SHERATON SHENYANG LIDO HOTEL
沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Government Guest Handling
务 政府客接
Code 序号： OHSMRMD102
Objectives At the end of this session each trainee will be able to ensure that
Government events be smooth and successful and obtain more support
From government
目 课程结束学员够成功利接政府活动政府部
门继续支持
Standard The sales associate and guest service manager will meet and greet every
client booked through government upon arrival The key person or important
persons can contact every department directlyone stop service
Depending on the situation the sales associate with the Director of Sales &
Marketing or with Excom member will meet and greet the guest on arrival
The sales associate will make personal or telephone contact with the guest
during the event The sales associate will see the guest off upon departure
标准： 销售部员工宾客服务理起迎接政府客 重客直接
部门沟通情况销售部员工市场销售总监起行
政委员会成员起迎接客销售部员工活动进行中电话亲
拜访客 销售部员工客离店时客道
Resources： White Board LCD Flipchart
培训器材： 白板LCD翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Question
提问
Selfintroduction
介绍
Does anyone what kind of clients is our guest
谁知道酒店客类型分种？
Guest type 客类型
a) Commercial guest 商务客
b) Travel agency group 旅行社团队
c) Meeting & Conference 会议团体
d) Government 政府客
e) Walk in guest 散客
(Use LCD provide different kind of person style respectively explain)
3 minutes
5 minutes
Lecture
And explanation
Procedure instruction
讲解展示程序
Buzz Group
集体讨
Lecture
讲解
Lecture
讲解
Summary
总结
运LCD 提供类型客样
What is the government property？
政府客特点？
How can we handling the guest from government
接政府客？
Handling step will be written on the flipchart 1
接步骤写翻转展示板
Emphasize special problem handling
特殊强调特殊问题处理
Divided trainees into several group to do discussion then critique after discussion
学员分成组讨然评估
what is the different between the commercial guest and government
商务客政府客区？
Note
All the guest from government are very important persons need every department support Sometime the mayor will be attend the event
强调： 政府客非常重需部门支持配合市长时出席活动
Question 提问
How will we handle the big group of government
接政府团体？
Mentioned key point about this question
问题提供点
1 if the event is 50 pax above prepare working room and parking space
超50团体准备工作间停车场
2 Prepare the driver’s meal or coupon and rest room
准备司机工作餐休息室
3 Prepare the banner before the group arrival
客达前准备条幅
Handouts about government structure form
The important persons of Shenyang and Liaoning government
分发关政府结构图( 沈阳市辽宁省重物)
30 minutes
10 minutes
2 minutes
10 minutes
10 minutes
Total 70 minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Government Guest Handling
务 政府客接
Code 序号： OHSMRMD102
Objectives At the end of this session each trainee will be able to ensure that
Government events be smooth and successful and obtain more support
From government
目 课程结束学员够成功利接政府活动政府部
门继续支持
Standard The sales associate and guest service manager will meet and greet every
client booked through government upon arrival The key person or important
persons can contact every department directlyone stop service
Depending on the situation the sales associate with the Director of Sales &
Marketing or with Excom member will meet and greet the guest on arrival
The sales associate will make personal or telephone contact with the guest
during the event The sales associate will see the guest off upon departure
标准： 销售部员工宾客服务理起迎接政府客 重客直接
部门沟通情况销售部员工市场销售总监起行
政委员会成员起迎接客销售部员工活动进行中电话亲
拜访客 销售部员工客离店时客道
Resources： White Board LCD Flipchart
培训器材： 白板LCD翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Question
提问
Selfintroduction
介绍
Does anyone what kind of clients is our guest
谁知道酒店客类型分种？
Guest type 客类型
a) Commercial guest 商务客
b) Travel agency group 旅行社团队
c) Meeting & Conference 会议团体
d) Government 政府客
e) Walk in guest 散客
(Use LCD provide different kind of person style respectively explain)
3 minutes
5 minutes
Lecture
And explanation
Procedure instruction
讲解展示程序
Buzz Group
集体讨
Lecture
讲解
Lecture
讲解
Summary
总结
运LCD 提供类型客样
What is the government property？
政府客特点？
How can we handling the guest from government
接政府客？
Handling step will be written on the flipchart 1
接步骤写翻转展示板
Emphasize special problem handling
特殊强调特殊问题处理
Divided trainees into several group to do discussion then critique after discussion
学员分成组讨然评估
what is the different between the commercial guest and government
商务客政府客区？
Note
All the guest from government are very important persons need every department support Sometime the mayor will be attend the event
强调： 政府客非常重需部门支持配合市长时出席活动
Question 提问
How will we handle the big group of government
接政府团体？
Mentioned key point about this question
问题提供点
1 if the event is 50 pax above prepare working room and parking space
超50团体准备工作间停车场
2 Prepare the driver’s meal or coupon and rest room
准备司机工作餐休息室
3 Prepare the banner before the group arrival
客达前准备条幅
Handouts about government structure form
The important persons of Shenyang and Liaoning government
分发关政府结构图( 沈阳市辽宁省重物)
30 minutes
10 minutes
2 minutes
10 minutes
10 minutes
Total 70 minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
