11. Pre-turnover costs 离职前成本
slower work pace 工作效率降低
increased absenteeism 缺勤增加
Separation costs 分离成本
severance pay 离职工资
unemployment costs 事业成本
litigation fees 诉讼费用
Vacancy costs 空缺成本
lost opportunities in sales and service 销售与服务机会的流失
overtime pay for employees who pick up the slack 有关人员的加班工资
Recruiting and new-hire processing costs 重新雇佣成本
the direct cost of advertisement and promotional materials, referral bonuses, relocation expenses, sign-on bonuses, background checks
the wages of employees who recruit, process paperwork, conduct interviews and tours, give tests, train and conduct orientation
the wages of support staff who hook up computers and phones, process identification badges Turnover Costs
12. Managing the Effects of Layoffs on SurvivorsFACTORS AFFECTING SURVIVORS' REACTIONS
影响幸存者反应的因素Perceived Fairness 公平感
Changed Working Conditions 变化的工作条件
13. Perceived FairnessIS THE LAYOFF JUSTIFIED?
IS THE LAYOFF CONGRUENT WITH CORPORATE CULTURE?
DID THE ORGANIZATION PROVIDE AMPLE ADVANCED NOTICE?
IN IMPLEMENTING THE LAYOFF, HOW WELL DID THE ORGANIZATION ATTEND TO THE DETAILS?
DID MANAGEMENT PROVIDE A CLEAR AND ADEQUATE EXPLANATION OF THE REASONS FOR THE LAYOFFS?
WERE CUTBACKS SHARED AT HIGHER MANAGERIAL LEVELS?
WHAT DECISION RULE WAS USED TO DETERMINE WHICH EMPLOYEES WOULD BE LAID OFF VERSUS CHOSEN TO REMAIN?
DID THE ORGANIZATION PROVIDE TANGIBLE CARETAKING SERVICES TO HELP SOFTEN THE BLOW FOR THOSE LAID OFF?
DID THE ORGANIZATION INVOLVE ITS EMPLOYEES IN THE LAYOFF DECISION PROCESS?FACTORS AFFECTING SURVIVORS' REACTIONS
14. Changed Working ConditionsHOW MUCH SHOULD I WORRY ABOUT THE POSSIBILITY OF FURTHER LAYOFFS?
HOW DOES MY JOB COMPARE TO THE ONE THAT I HAD BEFORE THE LAYOFFS?
WHAT IS MY FUTURE HERE?
WHAT ARE THE REACTIONS OF MY FELLOW SURVIVORS?FACTORS AFFECTING SURVIVORS' REACTIONS
15. Before the layoff, managers should:Evaluate the relationship between the layoff and corporate strategy and culture
Provide ample advanced notice
Identify key people and solicit their commitment to the new organization
Prepare Supervisors and managers for the layoffsManaging the Effects of Layoffs on Survivors
16. During the layoff, managers should:Give full information
Provide assistance to those laid off, including severance pay and outplacement counseling
Treat victims and survivors with dignity and respect
Use ceremony to facilitate the transitionManaging the Effects of Layoffs on Survivors
17. After the layoff, managers should:Solicit employee input
Do away with unnecessary work
Enrich jobs as much as possible
Make sure that survivors recognize new opportunities
Have survivors work at "achievable" goals and tasks.
Publicize the rewards provided to survivors for the new behavior you wish to encourage.
Make new career paths explicit.Managing the Effects of Layoffs on Survivors
18. Termination InterviewPlan the interview carefully.
Schedule the meeting on a day early in the week
Make sure the employee keeps the appointment time.
Never inform an employee over the phone.
Allow ten minutes as sufficient time for notification in the interview.
Avoid Fridays, preholidays, and vacation times when possible.
Use a neutral site, never your own office.
Have employee agreements, human resources file, and release announcement ( internal and external) prepared in advance.
Be available at a time after notification after the interview in case questions or problems arise.
Have phone numbers ready for medical or security emergencies.
Get to the point.
Describe the situation.
Listen.
Carefully review all elements of the severance package.
Identify the next step.
19. If you were a consultant to the company what could you tell me about it?
What did you like most about working here?
What did you like least?
What can we do to make this a better place?
What kind of job are you going to? (which might tell you about a competitor's plans).Termination Interview