求职信礼仪求概述
第篇：礼仪概述
礼仪概述
礼仪指社会交中受历史传统风俗惯宗教信仰时代潮流等素形成认遵守建立谐关系目种符合交求行准规范总简言礼仪社会交活动中应遵守行规范准
1礼仪定义：
没礼需仪
没仪难表达礼
意思说举止行文雅怕穿没穿龙袍太子 两字相应样没做行
2礼仪形成发展：刀耕火种种形式农耕礼仪
3国礼仪发展五阶段：
公务礼仪特征形成规范性系统性严肃性（公务礼仪必须严肃认真）
4礼仪作：说隐私礼貌修饰避维护形象
二社 交 礼 仪
1女性化妆必修课：女孩子装扮三分七分扮爱美女孩天女孩淡妆出门
2优雅高贵女士晚装：通钻饰手包名牌品显示高贵华丽面
三餐礼仪
四出 行 礼 仪
团队精神外出旅游集体活动时候注意方
结：刚学解公务礼仪四方面细节中允许允许行规范概知道希座事方够呈现良外形象家记住美风采
第二篇：求职信概述
应届毕业生求职网 http
1 求职信概述：
求职程中利履历表简介推销外例须附封求职信告诉求单位该工作胜申请意愿履历表求职程序中体求职信补足达画龙点睛锦添花妙法履历表中充分发挥专长透求职信详细说明藉履历表求职信相辅相成争取面试机会
2写求职信策略
求职信类推销信推销产品写求职信时应做点：
1) attract the attention of your potential employer
吸引您未老板注意力
2) arouse your employer’s interest in you
引起未老板兴趣
3) create a desire for employing you
激发聘欲
4) encourage the employer to take prompt action
促未老板采取果断聘行动
3 写求职信应考虑问题
1) who is the potential employer
申请什公司？
2) what is your main attraction
什吸引老板处？
3) what are the unique characteristics that make you special
什方法鹤立鸡群脱颖出？
4) how can you inform the potential employer about your strengths
未老板展现优点特长？
5) what misconception about you should you try to correct for instance if he thinks that you are tooyoung and inexperienced how can you convince him that he is wrong
纠正未老板产生错误认识？方说认太年轻缺乏验？
4 求职信容：
1) source of information
求职信息源报纸杂志招工广告市场获取信息
2) position you want to apply for
算应聘种岗位
3) personal information
背景资料——年龄(age)性(sex)受教育程度(educational background)专业(major)工作 历 (working experience)
4) your strengths
特长
5) reasons for quitting the previous job and for applying the present job
辞前单位工作简单理陈述应聘县职务充足理
6) contact method and when you are available to the interview
联系方式：电话号码电子邮件址面试时间
7) reference
证明
5 求职信具体写法：
求职信分三段书写：
第段应告诉收信处知该公司（单位）行名址处获悉方职位空缺譬报纸电台者电视台等表达该职位兴趣原
第二段提供资料年龄婚姻状况兴趣参加社团活动等等提供教学资料：学历专业毕业学校学课程等讲述相关工作验职公司担职位相关工作业绩等性格特点
第三段希方予面试机会留联络方式感谢方关心盼早日收回复等
6 求职信常句型
求职信开头常语
1) my interest in the position of masonry supply manager has prompted me to forward my resume for
your review and consideration
2) the sales manager position advertised in the chicago tribune on october 12 intrigues me i believe
you will find me wellqualified
3) i am writing to inquire opportunities for computer programmers in your organization
4) are you currently seeking a security specialist to maintain or upgrade the security of your organization
if so i would like to apply for the position
5) having majored in mathematics at rice university where i also worked as a research assistant i am
confident that i would make a successful addition to your economics research department
6) at the suggestion of walter durrane i am enclosing my resume for your consideration pertaining to
consulting or related assignments with any corporation
7) i am forwarding my resume in regards to the opening we discussed in your marketing department
8) attention of human resource manager like many other young men i am looking for a position i
want to get started at the bottom perhaps but started
说明写应征函起：
1) replying to your advertisement in today＇s issue of the (newspaper) i wish to apply for the position in
your esteemed firm
2) with reference to your advertisement in (newspaper) of may 2 for a clerk i offer myself for the post
3) please consider me an applicant for the position which you advertised in (newspaper) of december 5
4) i should like to apply for the position mentioned in your advertisement in (newspaper) of july 22
5) having noticed the enclosed advertisement in this morning＇s newspaper i wish to apply for the
position referred to
6) in answer to your advertisement in today＇s newspaper for a secretary i wish to tender my services
7) your advertisement for a telephone operator in the newspaper of march 8 has interested me i feel i
can fill that position
8) referring to your advertisement in the newspaper of june 30 for an assistant chemist i hope to offer
my services
介绍：叙述年龄验
1) i have been for over five years in the employ of an exporting company
2) i have been in the business for the last ten years and worked as the superintendent in the personnel department
3) i have had five years＇ experience with a company as a salesman
4) for the past three years i have been in the office of the brothers trading co where i have been ad still am an accountant
5) i am twenty years of age and have been employed for the last two years by the green trees co in the general clerical work of the office
6) i am 25 years of age and have had two years＇ experience in my present post which i am leaving to better myself
7) i am nineteen years of age female and have had two years＇ experience in a company＇s delivery office
8) since my graduation from the school two years ago i have been employed in the green hotel as a cashier
叙述力
1) i am a good accountant and have a thorough knowledge of the english language
2) i am able to take dictation in english and transcribe them rapidly into chinese
