国家开放学电科商务英语3期末题库答案（试卷号：1380）
题库
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1By the way what do you want me to do there
A Take it easy I＇ 11 be there on time
B Thank you for doing me such a favor
C You have to give a presentation on what our products are
2 We would like to place an order for some of your C& Z desk units
A GreatWe keep a large supply in stock
B ExcellentDelivery dates depend on your locat ion
C0f course we recommend payment by letter of credit
3 Hello this is Steven SmithNice to hear your voice again
HiMr Smith
ADo you know the coverage of your freight forwarding bus iness
B You＇ ve got to tell me the coverage of your freight forwarding bus iness
CI would like to know about the coverage of your freight forwarding business
4 They refer to the royalties including patent rightcopyright trademark right and soon
A What about the tax base
B How about the tax rate
C What are intangible assets
5Thenwhat kind of music are you going to have in the background
A This is obviously too heavy People won＇ t be able to carry it
B We＇ d better use light ones They make the audience feel comfor table
C Our main goal is to establish our brand name among our target aud i ence
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 When you sent in your reportyou also have to file a report_your trip
A which summarize
B summarizing
C summarize
7 One of the ways to help you stay energized is to engage in a quick conversat ion wi th highenergy colleagues because their positive energy mayyou
A refresh
B affect
C di scourage
8 The organization started with a small number of children__ten to twelve
A being aged
B aged
C aging
9 Oftenteams can tackle problems more quickly than_you can accomplish on your own
A what
B that
C which
10 Sometimes a situation will a direct style of management
A call out
B call on
C call for
11 I have monthly remi t tances__to me from the Canada Embassy and I＇d like to have the money paid into an account
A sent
B send
C being sent
12 One of the advantages of online banking is that it allows you to_money between accounts effectively
A deposit
B pay
C transfer
13I think our marketing team is_and the aftersales service is fast and effective
A qualifying
B qualified
C being qualified
14 Please find enclosed our brochure and other leaflets_our range of services
A outlined
B outline
C outlining
15 Serving overseas cus tomers may of ten be done by phonesfaxes letters or emails__so many personal visits
A instead
B with
C wi thout
16 Nonot really It is becoming more important with the economy
A ever grown
B ever to grow
C ever growing
17 The total cost in log is ties in China is still higher than that in many other_countries
A industrialized
B individual ized
C imperialized
18 They_the royaltiesincluding patent rightpropr ietary technologycopy right trademark right and soon
A point to
B refer to
C show to
19 If you need other tax registrations in addition to the ABN you may need to provide informat ion
A accidental
B additional
C addictive
20you＇ d have to tell me how large your order is going to be
AI＇ m nervous
BI＇m worried
CI＇m afraid
三阅读理解(题4分40分)
21 25题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Being an effective manager means knowing when to use the right management styleSome stylesfor ins tanceare more peopleoriented while others tend to focus on a project or product The management style you select will depend on your people skills and knowledge available resources (1ike time and money)desired results and of coursethe task before you The common management styles can be summarized into three categories The participatory style is the first of its kind Hereit is critical to give each employee an entire task to complete If that＇ s not possible make sure the individual knows and understands his or her part as it relates to the projector task When people in your team know where they fit in the big picturethey＇ re more likely to be motivated to complete the task
Following thatwe have the directing style Sometimes a situation will call for a direct style of management Perhaps a tight deadline loomsor the project involves numerous employees and requires a topdown management approach Here a manager answers five questions for the employees What Where How Why and When Let employees know what they need to dohow they＇ re going to do it and when the questions must be finished The last one is the teamwork style If you want to speedup a project and choose the best process for complet ing that projectmanaging by teamwork is the way to go When you motivate people to pool their knowledge the results may exceed your expectations Oftenteams can tackle problems more quickly than what you can accomplish on your own The give and take can create a process that you can repeat in other projects
21 Being an effective manager lies in knowing the right
A knowledge
B skills
C management style
22 Which of the following is NOT mentioned as a focus of different management styles
A People
B Customers
C Project
23 Which of the following can＇ t be inferred from the passage
A The management style is likely to change because the manager has been replaced
B The management style is likely to change because the desired results have changed
C The management style is likely to change because the available resources have changed
24 When people in your team know where they fit in the big picture they are more likely to be to complete the task
A frustrated
B reluctant
C inspired
25 If you want to speedup a project and choose the best process for completing that projectyou can resort to
A teamwork
B top down management
C tight deadl ine
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
International trade is the exchange of goods and services between countries It gives
consumers and countries the opportunity to be exposed to goods and services not available in their own countries Almost every kind of product can be found on the international marketfood clothes spare partsoil jewelry wine stocks currencies and water Services are also traded tourism banking consulting and transportation A product that is sold to the global market is an export and a product that is bought from the global market is an import
International trade can benefit us a lot Trading globally allows us to expand our markets for both goods and services that otherwise may not have been available to us If you walk into a supermarket and are able to buy Indones ian bananasBrazilian coffee and a bottle of French wine you are experiencing the effects of international trade
International trade brings US both advantages and di sadvantages For instanceinternational trade may also make the world economy easily affected by factors like pricessupply and demandas well as global events Political change in As a for example could result in an increase in the cost of labor thereby increasing the manufacturing costs for an American sneaker company based in Malaysiawhich would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mallA decrease in the cost of labor on the other hand would result in you having to pay less for your new shoes
26 International trade exchanges goods and services between di fferent countries and reg ionsT
27 Every kind of goods and services can be found on the global marketF
28A product that is bought from the global market is an exportF
29 International trade may easily affect world economyT
