STANDARD OPERATING PROCEDURE
标准操作程序
MARKING GUEST LAUNDRY
客衣做码
Task Number
务号
LA0002
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect my laundry items to be returned I lose confidence in the hotel if I receive another guest’s laundry or my items go missing
期衣物原物回果收衣物衣物遗失会酒店感非常失
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什客重
Answers
回答：
1 I understand the importance of marking Guest Laundry解客衣做记号重性
2 It is my responsibility to ensure that guests are confident in our abilities and can rely on our service责确保客力信心赖服务
3 I can save money for the hotel to ensure no items are lost or forgotten着酒店节约费确保没件衣物遗失遗忘
4 This shows our professionalism体现专业力
5 This can increase our GSTS提高客服务质量
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Sorting
分类
Understand each line of the laundry list
理解洗衣清单条
Make sure each item is marked on the correct place on the garment
确保衣物记号标正确位置
Do not use the collar of a shirt or blouse to mark
衬衣宽松衣领记号
Why do I need to understand each line on the list
什需理解清单项
Where can I mark
该什方做记号
2) Check
检查
Fabrics woven in silk nylon rayon 100 polyester or highcombed wool should not be sealed directly
丝制品尼龙制品造丝100聚脂 羊毛制品衣物应该直接密封
Use a thermo seal flag to prevent damaging the fabrics
手写码条免损坏织物
Why is this check so important
什检查重
3) Marking
做标记
Garments put into washing should be sealmarked garments put into drycleaning should be papermarked
衣物送洗时应密封记号送干洗时应适记号
Make a special mark for
特殊记号
Express service快洗服务
Pressing only service净熨服务
Starching (light medium heavy)
淀粉沉积物衣物(轻微中型严重)
No – pressing需熨烫服务
Any other specific instruction 特殊说明
What is the difference between the different services
服务什处
4) Distribution
送洗洗衣
To send marked laundry to drycleaning or washing area pressing only service to pressing area
送标记衣物干洗洗涤处净熨衣物送熨烫点
Do I have to take special care when distributing
送洗洗衣时否需特注意
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
5) Laundry List HandOver
洗衣清单移交
The marked laundry should be returned back to the guest service properly for further reference check
标记洗衣单应送回客衣组便深入检查
What happens if I have a mix up there
果衣物混合起会发生什事情
Summary questions
问题概况
1 What is important about marking laundry标记洗衣重什
2 What happens if the Laundry is wrongly marked果洗衣标记错会样
3 Why do I have to take care when distributing什送洗洗衣时应该特注意
4 What different services can be marked服务标记
5 How do I mark and where do I mark guest’s laundry该做标记 该壳衣什位置标记呢
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实际操作测试
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STANDARD OPERATING PROCEDURE
标准操作程序
MARKING GUEST LAUNDRY
客衣做码
Task Number
务号
LA0002
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect my laundry items to be returned I lose confidence in the hotel if I receive another guest’s laundry or my items go missing
期衣物原物回果收衣物衣物遗失会酒店感非常失
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什客重
Answers
回答：
1 I understand the importance of marking Guest Laundry解客衣做记号重性
2 It is my responsibility to ensure that guests are confident in our abilities and can rely on our service责确保客力信心赖服务
3 I can save money for the hotel to ensure no items are lost or forgotten着酒店节约费确保没件衣物遗失遗忘
4 This shows our professionalism体现专业力
5 This can increase our GSTS提高客服务质量
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Sorting
分类
Understand each line of the laundry list
理解洗衣清单条
Make sure each item is marked on the correct place on the garment
确保衣物记号标正确位置
Do not use the collar of a shirt or blouse to mark
衬衣宽松衣领记号
Why do I need to understand each line on the list
什需理解清单项
Where can I mark
该什方做记号
2) Check
检查
Fabrics woven in silk nylon rayon 100 polyester or highcombed wool should not be sealed directly
丝制品尼龙制品造丝100聚脂 羊毛制品衣物应该直接密封
Use a thermo seal flag to prevent damaging the fabrics
手写码条免损坏织物
Why is this check so important
什检查重
3) Marking
做标记
Garments put into washing should be sealmarked garments put into drycleaning should be papermarked
衣物送洗时应密封记号送干洗时应适记号
Make a special mark for
特殊记号
Express service快洗服务
Pressing only service净熨服务
Starching (light medium heavy)
淀粉沉积物衣物(轻微中型严重)
No – pressing需熨烫服务
Any other specific instruction 特殊说明
What is the difference between the different services
服务什处
4) Distribution
送洗洗衣
To send marked laundry to drycleaning or washing area pressing only service to pressing area
送标记衣物干洗洗涤处净熨衣物送熨烫点
Do I have to take special care when distributing
送洗洗衣时否需特注意
WHAT STEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
5) Laundry List HandOver
洗衣清单移交
The marked laundry should be returned back to the guest service properly for further reference check
标记洗衣单应送回客衣组便深入检查
What happens if I have a mix up there
果衣物混合起会发生什事情
Summary questions
问题概况
1 What is important about marking laundry标记洗衣重什
2 What happens if the Laundry is wrongly marked果洗衣标记错会样
3 Why do I have to take care when distributing什送洗洗衣时应该特注意
4 What different services can be marked服务标记
5 How do I mark and where do I mark guest’s laundry该做标记 该壳衣什位置标记呢
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实际操作测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
