国开电大专科《管理英语2》在线形考（单元自测1至8）试题及答案

国开电专科理英语2线形考[珍藏版]
单元测18 试题答案
说明：资料整理2023年9月
单元测1 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
―How’s your mother doing
―___________________
AShe is very well
BShe is very kind
CShe is doing shopping now
[答案]A
―Do you mind if I record your lecture
―________Go ahead
ANever mind
BNoyou’d better not
CNot at all
[答案]C
―I was worried about my mathbut MrWhite gave me an A
―___________________
AThat’s an easy course
BCongratulations
CMrWhite is very good
[答案]B
―Can you go skating with us this afternoon
―SorryI can’tI_________take care of my little sister at home
Acould
Bmay
Chave to
[答案]C
―I’m terribly sorry that I’ve spilled some coffee on the table
―___________________
AI don’t care
BIt doesn’t matter
CDon’t be sorry
[答案]B
―Would you like to go to the concert with us
―________but I’ve promised to help Jim with his ChineseThank you all the same
AI hate concerts


BI’ll go with you
CI wish I could
[答案]C
―Whose textbook is this
―It______John’sIt has his name on it
Acan’t be
Bmust be
Cmight be
[答案]B
He is_________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
He says what he thinks and does what he wants to do_________other people’s feelings
Aaccording to
Bregardless of
Cbecause of
[答案]B
He was always_________in sharing his enormous knowledge
Agenerous
Bgeneration
Cgenerate
[答案]A
His action is always_________with his words
Aconstant
Bcontinuous
Cconsistent
[答案]C
More than 30 people_________the position
Aapplied for
Bapplied to
Capplied in
[答案]A
One dayour dreams will_________reality
Aturn out
Bturn into
Cturn away
[答案]B
The enemy has strengthened their_________position
Aprotective
Bdefensive
Coffensive
[答案]B
We think that Smith should be told about his_________condition as soon as possible


Aphysic
Bphysics
Cphysical
[答案]C
第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译
1Thank you so much for your generous hospitality
A真非常感谢您帮助
B非常喜欢里宜环境
C非常感谢您盛情款
[答案]B
2A true friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
[答案]C
3I don’t know why he is latehe might have had an accident
A知道迟遇事
B知道没迟遇事
C知道迟定遇事
[答案]A
4They are willing to understand their partner’s position first before trying to get understood
A合作方理解愿意理解合作伙伴立场
B合作方理解前愿意先理解合作伙伴立场
C愿意解方立场必须先想明白
[答案]B
5The more familiar interviewing feels to youthe less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
[答案]A
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
The houses we live in are very{1}They keep us from being cold in the winter and hot in the summerIn the winter they keep out of the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summer houses keep the hot sun from usWhen it rainsthey keep us from getting wet

Houses are also places{2}we feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers


{3}their children thereThe children play thereThe family eat and sleep under the same roof

Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stonesSometimes more than one thing is used to make a house

Houses come in different{4}Some houses have only one roomSome houses have more than one roomBig buildings found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are{5}Houses in tropic countries can be lightly builtIn places where it rains much of the timehouses must keep out the water
take care (注意心留心)

1{AexpensiveBimportantChuge}[答案]Bimportant
2{AwhichBthatCwhere}[答案]Cwhere
3{Acare forBcare aboutCtake care}[答案]Acare for
4{AplacesBsizesCnames}[答案]Bsizes
5{AbuildBbuildingCbuilt}[答案]Cbuilt
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers

The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man’s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants

Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world

1Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[答案]B


2According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[答案]A
3The red ants attack the black ants’ home because
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[答案]C
4According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[答案]C
5The main purpose of the passage is to
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
[答案]A
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
GOOD COMMUNICATION SKILLS KEY TO ANY SUCCESS
Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS
1Know what to say
Understand clearly the purpose and intent of your message
2Know how to say
Begin by making eye contactwhich shows confidenceThen pay attention to your body language
3Listen
After you’ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
4Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS
1The better you are able to express yourselfthe better your ability to communicate
2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking



When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1A message must be understoodinterpreted or delivered correctly with communication[答案]F
2When you talk with others you can pay little attention to your body language[答案]F
3The better you are able to understand othersthe better your ability to communicate[答案]F
4Before stating your opinionsyou’d better let the speaker finish his or her talking first[答案]T
5Don’t argue or debate with others if you feel angry or displeased[答案]T