30 Political change in one country has nothing to do with international tradeF
四写作(篇作文20分)
[试题]Write a recommendation letter for Mi ss Helen Joyce who has been working in your company for 5 years
you may include the information below her work experience and strengths
her character and personality
her reasons for leaving the present job etc
备注翻译
贵公司工作5年海伦●乔伊斯姐写封推荐信
包括信息工作验优势
性格性
离职原等
答Dear Sir or Madam
Miss Helen Joyce has been working in our company for 5 years She has a wealth of work experience superb work skills and a good team spirit she can get along with other employeesobey the leadership work steadfast and dedicated and have outs tanding work performance due to the longterm separation of husband and wife and leaving in our company I hope your company can interview and hire her
If you can consider my suggestion and attract your attention I would be very grateful
sincere regards
题库二
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
Thank you I must say I have a great staff
AI＇d like you to meet Joe Stevens He＇ s our sales team head The Sales Depar tment has more han 50 employees
BPlease allow me to introduce my colleague to you She is the Purchas ing Manager
CIt＇ s a pleasure to meet you Ben So you’re the one responsible for those outstanding sales figures I＇ ve seen
2 What can I do for you Madam_500 yuan in cash to my son in Beijing University
A You’d better remit
BI＇d like to remit
C I＇d rather remit
3_ Yes I will try my best
ADo you know about value added tax
BCan you give me a brief introduction about value added tax
C What do you think about value added tax
4 What are theyIt＇ s a secretBut I＇ll give you some hints anyway
AIs it a secret
B Can I have an idea about them
C Why do you keep it a secret
5For individual income taxit is within the first 7 days
A What is the deadline for tax declaration
B What do you mean by taxable services
C What do you think of the deadline for tax dec laration
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 I can＇ t attend the meeting in Washington next week so I you as the most able substitute
A had proposed
B proposed
C have proposed
7 The relationship you have with a person_the kind of language you use
A determines
B decides
C arranges
8 When people in your team know where they fit in the big picturethey＇ re more likely__to
complete the task
A to be motivated
B being motivated
C to motivate
9 This is Benthe one responsible for those_sales figures you have seen
A outgoing
B out shining
C outstanding
10 Please just fill in this form with your name and address__capital letters
A with
B in
C at
11 0nline banking refers to banking activities that over the Internet on a secure website
A are carried out
B carryout
Cwill be carried out
12 With the RMB account you can_and deposit RMIB cash directly
A extend
B withdraw
C complete
13you go to visit a new customer to negotiate a sale you should find out as much as you can about them
A Soon after
B While
C Before
14 In my opinionif we__some new products for young people we＇ 11 have a bigger market share
A come across with
B come up with
C come down with
15 Usuallythe simi lar contracts__with other consignees are based on 12months
A signed
B being signed
C signing
16 Firms hold regular sales conferences__ their entire sales force can meet receive
information and ask questions about new products and receive training
A where
B that
C when
17 Modern logistics is more about effective and__flow of materials and information
A sufficient
B efficient
C superficial
18 Wi thout information a manager will not know what consumers want how much inventory is_and when more pro duets should be produced and shipped
A in stock
B at stock
C on stock
19 According to lawthey refer to transportat ionconstruction finance insurance and_
A others
B the things
C the like
20 Some of your products are_They might find a ready market in my country
A special to style
B unique in design
C famous as color
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
In business people have to deal in person with all kinds of people When talking to people
within your company who don＇ t speak your language you may have to use English these people
maybe colleagues or co workers who may work with you in your own depar tment in another part of the building or in another branch And you may also have to deal with people from outside the organization clients suppliersvisitors and members of the publ ic Moreoverthese people maybe friends or strangers people of your own age or people who are younger or older than you
The relat ionship you have with a person determines the kind of language you use For exampleit＇ s not appropriate to sayHi how are you＇ when meeting the Managing Director of a large company or to sayGood morningit＇ s a great pleasure to meet you when be ing introduced to a person you＇ 11 be working closely within the same team
People usually for man impression of you from the way you speak and be have not just from the way you do your work People in different countries have different ideas of what sounds friendly polite or sincere and of what sounds rude or unfr iendlyGood manners in your cul ture maybe considered bad manners in another Somet imes your body language gestures and expressions may tell people more about you than the words you use
21 The topic of the passage is_
A selfimage in business situation
B the importance of appropriate choice of language
C dealing with people in business
22 The language you use when talking with people in business is decided by
A your relationship with the particular person
B yourself
C your boss
23 People usually for man impression of you from_
A your way of doing jobs
B your language and manners
C your facial express ions
24 Good manners in your cul ture maybe cons i dered bad manners in another Good manners in this statement mean_
A to be have politely
B to be have lovely
C to be have aggressively
25 The message of the article is that_
A dealing with people successfully in business is not easy
B clients with different cultural background is most chall enging
C language plays a very important role in setting up business relat ionship
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Accounting errors will happen from time to timebut many common accounting mi stakes can e avoided with proper planning and preparation Here are the top seven accounting mi stakes that should be paid more attention to
(1) Not knowing your true cash balance Due to things like automatic payments and bank charges money that appears in your cash drawer and your checking account may already be spent
(2) Mistaking profits for cash When you have alot of credit sales your company can post big profits without seeing any cash
(3) Paying bills too soon If your vendors give you thirty days to pay them take it Unless you get a discount for paying early paying your bills only when they＇ re due improves your company＇ s cash flow
(4) Avoiding book keeping tasks Not recording and posting transactions regularly leaves you with a mountain of book keeping to deal within the end
(5)Paying accidental dividends Every time a corporation owner takes money out of his business it counts as a dividend That can lead to a bigger personal income tax bill
(6)Not keeping personal finances separate from business Mixing up business and personal money can cause bookkeeping and 1 egal prob I ems
