5. Staying FocusedMaintain focus on the goals of the projects and the long term direction of six sigma
Focus the organization on the tools methodology and the culture of teamwork
Review Business Systems to ensure that are aligned with the environment of constant change
Review Projects in Detail to provide direction and support to the belts and teams
Monitor Financial Results to make sure that there are solid contributions to operational and strategic plansStaying Focused
Communicating
Reviewing Progress
Recognizing Achievement
Increasing Expectations5
7. Ensure Project CompletionFor a project to be complete, a few criteria mustbe met:
Business/financial impacts documented and validated by the finance and business management
Review of the project for application of the improvement roadmap
Documented and implemented control plan
Proper transfer to the process owner(s)7
9. Check Business ImpactFinance is involved in project selection:
Financial goals are properly calculated
Financial results are bridged to the bottom line
Business Managers are required to sign-off on projects in support of their business impact:
Therefore, Business Managers must be included in project reviews9
11. 2000 EPSAcquisitions/ DivestituresBusiness RevaluationSales GrowthSector Census ReductionPlant A at Full CapacityPlant B Yield & New Prod QualificationsOther Six SigmaMaterials ManagementInflation2001 EPSSix Sigma ImpactCompany A’s 2001 Net Income GrowthA Solid Plan Grew Earnings by 14% in 2001(0.14)0.060.440.180.030.050.300.43(0.92)Delta= 0.4311
13. You personally need to develop a communication plan
Champions drive the success of the cultural change
This requires communication at a number of levels:
With your Leadership Team
Within the organization
With other Champions
With Black BeltsCommunicating success drives culture changeCommunicatingStaying Focused
Communicating
Reviewing Progress
Recognizing Achievement
Increasing Expectations13
17. Communication of project progress is essential
Black/Green Belts
Detailed progress reports and project results will be documented
Weekly status updates sent to Champion, MBB and management members
Formal project status reports generated monthly and distributed to all Leaders, Champions, and BeltsCommunicating Project Progress17
19. Champion Communications NetworkChampions need to network to:
Share lessons learned
Identify and facilitate interplant projects
Develop and provide templates for reporting and project tracking
Determine the next steps to institutionalizing the process quality initiative as a core competency
The Champions need to determine the structure and charter for their group/network
Many Questions:
How often should the Champions meet?
How should the Champion group be structured?.19
23. Timely project reviews are a requirement
People work on the items their boss feels is important enough to continuously ask about…
Project reviews frequencies
Champions & Master BBs have weekly reviews
Six Sigma Directors & MBBs conduct monthly reviews with division/market center management
Group Management will hold quarterly reviewsWhat gets ‘measured’… gets doneStaying Focused
Communicating
Reviewing Progress
Recognizing Achievement
Increasing ExpectationsReviewing Progress23
27. I. Define / Measure
II. Analyze/Improve
III. Control
IV. Results & Benefits
Project: Black/Green Belt: .Presentation Format27
28. I. 定义 / 评估
II. 分析/改进
III. 控制
IV. 结果和收益
项目: 黑带/绿带: .简报格式28
29. I. Define / Measure
- Process Map Identified HUGE Hidden Factory of multiple reworks!
- C & E Matrix type Savings Calculations Sheet
- Pareto lead to Waste Generation as Project Focus
Measurement System:
- Identified that Visual Defects Measurement System needs standardizationII. Analyze/Improve
- Identified Key Waste Generators
- Reduced from 301 Process Inputs to 7 KPIVs
- Identified Equipment failures that generate Waste
- Identified Work Processes that generate Waste
- Quantified other inefficiencies in the work process & activitiesIII. Control:
Implemented a three step Control Plan
a) Standardize Visual Defects Measurement System
b) Facilitate Work Processes to Recover Waste
c) Recommend series of Action Steps to Improve Process Capability and Prevent Waste GenerationIV. Results & Benefits
- Annual Savings of $ 400,000 from Waste Recovery achieved VS original goal of $300,000.
- Implementation Plan for reduced Waste Generation
- Identified Five more BB and GB Projects to Improve System EfficiencyProject: Improve Special Products Efficiencies. Black Belt: Jim Smith .Example 129
30. I. 定义 / 评估
- 流程图确认 有多重重复加工的隐藏工厂!
- 象要因矩阵分析的节约计算单
- Pareto分析形成作为项目重点的浪费产生项目
评估系统:
- 确认虚拟评估系统需要标准化 II. 分析/改进
- 确认重要的产生浪费的项目
- 流程输入从301项减少到 7 个KPIVs
- 确认产生浪费的设备故障
- 确认产生浪费的工作流程
- 量化工作流程/活动中的其它低效工作III. 控制:
执行一个三步骤的控制计划
a) 标准化虚拟缺陷评估系统
b) 推动工作流程减少/避免浪费
c) 推荐一系列行动步骤来改进流程能力和防止浪费产生IV. 结果和收益
- 年度减少浪费 $ 400,000对原来的 $300,000.
- 减少浪费产生的执行计划
- 确认另外五个黑带和绿带项目来改进系统效率项目: 改进特殊产品效率. 黑带: Jim Smith .举例 130
31. Define / Measure
Y: Order-Bill-Collect
Defect : Subsidiary overhaul shops with
overdue receivables.
Measure:
$30 MM of overdue receivables.
Gage R&R <5%.
Average bill sent out 27 days after hardware.
16% of bills disputed.Analyze
Used, process mapping, ANOVA and Homogeneity
of Variance to compare shops:
Found significant difference in both the mean and
variation of overdue receivables between shops.
No correlation between size/complexity of shop
and $ overdue.
80% correlation between overdues vs. disputed
bills and/or bills sent >30 days after hardware.
Design/Improve
“Digital” incoming inspection process established
to prevent disputes.
Worked with customers to allow us to bill them
for estimated repairs for long cycle items.
Digitally linked sub-tier supplier billing system
into GE system, eliminating non-value
added manual steps and lost paperwork.
Validate/Control
Digital inspection results provided real-time to
customers for every overhaul.
Accuracy of estimated billing compared to actual
charges and estimation model continually
refined. Currently +20%, targeting +10%.
Results:
<3% of bills disputed.
Average bill sent out 5 days after hardware.
Overdue receivables reduced by $29 MM.Accounts Receivables TeamExample 231
33. Black/Green Belts and Champions have a significant portion of their Performance related to the success of the Six Sigma projects
Benchmark data has shown the following
Black Belt: 50-75% of their performance related to success of projects
Champions & Green: 25-50% of their performance related to success of projects
Belts and Champions must have a vested interest in project selection, completion, and success...R & R Suggestions33
35. Team MembersBlack/Green BeltReward & Recognition Structure35
36. 组员黑带/ 绿带奖励与表扬的构成36
37. Reward systems must be consistent across Groups, Divisions, and Plants
Rewards should be correlated to the success of the project and the benefits to the business
Recognition should be public and formal at Plant, Division, and Group levels
Ideas for R&R include:
Gift certificates, Trophies/Plaques, Company gifts
Publication / invitation to present at Company & Corporate levelsStaying Focused
Communicating
Reviewing Progress
Recognizing Achievement
Increasing ExpectationsRecognizing Achievement37
39. Please discuss your ideas for Leading Six Sigma. Reach consensus on the most important actions that need to be taken immediately after this workshop
~Take 15 Minutes and please be prepared to report to the group~In Your Workout Teams39