单元测2 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
―___________________
―My name is Helenand I was born in 1980My major was electrical engineering
ATell me your nameplease
BTell me a little bit about yourselfplease
CTell me how old you areplease
[答案]B
―___________________
―I have worked for IBM for 3 years
ADo you like your work in IBM
BWhat is your working experience
CWhy do you decide to leave IBM
[答案]B
―HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it
―___________________
ASureyou canTake it easy
BI’m sorry to hear that
CThat’s all right
[答案]A
―May I ask you why you left the former company
―___________________
ABecause I’m very cooperative and have good teamwork spirit
BBecause I want to change my working environment and seek new challenges
CBecause I have worked for two years with an American Company
[答案]B
―What starting salary do you expect


―___________________
AI’d like to start on Monday next week
BI expect to get a salary increase
CI’d like to start at 5000 a month
[答案]C
Hiring a good employ may cost much money and time________it can win much more for the company in future
Awhat’s more
Bat last
Chowever
[答案]C
_________a company really wants is a candidate_________has the right skills
AWhat…that
BThat…what
CThat…that
[答案]A
Hiring the right employee_________you_________a thousand times over in high employee morale
Apays…off
Btake…off
Cpays…back
[答案]C
I’m writing to_________a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
The candidate should dress in a manner that is appropriate to the position_________he is applying
Afor which
Bwhich
Cthat
[答案]A
These tips may help you avoid_________bad employees for your company
Ato hire
Bhiring
Chire
[答案]B
We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
You also should send a resume_________the employer know more information about you
Alet


Bletting
Cto let
[答案]C
You can try these methods to keep your interview anxiety_________control
Aunder
Bon
Cwith
[答案]A
You must_________the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
[答案]A
第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译
1The old saying practice makes perfect applies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试准备适
C申请面试资格时常常古话熟生巧
[答案]B
2A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格公司团队精神士气会影响
[答案]B
3The more familiar interviewing feels to youthe less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
[答案]A
4Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
[答案]C
5We can’t possibly get the work done by October
A十月份前做完项工作
B十月份前做项工作


C十月份做完项工作
[答案]A
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hope One poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an 85 or 90 might be good enough to get the job

Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview

To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures

1What often influences the stress around interviews according to the passage
AInterview process
BAnxietyprovoking thoughts
CInterviewers’ assumptions
[答案]B
2Does one poor answer in an interview influence a candidate to get a job
AYes
BNo
CNot given
[答案]B
3Can imagining success help a candidate to lower levels of anxiety
AYes
BNo
CNot given
[答案]A
4How can we reduce our stress around interviews
ABreathe deeply
BMeet friends
CHave a big meal
[答案]A
5When should we go to see a doctor according the author
AWhen we lose confidence in an interview
BWhen we find effective measures against anxiety round interview
CWhen we have too much stress around interview
[答案]C
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项


The old saying practice makes perfect applies to interviewing tooConduct practice interviews with a friend or family memberand ask for their feedbackYou can also record or videotape your responses{1}you can review your answers and check your body languagePrepare answers to commonly{2}interview questionsDoing so will help you analyze your background and qualifications for the position

Also prepare a list of questions you want to ask the interviewerRememberyou aren’t{3}trying to get the jobyou are also interviewing the employer to assess{4}this company and the position are a good fit for youThe more you practicethe more selfassured you will feel walking in to the interviewYour answers will feel naturaland interviewers will be impressed by your{5}
1{AsoBwhenCbecause}[答案]Aso
2{AaskBaskingCasked} [答案]Casked
3{AeasilyBsimplyCvery} [答案]Bsimply
4{AwhyBwhenCwhether} [答案]Cwhether
5{AappearanceBconfidenceChope}[答案]Bconfidence
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee

Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description

Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee

Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate

1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
2A company has to spend a lot of money hiring a right employee[答案]F
3An advertisement with a clear target will make all candidates lose courage[答案]F
4Well designed interview questions can help you know more about the candidates[答案]T
5Work experience is one of the primary things for an employer to verify in background checking[答案]T