(7)Setting prices too low Know your costs before you set product or service prices or you run the risk of losing money on every saleA simple break reven analysis can help you set prices at a profitable level
26 Accounting mistakes are inevitable even with careful handl ingF
27With a lot of credit sales your company may have no cash at handT
28It is recommended not to pay bills too soonT
29 Business money and personal money can be mixed upF
30 Try your best to understand your costs before you set prices for your products or servicesT
四写作(篇作文20分)
根求写作文[投诉信]
[试题]Suppose you are Henry Last monthyou bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about
it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10di scount
end the complaint letter
备注翻译
Suppose You are Henry月京东家发现镜头正常工作新发现新
相机屏幕划痕写信投诉
问题描述清楚
求更换摄头
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
June 30 2020
题库三
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Can you show me the schedule
A Don＇ t worryI can help you with that
B You won＇ t miss the plane
C Surea tight schedule as usual
2 Does modern logistics mean transportation and delivery_ Modern logistics is more about effective and efficient flow of materials and informat ion
A Yes you＇ re right
BNoit＇ s not the whole story
CNoyou＇ re wrong
3 Good morning_
Good morningI need a check to send to my publisher in New York
A What can I do for youMadam
B What do you want to buy Madam
C Why do you come hereMadam
4 Good morning Far East Logist ics Company Good morning This is Maggie Bonner I would like to know your frei ght forwarding bus iness
A Who is that calling
B What do you want
C May I help you
5 Hellothis is Steven SmithNice to hear your voice again
Hi Mr Smith the coverage of your freight forwarding bus iness
A Do you know
B Please tell me
CI would like to know about
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Somet imes your body languagegestures and expressions may tell people__about you than the words you use
A more
B most
C much
7 Products are graded according to size and
A quantity
B quality
C qualification
8 The following hints may help you stay energized or at least until you can make the time for rest
Aget you going
Bget you go
C get you went
9 When talking to people wi thin your company_don＇ t speak your 1 anguage you may have to use Engl ish
A who
B which
C whose
10 You can send them gifts your_best clients
A in reply to
Bwith regard to
C in honor ol
11 In short without information a manager can only make__bl indly
A management s
B decisions
C agendas
12 The bank__grand door faces south is Bank of China
A that
B which
C whose
13 What we do if the company cut down on ads
A could
B will
C shall
14 They have signed the to export textiles
A content
B contract
C contact
15It does in the_of transfer of intangible assets or immovable property
A circums tances
B operation
C case
16With the rapid economic growth in China the logistics industry is_greatly
A expanding
B exploring
C exploding
17 Most banks have a section_you setup payees
A that
B which
C in which
18 We are engaged in the development of real
A establish
B state
C estate
19 After having seen the and_samplesJenny makes the specific inquiry
A category
B catalog
C calculation
20All the prices on the list are subject__our final confirmation
A to
B at
Con
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand Both of them can work The effect depends on the type of customers and the type of products
A hard sell is a kind of more direct and forceful sales tactics The salesperson just keeps explaining how good the product is why people should buy it and even how the prices mi ght increase if the consumer walks off
A soft sell is a different approach The salesperson tries to build trust wi th consumers He doesn＇ t put pressure on them to buy thingsjust recommending a pro duet and letting the consumers make their own decisions
An example of soft sell is to distribute free samples to which customers often respond favorably Businesses can use free samples to build rapport and engage customers in products or services Recommending products between friends is a little bit like doing soft selling People don＇t really care if someone else buys the product They are just giving their honest opinions and trying to be helpful
Hunor in advertising is also used to attract the consumer＇ s attention and get them interested in the products or serv ices Customers often resist hard sales tactics thus mak ing soft selling much more effective for success
21 What＇ s the topic and main idea of the passage
A Selling Strategy Sales Staff
B Sales StaffWhat Sales Staff Should Know
C Selling StrategyHard Sell and Soft Sell Strategies
22 Cus tomers often__hard sales tacticsthus making soft selling more effective for success
A resist
B oppose
C object
23 Examples of soft sell mentioned in the passage inc lude_
A distributing free samples to customer
B recomending products among fr iends
Call the above
24 Making humorous advertisements is one of the approaches companies use to
A reduce selling costs
B attract people＇ s interests
C avoid the shortage of sales staff
25 According to the passage the author indicates that_
A soft sell is preferred by business companies
B hard sell is rarely resisted by customers
C soft sell is expensive
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
There are eight traditional functions of market ing
(1) Buying A marketer focusesonbuyers ＇ needsanddesires inordertodec i dewhat products to ake avai lable Understanding buyers’ behavior is of great importance
(2) Selling Marketers usually view selling as a persuasive activity that is completed through promot ion Selling inc ludes personal selling advertising and other selling methods It is probably the function of marketing that we most often see in our daily life
(3) Transporting Transporting is physically moving the product from the seller to the buyer Marketers focus on transporting costs and services
(4) Storing Like transporting storing is an aspect of the physical distribution of products Storing inc ludes warehousing activities Warehouses hold products for long periods sometimes in order to create time utility
(5) Grading Grading involves sorting products according to size and quality This makes buying and selling easier because it reduces the need for inspection and sampl ing
(6) Financing For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Market ing research Through research marketers may find out the need for new products and services By gathering information on a regular basis they can better plan carryout and control marketing activities
(8) Risk taking It involves bearing the uncertainties that are part of the market ing process Most marketing decisions result in either successor failure that is associated with risk
26 It is very important to understand buyers ’behaviorT
27 Marketers usually use different selling methodsT
28 Marketers ignore transporting costs and servicesF
29 Both transporting and storing are the aspects of the physical distribution of productsT
30 Marketers provide credit that makes the purchasing of automobilesbridgesand new homes possibleF
四写作(篇作文20分)
[试题]Suppose you are Simon You purchased a Sony digital camera from Amazon com and found
that there were scratches on the screen You are writing to complain about it
备注翻译
假设您西蒙您亚马逊网站购买台索尼数码相机发现屏幕划痕您写信投诉
答Dear Sales
Manager
