[答案]Soldier ants
2 According to the passage what do we learn about the ants’ enemies？
[答案]They are of many kinds
3 The red ants attack the black ants’ home because
[答案]they don’t have workers of their own
4 According the passage which of the following statements is TRUE？
[答案]Ants are useful to human on some conditions
5 The main purpose of the passage is to
[答案]explain some information about ants
附翻译：
1般说种蚂蚁视蚂蚁种类？
[答案]士兵蚂蚁
2根文章解蚂蚁敌什？
[答案]种
3红蚂蚁攻击黑蚂蚁家
[答案]没工
4根文中说法列说法正确？
[答案]蚂蚁某情况类
5文章目
[答案]解释关蚂蚁信息
第三题 阅读判断题 试题答案
[试题]An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● CHAIRMAN’S LETTER
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
附翻译：
[试题]公司年度报告某提供关业务绩效信息包括投资者潜投资者利益相关者报告中解公司营范围况未发展年度报告部分通常包括董事长致函财务报表营分析
●董事长致辞
通常年度报告应包含董事长信封信应提供关年成功挑战详细信息应包括公司未前景
●运营分析
营分析年业务概述通常包括新员工新产品介绍时介绍业务收购等重问题
●财务报表
财务报表年度报告非常重报表中解公司业绩通常包括三方面第损益表第二资产负债表第三现金流量表
1 An annual report of a company provides some information about its business performance for certain people [答案]T
2 People can know everything of the company from the annual report [答案]F
3 An annual report usually includes chairman’s letter financial statements and operation analysis [答案]T
4 A chairman’s letter should include the strategic direction moving forward [答案]T
5 This passage is mainly about the main parts of an annual report [答案]T
附翻译：
1公司年度报告某提供关业务绩效信息[答案]T
2年报中解公司切[答案]F
3年度报告通常包括董事长致函财务报表营分析[答案]T
4董事长信应包括前进战略方[答案]T
5段话关年报部分[答案]T
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工定处学新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees[答案]T
28 Cross training can apply to almost any position and almost any industry[答案]T
29 Not all employees are suitable to be cross trained[答案]T
30 You can decide which employees to be cross trained according to their age[答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29非员工适合接受交叉培训[答案]T
30您根年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学新技更价值保持积极性减少工聊感
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作工作第手知识收银员接受架培训收银员培训果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees [答案]T
28 Cross training can apply to almost any position and almost any industry [答案]T
29 When you prepare cross training plansthe only consideration is the company benefits [答案]F
30 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29制定交叉培训计划时唯考虑公司利益[答案]F
30您根员工年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A’s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked or didn’t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B务训练B完成A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根员工年龄表现决定员工准备接受变革
1 Cross training is training an employee to do a different job in a different company [答案]F
2 Cross training is beneficial not only for managers but also for employees [答案]T
3 Cross training can apply to almost any position and almost any industry [答案]T
4 Not all employees are suitable to be cross trained [答案]T
5 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
1交叉培训培训员工公司事工作[答案]F
2交叉培训仅理者益员工益[答案]T
3交叉培训适职位行业[答案]T
4非员工适合接受交叉培训[答案]T
5您根年龄决定员工进行交叉培训[答案]F
[试题]Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
The steps for good communication skills(1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contactwhich shows confidence Then pay attention to your body language (3)Listen After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension(4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills：(1)The better you are able to express yourselfthe better your ability to communicate(2)Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openminded It will in turngain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidence Moreoveryour each higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧生活工作际关系成功关键果没效沟通信息会误解传递变成错误误解挫折甚灾难
良沟通技巧步骤：(1)知道说什清楚解您信息目意图(2)知道说眼神交流开始表现出信然注意肢体语言(3)听讲完停听听寻找反馈理解线索(4)达理解沟通理解理解
更培养良沟通技巧技巧：(1)越表达沟通力越(2)练听力技巧体谅发言者等说完陈述观点(3)开放心态学会理解欣赏观点反会获更合作理解(4)避免情绪激动时候尝试交流说话前花点时间考虑立场您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外成功实现目标时彼间相互理解合作更高层次
26 A message must be understoodinterpreted or delivered correctly with communication[答案]F
27 When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand othersthe better your ability to communicate[答案]F
29 Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
30 Don＇t argue or debate with others if you feel angry or displeased[答案]T
附翻译：
26必须通沟通正确理解解释传递信息[回答]F
27交谈时少注意肢体语言[答案]F
28越理解沟通力越[答案]F
29陈述观点前演讲者先说完[回答]T
30果感生气高兴争辩[回答]T
[试题]GOOD COMMUNICATION SKILLSKEY TO ANY SUCCESS
Good communication skills are the key to success in life work and relationships Without effective communication a message can turn into error misunderstanding frustration or even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1 Know what to say
Understand clearly the purpose and intent of your message
2 Know how to say
Begin by making eye contact which shows confidence Then pay attention to your body language
3 Listen
After you’ve finished talking you should stop listen and look for feedback and clues of comprehension
4 Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1 The better you are able to express yourself the better your ability to communicate
2 Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
3 Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding
4 Avoid trying to communicate when in an emotional state Take time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationships more career opportunities and increased selfconfidence Moreover you reach higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧成功关键
良沟通技巧生活工作际关系成功关键果没效沟通条信息会误解传递善变成错误误解沮丧甚灾难
良沟通技巧步骤：
1知道该说什
清楚解您信息目意图
2知道说
眼神交流开始表明信心然注意肢体语言
3听
说完应该停倾听寻找反馈理解线索
4达成谅解
沟通理解理解
更培养良沟通技巧技巧：
1越表达沟通力越
2练听力技巧体谅发言者等说完陈述观点
3开放心态学会理解欣赏观点反会获更合作理解
4避免情绪状态时尝试交流说话前花点时间考虑立场
您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外您成功实现目标时达更高水相互理解合作
1 A message must be understood interpreted or delivered correctly with communication [答案]F
2 When you talk with others you can pay little attention to your body language [答案]F
3 The better you are able to understand others the better your ability to communicate [答案]F
4 Before stating your opinions you’d better let the speaker finish his or her talking first [答案]T
5 Don’t argue or debate with others if you feel angry or displeased [答案]T
附翻译：
1必须通沟通正确理解解释传递信息[答案]F
2交谈时少注意肢体语言[答案]F
3越理解沟通力越[答案]F
4发表意见前发言者先说完[答案]T
5果您感生气高兴请争辩[答案]T
[试题]Feedback from your customers is very important The more information you have from themthe more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchairand see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconductedthey usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sources Their communication with the customers will become important information for improving customer care You may deliver the best service in the world But if it is not what people wantyou＇re wasting your time Implement onetwothree or all of the above techniquesand your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
直接询问您客户满足愿解您服务产品需求简单方法酒店客户问想什早餐时然酒店工作员问认客户想什时答案完全成客户解客户您服务时体验忘记反馈明显未充分利方式例扮演坐轮椅顾客
焦点组焦点组客户代表工作您提供关需求偏信息问卷调查成熟反馈技术执行良时通常工作鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息您提供世界服务果想浪费时间实施项二项三项全部技术您服务产品夜间改善
26 Hotel customers and hotel staff think the same about breakfast[答案]F
27 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28 It＇s not necessary to know about the customers’ needs and preferences[答案]F
29 Questionnaires are useful in getting feedback from customers[答案]T
30 Frontline staff have nothing to do with improving customer service[答案]F
附翻译：
26酒店顾客酒店员工早餐法样[答案]F
27顾客店里坐轮椅坏体验表明服务[答案]T
28没必解客户需求喜[答案]F
29问卷助客户里获反馈[答案]T
30线员工改善客户服务关[答案]F
[试题]Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
1直接询问您客户满足愿解您服务产品需求简单方法酒店顾客问想什早餐时然酒店员工问认顾客想什时答案完全
2成客户解客户您服务时体验获反馈明显未充分利方法例您充坐轮椅顾客您
3焦点组焦点组客户代表工作您提供关需求偏信息
4问卷调查成熟反馈技术果执行通常工作
5鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息
您提供世界服务果想浪费时间实施述种两种三种全部技术您服务产品夜间改善
1 Hotel customers and hotel staff think the same about breakfast [答案]F
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not [答案]T
3 It’s not necessary to know about the customers’ needs and preferences [答案]F
4 Questionnaires are useful in getting feedback from customers [答案]T
5 Frontline staff have nothing to do with improving customer service [答案]F
附翻译：
1酒店顾客酒店员工早餐法致[答案]F
2坐轮椅顾客店里体验坏说明服务[答案]T
3必解客户需求喜[答案]F
4问卷助客户里获反馈[答案]T
5线员工改善客户服务关[答案]F
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancement Here are certain rules that you can use to select the right employee Design an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅浪费时间金钱会影响团队精神公司士气然雇佣会员工生产力成功雇佣关系企业文化提升方面带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
26 Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
27 A company has to spend a lot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30 Work experience is one of the primary things for an employer to verify in background checking[答案]T
附翻译：
26雇错误员工昂贵公司说成高昂耗时[回答]T
27家公司必须花钱聘请合适员工[答案]F
28目标明确广告会应聘者失勇气[答案]F
29精心设计面试题帮助更解应聘者[回答]T
30工作验雇背景调查中验证容[答案]T
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hire however pays you back in employee productivity successful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employee Design an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentials skills and experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅会浪费您时间金钱会影响团队精神公司士气然招聘会员工生产力成功雇佣关系企业文化提升方面您带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况
检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
1 Hiring the wrong employee is expensive costly to a company and time consuming [答案]T
2 A company has to spend a lot of money hiring a right employee [答案]F
3 An advertisement with a clear target will make all candidates lose courage [答案]F
4 Well designed interview questions can help you know more about the candidates [答案]T
5 Work experience is one of the primary things for an employer to verify in background checking [答案]T
附翻译：
1雇错误员工昂贵公司说成高昂耗时[答案]T
2家公司必须花钱聘请合适员工[答案]F
3目标明确广告会候选失勇气[答案]F
4精心设计面试问题帮助更解候选[答案]T