单元测3 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
―___________________
―Everything is going smoothly
AIs everything terrible
BWhat do you think of everything
CHow is everything going
[答案]C
―___________________
―In totalit should be about 15000 RMB for the threeday training
AHow much have you budgeted for the training
BHow long will the training last
CHow much has the training cost
[答案]A
―___________________
―It might be a good idea to read some simplified books first
AHave the books been sold out
BWhat is about this one
CWhat books would you recommend
[答案]C
―Any suggestions for the project
―___________________
AI need your advice on it
BI advise you to put more hands in this project
CThanks for your suggestions
[答案]B
―Should I leave earlier tomorrow morning
―___________________
AYesit’s better to leave earlier to avoid the morning traffic
BYesyou will
CNoyou shouldn’t
[答案]A
_________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
AAlthough
BEven if
CAs
[答案]C
According to their feedback sheetsthe participants are all_________with the training
Asatisfied
Bsatisfying
Csatisfactory


[答案]A
American young people would rather_________advice from strangers
Aget
Bgetting
Cgot
[答案]A
Anyone who has worked here for over three years is_________for sick pay
Aveteran
Beligible
Csimilar
[答案]B
Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
[答案]A
How many players does________a baseball team
Aconsist of
Bbe responsible for
Cset out
[答案]A
Participants have_________the Productivity Analysis Worksheet
Acompleting
Bbeen completed
Ccompleted
[答案]C
The training is_________positive results on the job they are presently_________
Abrought aboutdoing
Bbringing aboutdoing
Cbringing aboutdone
[答案]B
We need to carry out a proper of the new system
Aspecialist
Btuition
Cevaluation
[答案]C
Write the telephone number down you forget
Aon case
Bin case
Cunder case
[答案]B
第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译


1By the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
[答案]C
2We can’t possibly get the work done by October
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
[答案]A
3When you start a jobyou must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
[答案]A
4Will you be involved in opening the new office
A会加入新办公室？
B会参开设新办公室工作？
C会卷入新办公室工作中？
[答案]B
5They have disagreement on the plan of celebrating the founding of the community
A公司成立资金意见
B庆祝公司成立方案异议
C庆祝公司成立方案争吵
[答案]B
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents

Elaine has accepted a job with PPHCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll do or say when she meets them

Mark has a degree similar to Elaine’sand has just been hired by Goose neckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue



Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you’re going to do

1What are PPHC and Goose neck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
2Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
3Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn’t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
4How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
5What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine’s and Mark’s work experience
[答案]A
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Want to keep your staff motivated about learning new concepts The quality and variety of the employee training you provide are keys for motivationReasons to{1}employee training are manyfrom newhire operational training to introducing a new concept to a work group to installing a new computer system



{2}your reason for conducting an employee training sessionit’s critical to develop the employee training within the framework of a comprehensiveongoing and consistent programThis employee training program is essential to keep your staff motivated about learning new concepts and{3}keep your department profitable

A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills{4}to perform job functionsA new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structureAnother aspect of a comprehensive employee training program is continuing{5}educationThis is an important function in order to keep all staff members current about policiesproceduresand the technology

1{AofferBcompleteCtake}[答案]Aoffer
2{AWhereverBHoweverCWhatever}[答案]CWhatever
3{AultimateBultimatelyCultimation}[答案]Bultimately
4{AneedBneededCneeding}[答案]Bneeded
5{AcontinueBcontinuedCcontinuing}[答案]Ccontinuing
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom

Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long

As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance

1Cross training is training an employee to do a different job in a different company[答案]F
2Cross training is beneficial not only for managers but also for employees[答案]T
3Cross training can apply to almost any position and almost any industry[答案]T
4Not all employees are suitable to be cross trained[答案]T
5You can decide which employees to be cross trained according to their age[答案]F


单元测4 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
―___________________
―It will be held on the 3rd floor of Shakirat on Hotel
AWhen will you give a speech
BDo your speech still go on
CWhat is the address of your speech
[答案]C
―How do you think of the theme of our event
―___________________
AIt’s pretty good
BI feel so sorry about that
CI’d like to have some tea
[答案]A
―Let’s make plan first for our eventsshall we
―___________________
AYeswe do
BOKlet’s do it
CI’d like to
[答案]B
―What kind of event are you going to plan
―___________________
AI am a student
BA birthday party for my brother
CI really love it
[答案]B
―Your plan is perfect and I believe that it will be a great success
―___________________
AYesit is
BThank you very much
CI don’t think so
[答案]B
_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
[答案]B
Are you familiar______the sayingit’s not what you knowbut who you know In event planningnetworking is key
Awith
Bto
Cin