My name is Simon A few days ago I bought a Sony digital camera from Amazon com After receiving the camera I found scratches on the screen and it could not be used normallyI strongly requested the company to replace me with a new camera
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant SimonDecember 30 2019
题库四
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Hello_Hellothis is Michael from Tianjin Vanguard Trading Inc
A Who are you
B What are you
C Who is that
2Kathy I＇d like you to meet Maggie JacobsMaggie You＇ re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇ m happy to meet you too
3 May I suggest the sales start on or about October 1
A What do you mean
BI like sales
C Great
4 I think a bus stop advertisement wise chance to promote our products
A0ur products are popular
B You said it
CI don＇ t 1ike advertisement
5What about the commission
A0f course I＇ d give you our lowest quotation
BI＇m afraid you have to tell me how large your order is going to be
C It＇s a general practice everywhere else
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6We will an order with your company for digital cameras
A reserve
B book
C place
7_ a vacation is always a good way to get relaxation and refreshment
A Take
B Took
C Taking
8I led and a sales team of 20 people
A suggested
B motivated
C moved
9 Sometimes a situation will_a direct style of management
A call up
B call for
Ccall ot
10 Having been working in logistics for 3 yearshe is more__than he used to be
A proud
B brave
C confident
11 In order to make proper reservations will you send your acceptance to the attention of Professor Chen_
a week before that day
A no later then
B no late than
C no later than
121 didn＇ t know you___a previous supplier
A were
B be
C are
13 She is the CE0 of Roston Sport Accessories_I told you
A who
B whom
C about whom
14 According to lawtaxable services refer to transportat ion finance insurance and the like
A operat ion
B construct ion
C introduct ion
15 We usually keep a large supply__stock
A at
B on
C in
16 Additionally make sure that your password is long enough to easily being hacked
A prevent your account from
B provide your account with
Cdo away with
17 We work closely__every large airline like Air ChinaAir France and American Airl ines
A with
B to
C in
18 The payment is made by an irrevocable_letter of credit in our favour
A light
B bright
C sight
19 Does that include the turnover in advance
A to receive
B received
C receiving
20 Importing and exporting is transferring goods from one country to another while attention _to the laws and requirements of bringing goods out or into that country
A to pay
B paying
C being paid
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The biggest mistake a workplace leader can make with office culture is failing to devise
one at allHow do you know if your office culture is helping or hurting your employeesand as a result your bottom line Designing a thoughtful (周) office culture is so important
for a new company Here are some aspects where a leader should be careful not to make mistakes
A cohesive(谐致) office culture starts at the top and is built with intent ion Facebook＇ s founder projects a laid back vibe(氛围) That sets the tone for his 200 billion company where he visits weekly Q and A sessions from his staffloads up the perksand courts a young team that closely mirrors his target market positioning Facebook is especially designed for their wants and needs
Strict dress code or early start time may seem like an easy way to build professionalism (职业化) in your workplacebut is there a good reason for it Strict requirements that work in a law office may erode the work ethic at a hip tech start up Make sure to backup your rules with reason For example at Culture Studio a Tshirt design and printing company you＇ d better believe there＇ s no place fortiesEmployees are encouraged to dress down in their brand＇ s
merchandise or their competi tors＇Leadership shouldn＇ t abandon cul ture development there Good employees tend to be goal oriented over ach i eversso put your budget on that with teambuilding activities contestsand incentives for the best Think critically about the ideal employees for your teamwhat makes the tick and how you can support them wi thin and outside of their role in the company＇ s goals
Setting the tone for your workplace starts with each hire and at every level in the companyAt digital marketing firm Mabbly every hiring decision is made with the company＇ s vision in mind a creative and young team of approachable (伸手) guides that help clients to understand the seemingly mysterious world of PR(public relations) in this internet age
21 What is the main topic of this article
AHow to write business emails and memos
B How to design a thoughtful office culture
CHow to set rules for employees to follow
22 The example of Facebook is to show_
A one should built a cohesive office culture on purpose
Bhow you can use Q and A sessions from your staff
C office culture must reflect your own wants and needs
23 It is suggested that one should__in the third paragraph
A set the tone for one＇ s company
B drop strict dress code or early start time
C backup office rules with reason
24 What does put your budget on that means in the fourth paragraph
A To wi thdraw the money
BTo pay more attention to it
CTo invest money and efforts
25 Mabbly is targeted in
A helping clients to understand the PR world
B attracting as many investments as possible
C making a link beteen slliing and buying
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a
secure website It developed in the late1990s and grew more popular over the years since it can make one＇ s financial life much easier to manage
First you can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online Secondonline banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Third online banking also allows you to transfer money between accounts effectively It is more convenient than using the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments on1 ine Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from casily being hacked Never give your on1 ine account information to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your orn businessF
28 Online banking is the quickest way to check and see if a transaction is doneT
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
[试题]Suppose you are Henry Last month you bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译
假设亨利月京东买台佳数码相机发现镜头正常工作求换
新新相机货时发现屏幕 划痕写信抱怨
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrivedI found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according tc the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
December 302019
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题库
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1By the way what do you want me to do there
A Take it easy I＇ 11 be there on time
B Thank you for doing me such a favor
C You have to give a presentation on what our products are
2 We would like to place an order for some of your C& Z desk units
A GreatWe keep a large supply in stock
B ExcellentDelivery dates depend on your locat ion
C0f course we recommend payment by letter of credit
3 Hello this is Steven SmithNice to hear your voice again
HiMr Smith
ADo you know the coverage of your freight forwarding bus iness
B You＇ ve got to tell me the coverage of your freight forwarding bus iness
CI would like to know about the coverage of your freight forwarding business
