19. Consumer Purchase Behavior- BJPenetrationQB(Liter)/NBEXP (RMB) /NB# of PurchaseLoyalty RateAverage PricePenetrationQB(Liter)/NBEXP (RMB) /NB# of PurchaseLoyalty RateAverage PriceSoy Sauce TypeSoy Sauce PackageEach BJ Household consume 10L and spend 38RMB
BJ is similar as SH, dominated by Jiangyou with high penetration and loyalty
BJ is forecast to follow SH to upgrade to Light/Dark SS although very low penetration now
Different from SH, G.Bottle and barrel are much important than Pouch, even with Jiangyou
Beijinese has less purchase frequency compared to SH, and with higher volume per time ( 2 bottle/ pouch per time, 1 barrel per time) due to less convenient of shopping environment compared to SH
Opportunity for 1L bottle/ barrelSource :Consumer Panel不用翻
20. Heavy consumer Purchase Behavior- BJ 82% heavy user are regular only or regular + light buyer
31% heavy user are glass bottle exclusive user,
Medium user are more duplicate user, who like to try different type of SS, easy to upgrade to other% of buyer-Type of SS% of buyer - PackageSource :Consumer Panel不用翻
21. H/M/L User profile and What they use - BJ Soy sauce used by H/M/L user Heavy use use, 20% of population, but consume 50% of volume
They are clearly skew to low income and big family, affordable is very important
Regular soy sauce dominate heavy user’ basket
Medium are more medium income
Light are small family
Medium and light user are easy to upgrade to dark/ light soy sauce
Opportunity:
1. Target Medium user first with Dark/light soy sauce in Barrel/G.Bottle to build image
2. Sell affordable regular soy sauce in glass bottle to heavy user for vol/val shareSource :Consumer Panel不用翻
22. Consumer Purchase Behavior- GZPenetrationQB(Liter)/NBEXP (RMB) /NB# of PurchaseLoyalty RateAverage PricePenetrationQB(Liter)/NBEXP (RMB) /NB# of PurchaseLoyalty RateAverage PriceSoy Sauce TypeSoy Sauce PackageGZ consume less ( 6.6L)but spend most (44RMB) on soy sauce, esp. on Light soy sauce
Less purchase frequency, less vol. purchase each time except Light soy sauce ( mainly 1 barrel or 1 bottle each time)
about 50% user buy soy sauce in bottle and barrel, but 29% are exclusive Glass bottle only, and 12% barrel only
No pouch in GZ, but still quite strong with Bulk with the cheapest price
Source :Consumer Panel不用翻
23. Heavy consumer Purchase Behavior- GZ Heavy user not only use light soy sauce, but also regular and Dark soy sauce
Most of heavy user buy bottle and barrel
More than half of light user are only use one type of soy sauce: either light or regular Soy sauce
55% of light user are exclusive one package user either Glass bottle or barrel
% of buyer - Type of SS% of buyer - PackageSource :Consumer Panel不用翻
24. Who: H/M/L User profile and What they use - GZ Soy sauce used (Vol)by H/M/L user Heavy user use is big family
Heavy user is more light soy sauce in barrelSource :Consumer Panel不用翻
32. 烹调方式和酱油的趋势—上海Volume BasedValue Based更多的海鲜/蔬菜
更少的肉类 更多的蒸/炒
较少的红烧/焖趋向老抽
更多的生抽/风味酱油
趋向瓶装和桶装袋装酱油的消费群为50岁左右
塑料瓶酱油的消费群为40岁左右
塑料瓶酱油的消费群为30岁左右More disposable income
由于营养过剩产生的新的健康问题
需要更多的健康饮食习惯
烹调的时间压力 使用较少酱油
( 平均消费量: 在上海减少3.6% )
花费更多
高质量,高档酱油
( 每次购买的花费: 增长4.5% )
较少的购买频率 ( 每年减少3.5% )Sales Volume ‘000 Liter
Growth Rate: -2.5% Sales Value M. RMB
Growth Rate: 2.5%Average Price is 5.1% higher than year ago.Source :Consumer Panel
33. On 100% Loss (-272)Dark Soy 96Flavor Soy 79Light Soy 916.9%4.7%88.4%On 100% Loss (-172)Plastic Bottle 75Barrel 96Glass Bottle 90On 100% Gain (+ 13)Bulk 817.1%3.9% Jiangyou still dominate the market in SH, but switch to Dark SS, as well Flavor SS
Pouch is still popular in SH, but switch to Barrel as well G.BSoy Sauce Switch Way:Source :Consumer Panel