[答案]A
At the end of the dayyou want all attendees______your event to remember this key message that you’ve spent a long time reinforcing
Aleave
Bto leave
Cleaving
[答案]C
He keeps on his focus on_________money
Amake
Bmade
Cmaking
[答案]C
Let’s_________our plan
Astart
Bstarted
Cstarting
[答案]A
The success of our event is_________to the sponsor
Arelated
Bbased
Cintended
[答案]A
They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
[答案]A
This involves_________the highlevel reasoning behind your intentions for the event
Aidentify
Bidentified
Cidentifying
[答案]C
We should keep in mind_________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
Your longterm success in event planning will be based_________the experience you had
Ato
Bon
Cof
[答案]B


第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译
1Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detail
A周年庆典体育赛事者退休会少时间活动成功细节
B周年庆典体育赛事者退休会少时间活动必须十分详细
C周年庆典体育赛事者退休会已付出少时间组织活动详细
[答案]A
2They have disagreement on the plan of celebrating the founding of the community
A公司成立资金意见
B庆祝公司成立方案异议
C庆祝公司成立方案争吵
[答案]B
3You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
A希参加者离场会记花长时间强调关键信息
B希离开会记传达信息义正式长时间断加强提高
C想参加活动时记花久强调关键信息
[答案]A
4This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
[答案]C
5I think what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Successful and memorable events don’t just happenOrganizing and holding an event takes planningWhether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the details



There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc

Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things

Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it

Do not clashCheck the calendarDon’t clash with holidays or popular vacation times

Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work

1Which of the following statement is NOT true according to the passage
ATo know your target audience first helps you plan your event better
BTo check the calendar carefully will avoid time conflict
CKnow the limitation means you should know the audience’s limitation
[答案]C
2Which is not the factor of holding a successful event
AA clear purpose
BA list of details
CA invitation
[答案]C
3According to the passagewhat is the key factor to make your event successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
4What is the best title for this passage
ADetails the key to the success of an event
BSuccessful and memorable events don’t just happen
CHow to plan successful events
[答案]C
5What is the purpose of making list of details
AMake sure not overlook things
BTo follow decisions
CTo have a clear purpose
[答案]A


★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Successful events don’t just happen they’re the result of{1}The{2}the eventthe bigger the planJust because Christian events are usually run by volunteers doesn’t mean you can get away with less planningThe more effort you put in beforehandthe more successful your event will beHere are the key issues you need to think about when planning your event

1Choose an event people want to come toYou don’t want people coming to your event just because they’re supporting their churchYou want them to come because they want to be therebecause the event is so compelling they can’t afford to{3}it{4}it’s a concert or teaching eventa visiting speaker or a drama productionmake sure the content will{5}the people you expect to be there

1{AplanBplanningCplanned}[答案]Bplanning
2{AbiggeBbigClarge}[答案]Abigge
3{ApassBforgetCmiss}[答案]Cmiss
4{AwhatBweatherCWhether}[答案]CWhether
5{Ashow toBappeal toCappear to}[答案]Bappeal to
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER

STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more

STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company

STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet

STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them



STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry

1You can plan a success event if you have experience[答案]F
2You will move into a position with some responsibility only through volunteering[答案]F
3Networking is the key to event planning[答案]T
4Create an event album means taking photos in the event[答案]F
5You can become a certified event planner as well when you gain valuable event planning experience[答案]T
单元测5 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
_________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
ACompared to
BComparing
CCompare
[答案]A
―___________________
―Twice a week
AHow often do you use our company’s product
BWhen did you buy our products
CWhat did you buy in our company
[答案]A
―Our company is doing a customer service questionnaireMay I take you a moment
―___________________
AIt doesn’t matter
BBy all means
CI have no idea
[答案]B
―Thank you very much for answering our questionsIt really helps our market research a lot
―___________________
AI am sorry to hear that
BIt’s my pleasure
CI don’t think so
[答案]B
―What’s your view on our questionnaire


―___________________
AI’d like to go there
BWith my pleasure
CFirst of allWe’d better change our question order
[答案]C
―Would you mind filling the questionnaire for me
―___________________
ANo problemJust give me your questionnaire
BSorryI can’t go there
CI really appreciate that
[答案]A
Customers_________refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
CWho
[答案]C
I’d like to_________that the staff member who served me didn’t really seem to know what he was doing
Apoint out
Bpoint at
Cpoint in
[答案]A
Our company will_________the customers’ suggestions
Arespond
Bresponding to
Crespond to
[答案]C
Questionnaires are easy to_________
Aanalyzed
Banalyze
Cbe analyzed
[答案]B
Questionnaires are not suitable_________some people
Ain
Bfor
Cwith
[答案]B
The Jiahe Community Service Center is about to_________service for residents
Aprovided
Bprovide
Cproviding
[答案]B
The quality of questionnaire will_________how much information we know from our customers
Aeffect