3) being well acquainted with office works i could make myself generally useful should there be any opportunity of your requiring my services
4) i have been at the city commercial college where i have acquired a knowledge of english mathematics and elementary business practice
5) i can write shorthand and type at the rate of 120 words and 55 words per minute respectively
6) at school i won a scholarship and the first prize in the speech contest
7) since leaving school i have attended the typewriting and shorthand classes and have now attained a speed of fifty and ninety words respectively
8) my education is as follows a full threeyear commercial course in the ud high school from this school i graduated with honor in june 1975
函附寄物（附件）
1)you will find enclosed an outline of my education and business training and copies of two letters ofrecommendation
2) enclosed please find a resume and a photo
3) i attach schedule of my qualification and experience
4) i am enclosing my curriculum vitae together with my photograph
5) a copy of my transcript is enclosed
6) enclosed you will find a letter of recommendation from my former teacher of english
7) you can see from the data sheet that is enclosed that
8) i enclose a resume and one of my publications
关薪金遇
1) the salary i should require would be hk6500 per month as a start
2) i should require a salary of 4500 a month to begin with
3) the salary i should require would be 60000 a year plus 1 commission on all sales
4) the salary at which i should desire to commence is 10000 dollars
5) i should require a commencing salary of 9600 dollars a month
6) i am quite willing to start with a small salary
7) as regards salary i leave it to you to decide after experience of my capacity
8) i am willing to serve on trial for some months at a small salary
说明离职原
1) my reason for leaving my present employment is that i am desirous of getting broader experience intrading
2) my reason for leaving the company is that i wish to get into the advertising business
3) my reason for leaving my present employment is simple because i see no chance of advancement
4) i am desirous of leaving the employment in order to improve my position and have more responsiblility
5) i left them a fortnight ago owing to a disagreement with the president mr lau
6) i left the office on account of the discontinuance of the business
7) the only reason why i am leaving the present position is i want an object to better myself
8) unfortunately i have had to leave my position as my employers have been forced to liquidate their business due to the worldwide economic adversity
结尾：请求面谈客套语
1) i should be glad to have a personal interview and can furnish references if desired
2) if you desire an interview i shall be most happy to call in person on any day and at any time you may appoint
3) should you think favorably of my application kindly grant me an interview
4) i trust that you will give this application your favorable consideration
5) should you give me a trial i will do my utmost to afford you every satisfaction
6) should this application meet with your favorable consideration i will do my utmost to justify the confidence you may repose in me
7) should you entertain my application favorably i would spare no trouble to acquit myself to your satisfaction
8) i wish to assure you that if successful i would endeavor to give you every satisfaction
求职信结尾处常语
1) i should appreciate the privilege of an interview i may be reached by letter at the address given above
or by telephone at 1234651
2) i feel that a personal meeting would give us the opportunity to discuss your shortand longterm
objectives and my ability to direct your organization towards successfully achieving those goals
3) i will contact you in a few days to arrange a meeting for further discussion in the interim should you
require additional information i may be reached at 6666666 between 1100am and 600pm
4) i welcome the opportunity to meet with you to further discuss my qualifications and your needs
thank you for your time and consideration
5) i have enclosed a resume as well as a brief sample of my writing for your review i look forward to
meeting with you to discuss further how i could contribute to your organization
6) the enclosed resume describes my qualifications for the position advertised i would welcome the
opportunity to personally discuss my qualifications with you at your convenience
7) i feel confident that given the opportunity i can make an immediate contribution to any corporation
i would appreciate the opportunity to meet with you to discuss your requirements i will call your office on friday to schedule an appointment thank you for your consideration
8) i can be reached at the telephone number listed above i would appreciate any leads you could give me
