U2P5
学目标
1To know how to make reservations and what to reserve before travelling
2To practise the tip of listening—listening for the key words
3To know the formal and polite patterns and expressions in making a reservation
4To roleplay a phone call to make reservations with a partner
课堂探究
Part Ⅰ ListeningMake reservations
Activity 1 Warming up
Lets have a brainstorm about the reservations before travellingWhat things should we reserve before travelling
Activity 2 First listening
Listen to the phone call and answer the questions
1What are the two speakers talking about
2What is the relationship between the two speakers
AFriends
BTeacher and student
CCustomer and reservation agent (预定代理)
Activity 3 Second listening
Listen again and complete the table with the words you hear
Making reservations
Opening
can I help you
to buy a plane ticket
Talking about time
are you travelling
On the 23rd of December
Talking about what you prefer
There are two flights
Which
Would travel business class or economy
book a return flight this time
The 930 flightplease
to travel business class
No Im taking the train back
Other information
your namesir
Robert Williams
Payment
to pay
By credit card
Activity 4 Third listening
Listen again and find out the polite and formal expressions when you are making reservations
Part Ⅱ Watching
Activity 1 Let the students enjoy a video about booking an air ticketAnd then master the relative words and phrases
(视频略)
Word Bank
oneway or round ticket
business classfirst classeconomy class
book you on flight number 007
depart
reconfirm
confirmation code number
Activity 2 What other common expressions used in dialogues on telephone can you think ofWrite them down in your notebooks
Part Ⅲ Speaking
Choose one of the situations below and roleplay a phone call with a partner
●Details
travel date(s)
preferred time
oneway or return
●Flight class
first class
business class
economy class
●Other information
name
method of payment●Details
check incheck out
breakfast
Internet
●Kind of room
2 single beds
double bed
king bed
●Special requests
a view
a nonsmoking room
a quiet room●Details
date
time
number of people
●Special requests
nonsmoking area
high chair(s)
other
Part Ⅳ Homework
Make a conversation about booking a table for dinner(According to the reference on Page 29 Activity 3)
参考答案
Part Ⅰ
Activity 1
air ticket reservationhotel reservationtable for dinner reservation
Activity 2
1They are talking about buying a plane ticket
2C
Activity 3
Making reservations
Opening
How can I help you
Id like to buy a plane ticket
Talking about time
On what date are you travelling
On the 23rd of December
Talking about what you prefer
There are two flights
Which do you prefer
Would you like to travel business class or economy
Would you like to book a return flight this time
The 930 flightplease
Id like to travel business class
NothanksIm taking the train back
Other information
May I have your namesir
Robert Williams
payment
May I ask how would you like to pay
By credit card
Activity 4
How can I help you
Id like to
On what date are you travelling
Which do you prefer
Would you like to
Nothanksthank you
May I have your namesir
May I ask how would you like to pay
Part Ⅱ
Activity 2
1Would you mind holding on please
2May I place you on hold
3Hold on one second
4One momentpleaseIll put you through
5Im afraid shes not available
6Ill see if shes at the office
7Would you like to leave a message
8Can I take a message
9Ill call back later
10If you can call me soonI would appreciate it
11HelloCan I speak to Mary
Part Ⅲ
One possible version
ANanjing HotelHow can I help you
BId like to book a room in your hotel
ACertainlysirOn what date are you checking in
BOn the 23rd of DecemberAnd Ill stay for 5 days
AWhat kind of room do you prefera double bed room or a single bed room
BA single bed roomplease
ADo you have special requests
BI need a room with a good viewAnd do you have free Internet service
AOf coursesirMay I have your namesir
BRobert Williams
AThank youMr WilliamsIve made your bookingMay I ask how you would like to pay
BBy credit card
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