STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO POLISH METAL
样擦拭金属制品
Task Number
务号
PA0003
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect to see metal and brass polished without traces of fingerprints
希金属黄铜制品擦拭干净没指纹印迹
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重？
Answers
回答：
1 I can increase the GSTS score 增加客满意度
2 It shows my professionalism 表现专业
3 I understand that cleanliness is important for the image of our hotel 清洁酒店印象非常重
4 Fingerprints can be easily seen on metal 金属制品非常容易沾染指纹印迹
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Prepare both damp and dry cleaning cloths and have your metal polish ready
清洁开始前准备干布湿布
Do not use Metal Polish on any other surface except metal
金属清洁剂擦拭金属外物品
Pour Metal Polish on a dry cleaning cloth
金属清洁剂倒干布
Why do I need to prepare damp and dry cleaning cloth
什准备干布湿布
Why can I not clean other parts with a metal cleaner
什金属清洁剂清洁物品
2) Polish
擦拭
Wipe all over surface using more pressure on the badly tarnished part
完全涂抹物品表面注意失光泽部分需加力擦拭
Leave for 5 minutes until surface looks whitish
等5分钟直表面开起发白
Using a clean dry cloth polish the surface with
small circular movements
干布圆型动作擦拭表面
When polishing the ash urn insert remove it to a
back area and place ashtray urn onto a condemned bed sheet before polishing
擦拭烟灰缸需台放张废弃床单开始擦拭
Why do I need to use more pressure
什需力
Why do I need to wait 5 minutes
什需等5分钟
Why do I need to polish the surface with circular movements
什需圆型动作擦拭
Why do I need to take the ash urn to another area when polishing
什需烟灰缸带台区域擦拭
3) Report defects
问题报告
Report defects if found while cleaning
清洁期间问题需立报告
Why do I have to report immediately
什需立报告
Summary questions
问题概述
1 What is important when polishing 擦拭时较重什
2 Is metal polishing done with wet or dry clothes 湿布者干布擦拭
3 With which movements do you polish metal 什动作擦拭金属制品
4 What are examples of items which might need to be polished using this procedure 举例需动作擦拭物品
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO POLISH METAL
样擦拭金属制品
Task Number
务号
PA0003
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect to see metal and brass polished without traces of fingerprints
希金属黄铜制品擦拭干净没指纹印迹
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重？
Answers
回答：
1 I can increase the GSTS score 增加客满意度
2 It shows my professionalism 表现专业
3 I understand that cleanliness is important for the image of our hotel 清洁酒店印象非常重
4 Fingerprints can be easily seen on metal 金属制品非常容易沾染指纹印迹
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Prepare both damp and dry cleaning cloths and have your metal polish ready
清洁开始前准备干布湿布
Do not use Metal Polish on any other surface except metal
金属清洁剂擦拭金属外物品
Pour Metal Polish on a dry cleaning cloth
金属清洁剂倒干布
Why do I need to prepare damp and dry cleaning cloth
什准备干布湿布
Why can I not clean other parts with a metal cleaner
什金属清洁剂清洁物品
2) Polish
擦拭
Wipe all over surface using more pressure on the badly tarnished part
完全涂抹物品表面注意失光泽部分需加力擦拭
Leave for 5 minutes until surface looks whitish
等5分钟直表面开起发白
Using a clean dry cloth polish the surface with
small circular movements
干布圆型动作擦拭表面
When polishing the ash urn insert remove it to a
back area and place ashtray urn onto a condemned bed sheet before polishing
擦拭烟灰缸需台放张废弃床单开始擦拭
Why do I need to use more pressure
什需力
Why do I need to wait 5 minutes
什需等5分钟
Why do I need to polish the surface with circular movements
什需圆型动作擦拭
Why do I need to take the ash urn to another area when polishing
什需烟灰缸带台区域擦拭
3) Report defects
问题报告
Report defects if found while cleaning
清洁期间问题需立报告
Why do I have to report immediately
什需立报告
Summary questions
问题概述
1 What is important when polishing 擦拭时较重什
2 Is metal polishing done with wet or dry clothes 湿布者干布擦拭
3 With which movements do you polish metal 什动作擦拭金属制品
4 What are examples of items which might need to be polished using this procedure 举例需动作擦拭物品
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
