SHERATON SHENYANG LIDO HOTEL
沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Hotel Inspection
务： 店参观
Code序号： OHSMRMD104
Objectives：At the end of this session each trainee will be able to provide sales
Associates with guide line in conducting inspection of hotel
目： 课程结束学员提供酒店参观指导方针
Standard： Sales associates will conduct inspection of hotel facilities to inhouse
guests prospective clients and other individuals with a predetermined
objective
标准： 销售部员工客展示酒店服务设施潜生意客户根
具体求参观
Resources： LCD Whiteboardflipchart
培训器材： LCD白板翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
And Ice Break
介绍破僵局
Lecture
讲解
Explanation and demonstration
解释展示
Question
提问
Ask question what shall we do when the client wants to see our hotel
提问： 客酒店想酒店应该做什？
The course should divided in two parts
堂课分两部分：
What is hotel inspection 什店参观？
How to conduct hotel inspection 进行店参观？
First hotel inspection definition will be showing with LCD LCD 展示店参观概念
Second explain the S&P item by item ( LCD)
逐条解释标准程序
Note Hotel inspection is very very important conduct for client and our business
强调店参观客酒店生意非常非常重
Ask trainees why is it so important
All the answers will be written on flipchart 1 and correct
10 minutes
15 minutes
20 minutes
5 minutes
Role Play
角色扮演
Summary
总结
提问学员什店参观重？
答案写白板然选择正确
Answers
present our facilities and service 展示酒店设施服务
increase potential business 增加潜生意
brand positioning 品牌定位
Competition 竞争力
keep interview with our clients 保持客见面机会
keep good relationship with our clients
客户保持良合作关系
Ask two trainees to perform hotel inspection and let others to critique before hotel inspection inform Security (Divided two group to do it)
两名学员表演店参观评估 事先通知保安
部( 分两组进行组名组长)
After critique the trainer will show what is hotel inspection standard (Flip chart 2)
评估训导师学员展示标准酒店参观
Note
强调：
1 Sales associates will go through the entire route planned for inspection at least one hour prior to guest’s arrival
销售部员工少客达时前计划预览店
参观路线
2 Consideration is to be exercised in regards to availability of guest rooms peak time and meal periods in F & B outlets peak hours of recreational facilities anticipated traffic flow in the hotel etc
时考虑酒店客房利情况营业高峰餐时
间娱乐场营业高峰预计交通情况等
3 After hotel inspections we must be send hotel sales kites
or hotel brochure to clients
强调：店参观必须客酒店宣传材料
Review all key points ( listed in Flip Chart )
回顾翻转展示板点
20 minutes
10 minutes
5 minutes
Total 75 minutes
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沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Hotel Inspection
务： 店参观
Code序号： OHSMRMD104
Objectives：At the end of this session each trainee will be able to provide sales
Associates with guide line in conducting inspection of hotel
目： 课程结束学员提供酒店参观指导方针
Standard： Sales associates will conduct inspection of hotel facilities to inhouse
guests prospective clients and other individuals with a predetermined
objective
标准： 销售部员工客展示酒店服务设施潜生意客户根
具体求参观
Resources： LCD Whiteboardflipchart
培训器材： LCD白板翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
And Ice Break
介绍破僵局
Lecture
讲解
Explanation and demonstration
解释展示
Question
提问
Ask question what shall we do when the client wants to see our hotel
提问： 客酒店想酒店应该做什？
The course should divided in two parts
堂课分两部分：
What is hotel inspection 什店参观？
How to conduct hotel inspection 进行店参观？
First hotel inspection definition will be showing with LCD LCD 展示店参观概念
Second explain the S&P item by item ( LCD)
逐条解释标准程序
Note Hotel inspection is very very important conduct for client and our business
强调店参观客酒店生意非常非常重
Ask trainees why is it so important
All the answers will be written on flipchart 1 and correct
10 minutes
15 minutes
20 minutes
5 minutes
Role Play
角色扮演
Summary
总结
提问学员什店参观重？
答案写白板然选择正确
Answers
present our facilities and service 展示酒店设施服务
increase potential business 增加潜生意
brand positioning 品牌定位
Competition 竞争力
keep interview with our clients 保持客见面机会
keep good relationship with our clients
客户保持良合作关系
Ask two trainees to perform hotel inspection and let others to critique before hotel inspection inform Security (Divided two group to do it)
两名学员表演店参观评估 事先通知保安
部( 分两组进行组名组长)
After critique the trainer will show what is hotel inspection standard (Flip chart 2)
评估训导师学员展示标准酒店参观
Note
强调：
1 Sales associates will go through the entire route planned for inspection at least one hour prior to guest’s arrival
销售部员工少客达时前计划预览店
参观路线
2 Consideration is to be exercised in regards to availability of guest rooms peak time and meal periods in F & B outlets peak hours of recreational facilities anticipated traffic flow in the hotel etc
时考虑酒店客房利情况营业高峰餐时
间娱乐场营业高峰预计交通情况等
3 After hotel inspections we must be send hotel sales kites
or hotel brochure to clients
强调：店参观必须客酒店宣传材料
Review all key points ( listed in Flip Chart )
回顾翻转展示板点
20 minutes
10 minutes
5 minutes
Total 75 minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
