[2022秋期]3938国开专科理英语2期末体化考试第三题阅读选择题库
[首字母音序A]
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at youyou should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complainyou needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
[首字母音序C]
Chinese buyers used to prize foreign brands thinking that products made by American or European companies are of higher quality(质量) than Chinese ones Increasingly that’s no longer the case
Chinese people born before 1985 generally think that foreign brands are better than Chinese ones billionaire William Li told Business Insider during a recent interview on CCTV 9 But for who were born after 1985 it is a different picture
When Ifirst went to the United Kingdom in 1997 I thought that the difference between China and Europe was quite big Li said But for those born in the 1990s when they visit Europe or the US they do not think there is a big difference
The changein thinking among Chinese buyers is showing up in many markets in China where western companies used to control A study by Credit Suisse published in March found that young Chinese buyers are increasingly showing a home brand bias
More than 90 of young Chinese buyers would prefer to buy home appliance brands according to the study Meanwhile home companies producing food drinks or personal care products increased their share of the market by 3 3 over the last ten years to nearly 70
Chinese buyers especially the younger ones don’t just believe that foreign brands are better Right now Chinese buyers think China is good and Made in China’ is not bad at all Charlie Chen head of China buyer research at Credit Suisse told South China Morning Post in March
The Chinese smartphone market is controlled by home companiesHuawei Oppo Vivo and Xiaomi Apple is the only foreign brand in the top five but it has lost large ground to the home brands in recent years Its market share is believed to be down to 37 from a 2015 high of 54
211单选题What is this passage mainly about
A The quality of Made in China’
B The change in Chinese buyers’ thinking
C Chinese products in the eye of foreigner
[答案]B
212单选题Which of the following is true according to the text
A More and more foreigners go to buy Chinese products
B Foreign products are more expensive than Chinese ones
C More and more Chinese buyers prefer Chinese products
[答案]C
213单选题Which fact best explains home brand bias
A Apple had a market share of 54 in 2015
B More than 90 of young Chinese buyers prefer home brands
C Chinese people born before 1985 think that foreign brands are better
[答案]B
214单选题Who did most of the research for this report
A Credit Suisse
B CCTV 9
C South China Morning Post
[答案]A
215单选题What’s the best title for this passage
A Chinese products get more popular at home
B Young Chinese are crazy for foreign brands
C Made in China’ is welcomed all over the world
[答案]A
[首字母音序H]
Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don＇t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon＇t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week＇s timeplan for a more familiar affairIf it＇s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
211单选题Why does the writer say successful and memorable events don’tjust happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[答案]B
212单选题According to the passagewhat is the key factor to make yourevent successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
213单选题Which of the following statement is NOT true according to thepassage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[答案]C
214单选题What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[答案]C
215单选题What＇s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
[答案]C
[首字母音序I]
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTSWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it
1Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[答案]B
2Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[答案]B
3What does the underlined phrase Less is more mean
AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite
BThe fewer the better
CThe more the better
[答案]A
4Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[答案]C
5How many steps should you take to make your report impressive
AFive
BThree
CFour
[答案]C
[首字母音序M]
Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt＇s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn＇t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
1Mary＇s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[答案]C
2Mary began to need a better violin when she was about_________
A10
B11
C12
[答案]B
3The man at the concert told Mary＇s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher
[答案]A
4Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[答案]B
5Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
[答案]B
[首字母音序P]
People often ask me for suggestions about how to learn English As for it everyone is different I＇ll share some of my experience I once took a school year English course in Wuhan University but I mostly learned English on my own
One thing I can tell you is that once you＇ve started learning you should try to think in English as much as you can If you see something when you＇re riding your bike or walking down the street just think about How would I say them in English？At
first it might be with simple words or phrases but later you should think about longer phrases and sentences Now I＇m in America and for most of the time I would think in English and speak it directly It＇s amazing how much this helps
For several years after I started learning I was often afraid of talking with others in English because I didn＇t want to make mistakes Finally I And while traveling in America I＇d try to hang out with friends who couldn＇t speak Chinese so that I＇d have no choice but to speak English And I also decided that if I said something stupid and other people laughed at me then so be it After that my English started improving much more quickly
Besides it may be a good idea to ask your American friends to look at the way you＇re writing and give you some suggestions for improvement