again i very much enjoyed our conversation
假设李报知某公司欲招聘名英语翻译请该公司理写份求职信资料：
1简况：姓名李年龄30岁身高180米健康状况良业余爱游泳唱歌跳舞
2简历：1994年北京学毕业分配南通中学工作1996年调苏州中学工作
3工作：工作认真负责相处融洽
4特长：精通英语尤口语已中文书籍译成英语懂日语日语外宾话 联系电话：3654731
联系址：苏州市民路号
第步：介绍消息源
介绍消息源实际求职信开篇交句求职信显然畅介绍消息源会收信感意外突然文章缺乏渡应文消息源作介绍：
dear manager
i learned from the newspaper that your company wanted to hire an english translator
第二步：表明求职心愿
介绍完消息源应收信表明求职心愿写信目文求职心愿作介绍： i＇m interested in this job very much i’ like to get this job
第三步：介绍简历
某单位需新求职求职心愿意味着项工作非莫属果没干项工作历实力难适应介绍简历必少文简历介绍：
now i＇d like to introduce myself to you my name is li ping i＇m 30 years old i＇m 180 cm talli＇m healthy i like swimming singing and dancing in my spare time i graduated from beijing university in 1994 then i went to work in nantong middle school in 1996i began to work in suzhou middle school and i have worked there until now
第四步：摆出求职优势
仅定工作历没身优势特长难求称心意工作求职时应表明具定工作历外具定优势特长样稳操胜券文通方法摆出优势：
i work hard and i can get along well with others i＇m good at english and especially my spokenenglish is very good i＇ve translated many chinese books into english i can understand japaneseand i can talk to foreigners in japanese freely
第五步：提出获职算
丰富工作验定优势特长代表现情况果获职心愿已高枕忧马虎事单位认显然表明获职努力工作决心感动单位领导利谋项工作重环文获职算作介绍：
if you agree with me i＇ll work hard and try to be a good translator
第六步：请求答复联系
果单位领导意求职求必然请联系便时做准备单位应聘报准确起见请求答复联系时应提供通讯址邮政编码电话号码电子信箱等文答复联系容作介绍：
if you agree with me please write a letter to me or phone me i live at no1 renmin road suzhou city my telephone number is 3654371
第七步：表明感激情
请求否够满意答复单位写信方添麻烦应方表明感激情文样表明感激情：
thank you very much
述七步容联成整体加面信尾成封完整求职信
yours truly
liping
8 exercise
job vacancy
marketing executives
the dow chemical company is the fifth largest chemical company in the world with yearly sales ofus20 billion dow manufactures and supplies chemicals plastics and agricultural products for customers in 164 countries there are 43000 staff in the dow distributed all over the world nowdow is sincerely seeking for some marketing executives in hunan province
qualifications
college diploma and major in international trade or business english
ecommerce working experience preferred
skilled in using english (writing and speaking) and computer operation
competitive salary and outstanding benefit package accompany the rewarding positions and the person with excellent performance has the chance of training and promotion to marketing manager interested applicants should forward your application and curriculum vitae to tim rogers
hunan branch the dow chemical company
362 zhongshan road changsha postcode 410008
第三篇：商务礼仪概述
第章商务礼仪概述
1商务礼仪特指：商务活动中礼仪规范准般礼仪商务活动中
运体现般际交礼仪容更丰富
2 商务礼仪构成素：体客体媒体环境
3商务礼仪功：规范行塑造形象沟通协调传递信息展示价值
4商务礼仪基特征：差异性规范性发展学继承性
1）规范性：商务礼仪作指导协调商务活动中际关系行方式活动形式广泛涉社会济生活方面社会中全体成员调节相互关系行规范国家民族阶级派社会团体阶层士遵守商务礼仪规范性礼仪实施易落实处便通专门训练达预期效果：签署涉外商务合时根国际惯例合文应时两国法定官方语言国际通行英文法文准备签正式合文须方提供份副
2）继承性：商务礼仪般礼仪基础发展起礼仪规范交中惯俗准逐渐固定袭形成继承性特点类精神文明标志代礼仪礼仪基础继承发展起礼仪约定俗成着社会发展观念变化会逐渐改变商务会面时常握手礼握手礼源初摸手礼传说时路遇陌生时果双方均恶意会放手中东西伸开手（通常右手）手心前方表明手中没武器两走互相抚摸掌心示友惯袭推广成现广泛适握手礼
3）差异性：然民族域宗教礼仪规范许相通处特征民族差域差异文化差异宗教区非常普遍国家区宗教民族时间象等差异商务礼仪规范方式处礼仪存着民族性域性西方国家亲朋友见面时般行拥抱礼亲吻礼示热情友日鞠躬礼国般行拱手礼现握手礼较常见见民族国家着截然礼仪俗规范
4）发展性：商务礼仪规范会着社会发展时代变迁断发展更新方面社会进化礼仪断发展完善方面着国际交扩国政治济思想文化等素渗透商务礼仪赋予新容增加礼仪改革受重视简洁实文明礼仪活动形式发展总趋势中国古代跪拜礼辛亥革命推翻帝制废止
6商务礼仪基原：律原宽容原适度原等原诚实守信原相互尊重原
1）相互尊重原：尊讲态度种态度求承认重视 格感情爱惯职业社会价值应享权力利益尊重社交场合注意三点：充分表现机会表现出热情方永远留余
2）诚实守信原：诚实指真实欺说话客观公正守信指说话算数言行致 古云：守礼者定知廉耻讲道义礼仪绝外表伪饰真正掌握商务礼仪精髓发心表现出尊重友表里
3）等原：商务礼仪建立等基础等作商务礼仪基
原商务礼仪传统礼仪根点 美国心理学家马斯洛需求层次理指出：低高五层次需求：生理安全社交尊受尊重价值实现商务交中礼仪运样遵循理 4）适度原：适度商务交中握特定环境相适应交间感情尺度交背景必须掌握交种尺度意逾越商务交中热情友善热情表现定分寸恰处感够然适应时注意言行适度
5）宽容原：宽宽容相容宽容般原商务礼仪必须遵循基原宽容原严律更宽
6）律原：商务礼仪律原指商务交中没监督
情况商务员礼仪规范求约束反省检点商务交中言语失礼行动出格仪态失态善约束非礼勿视非礼勿听非礼勿言非礼勿动
7商务员礼仪修养
1）加强道德修养：道德认识道德情感道德意志道德信念道德行惯
2）提高礼仪修养 ：科学文化知识学礼仪知识学礼仪实践良心理素质
第二章 会议组织理
1会前准备：策划案容team组会场勘察起草协议会务分工制定会议费预算
2策划案容：会务工作围绕会议容形式进行目题时间参会员（类型数）点会议日程议程员分工项工作负责项活动推进时间等
3会场勘察：俗称踩点会前必须做基础性工作勘察原：会务工作会议容服务策划案方便操作节约资金保证会议利进行
4注意事项：会场方面宾馆软硬件餐饮方面租车问题价格问题
5起草协议容注意事项：协议会务组宾馆合作基础标准细致全面等漏洞
6容涉：会议日期住房标准费场安排费餐饮费 甲方乙方规定乙方甲方规定结算等
7会务员求：工作认真负责细心耐心沟通协调力强劳怨连续作战服分配协作意识原性强应变力强
8必须注意问题：年初预算全面精细节约距开会日期前两周做出预算送审批距开会日期前周务必汇出 需款项提前行文写明规
9会务实施：会务组：出发时间工作容签注意事项会议期间工作会议结束工作
10会务组工作：提前两天出发熟悉环境检查工作熟悉接口购物准备工作开预备会
11开会期间工作：餐厅联系会场联系服务台联系客房部联系处理突发事件
12会议结束工作：退房整理物品结帐回收问卷
13会总结决算：总结验教训表彰先进
统计分析参会情况
会议费报销决算分摊
四中型会议会务理
会务工作程序会议准备检查表会议持检查表
第三章秘书礼仪
1秘书礼仪概念：指秘书交时表示友互敬具体行举止礼仪礼节仪式统称礼节表示尊敬祝颂哀悼类种惯形式仪式正式场合具固定程序整套礼节
2特点
（1）规范性秘书礼仪行举止规范
（2）差异性国家民族特礼仪
（3）变化性礼仪社会发展产物着时代生活断变化变化
3作
（1）助际交现代社会际交非常重良礼仪修养表现尊尊敬交双方等位强调
（2）助事业发展组织想事业发展离开帮助适度礼仪营造出良合作范围
4涉外礼仪：称国际礼仪指外交时国际通行礼节仪式
5涉外礼仪特点：强调隐私尊重强调女士优先
6涉外礼仪原：卑亢互相尊重入乡俗求存异女士优先注重次序
第五章信息调研
1调查研究：指社会实践中客观实际情况进行解分析研究认识质发展规律种觉行动
2调查研究关系：（1）调查指运种科学方法手段客观世界进行解考查查核统计获取掌握确凿材料情况种感性认识活动（2）研究：指已解情况已掌握材料运辩证唯物义历史唯物义立场观点方法进行科学较分析综合概括求认识客观事物质发展规律种理性认识活动
