2. 概念演进Production management
Production and operations management
operations management
Service (operations) management
3. 参考资料Service management: operations,Strategy and information technology(2nd ed.) ,McGraw-Hill Companies,Inc.
James A. Fitzsimmons & Mona J. Fitzsimmons
南开大学 张金成 等译 机械工业版
http://soma.byu.edu