6SIGMAGB教材-定义 D04
- 1. D4 - 產生 Six Sigma 專案構想 (Generating Six Sigma Project Ideas)
- 2. 產生專案的機會大的藍圖 責任由資深管理團隊. 策略選擇 最大的問題或是機會 合宜的順序安排
- 3. 產生 Six Sigma 專案 構想External SourcesInternal & External SourcesInternal SourcesVoice of CustomerVoice of MarketComparison with CompetitorsAreas where Customer Needs are not being met?Trends in Market & Industry that need response?Counter competitive strategies?Where are we behind Competition? Customer SurveysMarket Share Trends Focus Groups Competitive Studies Product Returns Warranty Claims Benchmark Studies Trade & Business Articles Feedback from Sales PeopleBusiness Metric ExamplesChallenges to Meeting Business ObjectivesWhat are Barriers to Strategic Objectives?New Acquisitions Needing Integration?Are New Products or Services being Launched Balanced Scorecard Cost Trends & Structure Annual Goals & Objectives Inventory Trends Major Delays CTQ Flow Down Business Level Metrics vs. Goals New Acquisition Business Level Metrics New Product Launch History & Cycle time Vendor Performance MetricsBusiness Metric ExamplesVoice of Process Voice of EmployeesHigh Defect Rates?Obvious Waste?High Costs & Consumption?Employee Turnover?Frustrations?Problems with Recently Launched Products ?No Process Defined?Constant Process Tweaking and Fire fighting? Material Balance Studies Employee Surveys Scrap Reports Employee Turnover Yields Trend Graphs Process Maps Defective Pareto Charts Process Analysis Cost Trends & Pareto Analysis Downtime Reports Cycle Time Data (baseline) Write -offsBusiness Metric Examples
- 4. Voice of Customer Voice of Market Comparison with Competitors Needs are not being met?Trends in Market & Industry that need response? Counter competitive strategies? Where are we behind Competition? Customer Surveys Focus Groups Product Returns Benchmark Studies Trade & Business Articles Feedback from Sales People Market Share Trends Competitive Studies Business Metric ExamplesExternal Sources Areas where Customer
- 5. Challenges to Meeting Business ObjectivesWhat are Barriers to Strategic Objectives?New Acquisitions Needing Integration?Are New Products or Services being LaunchedBalanced Scorecard Annual Goals & Objectives Major Delays Business Level Metrics vs. Goals New Acquisition Business Level Metrics New Product Launch History & Cycle timeVendor Performance Metrics Cost Trends & Structure Inventory Trends CTQ Flow DownBusiness Metric ExamplesInternal & External Sources
- 6. Internal SourcesInternal SourcesVoice of Process Voice of Employees High Defect Rates?Obvious Waste?High Costs & Consumption? Employee Turnover?Frustrations?Problems with Recently Launched Products ?No Process Defined?Constant Process Tweaking and Fire fighting? Material Balance Studies Scrap Reports Yields Trend Graphs Defective Pareto Charts /Downtime Reports Cost Trends & Pareto Analysis Cycle Time Data (baseline) /Write -offs Employee Surveys Employee Turnover Process Maps Process Analysis Business Metric Examples
- 7. 6 σ專案的選定評估表(from BSC) 構面企業指標專案指標目的目標財務面市場占有率 營收 營收成長率 營業利益成長率平均毛利率檢視公司營運績效 380 M 40% 28%顧客面顧客滿意度 顧客忠誠度產品良率(board & system) 單一客戶下單成長率檢視公司整體表現與客戶期望的落差 80% 20% 內部流程存貨週轉率 內部客戶滿意度 速度活力平均庫存金額 平均庫存天數 回應速度 週期時間檢核產品在市場的強弱 檢核業務對市場的反應能力 檢核營運管理的神經網路 回應客戶查詢的速度 解決客戶問題的速度 供應商與客戶的交期準確度 50% 75% 30%組織學習與成長員工生產力人員貢獻度成長率產品開發創新的能力 檢核業務開發的能力 檢視業務技能與管理 25%
- 8. 各事業群方針各部門年度目標KPI6σ專案依願景建立年度策略目標依各事業群經營理念、使命形成願景依策略目標發展出各部門之主要KPI依各本部年度KPI進行6σ專案之選定 專案選擇準則
- 9. 發展與業界領導廠商的策略聯盟關繫 集中發展全球運籌能力 擴充生產能力 保持技術的先進性和產能的靈活性 新產品研發 XX公司經營策略XX公司爭霸全球的布局,依三大策略進行: 一地設計(time to market) 三地制造(time to volume) 全球交貨(time to money)。 XX公司未來願景: “長期﹒穩定﹒發展﹒科技﹒國際”XX公司年度目標: 業績成長25% 利潤增加25% 速度增快25%
- 10. 所以，我們已有了 “專案構想”……下一個是什麼呢 ?
- 11. 在4-5組中工作 利用之前的投影片中的 3 個項目製作一份8-10個專案構想的表單 講述一個適當的商業策略專案構想 進一步調查研究商業規則和其他的流程資料，並將每一個可用的構想依序列表。 利用圖表的搭配來記錄你的專案構想及準備課後的報告作業 保存你的表單以便之後進一步的課程活動 練習 –產生專案構想
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