5工作验雇背景调查中核实容[答案]T
[试题]If you take the following stepsyou can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selective If you include everythingthe annual report becomes cluttered with information You should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇s great if you produce a full color publication with lots of nice photography Of courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇d like your readers to do once they＇ve read itsuch as donatepurchase servicesetc
附翻译：
[试题]果您采取步骤您做出令满意年度报告老板支持者会印象深刻
定义成做什改变？您年工作您社区领域发生变化？12月活动分成三五成
少：选择性果东西包括年度报告会变杂乱章应该考虑想关注什然选择统计数代表片案例研究等突出关键成
添加视觉效果图表：视觉效果图表减少文细节需求报告更具吸引力果您制作包含量精美片全彩色出版物太然取决资源
强烈行动号召：报告末尾强烈行动号召会读者留深刻印象明确希读者阅读做什例捐赠购买服务等
26 Before writing the reportyou should gather all the work you have done over the past year[答案]T
27 The contents of the report should be selective[答案]T
28 The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
附翻译：
26写报告前应该收集年做工作[回答]T
27报告容应该选择性[回答]T
28成语图胜千言里合适[答案]T
29视觉图表应报告变更聊[答案]F
30强烈行动呼吁结束报告会犯读者[答案]F
[试题]One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselvesThis was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpful added Zhang Ming
附翻译：
[试题]天早吴亮发现教室变发现桌子排成排拼起组成八张更桌子前两天太兴奋认真听老师话快学惯种新教室安排现课更安静吴说提出想法通讨学更种更学方式
李宇喜欢组成员先讨说然呈现全班学信心李氏学校改革部分学校进行项改革希学生提供更轻松学方式更讨机会学校希提高学生学组合作力英语老师张明说
然改革教师提出更求现15分钟时间堂前45分钟完课短时间教书困难教师必须找更方法更效教学
改革求更相信帮助张明补充道
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement [答案]T
27 The school made the reform in order to offer students more seats to study [答案]F
28 The reform has demanded more from teachers [答案]T
29 Wu Liang and her classmates like the new classroom arrangement [答案]F
30 The best title of this passage maybe New Look in Class[答案]T
附翻译：
26新教室安排吴亮课堂更容易学讨[答案]T
27学校进行改革学生提供更学名额[答案]F
28改革教师提出更求[答案]T
29吴亮学喜欢新教室布置[答案]F
30段标题新面貌[答案]T
[试题]QUESTIONNAIRES：ADVANTAGES &：DISADVANTAGES
Every coin has two sides and questionnaires are no different With questionnaires the advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviews questionnaires are cheaper forcollecting data from a large number of respondents Also questionnaires are easy to analyze and computer software can easily complete data entry and make tables for nearly all surveys Questionnaires are familiar to most people as nearly everyone has had some experience completing one Questionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results Another disadvantage is they provide little flexibility for the respondents What’s more many times the respondent is not the same person you sent the questionnaire to Finally questionnaires are not suitable for some people For example a survey to a group of poorly educated people might not work because of reading problems
附翻译：
[试题]问卷调查：优势&：劣势
枚硬币两面问卷例外问卷利弊
问卷优点
面面访谈相问卷调查量受访者里收集数成更低外问卷易分析计算机软件轻松完成调查数输入表格数熟悉问卷完成问卷验没影响受访者线索时问卷调查减少偏见
问卷缺点
问卷缺点回复率会降低会降低结果信心缺点受访者提供灵活性更重时候受访者您发送问卷问卷适合某例群受教育程度低进行调查会阅读问题法奏效
1 The advantages of questionnaire are more than disadvantages [答案]T
2 Questionnaire is the cheapest way for collecting data from respondents [答案]F
3 Questionnaires have the advantage of being analyzed easily through the computer software [答案]T
4 Questionnaire is suitable for everyone [答案]F
5 The respondent is usually the same person you sent the questionnaire to [答案]T
附翻译：
1问卷优点缺点[答案]T
2问卷受访者里收集数便宜方式[答案]F
3问卷优点通计算机软件易分析[答案]T
4问卷适合[答案]F
5受访者通常您发送问卷[答案]T
[试题]Sixteen years ago I learned this lesson in the back of a New York City taxicab Here＇s what happened I hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of us My taxi driver slammed on his brakesskiddedand missed the other car＇s back end by just inches
The driver of the other carwho almost caused a big accidentstarted yelling bad words at us My taxi driver just smiled and waved at the guy And I mean he was friendly SoI saidWhy did you just do that This guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucks They runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump it And if you let themthey＇ll dump it on you When someone wants to dump on youdon＇t take it personally You just smilewavewish them welland move on You＇ll be happy with what you did
I started thinkinghow often do I let Garbage Trucks run right over me And how often do I take their garbage and spread it to other people at workat homeor on the streets It was that day I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their day What about you If you let more garbage trucks pass you byyou＇ll be happier Life＇s too short to wake up in the morning with regrets SoLove the people who treat you right Forget about the ones who don＇t
附翻译：
[试题]十六年前纽约市出租车座学课发生事情跳辆出租车中央车站出发右车道行驶时突然辆黑色汽车面前停车位中跳出出租车司机猛踩刹车滑辆车端相距英寸
差点造成事辆车司机开始吼出租车司机微笑着挥手意思友说什样做？家伙差点毁车送进医院时出租车司机告诉现说垃圾车法
许垃圾(垃圾)卡车满垃圾满沮丧满愤怒满失垃圾堆积起时需方倾倒垃圾果会倾倒身想甩时候成需微笑挥手祝切利然继续前进会做感高兴
开始想久垃圾车身碾？久垃圾走然工作家里街散播？天说会样做
成功士会垃圾车占天呢？果更垃圾车身边会更快乐生命太短暂早醒时悔爱忘记没
26 One day the taxi almost hit another car[答案]T
27 The author dumped some garbage in front of his car[答案]F
28 Many people like to drive garbage trucks[答案]T
29 The author used to have a lot of money[答案]F
30 If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
附翻译：
26天出租车差点撞辆车[答案]T
27作者车前倒垃圾[答案]F
28喜欢开垃圾车[回答]T
29作者钱[回答]F
30果家倒垃圾量劝样[回答]F
[试题]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1 – Get experience and volunteer your time in different event services There are so many aspects of events including working for a graduation event a sports competition volunteering for nonprofits and working for an established event planner Your longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
*Verbal and written communications
*Organization and time management
*Negotiation and budget management
*Creativity marketing public relations and more
STEP 2Move into a position with some responsibility Instead of just volunteering become the fundraising chair for a nonprofit become a catering manager or take on a leadplanning role at an event planning company
STEP 3Are you familiar with the saying it’s not what you know but who you know？In event planning networking is key Wherever you go collect contact information for the people you meet
STEP 4Create an event album Showcase your work with photos booklets and invitations of the events you’ve worked on Organize each piece in a book to easily present your experience and event stories Most people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experience you can also become a certified event planner Join some training and try to get planner certification from some institutions It’s also helpful to keep up with industry trends and establish contacts within the industry
附翻译：
[试题]5(10)提示开始您活动策划职业
第1步获验愿参加活动服务活动方面包括毕业活动工作体育赛非营利组织做志愿者已建立活动策划者工作您活动策划方面长期成功基您验确保您方面具扎实技：
*口头书面交流
*组织时间理
*谈判预算理
*创意营销公关系等
第2步进入定责位置仅仅做志愿者成非营利组织筹款席成餐饮理者活动策划公司担牵头策划角色
第3步否熟悉句话知道什认识谁？活动策划中网络关键您走里收集您遇联系信息
第4步创建活动相册片册子您参活动邀请展示您作品件作品整理成书轻松展示您体验活动事数视觉画图
第5步获宝贵活动策划验时您成认证活动策划者参加培训尝试机构获规划师认证行业趋势行业建立联系帮助
1 You can plan a success event if you have experience [答案]F
2 You will move into a position with some responsibility only through volunteering [答案]F
3 Networking is the key to event planning [答案]T
4 Create an event album means taking photos in the event [答案]F
5 You can become a certified event planner as well when you gain valuable event planning experience [答案]T
附翻译：
1验策划场成功活动[答案]F
2通志愿服务进入定责职位[答案]F
3网络活动策划关键[答案]T
4创建活动相册活动中拍[答案]F
5您获宝贵活动策划验时您成认证活动策划师[答案]T
[试题]Xiao yan
I thought you’d like to know what has happened to your report about improving the websiteLast week I had a meeting with the designers I gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functions as you suggested so that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Paris conference and would like to talk to you about that There are some things I can do myself but I would like your help with some technical aspects I must get some slides made too and would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning？
David
附翻译：
[试题]燕
想想知道关改进网站报告发生什周设计师开会份报告告诉需重新设计网站
—已简化第页
—已求图标变
—颜色现
—正您建议更功便客户够资金转移家银行账户
巴黎会议介绍变化想谈谈事情做希您技术方面提供帮助必须制作幻灯片希您意见
周三周四早时间喝杯咖啡？
卫
1 David had a meeting with the designers yesterday [答案]F
2 David had made the icons larger [答案]F
3 The speed of access has been made quicker [答案]F
4 David is going to make a presentation in Paris [答案]T
5 David would like some help from Xiao yan [答案]T
附翻译：
1卫昨天设计师开会[答案]F
2卫图标放[答案]F
3访问速度更快[答案]F
4卫巴黎发表演讲[答案]T
5卫想燕里帮助[答案]T
第四题 翻译题 试题答案
A bad hire not just wastes your time and money but also impacts the team spirit and company morale
[答案]招聘合格员工浪费时间金钱会影响整团队精神公司士气
A few minutes later the doctor came out of his room for the third time
[答案]分钟医生第三次房间走出
A man and his wife had a small restaurant near a station
[答案]男妻子车站方开家饭馆
A new food market will be built in our community next month
[答案]月社区新建菜市场
A true friend is someone who reaches for your hand and touches your heart
[答案]真正朋友援手帮助感动心扉
Angry customers tend to aim their dissatisfaction and complaints at staff members
[答案]愤怒顾客会员工做发泄满抱怨目标
As a general rule it is better to focus on the content of a presentation as a means of attracting your audience＇s attention
[答案]般言重点放讲解容吸引观众注意
By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it
[答案]第二星期独立工作时候感需做什开始做非常清楚
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
[答案]焦点组顾客代表工作提供需求喜
Having patience with your customers and with yourself will go along way in winning over hostile customers
[答案]顾客耐心赢生气顾客工作支持方面帮助
I don＇t know why he is late he might have had an accident
[答案]知道迟遇事
I think what should be done is to create more job opportunities for students
[答案]认更需学生创造更工作机会
I want to leave a little room in the budgetjust in case
[答案]想留点预算空间防万
In a word taking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
[答案]总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
In contrast to other countriesthe US has no national college entrance exam
[答案]国家相美国没学学考试
In general we’ve made some progress this year in improving community services
[答案]总说年已改善社区服务方面取进展
Making a list will ensure you don＇t overlook things