4 They refer to the royalties including patent rightcopyright trademark right and soon
A What about the tax base
B How about the tax rate
C What are intangible assets
5Thenwhat kind of music are you going to have in the background
A This is obviously too heavy People won＇ t be able to carry it
B We＇ d better use light ones They make the audience feel comfor table
C Our main goal is to establish our brand name among our target aud i ence
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 When you sent in your reportyou also have to file a report_your trip
A which summarize
B summarizing
C summarize
7 One of the ways to help you stay energized is to engage in a quick conversat ion wi th highenergy colleagues because their positive energy mayyou
A refresh
B affect
C di scourage
8 The organization started with a small number of children__ten to twelve
A being aged
B aged
C aging
9 Oftenteams can tackle problems more quickly than_you can accomplish on your own
A what
B that
C which
10 Sometimes a situation will a direct style of management
A call out
B call on
C call for
11 I have monthly remi t tances__to me from the Canada Embassy and I＇d like to have the money paid into an account
A sent
B send
C being sent
12 One of the advantages of online banking is that it allows you to_money between accounts effectively
A deposit
B pay
C transfer
13I think our marketing team is_and the aftersales service is fast and effective
A qualifying
B qualified
C being qualified
14 Please find enclosed our brochure and other leaflets_our range of services
A outlined
B outline
C outlining
15 Serving overseas cus tomers may of ten be done by phonesfaxes letters or emails__so many personal visits
A instead
B with
C wi thout
16 Nonot really It is becoming more important with the economy
A ever grown
B ever to grow
C ever growing
17 The total cost in log is ties in China is still higher than that in many other_countries
A industrialized
B individual ized
C imperialized
18 They_the royaltiesincluding patent rightpropr ietary technologycopy right trademark right and soon
A point to
B refer to
C show to
19 If you need other tax registrations in addition to the ABN you may need to provide informat ion
A accidental
B additional
C addictive
20you＇ d have to tell me how large your order is going to be
AI＇ m nervous
BI＇m worried
CI＇m afraid
三阅读理解(题4分40分)
21 25题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Being an effective manager means knowing when to use the right management styleSome stylesfor ins tanceare more peopleoriented while others tend to focus on a project or product The management style you select will depend on your people skills and knowledge available resources (1ike time and money)desired results and of coursethe task before you The common management styles can be summarized into three categories The participatory style is the first of its kind Hereit is critical to give each employee an entire task to complete If that＇ s not possible make sure the individual knows and understands his or her part as it relates to the projector task When people in your team know where they fit in the big picturethey＇ re more likely to be motivated to complete the task
Following thatwe have the directing style Sometimes a situation will call for a direct style of management Perhaps a tight deadline loomsor the project involves numerous employees and requires a topdown management approach Here a manager answers five questions for the employees What Where How Why and When Let employees know what they need to dohow they＇ re going to do it and when the questions must be finished The last one is the teamwork style If you want to speedup a project and choose the best process for complet ing that projectmanaging by teamwork is the way to go When you motivate people to pool their knowledge the results may exceed your expectations Oftenteams can tackle problems more quickly than what you can accomplish on your own The give and take can create a process that you can repeat in other projects
21 Being an effective manager lies in knowing the right
A knowledge
B skills
C management style
22 Which of the following is NOT mentioned as a focus of different management styles
A People
B Customers
C Project
23 Which of the following can＇ t be inferred from the passage
A The management style is likely to change because the manager has been replaced
B The management style is likely to change because the desired results have changed
C The management style is likely to change because the available resources have changed
24 When people in your team know where they fit in the big picture they are more likely to be to complete the task
A frustrated
B reluctant
C inspired
25 If you want to speedup a project and choose the best process for completing that projectyou can resort to
A teamwork
B top down management
C tight deadl ine
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
International trade is the exchange of goods and services between countries It gives
consumers and countries the opportunity to be exposed to goods and services not available in their own countries Almost every kind of product can be found on the international marketfood clothes spare partsoil jewelry wine stocks currencies and water Services are also traded tourism banking consulting and transportation A product that is sold to the global market is an export and a product that is bought from the global market is an import
International trade can benefit us a lot Trading globally allows us to expand our markets for both goods and services that otherwise may not have been available to us If you walk into a supermarket and are able to buy Indones ian bananasBrazilian coffee and a bottle of French wine you are experiencing the effects of international trade
International trade brings US both advantages and di sadvantages For instanceinternational trade may also make the world economy easily affected by factors like pricessupply and demandas well as global events Political change in As a for example could result in an increase in the cost of labor thereby increasing the manufacturing costs for an American sneaker company based in Malaysiawhich would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mallA decrease in the cost of labor on the other hand would result in you having to pay less for your new shoes
26 International trade exchanges goods and services between di fferent countries and reg ionsT
27 Every kind of goods and services can be found on the global marketF
28A product that is bought from the global market is an exportF
29 International trade may easily affect world economyT
30 Political change in one country has nothing to do with international tradeF
四写作(篇作文20分)
[试题]Write a recommendation letter for Mi ss Helen Joyce who has been working in your company for 5 years
you may include the information below her work experience and strengths
her character and personality
her reasons for leaving the present job etc
备注翻译
贵公司工作5年海伦●乔伊斯姐写封推荐信
包括信息工作验优势
性格性
离职原等
答Dear Sir or Madam
Miss Helen Joyce has been working in our company for 5 years She has a wealth of work experience superb work skills and a good team spirit she can get along with other employeesobey the leadership work steadfast and dedicated and have outs tanding work performance due to the longterm separation of husband and wife and leaving in our company I hope your company can interview and hire her
