8. 經由平衡計分卡連結量度與策略衡量目的為溝通而非控制I發展及調整變革計劃3溝通及澄清共同願景1實現願景2願景 "The Organization of the Future"Customer SatisfactionTotal QualityCore Process OrganizationContinuous ImprovementShareholder ValueActivity Based CostingBusiness Process Re-engineeringTime Based ManagementCore CompetenciesI/T EmpoweredJobs of the Future建立持續改進之環境4平衡計分卡Financial PerspectiveCustomer Perspective"How do we look to our shareholders?""How do we look to our customers?"Organization Learning" Are we able to sustain innovation, change & improvement?"Business Processes"What business processes are the value drivers?"Balanced Business Scorecard2