[答案]列单子会保证忽略事情
On the last day of the old year there is a family dinner
[答案]年天会次家庭聚餐
Qiao xiang Community Service Center is about to provide service for residents
[答案]侨香社区服务中心开始居民提供服务
So far the heating system in our apartment hasn＇t been working
[答案]目前楼制热系统没启动
Stress around interviews is often influenced by our assumptions we make to ourselves about the process
[答案]面试程揣测会影响面试压力
Thank you so much for your generous hospitality
[答案]非常喜欢里宜环境
The more familiar interviewing feels to you the less anxiety you will feel with the process
[答案]面试越熟悉面试程中焦虑会越少
The old sayingpractice makes perfectapplies to interviewing too
[答案]古话熟生巧面试适
They are willing to understand their partner＇s position first before trying to get understood
[答案]合作方理解前愿意先理解合作伙伴立场
They have disagreement on the plan of celebrating the founding of the community
[答案]庆祝公司成立方案异议
This involves identifying the highlevel reasoning behind your intentions for the event
[答案]包括弄明白举办次活动目背高层次推理
To communicate precisely what you want to say you have to frequently need to define keywords
[答案]准确表达意必须断定义关键词
We can＇t possibly get the work done by October
[答案]十月份前做完项工作
We should present data in tables or charts so that the report may not be boring with facts alone
[答案]应该表格图表呈现数便报告仅事实面枯燥乏味
When you start a job you must stick to it
[答案]旦开始件工作持恒
Whether it’s an anniversary a sporting event or a retirement party and no matter how much time you have your event’s success is in the detail
[答案]周年庆典体育赛事者退休会少时间活动成功 细节
Will you be involved in opening the new office
[答案]会参开设新办公室工作
You can see many interesting things on your way
[答案]路见许趣事情
You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
[答案]希参加者离场会记花长时间强调关键信息
You will do everything within your power to try and resolve the situation
[答案]会权利范围切努力解决问题
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说明：适国开电期末纸质考试根试题首字母音序查找试题答案
第题 交际语 试题答案
—_______________
—Everything is going smoothly
[答案]How is everything going？
附翻译：
—_______________
—切利
[答案]切进展？
—_______________？
—I have worked for IBM for 3 years
[答案]What is your working experience？
附翻译：
—_______________？
—IBM工作3年
[回答]工作历什？
—_______________
—In total it should be about 15000 RMB for the threeday training
[答案]How much have you budgeted for the training？
附翻译：
—_______________
—三天培训总应该15000民币左右
[回答]培训预算少？
—_______________？
—It costs us ten thousand dollars
[答案]How much does the printing of the annual report cost
附翻译：
—_______________？
—花万美元
[答案]年报印费少
—_______________
—It might be a good idea to read some simplified books first
[答案]What books would you recommend？
附翻译：
—_______________
—先读简体书意
[回答]会推荐什书？
—_______________？
—It will be held on the 3rd floor of Shakirat on Hotel
[答案]What is the address of your speech
附翻译：
—_______________？
—夏奇拉特酒店3楼举行
[回答]演讲址什
—_______________
—It will take at least two weeks
[答案]How soon will you finish our annual report？
附翻译：
—_______________
—少需两周时间
[回答]久完成年报？
—_______________
—My name is Helenand I was born in 1980My major was electrical engineering
[答案]Tell me a little bit about yourselfplease
附翻译：
—_______________
—海伦1980年出生专业电气工程
[回答]请告诉关事情
—_______________
—My name is Helen and I was born in 1980 My major was electrical engineering
[答案]Tell me your name please
附翻译：
—_______________
—海伦1980年出生专业电气工程
[回答]请告诉名字
—_______________
—Neither do I Look at our community it is such a mess
[答案]I really don’t think our service center is satisfying
附翻译：
—_______________
—没社区真团糟
[答案]真认服务中心令满意
—_______________？
—That’s great
[答案]How about going to dinner at the Mexican restaurant tonight
附翻译：
—_______________？
—太棒
[答案]晚墨西哥餐厅吃饭样
—_______________？
—Twice a week
[答案]How often do you use our company’s product
附翻译：
—_______________？
—周两次
[答案]您久次公司产品
—Any suggestions for the project？
—_______________
[答案]I advise you to put more hands in this project
附翻译：
—项目什建议？
—_______________
[答案]建议项目动手
—Can you go skating with us this afternoon？
—Sorry I can’t I ________ take care of my little sister at home
[答案]have to
附翻译：
—天午起滑冰？
—起必须家顾妹妹
[答案]
—Can you stay here longer？
—_______but I have to be back tomorrow
[答案]I’d love to
附翻译：
—里呆会？
—想明天必须回
[答案]愿意
—Customer：We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant？
—Waiter：__________________
[答案]I’m really sorry about that
附翻译：
—顾客：订快时什您餐厅准备菜肴困难？
—服务员：__________________
[回答]真抱歉
—Did the medicine make you feel better？
—No The more________ ________I feel
[答案]medicine I takethe worse
附翻译：
—药没感觉？
—吃药越感觉越糟
[回答]吃药越差
—Do you mind if I record your lecture？
—_______ Go ahead
[答案]Not at all
附翻译：
—介意演讲录音？
—点继续
[答案]点
—Good morningSunshine Community Center May I help you？
—_______________
[答案]I need a plumber to repair the water pipe in my kitchen
附翻译：
—早阳光社区中心帮？
—_______________
[答案]需水工修理厨房水
—Have you ever been to Tokyo？
—_______________
[答案]Nobut I hope to go there next year
附翻译：
—东京？
—_______________
[回答]没希明年里
—Hellois that service center？The elevator of our apartment doesn＇t work
—_______________
[答案]SorryI＇ll have it checked out at once
附翻译：
—服务中心？公寓电梯工作
—_______________
[回答]起马检查
—HiHelenI＇ll have an interview tomorrow I＇m afraid I can＇t make it
—_______________
[答案]Sureyou can Take it easy
附翻译：
—嗨海伦明天面试恐怕
—_______________
[回答]然慢慢
—How are you feeling now？
—_______________
[答案]Much better
附翻译：
—现感觉？
—_______________
[答案]
—How did your talk with the community resident go？
—________He seemed to accept my explanationbut he didn’t sign his name here
[答案]I’m not sure
附翻译：
—社区居民谈样？
—知道似接受解释没里签名字
[答案]确定
—How do you like living in Beijing？
—_____________
[答案]I love it Beijing is such a beautiful city
附翻译：
—喜欢北京生活？
—_____________
[答案]喜欢北京样美丽城市
—How do you think of the theme of our event？
—_______________
[答案]It＇s pretty good
附翻译：
—觉次活动题样？
—_______________
[回答]挺
—How long will you be away from Italy？
—_______________
[答案]About a month
附翻译：
—离开意利久？
—_______________
[答案]约月
—How＇s your mother doing？
—_______________
[答案]She is very well
附翻译：
—妈妈？
—_______________
[回答]
—I am sorry Now what were we talking about？
—_____________
[答案]You were saying that you used to be a teacher
附翻译：
—起现说什？
—_____________
[回答]说名老师
—I was worried about my mathbut Mr White gave mean A
—_______________
[答案]Congratulations
附翻译：
—担心数学怀特先生均A
—_______________
[回答]恭喜
—I＇m terribly sorry that I＇ve spilled some coffee on the table
—________________
[答案]It doesn＇t matter
附翻译：
—抱歉咖啡洒桌子
—________________
[答案]没关系
—Let＇s make plan first for our events shall we？
—________________
[答案]OK let＇s do it
附翻译：
—先活动制定计划？
—________________
[答案]开始吧
—May I ask you why you left the former company？
—______________
[答案]Because I want to change my working environment and seek new challenges
附翻译：
—请问什离开前公司？
—______________
[答案]想改变工作环境寻求新挑战
—Our company is doing a customer service questionnaire May I take you a moment？
—_______________
[答案]By all means
附翻译：
—公司正做客户服务问卷陪会？
—_______________
[答案]
—Should I leave earlier tomorrow morning？
—__________________
[答案]Yesit＇s better to leave earlier to avoid the morning traffic
附翻译：
—明天早应该早点离开？
—__________________
[回答]早点离开避免早交通
—Thank you very much for answering our questions It really helps our market research a lot
—_______________
[答案]It’s my pleasure
附翻译：
—非常感谢您回答问题确实市场研究帮助
—_______________
[答案]荣幸
—This jacket is so good ________？
—It＇s 200 yuan I can give you special 20 discount on it
[答案]How much is it
附翻译：
—件夹克真________？
—200元20特折扣
[答案]少钱
—What do you think of your mother＇s advice？
—_______________
[答案]It doesn＇t fit usactually
附翻译：
—觉妈妈建议样？
—_______________
[答案]适合实际
—What kind of event are you going to plan？
—________________
[答案]A birthday party for my brother
附翻译：
—算举办什样活动？
—________________
[答案]哥哥生日派
—What starting salary do you expect？
—_______________
[答案]I＇d like to start at5000 a month
附翻译：
—期起薪少？
—_______________
[回答]想月5000元起
—What time does the train leave？
—__________________
[答案]At half past five
附翻译：
—火车什时候离开？
—__________________
[答案]五点半
—What＇s your view on our questionnaire？
—________________
[答案]First of all We＇d better change our question order
附翻译：
—您问卷法？
—________________
[答案]首先改变提问序
—What＇s the matter with you？
—_______________
[答案]I feel a bit sick
附翻译：
—？
—_______________
[回答]觉点恶心
—What＇s the weather like in this area？
—_______________
[答案]It＇s rainy
附翻译：
—区天气样？
—_______________
[答案]雨
—Whose textbook is this？
—It _______ John＇s It has his name on it
[答案]must be
附翻译：
—谁教科书？
—定约翰面名字
[答案]必须
—Why do you look unhappy What＇s the matter？
—_______________
[答案]I＇m rather disappointed with the poor quality of the radio I＇ve just bought
附翻译：
—副高兴样子？
—_______________
[回答]刚买收音机质量差感失
—Would you like to go to the concert with us？
—___________but I＇ve promised to help Jim with his Chinese Thank you all the same
[答案]I wish I could
附翻译：
—愿意起听音乐会？
—___________已答应帮助吉姆学中文谢谢家
[答案]希
—Would you mind answering some questions about your annual report？
—_______________
[答案]Noas long as it doesn＇t take long
附翻译：
—您介意回答关您年报问题？
—_______________
[答案]花长时间
—Would you mind filing the questionnaire for me？
—_______________
[答案]No problem Just give it to me
附翻译：
—介意帮填问卷？
—_______________
[答案]没问题吧
—Would you mind filling the questionnaire for me？
—__________________
[答案]No problem
附翻译：
—介意帮填问卷？
—__________________
[答案]没问题
—Would you mind filling the questionnaire for me？
—________________
[答案]No problem Just give me your questionnaire
附翻译：
—介意帮填问卷？
—________________
[答案]没问题问卷行
—Your plan is perfect and I believe that it will be a great success
—_______________
[答案]Thank you very much
附翻译：
—计划完美相信会取巨成功
—_______________
[回答]非常感谢
第二题 词汇结构 试题答案
________a company really wants is a candidate________has the right skills
[答案]Whatthat
附翻译：公司真正想拥合适技候选
—Did the medicine make you feel better？
—No The more________________I feel
[答案]medicine I takethe worse
附翻译：
药感觉？
吃药越感觉越糟
________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
[答案]Compared to
附翻译：面面访谈相问卷调查量受访者里收集数成更低
________the feedback is very helpful for planning future meetings and events
[答案]Getting
附翻译：获反馈计划未会议活动非常帮助
________the fogwe should have reached the annual meeting site on time
[答案]But for
附翻译：雾应该准时达年会现场