3调查研究作秘书工作容指秘书领导决策指导工作提供真实信息准确工作调查研究作工作程两相互联系相互区工作环节调查秘书运种方法手段调查象进行解核查掌握确凿实际情况程研究秘书已掌握信息情况运科学理知识方法进行综合分析推断探究研究象质事物发展规律
4秘书做调查研究工作意义：a领导某方面决策理工作提供准确信息第手材料保证领导正确决策指导工作b听取收集综合处理基层方面意见领导拾遗补阙c秘书做调查研究全面解掌握基层情况d秘书做调查研究时解掌握市场动领导提供市场信
息e领导级机关贯彻项政策方针提供反馈信息保证步工作开展
5调查研究秘书工作中位作
1）调查研究秘书秘书部门重职责领导工作繁忙事事躬亲秘书职部门须代劳领导调研受干扰秘书秘书部门受干扰职部门调研会带倾性秘书秘书部门较全面反映情况样调研领导帮助
2）调查研究秘书秘书部门做项工作基础调查研究贯穿秘书工作全程环节离开调查研究秘书工作寸步难行秘书深入实际第线调查研究解掌握真实情况情况进行实事求分析证采取相应策办法避免走弯路减少失误提高工作效率质量更领导领导工作服务调查研究秘书秘书部门项常性工作秘书秘书部门做项工作基础
3）调查研究秘书秘书部门辅助领导科学决策首前提决策离开调查研究离开调查研究基础科学预测通调查研究掌握量第手材料材料进行分析研究探求质发展趋势科学决策客观基础科学决策客观客观求调查十月怀胎’解决问题分娩’决策调查研究没结束执行程中需调查研究
4）调查研究秘书获信息重途径领导宏观决策提供部性强参考色彩浓信息情况分析建议开拓思路启迪思维价值领导科学决策处秘书秘书部门获真实价值信息离开调查研究离开调查研究信息失源数量质量难保证
5）调查研究锻炼提高秘书工作力必路通调查研究社会学领导学提高思想政策水改进工作作风工作力断提高通调查研究提高秘书观察力思维力交际力分辨力分析力概括力表达力完善力等
6秘书调查研究特点：
1）强针性秘书工作服领导围绕中心握全局服务决策工作特殊性调查研究特殊性针性质问题进行容方法区调查研究达调查研究目长远政策性课题前急需解决课题关全局战略性课题关局部战术性课题特定时期倾性课题热点问题课题带强针性
2）容方法样性容——政治济科技文化群众生活等容调查方法方法——
工农民知识分子干部私营企业家国外关士等色等调查象调查方式方法相
3）定突击性秘书工作会碰计划外事情工作带突发性时性性质需短时间出解决问题方案需快速组织员深入实调查研究解情况提出解决问题相应措施秘书调查研究工作具突击性性质
4）严格科学性：调查研究务探求客观事物质规律事物全面完整辨证联系符合客观实际认识达
效指导实践通实践加检验印证求：首先科学头脑坚持马克思列宁义立场观点方法坚持唯物辨证法坚持实事求科学精神次调查研究态度科学化严格严谨严肃三严 作风次调查研究手段科学化现代化设备系统信息控制概率模糊数学数理统计等理应
第四篇：商业礼仪概述
古言：中国礼仪称夏服长美称华古代华夏民族正丰富礼仪文化受周边民族赞誉
简言礼礼貌礼节仪仪表仪态仪式
商务礼仪基原
礼仪名目众细纷繁讲究商务礼仪尤应掌握世界国礼仪俗认事种商业活动具体遵行商务礼仪时应遵行基原包括言行文雅尊重态度恭敬等表里致
1尊敬原
商务礼仪基原概括充分考虑兴趣感情尊敬礼仪情感基础社会中等尊重长辈关心客户中高礼仪说明具良素质敬尺敬丈礼良性循环助样机制继续然礼貌种重应伪善取悦更富贵娇尊敬做入乡俗尊重喜禁忌总尊敬友善处理际关系项重原
2真诚原
商务员礼仪树立良组织形象礼仪商务活动说仅仅形式手段意义代表组织形象时事商务讲究礼仪越越注重长远利益恪守真诚原着眼通长期潜移默化影响获终利益
3谦原
谦谦虚善谦种美德更社交成功重条件谦社交表现易热情方善相处乐听取意见显示出虚怀谷胸襟应认识分谦虚实社交障碍尤西方商务交中信表现会方怀疑力
4宽容原
宽宽容相容宽容心胸坦荡豁达度设身处着想谅解失计较失强容纳意识控力中国传统文化历重视提倡宽容道德原宽视种处世基美德
5适度原
际交中注意种情况社交距离善握沟通时感情尺度际交中沟通理解建立良际关系重条件果善握沟通时感情尺度际交缺乏适度距离结果会适反例般交中彬彬理低三四热情方轻浮谄谀样真正赢方尊重达沟通目
总掌握遵行礼仪原际交商务活动中成诚恳彬彬礼受尊敬尊重
二礼仪特点
1规范性
礼仪种规范社会交实践中形成定礼仪关系概括反映礼仪约定俗成种尊敬惯形式想交际场合表现合礼仪彬彬礼必须礼仪种规范条件加遵守
2样性
礼仪广泛涉生活学工作领域礼仪容形式丰富样常见国际交礼仪中仅见面礼握手礼鞠躬礼脱帽礼合十礼亲吻礼点
头礼拱手礼鼓掌礼招手礼注目礼等甚新西兰土著毛利接客高礼仪碰鼻礼谓种样
3域性
国家民族甚国家民族生活域礼仪
4时代性
历史时代具礼仪
：国古时见面时行抱拳礼现已变握手礼日传统见面鞠躬礼现代国际交中日惯握手礼
5差异性
礼仪形式常常会时间点象意义出现差异
6继承性
民族礼仪文化民族固传统文化基础通断吸收民族礼仪文化发展起
7变动性
社会发展历史进步引起众社交活动新特点新问题出现求礼仪变化礼仪变动性
：中国传统婚礼红色表示喜庆西方新娘穿白色礼服表示纯洁代中国新娘穿白色婚纱结婚皆
8相融性
鸣放礼炮源英国时英国军舰驶入国海域前遇国军队时表示
方友没敌意便军舰炮弹发射空鸣放礼炮便成国际相互表示敬意隆重礼节
三礼仪基功
1提高身修养
际交中礼仪衡量文明程度准绳仅反映着交际技巧应变力反映着风度气质道德情操精神风貌
2完善形象
礼仪助塑造良形象印象形成定仪表服饰言谈举止等素整洁方仪表体言谈高雅举止良风度会方留深刻美印象建立友谊信
3改善际关系
礼仪协调际关系调节器际关系具互动性种互动性表现思想行互动程例走路妨碍方表示歉意方友微笑遭天灾祸朋友会伸出友谊手援助间互谅互相亲相爱等种互动行产生效应互动行礼仪手段完成行程
4塑造组织形象
组织形象常常意间体现塑造出宽敞明亮整洁序办公环境统企业服装彬彬礼员工等会留深刻印象良组织形象塑造处
处需礼仪礼仪塑造组织形象基础组织通种礼仪培训提高员工素质外提升组织形象
5建设精神文明
世界国民族十分重视交时礼节礼貌视国家民族文明程度重标志
四商务礼仪中三t
1机智（tact）
机智代表愉快——商务行中感愉快意接物时量欣赏赞美优点愉快环境中生意然会做
机智代表灵敏——商务活动中会接触形形色色谈话接服务时够机敏懂察言观色会罪
机智代表迅速——济社会中追求效率迅速礼仪重表现现代商场制胜原二：说话抓重点行动快敏捷否会商场错失良机
2时机（timing）
里时机三种意思：时间场合选择角色扮演工作场合中应根点身份需恰发言做思慎言司发表意见时抢着表现宜抢司前贵宾交换名片细节稍注意出现失礼行
3宽恕（to1erance）
里指宽恕包容礼仪守中难做点商务活动中做心心想优点说：问题客客客越挑剔应越耐心宽容会增强方信度更提高商务活动品质
第五篇：章教师礼仪概述
章教师礼仪概述
礼仪概述
礼仪文明象征道德范畴礼规天然道德治国法规律条仪矩准治国做尺度类社会发展推进必须弘扬推行礼仪没礼仪方没文化方懂礼仪文明没道德礼仪质实道德规范包括礼节仪式社会道德俗宗教等方面行规范文明道德修养程度种外表现形式礼节社会公认接物方法相处准例初次见面该样互相介绍样互递名片样客等等际交中保持良仪态仪表等仪式指正式场合表示礼节系列固定程式欢迎仪式签字仪式开业典礼婚礼仪式葬礼等
现代礼仪社会功表现方面：
1助提高身修养
际交中礼仪衡量文明程度准绳仅反映着交际技巧应变力反映着气质风度阅历见识道德情操精神风貌意义完全说礼仪教养
学礼仪运礼仪助提高修养助高尚精神塑造真正提高文明程度
2助美化身美化生活
形象仪容表情举止服饰谈吐教养集合礼仪述诸方面详规范学礼仪运礼仪疑益更更规范设计形象维护形象更更充分展示良教养优雅风度
3助促进社会交创建良社交氛围
运礼仪交际活动中充满信胸成竹处变惊外够帮助规范彼交际活动更交象表达尊重敬佩友善意增进彼间解信
4助净化社会风气推进社会义精神文明建设
国正力推进社会义精神文明建设中项重容求全体社会成员讲文明讲礼貌讲卫生讲秩序讲道德心灵美语言美行美环境美容礼仪完全吻合完全说提倡礼仪学运推进社会义精神文明建设殊途相互配合相互促进
二教师礼仪涵培养
教师仅科学文化知识传播者学生思想道德教育者教师说礼仪更特殊意义谓教师礼仪指教师教育活动中应遵循尊敬讲究礼节程序教育工作者必须掌握娴熟运际传播技
教师言行受学生关注起着潜移默化影响教师礼仪仅教师品质修养直接影响着学生
思想行学生成长起着关重作教师传播知识时十分注意言行举止方面成优秀学生够仿效榜样
年通级教育行政部门师德建设教师礼仪提高教师礼仪相悖缺乏起码礼仪常识现象教师队伍中然存引起重视公场合语言粗俗文明尊重学生时常挖苦讽刺冷漠疏远学生提问问候便应付干脆置罔闻课时接听拨手机教室吸烟吐痰形象举止意浓妆艳抹修饰等等必教师进行礼仪教育
教师礼仪教育途径
1教师身加强学
里说学指通励省慎独培养觉礼仪意识达师表道德境界
时学教师职业道德良师德陶冶教师情操转变教师礼仪提高教师素质激发教师积极性着极重作
2学校加强教师礼仪教育
（1）重视教师礼仪传承
老教师新教师结帮教中求老教师传授教学知识理验时传授教师礼仪知识促新教师提高教育教学验时提高教师礼仪修养
（2）加强教师礼仪规范
①求教师尊重学生关爱学生学生真正学生摆教育教学中心等学生热情关爱学生真诚学生服务
②求教师举止体语言文明注意坐立行姿势手势举手投足表现出教师应文明礼貌
③求教师加强家长事沟通配合特文化程度高家长居高设身处家长着想分忧应争取理解支持配合事交中应贵尊重事
④求教师服饰体仪表端庄服饰体仪表端庄教师会学生产生强烈吸引力感染力
3广中学教师加强实践提高身礼仪素养
行动效学方法教师意愿动性重广中学教师充分认识教师礼仪教学活动学生发展程中重作提高实践教师礼仪动性觉性时时刻刻谨记笃行实践中增强礼仪意识提高实践教师礼仪力
三前教师礼仪存问题建议
1教师礼仪文明方面存问题
（1）学生缺少应热情
（2）学生关心够
（3）学生缺乏尊重
（4）形象举止意
（5）公场合注重言行举止
2教师礼仪建议
（1）增强身礼仪榜样意识
（2）学生份热情微笑
（3）尊重学生关爱学生学生
（4）加强学生沟通交流
（5）举止体言语生动
（6）服饰体仪表端庄
3教师礼仪学校教育程中意义
（1）传承传统美德扩充学校德育容
教师言行特教师礼仪表现肩负着选择传递弘扬中华民族传统美德崇高命方面优秀中华民族美德转化青少年代素质结构方面基础形成崭新时代美德通教师示范作传统美德中学生身继承发扬拳拳报国心热爱祖国忠祖国国家兴亡匹夫责国忘家公忘私热爱民关心理解情孜孜进奋发图强正直诚实勤劳节俭见义勇等良意志品德值弘扬学生中华传统美德传承者体现时代进步求新道德规范实践者广中学教师进行礼仪教育传承中华民族传统美德具十分重深远意义
（2）实施素质教育需
素质教育核心容纳三点：素质教育面全体学生
教育素质教育促进学生全面发展教育素质教育促进学生性健康发展教育素质教育非常强调学生发展
发展心理学认童时期社会行发展佳时期中学开展教师礼仪教育十分关键必前市场济新形势实施素质教育具体体现通教
师礼仪教育活动开展推广带动广中学生学礼仪风气帮助学生培养高尚品德逐步树立正确生观世界观价值观健全良性品质心理素质养成健康审美情趣方式学生全面健康发展学社会生活扎实基础
（3）推进课程改革效载体
广中学教师实施新课程程中注重理学学迫原教学惯性传统教学评价压力日常教学行丝毫没发生根变化教师礼仪强调教师基行出发规范言行举止新课程基理念够贯穿教学行中新课程改革行基础推动新课程改革深发展效载体
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第篇：礼仪概述
