STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO CLEAN UPHOLSTERY
清洁室装潢
Task Number
务号
PA0002
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect all upholstery to be regularly cleaned My clothes and skin come into contact with upholstery and it needs to be kept clean and in heavy traffic areas it needs to be regularly sanitized
希室装潢清洗衣服皮肤常接触装饰希保持干净频繁区域需消毒
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什务客重？
Answers
回答：
1 I can increase the GSTS score 增进客满意度
2 It shows my professionalism 表现专业
3 I understand that cleanliness is important for the image of our hotel 干净酒店重
WHAT STEPS
HOW STANDARDS
TRAINING QUESTIONS
什步骤
做标准
培训问题
1) General care of upholstery
清洁装潢
Vacuum daily
日清洁
Remove stains immediately using a clean damp cloth
湿部擦干净污迹
If the stain cannot be removed spray general purpose cleaner on the spot and dab with a dry cleaning cloth
果污迹清楚清洁剂干布轻擦
When vacuuming a sofa ensure the cushions are removed
清洁沙发时注意移开坐垫
Why do I need to vacuum daily
什日清洁
Is it better to remove stains immediately or is better to wait until they are dry
马清楚污迹等污迹干清楚点
Why do I need to spray cleaner on the stains
什清洁剂
Why do I need to remove the cushions
什移开坐垫
2) Types of stain
污迹种类
Greaseoil油渍
Soilfood stain食品污渍
Spillagecoffeetea咖啡茶污渍
We are the main types of stain
污迹
2) Cleaning Methods
清洁方式
Spot clean 污渍清
Spray general purpose cleaner on the spot and agitate it with the edge of a cloth Dab with a clean cloth from the outer edge of the stain inwards
喷洒万清洁剂清洁布边缘外擦拭污渍
Shampoo 清洁剂
Fix upholstery nozzle to machine and shampoo section by section 机器清洁剂清洁污渍
Use the edge of the nozzle to agitate the stain if stubborn
果污渍较顽固清洁器边缘擦拭污渍
To dry faster use a blower 果污渍较顽固清洁器边缘擦拭污
What is the difference between spot cleaning and shampooing
污点清洁清洁剂清洁区什
What is better 种方式较
How can I get the upholstery to dry faster
样快速烘干坐垫
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
4) Precautions
预防措施
Test if the fabric is colorfast Press a clean damp cloth onto the fabric surface choosing an area with a stronger color and in an unnoticeable corner
测试纺织品否会染色角落里找块颜色较深纺织品干净湿布表面
Why do I need to test the colorfast
什测试否会染色
What can you use for latex
Check the type of stuffing material used
检查部填充材料
For latex foam padding shampoo method can be used
乳汁泡沫填料清洁剂
什胶乳填料
5) Report defects
问题报告
Defects should be reported immediately including any maintenance problems found while cleaning
清洁期间问题需立报告
Why do I have to report immediately
什立报告
Summary questions
问题概述
1 What is important to take special care of when cleaning upholstery 清洁坐垫时特需注意什
2 What do you need to do when cleaning upholstery 清洁坐垫时需做什
3 What types of stain are the most common 普遍污渍什
4 What different cleaning methods do you know 知道清洁方式什
5 Why do you test the fabric and how do you test it 什测试纺织品测试
6 Do I need to report defects to HK or can I report this defect immediately to POMEC需问题立报告客房部工程部
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO CLEAN UPHOLSTERY
清洁室装潢
Task Number
务号
PA0002
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect all upholstery to be regularly cleaned My clothes and skin come into contact with upholstery and it needs to be kept clean and in heavy traffic areas it needs to be regularly sanitized
希室装潢清洗衣服皮肤常接触装饰希保持干净频繁区域需消毒
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什务客重？
Answers
回答：
1 I can increase the GSTS score 增进客满意度
2 It shows my professionalism 表现专业
3 I understand that cleanliness is important for the image of our hotel 干净酒店重
WHAT STEPS
HOW STANDARDS
TRAINING QUESTIONS
什步骤
做标准
培训问题
1) General care of upholstery
清洁装潢
Vacuum daily
日清洁
Remove stains immediately using a clean damp cloth
湿部擦干净污迹
If the stain cannot be removed spray general purpose cleaner on the spot and dab with a dry cleaning cloth
果污迹清楚清洁剂干布轻擦
When vacuuming a sofa ensure the cushions are removed
清洁沙发时注意移开坐垫
Why do I need to vacuum daily
什日清洁
Is it better to remove stains immediately or is better to wait until they are dry
马清楚污迹等污迹干清楚点
Why do I need to spray cleaner on the stains
什清洁剂
Why do I need to remove the cushions
什移开坐垫
2) Types of stain
污迹种类
Greaseoil油渍
Soilfood stain食品污渍
Spillagecoffeetea咖啡茶污渍
We are the main types of stain
污迹
2) Cleaning Methods
清洁方式
Spot clean 污渍清
Spray general purpose cleaner on the spot and agitate it with the edge of a cloth Dab with a clean cloth from the outer edge of the stain inwards
喷洒万清洁剂清洁布边缘外擦拭污渍
Shampoo 清洁剂
Fix upholstery nozzle to machine and shampoo section by section 机器清洁剂清洁污渍
Use the edge of the nozzle to agitate the stain if stubborn
果污渍较顽固清洁器边缘擦拭污渍
To dry faster use a blower 果污渍较顽固清洁器边缘擦拭污
What is the difference between spot cleaning and shampooing
污点清洁清洁剂清洁区什
What is better 种方式较
How can I get the upholstery to dry faster
样快速烘干坐垫
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
4) Precautions
预防措施
Test if the fabric is colorfast Press a clean damp cloth onto the fabric surface choosing an area with a stronger color and in an unnoticeable corner
测试纺织品否会染色角落里找块颜色较深纺织品干净湿布表面
Why do I need to test the colorfast
什测试否会染色
What can you use for latex
Check the type of stuffing material used
检查部填充材料
For latex foam padding shampoo method can be used
乳汁泡沫填料清洁剂
什胶乳填料
5) Report defects
问题报告
Defects should be reported immediately including any maintenance problems found while cleaning
清洁期间问题需立报告
Why do I have to report immediately
什立报告
Summary questions
问题概述
1 What is important to take special care of when cleaning upholstery 清洁坐垫时特需注意什
2 What do you need to do when cleaning upholstery 清洁坐垫时需做什
3 What types of stain are the most common 普遍污渍什
4 What different cleaning methods do you know 知道清洁方式什
5 Why do you test the fabric and how do you test it 什测试纺织品测试
6 Do I need to report defects to HK or can I report this defect immediately to POMEC需问题立报告客房部工程部
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