________we are from different countrieswe all get along well
[答案]Though
附翻译：然国家相处
________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
[答案]As
附翻译：准备交叉培训计划时您需时考虑公司福利员工福利
A new food market will________in our community next month
[答案]be built
附翻译：月社区建新食品市场
According to their feedback sheetsthe participants are all________with the training
[答案]satisfied
附翻译：根反馈表参者培训满意
American young people would rather________advice from strangers
[答案]get
附翻译：美国年轻宁愿陌生里建议
Anyone who has worked here for over three years is________for sick pay
[答案]eligible
附翻译：里工作超三年资格获病假工资
Are you familiar________he sayingit＇s not what you knowbut who you know？In event planningnetworking is key
[答案]with
附翻译：否熟悉说重知道什认识谁？活动策划中脉关键
At the end of the dayyou want all attendees________your event to remember this key message that you＇ve spent a long time reinforcing
[答案]Leaving
附翻译：根结底您希离开您活动会者记住您花长时间强化关键信息
Customers________refuse to filling the questionnaire are not permitted to buy the product
[答案]who
附翻译：拒绝填写问卷顾客购买该产品
Does his absence________to your work？
[答案]make a difference
附翻译：缺席工作影响？
He investor should be aware of the limitations of the financial statement analysis________the annual report
[答案]based on
附翻译：投资者应注意年报基础进行财务报表分析局限性
He is________this company
[答案]in charge of
附翻译：负责家公司
He keeps on his focus on________money
[答案]making
附翻译：直专注赚钱
He says what he thinks and does what he wants to do________other people＇s feelings
[答案]regardless of
附翻译：说想做想做事顾感受
He was always________in sharing his enormous knowledge
[答案]generous
附翻译：总慷慨分享丰富知识
Her article is________in her class
[答案]the best
附翻译：文章班里
Hiring a good employ may cost much money and time________it can win much more for the company in future
[答案]however
附翻译：雇员工会花费金钱时间公司未赢更
Hiring the right employee________you________a thousand times over in high employee morale
[答案]paysback
附翻译：雇合适员工会高昂员工士气回报您千倍回报
His action is always________with his words
[答案]consistent
附翻译：行动总话致
How many players does a baseball team？
[答案]consist of
附翻译：棒球队少球员？
I didn＇t do________ast week
[答案]anything
附翻译：周什没做
I don＇t know________ I just arrived here two minutes ago
[答案]what＇s going on
附翻译：知道发生什事两分钟前刚里
I forgot________my musicbook and borrowed one from Lily
[答案]to bring
附翻译：忘带音乐书莉莉里
I have coffee________breakfast time
[答案]at
附翻译：咖啡早餐时间
I like cooking for my friends in________free time
[答案]my
附翻译：喜欢空闲时间朋友做饭
I would rather________two weeks earlier
[答案]you had come here
附翻译：宁愿两周前里
I＇m confident in these as long as we________the needs of the community residents and improve our service quality
[答案]keep an eye on
附翻译：关注社区居民需求提高服务质量充满信心
I＇m writing to________a position as a computer engineer in your company
[答案]apply for
附翻译：正写信申请贵公司计算机工程师职位
I＇d like to________that the staff member who served me didn＇t really seem to know what he was doing
[答案]point out
附翻译：想指出服务工作员似真正知道做什
If I________youI________more attention to the independent auditors’ report and financial statements in the annual report
[答案]werewould pay
附翻译：果会更加关注年报中独立审计报告财务报表
If I________youngerI would buy the dress
[答案]were
附翻译：果年轻会买件衣服
I＇m writing to________a position as a computer engineer in your company
[答案]apply for
附翻译：正写信申请贵公司计算机工程师职位
It is only by agreeing with their viewpoint and________that you will resolve the situation and send the customer away happy
[答案]suggesting a possible solution
附翻译：意观点提出解决方案您解决问题客户高兴离开
Let＇s________our plan
[答案]start
附翻译：开始计划吧
Look________
[答案]Here comes the bus
附翻译：公汽车
Melinda will discuss the matter with John________is the representative of Sunshine Medical Center
[答案]who
附翻译：梅琳达阳光医疗中心代表约翰讨事
More than 30 people _______the position
[答案]applied for
附翻译：超30申请职位
One dayour dreams will________reality
[答案]turn into
附翻译：总天梦想会变成现实
Our company will________the customers’ suggestions
[答案]respond to
附翻译：公司回应客户建议
Our workers have been checking the heating system since you called us I________you it will perform well soon
[答案]assure
附翻译：电话工作员直检查供暖系统您保证快表现良
Participants have________the Productivity Analysis Worksheet
[答案]completed
附翻译：参者已完成生产力分析工作表
People________find useful information from the annual report
[答案]could
附翻译：年度报告中找信息
Questionnaires are easy to ________
[答案]analyze
附翻译：问卷容易分析
Questionnaires are not suitable________some people
[答案]for
附翻译：问卷适合某
The candidate should dress in a manner that is appropriate to the position________he is applying
[答案]for which
附翻译：候选应适合申请职位方式着装
The enemy has strengthened their________position
[答案]defensive
附翻译：敌加强防御阵
The heating system of our apartment broke down so I made a call________to the community service center
[答案]complaint
附翻译：公寓供暖系统坏电话社区服务中心投诉
The investor should be aware of the limitations of the financial statement analysis________the annual report
[答案]based on
附翻译：投资者应解基年度报告进行财务报表分析局限性
The Jiahe Community Service Center is about to________service for residents
[答案]provide
附翻译：嘉禾社区服务中心居民提供服务
The moment I got homeI found I________my jacket on the playground
[答案]had left
附翻译：回家刻发现夹克落操场
The more information you can get________in your field
[答案]the more competitive you will be
附翻译：获信息越领域越竞争力
The music________like the singing of a bird
[答案]sounds
附翻译：音乐听起鸟歌声
The name is familiar________me
[答案]to
附翻译：名字熟悉
The new year is just________
[答案]around the corner
附翻译：新年
The quality of questionnaire will________how much information we know from our customers
[答案]affect
附翻译：问卷质量影响客户里解少信息
The success of our event is________to the sponsor
[答案]related
附翻译：活动成功赞助商关
The training is________positive results on the job they are presently________
[答案]bringing about doing
附翻译：培训正目前做工作带积极成果
These tips may help you avoid________bad employees for your company
[答案]hiring
附翻译：提示帮助您避免公司雇良员工
They have disagreement________the plan of celebrating the founding of the community
[答案]on
附翻译：庆祝社区成立计划存分歧
They have learned about________in recent years
[答案]hundreds of English words
附翻译：年学数百英语单词
They promised________the car for us
[答案]to repaired
附翻译：答应修车
They________since last night They are about to finish the work
[答案]have been cleaning the system
附翻译：昨晚开始直清理系统完成工作
This involves________the highlevel reasoning behind your intentions for the event
[答案]identifying
附翻译：涉确定您事件意图背高级推理
Under no circumstance to tell lies________to the public
[答案]are the companies allowed
附翻译：情况公司允许公众撒谎
We________it very much that you’ve come to give us a timely ride Otherwise we would miss the train
[答案]appreciate
附翻译：非常感谢您时赶否会错火车
We are under________to finish the task within such limited time
[答案]pressure
附翻译：承受着限时间完成务压力
We feel________with the inconvenience the service center brought us
[答案]disappointed
附翻译：服务中心带便感失
We have to________our annual work report to the manager next week
[答案]hand in
附翻译：必须周理提交年度工作报告
We need to carry out a proper________of the new system
[答案]evaluation
附翻译：需新系统进行适评估
We should keep in mind________the feedback is very helpful for planning future meetings and events
[答案]that
附翻译：应该记住反馈计划未会议活动非常帮助
We should take the degree________account when we recruit a new secretary
[答案]into
附翻译：招聘新秘书时应该考虑学位
We think that Smith should be told about his________condition as soon as possible
[答案]physical
附翻译：认应该快告诉史密斯身体状况
We________it very much that you’ve come to give us a timely ride Otherwise we would miss the train
[答案]appreciate
附翻译：非常感谢您时赶否会错火车
We________300 copiesand 240 were returned in the end
[答案]handed out
附翻译：发放300份终退回240份
When reading the annual reportwe should lookout________the areas where the company did not comply with the regulations
[答案]for
附翻译：阅读年度报告时应留意公司遵守规定方
When stating problemswe can make a________with those from last year
[答案]comparison
附翻译：开始问题时年问题进行较
When________different cultureswe often pay attention only to the differences without noticing the many similarities
[答案]comparing
附翻译：较文化时注意差异没注意许相似处
Where are you used to________vegetables？
[答案]buying
附翻译：惯里买蔬菜？
Write the telephone number down________you forget
[答案]in case
附翻译：记电话号码防忘记
You also should send a resume________the employer know more information about you
[答案]to let
附翻译：您应该发送份简历雇解您更信息
You can try these methods to keep your interview anxiety________control
[答案]under
附翻译：尝试方法控制面试焦虑
You had better________a doctor as soon as possible
[答案]see
附翻译：快医生
You must________the annual certification of employment online within 15 days
[答案]submit
附翻译：您必须15天线提交年度业证明
You need to________those questionnaire papers for your company
[答案]hand out
附翻译：需公司分发问卷
You＇d better have your hair________before going to your friend＇s wedding
[答案]cut
附翻译：朋友婚礼前剪头发
Your longterm success in event planning will be based________the experience you had
[答案]on
附翻译：您活动策划方面长期成功基您验
第三题 阅读选择题 试题答案
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any businessthen you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
附翻译：
[试题]愤怒顾客会满抱怨象指工作员果种情况发生身应该记住实际表达公司满满果您想业务中取成功您必须学处理愤怒客户面列出指导方针帮助您制定应愤怒客户策略：
永远反驳困难情况您必须保持冷静努力客户满意意观点提出解决方案您解决问题客户高兴离开
耳朵嘴巴确保听说通仔细聆听您够理解客户抱怨原采取满意措施
表达关心：利切机会表达歉意理解必须表明会尝试解决问题您关心展览赢客户青睐行发生重变化
控制愤怒保持耐心学会放松静您客户您保持耐心助赢敌客户
述指导方针生活中种情况非常您通遵循成功应恶劣环境果您遵循提示您事业成功道路
21 At whom do angry customers tend to aim their dissatisfaction and complaints
[答案]Staff members
22When a customer shouts rudely at youyou should_______
[答案]keep calm and listen carefully to the customer
23The underlined sentenceUse your ears more than your mouthmeans_______
[答案]You should listen more than you speak
24When dealing with an angry customerwhich is NOT the right attitude
[答案]Be am used
25 Which of the following statements is true according to the passage
[答案]You should relax yourself and try to understand the angry customers
附翻译：
21愤怒顾客会满投诉针谁？
[答案]工作员
22顾客粗鲁骂时应该_______
[答案]保持冷静认真听取客户意见
23划线句子耳朵嘴意思_______
[答案]应该听说
24面愤怒客户什态度正确？
[答案]
25根文章列项陈述正确？
[答案]应该放松试着理解愤怒顾客
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
附翻译：
[试题]愤怒顾客会满抱怨象指工作员果种情况发生您身您应该记住实际表达公司满您满果您希业务中取成功您必须学处理愤怒客户面列出指导方针帮助您制定应愤怒客户策略：
永远反驳困难情况您必须保持冷静努力客户满意意观点提出解决方案您解决问题客户满意
耳朵嘴巴确保听说通仔细聆听您够解客户抱怨原采取满意措施
表达关心：利切机会表达歉意理解必须表明会尝试解决问题您关心展览赢客户青睐行发生重变化
控制愤怒保持耐心学会放松静您客户您保持耐心赢敌客户方面帮助
述指导方针生活中种情况非常您通遵循成功应恶劣环境果您遵循述提示您事业取成功
1 At whom do angry customers tend to aim their dissatisfaction and complaints？