礼仪概述
礼仪指社会交中受历史传统风俗惯宗教信仰时代潮流等素形成认遵守建立谐关系目种符合交求行准规范总简言礼仪社会交活动中应遵守行规范准
1礼仪定义：
没礼需仪
没仪难表达礼
意思说举止行文雅怕穿没穿龙袍太子 两字相应样没做行
2礼仪形成发展：刀耕火种种形式农耕礼仪
3国礼仪发展五阶段：
公务礼仪特征形成规范性系统性严肃性（公务礼仪必须严肃认真）
4礼仪作：说隐私礼貌修饰避维护形象
二社 交 礼 仪
1女性化妆必修课：女孩子装扮三分七分扮爱美女孩天女孩淡妆出门
2优雅高贵女士晚装：通钻饰手包名牌品显示高贵华丽面
三餐礼仪
四出 行 礼 仪
团队精神外出旅游集体活动时候注意方
结：刚学解公务礼仪四方面细节中允许允许行规范概知道希座事方够呈现良外形象家记住美风采
第二篇：求职信概述
应届毕业生求职网 http
1 求职信概述：
求职程中利履历表简介推销外例须附封求职信告诉求单位该工作胜申请意愿履历表求职程序中体求职信补足达画龙点睛锦添花妙法履历表中充分发挥专长透求职信详细说明藉履历表求职信相辅相成争取面试机会
2写求职信策略
求职信类推销信推销产品写求职信时应做点：
1) attract the attention of your potential employer
吸引您未老板注意力
2) arouse your employer’s interest in you
引起未老板兴趣
3) create a desire for employing you
激发聘欲
4) encourage the employer to take prompt action
促未老板采取果断聘行动
3 写求职信应考虑问题
1) who is the potential employer
申请什公司？
2) what is your main attraction
什吸引老板处？
3) what are the unique characteristics that make you special
什方法鹤立鸡群脱颖出？
4) how can you inform the potential employer about your strengths
未老板展现优点特长？
5) what misconception about you should you try to correct for instance if he thinks that you are tooyoung and inexperienced how can you convince him that he is wrong
纠正未老板产生错误认识？方说认太年轻缺乏验？
4 求职信容：
1) source of information
求职信息源报纸杂志招工广告市场获取信息
2) position you want to apply for
算应聘种岗位
3) personal information
背景资料——年龄(age)性(sex)受教育程度(educational background)专业(major)工作 历 (working experience)
4) your strengths
特长
5) reasons for quitting the previous job and for applying the present job
辞前单位工作简单理陈述应聘县职务充足理
6) contact method and when you are available to the interview
联系方式：电话号码电子邮件址面试时间
7) reference
证明
5 求职信具体写法：
求职信分三段书写：
第段应告诉收信处知该公司（单位）行名址处获悉方职位空缺譬报纸电台者电视台等表达该职位兴趣原
第二段提供资料年龄婚姻状况兴趣参加社团活动等等提供教学资料：学历专业毕业学校学课程等讲述相关工作验职公司担职位相关工作业绩等性格特点
第三段希方予面试机会留联络方式感谢方关心盼早日收回复等
6 求职信常句型
求职信开头常语
1) my interest in the position of masonry supply manager has prompted me to forward my resume for
your review and consideration
2) the sales manager position advertised in the chicago tribune on october 12 intrigues me i believe
you will find me wellqualified
3) i am writing to inquire opportunities for computer programmers in your organization
4) are you currently seeking a security specialist to maintain or upgrade the security of your organization
if so i would like to apply for the position
5) having majored in mathematics at rice university where i also worked as a research assistant i am
confident that i would make a successful addition to your economics research department
6) at the suggestion of walter durrane i am enclosing my resume for your consideration pertaining to
consulting or related assignments with any corporation
7) i am forwarding my resume in regards to the opening we discussed in your marketing department
8) attention of human resource manager like many other young men i am looking for a position i
want to get started at the bottom perhaps but started
说明写应征函起：
1) replying to your advertisement in today＇s issue of the (newspaper) i wish to apply for the position in
your esteemed firm
2) with reference to your advertisement in (newspaper) of may 2 for a clerk i offer myself for the post
3) please consider me an applicant for the position which you advertised in (newspaper) of december 5
4) i should like to apply for the position mentioned in your advertisement in (newspaper) of july 22
5) having noticed the enclosed advertisement in this morning＇s newspaper i wish to apply for the
position referred to
6) in answer to your advertisement in today＇s newspaper for a secretary i wish to tender my services
7) your advertisement for a telephone operator in the newspaper of march 8 has interested me i feel i
can fill that position
8) referring to your advertisement in the newspaper of june 30 for an assistant chemist i hope to offer
my services
介绍：叙述年龄验
1) i have been for over five years in the employ of an exporting company
2) i have been in the business for the last ten years and worked as the superintendent in the personnel department
3) i have had five years＇ experience with a company as a salesman
4) for the past three years i have been in the office of the brothers trading co where i have been ad still am an accountant
5) i am twenty years of age and have been employed for the last two years by the green trees co in the general clerical work of the office
6) i am 25 years of age and have had two years＇ experience in my present post which i am leaving to better myself
7) i am nineteen years of age female and have had two years＇ experience in a company＇s delivery office
8) since my graduation from the school two years ago i have been employed in the green hotel as a cashier
叙述力
1) i am a good accountant and have a thorough knowledge of the english language
2) i am able to take dictation in english and transcribe them rapidly into chinese