34. Censydiam Model For CookingIndividualRecognitionWithdrawing to
Inner WorldGoing to
Outer WorldFun/ Enjoy cookingFinish the cooking dutyBelonging Do for myself IntegrationHarmony and integrateCalm down insecure, be recognitionCare & Nourish familyShow off cooking skill, show my valueSource : Palatex-Censydiam
35. Cook Segment and NeedsFun/ Enjoy cookingHarmony & integrateBelongingShow off cooking skill, show my valueDo for myselfCalm down insecure, be recognitionFinish the cooking dutyCare & Nourish #1 15% Creating illusion of cooking#2 27% Cooking for love#3 14% Cook for survive#7 11% Keeping all in balance# 8 8% show off# 5 4% Cook for appreciation#6 7% cook for impress#4 14% save faceSource : Palatex-Censydiam
36. Soy Sauce Current PositionFun/ Enjoy cookingHarmony & integrateBelonging Show off cooking skill, show my valueDo for myselfCalm down insecure, be recognitionFinish the cooking dutyCare & Nourish #1 15% Creating illusion of cooking#2 27% Cooking for love#3 14% Cook for survive#7 11% Keeping all in balance# 8 8% show off# 5 4% Cook for appreciation#6 7% cook for impress#4 14% save faceLKKLaocaiKnorrHaitianSeagullNew LCAMOYSource : Palatex-Censydiam
37. City Culture & Attitude Difference Source : Knorr Brand Key Quali. 2003 + other quali/ChengduShanghaiBeijingGuangZhouEnjoy Tasty Food
- Top important: Money, more realistic, down to earth
- Be pound of food culture ( rich and variable food)
- Want to be a boss, even very small company
- Put many effort on cooking, and many enjoy it
- Great pleasure in eating than functional values
- Emphasis on freshness and naturalness
- Family oriented although kid is important
- Self image: capable, great cook “ I feel good” Traditional
- Dream to be a powerful officer, more interesting in Politic rather than food
- Food is not hot topic, less effort spent in cooking
- More basic in cooking & eating, a routine and necessity
- Ensure balance and naturalness
- Kid preference influence me, but think more for whole family
- Self image as a cook: not expert, but feel all right
“ That is the best I can do”Result Oriented
- Dream to be excellent white collar, high income, great living stand
- Famous to be Good at balance value and money, capable housewife
- Modern and open to Western
- Extremely kid oriented, kid’ success is their dream
- See the functional role of meal: better performance now and future
- Buy fresh food not only tasty but also helpful on nutrition
- Put great effort on cooking, Self image: Ok to be a great cook” I try hard”BJSH不用翻
38. Conclusion & ImplicationConclusion:
Stir fry is main cooking way, Cantonese is more steaming and SH is more braising
Trend is more steaming and light taste
Different need for different SS
Color oriented for braising
Taste oriented for steaming/Dipping
Most of Chinese are family/kid oriented
show the love: 27%
or control and balance everything:15%
or just finish the cooking job:14%
Still 11% are very insecure cooking way, need to assurance
Implication:
New innovation which can suit for new cooking trend:
for steaming/ dipping SS
less salty SS
Target consumer who is caring and harmony need mother which is 42%
Very few Chinese is food indulgence oriented, should LC target not only showoff housewife, but also target those who need secure super taste result
39. Brand Competition
40. Perceptual Mapping - GuangzhouDipping
MixingCookingLow qualityHigh qualityMaggieMasterLKKJammy ChaiHai TianKnorr
AmoyZhu JiangCheap brands
sold by hawkers,
small corner
shopsIn GZ, quality is signaled by brand & price
Almost all products in market are considered of at least average qualitySource : Knorr Brand Key Quali. 2003不用翻
41. Perceptual Mapping - ShanghaiDipping