211单选题The writer learned English in Wuhan University for about_________
Aa week
Ba month
Ca year
[答案]C
212单选题According to the writer_________is a good way to improve your English
Athinking in English
Blearning English grammar
Cwatching English films
[答案]A
213单选题The underlined phraseget it overin paragraph 3 means_________in English
Astick to it
Bdepend on it
Covercome it
[答案]C
214单选题To the writer＇s surprisehis English improved quickly_________
Ain China
Bin America
Cin the university
[答案]B
215单选题The best title for the passage is_________
AMy English Learning Experience
BThe Importance of English
CMy University Life
[答案]A
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing
her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by GooseneckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
211单选题What are PPHC and Gooseneck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
212单选题Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
213单选题Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
214单选题How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
215单选题What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇s and Mark＇s work experience
[答案]A
[首字母音序Q]
Questionnaires can be a simple way to get to know your audience＇s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
WHITE SPACEEnsure that there is space between questions and sections and don＇t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won＇t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except
ATest
BParagraph
CAddress
[答案]C
2In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
[答案]C
3You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[答案]A
4What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[答案]B
5Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
[答案]B
[首字母音序S]
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels ofanxietyI just messed up that answerand there＇sno hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an85or 90 might be goodenough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
211单选题_______often influences the stress around interviews according to the passage AInterview process BAnxietyprovoking thoughts CInterviewers＇assumptions [答案]B
212单选题Does one poor answer in an interview influence a candidate toget a job AYes BNo CNot given [答案]B
213单选题Imagining success help a candidate to_______levels of anxiety Alower Braise Cequal [答案]A
214单选题How can we reduce our stress around interviews ABreathe deeply BMeet friends CHave a big meal [答案]A
215单选题When should we goto see a doctor according the author AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
[答案]C
[首字母音序T]
The houses we live in are very importantThey keep us from being cold in the winter and hot in the
summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passagethe house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
The Vieira family moved to the United States in 1981At that timethey decided to stop speaking Spanish at home and only communicate in EnglishThis was because they were now living in an Englishspeaking country
Now the Vieira children are adultsand they sometimes travel to Spain to visit their family and friendsBut they cannot communicate with themUnfortunately this is commonWhen people move to new countriesthey often leave their own customs and mother language behindThis is a mistake because there are many benefits to knowing more than one language
One advantage of speaking more than one language is that you can communicate directly with more people around the worldYou do not have to depend on others to talk for youso you＇re more independentPeople who know only one language must use others to help them communicate
Furthermorespeaking a second language also allows people to experience other cultures and customs more effectivelyLocal expressionsvocabularyand even jokes can have a powerful effect on a person＇s understanding of another cultureSoknowing more than one language increases your knowledge of other cultures
Finallyhaving more multilanguage speakers improves relationships between countriesIf people from different countries can communicate wellthe world can become closerCountries will then have more respect for each other and better understand each other＇s problems
The benefits of knowing more than one language are clearIn factthere are no disadvantagesIt is very sad that many people don＇t try to learn another languageIt is even worse when people let themselves forget their mother language and become silenced
211单选题What is the passage mainly about
AThe benefits of learning other languages．
BThe reasons why people come to America
CThe importance of learning English
[答案]A
212单选题The passage begins with the experience of the Vieira family in order to ________
Adiscuss the need for teaching a new language
Bintroduce the passage＇s main characters to the readers
Cshow the problems of speaking only one language
[答案]C
213单选题The underlined phrase multilanguage speakers(Paragraph 5)means people who know ________
Atheir mother language
Ba new language
Cmore than one language
[答案]C
214单选题According to the passage if you can speak more than one language you can ________
Afind a better job
Bcommunicate more independently
Cbetter understand history
[答案]B
215单选题Based on the last paragraph which of the following is the worst
ANot knowing another language．
BForgetting one＇s mother language．
CRefusing to learn another language．
[答案]B
There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers
The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man＇s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants
Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
1Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[答案]B
2According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[答案]A
3The red ants attack the black ants＇ home because
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[答案]C
4According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[答案]C
5The main purpose of the passage is to
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
[答案]A
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[首字母音序A]