If you can consider my suggestion and attract your attention I would be very grateful
sincere regards
题库二
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
Thank you I must say I have a great staff
AI＇d like you to meet Joe Stevens He＇ s our sales team head The Sales Depar tment has more han 50 employees
BPlease allow me to introduce my colleague to you She is the Purchas ing Manager
CIt＇ s a pleasure to meet you Ben So you’re the one responsible for those outstanding sales figures I＇ ve seen
2 What can I do for you Madam_500 yuan in cash to my son in Beijing University
A You’d better remit
BI＇d like to remit
C I＇d rather remit
3_ Yes I will try my best
ADo you know about value added tax
BCan you give me a brief introduction about value added tax
C What do you think about value added tax
4 What are theyIt＇ s a secretBut I＇ll give you some hints anyway
AIs it a secret
B Can I have an idea about them
C Why do you keep it a secret
5For individual income taxit is within the first 7 days
A What is the deadline for tax declaration
B What do you mean by taxable services
C What do you think of the deadline for tax dec laration
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 I can＇ t attend the meeting in Washington next week so I you as the most able substitute
A had proposed
B proposed
C have proposed
7 The relationship you have with a person_the kind of language you use
A determines
B decides
C arranges
8 When people in your team know where they fit in the big picturethey＇ re more likely__to
complete the task
A to be motivated
B being motivated
C to motivate
9 This is Benthe one responsible for those_sales figures you have seen
A outgoing
B out shining
C outstanding
10 Please just fill in this form with your name and address__capital letters
A with
B in
C at
11 0nline banking refers to banking activities that over the Internet on a secure website
A are carried out
B carryout
Cwill be carried out
12 With the RMB account you can_and deposit RMIB cash directly
A extend
B withdraw
C complete
13you go to visit a new customer to negotiate a sale you should find out as much as you can about them
A Soon after
B While
C Before
14 In my opinionif we__some new products for young people we＇ 11 have a bigger market share
A come across with
B come up with
C come down with
15 Usuallythe simi lar contracts__with other consignees are based on 12months
A signed
B being signed
C signing
16 Firms hold regular sales conferences__ their entire sales force can meet receive
information and ask questions about new products and receive training
A where
B that
C when
17 Modern logistics is more about effective and__flow of materials and information
A sufficient
B efficient
C superficial
18 Wi thout information a manager will not know what consumers want how much inventory is_and when more pro duets should be produced and shipped
A in stock
B at stock
C on stock
19 According to lawthey refer to transportat ionconstruction finance insurance and_
A others
B the things
C the like
20 Some of your products are_They might find a ready market in my country
A special to style
B unique in design
C famous as color
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
In business people have to deal in person with all kinds of people When talking to people
within your company who don＇ t speak your language you may have to use English these people
maybe colleagues or co workers who may work with you in your own depar tment in another part of the building or in another branch And you may also have to deal with people from outside the organization clients suppliersvisitors and members of the publ ic Moreoverthese people maybe friends or strangers people of your own age or people who are younger or older than you
The relat ionship you have with a person determines the kind of language you use For exampleit＇ s not appropriate to sayHi how are you＇ when meeting the Managing Director of a large company or to sayGood morningit＇ s a great pleasure to meet you when be ing introduced to a person you＇ 11 be working closely within the same team
People usually for man impression of you from the way you speak and be have not just from the way you do your work People in different countries have different ideas of what sounds friendly polite or sincere and of what sounds rude or unfr iendlyGood manners in your cul ture maybe considered bad manners in another Somet imes your body language gestures and expressions may tell people more about you than the words you use
21 The topic of the passage is_
A selfimage in business situation
B the importance of appropriate choice of language
C dealing with people in business
22 The language you use when talking with people in business is decided by
A your relationship with the particular person
B yourself
C your boss
23 People usually for man impression of you from_
A your way of doing jobs
B your language and manners
C your facial express ions
24 Good manners in your cul ture maybe cons i dered bad manners in another Good manners in this statement mean_
A to be have politely
B to be have lovely
C to be have aggressively
25 The message of the article is that_
A dealing with people successfully in business is not easy
B clients with different cultural background is most chall enging
C language plays a very important role in setting up business relat ionship
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Accounting errors will happen from time to timebut many common accounting mi stakes can e avoided with proper planning and preparation Here are the top seven accounting mi stakes that should be paid more attention to
(1) Not knowing your true cash balance Due to things like automatic payments and bank charges money that appears in your cash drawer and your checking account may already be spent
(2) Mistaking profits for cash When you have alot of credit sales your company can post big profits without seeing any cash
(3) Paying bills too soon If your vendors give you thirty days to pay them take it Unless you get a discount for paying early paying your bills only when they＇ re due improves your company＇ s cash flow
(4) Avoiding book keeping tasks Not recording and posting transactions regularly leaves you with a mountain of book keeping to deal within the end
(5)Paying accidental dividends Every time a corporation owner takes money out of his business it counts as a dividend That can lead to a bigger personal income tax bill
(6)Not keeping personal finances separate from business Mixing up business and personal money can cause bookkeeping and 1 egal prob I ems
(7)Setting prices too low Know your costs before you set product or service prices or you run the risk of losing money on every saleA simple break reven analysis can help you set prices at a profitable level
26 Accounting mistakes are inevitable even with careful handl ingF
27With a lot of credit sales your company may have no cash at handT
28It is recommended not to pay bills too soonT
29 Business money and personal money can be mixed upF
30 Try your best to understand your costs before you set prices for your products or servicesT
四写作(篇作文20分)
根求写作文[投诉信]
[试题]Suppose you are Henry Last monthyou bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about
it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10di scount
end the complaint letter
备注翻译