MixingCookingLow qualityHigh qualityMaggie
KikkomanLKKSeagullHai TianLao Cai
Amoy
KnorrTotole
BanquetMasterJiang you in generalLao chou in generalSheng chou in generalJiang you
(have to cook before use)Source : Knorr Brand Key Quali. 2003
42. Perceptual Mapping - BeijingDipping
MixingCookingLow qualityHigh qualityMaggie
(described as
“seafood soy sauce”)Mass users
Jiang you in generale.g. Kun Pai, Jin ShiLao chou
in general
e.g. Amoy, LKKSheng chou in general
e.g. Amoy, LKKPremium
Users
Jiang you
in generalSource : Knorr Brand Key Quali. 2003不用翻
43. Perceptual Mapping – Likely Scenario in the FutureDipping
MixingCookingLow qualityHigh qualityExpensive soy sauce
e..g Maggi, Master
& Kikkoman (SH)Lao Chou
for braising stewing
Sheng chou for general cookingShen Chou for dipping/ mixing
(older, less well-off people)Ordinary jiang you
for braising, stewing (BJ/ SH)The market seems to be going to the direction of more distinctive use by type , and on the stage of upgradingSource : Knorr Brand Key Quali. 2003
44. Brand Awareness (Feb. 17-Mar. 16)TOM
Spontaneous
Awareness
Every Trial
Most Often
TVC
Awareness
Other Media
Awareness
Consideration
(Top 2 Boxes)
Shanghai Guangzhou BeijingKnorr
LaocaSource : ATP Tracking
45. Brand AwarenessShanghai Guangzhou BeijingKnorr
Laocai
Amoy
Haitian
LKKKnorr
Amoy
Haitian
LKKKnorr
Kuan
Amoy
Haitian
JinshiTOM
Spontaneous
Awareness
Every Trial
Most Often
TVC
Awareness
Other Media
Awareness
Consideration
(Top 2 Boxes)
Source : ATP Tracking
46. Brand Image-SH(Feb 17-Mar 16)Laocai Knorr Haitian AmoyBring out Xian
Give Dish color quickly
Strong soy bean taste
Is cooking expert
Is innovation brand
Made from natural ingredient
Help kid smart
Make whole family health
Add nutrition to dish
Good value for money
Offer something unique
Is better on cooking
Is better for dipping
Make dish more appetizing
Are better quality than others
Source : ATP Tracking
47. Brand Image-GZ(Feb 17-Mar 16)Bring out Xian
Give Dish color quickly
Strong soy bean taste
Is cooking expert
Is innovation brand
Made from natural ingredient
Help kid smart
Make whole family health
Add nutrition to dish
Good value for money
Offer something unique
Is better on cooking
Is better for dipping
Make dish more appetizing
Are better quality than others
Knorr Haitian AmoySource : ATP Tracking 不用翻
48. Brand Image-BJ(Feb 17-Mar 16)Bring out Xian
Give Dish color quickly
Strong soy bean taste
Is cooking expert
Is innovation brand
Made from natural ingredient
Help kid smart
Make whole family health
Add nutrition to dish
Good value for money
Offer something unique
Is better on cooking
Is better for dipping
Make dish more appetizing
Are better quality than others
Knorr Haitian Amoy JinshiSource : ATP Tracking 不用翻
49. Brand Awareness And Image-SH不用翻
50. Brand Awareness And Image-GZ不用翻
51. Brand Awareness And Image-GZ不用翻
52. Brand Competition- Val. ShareSH+E1+GD+BJ East Shanghai Beijing Guangzhou GuangdongSource : Retail Audit Laocai is No.3 in area where we forcus
Knorr has good performance in East/SH after relaunch, but need to improve in GD
Dish in TVC is no relevant to Cantonese, not sure the quality of taste
Cantonese more enjoy eating whilst Shanghainese is more end-performance driven
Knorr still weak in BJ due to later Media supporting in BJ
53. SH: Key Competitor Within Each Segment-Val Share55.014.78.721.6SH'02Flavor S. SauceRegular S. SauceDark S. SauceLight S. SauceFlavor SSRegular SSDark SSLight SSSource : Consumer Panel
56. Conclusion & ImplicationConclusion
Knorr Awareness:
SH: increasing awareness and usage stable
GZ: good media awareness and brand awareness, but weak on usage ( relevant on dish as well as the key benefit”in TVC?)