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at youyou should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complainyou needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
[首字母音序C]
Chinese buyers used to prize foreign brands thinking that products made by American or European companies are of higher quality(质量) than Chinese ones Increasingly that’s no longer the case
Chinese people born before 1985 generally think that foreign brands are better than Chinese ones billionaire William Li told Business Insider during a recent interview on CCTV 9 But for who were born after 1985 it is a different picture
When Ifirst went to the United Kingdom in 1997 I thought that the difference between China and Europe was quite big Li said But for those born in the 1990s when they visit Europe or the US they do not think there is a big difference
The changein thinking among Chinese buyers is showing up in many markets in China where western companies used to control A study by Credit Suisse published in March found that young Chinese buyers are increasingly showing a home brand bias
More than 90 of young Chinese buyers would prefer to buy home appliance brands according to the study Meanwhile home companies producing food drinks or personal care products increased their share of the market by 3 3 over the last ten years to nearly 70
Chinese buyers especially the younger ones don’t just believe that foreign brands are better Right now Chinese buyers think China is good and Made in China’ is not bad at all Charlie Chen head of China buyer research at Credit Suisse told South China Morning Post in March
The Chinese smartphone market is controlled by home companiesHuawei Oppo Vivo and Xiaomi Apple is the only foreign brand in the top five but it has lost large ground to the home brands in recent years Its market share is believed to be down to 37 from a 2015 high of 54
211单选题What is this passage mainly about
A The quality of Made in China’
B The change in Chinese buyers’ thinking
C Chinese products in the eye of foreigner
[答案]B
212单选题Which of the following is true according to the text
A More and more foreigners go to buy Chinese products
B Foreign products are more expensive than Chinese ones
C More and more Chinese buyers prefer Chinese products
[答案]C
213单选题Which fact best explains home brand bias
A Apple had a market share of 54 in 2015
B More than 90 of young Chinese buyers prefer home brands
C Chinese people born before 1985 think that foreign brands are better
[答案]B
214单选题Who did most of the research for this report
A Credit Suisse
B CCTV 9
C South China Morning Post
[答案]A
215单选题What’s the best title for this passage
A Chinese products get more popular at home
B Young Chinese are crazy for foreign brands
C Made in China’ is welcomed all over the world
[答案]A
[首字母音序H]
Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don＇t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon＇t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week＇s timeplan for a more familiar affairIf it＇s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
211单选题Why does the writer say successful and memorable events don’tjust happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[答案]B
212单选题According to the passagewhat is the key factor to make yourevent successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
213单选题Which of the following statement is NOT true according to thepassage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[答案]C
214单选题What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[答案]C
215单选题What＇s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
[答案]C
[首字母音序I]
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTSWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it
1Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[答案]B
2Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[答案]B
3What does the underlined phrase Less is more mean
AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite
BThe fewer the better
CThe more the better
[答案]A
4Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[答案]C
5How many steps should you take to make your report impressive
AFive
BThree
CFour
[答案]C
[首字母音序M]
Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt＇s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn＇t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
1Mary＇s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[答案]C
2Mary began to need a better violin when she was about_________
A10
B11
C12
[答案]B
3The man at the concert told Mary＇s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher
[答案]A
4Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[答案]B
5Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
[答案]B
[首字母音序P]
People often ask me for suggestions about how to learn English As for it everyone is different I＇ll share some of my experience I once took a school year English course in Wuhan University but I mostly learned English on my own
One thing I can tell you is that once you＇ve started learning you should try to think in English as much as you can If you see something when you＇re riding your bike or walking down the street just think about How would I say them in English？At
first it might be with simple words or phrases but later you should think about longer phrases and sentences Now I＇m in America and for most of the time I would think in English and speak it directly It＇s amazing how much this helps
For several years after I started learning I was often afraid of talking with others in English because I didn＇t want to make mistakes Finally I And while traveling in America I＇d try to hang out with friends who couldn＇t speak Chinese so that I＇d have no choice but to speak English And I also decided that if I said something stupid and other people laughed at me then so be it After that my English started improving much more quickly
Besides it may be a good idea to ask your American friends to look at the way you＇re writing and give you some suggestions for improvement
211单选题The writer learned English in Wuhan University for about_________