[答案]staff members
2 When a customer shouts rudely at you you should_______
[答案]keep calm and listen carefully to the customer
3 The underlined sentence Use your ears more than your mouth means_______
[答案]You should listen more than you speak
4 When dealing with an angry customer which is NOT the right attitude？
[答案]Be amused
5 Which of the following statements is true according to the passage？
[答案]You should relax yourself and try to understand the angry customers
附翻译：
1愤怒客户会满抱怨象指谁？
[答案]工作员
2客户粗鲁喊时应该_______
[答案]保持冷静认真听取客户意见
3划线句子耳朵嘴表示_______
[答案]应该听说
4愤怒客户交道时种态度正确？
[答案]逗乐
5根文中说法列说法正确？
[答案]应该放松试着理解愤怒顾客
[试题]If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTS What difference did you make？What has changed in your community or field because of your work over the past year？Take all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MORE：BE SELECTIVE If you include everything the annual report becomes cluttered with information You should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
ADDING VISUALS AND CHARTS：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It’s great if you produce a fullcolor publication with lots of nice photography Of course it will depend on your resources
A STRONG CALL TO ACTION：A strong call to action at the end of your report will impress the readers deeply Make it clear what you’d like your readers to do once they’ve read it
附翻译：
[试题]果您采取步骤您做出令满意年度报告老板支持者会印象深刻
定义成做什改变？年里工作社区领域带什变化？12月活动分成三五成
少：选择性果您容包括年度报告会变杂乱章您应该考虑您想关注重点然选择统计数代表通片案例研究等突出关键成
添加视觉图表：视觉图表减少文细节需求报告更具吸引力果您制作包含量精美片全彩出版物太然取决资源
强烈行动呼吁：报告结尾处强烈行动呼吁会读者留深刻印象明确说明您希读者阅读做什
1 Do you have to gather all the information since you entered the company before writing the annual report？
[答案]No
2 Is it reasonable to include everything of the company in order to make the annual report informative？
[答案]No
3 What does the underlined phrase Less is more mean？
[答案]Using fewer words making fewer parts and so on is simpler and more efficient than the opposite
4 Which is NOT TURE for the functions of the visuals and charts？
[答案]They can make the report harder to be understood
5 How many steps should you take to make your report impressive？
[答案]Four
附翻译：
1写年报前否需收集进入公司信息？
[答案]没
2年报信息量公司切包括进否合理？
[答案]没
3划线Less is more什意思？
[答案]更少词做更少部分等等相反更简单更效
4视觉图表功TURE？
[答案]报告更难理解
5应该采取少步骤报告令印象深刻？
[答案]四
[试题]Mary began playing the violin when she was only six Her father came across a really old instrument at his aunt’s house and he brought it back home with him Mary loved it and immediately tried to play it After a few months she began to have lessons She got on very well with the violin When she was about eleven she really needed a better violin One day she took part in a concert and a man went up to her parents and talked to them about her He said that she had real talent and pointed out that she needed a better violin When he found out that they couldn’t afford one he offered to buy one for her Later when she was about 16 she set up her own group She named it after the man who gave her the violinshe called it the Erio Sound
附翻译：
[试题]玛丽六岁开始拉提琴父亲姨妈家偶然发现件非常古老乐器带回家玛丽喜欢立尝试播放月开始课提琴相处约十岁时候真需更提琴天参加场音乐会男走父母面前谈起说真正天赋指出需更提琴发现买起时提出买约 16 岁时成立组提琴名字命名——称埃里奥声
1 Mary’s father _________
[答案]got the violin from his aunt
附翻译：
1玛丽父亲姑妈里提琴
2 Mary began to need a better violin when she was about_________
[答案]11
附翻译：
2玛丽11岁左右开始需更提琴
3 The man at the concert told Mary’s parents that_________
[答案]she had real talent
附翻译：
3音乐会男告诉玛丽父母天赋
4 Mary_________ when she was 16
[答案]set up her own group
附翻译：
4Mary成立组16岁时候
5 Eric Sound was the name of_________
[答案]Mary’s music group
附翻译：
5Eric SoundMary乐队名字
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by Goose neck On his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff membersand discusses with them what they did and why He roleplays some situations with other staff membersand gets some direct instruction from them By the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And＇ he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
附翻译：
[试题]PPHC鹅颈两做类似社区工作组织聘请名新工作员新父母联系提供服务
伊莱恩接受PPHC工作拥心理学学位前未做类工作第天导演带办公桌前介绍事张城镇图负责家庭名单祝运午饭伊莱恩开始联系家担心见时会说什
马克学历伊莱恩差刚鹅颈聘第天知工作包括周培训马克花两天时间验丰富员工进行家庭探访讨做什什工作员角色扮演情况里直接指导接周独时觉需做什做解知道训练继续
宁愿处种情况没培训情况扔进厚厚事情中培训做工作做准备？
21 What are PPHC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Mark spends two days on family visits with experienced staff members and discuss with them
25 What is the main idea of the passage
[答案]Elaine＇ s and Mark＇s work experience
附翻译：
21什PPHC鹅颈？
[答案]两做类似社区工作组织
22伊莱恩拥学位？
[答案]心理学学位
23根文章列项陈述正确？
[回答]马克培训工作清晰认识
24训练马克工作做准备？
[答案]马克花两天时间验工作员进行家庭访问讨
25篇文章思想什？
[答案]伊莱恩马克工作历
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first dayafter showing her to her desk and intro due ing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by Goose neck On his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff membersand discusses with them what they did and why He roleplays some situations with other staff membersand gets some direct instruction from them By the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
附翻译：
[试题] PPHC鹅颈两做类似社区工作组织聘请名新工作员新父母联系提供服务
伊莱恩接受PPHC工作拥心理学学位前未做类工作第天导演带办公桌前介绍事张城镇图负责家庭名单祝运午饭伊莱恩开始联系家担心见时会说什
马克学历伊莱恩差刚鹅颈聘第天知工作包括周培训马克花两天时间验丰富员工进行家庭探访讨做什什工作员角色扮演情况里直接指导接周独时觉需做什做解知道训练继续
宁愿处种情况没培训情况扔进厚厚事情中培训做工作做准备？
21 What are PPHC and Goose neck
[答案]They are two organizations that do similar community work
22 Which degree does Elaine have
[答案]Psychology degree
23 Which of the following statements is TRUE according to the passage
[答案]Mark has a clear idea of his job after the training
24 How is Mark trained to be prepared for his work
[答案]Both A and B
25 What is the main idea of the passage
[答案]The importance of training
附翻译：
21什PPHC鹅颈？
[答案]两做类似社区工作组织
22伊莱恩拥学位？
[答案]心理学学位
23根文章列项陈述正确？
[回答]马克培训工作清晰认识
24训练马克工作做准备？
[答案]AB
25篇文章思想什？
[答案]培训重性
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PPHC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she’ll do or say when she meets them
Mark has a degree similar to Elaine’s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he’s on his own he feels he has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you’re going to do？
附翻译：
[试题]PPHC鹅颈两做类似社区工作组织聘请名新工作员新父母联系提供服务
伊莱恩接受PPHC工作拥心理学学位前未做类工作第天导演带办公桌前介绍事张城镇图负责家庭名单祝运午饭伊莱恩开始联系家担心见时会说什
马克学历伊莱恩差刚鹅颈聘第天知工作包括周培训马克花两天时间验丰富员工进行家庭探访讨做什什工作员角色扮演情况里直接指导接周独时觉需做什做解知道训练继续
宁愿处种情况没培训情况扔进厚厚事情中培训做工作做准备？
1 What are PPHC and Goose neck？
[答案]They are two organizations that do similar community work
2 Which degree does Elaine have？
[答案]Psychology degree
3 Which of the following statements is TRUE according to the passage？
[答案]Mark has a clear idea of his job after the training
4 How is Mark trained to be prepared for his work？
[答案]Both A and B
5 What is the main idea of the passage？
[答案]The importance of training
附翻译：
1什PPHC鹅颈？
[答案]两做类似社区工作组织
2Elaine拥什学位？
[答案]心理学学位
3根文中说法列说法正确？
[回答]马克培训工作清晰认识
4Mark训练工作做准备？
[答案]AB
5文章思想什？
[答案]培训重性
[试题]Questionnaires can be a simple way to get to know your audience’s opinions Though it is easy to write a questionnaire you need a lot of skill and experience to write a good one Luckily good design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simple A short and simple questionnaire is more likely to be completed and returned It is also important to make your questionnaire as attractive as possible You should keep the following design elements in mind：
TEXT：Choose a font style that is easy to read and make sure the font size is large enough for your respondents to read
PARAGRAPHS：Long paragraphs can be daunting for readers so try to keep your blocks of text to a handful of lines
WHITE SPACE：Ensure that there is space between questions and sections and don’t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questions Do not use any unnecessary words and phrases Brief questions that use simple language are easy to read and understand so the participants won’t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific ones Try to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own words They can provide more detailed information but they take more time and effort to answer and can be more difficult to analyze You should not use too many openended questions in one questionnaire
In a word taking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
附翻译：
[试题]问卷解听众意见种简单方法然写份问卷容易需技巧验写出份问卷幸运短时间学会良设计技
保持您问卷简单具视觉吸引力
保持您问卷简短简单份简短问卷更完成返回您问卷具吸引力重您应该牢记设计元素：
文：选择种易阅读字体样式确保字体足您受访者阅读
段落：长段落会读者生畏请量文块控制行
空白：确保问题部分间空间页边距太
保持问题简短易懂
简短直接回答您问题必单词短语简单语言简短问题易阅读理解参者会觉填写问卷困难
确保问题序正确
您应该般问题开始您问卷调查然转具体问题量避免般问题具体问题间回跳跃
正确开放式问题
开放式问题意味着受访者话回答提供更详细信息需更时间精力回答更难分析您应该份问卷中太开放式问题
总花时间制定份精心设计参者友问卷您提供数帮助您做出正确决定
1 The questionnaire contains following elements except？
[答案]Address
附翻译：
1问卷包含容？
[答案]址
2 In order to keep your questionnaire visually attractive you should______
[答案]Leave enough space between questions and sections
附翻译：
2您问卷具视觉吸引力您应该______
[答案]问题部分间留出足够空间
3 You should start your questionnaire with _______ questions and then move to _______ ones
[答案]general specific
附翻译：
3您应该般性问题开始您问卷调查然转具体问题
4 What could be the best title for this passage？
[答案]Designing an Effective Questionnaire
附翻译：
4篇文章标题什？
[答案]设计效问卷
5 Which of the following statements is NOT correct？
[答案]Openended questions cannot provide more detailed information so you’d better not use too many openended questions in one questionnaire
附翻译：
5列说法正确？
[回答]开放式问题法提供更详细信息您份问卷中开放式问题
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answerand there＇s no hopeOne poor answer normally does not knock a candidate out of consideration An interview is like a testgetting an85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxiety If your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
附翻译：
[试题]面试压力通常受程假设影响抗引发焦虑想法助降低焦虑水搞砸答案没希 糟糕答案通常会候选失考虑面试场考试8590份工作
视化成功提高绩效助缓解焦虑始终尝试想象面试官积极互动尤面试前时
某种程度放松技巧渐进式肌肉放松呼吸练控制焦虑果面试焦虑度考虑医生制定效应措施
21_______often influences the stress around interviews according to the passage
[答案]Anxietyprovoking thoughts
附翻译：
21根文章焦虑引发想法会影响面试时压力
