5. *ISO 的定義-1conformity
fulfillment of a requirement (3.1.2)
nonconformity
non-fulfillment of a requirement (3.1.2)
preventive action
action to eliminate the cause of a potential nonconformity (3.6.2) or other undesirable potential situation
NOTE 1 There can be more than one cause for a potential nonconformity.
NOTE 2 Preventive action is taken to prevent occurrence whereas corrective action (3.6.5) is taken to prevent recurrence.
6. *ISO 的定義-2corrective action
action to eliminate the cause of a detected nonconformity (3.6.2) or other undesirable situation
NOTE 1 There can be more than one cause for a nonconformity.
NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action (3.6.4) is taken to prevent occurrence.
NOTE 3 There is a distinction between correction (3.6.6) and corrective action.
7. *ISO 的定義-3correction
action to eliminate a detected nonconformity (3.6.2)
NOTE 1 A correction can be made in conjunction with a corrective action (3.6.5).
NOTE 2 A correction can be, for example, rework (3.6.7) or regrade (3.6.8).
21. *何谓 5W2HWho:Identify customers complaining
What:Identify the problem adequately and accurately
When:Timing when did the problem start
Where:Location where is it occurring
Why:Identify known explanations
How:In what mode or situation did the problem occur?
How many:Magnitude quantify problem