Aa week
Ba month
Ca year
[答案]C
212单选题According to the writer_________is a good way to improve your English
Athinking in English
Blearning English grammar
Cwatching English films
[答案]A
213单选题The underlined phraseget it overin paragraph 3 means_________in English
Astick to it
Bdepend on it
Covercome it
[答案]C
214单选题To the writer＇s surprisehis English improved quickly_________
Ain China
Bin America
Cin the university
[答案]B
215单选题The best title for the passage is_________
AMy English Learning Experience
BThe Importance of English
CMy University Life
[答案]A
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing
her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by GooseneckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
211单选题What are PPHC and Gooseneck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
212单选题Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
213单选题Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
214单选题How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
215单选题What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇s and Mark＇s work experience
[答案]A
[首字母音序Q]
Questionnaires can be a simple way to get to know your audience＇s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
WHITE SPACEEnsure that there is space between questions and sections and don＇t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won＇t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except
ATest
BParagraph
CAddress
[答案]C
2In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
[答案]C
3You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[答案]A
4What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[答案]B
5Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
[答案]B
[首字母音序S]
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels ofanxietyI just messed up that answerand there＇sno hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an85or 90 might be goodenough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
211单选题_______often influences the stress around interviews according to the passage AInterview process BAnxietyprovoking thoughts CInterviewers＇assumptions [答案]B
212单选题Does one poor answer in an interview influence a candidate toget a job AYes BNo CNot given [答案]B
213单选题Imagining success help a candidate to_______levels of anxiety Alower Braise Cequal [答案]A
214单选题How can we reduce our stress around interviews ABreathe deeply BMeet friends CHave a big meal [答案]A
215单选题When should we goto see a doctor according the author AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
[答案]C
[首字母音序T]
The houses we live in are very importantThey keep us from being cold in the winter and hot in the
summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passagethe house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
The Vieira family moved to the United States in 1981At that timethey decided to stop speaking Spanish at home and only communicate in EnglishThis was because they were now living in an Englishspeaking country
Now the Vieira children are adultsand they sometimes travel to Spain to visit their family and friendsBut they cannot communicate with themUnfortunately this is commonWhen people move to new countriesthey often leave their own customs and mother language behindThis is a mistake because there are many benefits to knowing more than one language
One advantage of speaking more than one language is that you can communicate directly with more people around the worldYou do not have to depend on others to talk for youso you＇re more independentPeople who know only one language must use others to help them communicate
Furthermorespeaking a second language also allows people to experience other cultures and customs more effectivelyLocal expressionsvocabularyand even jokes can have a powerful effect on a person＇s understanding of another cultureSoknowing more than one language increases your knowledge of other cultures
Finallyhaving more multilanguage speakers improves relationships between countriesIf people from different countries can communicate wellthe world can become closerCountries will then have more respect for each other and better understand each other＇s problems
The benefits of knowing more than one language are clearIn factthere are no disadvantagesIt is very sad that many people don＇t try to learn another languageIt is even worse when people let themselves forget their mother language and become silenced
211单选题What is the passage mainly about
AThe benefits of learning other languages．
BThe reasons why people come to America
CThe importance of learning English
[答案]A
212单选题The passage begins with the experience of the Vieira family in order to ________
Adiscuss the need for teaching a new language
Bintroduce the passage＇s main characters to the readers
Cshow the problems of speaking only one language
[答案]C
213单选题The underlined phrase multilanguage speakers(Paragraph 5)means people who know ________
Atheir mother language
Ba new language
Cmore than one language
[答案]C
214单选题According to the passage if you can speak more than one language you can ________
Afind a better job
Bcommunicate more independently
Cbetter understand history
[答案]B
215单选题Based on the last paragraph which of the following is the worst
ANot knowing another language．
BForgetting one＇s mother language．
CRefusing to learn another language．
[答案]B
There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers
The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man＇s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants
Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
1Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[答案]B
2According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[答案]A
3The red ants attack the black ants＇ home because
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[答案]C
4According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[答案]C
5The main purpose of the passage is to
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
[答案]A
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