3) being well acquainted with office works i could make myself generally useful should there be any opportunity of your requiring my services
4) i have been at the city commercial college where i have acquired a knowledge of english mathematics and elementary business practice
5) i can write shorthand and type at the rate of 120 words and 55 words per minute respectively
6) at school i won a scholarship and the first prize in the speech contest
7) since leaving school i have attended the typewriting and shorthand classes and have now attained a speed of fifty and ninety words respectively
8) my education is as follows a full threeyear commercial course in the ud high school from this school i graduated with honor in june 1975
函附寄物（附件）
1)you will find enclosed an outline of my education and business training and copies of two letters ofrecommendation
2) enclosed please find a resume and a photo
3) i attach schedule of my qualification and experience
4) i am enclosing my curriculum vitae together with my photograph
5) a copy of my transcript is enclosed
6) enclosed you will find a letter of recommendation from my former teacher of english
7) you can see from the data sheet that is enclosed that
8) i enclose a resume and one of my publications
关薪金遇
1) the salary i should require would be hk6500 per month as a start
2) i should require a salary of 4500 a month to begin with
3) the salary i should require would be 60000 a year plus 1 commission on all sales
4) the salary at which i should desire to commence is 10000 dollars
5) i should require a commencing salary of 9600 dollars a month
6) i am quite willing to start with a small salary
7) as regards salary i leave it to you to decide after experience of my capacity
8) i am willing to serve on trial for some months at a small salary
说明离职原
1) my reason for leaving my present employment is that i am desirous of getting broader experience intrading
2) my reason for leaving the company is that i wish to get into the advertising business
3) my reason for leaving my present employment is simple because i see no chance of advancement
4) i am desirous of leaving the employment in order to improve my position and have more responsiblility
5) i left them a fortnight ago owing to a disagreement with the president mr lau
6) i left the office on account of the discontinuance of the business
7) the only reason why i am leaving the present position is i want an object to better myself
8) unfortunately i have had to leave my position as my employers have been forced to liquidate their business due to the worldwide economic adversity
结尾：请求面谈客套语
1) i should be glad to have a personal interview and can furnish references if desired
2) if you desire an interview i shall be most happy to call in person on any day and at any time you may appoint
3) should you think favorably of my application kindly grant me an interview
4) i trust that you will give this application your favorable consideration
5) should you give me a trial i will do my utmost to afford you every satisfaction
6) should this application meet with your favorable consideration i will do my utmost to justify the confidence you may repose in me
7) should you entertain my application favorably i would spare no trouble to acquit myself to your satisfaction
8) i wish to assure you that if successful i would endeavor to give you every satisfaction
求职信结尾处常语
1) i should appreciate the privilege of an interview i may be reached by letter at the address given above
or by telephone at 1234651
2) i feel that a personal meeting would give us the opportunity to discuss your shortand longterm
objectives and my ability to direct your organization towards successfully achieving those goals
3) i will contact you in a few days to arrange a meeting for further discussion in the interim should you
require additional information i may be reached at 6666666 between 1100am and 600pm
4) i welcome the opportunity to meet with you to further discuss my qualifications and your needs
thank you for your time and consideration
5) i have enclosed a resume as well as a brief sample of my writing for your review i look forward to
meeting with you to discuss further how i could contribute to your organization
6) the enclosed resume describes my qualifications for the position advertised i would welcome the
opportunity to personally discuss my qualifications with you at your convenience
7) i feel confident that given the opportunity i can make an immediate contribution to any corporation
i would appreciate the opportunity to meet with you to discuss your requirements i will call your office on friday to schedule an appointment thank you for your consideration
8) i can be reached at the telephone number listed above i would appreciate any leads you could give me
