STANDARD OPERATING PROCEDURE
标准操作程序
FOLDING GUEST TOWELS
折叠毛巾
Task Number
务号：
HKFL0028
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
It is important that I can see that towels are always folded the same way This gives me confidence that towels are checked for cleanliness each day It also assists with my routines – especially early in the morning
希毛巾总折叠整齐致感觉天会检查清理特早提供极方便
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项认客重
Answers
回答
1 We can increase our GSTS score提高客评价
2 I can show my professionalism体现出专业水准
3 I want to make our guests feel comfortable必须客感觉舒适
WHAT STEPS
HOW STANDARDS
TRAINING QUESTIONS
步骤
标准
培训问题
1) Fold towels
折叠毛巾
Cut off excess thread coming from clean towels
剪干净毛巾线头
Check to ensure there are no stains or hair on clean towels
检查确保毛巾面污点毛发
Start from the top of the bundle and fold the towel checking to ensure the right side is up
捆绑顶部开始折叠毛巾检查确保正确边放顶
Bath towels 浴巾
fold in 3 parts logo facing the front折成3折商标外
Hand towels中巾
fold in 3 parts logo facing the front折成3折商标外
Face towels方巾
will be rolled and placed on the amenity tray捆成捒放品盘
Bathmat巾
fold in 3 parts logo facing to the front折成3折商标外
PHOTO#1
Why do I need to cut off thread
什需线头外
Why do I need to check about stains
什需检查污点
How do I have to fold a bath and hand towel
折叠浴巾中巾
How do I have to fold a face towel
折叠方巾
How do I have to fold a bath mat
折叠巾
2) Maintenance
工程问题
If you find any damages on Towels bring towels to the HK office
果您发现毛巾破办公室(千万补充进房间)
Large towels can be reused for smaller towels
巾改方巾)
Why do we repair towels
什需修补毛巾
Summary questions
问题概述：
1 What is important about folding towels折叠毛巾重性
2 Can I reuse damaged towels够破损毛巾
3 What do I do if I find towels which have excess threads果发现毛巾面线头应样做
4 What do I do if I find towels which are stained or have holes 果发现毛巾面污点应样做
5 Who repairs towels 谁负责修补毛巾
6 What does the hotel do with towels which can not be repaired酒店处理修补毛巾
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
PHOTO INDEX #1
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STANDARD OPERATING PROCEDURE
标准操作程序
FOLDING GUEST TOWELS
折叠毛巾
Task Number
务号：
HKFL0028
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
It is important that I can see that towels are always folded the same way This gives me confidence that towels are checked for cleanliness each day It also assists with my routines – especially early in the morning
希毛巾总折叠整齐致感觉天会检查清理特早提供极方便
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项认客重
Answers
回答
1 We can increase our GSTS score提高客评价
2 I can show my professionalism体现出专业水准
3 I want to make our guests feel comfortable必须客感觉舒适
WHAT STEPS
HOW STANDARDS
TRAINING QUESTIONS
步骤
标准
培训问题
1) Fold towels
折叠毛巾
Cut off excess thread coming from clean towels
剪干净毛巾线头
Check to ensure there are no stains or hair on clean towels
检查确保毛巾面污点毛发
Start from the top of the bundle and fold the towel checking to ensure the right side is up
捆绑顶部开始折叠毛巾检查确保正确边放顶
Bath towels 浴巾
fold in 3 parts logo facing the front折成3折商标外
Hand towels中巾
fold in 3 parts logo facing the front折成3折商标外
Face towels方巾
will be rolled and placed on the amenity tray捆成捒放品盘
Bathmat巾
fold in 3 parts logo facing to the front折成3折商标外
PHOTO#1
Why do I need to cut off thread
什需线头外
Why do I need to check about stains
什需检查污点
How do I have to fold a bath and hand towel
折叠浴巾中巾
How do I have to fold a face towel
折叠方巾
How do I have to fold a bath mat
折叠巾
2) Maintenance
工程问题
If you find any damages on Towels bring towels to the HK office
果您发现毛巾破办公室(千万补充进房间)
Large towels can be reused for smaller towels
巾改方巾)
Why do we repair towels
什需修补毛巾
Summary questions
问题概述：
1 What is important about folding towels折叠毛巾重性
2 Can I reuse damaged towels够破损毛巾
3 What do I do if I find towels which have excess threads果发现毛巾面线头应样做
4 What do I do if I find towels which are stained or have holes 果发现毛巾面污点应样做
5 Who repairs towels 谁负责修补毛巾
6 What does the hotel do with towels which can not be repaired酒店处理修补毛巾
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
PHOTO INDEX #1
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
