THE STREGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：Suppliers File 供应商档案
Code 序号： OHSMCSA003
Objectives目：At the end of this session each trainee will be able to know how to set
suppliers file and arrange it
培训结束位受训者应够建立理供应商档案
Standard标准 Refer to S&P standard
Resources培训器材 Clip Chart Overhead Projector Hand Out
白板投影仪培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨
Prepare on the Clip Chart show the topic of this session
准备白板写出节容
Show WIFM(objective)
表明课学容(目标)
Q1 Can the hotel offer all the request of catering client
about the facilities
饭店否客提供需设备设施？
Q2 Is anyone have the experience that hotel can’t offer the facility for the guest because hotel without
位饭店提供某项服务饭店没样设备设施？
Q3 Normally what can you do when at this situation
通常情况您解决样问题
Q4 You find what is the problem
您发现样解决问题里？
Q5 How can we do better
您否想会做更？
The course should be divided into four parts
课程分四部份：
1 The objection of making supplier file
建立供应商档案目
2 How to select the suppliers
选择供应商
3 How to set up supplier file
建立供应商档案
4 How to arrange the supplier file
整理供应商档案
15min
10min
5min
30min
Contents
容
Lecture
讲解
Group Discuss
分组讨
Lecture
讲解
Example
举例
Lecture
讲解
Overhead projector
投影仪
Lecture
讲解
1 The objection of making supplier file
建立供应商档案目
§ Perfect the sort of facility of hotel
§ 完善饭店服务设备设施
§ Effective suggestion for the client
§ 效客提供信息
§ Content client the additional request
§ 满足客额外求
1 What is the problem when we use the supplier
供应商时通常情况会 什样问题？
2 How will the client tread the supplier as when we suggest a supplier to them
客找供应商？
3 What kind of situation need us to use supplier
什样情况需供应商？
2 How to select the suppliers
选择供应商
§ The facility what we have not or only have a little
§ 饭店具备数量少服务设施
§ The facility what guest usually used
§ 客常设施
§ The service that can keep respondence of hotel 饭店服务标准保持致
1 Give a list of what we have not or only a little facility
(Projector Stage etc)
例出饭店没数量较少设备设施(：投影活动舞台等设备)
2 Give a list of what kind of facility is the guest used usually
(Flip Chart White Board Microphone etc)
例出客常设备设施名单(：活页夹白板麦克风等)
3 How to set up supplier file
建立供应商档案
§ Determine the quality suppliers
§ 确认合格供应商
§ Valid contact with each suppliers and collect the information
§ 效选定供应商进行联络供应商案收集相关信息
§ Each suppliers file will contain the following
Business filed Numbers of each objections Quotation and negotiate Employment record
§ 供应商案应包含容
营范围 提供产品数量 报价合作价
联络
Show the example form for supplier file
展示供应商档案表格
4 How to arrange the supplier file
5min
5min
5min
5min
5min
5min
5 Summary
总结
整理供应商档案
§ Make supplier record after each event it will obtain the following
Name of use company The nature of the event
Contact person price and number Client feedback
§ 应次供应商进行记录记录容：
公司 活动类 公司联络
费数量 客反馈
§ According to the suppliers that can not use usually make contact whiling arrange the supplier files
§ 常供应商应整理档案时进行联络沟通
§ If the client can not keep the respondence of hotel or get complain form the client will cancel it from the suppliers file
§ 合饭店标准客满意供应商应取消档案
§ Take supplier used record arrange supplier file once half a year and report it to the DOSM
§ 关供应商情况应半年整理档案时市场销售总监汇报
1 Review today’s content
复日容
2 Emphasis the key points
强调日重点
3 Ask some question about each point
应重点问题提问
15min
Total 60min
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：Suppliers File 供应商档案
Code 序号： OHSMCSA003
Objectives目：At the end of this session each trainee will be able to know how to set
suppliers file and arrange it
培训结束位受训者应够建立理供应商档案
Standard标准 Refer to S&P standard
Resources培训器材 Clip Chart Overhead Projector Hand Out
白板投影仪培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨
Prepare on the Clip Chart show the topic of this session
准备白板写出节容
Show WIFM(objective)
表明课学容(目标)
Q1 Can the hotel offer all the request of catering client
about the facilities
饭店否客提供需设备设施？
Q2 Is anyone have the experience that hotel can’t offer the facility for the guest because hotel without
位饭店提供某项服务饭店没样设备设施？
Q3 Normally what can you do when at this situation
通常情况您解决样问题
Q4 You find what is the problem
您发现样解决问题里？
Q5 How can we do better
您否想会做更？
The course should be divided into four parts
课程分四部份：
1 The objection of making supplier file
建立供应商档案目
2 How to select the suppliers
选择供应商
3 How to set up supplier file
建立供应商档案
4 How to arrange the supplier file
整理供应商档案
15min
10min
5min
30min
Contents
容
Lecture
讲解
Group Discuss
分组讨
Lecture
讲解
Example
举例
Lecture
讲解
Overhead projector
投影仪
Lecture
讲解
1 The objection of making supplier file
建立供应商档案目
§ Perfect the sort of facility of hotel
§ 完善饭店服务设备设施
§ Effective suggestion for the client
§ 效客提供信息
§ Content client the additional request
§ 满足客额外求
1 What is the problem when we use the supplier
供应商时通常情况会 什样问题？
2 How will the client tread the supplier as when we suggest a supplier to them
客找供应商？
3 What kind of situation need us to use supplier
什样情况需供应商？
2 How to select the suppliers
选择供应商
§ The facility what we have not or only have a little
§ 饭店具备数量少服务设施
§ The facility what guest usually used
§ 客常设施
§ The service that can keep respondence of hotel 饭店服务标准保持致
1 Give a list of what we have not or only a little facility
(Projector Stage etc)
例出饭店没数量较少设备设施(：投影活动舞台等设备)
2 Give a list of what kind of facility is the guest used usually
(Flip Chart White Board Microphone etc)
例出客常设备设施名单(：活页夹白板麦克风等)
3 How to set up supplier file
建立供应商档案
§ Determine the quality suppliers
§ 确认合格供应商
§ Valid contact with each suppliers and collect the information
§ 效选定供应商进行联络供应商案收集相关信息
§ Each suppliers file will contain the following
Business filed Numbers of each objections Quotation and negotiate Employment record
§ 供应商案应包含容
营范围 提供产品数量 报价合作价
联络
Show the example form for supplier file
展示供应商档案表格
4 How to arrange the supplier file
5min
5min
5min
5min
5min
5min
5 Summary
总结
整理供应商档案
§ Make supplier record after each event it will obtain the following
Name of use company The nature of the event
Contact person price and number Client feedback
§ 应次供应商进行记录记录容：
公司 活动类 公司联络
费数量 客反馈
§ According to the suppliers that can not use usually make contact whiling arrange the supplier files
§ 常供应商应整理档案时进行联络沟通
§ If the client can not keep the respondence of hotel or get complain form the client will cancel it from the suppliers file
§ 合饭店标准客满意供应商应取消档案
§ Take supplier used record arrange supplier file once half a year and report it to the DOSM
§ 关供应商情况应半年整理档案时市场销售总监汇报
1 Review today’s content
复日容
2 Emphasis the key points
强调日重点
3 Ask some question about each point
应重点问题提问
15min
Total 60min
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
