沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Office Review
务 办公室核查
Code序号 OHSMRMA102
Objectives At the end of this session each trainee will be able to ensure that the
Sales & Marketing Office is reviewed in an objective and
comprehensive manner
目 课程结束学员够解办公室回顾目标实现综合
行
Standard Follow up S&P
标准 参标准程序
Resources Whiteboard Flipchart S&P form LCD
培训器材 白板翻转展示板 标准程序 LCD
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Buzz Group
集体讨
Lecture
And Demonstration
F C
讲解展示
Discussion
Selfintroduction ( The trainer should be in uniform)
介绍 ( 着制服 )
What is your favorite office environment in your mind
想象中喜欢办公环境样?
(divide two group and use the flip chart to list all items) then discussion why we need a tidy and clean working environment
分两组讨翻转展示板列出条然讨
什需整洁干净办公环境?
Give the topic and objective on white board 1
白板1 展示题目
WIFM 中获什? (Flip chart 1 )
Ø High spirit and light hearted
情绪饱满
Ø Efficiency and high quality performance
高效高质量表现
Ø Smooth communication and good to health
畅沟通行良身体
Emphasis the Sheraton Standard 着重强调喜登标准
2 minutes
10 minutes
5 minutes
15 minutes
讨
Question
提问
Exercise
练
Summary
总结
( Refer to S&P LCD) 参标准程序
Ask any new ideas for improvement( use flip chart to list all suggestion)
提问学员否建议提高办公室工作行?
(翻转展示板记录建议)
How long time will the DOSM review the office
市场总监长时间核查次办公室行?
Answer Every 12 month 十二月
Emphasis that the Sheraton Standard must be obey while arrange the office equipment such as computer and other automation system
重点强调安排办公室设备时候象电脑动操作系统必须服喜登标准
2 minutes
5 minutes
10 minutes
Total 49 minutes
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