again i very much enjoyed our conversation
假设李报知某公司欲招聘名英语翻译请该公司理写份求职信资料：
1简况：姓名李年龄30岁身高180米健康状况良业余爱游泳唱歌跳舞
2简历：1994年北京学毕业分配南通中学工作1996年调苏州中学工作
3工作：工作认真负责相处融洽
4特长：精通英语尤口语已中文书籍译成英语懂日语日语外宾话 联系电话：3654731
联系址：苏州市民路号
第步：介绍消息源
介绍消息源实际求职信开篇交句求职信显然畅介绍消息源会收信感意外突然文章缺乏渡应文消息源作介绍：
dear manager
i learned from the newspaper that your company wanted to hire an english translator
第二步：表明求职心愿
介绍完消息源应收信表明求职心愿写信目文求职心愿作介绍： i＇m interested in this job very much i’ like to get this job
第三步：介绍简历
某单位需新求职求职心愿意味着项工作非莫属果没干项工作历实力难适应介绍简历必少文简历介绍：
now i＇d like to introduce myself to you my name is li ping i＇m 30 years old i＇m 180 cm talli＇m healthy i like swimming singing and dancing in my spare time i graduated from beijing university in 1994 then i went to work in nantong middle school in 1996i began to work in suzhou middle school and i have worked there until now
第四步：摆出求职优势
仅定工作历没身优势特长难求称心意工作求职时应表明具定工作历外具定优势特长样稳操胜券文通方法摆出优势：
i work hard and i can get along well with others i＇m good at english and especially my spokenenglish is very good i＇ve translated many chinese books into english i can understand japaneseand i can talk to foreigners in japanese freely
第五步：提出获职算
丰富工作验定优势特长代表现情况果获职心愿已高枕忧马虎事单位认显然表明获职努力工作决心感动单位领导利谋项工作重环文获职算作介绍：
if you agree with me i＇ll work hard and try to be a good translator
第六步：请求答复联系
果单位领导意求职求必然请联系便时做准备单位应聘报准确起见请求答复联系时应提供通讯址邮政编码电话号码电子信箱等文答复联系容作介绍：
if you agree with me please write a letter to me or phone me i live at no1 renmin road suzhou city my telephone number is 3654371
第七步：表明感激情
请求否够满意答复单位写信方添麻烦应方表明感激情文样表明感激情：
thank you very much
述七步容联成整体加面信尾成封完整求职信
yours truly
liping
8 exercise
job vacancy
marketing executives
the dow chemical company is the fifth largest chemical company in the world with yearly sales ofus20 billion dow manufactures and supplies chemicals plastics and agricultural products for customers in 164 countries there are 43000 staff in the dow distributed all over the world nowdow is sincerely seeking for some marketing executives in hunan province
qualifications
college diploma and major in international trade or business english
ecommerce working experience preferred
skilled in using english (writing and speaking) and computer operation
competitive salary and outstanding benefit package accompany the rewarding positions and the person with excellent performance has the chance of training and promotion to marketing manager interested applicants should forward your application and curriculum vitae to tim rogers
hunan branch the dow chemical company
362 zhongshan road changsha postcode 410008
第三篇：商务礼仪概述
第章商务礼仪概述
1商务礼仪特指：商务活动中礼仪规范准般礼仪商务活动中
运体现般际交礼仪容更丰富
2 商务礼仪构成素：体客体媒体环境
3商务礼仪功：规范行塑造形象沟通协调传递信息展示价值
4商务礼仪基特征：差异性规范性发展学继承性
1）规范性：商务礼仪作指导协调商务活动中际关系行方式活动形式广泛涉社会济生活方面社会中全体成员调节相互关系行规范国家民族阶级派社会团体阶层士遵守商务礼仪规范性礼仪实施易落实处便通专门训练达预期效果：签署涉外商务合时根国际惯例合文应时两国法定官方语言国际通行英文法文准备签正式合文须方提供份副
2）继承性：商务礼仪般礼仪基础发展起礼仪规范交中惯俗准逐渐固定袭形成继承性特点类精神文明标志代礼仪礼仪基础继承发展起礼仪约定俗成着社会发展观念变化会逐渐改变商务会面时常握手礼握手礼源初摸手礼传说时路遇陌生时果双方均恶意会放手中东西伸开手（通常右手）手心前方表明手中没武器两走互相抚摸掌心示友惯袭推广成现广泛适握手礼
3）差异性：然民族域宗教礼仪规范许相通处特征民族差域差异文化差异宗教区非常普遍国家区宗教民族时间象等差异商务礼仪规范方式处礼仪存着民族性域性西方国家亲朋友见面时般行拥抱礼亲吻礼示热情友日鞠躬礼国般行拱手礼现握手礼较常见见民族国家着截然礼仪俗规范
4）发展性：商务礼仪规范会着社会发展时代变迁断发展更新方面社会进化礼仪断发展完善方面着国际交扩国政治济思想文化等素渗透商务礼仪赋予新容增加礼仪改革受重视简洁实文明礼仪活动形式发展总趋势中国古代跪拜礼辛亥革命推翻帝制废止
6商务礼仪基原：律原宽容原适度原等原诚实守信原相互尊重原
1）相互尊重原：尊讲态度种态度求承认重视 格感情爱惯职业社会价值应享权力利益尊重社交场合注意三点：充分表现机会表现出热情方永远留余
2）诚实守信原：诚实指真实欺说话客观公正守信指说话算数言行致 古云：守礼者定知廉耻讲道义礼仪绝外表伪饰真正掌握商务礼仪精髓发心表现出尊重友表里
3）等原：商务礼仪建立等基础等作商务礼仪基
原商务礼仪传统礼仪根点 美国心理学家马斯洛需求层次理指出：低高五层次需求：生理安全社交尊受尊重价值实现商务交中礼仪运样遵循理 4）适度原：适度商务交中握特定环境相适应交间感情尺度交背景必须掌握交种尺度意逾越商务交中热情友善热情表现定分寸恰处感够然适应时注意言行适度
5）宽容原：宽宽容相容宽容般原商务礼仪必须遵循基原宽容原严律更宽
6）律原：商务礼仪律原指商务交中没监督
情况商务员礼仪规范求约束反省检点商务交中言语失礼行动出格仪态失态善约束非礼勿视非礼勿听非礼勿言非礼勿动
7商务员礼仪修养
1）加强道德修养：道德认识道德情感道德意志道德信念道德行惯
2）提高礼仪修养 ：科学文化知识学礼仪知识学礼仪实践良心理素质
第二章 会议组织理
1会前准备：策划案容team组会场勘察起草协议会务分工制定会议费预算
2策划案容：会务工作围绕会议容形式进行目题时间参会员（类型数）点会议日程议程员分工项工作负责项活动推进时间等
3会场勘察：俗称踩点会前必须做基础性工作勘察原：会务工作会议容服务策划案方便操作节约资金保证会议利进行
4注意事项：会场方面宾馆软硬件餐饮方面租车问题价格问题
5起草协议容注意事项：协议会务组宾馆合作基础标准细致全面等漏洞
6容涉：会议日期住房标准费场安排费餐饮费 甲方乙方规定乙方甲方规定结算等
7会务员求：工作认真负责细心耐心沟通协调力强劳怨连续作战服分配协作意识原性强应变力强
8必须注意问题：年初预算全面精细节约距开会日期前两周做出预算送审批距开会日期前周务必汇出 需款项提前行文写明规
9会务实施：会务组：出发时间工作容签注意事项会议期间工作会议结束工作
10会务组工作：提前两天出发熟悉环境检查工作熟悉接口购物准备工作开预备会
11开会期间工作：餐厅联系会场联系服务台联系客房部联系处理突发事件
12会议结束工作：退房整理物品结帐回收问卷
13会总结决算：总结验教训表彰先进
统计分析参会情况
会议费报销决算分摊
四中型会议会务理
会务工作程序会议准备检查表会议持检查表
第三章秘书礼仪
1秘书礼仪概念：指秘书交时表示友互敬具体行举止礼仪礼节仪式统称礼节表示尊敬祝颂哀悼类种惯形式仪式正式场合具固定程序整套礼节
2特点
（1）规范性秘书礼仪行举止规范
（2）差异性国家民族特礼仪
（3）变化性礼仪社会发展产物着时代生活断变化变化
3作
（1）助际交现代社会际交非常重良礼仪修养表现尊尊敬交双方等位强调
（2）助事业发展组织想事业发展离开帮助适度礼仪营造出良合作范围
4涉外礼仪：称国际礼仪指外交时国际通行礼节仪式
5涉外礼仪特点：强调隐私尊重强调女士优先
6涉外礼仪原：卑亢互相尊重入乡俗求存异女士优先注重次序
第五章信息调研
1调查研究：指社会实践中客观实际情况进行解分析研究认识质发展规律种觉行动
2调查研究关系：（1）调查指运种科学方法手段客观世界进行解考查查核统计获取掌握确凿材料情况种感性认识活动（2）研究：指已解情况已掌握材料运辩证唯物义历史唯物义立场观点方法进行科学较分析综合概括求认识客观事物质发展规律种理性认识活动
