国家开放学电网台理英语2体化考试网考机考阅读理解单选题题库答案
第三题：阅读理解（单选题）
题1：
PPHC and Gooseneck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never donethis type of work before On her first dayafter showing her to her desk and intro due ingher to colleaguesthe director gives her a town map and a list of the names of the familiesshe will be responsible forand wishes her luck After lunchElaine sets out to contactthe families worried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Gooseneck On his firstdayhe learns that his job will consist of training for the next week Mark spends two daysgoing on family visits with experienced staff members and di scusses with them what they didand why He roleplays some situations with other staff members and gets some directinstruction from them By the fol lowing weekwhen he＇ s on his own he feel she has a prettygood idea of what he needs to doand how to go about it And he knows that his training willcont inue
Which situation would you rather be inbeing thrown into the thick of things with notraining or being trained to prepare for the work you＇ re going to do
1 What are PPHC and Gooseneck
A They are two companies that do simi lar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇ t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and di scuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ s and Mark＇ s work experi ence
题2：
Angry customers tend to aim their dissatisfaction and complaints at staff members If thishappens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any bus iness then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and unders tanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn＇ t say sorry to those angry cus tomers
C You should relax yourself and try to understand the angry cus tomers
题3：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their di ssatisfaction about the company and not about you as an individual But if you wish to be successful in any businessthen you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry cus tomers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circums tances by following them If you follow the above tipsyou are on your way to succeeding in your career
1 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
2 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
3 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
4 When dealing with an angry customerwhich is NOT the right atti tude
A Be concerned
B Be pat ient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t 1 isten carefully
B You needn＇ t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
题4：
Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxiety provoking thoughts can help to lower levels of anxietyI just messed up that answer and there＇ s no hope One poor answer normally does not knock a candidate out of cons ideration An interview is like a testgetting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentre laxation techniquessuch as progress ive muscle re laxat ion or breathing exercisescan manage anxiety If your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1 often influences the stress around interviews according to the passage
A Interview process
B Anxietyprovok ing thoughts
C Interviewers＇ assumpt ions
2 Does one poor answer in an interview influence a candidate to_
get a job
A Yes
B No
C Not given
3 Imagining success help a candidate to levels of anxiety
A lower
B raise
C equal
4 How can we reduce our stress around interviews
A Breathe deeply
B Meet friends
C Have a big meal
5 When should we go to see a doctor according the author
A When we lose confidence in an interview
B When we find effective measures against anxiety round interview
C When we have too much stress around interview
题5：
PP HC and Goose neck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents Elaine has accepted
a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Goose neck 0n his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from them By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And＇ he knows that his training will cont inue
Which si tuat ion would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇ re going to do
1 What are PP HC and Goose neck
A They are two companies that do similar bus iness
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of communi ty work so her organizat ion doesn’t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark role plays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ sand Mark＇ s work experience
题6：
Successful and memorable events don＇ t just happen0rganizing and holding an event takes planning Whether it＇ s an anniversary a sporting event or a retirement partyand no matter how much time you have your event＇ s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Makea list of details When you hold an eventyou need to cons ider everything from program contentlighting food servingtransportation to parking and safety Making a list will ensure you don＇ t overlook things
Have a clear purpose When you plan an eventyou should clearly define its purpose because the following decision should support it
Do not clash Check the calendar Don＇ t clash with holidays or popular vacation t imes
Know your 1 imi tations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇ s timeplan for a more familiar affair If it＇ s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
1 Which of the following statement is NOT true according to the passage
A To know your target audience first helps you plan your event better
B To check the calendar carefully will avoid time conflict
C Know the limitation means you should know the audience＇ s limi tation
2 Which is not the factor of holding a successful event*
AA clear purpose
BA list of details
CA invitation
3 According to the passagewhat is the key factor to make your event successful
A Leadership
B Details
C Plenty of planning time
4 What is the main idea of this passage
A Detailsthe key to the success of an event
B Successful and memorable events don＇ t just happen
C How to plan successful events
5 What is the purpose of making list of details
A Make sure not overlook things
B To follow decisions
C To have a clear purpose
题7：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the cus tomer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the si tuation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourse lf Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn’t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
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第三题：阅读理解（单选题）
题1：
PPHC and Gooseneck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HC She has a degree in psychology but has never donethis type of work before On her first dayafter showing her to her desk and intro due ingher to colleaguesthe director gives her a town map and a list of the names of the familiesshe will be responsible forand wishes her luck After lunchElaine sets out to contactthe families worried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Gooseneck On his firstdayhe learns that his job will consist of training for the next week Mark spends two daysgoing on family visits with experienced staff members and di scusses with them what they didand why He roleplays some situations with other staff members and gets some directinstruction from them By the fol lowing weekwhen he＇ s on his own he feel she has a prettygood idea of what he needs to doand how to go about it And he knows that his training willcont inue
