6. SHRMSHRM is the pattern of planned human resource deployments and activities intended to enable an organization to achieve its goalsSHRM includes “ all those activities affecting the behavior of individuals in their efforts to formulate and implement the strategic needs of the business”.Wright & McMahan, 1992Schuler,1993人力资源管理概述
9. What do they consider?How many employees does the organization currently employ?What is the age profile, by department of our employees?Where in the organization are these employees to be found?Which are the biggest departments in the organization?What skills do our employees possess?How many employees, on average, leave the organization every year?In which areas of our business do we tend to ‘lose’ more employees?人力资源计划
22. Skills inventoryEmployee Name: Keith Lee
Employee No : 28036Date printed: May 10, 1998
Department : 319KEY WORDS
Word Description Activity
1. Accounting Tax accounting Supervising
2. Bookkeeping General leader Supervising
3. Auditing Computer record AnalyzingWORK EXPERIENCE
From To Description
1. 1988 1993 Chief Tax Accountant at Longman Ltd.
2. 1980 1988 Bookkeeper at Goodwill manufacturing
3. 1979 1980 Auditing training at ANZ bank
EDUCATION
Degree Major Year
1. MBA BA 1979
2. BS Accounting 1977
SPECIAL COURSES
Course Date
1. Management theory 1991
2. Business planning 1989
3. Computer audit 1980
MEMBERSHIP
1. Australian Accounting Society
2. Australian Management Association
LICENSES
Name Date
1. CPA 1981
LANGUAGES
Name Fluency
1. Spanish Fluent
2. French Read
POSITION PREFERENCE
1. Accounting
2. AuditingLOCATION PREFERENCE
1. Sydney
2. MelbourneHOBBIES
1. Bridge
2. Boating
Employee Signature: ____________________Date:
HRM Department:
Date:人力资源计划
33. 三、工作描述(Job Description)又称工作岗位职责说明书,回答 “这一工作是做什么的?”
关于某一特定工作的内容、任务、职责、工作关系、工作条件及环境等的描述(WHC)
What:work activities
How: tools and equipment
Condition: context of the work environment工作分析
36. Dictionary of Occupational Titles- Designed by the USES during the 30’s depression to help employers and employees to find a good match.
- A 9-digit code to identify the nature and degree of sophistication of the jobBank Teller 211.362-0189 broad categories, 2=clerical and sales83 job categories, 11=computing and account-recording occupations564 job categories, 211=cashiers and tellers工作分析
37. The DOT codeBank Teller 211.362-018Data
0 synthesizing
1 coordinating
2 analyzing
3 compiling
4 computing
5 copying
6 comparingPeople
0 Mentoring
1 Negotiating
2 Instructing
3 Supervising
4 Diverting
5 Persuading
6 Speaking-signaling
7 Serving
8 Taking instruction
helpingThings
0 Setting up
1 Precision Working
2 Operating-Controlling
3 Driving-Operating
4 Manipulating
5 Tending
6 Feeding
7 Handling*Examples of definition of these terms on p.371 of the text工作分析
40. JOB TITLE: Registered NurseJOB SUMMARY
Accountable for the complete spectrum of patient care from admission through transfer or discharge through the nursing process of assessment, planning, implementation, and evaluation. Each R.N. has primary authority to fulfill responsibility for the nursing process on the assigned shift and for projecting future needs of the patient/family. Directs and guides patient teaching and activities of ancillary personnel while maintaining standard of professional nursing.
RELATIONSHIPS
Reports to: Head Nurse or Charge Nurse.
Supervises: Responsible for the care delivered by L.P.N.'s. nursing
assistants, orderlies, and transcribers.
Works with: Ancillary Care Departments.
External relationships: Physicians, patients, patient's families.
工作分析
41. QUALIFICATIONSEducation: Graduate of an accredited school of nursing.
Work experience: Critical care requires one year of recent medical/surgical experience (special care nursing preferred), medical/surgical experience (new graduates may be considered for non-charge positions).
License or registration requirements: Current R.N. License or permit in the State of Minnesota.
Physical requirements:
A. Ability to bend, reach, or assist to transfer up to 50 pounds.
B. Ability to stand and/or walk 80 percent to 90 percent of 8 hour shift.
C. Visual and hearing acuity to perform job related functions.
工作分析
42. RESPONSIBILITIES 1. Assesses physical, emotional, and psycho-social dimensions of patients.
Standard: Provides a written assessment of patient within one hour of admission and at least once a shift. Communicates this assessment to other patient care providers in accordance with hospital policies .
2. Formulates a written plan of care for patients from admission through discharge.
Standard: Develops short and long term goals within 24 hours of admission. Reviews and updates care plans each shift based on ongoing assessment.
3. Implements plan of care.
Standard: Demonstrates skill in performing common nursing procedures in accordance with but not limited to the established written R.N. skills inventory specific to assigned area. Completes patient care activities in an organized and timely fashion, reassessing priorities appropriately.
工作分析
45. Incident: Airport counter 7 o’clock at night, air traffic is very busy. A customer was in a sweat when he dragged two large suitcases to the airline counter. He complaint to the customer officer that the check-in procedure is too inefficient and complicated.
Without looking at the customer, the office said to the customer that if he wanted to have fast check-in, he should take the first class. The customer, as well as two other customers following him in the queue, were all mad at the officer. After a few minutes, these customers argued with the officer about his service attitude. Check-in operation was stopped for three minutes because of the quarrel.工作分析
47. Incident: Restaurant waiterOn Mar 4, a customer asked the waiter about a wine listed on the menu. Without any hesitation, the waiter told the customer about the origin of the wine, when it was produced, meaning of its name, characteristics of the wine and compared it with other wines on the list. The customer then asked the waiter to introduce a good one to him. After clarifying with the tastes of the customer, the waiter introduce one on the list. The customer was fully satisfied with the wine.工作分析
59. The model postulates that internal rewards are obtained by an individual when he learns [knowledge of results] that he personally [ experienced responsibility] has performed well on a task that he cares about [experienced meaningfulness].- Hackman工作分析