THE STREGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：FOLLOW UP ACTION 活动进
Code 序号： OHSMCSD005
Objectives目：At the end of this session each trainee will be able to
培训结束位受训者应：
1 Familiar with the follow up steps
清楚解活动进步骤
2 Effectively solve any problems
效解决活动程中发生问题
Standard标准： Refer to S&P
参标准程序
Resources培训器材：Flip Chart 白板 Hand Out 培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Prepare on Flip Chart
准备白板
Contents
容
Show WIFM(objective)
表明课学容(目标)
1 Familiar with the follow up steps
清楚解活动进步骤
2 Effectively solve any problems
效解决活动程中发生问题
The course should be divided into three parts
课程分二部份：
1 Explain the steps to
讲解步骤
2 Emphasis the key point of steps
强调重点步骤
This session will be divided into two parts
结课分二部分：
1 Explain each step to the trainees (refer to s & p )
促步讲解步骤(标准程序)
a Before the event
活动前
b During the event
活动中
10min
5min
5min
50min
30min
Practice
练
Summary
总结
c After the event
活动结束
2 Give concern example
讲解程中举例说明
1 Suppose a situation a client comes for a event and each trainee have the chance give the suggestion according to the steps below
假设情景位客想预定活动
学员应根述步骤客建议
2 Ask few trainees to repeat the steps of making the contract and reach the correspondence with the client
提问部分培训生复述客签定合达成相关协定步骤
1 Review today’s content
复日容
2 Emphasis the key points
强调日重点
3 Ask some question about each point
应重点问题提问
20min
10min
Total 70min
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：FOLLOW UP ACTION 活动进
Code 序号： OHSMCSD005
Objectives目：At the end of this session each trainee will be able to
培训结束位受训者应：
1 Familiar with the follow up steps
清楚解活动进步骤
2 Effectively solve any problems
效解决活动程中发生问题
Standard标准： Refer to S&P
参标准程序
Resources培训器材：Flip Chart 白板 Hand Out 培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Prepare on Flip Chart
准备白板
Contents
容
Show WIFM(objective)
表明课学容(目标)
1 Familiar with the follow up steps
清楚解活动进步骤
2 Effectively solve any problems
效解决活动程中发生问题
The course should be divided into three parts
课程分二部份：
1 Explain the steps to
讲解步骤
2 Emphasis the key point of steps
强调重点步骤
This session will be divided into two parts
结课分二部分：
1 Explain each step to the trainees (refer to s & p )
促步讲解步骤(标准程序)
a Before the event
活动前
b During the event
活动中
10min
5min
5min
50min
30min
Practice
练
Summary
总结
c After the event
活动结束
2 Give concern example
讲解程中举例说明
1 Suppose a situation a client comes for a event and each trainee have the chance give the suggestion according to the steps below
假设情景位客想预定活动
学员应根述步骤客建议
2 Ask few trainees to repeat the steps of making the contract and reach the correspondence with the client
提问部分培训生复述客签定合达成相关协定步骤
1 Review today’s content
复日容
2 Emphasis the key points
强调日重点
3 Ask some question about each point
应重点问题提问
20min
10min
Total 70min
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