BJ: still weak due to late TVC on air
Knorr Image:
SH: lead the image on “ make kid smart”, still weak on others if compared the key competitor
GZ: relative strong, which comes from strong bouillon position
BJ: very weak, only Amoy/Jinshi lead the image
Key Competitor: different competitor in each segment in each city
Regular: Amoy/Jinshi/Seagull
Light/Dark: Haitian/ LKK
Flavor: LKK/Totole
Implication:
Wait more information and judge, but need to review the communication:
steaming dish for GZ which is more relevant
communicate more on taste?
Different strategic for each market
GZ: Increase penetration and conversion with sampling, and more innovation
SH: continuous media support to grow penetration and loyalty on Dark/Regular soy sauce
SH: new innovation in Light/Flavor soy sauce
BJ: Need media support to awareness then penetration with sampling
57. Sensory Overview Fermented1998 - 2001Sensory screening of commercial products
Mapping 22 commercial products Shanghai using QDA.
10 Sensory directions were identified.
About 95 other Shanghai products were grouped into the 10 sensory directions.
10 products were selected, one for each of the sensory directions for consumer liking test.
In-home product test with commercial products
Products were tested in consumer liking test, QDA tested as such and in a controlled dish (without meat).
Attributes were identified important for liking of braising and dipping products.
Xien is found to be an important attribute for Chinese consumer. The meaning and the relation with liking is unclear.
Xien panel
A xien panel is set up consisting of from origin Chinese people.
A xien matrix was made of food and culinary product in general. In soy sauces xien is related to the QDA attributes that the Dutch panel uses.
QDA and In-home product test with prototypes
A second liking test (10 products) was performed with prototypes for a braising, dipping and all purpose product. The products were also tested in QDA panel.
The panel has taken part in the developing process of optimising the braising, dipping and all purpose product.
Correlations were calculated of QDA, liking and consumer attributes, chemical/physical data.
Important attributes (sensory, consumer, chemical/physical) for liking are identified.
Sensory screening and Consumer test with Controlled Key drivers
The panel is retrained using the Spectrum method to be able to work for the key drivers project making a model.
Key drivers for liking was set up to be able to make a model to predict liking with sensory and chemical attributes and thus ingredients.
不用翻
59. Sensory FermentedConsumer liking of commercial soy sauces10 products were selected, one for each of the sensory directions for consumer liking test.
Product were tested in consumer liking test, QDA tested as such and in a controlled dish (without meat).不用翻
60. Braising,
Right Glossiness,
Perfect Dish+Sweet, TreacleCitric Acid,
pHVariance Explained:
81% (cons.) - 68% (QDA) - 73% (chem.)
Expressed as factors e.g.:
Liking = -0.140 * Sour + 0.092 * Sweet +..LikingSalt_Astringent,
Sour, Bitter,
SaltNaCl
Nitrogen
Acetic acid
phenylethanolA second liking test (10 products) was performed with prototypes for a braising, dipping and all purpose product. The products were also tested in QDA panel.
Correlations were calculated of QDA, liking and consumer attributes, chemical/physical data.
Important attributes (sensory, consumer, chemical/physical) for liking are identified.