Baffect
Caffections
[答案]B
Where are you used to_________vegetables
Abuy
Bbought
Cbuying
[答案]C
You need to_________those questionnaire papers for your company
Ahand out
Bhand in
Chand on
[答案]A
第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译
1In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
[答案]A
2A new food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
3I think what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
4In contrast to other countriesthe US has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学入学考试
C相较国家美国学没考试
[答案]B
5On the last day of the old yearthere is a family dinner
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐


[答案]B
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time

KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind

TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read

PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines

WHITE SPACEEnsure that there is space between questions and sections and don’t make margins too small

KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire

MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions

USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire

In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions

1The questionnaire contains following elements except
ATest
BParagraph
CAddress
[答案]C
2In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones


CLeave enough space between questions and sections
[答案]C
3You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[答案]A
4What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[答案]B
5Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
[答案]B
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
The qualities of a good questionnaire
It should be noted that one does not start by{1}questionsFirstlywe have to decide’ what are the things one needs to know from the respondent in order to meet the survey’s objectives{2}we should decide the target respondentsAt the outsetthe researcher must define the population about which heshe wishes to generalise from the sample data to be collectedThirdlywe have to decide the question contentsopening questions should be general and easy to answer so that the respondents have the patience to finish nextand then we can offer some specific questions{3}get more data from the respondents{4}we couldn’t ignore the physical appearance of our questionnairesIf our questionnaires look like a messPeople would not be willing to {5}us answer our questions
1{AwritingBwriteCwrote}[答案]Awriting
2{ASecondlyBSecondCNext}[答案]ASecondly
3{AIn order thatBIn orderCIn order to}[答案]CIn order to
4{AIn the wordBIn a wordCIn word}[答案]BIn a word
5{AhelpBhelpingCHelpful}[答案]Ahelp
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
QUESTIONNAIRESADVANTAGES &DISADVANTAGES
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages

ADVANTAGES OF QUESTIONNAIRES


Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents

DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems

1The advantages of questionnaire are more than disadvantages[答案]T
2Questionnaire is the cheapest way for collecting data from respondents[答案]F
3Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
4Questionnaire is suitable for everyone[答案]F
5The respondent is usually the same person you sent the questionnaire to[答案]T
单元测6 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
―Can you stay here longer
―_________but I have to be back tomorrow
AI’d love to
BNo thank you
CI’m afraid not
[答案]A
―Did the medicine make you feel better
―NoThe more__________________I feel
Amedicine I takeand the worse
Bmedicine I takethe worse
CI take medicineworse
[答案]B
―How do you like living in Beijing
―___________________
AIt’s different from living in America
BI have no idea
CI love itBeijing is such a beautiful city
[答案]C


―I am sorryNow what were we talking about
―___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
[答案]C
―This jacket is so good_________
―It’s 200 yuanI can give you special 20 discount on it
AIs it expensive
BHow much is it
CWhat color is it
[答案]B
―What do you think of your mother’s advice
―___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
[答案]A
Her article is_________in her class
Abetter
Bwell
Cthe best
[答案]C
I didn’t do_________last week
Anothing
Bsomething
Canything
[答案]C
I have coffee_________breakfast time
Aat
Bin
Con
[答案]A
I like cooking for my friends in_________free time
Ame
Bmy
Cmine
[答案]B
I would rather_________two weeks earlier
Ayou should come here
Byou came here
Cyou had come here
[答案]C
Look_________
AHere are the bus comes
BHere comes the bus


CThe bus here come
[答案]B
The music_________like the singing of a bird
Ahears
Blistens
Csounds
[答案]C
They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
[答案]B
You’d better have your hair_________before going to your friend’s wedding
Acutting
Bcut
Cto cut
[答案]B
第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译
1A man and his wife had a small restaurant near a station
A男妻子车站饭馆里吃饭
B男妻子车站饭馆
C男妻子车站方开家饭馆
[答案]C
2On the last day of the old year there is a family dinner
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
[答案]B
3A few minutes later the doctor came out of his room for the third time
A分钟医生第三次房间走出
B医生迟分钟终房间走出第三名
C分钟医生房间第三次
[答案]A
4You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
[答案]B
5Having patience with your customers and with yourself will go a long way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持


