THE ST REGIS SHANGHAI
海瑞吉红塔酒店
培训活动纲
Task Checking Availability
务 查卖房
Code序号 RMRESD020
Objectives At the end of this session Reservations Sales Agent will be understanding how to accepting room reservations according to inventory availability
目 课程结束时候预订部销售文员应懂酒店卖房情况销售房间
Standard ：
1 Reservation Sales associates will accept room bookings subject to verification of room inventory and availability status
2 Reservation Sales associates will accurately check the availability for the room type and period of stay requested by the inquirer When number of rooms or specific room types requested are not available the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking
标准
1 预订部销售文员应查酒店卖房客确认预订
2 预订部销售文员应客求房间类型入住日期查否类型房间客求房型已没时基卖房客推荐选择想办法促销房间
Resources Flip Chart Handout and telephone Computer with Oprea terminal
培训器材 白板白板纸培训资料Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show WIFM (Objectives)
显示课程目
Prologue As a Reservations Sales Agent we receive reservation everyday why we should check availability before we confirm the rate to the guests
开场白： 作名预订部销售文员天接预订什察卖房重呢？
So the objectives of this session
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
容
Buzz Group
组讨
Lecture & Explanation
教学式讲解
Demonstration
展示
Practice
is …(Refer to Objectives of this TAO)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容
· The procedure of checking availability
察卖房程序
Divided trainees into two groups to discuss the procedure of checking availability
组学员分成两组讨：察卖房程序
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
2 Minutes
15 Minutes
3 Minutes
10 Minutes
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
练
Critique
评估
Summary
总结
Demonstrate how to check availability using Oprea Show each step After demonstration Refer back to flipchart and review discuss each step
Oprea 展示察卖房讲解步骤作展示回顾白板纸容讨步骤
Each trainee practices
学员练Oprea察卖房
According the procedure
程序
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
Total 40 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· What information we should ask before checking availability
察卖房时应掌握信息
· How to handle special situation for not available room type
需房型没时样处理种情形
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
海瑞吉红塔酒店
培训活动纲
Task Checking Availability
务 查卖房
Code序号 RMRESD020
Objectives At the end of this session Reservations Sales Agent will be understanding how to accepting room reservations according to inventory availability
目 课程结束时候预订部销售文员应懂酒店卖房情况销售房间
Standard ：
1 Reservation Sales associates will accept room bookings subject to verification of room inventory and availability status
2 Reservation Sales associates will accurately check the availability for the room type and period of stay requested by the inquirer When number of rooms or specific room types requested are not available the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking
标准
1 预订部销售文员应查酒店卖房客确认预订
2 预订部销售文员应客求房间类型入住日期查否类型房间客求房型已没时基卖房客推荐选择想办法促销房间
Resources Flip Chart Handout and telephone Computer with Oprea terminal
培训器材 白板白板纸培训资料Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show WIFM (Objectives)
显示课程目
Prologue As a Reservations Sales Agent we receive reservation everyday why we should check availability before we confirm the rate to the guests
开场白： 作名预订部销售文员天接预订什察卖房重呢？
So the objectives of this session
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
容
Buzz Group
组讨
Lecture & Explanation
教学式讲解
Demonstration
展示
Practice
is …(Refer to Objectives of this TAO)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容
· The procedure of checking availability
察卖房程序
Divided trainees into two groups to discuss the procedure of checking availability
组学员分成两组讨：察卖房程序
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
2 Minutes
15 Minutes
3 Minutes
10 Minutes
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
练
Critique
评估
Summary
总结
Demonstrate how to check availability using Oprea Show each step After demonstration Refer back to flipchart and review discuss each step
Oprea 展示察卖房讲解步骤作展示回顾白板纸容讨步骤
Each trainee practices
学员练Oprea察卖房
According the procedure
程序
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
Total 40 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· What information we should ask before checking availability
察卖房时应掌握信息
· How to handle special situation for not available room type
需房型没时样处理种情形
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