Sensory Fermented Correlations with liking for prototypes of soy sauces不用翻
61. Sensory FermentedWhat does XIEN mean?Xien is found to be an important attribute for Chinese consumer. The meaning and the relation with liking is unclear (report VD 99 0403).
A xien panel is set up consisting of from origin Chinese people.
First by means or group discussions a xien matrix was made of food and culinary product in general. 不用翻
62. Sensory FermentedSweet/Sour/Salt balance influences xienXien is found to be an important attribute for Chinese consumer. The meaning and the relation with liking is unclear.
A xien panel is set up consisting of from origin Chinese people.
In a series of soy sauces xien is related to the QDA attributes that the Dutch panel uses.不用翻
63. Sensory FermentedScreening ingredients to influence key driversA QDA panel screened ingredients to become able to control the selected key drivers for braising soy sauces. For the following drivers ingredients were found to influence the related attributes:
ODOUR: Molasse for Liquorice
APPEARANCE: Caramel for Brown colour / Red Koji for Red colour/ Textra for Viscosity,Transparency
TASTE: Organic acid for animal, sour/ Cyclamate for sweet/ Makno for Savoury, Maggi
In a Spectrum panel the sensorial effect of the selected ingredients were measured in a standardised braising pork dish. Three concnetration levels were selected to use in the consumer test.
A Taguchi design has been used in which combinations of drivers were tested. Using this design a set of 24 products in the consumer test was enough to deliver information on the importance and the direction of each driver. The braised prok dish is a complex system. The drivers cannot be seen as separate issues. Most of the drivers have an influence on several attributes. They influence each other.
In the selected set of 24 products the 3 concentration levels are represented of each driver. The sensory perception of 2 of the 7 drivers in the product set are shown.
Sweet perception in the selected product set
Savoury perception in the selected product set 不用翻
64. Sensory FermentedImportance of key drivers Consumer test for Key drivers for liking was set up to be able to make a model to predict liking with sensory and chemical attributes related to specific ingredients.
Liking test was performed in-context to test the effects in a realistic situation: braised pork dish with rice.
Recipee for the dish was standardised to control the external factors which enables us to describe the liking differences to the differences in the soy sauces.
Test was performed in Shanghai. 100 Respondents was aksed for liking. Another 100 respondents was asked for xien.
Most important drivers for braising soy sauce
LIKING XIEN
Cyclamate Sweet (+) Cyclamate Sweet (+)
Caramel Brown colour (+) Molasse Liqourice (+)
Methylbutyricacid Organic acid (+) Textra Viscosity (+)
Caramel Brown colour (-)No influence on liking and xien for braising soy sauce
Red koji red colour and Makno savoury
Sensory attributes related to liking and xien for braising soy sauce.
Sweet and Liquorice (+)
Sour and Salt (-)Appearance
Brown colour and viscosity are responsible for liking braising soy sauce.不用翻
65. Sensory FermentedOptimal braising soy sauce Appearance
Brown colour
9% Caramel resulted in a dark brown dish which was most liked. The dish prepared
with this product was more dark than prepared with the Lao Cai braising soy sauce.
Viscosity
The product with 6% Textra was most liked. This soy sauce as such probably will be considered
to be too thick by Chinese consumers while using it. The aim should be somewhat more viscous
than the current Lao Cai soy sauce.
Taste
Sweet
The product with 0.06% saccahrine and 0.06% cyclomate was most preferred in the pork dish.
This product had a hgher sweet perception than the Lao Cai dipping soy sauce.
Salt
5.8% Salt seems to deliver an optimal level of saltiness in prepared dishes.
Sour
pH has to be 5.0.
Savoury
The sensory perception maggi/lavas is correlated with liking but minor to the effects of sweet,
colour and viscosity.
Odour
Liqourice
The sensory perception liquorice has a positve contribution to liking.
Xien is a part (75%) of liking
A soy sauce is the most xien when the balance of sweet, sour and salt is just right.
(sweet and salt equal intensity, sour 10% lower intensity)Out of all previous results can be distillated an optimal profile of the braising soy sauce.不用翻