Suppose You are Henry月京东家发现镜头正常工作新发现新
相机屏幕划痕写信投诉
问题描述清楚
求更换摄头
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
June 30 2020
题库三
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Can you show me the schedule
A Don＇ t worryI can help you with that
B You won＇ t miss the plane
C Surea tight schedule as usual
2 Does modern logistics mean transportation and delivery_ Modern logistics is more about effective and efficient flow of materials and informat ion
A Yes you＇ re right
BNoit＇ s not the whole story
CNoyou＇ re wrong
3 Good morning_
Good morningI need a check to send to my publisher in New York
A What can I do for youMadam
B What do you want to buy Madam
C Why do you come hereMadam
4 Good morning Far East Logist ics Company Good morning This is Maggie Bonner I would like to know your frei ght forwarding bus iness
A Who is that calling
B What do you want
C May I help you
5 Hellothis is Steven SmithNice to hear your voice again
Hi Mr Smith the coverage of your freight forwarding bus iness
A Do you know
B Please tell me
CI would like to know about
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6 Somet imes your body languagegestures and expressions may tell people__about you than the words you use
A more
B most
C much
7 Products are graded according to size and
A quantity
B quality
C qualification
8 The following hints may help you stay energized or at least until you can make the time for rest
Aget you going
Bget you go
C get you went
9 When talking to people wi thin your company_don＇ t speak your 1 anguage you may have to use Engl ish
A who
B which
C whose
10 You can send them gifts your_best clients
A in reply to
Bwith regard to
C in honor ol
11 In short without information a manager can only make__bl indly
A management s
B decisions
C agendas
12 The bank__grand door faces south is Bank of China
A that
B which
C whose
13 What we do if the company cut down on ads
A could
B will
C shall
14 They have signed the to export textiles
A content
B contract
C contact
15It does in the_of transfer of intangible assets or immovable property
A circums tances
B operation
C case
16With the rapid economic growth in China the logistics industry is_greatly
A expanding
B exploring
C exploding
17 Most banks have a section_you setup payees
A that
B which
C in which
18 We are engaged in the development of real
A establish
B state
C estate
19 After having seen the and_samplesJenny makes the specific inquiry
A category
B catalog
C calculation
20All the prices on the list are subject__our final confirmation
A to
B at
Con
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand Both of them can work The effect depends on the type of customers and the type of products
A hard sell is a kind of more direct and forceful sales tactics The salesperson just keeps explaining how good the product is why people should buy it and even how the prices mi ght increase if the consumer walks off
A soft sell is a different approach The salesperson tries to build trust wi th consumers He doesn＇ t put pressure on them to buy thingsjust recommending a pro duet and letting the consumers make their own decisions
An example of soft sell is to distribute free samples to which customers often respond favorably Businesses can use free samples to build rapport and engage customers in products or services Recommending products between friends is a little bit like doing soft selling People don＇t really care if someone else buys the product They are just giving their honest opinions and trying to be helpful
Hunor in advertising is also used to attract the consumer＇ s attention and get them interested in the products or serv ices Customers often resist hard sales tactics thus mak ing soft selling much more effective for success
21 What＇ s the topic and main idea of the passage
A Selling Strategy Sales Staff
B Sales StaffWhat Sales Staff Should Know
C Selling StrategyHard Sell and Soft Sell Strategies
22 Cus tomers often__hard sales tacticsthus making soft selling more effective for success
A resist
B oppose
C object
23 Examples of soft sell mentioned in the passage inc lude_
A distributing free samples to customer
B recomending products among fr iends
Call the above
24 Making humorous advertisements is one of the approaches companies use to
A reduce selling costs
B attract people＇ s interests
C avoid the shortage of sales staff
25 According to the passage the author indicates that_
A soft sell is preferred by business companies
B hard sell is rarely resisted by customers
C soft sell is expensive
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
There are eight traditional functions of market ing
(1) Buying A marketer focusesonbuyers ＇ needsanddesires inordertodec i dewhat products to ake avai lable Understanding buyers’ behavior is of great importance
(2) Selling Marketers usually view selling as a persuasive activity that is completed through promot ion Selling inc ludes personal selling advertising and other selling methods It is probably the function of marketing that we most often see in our daily life
(3) Transporting Transporting is physically moving the product from the seller to the buyer Marketers focus on transporting costs and services
(4) Storing Like transporting storing is an aspect of the physical distribution of products Storing inc ludes warehousing activities Warehouses hold products for long periods sometimes in order to create time utility
(5) Grading Grading involves sorting products according to size and quality This makes buying and selling easier because it reduces the need for inspection and sampl ing
(6) Financing For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Market ing research Through research marketers may find out the need for new products and services By gathering information on a regular basis they can better plan carryout and control marketing activities
(8) Risk taking It involves bearing the uncertainties that are part of the market ing process Most marketing decisions result in either successor failure that is associated with risk
26 It is very important to understand buyers ’behaviorT
27 Marketers usually use different selling methodsT
28 Marketers ignore transporting costs and servicesF
29 Both transporting and storing are the aspects of the physical distribution of productsT
30 Marketers provide credit that makes the purchasing of automobilesbridgesand new homes possibleF
四写作(篇作文20分)
[试题]Suppose you are Simon You purchased a Sony digital camera from Amazon com and found
that there were scratches on the screen You are writing to complain about it
备注翻译
假设您西蒙您亚马逊网站购买台索尼数码相机发现屏幕划痕您写信投诉
答Dear Sales
Manager
My name is Simon A few days ago I bought a Sony digital camera from Amazon com After receiving the camera I found scratches on the screen and it could not be used normallyI strongly requested the company to replace me with a new camera
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant SimonDecember 30 2019
题库四
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1 Hello_Hellothis is Michael from Tianjin Vanguard Trading Inc
A Who are you
B What are you
C Who is that
2Kathy I＇d like you to meet Maggie JacobsMaggie You＇ re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇ m happy to meet you too
3 May I suggest the sales start on or about October 1
A What do you mean
BI like sales
C Great
4 I think a bus stop advertisement wise chance to promote our products