3调查研究作秘书工作容指秘书领导决策指导工作提供真实信息准确工作调查研究作工作程两相互联系相互区工作环节调查秘书运种方法手段调查象进行解核查掌握确凿实际情况程研究秘书已掌握信息情况运科学理知识方法进行综合分析推断探究研究象质事物发展规律
4秘书做调查研究工作意义：a领导某方面决策理工作提供准确信息第手材料保证领导正确决策指导工作b听取收集综合处理基层方面意见领导拾遗补阙c秘书做调查研究全面解掌握基层情况d秘书做调查研究时解掌握市场动领导提供市场信
息e领导级机关贯彻项政策方针提供反馈信息保证步工作开展
5调查研究秘书工作中位作
1）调查研究秘书秘书部门重职责领导工作繁忙事事躬亲秘书职部门须代劳领导调研受干扰秘书秘书部门受干扰职部门调研会带倾性秘书秘书部门较全面反映情况样调研领导帮助
2）调查研究秘书秘书部门做项工作基础调查研究贯穿秘书工作全程环节离开调查研究秘书工作寸步难行秘书深入实际第线调查研究解掌握真实情况情况进行实事求分析证采取相应策办法避免走弯路减少失误提高工作效率质量更领导领导工作服务调查研究秘书秘书部门项常性工作秘书秘书部门做项工作基础
3）调查研究秘书秘书部门辅助领导科学决策首前提决策离开调查研究离开调查研究基础科学预测通调查研究掌握量第手材料材料进行分析研究探求质发展趋势科学决策客观基础科学决策客观客观求调查十月怀胎’解决问题分娩’决策调查研究没结束执行程中需调查研究
4）调查研究秘书获信息重途径领导宏观决策提供部性强参考色彩浓信息情况分析建议开拓思路启迪思维价值领导科学决策处秘书秘书部门获真实价值信息离开调查研究离开调查研究信息失源数量质量难保证
5）调查研究锻炼提高秘书工作力必路通调查研究社会学领导学提高思想政策水改进工作作风工作力断提高通调查研究提高秘书观察力思维力交际力分辨力分析力概括力表达力完善力等
6秘书调查研究特点：
1）强针性秘书工作服领导围绕中心握全局服务决策工作特殊性调查研究特殊性针性质问题进行容方法区调查研究达调查研究目长远政策性课题前急需解决课题关全局战略性课题关局部战术性课题特定时期倾性课题热点问题课题带强针性
2）容方法样性容——政治济科技文化群众生活等容调查方法方法——
工农民知识分子干部私营企业家国外关士等色等调查象调查方式方法相
3）定突击性秘书工作会碰计划外事情工作带突发性时性性质需短时间出解决问题方案需快速组织员深入实调查研究解情况提出解决问题相应措施秘书调查研究工作具突击性性质
4）严格科学性：调查研究务探求客观事物质规律事物全面完整辨证联系符合客观实际认识达
效指导实践通实践加检验印证求：首先科学头脑坚持马克思列宁义立场观点方法坚持唯物辨证法坚持实事求科学精神次调查研究态度科学化严格严谨严肃三严 作风次调查研究手段科学化现代化设备系统信息控制概率模糊数学数理统计等理应
第四篇：商业礼仪概述
古言：中国礼仪称夏服长美称华古代华夏民族正丰富礼仪文化受周边民族赞誉
简言礼礼貌礼节仪仪表仪态仪式
商务礼仪基原
礼仪名目众细纷繁讲究商务礼仪尤应掌握世界国礼仪俗认事种商业活动具体遵行商务礼仪时应遵行基原包括言行文雅尊重态度恭敬等表里致
1尊敬原
商务礼仪基原概括充分考虑兴趣感情尊敬礼仪情感基础社会中等尊重长辈关心客户中高礼仪说明具良素质敬尺敬丈礼良性循环助样机制继续然礼貌种重应伪善取悦更富贵娇尊敬做入乡俗尊重喜禁忌总尊敬友善处理际关系项重原
2真诚原
商务员礼仪树立良组织形象礼仪商务活动说仅仅形式手段意义代表组织形象时事商务讲究礼仪越越注重长远利益恪守真诚原着眼通长期潜移默化影响获终利益
3谦原
谦谦虚善谦种美德更社交成功重条件谦社交表现易热情方善相处乐听取意见显示出虚怀谷胸襟应认识分谦虚实社交障碍尤西方商务交中信表现会方怀疑力
4宽容原
宽宽容相容宽容心胸坦荡豁达度设身处着想谅解失计较失强容纳意识控力中国传统文化历重视提倡宽容道德原宽视种处世基美德
5适度原
际交中注意种情况社交距离善握沟通时感情尺度际交中沟通理解建立良际关系重条件果善握沟通时感情尺度际交缺乏适度距离结果会适反例般交中彬彬理低三四热情方轻浮谄谀样真正赢方尊重达沟通目
总掌握遵行礼仪原际交商务活动中成诚恳彬彬礼受尊敬尊重
二礼仪特点
1规范性
礼仪种规范社会交实践中形成定礼仪关系概括反映礼仪约定俗成种尊敬惯形式想交际场合表现合礼仪彬彬礼必须礼仪种规范条件加遵守
2样性
礼仪广泛涉生活学工作领域礼仪容形式丰富样常见国际交礼仪中仅见面礼握手礼鞠躬礼脱帽礼合十礼亲吻礼点
头礼拱手礼鼓掌礼招手礼注目礼等甚新西兰土著毛利接客高礼仪碰鼻礼谓种样
3域性
国家民族甚国家民族生活域礼仪
4时代性
历史时代具礼仪
：国古时见面时行抱拳礼现已变握手礼日传统见面鞠躬礼现代国际交中日惯握手礼
5差异性
礼仪形式常常会时间点象意义出现差异
6继承性
民族礼仪文化民族固传统文化基础通断吸收民族礼仪文化发展起
7变动性
社会发展历史进步引起众社交活动新特点新问题出现求礼仪变化礼仪变动性
：中国传统婚礼红色表示喜庆西方新娘穿白色礼服表示纯洁代中国新娘穿白色婚纱结婚皆
8相融性
鸣放礼炮源英国时英国军舰驶入国海域前遇国军队时表示
方友没敌意便军舰炮弹发射空鸣放礼炮便成国际相互表示敬意隆重礼节
三礼仪基功
1提高身修养
际交中礼仪衡量文明程度准绳仅反映着交际技巧应变力反映着风度气质道德情操精神风貌
2完善形象
礼仪助塑造良形象印象形成定仪表服饰言谈举止等素整洁方仪表体言谈高雅举止良风度会方留深刻美印象建立友谊信
3改善际关系
礼仪协调际关系调节器际关系具互动性种互动性表现思想行互动程例走路妨碍方表示歉意方友微笑遭天灾祸朋友会伸出友谊手援助间互谅互相亲相爱等种互动行产生效应互动行礼仪手段完成行程
4塑造组织形象
组织形象常常意间体现塑造出宽敞明亮整洁序办公环境统企业服装彬彬礼员工等会留深刻印象良组织形象塑造处
处需礼仪礼仪塑造组织形象基础组织通种礼仪培训提高员工素质外提升组织形象
5建设精神文明
世界国民族十分重视交时礼节礼貌视国家民族文明程度重标志
四商务礼仪中三t
1机智（tact）
机智代表愉快——商务行中感愉快意接物时量欣赏赞美优点愉快环境中生意然会做
机智代表灵敏——商务活动中会接触形形色色谈话接服务时够机敏懂察言观色会罪
机智代表迅速——济社会中追求效率迅速礼仪重表现现代商场制胜原二：说话抓重点行动快敏捷否会商场错失良机
2时机（timing）
里时机三种意思：时间场合选择角色扮演工作场合中应根点身份需恰发言做思慎言司发表意见时抢着表现宜抢司前贵宾交换名片细节稍注意出现失礼行
3宽恕（to1erance）
里指宽恕包容礼仪守中难做点商务活动中做心心想优点说：问题客客客越挑剔应越耐心宽容会增强方信度更提高商务活动品质
第五篇：章教师礼仪概述
章教师礼仪概述
礼仪概述
礼仪文明象征道德范畴礼规天然道德治国法规律条仪矩准治国做尺度类社会发展推进必须弘扬推行礼仪没礼仪方没文化方懂礼仪文明没道德礼仪质实道德规范包括礼节仪式社会道德俗宗教等方面行规范文明道德修养程度种外表现形式礼节社会公认接物方法相处准例初次见面该样互相介绍样互递名片样客等等际交中保持良仪态仪表等仪式指正式场合表示礼节系列固定程式欢迎仪式签字仪式开业典礼婚礼仪式葬礼等
现代礼仪社会功表现方面：
1助提高身修养
际交中礼仪衡量文明程度准绳仅反映着交际技巧应变力反映着气质风度阅历见识道德情操精神风貌意义完全说礼仪教养
学礼仪运礼仪助提高修养助高尚精神塑造真正提高文明程度
2助美化身美化生活
形象仪容表情举止服饰谈吐教养集合礼仪述诸方面详规范学礼仪运礼仪疑益更更规范设计形象维护形象更更充分展示良教养优雅风度
3助促进社会交创建良社交氛围
运礼仪交际活动中充满信胸成竹处变惊外够帮助规范彼交际活动更交象表达尊重敬佩友善意增进彼间解信
4助净化社会风气推进社会义精神文明建设
国正力推进社会义精神文明建设中项重容求全体社会成员讲文明讲礼貌讲卫生讲秩序讲道德心灵美语言美行美环境美容礼仪完全吻合完全说提倡礼仪学运推进社会义精神文明建设殊途相互配合相互促进
二教师礼仪涵培养
教师仅科学文化知识传播者学生思想道德教育者教师说礼仪更特殊意义谓教师礼仪指教师教育活动中应遵循尊敬讲究礼节程序教育工作者必须掌握娴熟运际传播技
教师言行受学生关注起着潜移默化影响教师礼仪仅教师品质修养直接影响着学生
思想行学生成长起着关重作教师传播知识时十分注意言行举止方面成优秀学生够仿效榜样
年通级教育行政部门师德建设教师礼仪提高教师礼仪相悖缺乏起码礼仪常识现象教师队伍中然存引起重视公场合语言粗俗文明尊重学生时常挖苦讽刺冷漠疏远学生提问问候便应付干脆置罔闻课时接听拨手机教室吸烟吐痰形象举止意浓妆艳抹修饰等等必教师进行礼仪教育
教师礼仪教育途径
1教师身加强学
里说学指通励省慎独培养觉礼仪意识达师表道德境界
时学教师职业道德良师德陶冶教师情操转变教师礼仪提高教师素质激发教师积极性着极重作
2学校加强教师礼仪教育
（1）重视教师礼仪传承
老教师新教师结帮教中求老教师传授教学知识理验时传授教师礼仪知识促新教师提高教育教学验时提高教师礼仪修养
（2）加强教师礼仪规范
①求教师尊重学生关爱学生学生真正学生摆教育教学中心等学生热情关爱学生真诚学生服务
②求教师举止体语言文明注意坐立行姿势手势举手投足表现出教师应文明礼貌
③求教师加强家长事沟通配合特文化程度高家长居高设身处家长着想分忧应争取理解支持配合事交中应贵尊重事
④求教师服饰体仪表端庄服饰体仪表端庄教师会学生产生强烈吸引力感染力
3广中学教师加强实践提高身礼仪素养
行动效学方法教师意愿动性重广中学教师充分认识教师礼仪教学活动学生发展程中重作提高实践教师礼仪动性觉性时时刻刻谨记笃行实践中增强礼仪意识提高实践教师礼仪力
三前教师礼仪存问题建议
1教师礼仪文明方面存问题
（1）学生缺少应热情
（2）学生关心够
（3）学生缺乏尊重
（4）形象举止意
（5）公场合注重言行举止
2教师礼仪建议
（1）增强身礼仪榜样意识
（2）学生份热情微笑
（3）尊重学生关爱学生学生
（4）加强学生沟通交流
（5）举止体言语生动
（6）服饰体仪表端庄
3教师礼仪学校教育程中意义
（1）传承传统美德扩充学校德育容
教师言行特教师礼仪表现肩负着选择传递弘扬中华民族传统美德崇高命方面优秀中华民族美德转化青少年代素质结构方面基础形成崭新时代美德通教师示范作传统美德中学生身继承发扬拳拳报国心热爱祖国忠祖国国家兴亡匹夫责国忘家公忘私热爱民关心理解情孜孜进奋发图强正直诚实勤劳节俭见义勇等良意志品德值弘扬学生中华传统美德传承者体现时代进步求新道德规范实践者广中学教师进行礼仪教育传承中华民族传统美德具十分重深远意义
（2）实施素质教育需
素质教育核心容纳三点：素质教育面全体学生
教育素质教育促进学生全面发展教育素质教育促进学生性健康发展教育素质教育非常强调学生发展
发展心理学认童时期社会行发展佳时期中学开展教师礼仪教育十分关键必前市场济新形势实施素质教育具体体现通教
师礼仪教育活动开展推广带动广中学生学礼仪风气帮助学生培养高尚品德逐步树立正确生观世界观价值观健全良性品质心理素质养成健康审美情趣方式学生全面健康发展学社会生活扎实基础
（3）推进课程改革效载体
广中学教师实施新课程程中注重理学学迫原教学惯性传统教学评价压力日常教学行丝毫没发生根变化教师礼仪强调教师基行出发规范言行举止新课程基理念够贯穿教学行中新课程改革行基础推动新课程改革深发展效载体
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