海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Working Area Maintaining
务 工作区域维护
Code序号 RMRESA030
Objectives: At the end of this session reservation sales agent will be knowing the procedure of working area maintaining
目 课程结束时候预订部销售文员应懂工作区域维护程序
Standard : Reservation Sales Agents are personally responsible to keep the working area tidy and clean to maintain a quiet and healthy working environment and to enhance customer satisfaction Ensure adequate supply of stationary is available in the Reservations Office at all times
标准 预 订 部 销 售 文 员 应 工作区域干净整齐负责 便 家 提 供 安静健康 工 作 环 境 提 高 客 服 务 满 意 度 确保预订部办公室时保证充足办公室品
Resources Flip Chart Handout
培训器材 白板白板纸培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
FP(P)
Contents
容
Lecture & Explanation
教学式讲解
OHP(P)
Show WIFM (Objectives)
显示课程目
The objectives of this session is …(Refer to Objectives of this TAO)
天堂课目:(参考标准程序〕
The main content of this course should be
节课容:
· Working area maintaining
工作区域维护
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
5 Minutes
15 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Summary
总结
Review Key Points
回顾点:
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点:
· Working area maintaining
工作区域维护
5 Minutes
Total 25 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
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