B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
[答案]B
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Everyone wants to healthy and happyWhen illness does comethe whole family is{1}Many adjustments(调整)have to be made{2}the family routine(日常工作)needn’t be disturbed completelyOften it can be rearranged with home duties simplified to save time and energy thus reducing{3}on the family
The reasonable responsibility for giving nursing care is usually{4}by one personfrequently the mother{5}in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs
1{AinterferedBaffectedCsuffered}[答案]Baffected
2{AifBandCbut}[答案]Cbut
3{AstrainBtroubleCworry}[答案]Astrain
4{AconsumedBobtainCassumed}[答案]Cassumed
5{AconsequentlyBmoreoverChowever}[答案]Aconsequently
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt’s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn’t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound

1Mary’s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[答案]C
2Mary began to need a better violin when she was about_________
A10
B11
C12
[答案]B
3The man at the concert told Mary’s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher


[答案]A
4Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[答案]B
5Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
[答案]B
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Xiao yan
I thought you’d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank

I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David

1David had a meeting with the designers yesterday[答案]F
2David had made the icons larger[答案]F
3The speed of access has been made quicker[答案]F
4David is going to make a presentation in Paris[答案]T
5David would like some help from Xiaoyan[答案]T
单元测7 试题答案
说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
―___________________
―Neither do ILook at our communityit is such a mess
AOur service center don’t offer much help for us


BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
[答案]B
―___________________
―That’s great
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
[答案]C
―CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
―Waiter___________________
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
[答案]A
―Hellois that service center The elevator of our apartment doesn’t work
―___________________
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COKI see
[答案]B
―Why do you look unhappyWhat’s the matter
―___________________
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
[答案]C
I don’t know_________I just arrived here two minutes ago
Awhat’s going on
Bhow is going on
Cwho is going on
[答案]A
It is only by agreeing with their view point and_____that you will resolve the situation and send the customer away happy
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
[答案]A
Our workers have been checking the heating system since you called usI_____you it will perform well soon
Aargue
Baffect
Cassure
[答案]C


The heating system of our apartment broke down so I made a_____call to the community service center
Adiscussion
Bcomplaint
Cpraise
[答案]B
The more information you can get_________in your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
[答案]C
They_________since last nightThey are about to finish the work
Aare cleaning the system
Bhave been cleaning the system
Chad cleaned the system
[答案]B
They promised_________the car for us
Arepairing
Brepaired
Cto repaired
[答案]C
We_________it very much that you’ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
[答案]B
We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
第二题：完形填空(4道机题抽中1道)
★翻译ABC三选项中选出英文适合中文翻译
1Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
A焦点组顾客代表工作需求喜提供顾客
B焦点组顾客代表工作顾客提供需求喜


C焦点组顾客代表工作提供需求喜
[答案]C
2Angry customers tend to aim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
[答案]A
3You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
[答案]A
4Having patience with your customers and with yourself will go a long way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
[答案]B
5To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers

Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy

Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken

Show that you careUse every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour



Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go a long way in winning over hostile customers

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career

1At whom do angry customers tend to aim their dissatisfaction and complaints
Astaff members
Bcompany managers
Cthose who accompany them
[答案]A
2When a customer shouts rudely at youyou should_________
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
3The underlined sentence Use your ears more than your mouth means_________
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
4When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBe amused
[答案]C
5Which of the following statements is true according to the passage
AWhen the customers complain you needn’t listen carefully
BYou needn’t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Imagine this situationyou have bought a faulty item from a shop and you take{1}back to complainYou go directly to the shop assistant and tell them your problemThey say they cannot help you{2}makes you angrierto the point perhaps where you start insulting the poor shop assistantRESULTThis will do you no{3}like getting any compensationor even a refundIf you go directly to the first person you see within the organization you are complaining aboutyou may be wasting your time{4}they may be powerless to take any action or provide you{5}a solutionSo the important lesson to be learnt is to make sure firstly that you are speaking to the relevant personthe one who has the authority to make decisions



1{Athem Bit Chim}[答案]Bit
2{Awhich Bit Cthat}[答案]Awhich
3{Acomments Binterests Cfavours}[答案]Cfavours
4{Aas Bif Cwhen}[答案]Aas
5{Ato Bwith Cfor}[答案]Bwith
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business

1Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different

2Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways for getting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated

3Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences

4Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well

5Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care

You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight

1Hotel customers and hotel staff think the same about breakfast[答案]F
2A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
3It’s not necessary to know about the customers’ needs and preferences[答案]F
4Questionnaires are useful in getting feedback from customers[答案]T
5Frontline staff have nothing to do with improving customer service[答案]F
单元测8 试题答案


说明：测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题：选择题(试题机抽面试题中5道)
_____ the fogwe should have reached the annual meeting site on time
ABecause of
BIn spite of
CBut for
[答案]C
―___________________
―It costs us ten thousand dollars
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
[答案]C
―___________________
―It will take at least two weeks
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
[答案]A
―Good morningSunshine Community Center May I help you
―___________________
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
―How did your talk with the community resident go
―_________He seemed to accept my explanationbut he didn’t sign his name here
APerfect
BI’m not sure
CThat’s right
[答案]B
―Would you mind answering some questions about your annual report
―___________________
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
[答案]C
I’m confident in these as long as we___the needs of the community residents and improve our service quality
Akeep an eye on
Bkeep an eye at
Ckeep eyes on
[答案]A


If I_____youI______more attention to the independent auditors’ report and financial statements in the annual report
Awas shall pay
Bam will pay
Cwere would pay
[答案]C
People_________find useful information from the annual report
Ahad to
Bdared
Ccould
[答案]C
The investor should be aware of the limitations of the financial statement analysis____the annual report
Abased on
Bbasing on
Cbase on
[答案]A
The new year is just_________
Ain corner
Baround the corner
Coutside the corner
[答案]B
Under no circumstance_________to tell lies to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
Dwill the companies allow
[答案]B
We have to_________our annual work report to the manager next week
Ahand in
Bhand out
Chands up
[答案]A
When reading the annual reportwe should look out_____the areas where the company did not comply with the regulations
Aat
Bfor
Con
[答案]B
When stating problemswe can make a_________with those from last year
Acomparing
Bcompare
Ccomparison
[答案]C
第二题：完形填空(4道机题抽中1道)


★翻译ABC三选项中选出英文适合中文翻译
1In general we’ve made some progress this year in improving community services
A总说年已改善社区服务方面取进展
B般情况年改善社区服务方面取进展
C总说年提高社区服务质量方面取进展
[答案]A
2As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention
A般说重心放讲解容成吸引观众注意力方式
B般规集中礼物容吸引观众注意力更
C般言重点放讲解容吸引观众注意
[答案]C
3We should present data in tables or charts so that the report may not be boring with facts alone
A应该表格图表呈现数便报告仅事实枯燥乏味
B应该表格图表表示数报告会仅事实枯燥乏味
C应该表格图表呈现数便报告厌烦仅事实
[答案]A
4To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
5A true friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
[答案]C
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
An annual report provides{1}information about an organizationPeople read annual reports in different waysSome even{2}to start at the back and work their way to the beginningIt makes{3}difference how you read them as long as you get the essential points of the business and its financial condition

Howeverthere is a good way to solve these reports that is{4}most efficient and most effectiveYou can’t possibly go any further in your research{5}knowing what the company does How can you insure that you have understood the reportJust ask yourself if you understand what the company does and who its customers are

1{Auseful Buseless Cusefulness}[答案]Auseful


2{Aprefer Bwill Chave}[答案]Aprefer
3{Abig Beach Cno}[答案]Cno
4{Aat Bboth Ceither}[答案]Bboth
5{Awith Bwithout Cin order to}[答案]Bwithout
★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed

DEFINING YOUR ACCOMPLISHMENTSWhat difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments

LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc

ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources

A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it

1Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[答案]B
2Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[答案]B
3What does the underlined phrase Less is more mean
AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite
BThe fewer the better
CThe more the better
[答案]A


4Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[答案]C
5How many steps should you take to make your report impressive
AFive
BThree
CFour
[答案]C
★阅读理解阅读面短文根文章容进行判断正确写T错误写F
An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
● CHAIRMAN’S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement

1An annual report of a company provides some information about its business performance for certain people[答案]T
2People can know everything of the company from the annual report[答案]F
3An annual report usually includes chairman’s letterfinancial statements and operation analysis[答案]T
4A chairman’s letter should include the strategic direction moving forward[答案]T
5This passage is mainly about the main parts of an annual report[答案]T



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