A0ur products are popular
B You said it
CI don＇ t 1ike advertisement
5What about the commission
A0f course I＇ d give you our lowest quotation
BI＇m afraid you have to tell me how large your order is going to be
C It＇s a general practice everywhere else
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项答案序号写答题纸
6We will an order with your company for digital cameras
A reserve
B book
C place
7_ a vacation is always a good way to get relaxation and refreshment
A Take
B Took
C Taking
8I led and a sales team of 20 people
A suggested
B motivated
C moved
9 Sometimes a situation will_a direct style of management
A call up
B call for
Ccall ot
10 Having been working in logistics for 3 yearshe is more__than he used to be
A proud
B brave
C confident
11 In order to make proper reservations will you send your acceptance to the attention of Professor Chen_
a week before that day
A no later then
B no late than
C no later than
121 didn＇ t know you___a previous supplier
A were
B be
C are
13 She is the CE0 of Roston Sport Accessories_I told you
A who
B whom
C about whom
14 According to lawtaxable services refer to transportat ion finance insurance and the like
A operat ion
B construct ion
C introduct ion
15 We usually keep a large supply__stock
A at
B on
C in
16 Additionally make sure that your password is long enough to easily being hacked
A prevent your account from
B provide your account with
Cdo away with
17 We work closely__every large airline like Air ChinaAir France and American Airl ines
A with
B to
C in
18 The payment is made by an irrevocable_letter of credit in our favour
A light
B bright
C sight
19 Does that include the turnover in advance
A to receive
B received
C receiving
20 Importing and exporting is transferring goods from one country to another while attention _to the laws and requirements of bringing goods out or into that country
A to pay
B paying
C being paid
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The biggest mistake a workplace leader can make with office culture is failing to devise
one at allHow do you know if your office culture is helping or hurting your employeesand as a result your bottom line Designing a thoughtful (周) office culture is so important
for a new company Here are some aspects where a leader should be careful not to make mistakes
A cohesive(谐致) office culture starts at the top and is built with intent ion Facebook＇ s founder projects a laid back vibe(氛围) That sets the tone for his 200 billion company where he visits weekly Q and A sessions from his staffloads up the perksand courts a young team that closely mirrors his target market positioning Facebook is especially designed for their wants and needs
Strict dress code or early start time may seem like an easy way to build professionalism (职业化) in your workplacebut is there a good reason for it Strict requirements that work in a law office may erode the work ethic at a hip tech start up Make sure to backup your rules with reason For example at Culture Studio a Tshirt design and printing company you＇ d better believe there＇ s no place fortiesEmployees are encouraged to dress down in their brand＇ s
merchandise or their competi tors＇Leadership shouldn＇ t abandon cul ture development there Good employees tend to be goal oriented over ach i eversso put your budget on that with teambuilding activities contestsand incentives for the best Think critically about the ideal employees for your teamwhat makes the tick and how you can support them wi thin and outside of their role in the company＇ s goals
Setting the tone for your workplace starts with each hire and at every level in the companyAt digital marketing firm Mabbly every hiring decision is made with the company＇ s vision in mind a creative and young team of approachable (伸手) guides that help clients to understand the seemingly mysterious world of PR(public relations) in this internet age
21 What is the main topic of this article
AHow to write business emails and memos
B How to design a thoughtful office culture
CHow to set rules for employees to follow
22 The example of Facebook is to show_
A one should built a cohesive office culture on purpose
Bhow you can use Q and A sessions from your staff
C office culture must reflect your own wants and needs
23 It is suggested that one should__in the third paragraph
A set the tone for one＇ s company
B drop strict dress code or early start time
C backup office rules with reason
24 What does put your budget on that means in the fourth paragraph
A To wi thdraw the money
BTo pay more attention to it
CTo invest money and efforts
25 Mabbly is targeted in
A helping clients to understand the PR world
B attracting as many investments as possible
C making a link beteen slliing and buying
2630题根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Online banking refers to banking activities that are carried out over the Internet on a
secure website It developed in the late1990s and grew more popular over the years since it can make one＇ s financial life much easier to manage
First you can use online banking to pay your bills Most banks have a section in which you setup payees Fill out the information once you can simply choose that profile every time you pay a bill online Secondonline banking allows you to access your account history and transactions from anywhere It is the quickest way to check and see if a transaction has cleared your account It also enables you to find out about unauthorized transactions more quickly
Third online banking also allows you to transfer money between accounts effectively It is more convenient than using the automated phone service When you setup your onl ine bankingbe sure that all of your accounts at the bank are listed This will make it easier to transfer money and make loan payments on1 ine Obviously you need to pay special attention to your safety or privacy using online banking It is important to clear your cookies after each banking sessionespecially at a public computer Additionally make sure that your password is long enough to prevent it from casily being hacked Never give your on1 ine account information to anyone else Check your credit report regularly Thus you can protect yourself from identity theft
26 Online banking refers to banking systems where you can carryout your business over the Internet on any websiteF
27 Most banks have a section in which you setup your orn businessF
28 Online banking is the quickest way to check and see if a transaction is doneT
29It is more useful and easier than using the automated phone serviceT
30 No doubt you have to keep a special eye on your safety or privacy using onl ine bankingT
四写作(篇作文20分)
[试题]Suppose you are Henry Last month you bought a Canon digital camera from JD com and found that the lens didn＇ t work properly You asked for a new one and found that there were some scratches on the screen when the new camera arrived You are writing to complain about it
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译
假设亨利月京东买台佳数码相机发现镜头正常工作求换
新新相机货时发现屏幕 划痕写信抱怨
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
答Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JD com When the new camera arrivedI found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according tc the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible Complainant Henry
December 302019
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