22Does one poor answer in an interview influence a candidate to _______get a job
[答案]No
附翻译：
22面试中糟糕答案否会影响应聘者拒绝工作？
23Imagining success help a candidate to_______levels of anxiety
[答案]lower
附翻译：
23想象成功助候选降低焦虑水？
24How can we reduce our stress around interviews
[答案]Breathe deeply
附翻译：
24减轻面试压力？
[答案]深呼吸
25 When should we go to see a doctor according the author
[答案]When we have too much stress around interview
附翻译：
25根作者说法应该什时候医生？
[答案]面试中压力太时
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there’s no hope One poor answer normally does not knock a candidate out of consideration An interview is like a test getting an 85 or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
附翻译：
[试题]面试压力通常受程假设影响抗引发焦虑想法助降低焦虑水搞砸答案没希糟糕答案通常会候选排考虑范围外面试测试8590足份工作
视化成功提高绩效助缓解焦虑始终尝试想象面试官积极互动尤面试前时
某种程度放松技巧渐进式肌肉放松呼吸练控制焦虑果您面试焦虑度您会考虑医生制定效应措施
1 What often influences the stress around interviews according to the passage？
[答案]Anxietyprovoking thoughts
2 Does one poor answer in an interview influence a candidate to get a job？
[答案]No
3 Can imagining success help a candidate to lower levels of anxiety？
[答案]Yes
4 How can we reduce our stress around interviews？
[答案]Breathe deeply
5 When should we go to see a doctor according the author？
[答案]When we have too much stress around interview
附翻译：
1根文章影响面试压力素什？
[答案]发深省想法
2面试中答案会影响求职者业？
[答案]没
3想象成功帮助候选降低焦虑水？
[回答]
4减轻面试压力？
[答案]深呼吸
5作者说什时候医生？
[答案]面试中压力太时
[试题]Successful and memorable events don＇t just happenOrganizing and holding an event takes planning Whether it＇s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event＇s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of details When you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safety Making a list will ensure you don＇t overlook things
Have a clear purpose When you plan an eventyou should clearly define its purposebecause the following decision should support it
Do not clash Check the calendar Don＇t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇s timeplan for a more familiar affair If it＇s a big eventprepare several months ahead If the budget is smallyou may have to a lot of doityourself work
附翻译：
[试题]成功难忘活动发生组织举办活动需计划周年纪念体育赛事退休派您少时间您活动成功细节
建议帮助您举办场成功活动决定目标受众首先您应该知道您目标受众谁决定格式容价格位置等方面落实位
列出详细信息举办活动时需考虑切节目容灯光食物供应交通停车安全列出清单确保您会忽略事情
明确目计划活动时应该清楚定义目面决定应该支持
突检查日历假期受欢迎假期时间发生突
解您局限性您应该意识弱点例预算时间果您决定周举办活动请计划更熟悉活动果事提前月做准备果预算做动手工作
21 Which of the following statement is NOT true according to the passage
[答案]Know the limitation means you should know the audience＇s limitation
22 Which is not the factor of holding a successful event
[答案]A invitation
23According to the passagewhat is the key factor to make your event successful
[答案]Details
24What is the main idea of this passage
[答案]How to plan successful events
25 What is the purpose of making list of details
[答案]Make sure not overlook things
附翻译：
21根文中说法列项陈述正确？
[答案]知道限制意味着应该知道受众限制
22项举办成功素？
[答案]邀请
23根文章您活动成功关键素什？
[答案]详情
24段话思想什？
[答案]策划成功活动
25制作清单目什？
[答案]确保忽视事情
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it’s an anniversary a sporting event or a retirement party and no matter how much time you have your event’s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Make a list of details When you hold an event you need to consider everything from program content lighting food serving transportation to parking and safety Making a list will ensure you don’t overlook things
Have a clear purpose When you plan an event you should clearly define its purpose because the following decision should support it
Do not clash Check the calendar Don’t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week’s time plan for a more familiar affair If it’s a big event prepare several months ahead If the budget is small you may have to a lot of doityourself work
附翻译：
[试题]成功令难忘事件发生组织举办活动需计划周年纪念日体育赛事退休派您少时间您活动成功细节
建议帮助您举办场成功活动决定目标受众首先您应该知道您目标受众谁决定格式容价格位置等方面落实位
列出详细信息您举办活动时您需考虑切节目容灯光食物供应交通停车安全列出清单确保您会忽略事情
明确目计划事件时应该明确定义目面决定应该支持
突检查日历假期受欢迎假期时间发生突
解您局限性您应该意识弱点例预算时间果您决定周举办活动请计划更熟悉活动果型活动请提前月做准备果预算需做动手工作
1 Which of the following statement is NOT true according to the passage？
[答案]Know the limitation means you should know the audience’s limitation
2 Which is not the factor of holding a successful event？
[答案]A invitation
3 According to the passage what is the key factor to make your event successful？
[答案]Details
4 What is the best title for this passage？
[答案]How to plan successful events
5 What is the purpose of making list of details？
[答案]Make sure not overlook things
附翻译：
1根文中说法列说法正确？
[答案]知道限制意味着应该知道受众限制
2举办成功素？
[答案]邀请
3根文章您活动成功关键素什？
[答案]详情
4段话标题什？
[答案]策划成功活动
5制作清单目什？
[答案]确保忽视事情
[试题]The houses we live in are very important They keep us from being cold in the winter and hot in the summer In the winter they keep out the snow They also keep out the wind Even if it is blowing outsidewe are nice and warm inside In the summerhouses keep the hot sun from us When it rainsthey keep us from getting wet
Houses are also places where we can feel safe People can＇t get at us or our things Houses give us a place to be together with our families and friends Mothers and fathers care for their children there The children play there The family eat and sleep under the same roof
Houses are different in many ways They are made of different things Some houses are made of wood Some are made of stone Sometimes more than one thing is used to make a house
Houses come in different sizes Some houses have only one roomSome houses have more than one room Big apartment houses found in cities have a great many rooms They hold many families The rooms in which each family lives are called an apartment
Houses are different in the ways they are built Houses in hot countries can be lightly built In places it rains much of the timehouses must keep out the water
附翻译：
[试题]住房子重冬冷夏热冬天挡住雪挡风外面吹着风心温暖避暑墅里远离烈日雨时候淋湿
房子感安全方法接东西房子家朋友起方母亲父亲里顾孩子孩子里玩耍家屋檐吃饭睡觉
房子方面东西组成房子木头做石头做时止件东西建造房子
房子房子房间房子止房间城市中发现公寓房间拥许家庭家庭居住房间称公寓
房屋建造方式炎热国家房子轻装阵常雨方房屋必须防水
21 Which of the following is NOT mentioned in the passage
[答案]Families and friends live in the same house
22 According to the passagethe house can keep out
[答案]the wind and the snow
23 Houses are in sizes and many ways
[答案]different
24 Which of the following is probably NOT the thing used to build houses
[答案]cotton
25 From the passage we can infer that people
[答案]in hot places like to live the lightlybuilt houses to get heat
附翻译：
21列项没文章中提？
[答案]家朋友住房子里
22根通道房子挡外面
[答案]风雪
23房子方式
[答案]
24项建造房屋东西？
[答案]棉花
25文章中推断出
[答案]炎热方喜欢住轻便房子取暖
[试题]There are more ants than any other kinds of land animals in the world They range from 01 to 1 inch long and are usually yellow brown red or black Ants live in societies in which they depend on one another The societies are not all exactly the same because there are ants of very many kinds But in general each kind has ants of three main types：queens males and workers
The ants have a good many enemies They include birds bears and ant eaters of various kinds In some cases other ants are their worst enemies as man’s enemy is man In some parts of the world red ants march in large armies to attack the homes of black ants Some of them succeed in getting inside of the tunnels of black ants whose entrances have been blocked They try to carry the black ant babies away The black ants do all they can to prevent that They send their biggest soldiers into action Very many of the red ants soldiers are killed but some escape with babies belonging to the black ants The red ants take the babies home and bring them up They become the only workers for the red ants
Ants as a group are beneficial to humans Their tunnels mix and soften the soil in some places replacing the activity of earthworms Some of ants are harmful to humans For example the fire ant which has a painful bite is a serious pest to humans and domestic animals in many parts of the world
附翻译：
[试题]蚂蚁世界种陆生动物长度01英寸1英寸等通常黄色棕色红色黑色蚂蚁生活相互赖社会中社会完全相蚂蚁种类繁总说种蚂蚁三种类型：蚁雄性工蚁
蚂蚁敌包括种鸟类熊食蚁兽某情况蚂蚁敌类敌类世界某方红蚂蚁成群结队进攻黑蚂蚁家园中成功进入入口已封锁黑蚂蚁隧道试图黑蚁宝宝带走黑蚂蚁防止种情况发生派出士兵投入行动红蚂蚁士兵杀带着属黑蚂蚁婴逃跑红蚂蚁婴带回家抚养长成红蚂蚁唯工
蚂蚁作群体类益隧道混合软化土壤某方取代蚯蚓活动蚂蚁类害例具痛苦咬伤火蚁世界许方类家畜严重害虫
1 Which kind of ants is not regarded as the main types of ants in general？
[答案]Soldier ants
2 According to the passage what do we learn about the ants’ enemies？
[答案]They are of many kinds
3 The red ants attack the black ants’ home because
[答案]they don’t have workers of their own
4 According the passage which of the following statements is TRUE？
[答案]Ants are useful to human on some conditions
5 The main purpose of the passage is to
[答案]explain some information about ants
附翻译：
1般说种蚂蚁视蚂蚁种类？
[答案]士兵蚂蚁
2根文章解蚂蚁敌什？
[答案]种
3红蚂蚁攻击黑蚂蚁家
[答案]没工
4根文中说法列说法正确？
[答案]蚂蚁某情况类
5文章目
[答案]解释关蚂蚁信息
第三题 阅读判断题 试题答案
[试题]An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● CHAIRMAN’S LETTER
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
附翻译：
[试题]公司年度报告某提供关业务绩效信息包括投资者潜投资者利益相关者报告中解公司营范围况未发展年度报告部分通常包括董事长致函财务报表营分析
●董事长致辞
通常年度报告应包含董事长信封信应提供关年成功挑战详细信息应包括公司未前景
●运营分析
营分析年业务概述通常包括新员工新产品介绍时介绍业务收购等重问题
●财务报表
财务报表年度报告非常重报表中解公司业绩通常包括三方面第损益表第二资产负债表第三现金流量表
1 An annual report of a company provides some information about its business performance for certain people [答案]T
2 People can know everything of the company from the annual report [答案]F
3 An annual report usually includes chairman’s letter financial statements and operation analysis [答案]T
4 A chairman’s letter should include the strategic direction moving forward [答案]T
5 This passage is mainly about the main parts of an annual report [答案]T
附翻译：
1公司年度报告某提供关业务绩效信息[答案]T
2年报中解公司切[答案]F
3年度报告通常包括董事长致函财务报表营分析[答案]T
4董事长信应包括前进战略方[答案]T
5段话关年报部分[答案]T
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工定处学新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees[答案]T
28 Cross training can apply to almost any position and almost any industry[答案]T
29 Not all employees are suitable to be cross trained[答案]T
30 You can decide which employees to be cross trained according to their age[答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29非员工适合接受交叉培训[答案]T
