THE STREGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：Communication 沟通合作
Code 序号： OHSMCSD004
Objectives目：At the end of this session each trainee will be able to
课程结束位受训者应：
1 Know what kind of situation that we need communicate
解什情况需沟通
2 Know how to communicate with the other departments
解部门沟通
3 Know how to communicate between hotel and clients
解客饭店部门间沟通
Standard标准： Refer to S&P
参标准程序
Resources培训器材：Flip Chart白板 Handout培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨
Prepare on Flip Chart
准备白板
Contents
课程
Explain
讲解
Show WIFM(objective)
表明课学容(目标)
Why communicate is so important for us
沟通什重
The course should be divided into three parts
课程分三部份：
1 Internal communication
饭店部沟通
2 How to up date information
通沟通增加信息
3 The communication between hotel and client
饭店客间沟通
1 Explain what is communication and hot to do it (Refer to S&P)
讲解什沟通运 (根标准程序提项目)
10min
50min
Example
举例
Summary
总结
Effective communication and coordinate can help us get the correct information and serve the client property
效沟通协调帮助获取准备信息便充分客服务
2 Explain each steps of communicate and present some demonstration during the explaining
讲解关沟通步骤做相关演式
1update what kind of concerned department information
Eg group information concierge information F&B
promotion accommodation promotion etc
沟通时注意收集什类形相关信息
：团队信息礼宾部情况餐饮推广活
动酒店房价销售等
2How to be a coordinator between hotel and client
Refer to S&P procedure 35
作饭店客间联络员
参标准程序中程序部份第35条
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
10min
Total 60min
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：Communication 沟通合作
Code 序号： OHSMCSD004
Objectives目：At the end of this session each trainee will be able to
课程结束位受训者应：
1 Know what kind of situation that we need communicate
解什情况需沟通
2 Know how to communicate with the other departments
解部门沟通
3 Know how to communicate between hotel and clients
解客饭店部门间沟通
Standard标准： Refer to S&P
参标准程序
Resources培训器材：Flip Chart白板 Handout培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨
Prepare on Flip Chart
准备白板
Contents
课程
Explain
讲解
Show WIFM(objective)
表明课学容(目标)
Why communicate is so important for us
沟通什重
The course should be divided into three parts
课程分三部份：
1 Internal communication
饭店部沟通
2 How to up date information
通沟通增加信息
3 The communication between hotel and client
饭店客间沟通
1 Explain what is communication and hot to do it (Refer to S&P)
讲解什沟通运 (根标准程序提项目)
10min
50min
Example
举例
Summary
总结
Effective communication and coordinate can help us get the correct information and serve the client property
效沟通协调帮助获取准备信息便充分客服务
2 Explain each steps of communicate and present some demonstration during the explaining
讲解关沟通步骤做相关演式
1update what kind of concerned department information
Eg group information concierge information F&B
promotion accommodation promotion etc
沟通时注意收集什类形相关信息
：团队信息礼宾部情况餐饮推广活
动酒店房价销售等
2How to be a coordinator between hotel and client
Refer to S&P procedure 35
作饭店客间联络员
参标准程序中程序部份第35条
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
10min
Total 60min
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
