国开电专科理英语2机考真题(第四套)
第题交际语(单选题)(题2分10分)
15题选择正确语句完成列话
1Iam worrying about the coming examI am afraid I can＇t pass this exam
___________________
ACheer up
BThat＇s right
CDon＇t mention it
[答案]A
2I am sorryNow what were we talking about
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
[答案]C
3MumI＇m going to school nowSee you
_________Mary
AHere we go
BWait a moment
CHave a nice day
[答案]C
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThankyouverymuch
[答案]C
5Let＇s play volleyball
__________Let＇s play soccer
AThat＇s interesting
BGood idea
CThat sounds boring
[答案]C
第二题词汇结构(单选题)(题2分计30分)
620题阅读面句子ABC三选项中选出填入空白处正确选项
6Under no circumstance_________to tell liesto the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
7HiKateyou look tiredWhat＇s the matter
I_________well last night
Adidn’t sleep
Bhaven＇t slept
Cdon＇t sleep
[答案]A
8_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
[答案]B
9Was it last summer_________you and your friends went to Moscow
Awhen
Bthat
Cwhich
[答案]A
10There are_________soccerfans in the world
Athree millions
Bmillions of
Cmillion of
[答案]B
11We will prepare a notice_________everyone before they have the exam in our center
Afor
Bon
Cwith
[答案]A
12At the end of the dayyou want all the participants_________this keymessage
Aremember
Bremembering
Cto remember
[答案]B
13You＇d better have your hair_________before going to your friend＇s wedding
Acutting
Bcut
Cto cut
[答案]B
14We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
[答案]B
15Mark_________two days going on family visits with experienced staffmembers
Aspends
Btakes
Ccosts
[答案]A
16The teacher told his students that the sun_________light
Agive off
Bsend off
Cgive up
[答案]A
17Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
[答案]A
18I think the 15th anniversary_________a special celebration
Areserves
Bdeserves
Cserves
[答案]A
19You need to_________those questionnaire papers for your company
Ahandout
Bhand in
Chand on
[答案]A
20We shall have an opportunity to exchange_________tomorrow
Asights
Bmeanings
Cviews
[答案]C
第三题阅读理解(选择题)(题4分20分)
21题阅读列短文ABC三选项中选出正确答案
Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing you should know is your target audienceFrom thisall the other decisions will fall into place in terms of formatcontentpriceslocationetc
Make a list of detailsWhen you hold an eventyou need to
consider everythingfrom program contentlightingfood serving transportation to parking and safetyMaking a list will ensure you don＇t overlook things
Have a clear purposeWhen you plan an eventyou should clearly define its purpose so that all other decisions support it
Don＇t clashCheck the calendarDon＇t clash with holidays orpopular vacation times
Know your limitationsYou should be aware of your limits in terms of budget or timeIf you decide to hold an event in a week＇s timeplan for a simpleroutine affair If its a big event prepare several months aheadIf the budget is small you may have to do alot of doityourself work
211单选题Why does the writer say successful and memorable events don’tjust happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[答案]B
212单选题According to the passagewhat is the key factor to make yourevent successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
213单选题Which of the following statement is NOT true according to thepassage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[答案]C
214单选题What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[答案]C
215单选题What＇s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
[答案]C
第四题阅读理解(判断题)(题4分20分)
22题请根短文容判断出语句否正确正确写T错误写F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
221判断题Hotel customers and hotel staff think the same about breakfast[答案]F
222判断题A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
223判断题It＇s not necessary to know about the customers’needs and preferences[答案]F
224判断题Questionnaires are useful in getting feedback from customers[答案]T
225判断题Frontline staff have nothing to do with improving customer service[答案]F
第五题翻译题(单选题)(题4分计20分)
23To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
24This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
[答案]C
25You cansee many interesting things on your way
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
[答案]B
26You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
[答案]A
27A new food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
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第题交际语(单选题)(题2分10分)
15题选择正确语句完成列话
1Iam worrying about the coming examI am afraid I can＇t pass this exam
___________________
ACheer up
BThat＇s right
CDon＇t mention it
[答案]A
2I am sorryNow what were we talking about
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
[答案]C
3MumI＇m going to school nowSee you
_________Mary
AHere we go
BWait a moment
CHave a nice day
[答案]C
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThankyouverymuch
[答案]C
5Let＇s play volleyball
__________Let＇s play soccer
AThat＇s interesting
BGood idea
CThat sounds boring
[答案]C
第二题词汇结构(单选题)(题2分计30分)
620题阅读面句子ABC三选项中选出填入空白处正确选项
6Under no circumstance_________to tell liesto the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
7HiKateyou look tiredWhat＇s the matter
I_________well last night
Adidn’t sleep
Bhaven＇t slept
Cdon＇t sleep
[答案]A
8_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
[答案]B
9Was it last summer_________you and your friends went to Moscow
Awhen
Bthat
Cwhich
[答案]A
10There are_________soccerfans in the world
Athree millions
Bmillions of
Cmillion of
[答案]B
11We will prepare a notice_________everyone before they have the exam in our center
Afor
Bon
Cwith
[答案]A
12At the end of the dayyou want all the participants_________this keymessage
Aremember
Bremembering
Cto remember
[答案]B
13You＇d better have your hair_________before going to your friend＇s wedding
Acutting
Bcut
Cto cut
[答案]B
14We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
[答案]B
15Mark_________two days going on family visits with experienced staffmembers
Aspends
Btakes
Ccosts
[答案]A
16The teacher told his students that the sun_________light
Agive off
Bsend off
Cgive up
[答案]A
17Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
[答案]A
18I think the 15th anniversary_________a special celebration
Areserves
Bdeserves
Cserves
[答案]A
19You need to_________those questionnaire papers for your company
Ahandout
Bhand in
Chand on
[答案]A
20We shall have an opportunity to exchange_________tomorrow
Asights
Bmeanings
Cviews
[答案]C
第三题阅读理解(选择题)(题4分20分)
21题阅读列短文ABC三选项中选出正确答案
Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing you should know is your target audienceFrom thisall the other decisions will fall into place in terms of formatcontentpriceslocationetc
Make a list of detailsWhen you hold an eventyou need to
consider everythingfrom program contentlightingfood serving transportation to parking and safetyMaking a list will ensure you don＇t overlook things
Have a clear purposeWhen you plan an eventyou should clearly define its purpose so that all other decisions support it
Don＇t clashCheck the calendarDon＇t clash with holidays orpopular vacation times
Know your limitationsYou should be aware of your limits in terms of budget or timeIf you decide to hold an event in a week＇s timeplan for a simpleroutine affair If its a big event prepare several months aheadIf the budget is small you may have to do alot of doityourself work
211单选题Why does the writer say successful and memorable events don’tjust happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[答案]B
212单选题According to the passagewhat is the key factor to make yourevent successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
213单选题Which of the following statement is NOT true according to thepassage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[答案]C
214单选题What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[答案]C
215单选题What＇s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
[答案]C
第四题阅读理解(判断题)(题4分20分)
22题请根短文容判断出语句否正确正确写T错误写F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
221判断题Hotel customers and hotel staff think the same about breakfast[答案]F
222判断题A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
223判断题It＇s not necessary to know about the customers’needs and preferences[答案]F
224判断题Questionnaires are useful in getting feedback from customers[答案]T
225判断题Frontline staff have nothing to do with improving customer service[答案]F
第五题翻译题(单选题)(题4分计20分)
23To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
24This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
[答案]C
25You cansee many interesting things on your way
A见许趣东西回家路
B路见许趣事情
C见许玩东西车
[答案]B
26You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
[答案]A
27A new food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
