THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Guest History Profiles
务 客档案理
Code序号 RMRESA110
Objectives： At the end of this session reservation sales agent will know how to manage guest profile properly
目 课程结束时候预订部销售文员应懂理客档案
Standards ： Reservation shift leader will be responsible to keep guest profile database clean and eradicate any duplicated profiles
标准 预订部负责客史数理掉重复档案
Resources Flip Chart Handout and Terminal with Oprea
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
容
Lecture & Explanation
教学式讲解
Show WIFM (Objectives)
显示课程目
So the objectives of this session is …(Refer to Objectives of this TAO)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容：
· Hot to manage guest profile
理客户档案
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
5 Minutes
15 Minutes
3 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
Demonstrate in Oprea how to check and manage guest profile Show each step After demonstration Refer back to flipchart and review discuss each step
电脑中展示检查理客户档案讲解步骤作展示回顾白板纸容讨步骤
Each trainee practice
学员练
According the procedure
程序
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· How to check and manage guest profile
查理客户档案
10 Minutes
5 Minutes
Total 38 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
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《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Guest History Profiles
务 客档案理
Code序号 RMRESA110
Objectives： At the end of this session reservation sales agent will know how to manage guest profile properly
目 课程结束时候预订部销售文员应懂理客档案
Standards ： Reservation shift leader will be responsible to keep guest profile database clean and eradicate any duplicated profiles
标准 预订部负责客史数理掉重复档案
Resources Flip Chart Handout and Terminal with Oprea
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
容
Lecture & Explanation
教学式讲解
Show WIFM (Objectives)
显示课程目
So the objectives of this session is …(Refer to Objectives of this TAO)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容：
· Hot to manage guest profile
理客户档案
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
5 Minutes
15 Minutes
3 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
Demonstrate in Oprea how to check and manage guest profile Show each step After demonstration Refer back to flipchart and review discuss each step
电脑中展示检查理客户档案讲解步骤作展示回顾白板纸容讨步骤
Each trainee practice
学员练
According the procedure
程序
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· How to check and manage guest profile
查理客户档案
10 Minutes
5 Minutes
Total 38 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
