[2023秋期版]国开电专科理英语2机考总题库
[珍藏版]
说明：资料整理2023年8月适2024年1月国开电科期末机考考试
第四题 阅读理解判断题
首字母A
Anannual reportof a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
● CHAIRMAN’S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆An annual report of a company provides some information about its business performance for certain people[答案]T
[判断题]◆People can know everything of the company from the annual report[答案]F
[判断题]◆An annual report usually includes chairman’s letterfinancial statements and operation analysis[答案]T
[判断题]◆A chairman’s letter should include the strategic direction moving forward[答案]T
[判断题]◆This passage is mainly about the main parts of an annual report[答案]T
首字母C
Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCrosstraining is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcrosstraining has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Crosstraining can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare crosstraining plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Crosstraining is training an employee to do a different job in a different company[答案]F
[判断题]◆Crosstraining is beneficial not only for managers but also for employees[答案]T
[判断题]◆Crosstraining can apply to almost any position and almost any industry[答案]T
[判断题]◆Not all employees are suitable to be cross trained[答案]T
[判断题]◆You can decide which employees to be cross trained according to their age[答案]F
Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits
and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Cross training is training an employee to do a different job in a different company[答案]F
[判断题]◆Cross training is beneficial not only for managers but also for employees[答案]T
[判断题]◆Cross training can apply to almost any position and almost any industry[答案]T
[判断题]◆When you prepare cross training plansthe only consideration is the company benefits[答案]F
[判断题]◆You can decide which employees to be cross trained according to their age[答案]F
首字母E
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through thecomputer
software[答案]T
[判断题]◆Questionnaire is suitable for everyone[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to[答案]T
首字母F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
[判断题]◆It’s not necessary to know about the customers’needs and preferences[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service
[答案]F
首字母G
Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know howto say Begin by making eye contact which shows confidenceThen pay attention to your body language (3)Listen After you’ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself upto better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A message must be understood interpreted or delivered correctly with communication[答案]F
[判断题]◆When you talk with others you can pay little attention to your body language[答案]F
[判断题]◆The better you are able to understand others the better your ability to communicate[答案]F
[判断题]◆Before stating your opinions you’d better let the speaker finish his or her talking first[答案]T
[判断题]◆Don’t argue or debate with others if you feel angry or displeased[答案]T
首字母H
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
[判断题]◆A company has to spend a lot of money hiring a right employee[答案]F
[判断题]◆An advertisement with a clear target will make all candidates lose courage[答案]F
[判断题]◆Well designed interview questions can help you know more about the candidates[答案]T
[判断题]◆Work experience is one of the primary things for an employer to verify in background checking[答案]T
首字母I
If you take the following stepsyou can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annualreport becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read itsuch as donatepurchase servicesetc
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Before writing the reportyou should gather all the work you have done over the past year[答案]T
[判断题]◆The contents of the report should be selective[答案]T
[判断题]◆The idioma picture is worth a thousand wordsis appropriate here[答案]T
[判断题]◆The application of visuals and charts can make the report more boring[答案]F
[判断题]◆Ending the report with a strong call to action will offend he readers[答案]F
首字母O
One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn’t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat’s morewe can come up with our own ideas and learn more through discussionIt’s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of a reformat Li’s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students’ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I’m sure it is helpful added Zhang Ming
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It was easier for Wu Liang to discuss with other students in class after
the new classroom arrangement[答案]T
[判断题]◆The school made the reform in order to offer students more seats to study[答案]F
[判断题]◆The reform has demanded more from teachers[答案]T
[判断题]◆Wu Liang and her classmates like the new classroom arrangement[答案]F
[判断题]◆The best title of this passage maybe New Look in Class[答案]T
首字母Q
QuestionnairesAdvantages&Disadvantages
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through thecomputer software[答案]T
[判断题]◆Questionnaire is suitable for everyone[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to[答案]T
首字母S
Sixteen years agoI learned this lesson in the back of a NewYork City taxicabHere’s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car’s backend by just inches
The driver of the other carwho almost caused a big accidentstarted yelling badwords at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish)trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey’ll dump it on youWhen someone wants to dump on youdon’t take it personallyYou just smilewavewish them welland move onYou’ll be happy with what you did
I started thinkinghow often doI let Garbage Trucks run right over meAnd how often doI take their garbage and spread it to other people at workat homeor on the streetsIt was that day
I saidI’m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou’ll be happierLife’s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don’t
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆One day the taxi almost hit another car[答案]T
[判断题]◆The author dumped some garbage in front of his car[答案]F
[判断题]◆Many people like to drive garbage trucks[答案]T
[判断题]◆The author used to have alot of money[答案]F
[判断题]◆If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
首字母U
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event
plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆You can plan a success event if you have experience[答案]F
[判断题]◆You will move into a position with some responsibility only through volunteering[答案]F
[判断题]◆Networking is the key to event planning[答案]T
[判断题]◆Create an event album means taking photos in the event[答案]F
[判断题]◆You can become a certified event planner as well when you gain valuable event planning experience[答案]T
首字母X
Xiao yan
I thought you’d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would
like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆David had a meeting with the designers yesterday[答案]F
[判断题]◆David had made the icons larger[答案]F
[判断题]◆The speed of access has been made quicker[答案]F
[判断题]◆David is going to make a presentation in Paris[答案]T
[判断题]◆David would like some help from Xiaoyan[答案]T
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[珍藏版]
说明：资料整理2023年8月适2024年1月国开电科期末机考考试
第四题 阅读理解判断题
首字母A
Anannual reportof a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
● CHAIRMAN’S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆An annual report of a company provides some information about its business performance for certain people[答案]T