Which situation would you rather be inbeing thrown into the thick of things with notraining or being trained to prepare for the work you＇ re going to do
1 What are PPHC and Gooseneck
A They are two companies that do simi lar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇ t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and di scuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ s and Mark＇ s work experi ence
题2：
Angry customers tend to aim their dissatisfaction and complaints at staff members If thishappens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any bus iness then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and unders tanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn＇ t say sorry to those angry cus tomers
C You should relax yourself and try to understand the angry cus tomers
题3：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their di ssatisfaction about the company and not about you as an individual But if you wish to be successful in any businessthen you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry cus tomers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circums tances by following them If you follow the above tipsyou are on your way to succeeding in your career
1 Angry customers tend to aim their dissatisfaction and complaints at
A staff members
B company managers
C those who accompany them
2 When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
3 The underlined sentence in Paragraph 3 means
A your mouth is not more important for you than your ears
B you should listen more than you speak
C you should talk more than you listen
4 When dealing with an angry customerwhich is NOT the right atti tude
A Be concerned
B Be pat ient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t 1 isten carefully
B You needn＇ t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
题4：
Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxiety provoking thoughts can help to lower levels of anxietyI just messed up that answer and there＇ s no hope One poor answer normally does not knock a candidate out of cons ideration An interview is like a testgetting an85or 90 might be good enough to get the job
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentre laxation techniquessuch as progress ive muscle re laxat ion or breathing exercisescan manage anxiety If your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1 often influences the stress around interviews according to the passage
A Interview process
B Anxietyprovok ing thoughts
C Interviewers＇ assumpt ions
2 Does one poor answer in an interview influence a candidate to_
get a job
A Yes
B No
C Not given
3 Imagining success help a candidate to levels of anxiety
A lower
B raise
C equal
4 How can we reduce our stress around interviews
A Breathe deeply
B Meet friends
C Have a big meal
5 When should we go to see a doctor according the author
A When we lose confidence in an interview
B When we find effective measures against anxiety round interview
C When we have too much stress around interview
题5：
PP HC and Goose neck are two organizations that do simi lar community work Each has hired a new staff member to make contact with and provide services to new parents Elaine has accepted
a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunchElaine sets out to contact the familiesworried about what she＇ l1 door say when she meets them
Mark has a degree similar to Elaine＇ sand has just been hired by Goose neck 0n his first dayhe learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and whyHe roleplays some situations with other staff members and gets some direct instruction from them By the following weekwhen he＇ s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about it And＇ he knows that his training will cont inue
Which si tuat ion would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇ re going to do
1 What are PP HC and Goose neck
A They are two companies that do similar bus iness
B They are two organizations that do different community work
C They are two organizations that do similar community work
2 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
3 Which of the following statements is TRUE according to the passage
A Elaine has done this type of communi ty work so her organizat ion doesn’t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
4 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark role plays some situations with other staff members and gets some direct instruction from them
C Both A and B
5 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ sand Mark＇ s work experience
题6：
Successful and memorable events don＇ t just happen0rganizing and holding an event takes planning Whether it＇ s an anniversary a sporting event or a retirement partyand no matter how much time you have your event＇ s success is in the details
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Makea list of details When you hold an eventyou need to cons ider everything from program contentlighting food servingtransportation to parking and safety Making a list will ensure you don＇ t overlook things
Have a clear purpose When you plan an eventyou should clearly define its purpose because the following decision should support it
Do not clash Check the calendar Don＇ t clash with holidays or popular vacation t imes
Know your 1 imi tations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇ s timeplan for a more familiar affair If it＇ s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
1 Which of the following statement is NOT true according to the passage
A To know your target audience first helps you plan your event better
B To check the calendar carefully will avoid time conflict
C Know the limitation means you should know the audience＇ s limi tation
2 Which is not the factor of holding a successful event*
AA clear purpose
BA list of details
CA invitation
3 According to the passagewhat is the key factor to make your event successful
A Leadership
B Details
C Plenty of planning time
4 What is the main idea of this passage
A Detailsthe key to the success of an event
B Successful and memorable events don＇ t just happen
C How to plan successful events
5 What is the purpose of making list of details
A Make sure not overlook things
B To follow decisions
C To have a clear purpose
题7：
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry cus tomers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the cus tomer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the si tuation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourse lf Having patience with your customers and with yourself will go along way in winning over hostile cus tomers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
2 When a customer shouts rudely at youyou should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the cus tomer
3 The underlined sentence Use your ears more than your mouth means
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right atti tude
A Be concerned
B Be patient
C Beam used
5 Which of the following statements is true according to the passage
A When the customers complain you needn＇ t listen carefully
B You needn’t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