30您根年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学新技更价值保持积极性减少工聊感
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作工作第手知识收银员接受架培训收银员培训果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees [答案]T
28 Cross training can apply to almost any position and almost any industry [答案]T
29 When you prepare cross training plansthe only consideration is the company benefits [答案]F
30 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29制定交叉培训计划时唯考虑公司利益[答案]F
30您根员工年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A’s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked or didn’t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B务训练B完成A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根员工年龄表现决定员工准备接受变革
1 Cross training is training an employee to do a different job in a different company [答案]F
2 Cross training is beneficial not only for managers but also for employees [答案]T
3 Cross training can apply to almost any position and almost any industry [答案]T
4 Not all employees are suitable to be cross trained [答案]T
5 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
1交叉培训培训员工公司事工作[答案]F
2交叉培训仅理者益员工益[答案]T
3交叉培训适职位行业[答案]T
4非员工适合接受交叉培训[答案]T
5您根年龄决定员工进行交叉培训[答案]F
[试题]Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
The steps for good communication skills(1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contactwhich shows confidence Then pay attention to your body language (3)Listen After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension(4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills：(1)The better you are able to express yourselfthe better your ability to communicate(2)Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openminded It will in turngain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidence Moreoveryour each higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧生活工作际关系成功关键果没效沟通信息会误解传递变成错误误解挫折甚灾难
良沟通技巧步骤：(1)知道说什清楚解您信息目意图(2)知道说眼神交流开始表现出信然注意肢体语言(3)听讲完停听听寻找反馈理解线索(4)达理解沟通理解理解
更培养良沟通技巧技巧：(1)越表达沟通力越(2)练听力技巧体谅发言者等说完陈述观点(3)开放心态学会理解欣赏观点反会获更合作理解(4)避免情绪激动时候尝试交流说话前花点时间考虑立场您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外成功实现目标时彼间相互理解合作更高层次
26 A message must be understoodinterpreted or delivered correctly with communication[答案]F
27 When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand othersthe better your ability to communicate[答案]F
29 Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
30 Don＇t argue or debate with others if you feel angry or displeased[答案]T
附翻译：
26必须通沟通正确理解解释传递信息[回答]F
27交谈时少注意肢体语言[答案]F
28越理解沟通力越[答案]F
29陈述观点前演讲者先说完[回答]T
30果感生气高兴争辩[回答]T
[试题]GOOD COMMUNICATION SKILLSKEY TO ANY SUCCESS
Good communication skills are the key to success in life work and relationships Without effective communication a message can turn into error misunderstanding frustration or even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1 Know what to say
Understand clearly the purpose and intent of your message
2 Know how to say
Begin by making eye contact which shows confidence Then pay attention to your body language
3 Listen
After you’ve finished talking you should stop listen and look for feedback and clues of comprehension
4 Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1 The better you are able to express yourself the better your ability to communicate
2 Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
3 Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding
4 Avoid trying to communicate when in an emotional state Take time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationships more career opportunities and increased selfconfidence Moreover you reach higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧成功关键
良沟通技巧生活工作际关系成功关键果没效沟通条信息会误解传递善变成错误误解沮丧甚灾难
良沟通技巧步骤：
1知道该说什
清楚解您信息目意图
2知道说
眼神交流开始表明信心然注意肢体语言
3听
说完应该停倾听寻找反馈理解线索
4达成谅解
沟通理解理解
更培养良沟通技巧技巧：
1越表达沟通力越
2练听力技巧体谅发言者等说完陈述观点
3开放心态学会理解欣赏观点反会获更合作理解
4避免情绪状态时尝试交流说话前花点时间考虑立场
您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外您成功实现目标时达更高水相互理解合作
1 A message must be understood interpreted or delivered correctly with communication [答案]F
2 When you talk with others you can pay little attention to your body language [答案]F
3 The better you are able to understand others the better your ability to communicate [答案]F
4 Before stating your opinions you’d better let the speaker finish his or her talking first [答案]T
5 Don’t argue or debate with others if you feel angry or displeased [答案]T
附翻译：
1必须通沟通正确理解解释传递信息[答案]F
2交谈时少注意肢体语言[答案]F
3越理解沟通力越[答案]F
4发表意见前发言者先说完[答案]T
5果您感生气高兴请争辩[答案]T
[试题]Feedback from your customers is very important The more information you have from themthe more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchairand see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconductedthey usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sources Their communication with the customers will become important information for improving customer care You may deliver the best service in the world But if it is not what people wantyou＇re wasting your time Implement onetwothree or all of the above techniquesand your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
直接询问您客户满足愿解您服务产品需求简单方法酒店客户问想什早餐时然酒店工作员问认客户想什时答案完全成客户解客户您服务时体验忘记反馈明显未充分利方式例扮演坐轮椅顾客
焦点组焦点组客户代表工作您提供关需求偏信息问卷调查成熟反馈技术执行良时通常工作鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息您提供世界服务果想浪费时间实施项二项三项全部技术您服务产品夜间改善
26 Hotel customers and hotel staff think the same about breakfast[答案]F
27 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28 It＇s not necessary to know about the customers’ needs and preferences[答案]F
29 Questionnaires are useful in getting feedback from customers[答案]T
30 Frontline staff have nothing to do with improving customer service[答案]F
附翻译：
26酒店顾客酒店员工早餐法样[答案]F
27顾客店里坐轮椅坏体验表明服务[答案]T
28没必解客户需求喜[答案]F
29问卷助客户里获反馈[答案]T
30线员工改善客户服务关[答案]F
[试题]Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
1直接询问您客户满足愿解您服务产品需求简单方法酒店顾客问想什早餐时然酒店员工问认顾客想什时答案完全
2成客户解客户您服务时体验获反馈明显未充分利方法例您充坐轮椅顾客您
3焦点组焦点组客户代表工作您提供关需求偏信息
4问卷调查成熟反馈技术果执行通常工作
5鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息
您提供世界服务果想浪费时间实施述种两种三种全部技术您服务产品夜间改善
1 Hotel customers and hotel staff think the same about breakfast [答案]F
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not [答案]T
3 It’s not necessary to know about the customers’ needs and preferences [答案]F
4 Questionnaires are useful in getting feedback from customers [答案]T
5 Frontline staff have nothing to do with improving customer service [答案]F
附翻译：
1酒店顾客酒店员工早餐法致[答案]F
2坐轮椅顾客店里体验坏说明服务[答案]T
3必解客户需求喜[答案]F
4问卷助客户里获反馈[答案]T
5线员工改善客户服务关[答案]F
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancement Here are certain rules that you can use to select the right employee Design an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅浪费时间金钱会影响团队精神公司士气然雇佣会员工生产力成功雇佣关系企业文化提升方面带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
26 Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
27 A company has to spend a lot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30 Work experience is one of the primary things for an employer to verify in background checking[答案]T
附翻译：
26雇错误员工昂贵公司说成高昂耗时[回答]T
27家公司必须花钱聘请合适员工[答案]F
28目标明确广告会应聘者失勇气[答案]F
29精心设计面试题帮助更解应聘者[回答]T
30工作验雇背景调查中验证容[答案]T
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hire however pays you back in employee productivity successful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employee Design an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentials skills and experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅会浪费您时间金钱会影响团队精神公司士气然招聘会员工生产力成功雇佣关系企业文化提升方面您带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况
检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
1 Hiring the wrong employee is expensive costly to a company and time consuming [答案]T
2 A company has to spend a lot of money hiring a right employee [答案]F
3 An advertisement with a clear target will make all candidates lose courage [答案]F
4 Well designed interview questions can help you know more about the candidates [答案]T
5 Work experience is one of the primary things for an employer to verify in background checking [答案]T
附翻译：
1雇错误员工昂贵公司说成高昂耗时[答案]T
2家公司必须花钱聘请合适员工[答案]F
3目标明确广告会候选失勇气[答案]F
4精心设计面试问题帮助更解候选[答案]T
5工作验雇背景调查中核实容[答案]T
[试题]If you take the following stepsyou can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selective If you include everythingthe annual report becomes cluttered with information You should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇s great if you produce a full color publication with lots of nice photography Of courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇d like your readers to do once they＇ve read itsuch as donatepurchase servicesetc
附翻译：
[试题]果您采取步骤您做出令满意年度报告老板支持者会印象深刻
定义成做什改变？您年工作您社区领域发生变化？12月活动分成三五成
少：选择性果东西包括年度报告会变杂乱章应该考虑想关注什然选择统计数代表片案例研究等突出关键成
添加视觉效果图表：视觉效果图表减少文细节需求报告更具吸引力果您制作包含量精美片全彩色出版物太然取决资源
强烈行动号召：报告末尾强烈行动号召会读者留深刻印象明确希读者阅读做什例捐赠购买服务等
26 Before writing the reportyou should gather all the work you have done over the past year[答案]T
27 The contents of the report should be selective[答案]T
28 The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
附翻译：
26写报告前应该收集年做工作[回答]T
27报告容应该选择性[回答]T
28成语图胜千言里合适[答案]T
29视觉图表应报告变更聊[答案]F
30强烈行动呼吁结束报告会犯读者[答案]F
[试题]One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselvesThis was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpful added Zhang Ming
附翻译：
[试题]天早吴亮发现教室变发现桌子排成排拼起组成八张更桌子前两天太兴奋认真听老师话快学惯种新教室安排现课更安静吴说提出想法通讨学更种更学方式
李宇喜欢组成员先讨说然呈现全班学信心李氏学校改革部分学校进行项改革希学生提供更轻松学方式更讨机会学校希提高学生学组合作力英语老师张明说
然改革教师提出更求现15分钟时间堂前45分钟完课短时间教书困难教师必须找更方法更效教学
改革求更相信帮助张明补充道
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement [答案]T
27 The school made the reform in order to offer students more seats to study [答案]F
28 The reform has demanded more from teachers [答案]T
29 Wu Liang and her classmates like the new classroom arrangement [答案]F
30 The best title of this passage maybe New Look in Class[答案]T
附翻译：
26新教室安排吴亮课堂更容易学讨[答案]T
27学校进行改革学生提供更学名额[答案]F
28改革教师提出更求[答案]T
29吴亮学喜欢新教室布置[答案]F
30段标题新面貌[答案]T
[试题]QUESTIONNAIRES：ADVANTAGES &：DISADVANTAGES