[判断题]◆People can know everything of the company from the annual report[答案]F
[判断题]◆An annual report usually includes chairman’s letterfinancial statements and operation analysis[答案]T
[判断题]◆A chairman’s letter should include the strategic direction moving forward[答案]T
[判断题]◆This passage is mainly about the main parts of an annual report[答案]T
首字母C
Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCrosstraining is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcrosstraining has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Crosstraining can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare crosstraining plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Crosstraining is training an employee to do a different job in a different company[答案]F
[判断题]◆Crosstraining is beneficial not only for managers but also for employees[答案]T
[判断题]◆Crosstraining can apply to almost any position and almost any industry[答案]T
[判断题]◆Not all employees are suitable to be cross trained[答案]T
[判断题]◆You can decide which employees to be cross trained according to their age[答案]F
Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits
and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Cross training is training an employee to do a different job in a different company[答案]F
[判断题]◆Cross training is beneficial not only for managers but also for employees[答案]T
[判断题]◆Cross training can apply to almost any position and almost any industry[答案]T
[判断题]◆When you prepare cross training plansthe only consideration is the company benefits[答案]F
[判断题]◆You can decide which employees to be cross trained according to their age[答案]F
首字母E
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through thecomputer
software[答案]T
[判断题]◆Questionnaire is suitable for everyone[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to[答案]T
首字母F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hotel customers and hotel staff think the same about breakfast[答案]F
[判断题]◆A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
[判断题]◆It’s not necessary to know about the customers’needs and preferences[答案]F
[判断题]◆Questionnaires are useful in getting feedback from customers[答案]T
[判断题]◆Frontline staff have nothing to do with improving customer service
[答案]F
首字母G
Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know howto say Begin by making eye contact which shows confidenceThen pay attention to your body language (3)Listen After you’ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself upto better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals 特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A message must be understood interpreted or delivered correctly with communication[答案]F
[判断题]◆When you talk with others you can pay little attention to your body language[答案]F
[判断题]◆The better you are able to understand others the better your ability to communicate[答案]F
[判断题]◆Before stating your opinions you’d better let the speaker finish his or her talking first[答案]T
[判断题]◆Don’t argue or debate with others if you feel angry or displeased[答案]T
首字母H
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
[判断题]◆A company has to spend a lot of money hiring a right employee[答案]F
[判断题]◆An advertisement with a clear target will make all candidates lose courage[答案]F
[判断题]◆Well designed interview questions can help you know more about the candidates[答案]T
[判断题]◆Work experience is one of the primary things for an employer to verify in background checking[答案]T
首字母I
If you take the following stepsyou can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annualreport becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read itsuch as donatepurchase servicesetc
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Before writing the reportyou should gather all the work you have done over the past year[答案]T
[判断题]◆The contents of the report should be selective[答案]T
[判断题]◆The idioma picture is worth a thousand wordsis appropriate here[答案]T
[判断题]◆The application of visuals and charts can make the report more boring[答案]F
[判断题]◆Ending the report with a strong call to action will offend he readers[答案]F
首字母O
One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn’t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat’s morewe can come up with our own ideas and learn more through discussionIt’s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of a reformat Li’s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students’ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I’m sure it is helpful added Zhang Ming
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It was easier for Wu Liang to discuss with other students in class after
the new classroom arrangement[答案]T
[判断题]◆The school made the reform in order to offer students more seats to study[答案]F
[判断题]◆The reform has demanded more from teachers[答案]T
[判断题]◆Wu Liang and her classmates like the new classroom arrangement[答案]F
[判断题]◆The best title of this passage maybe New Look in Class[答案]T
首字母Q
QuestionnairesAdvantages&Disadvantages
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The advantages of questionnaire are more than disadvantages[答案]T
[判断题]◆Questionnaire is the cheapest way for collecting data from respondents[答案]F
[判断题]◆Questionnaires have the advantage of being analyzed easily through thecomputer software[答案]T
[判断题]◆Questionnaire is suitable for everyone[答案]F
[判断题]◆The respondent is usually the same person you sent the questionnaire to[答案]T
首字母S
Sixteen years agoI learned this lesson in the back of a NewYork City taxicabHere’s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car’s backend by just inches
The driver of the other carwho almost caused a big accidentstarted yelling badwords at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish)trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey’ll dump it on youWhen someone wants to dump on youdon’t take it personallyYou just smilewavewish them welland move onYou’ll be happy with what you did
I started thinkinghow often doI let Garbage Trucks run right over meAnd how often doI take their garbage and spread it to other people at workat homeor on the streetsIt was that day
I saidI’m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou’ll be happierLife’s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don’t
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆One day the taxi almost hit another car[答案]T
[判断题]◆The author dumped some garbage in front of his car[答案]F
[判断题]◆Many people like to drive garbage trucks[答案]T
[判断题]◆The author used to have alot of money[答案]F
[判断题]◆If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
首字母U
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event
plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆You can plan a success event if you have experience[答案]F
[判断题]◆You will move into a position with some responsibility only through volunteering[答案]F
[判断题]◆Networking is the key to event planning[答案]T
[判断题]◆Create an event album means taking photos in the event[答案]F
[判断题]◆You can become a certified event planner as well when you gain valuable event planning experience[答案]T
首字母X
Xiao yan
I thought you’d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would
like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆David had a meeting with the designers yesterday[答案]F
[判断题]◆David had made the icons larger[答案]F
[判断题]◆The speed of access has been made quicker[答案]F
[判断题]◆David is going to make a presentation in Paris[答案]T
[判断题]◆David would like some help from Xiaoyan[答案]T
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