Every coin has two sides and questionnaires are no different With questionnaires the advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviews questionnaires are cheaper forcollecting data from a large number of respondents Also questionnaires are easy to analyze and computer software can easily complete data entry and make tables for nearly all surveys Questionnaires are familiar to most people as nearly everyone has had some experience completing one Questionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results Another disadvantage is they provide little flexibility for the respondents What’s more many times the respondent is not the same person you sent the questionnaire to Finally questionnaires are not suitable for some people For example a survey to a group of poorly educated people might not work because of reading problems
附翻译：
[试题]问卷调查：优势&：劣势
枚硬币两面问卷例外问卷利弊
问卷优点
面面访谈相问卷调查量受访者里收集数成更低外问卷易分析计算机软件轻松完成调查数输入表格数熟悉问卷完成问卷验没影响受访者线索时问卷调查减少偏见
问卷缺点
问卷缺点回复率会降低会降低结果信心缺点受访者提供灵活性更重时候受访者您发送问卷问卷适合某例群受教育程度低进行调查会阅读问题法奏效
1 The advantages of questionnaire are more than disadvantages [答案]T
2 Questionnaire is the cheapest way for collecting data from respondents [答案]F
3 Questionnaires have the advantage of being analyzed easily through the computer software [答案]T
4 Questionnaire is suitable for everyone [答案]F
5 The respondent is usually the same person you sent the questionnaire to [答案]T
附翻译：
1问卷优点缺点[答案]T
2问卷受访者里收集数便宜方式[答案]F
3问卷优点通计算机软件易分析[答案]T
4问卷适合[答案]F
5受访者通常您发送问卷[答案]T
[试题]Sixteen years ago I learned this lesson in the back of a New York City taxicab Here＇s what happened I hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of us My taxi driver slammed on his brakesskiddedand missed the other car＇s back end by just inches
The driver of the other carwho almost caused a big accidentstarted yelling bad words at us My taxi driver just smiled and waved at the guy And I mean he was friendly SoI saidWhy did you just do that This guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucks They runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump it And if you let themthey＇ll dump it on you When someone wants to dump on youdon＇t take it personally You just smilewavewish them welland move on You＇ll be happy with what you did
I started thinkinghow often do I let Garbage Trucks run right over me And how often do I take their garbage and spread it to other people at workat homeor on the streets It was that day I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their day What about you If you let more garbage trucks pass you byyou＇ll be happier Life＇s too short to wake up in the morning with regrets SoLove the people who treat you right Forget about the ones who don＇t
附翻译：
[试题]十六年前纽约市出租车座学课发生事情跳辆出租车中央车站出发右车道行驶时突然辆黑色汽车面前停车位中跳出出租车司机猛踩刹车滑辆车端相距英寸
差点造成事辆车司机开始吼出租车司机微笑着挥手意思友说什样做？家伙差点毁车送进医院时出租车司机告诉现说垃圾车法
许垃圾(垃圾)卡车满垃圾满沮丧满愤怒满失垃圾堆积起时需方倾倒垃圾果会倾倒身想甩时候成需微笑挥手祝切利然继续前进会做感高兴
开始想久垃圾车身碾？久垃圾走然工作家里街散播？天说会样做
成功士会垃圾车占天呢？果更垃圾车身边会更快乐生命太短暂早醒时悔爱忘记没
26 One day the taxi almost hit another car[答案]T
27 The author dumped some garbage in front of his car[答案]F
28 Many people like to drive garbage trucks[答案]T
29 The author used to have a lot of money[答案]F
30 If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
附翻译：
26天出租车差点撞辆车[答案]T
27作者车前倒垃圾[答案]F
28喜欢开垃圾车[回答]T
29作者钱[回答]F
30果家倒垃圾量劝样[回答]F
[试题]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1 – Get experience and volunteer your time in different event services There are so many aspects of events including working for a graduation event a sports competition volunteering for nonprofits and working for an established event planner Your longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
*Verbal and written communications
*Organization and time management
*Negotiation and budget management
*Creativity marketing public relations and more
STEP 2Move into a position with some responsibility Instead of just volunteering become the fundraising chair for a nonprofit become a catering manager or take on a leadplanning role at an event planning company
STEP 3Are you familiar with the saying it’s not what you know but who you know？In event planning networking is key Wherever you go collect contact information for the people you meet
STEP 4Create an event album Showcase your work with photos booklets and invitations of the events you’ve worked on Organize each piece in a book to easily present your experience and event stories Most people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experience you can also become a certified event planner Join some training and try to get planner certification from some institutions It’s also helpful to keep up with industry trends and establish contacts within the industry
附翻译：
[试题]5(10)提示开始您活动策划职业
第1步获验愿参加活动服务活动方面包括毕业活动工作体育赛非营利组织做志愿者已建立活动策划者工作您活动策划方面长期成功基您验确保您方面具扎实技：
*口头书面交流
*组织时间理
*谈判预算理
*创意营销公关系等
第2步进入定责位置仅仅做志愿者成非营利组织筹款席成餐饮理者活动策划公司担牵头策划角色
第3步否熟悉句话知道什认识谁？活动策划中网络关键您走里收集您遇联系信息
第4步创建活动相册片册子您参活动邀请展示您作品件作品整理成书轻松展示您体验活动事数视觉画图
第5步获宝贵活动策划验时您成认证活动策划者参加培训尝试机构获规划师认证行业趋势行业建立联系帮助
1 You can plan a success event if you have experience [答案]F
2 You will move into a position with some responsibility only through volunteering [答案]F
3 Networking is the key to event planning [答案]T
4 Create an event album means taking photos in the event [答案]F
5 You can become a certified event planner as well when you gain valuable event planning experience [答案]T
附翻译：
1验策划场成功活动[答案]F
2通志愿服务进入定责职位[答案]F
3网络活动策划关键[答案]T
4创建活动相册活动中拍[答案]F
5您获宝贵活动策划验时您成认证活动策划师[答案]T
[试题]Xiao yan
I thought you’d like to know what has happened to your report about improving the websiteLast week I had a meeting with the designers I gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functions as you suggested so that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Paris conference and would like to talk to you about that There are some things I can do myself but I would like your help with some technical aspects I must get some slides made too and would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning？
David
附翻译：
[试题]燕
想想知道关改进网站报告发生什周设计师开会份报告告诉需重新设计网站
—已简化第页
—已求图标变
—颜色现
—正您建议更功便客户够资金转移家银行账户
巴黎会议介绍变化想谈谈事情做希您技术方面提供帮助必须制作幻灯片希您意见
周三周四早时间喝杯咖啡？
卫
1 David had a meeting with the designers yesterday [答案]F
2 David had made the icons larger [答案]F
3 The speed of access has been made quicker [答案]F
4 David is going to make a presentation in Paris [答案]T
5 David would like some help from Xiao yan [答案]T
附翻译：
1卫昨天设计师开会[答案]F
2卫图标放[答案]F
3访问速度更快[答案]F
4卫巴黎发表演讲[答案]T
5卫想燕里帮助[答案]T
第四题 翻译题 试题答案
A bad hire not just wastes your time and money but also impacts the team spirit and company morale
[答案]招聘合格员工浪费时间金钱会影响整团队精神公司士气
A few minutes later the doctor came out of his room for the third time
[答案]分钟医生第三次房间走出
A man and his wife had a small restaurant near a station
[答案]男妻子车站方开家饭馆
A new food market will be built in our community next month
[答案]月社区新建菜市场
A true friend is someone who reaches for your hand and touches your heart
[答案]真正朋友援手帮助感动心扉
Angry customers tend to aim their dissatisfaction and complaints at staff members
[答案]愤怒顾客会员工做发泄满抱怨目标
As a general rule it is better to focus on the content of a presentation as a means of attracting your audience＇s attention
[答案]般言重点放讲解容吸引观众注意
By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it
[答案]第二星期独立工作时候感需做什开始做非常清楚
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
[答案]焦点组顾客代表工作提供需求喜
Having patience with your customers and with yourself will go along way in winning over hostile customers
[答案]顾客耐心赢生气顾客工作支持方面帮助
I don＇t know why he is late he might have had an accident
[答案]知道迟遇事
I think what should be done is to create more job opportunities for students
[答案]认更需学生创造更工作机会
I want to leave a little room in the budgetjust in case
[答案]想留点预算空间防万
In a word taking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
[答案]总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
In contrast to other countriesthe US has no national college entrance exam
[答案]国家相美国没学学考试
In general we’ve made some progress this year in improving community services
[答案]总说年已改善社区服务方面取进展
Making a list will ensure you don＇t overlook things
[答案]列单子会保证忽略事情
On the last day of the old year there is a family dinner
[答案]年天会次家庭聚餐
Qiao xiang Community Service Center is about to provide service for residents
[答案]侨香社区服务中心开始居民提供服务
So far the heating system in our apartment hasn＇t been working
[答案]目前楼制热系统没启动
Stress around interviews is often influenced by our assumptions we make to ourselves about the process
[答案]面试程揣测会影响面试压力
Thank you so much for your generous hospitality
[答案]非常喜欢里宜环境
The more familiar interviewing feels to you the less anxiety you will feel with the process
[答案]面试越熟悉面试程中焦虑会越少
The old sayingpractice makes perfectapplies to interviewing too
[答案]古话熟生巧面试适
They are willing to understand their partner＇s position first before trying to get understood
[答案]合作方理解前愿意先理解合作伙伴立场
They have disagreement on the plan of celebrating the founding of the community
[答案]庆祝公司成立方案异议
This involves identifying the highlevel reasoning behind your intentions for the event
[答案]包括弄明白举办次活动目背高层次推理
To communicate precisely what you want to say you have to frequently need to define keywords
[答案]准确表达意必须断定义关键词
We can＇t possibly get the work done by October
[答案]十月份前做完项工作
We should present data in tables or charts so that the report may not be boring with facts alone
[答案]应该表格图表呈现数便报告仅事实面枯燥乏味
When you start a job you must stick to it
[答案]旦开始件工作持恒
Whether it’s an anniversary a sporting event or a retirement party and no matter how much time you have your event’s success is in the detail
[答案]周年庆典体育赛事者退休会少时间活动成功 细节
Will you be involved in opening the new office
[答案]会参开设新办公室工作
You can see many interesting things on your way
[答案]路见许趣事情
You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
[答案]希参加者离场会记花长时间强调关键信息
You will do everything within your power to try and resolve the situation
[答案]会权利范围切努力解决问题
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